The gcvs training programme june to september 2014

The Glasgow Council for the Voluntary Sector

Training ProgrammeJune to September 2014

www.gcvs.org.uk

You can save up to half the cost on our training, throughFlexible Training Opportunities. See page 3

We are delivering FREE Mainstreaming Equalities training in partnership with the Coalition for Racial Equality and Rights

Learning and Conference Centre

Thealbany

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Read Visit Follow us ContactThis brochure lists ourtraining courses andmajor learning events

from May toSeptember 2015.

Follow us on twitter

@TheAlbany_GCVS

Contact us by phone0141 354 6511or email us [email protected]

Visit the what’s-on sectionof the GCVS website:www.gcvs.org.uk

or scan this QR code

To find out more about our training, or to book places:

We usually advertise two prices for our courses - for GCVS members and for non-members. These are denoted as“M” for Member and “NM” for Non-member.

To enquire about GCVS membership call us on 041 332 2444 or email [email protected]

ILM is the UK's leading awarding body for managementand leadership education. Our renowned, five-dayMan-aging People course is ILM accredited, as is our Train-ing for trainers two-day course.

GCVS has been awarded SQAAccreditation for our ScottishVocational Qualifications programme.

SDS Individual Learning Accounts (ILAs) are for people who are 16 or over and living in Scotland. You musthave an income of £22,000 a year or less, or be on benefits to be eligible to get up to £200 towards thecosts of learning or training. The bulk of the courses in this calendar qualify for ILA.See www.myworldofwork.co.uk/section/funding for more details.

Our training programme receives financial support from GCC Integrated Grant Fund.This support allows us to reduce the cost of all of our day courses, and also to makesignificant reductions on selected courses. These are badged with the GCC logo.

Funding support and accreditations

Supported byGCC IntegratedGrant Fund

We update our training and learning programme regularly.See the latest developments at

www.gcvs.org.uk

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Flexible Training Opportunities canhelp your training budget gofurther.

They will refund 50% of the cost of up to 10 training courses – at up to £500 per course.

So, for example, if your training costs £600, Skills Development Scotland will refund £300. Ifit costs £1200, they will refund up to £600. Any Scottish company with fewer than 100employees can apply. Beneficiaries can include volunteers with your organisation.

The most important criteria for a positive decision is that you can make abusiness case for your training.

How do you apply for this funding for the training in this brochure?

We have negotiated to make it as hassle-free as possible:

1. Simply look for the Skills Development Scotland logo against the course descriptors inthis brochure. It looks like this:

2. If the logo is present, then the course will be considered under the Flexible TrainingOpportunities scheme.

3. Apply to Skills Development Scotland, stating the training you or your staff wish toundertake. They will take you through the information they need, and have a decisionwithin ten days.

Further information together with an application form can be found under FlexibleTraining Opportunities at: www.skillsdevelopmentscotland.co.uk

4. If you would like advice before applying, please contact Calum McLean at SkillsDevelopment Scotland.Tel: 0800 783 6000 or 0141 842 3596 Email: [email protected]

Up to £5000 towards yourorganisation’s training costs!GCVS has teamed up with Skills Development Scotland to help you to accesspotential training rebates through Flexible Training Opportunities.

5. If your attendance at the training course is dependentupon getting this funding, we will be happy to hold youa provisional spot on the training course. Just be sureto confirm your attendance with us after you receiveyour funding.

www.skillsdevelopmentscotland.co.uk

Personal Effectiveness

Speak out and express your views with confidenceAn interactive course designed to help people handle others in a confident andassertive manner. Learn how to put your views across without being aggressiveor offensive and how to respect your own rights and those of others.

RUNS TWICEMonday 16 June 2014Friday 22 August 2014

(9:30am – 4:30pm)

Trainer: Consultant trainer Angela Gribben COSTS: £142 M, £195NM

Assertiveness and confidence building

Practical tools and techniques for successful livingLearn how to focus on what you want to achieve, manage your stress, and find the energy andsteadfastness to keep on going through challenging and difficult times. This is a fastmoving interactive course that leaves you feeling refreshed and brimming with ideas formaking the most of your life, skills, talents and opportunities.

Friday 19 August 2014(9:30am – 4:30pm)

Trainer: Consultant trainer Angela Gribben COSTS: £142 M, £195 NM

Be Your Best Self!

Approach report writing as a challenge rather than a choreDevelop skills and techniques to produce clear, readable reports. The coursefocuses in gaining clarity, getting organised and getting going. Explore lots oftechniques to help overcome writers block.

Tuesday 12 August 2014(9:30am – 4:30pm)


Report writing

Learn how to plan, prepare and deliver a formal presentationA one day course that is essential for anyone who has to make formal presentationsas part of their work and will have particular appeal to participants presenting tofunders through competitive processes.

RUNS twiceThursday 24 July 2014

Monday 22 September 2014(9:30am – 12:30pm)


Presentation Skills

Skills for a better you

SkillsDevelopmentScotland

FTOEligible


FTOEligible


FTOEligible


FTOEligible

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Develop your skills in recording minutes accurately and effectivelySuitable for anyone who has to record details of meetings, this course will be verypractical and you should bring meeting notes or minutes that you have already drafted,for reviewing and redrafting during the course.

Monday 04 August 2014(9:30am – 12:30pm)

Trainer: GCVS consultant trainer COSTS: £142 M, £195 NM

Minute takingSkillsDevelopmentScotland

FTOEligible

Click here to book places.Please state the course name andthe date you wish to attend





mailto:[email protected]





Customer service is important to all organisations. In this course we look at the interpersonal skills requiredto support a positive customer focussed ethos. We recognise that customers may be under pressure and notalways clear in their communication. We look at strategies to deal with these situations.

This course is for people who deal with customers both face-to-face and on the telephone. We look at:• first Impressions and professionalism• good and bad customer service• listening skills• getting clear, checking out and saying what you can do• defusing situations• handling a complaint• the LAST strategy

The course is fast moving using a number of interactive exercises to emphasis the learning points.

Gain perspective, skills and confidence handling difficult situations at workThis is a general course intended for people who work with others to address issues thatcommonly arise in teams, with bosses and colleagues. The course provides an opportu-nity for personal reflection and bespoke action planning. To be sure that this course willmeet your needs we will send you a pre-course questionnaire before your place on thecourse is confirmed.

RUNS TWICETuesday 22 July 2014


Trainer: Consultant trainer Angela GribbenCOSTS: £142 M, £195 NM

Handling difficult situations SkillsDevelopmentScotland

FTOEligible

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Customer CareSkillsDevelopmentScotland

FTOEligible

Identify strategies to improve your own time managementThis course explores the techniques used to assess and improve the use of timein the workplace. It will enable an appreciation of the importance of time managementfor individuals and teams.

RUNS TWICEWednesday 23 July 2014

Wednesday 24 September 2014(9:30am – 4:30pm)

Trainer: GCVS consultant trainer COSTS: £142 M, £195 NM

Time management SkillsDevelopmentScotland

FTOEligible

Employers’ Question Time

Qt

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This cost effective and informal way to have your employment law and HR questions answered alsogives you the opportunity to network with other employers facing similar issues. You can send inyour questions in advance, submit them on the day, or just ask them at the question time session.

Wednesday 5th November 20149.30am - 1.00pm (followed by lunch)Book early through [email protected]

The AlbanyLearning and Conference Centre

Ashley St, Glasgow








Social Media

Knowing how to use social media is an essential 21st century skill, and is becoming more andmore important in the Third Sector, where so many organisations need to keep in touch with clients.This course will help to get you started. Find out about the pros and cons of different Social Media channels, includingFacebook and Twitter, and how organisations are using them to communicate with their customers. We also look at ‘content’,discussing the types of things that youmight want to publish and share with your audience. Also find out about website etiquette,and other tips and guidelines for getting your organisation online.


Trainer: Ross McCulloch, Third Sector Lab COSTS: £142 M, £195 NM

Social Media - the basics


FTOEligible


FTOEligible


FTOEligible


FTOEligible

Learn how to make Social Media really work for your organisation. This one-day workshop cutsthrough all the hype and jargon, giving you hands-on experience in areas including using Twitterand Facebook, blogging, video for the web, podcasts and more. We’ll show you how to developa social media strategy, making it part of your fundraising and communications mix, and how youcan measure your success.



A Social Media strategy for your organisation


FTOEligible

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Get ‘hands on’ with two key social media channels – Twitter and FacebookLearn what Twitter is all about and why your organisation should be using it.We’ll help you set-up and optimise your Twitter profile, show you how to find and follow key influencers,cut through the jargon, reveal some of the key twitter tools and show you how to measure your impact online. We’ll give youthe skills and knowledge needed to utilise Facebook as a key marketing and user-engagement tool for your organisation.We’ll show you how to set-up and optimise your Facebook page, find and follow other organisations in your sector.

Friday 12 September 2014(9:30am – 4:30pm)

Trainer: Erin Maguire, Third Sector Lab COSTS: £142 M, £195 NM

Using Twitter and Facebook for your organisation

Create powerful, engaging website content, blog posts and e-newsletters. The abilityto write and re-purpose content for the web is an important skill which third sector organisationssimply cannot ignore. Our hands-on workshop will explore effective web writing styles, help you createa content schedule, look at online tools you can use to blog, and introduce simple search engine optimisation (SEO) techniques..



Writing for the web

Get the skills to understand and report online marketing and website performance.Knowing your bounce from your page view is just the start, but what exactly does the dipor spike in traffic mean? This workshop will look at the implementation, tracking and themaking sense of Google Analytics. Reporting on stats is only half the job, explaining what'sgoing on is where it's at!


Trainer: Conrad Rossouw, Third Sector Lab COSTS: £142 M, £195 NM

Measuring and Interpreting Google Analytics











Workshops designed for the busy volunteer manager

The Complete Volunteer Manager training series

Providing a detailed understanding of all the basic skills and knowledge needed by someone who has to recruit, train andmanage a body of volunteers as part of their work. Together, the workshops build into a solid foundation that will instillconfidence and assuredness in the volunteer manager’s ability. All modules run 9.15am-12.30am on the dates below:

Module 1 Preparing for Volunteers Thursday 4 September 2014. 09:15-12:30

Module 2 Recruiting Volunteers Thursday 11 September 2014. 09:15-12:30

Module 3 Managing Risk Thursday 18 September 2014. 09:15-12:30

Module 4 Retaining Volunteers Thursday 25 September 2014. 09:15-12:30

Module 5 Facilitation Skills Thursday 2 October 2014. 09:15-12:30

Cost: £40 per event (Book all five together to earn a discount of £30 - total cost £170)Venue: Volunteer Glasgow, 10 Bothwell Street, G2 6LU

To book your place on any of the modules:Contact Jim King, Training Officer at Volunteer Centre Glasgow -0141 226 3431 or [email protected] details: www.volunteerglasgow.org

Visit us atwww.volunteerglasgow.org

NOTE that VolunteerGlasgow are handling

their own bookings forthese courses

NOTE that venue is not the Albany Centre

Volunteer Friendly Award – mutual support

Opportunities to meet up, share progress and discuss achievements and challengesThe Volunteer Friendly Award is a simple, user-friendly quality standard designed by Volunteer Centre Dundee tosupport, recognise and reward groups in Scotland who are good at involving volunteers. Volunteer Friendly helps youto take a systematic look at what you do and how you do it. It offers a flexible approach which allows your group towork at its own pace, with full support from Volunteer Glasgo

Venue: Volunteer Glasgow, 10 Bothwell Street, G2 6LUDates: 9 June, 4 August, 15 September, 27 October 10:00 to 12:00

For further information please contact Training Officer, Jim King - [email protected] visit: www.volunteerglasgow.org/organise/managing/awards

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Social Enterprise training

www.ceis.org.uk

GCVS has teamed up with Community Enterprise in Scotland to bring you first-ratetraining designed to help Glasgow’s Third Sector Social Enterprises to thrive and grow.

CEiS provides business advisory services to social and community enterprises across Scotland. Italso organises events and innovative employability programmes to help people back to work, andprovides training such as that advertised on these pages.

Find out for yourself how CEiS can help your organisation:

Web: www.ceis.org.ukEmail: [email protected]: 0141 425 2900

Social Enterprise training- by the experts!

supporting enterprises and communities

The term ‘social enterprise’ is widely used to describe enterprising third sector organisations but what does it actuallymean? To answer this, reference will be made to the wide diversity of social enterprise organisations currently operatingin Scotland and the UK, the range of services and activities provided by these organisations, and how socialenterprises develop their income generation potential.

This half day course will also introduce the range of legal structures currently available for the Third Sector and howthese structures relate to social enterprises, including the traditional ones of Company Limited by Guarantee andDevelopment Trusts, and the newer Community Interest Company (CIC), and Scottish Charitable IncorporatedOrganisation (SCIO) structures. The course will also cover issues around Charitable Status, setting up a tradingsubsidiary, what is a Trustee, and roles and responsibilities for Directors. Where appropriate, references will be madeabout the social business reasons influencing such structural developments.

HALF-DAYThursday 12th June 2014

(9:30am – 1:00pm)

Trainer: John Black, CEiS COSTS: £42 M, £60 NM

What is Social Enterprise?SkillsDevelopmentScotland

FTOEligible

CEiS is one of the three organisations who make upGlasgow’s new Third Sector Interface.See www.g3sf.org for more details.

Stronger Together GlasgowTHIRD SECTOR INTERFACE

Glasgow’s Third Sector, working together



Before you set a price for the services that your organisation provides, you need to understand the costs of providingthese services. Calculating your costs means taking into account your materials costs, your overheads, your staffingcosts – and setting a fair profit margin This short, jargon-free course takes you through the basics of costing variousservices, from a social enterprise perspective.

A HALF-DAY COURSEThursday 28 August 2014

(9:30am – 12:30pm)

Trainer: Alex Rooney, CEiS COSTS: £42 M, £60 NM

Costing your Services SkillsDevelopmentScotland

FTOEligible

If you want to stay open, setting a good price for your services is absolutely crucial. Too low and you’ll go bust. Toohigh and your competitors will get all the business. This short course looks at the main elements that go into setting aprice that will be acceptable to your clients and at the same time keep you in business. We look at different pricingmodels - should you charge an hourly rate, a flat fee or a variable project fee? Also, how do you decide your perceivedvalue to your customer – ie, how much they are willing to pay? And how can you be more aware of what competitorsare charging for similar services in the marketplace?

It is recommended that you first attend Costing Your Services (see above).

A HALF-DAY COURSEThursday 18th September 2014

(9:30am – 12:30pm)

Trainer: Alex Rooney, CEiS COSTS: £42 M, £60 NM

Pricing your Services SkillsDevelopmentScotland

FTOEligible

“Social enterprises are businesses that trade to tackle social problems, improve communities, people’slife chances, or the environment. They make their money from selling goods and services in the openmarket, but they reinvest their profits back into the business or the local community.And so when they profit, society profits. “ Definition of a Social Enterprise by Social Enterprise UK

This jargon-free, half day course is intended for Third Sector organisations who want to know a) if a socialenterprise model is right for them, and b) how on earth one goes about starting one up. The session covers:

The different social enterprise modelsWhere to start and where to go for supportMaking a business planFinding finance, investment and fundingDeciding on your legal structure and governance structureKeeping on top of finance, and growing and scaling up your business

A HALF-DAY COURSE, RUNNING TWICEWednesday 4th June 2014

Thursday 11th September 2014(9:30am – 12:30pm)

Trainer: John Black, and Steve Cullen, CEiS COSTS: £42 M, £60 NM

Starting a Social Enterprise

Budgeting effectively is one of the cornerstones of any well-managed organisation. This practical and participative oneday course is specifically designed to identify all the issues you need to consider when constructing an annual budgetfor your organisation.

A budget generally is made up of 2 separate components – Income and Expenditure and Cash Flow. This coursedemonstrates how they differ and highlights the importance of good cash management. Funding applications are in-creasingly more demanding with respect to the amount of financial information required to support applications. Thelatter part of the day demonstrates how to adapt your budget and periodic accounts in order to reflect the effects a suc-cessful funding application has on your business in order to clearly show the benefits of the award.

Thursday 19th June 2014(9:30am – 4:30pm)

Trainer: Roy Crosby, CEiS COSTS: £42 M, £60 NM

Constructing a budget and adaptingit for your funding application


FTOEligible

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FTOEligible









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Management and leadership

This course will help new managers and supervisors understand their role as first line managers, introduce a number ofkey functions and tasks of first line managers, explore basic skills required, consider participant’s management stylesand attitudes to management and allow them to begin planning for their own ongoing development needs.

Wednesday 06 August 2014(9:30am – 4:30pm)

Trainer: Consultant trainer Joette Thomas COSTS:£155 M, £205 NM

New to managing

Designed for managers, supervisors and team leadersAn interactive course that aims to develop the skills required to manage the challenges ofpeople management. Typically, we look at strategies for managing the person who under-performs; managing emotions in highly-charged situations; giving feedback and direction;managing conflict in teams and asserting the right to manage with confidence.

RUNS TWICETuesday 29 July 2014

Tuesday 30 September 2014(9:30am – 4:30pm)


Managing challenging situations

Develop your leadership skills- or get better at the nitty-gritty

duties of management

Joette is really knowledgeable and herpresentation skills are excellent.The pace and content were just right. ”


FTOEligible


FTOEligible

This one day course is for anyone who is (or will be) responsible for managing staff.The training will particularly apply to Project Managers, Senior Workers, Development Workers, Project Officers, TeamLeaders who are leading teams and setting up projects. The course is also particularly suitable for managementcommittee members who are overseeing small organisations.

In the course, we: consider the meaning, purpose and function of supervision and support: examine different models forsupervision: aim to understand the contribution to good practice of supervision contracts and what these might contain.aim to understand links between supervision and appraisal meetings and practice: aim to understand the importance ofgood communications skills: learn to identify possible causes of poor performance and deal with problems that may arisein supervision; practice the essential skills needed by supervisors.

Friday 8th August 2014T(9:30am – 4:30pm)

Trainer: Linden Stables, GCVS COSTS: £142 M, £195 NM

Supporting and supervising staff SkillsDevelopmentScotland

FTOEligible







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Children, Young People and FamiliesGetting it Right For Third Sector ProvidersGCVS Everyone’s Children project is funded by the ScottishGovernment to promote third sector services for children,families and young people from the early years of life intoearly adulthood.

The project supports organisations delivering childcare,family support, youth work, health and wellbeing, leisure andrecreation, cultural, inclusion and other services whichsupport the wellbeing of children, young people and theirfamilies in line with the Scottish Governments policyframework Getting It Right For Every Child (GIRFEC).

We are conducting research to find out more about what the500+ third sector organisations in Glasgow contribute to its aimsand what training, capacity building and other supports they mayneed to improve.We are delivering a training and informationprogramme between late summer and March 2015.

Possible topics include: current policy and practice develop-ments, the practicalities of sharing information, key roles inGIRFEC, eg the named person, assessing and reviewing needsand children and young people’s rights.

We will also look at how to support the sector to increase theirinfluence and involvement in planning local services in wellbeingenabled communities; securing sustainable investment in thesector and evaluation and monitoring impact.

The exact programme will be shaped by what you tell usmatters- so look out for the research questionnaire that will betargeted at appropriate organisations in the next few weeks. Tohelp you plan to participate in these free sessions we canconfirm that the programme is likely to be delivered on thefollowing dates so put these in your diary now.

Wednesday 27 August 2014 9.00am – 1.00pm Wednesday 17 September 2014 9.00am – 1.00pmWednesday 22 October 2014 9.00am – 1.00pm Wednesday 26 November 2014 9.00am – 1.00pmWednesday 28 January 2015 9.00am – 1.00pm Wednesday 4 March 2015 9.00am – 1.00pm

If you would like more information about the programme as it develops or would like to discuss what the project meansfor your organisation contact Fariha Thomas, Early Years/ Early Intervention Capacity Building OfficerTel: 0141 332 2444 or Email [email protected] us at :www.gcvs.org.uk/engagement/everyones_children

Developing Your Organisation A FIVE DAY COURSE:Wednesday 3 September 2014Thursday 4 September 2014Wednesday 8 October 2014Thursday 9 October 2014

Wednesday 5 November 2014(9:30am – 4:30pm)

Trainer: GCVS Consultant Trainer Duncan Wallace

COSTS (five days):£700 per place or £1300 for two places

A five day course facilitated byorganisational development expertsDeveloping your organisation is a constant process, and especially important when the economy is stagnating. Thisprogramme provides you with expertly-facilitated time out to learn about organisational development.

We use a variety of learning tools, processes and organisational change theories in a series of modules and coachingsessions. And crucially, over the duration of the learning programme, you will actually work upon an organisationaldevelopment initiative that is tailored to your own organisation’s needs.

By learning together with other organisations on the programmeyou will broaden your applied working knowledge about howchange happens, as well as creating a network of peers who aresharing the challenge. The programme takes five days, spreadover three months. We start with a two-day module, followed byindividual coaching sessions, then another two-day module, morecoaching and a final review day.

To get the best from this programme, we encourage organisa-tions to send two participants at management / developmentworker level who can work together in implementing the plannedorganisational change that comes out of this learning.

Saveon costs!The five days training is delivered at £700per place or £1300 for two places.

This is typically less than half the cost ofsimilar training from private organisations.AND, this training is eligible for a FlexibleTraining Opportunities grant of up to halfits cost!


FTOEligible



Equalities

Mainstreaming Equalities is offered FREE, thanks to our partnership with the Coalition for RacialEquality and Rights (CRER). Formerly known as Glasgow Anti Racist Alliance CRER is focused onhelping eliminate racial discrimination and harassment, and promoting racial justice across Scotland.

www.crer.org.uk

ILM Mainstreaming EqualitiesOrganisational Development Programme

This Institute of Leadership and Management endorsed training course is specifically designed forThird Sector organisations. The course is jointly hosted by GCVS and CRER, and takes place over four dates atthe Albany Learning and Conference Centre in Glasgow.

Monday 11 August 2014Monday 15 September 2014Monday 6 October 2014Tuesday 4 November 2014All sessions from 10.00am – 4.00pm.

• Build capacity to embed equality in everything your organisation does• Understand legal obligations under the Equality Act 2010• Share equalities knowledge and experience with Voluntary Sector colleagues• Practical actions to meet the developing equality requirements of Public Sector funders• Includes access to extensive training materials and resources

Subjects include:• Key equality concepts • The Equality Act 2010• Equality in employment, volunteering and procurement • Consultation, involvement and engagement• Equality Impact Assessment and planning for equality • Case studies based on EmploymentTribunal case law • Practical tips for embedding mainstreaming

and avoiding conflict

The training course itself is free of charge for workers or board members from Third Sector organisations. It is possibleto take the course without receiving ILM certification. For those wishing to gain an ILM certificate, there are alimited number of subsidised places available and the remaining participants will be charged the basic costsrequired to process ILM certification.Course participants should have the authority within their organisation to make positive changes and the ability toeffectively share the knowledge they gain from participation. Participants should therefore ideally be at a senior levelwithin the organisation. However, we recognise the difficulty of time management within organisations and so anyperson can attend on behalf of their organisation provided they have the delegated authority to take action tomainstream equality.

It is suggested that two people from each organisation attend if possible; this provides more support within the organi-sation and minimises any disruption as a result of unavoidable absence. For all participants, we strongly recommendattendance at all four days. Although handouts and materials will be available, these do not replace the experience ofparticipating in learning and sharing knowledge with others.

The training course has a strong focus on the organisation taking action itself. This means that participants will be re-quired to do some work in between sessions as well as prior to the start of the course. This work will include sharingknowledge with others in the organisation and looking at the organisation’s policies, services and functions. The finalassessed piece of coursework is an essay which will explore a selection of the topics covered during the training. Thisis required for participants wishing to receive an ILM completion certificate.

Booking spacesPlease apply in the first instance to [email protected] stating that you are interested in attending tehmainstreaming equalities programme. We will then send you a booking form to complete.

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GCVS EssentialsThings you need to know to grow

. The Single Outcome Agreement

. The Integrated Grant Fund

. Thriving Places - what does it mean?

. Community Planning structures and voluntary sector representations

. CLD event Community Engagement

. Social Work restructuring

. Health and Social Care Integration

. Self Directed Support

. Procurement Services Provider

. The Community Justice Authority

. Tackling poverty in Glasgow

. Go Well

. The Youth Strategy

. Community Health Partnerships

. Community Anchors

. SNAP Human Rights

GCVS is currently working to build a series of GCVS essentials events to helpinform Glasgow’s Third Sector about the key issues amd initiatives that are affecting it.

The half-day events will be competitively priced at £30 per attendee, and will feature a mixof expert speakers and group debate on the topic at hand.

Each event will take place at the Albany Learning and Conference Centre.

Sessions currently being planned include:

If you would like to pre-book for any session, or you wish to make sure that youget further information about the GCVS Essential programme, please [email protected]

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Employers’ Question Time

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This cost effective and informal way to have your employment law and HR questions answered alsogives you the opportunity to network with other employers facing similar issues. You can send inyour questions in advance, submit them on the day, or just ask them at the question time session.

Wednesday 5th November 20149.30am - 1.00pm (followed by lunch)Book early through [email protected]

The AlbanyLearning and Conference Centre

Ashley St, Glasgow

A FIVE DAY COURSEMonday 6th October 2014Tuesday 7th October 2014Monday 13th October 2014Tuesday 14th October 2014Tuesday 4th November 2014

Trainer: Linden Stables, GCVS

COSTS (five days): £1000 M, £1200 NM

Managing people

Your opportunity to take part in our acclaimed,ILM-endorsed, Managing People course, coveringthe main aspects of people-management

From the essentials of employment law to key interpersonal skills,this five day course explores the main aspects of managing people.Participation on this course is a must for the manager who wants toget the best from their team. Delegates will receive the Institute ofLeadership and Management certificate.

Feel more confident and empowered in managing staff.Improve your working environment and your employee relations.Create a positive working environment.Get the right person through fair, lawful and accountable selection processes.Look at performance management and review your own procedures and skills.Learn to manage people effectively and to help staff achieve their objectives.Examine different problem scenarios, and gain the confidence to deal with them.Explore the implementation of learning within a team.

ILM endorsedtrainingThe course is endorsed through the Institute ofLeadership and Management (ILM) and dele-gates will receive the Institute ofLeadership and Management certificate.

Save on costs!

The five days of ILM-endorsed training isdelivered at £1000 for our member organisationsand £1200 for non GCVS members.

This is typically less than half the cost ofsimilar training from private organisations.AND, this training is eligible for a FlexibleTraining Opportunities grant of up to half its cost!


FTOEligible


FTOEligible

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Better business

Accounting

This is for those who are new to using Sage Line 50 or are considering purchasing it. The course is a basic introductionand covers topics such as setting program defaults, setting up customer and supplier accounts, inputting opening bal-ances, customising the nominal ledger, producing the trial balance, processing credit and cash transactions, producingvarious reports etc. The course will also take a brief look at financial and management information that can be producedby Sage and discuss more advanced features that future courses may cover.

Trainer: Consultant trainer David Nicholls

Building on the Introduction to Sage course delegates will learn how to use VAT principles to generate VAT returns,produce bank reconciliations and produce a variety of reports such as budget reports and profit and loss accounts to aidmanagement reporting.

Introduction to Sage Line 50

Intermediate Sage Line 50

COSTS: £142 M, £195 NM

Trainer: Consultant trainer David Nicholls COSTS: £142 M, £195 NM

Monday 28 July 2014(9:30am – 4:30pm)

Friday 15 August 2014(9:30am – 4:30pm)


FTOEligible


FTOEligible

This two-day course is for staff and board members in service providers who areresponsible for tendering for contracts and SLAs and carrying out negotiations.The course helps organisations take charge of the process and win contractsand SLAs that are in their best interests and those of their clients. Participants willtake away a number of tools that they can use in real-life bidding and negotiationsituations. Areas covered include:. Turning Best Value to your advantage. Capitalising on your strengths and unique selling points. Pros and cons of types of contract - “spot purchase”, “block purchase” and “unit purchase”. The contents of a contract . Drafting a service specification. Preserving quality . An introduction to Full Cost Recovery . Negotiating practice . Mastering the jargon

By the end the aim is that participants should be empowered to critically analyse and respond to contracting opportunities.They should have a renewed confidence in their organisation, in presenting their services and in representing their strengths.

How to win Contracts and Service Level Agreements

Trainer: GCVS Consultant Trainer John Bonnar, MBA, DipM Costs: £272 M, £385 NM

A TWO DAY COURSEThursday 20th August 2014

and Thursday 27th August 2014(all days 9:30am – 4:30pm)


FTOEligible

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See our fully up-to date training programme at

www.gcvs.org.uk







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The REHIS Elementary Food Hygiene Certificate is a practical course designed to giveindividuals a basic knowledge and understanding of the causes of food poisoning, measures forprevention and the legal aspects of food hygiene in Scotland. The course covers:• Introduction to Food Hygiene • Bacteria • Food Poisoning and its Prevention• Personal Hygiene • The Working Environment • Cleaning Practices• Pest Control • Food Safety Legislation

Wednesday 09 June 2014(9:30am – 4:30pm)

Trainer: Catersafe COSTS: £65 M, £75 NM

REHIS Elementary Food Hygiene

A one-day course certified by the Royal Environmental Health Institute of Scotlandproviding basic health and safety awareness for all levels of staff. This nationally recognised certificaterequires successful completion of a short multiple-choice examination at the end of the course. Individual participants arewelcome as are block-bookings from organisations who wish to utilise the course as part of an induction programme.

Trainer: Catersafe COSTS: £95 M, £120 NM

REHIS Elementary Certificate in Health & Safety

Health & Safety

RUNS TWICEMonday 08 September 2014

(9:30am – 4:30pm)

Trainer: Effective Solutions COSTS: £95 M, £110 NM

Risk Assessment, Fire and Office Friday 11 July 2014(9:30am – 4:30pm)

Annually in UK workplaces, around180 workers are killed and over 30,000 seriously injured.Two million people suffered from an illness they believed was caused or made worse bytheir current or past work and 35 million working days were lost as a result of occupationalinjury and ill-health. This course provides candidates with a basic knowledge of health and safety in the workplace,including the duties of employers and employees under UK Health and Safety Legislation.

The course will cover the following areas: the legal aspect of H&S: workplace accidents and their impact: accident re-porting: slips, trips and falls workplace risk assessments: fire safety: the science of fire extinguishers: electrical safety;environmental hazards; hazardous substances and manual handling.







This comprehensive three-day course covers a wide range of First Aid emergencies, enabling all participants to deal withan emergency situation with confidence in a prompt, safe and effective way.This first aid at work course meets the requirement of the Health & Safety law that employers should provide a safe andhealthy environment for their employees. If the assessment of First Aid needs highlights the need for qualified First Aider’s,then this Level 6 qualification will provide you with suitable, highly trained personnel.

Assessment is on-going by the instructor along with a question paper on each day. A three year Level 6 Award in FirstAid at Work certificate will be issued to the learner, subject to successful assessment. No previous experience isrequired; but candidates should have the ability to cope with stressful and physically demanding emergency procedures.

A THREE DAY COURSE29, 30 and 31 July 2014

(all days 9:30am – 4:30pm)

Trainer: Effective Solutions COSTS: £270 M, £300 NM Cost includes cost of certificate

First Aid at work

This Sports Injury First Aid Course qualification is made up of two units including Emergency First Aid at Work. It is specificallydesigned for those who are involved in any form of activity, including sports, leisure and recreation. Not only is Basic LifeSupport included, but many other First Aid conditions are also covered, making this qualification very comprehensive.Aminimum of 12 contact hours in the classroom, consisting of practical and theoretical activities, plus an assignment andsome pre-course activity could be required. Sports Injury First Aid Course assessment is on-going by the instructor alongwith a multiple choice question paper, and a three year qualification will be issued to the learner, subject to assessment.No previous experience is required; however, candidates should have the ability to cope with stressful and physicallydemanding emergency procedures.

A TWO-DAY COURSEWed 3 and Thu 4 September 2014

(9:30am – 4:30pm)


Sports injury first aid

This Emergency first aid course leads to a national accreditation in Emergency First Aidat Work. This qualification is made up of one unit, and in order to receive this award, youmust achieve success in this unit.

This qualification is approved by the Health & Safety Executive, and it is also recognised nationally as a Level 5 awardin Scotland. Therefore, upon completion of this course, you can be recognised by an employer as an Emergency First Aidertowards meeting the employer’s duties under the Health & Safety (First Aid) Regulations 1981, and you may count the quali-fication accreditation towards your formal general educational development. More importantly, you will be gaining knowledgeand competence to administer first aid and basic life support. Assessment is based on practical and oral assessment through-out the course and successful completion of a written test at the end of the course. No previous experience is required; how-ever, candidates should have the ability to cope with stressful and physically demanding emergency procedures.

A ONE-DAY COURSEThursday 21 August 2014

(9:30am – 4:30pm)


Emergency first aid

A Level 5 Award in Activity First Aid

Award in First Aid at Work Course at SCQF Level 6

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Information Technology

Gain the necessary skills and knowledge to: launch and exit Excel, createnew files, enter and edit data, enter formula and calculate percentage figures.Trainer: Indicia Training COSTS: £142 M, £195 NM

Introduction to Microsoft Excel 2007 - Level 1 RUNS TWICEMonday 10 June 2014


Learn how to use Microsoft Excel 2007 to streamline and enhanceyour spreadsheets with templates, charts, graphics, and formulas.Trainer: Indicia Training COSTS: £142 M, £195 NM

Intermediate Microsoft Excel 2007 - Level 2 RUNS TWICETuesday 08 July 2014


Expand your excel skills. Understand and use 2007 new features such as the office button,ribbon quick access tool bar, pivot tables, pivot charts, advanced functions, multiple sheetand advanced formulas.Trainer: Indicia Training COSTS: £142 M, £195 NM

Advanced Microsoft Excel 2007 - Level 3RUNS TWICE

Thursday 21 August 2014(9:30am – 4:30pm)

Learn how to create a simple database or understand existing databases. The course coversthe creation of tables, relationships, forms and queries.

Trainer: Indicia Training COSTS: £142 M, £195 NM

Introduction to Microsoft Access 2007 - Level 1Thursday 14 August 2014

(9:30am – 4:30pm)

IT courses, delivered by experts- and pitched at the level you need

All courses are delivered by IT experts Indicia Training. The benefits of this partnership are:• Each participant receives a course manual to take away• Each participant gets full access to Indicia’s telephone and e-mail helpdesk for 12 months

Which level of course meets your needs?Level 1 Introductory course: aimed at new users, or for users wishing to clarify existing knowledge.Level 2 Intermediate course: aimed at users who have Level 1 knowledge, or for experienced users wishing to

clarify existing knowledge.Level 3 Advanced course: For users who have attended Level 1 and 2 courses, or for experienced users.

All courses are delivered using 2007 Microsoft OfficeWithin reasonable boundaries (ie, at times that are not disruptive to the overall flow of thelesson), our trainer will be happy to refer back to Microsoft 2003 and forward to Microsoft2010, for attendees who use these versions.


FTOEligible


FTOEligible


FTOEligible


FTOEligible

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This one day session is aimed at people who are fairly new to funding, or who need a refresher in starting the fund-ing process. From where to look for funding, the importance of matching criteria to needs to managing thebudget and reporting back to funders, the session contains all the critical elements you need to consider when start-ing the funding process. The session will consider:

• How to find out what funding is available • How planning reduces the risks of failure• The pro’s and cons of Jargon and Buzzwords • What to include in budgets and full cost recovery• Monitoring and evaluation tools

At the end of the session, participants will:• Know where and how to look for funding • Understand the importance of planning• Have a good idea how to pitch their request to the funder and keeping them informed• Have an overview of budgets • Understand the importance of reporting

Funding / Governance

Trainer: GCVS consultant trainer

Trainer: GCVS consultant trainer

Getting started with Funding

Getting Governance Right

COSTS: £89 M, £105 NM

COSTS: £89 M, £105 NM




FTOEligible

Supported by GCC IntegratedGrant Fund

Good governance is an important factor in running any voluntary organisation, whether a tiny community group or alarge charity – if the organisation is run properly, its success will be that much more assured. The session will consider;• What governance is and why is it important • the ideal ingredients of a successful board• Who should lead the organisation and their responsibilities to others • Communication with other board mem-bers, staff and stakeholders • The right tools for the job – the importance of policies, procedures and rulesAt the end of the session, participants will;• Understand why clearly drawn lines of responsibility will make their organisation more effective• How the right mix of people can enhance the performance of the organisation • Know the roles, responsibilitiesand duties of board members • Have an overview of how good communication can reduce poor performance• Have access to a bank of templates and resources to help to strengthen their organisations.The session will be appropriate for voluntary groups or registered charities, participants should note that best prac-tice models based on charity trusteeship will be used as models. It is recommended that at least two board mem-bers should attend the training in order to be able to cascade the learning within their own boards.

This session is aimed at the user who is new to business/workplace computers. It is designed to provide an easy intro-duction and to give an overview of the various software programs used in the workplace. Below are listed the topics cov-ered during the course - however, this can be tailored to suit individual company requirements and the software used canbe substituted as necessary.

Getting Started, Logging On, Passwords and Protocol, Overview of Windows, Quick Tips and Shortcuts, the WindowsDesktop, the Task Bar, Working with Menus, Windows Icons / Moving /Arranging / Shortcuts, Desktop Properties, the “MyComputer” Properties, Windows Explorer, the Explorer Window / Changing Views / Sorting, the Explorer Toolbar, Work-ing with Folders and Files, Changing the Folder Options, Creating / Moving / Renaming / Deleting Folders, Copy / Move/ Deleting Files, Searching for / Folders / Files / Search Options, Background / Screen Savers / DesktopAppearance, Win-dows Accessories , The Recycle Bin, Overview of Office , Introduction to Email - MS Outlook, MS Excel - SpreadsheetOverview, Adding / Editing Data / Formula / Saving / Printing, MS Word - Word Processing Overview, Creating Lettersand Memos / AutoCorrect / AutoText

Monday 30 June 2014(9:30am – 4:30pm)

Trainer: Insight Training COSTS: £142 M, £195 NM

Computers for beginners SkillsDevelopmentScotland

FTOEligible

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FTOEligible


FTOEligible

Tackling the root causes to employment.All too often the long term unemployed feel that the support and solutions available are not right for them. This one daycourse considers how to work at an individual level to identify barriers to employment, and how to address them in part-nership with the client. It explores psychological issues which can affect engagement and confidence, anddiscusses and develops a structured approach to identifying individual characteristics and solutions. This programme isdesigned for third sector professionals providing employability support to their clients, as well as Welfare to Workproviders offering employment services in Glasgow and the West of Scotland. Content includes:

Tuesday 30 September 2014(9.30am - 4.30pm)

Friday 12 September 2014(9.30am - 4.30pm)

COSTS: £142 M, £195 NMTrainer: Consultant trainer John Kimmet

•The psychology of barriers. How individual self image and beliefs can produce unique barriers to engagement• Understanding the human potential for growth – humanistic psychology • Understanding the hierarchy ofmotivation • Group case-studies and presentations • Understanding the importance of self efficacy and self esteemin tackling challenges • Effects on behavioural choices, personal motivation, thought patterns and responses, healthbehaviours • Discussing the destiny idea and how to change the thinking of our customers • Group case studies andpresentations

By the end of this course delegates should have a clearer understanding of : • The psychological background toindividuality • Individual cases require individual consideration • The pitfalls of a one-size-fits-all approach to casemanagement • Correctly positioning clients in terms of their motivation and self-efficacy • Developing partnership ap-proaches to case management

Personal barriers to employment

A day designed for professionals workingto support young people in the community.

This one day programme looks at some factors that may undermine the confidence of young people, and examinesways that they can be supported to face the future with confidence and self belief. The day is designed for public andvoluntary sector professionals working to support young people in the community. We look at:• what is confidence? Why is it so important, and why is it so fragile? • society’s perceptions of young people andthe dangers of stereotyping • the nature of young people’s perceptions of themselves and how they are perceived byothers • understanding individuality, the characteristics of the individual, and the triggers of motivation • tools todevelop confidence and the value of positive relationships, networks and support • how are young people affectedby public processes? • workshop - peers and families, and how these can affect the confidence and self esteem ofthe young. • workshop – supporting the development of self-esteem and self-efficacy in young people.

COSTS: £142 M, £195 NMTrainer: Consultant trainer John Kimmet

Inspiring confidence in young people

Supporting your client groupsClick here to book places.Please state the course name andthe date you wish to attend




Training for Trainer / Facilitation Skills

This well-established GCVS course has now been endorsed by the Institute of Leadership and Management.All participants, upon successful completion, will receive an ILM certificate.

On this two-day course you will learn how to put together training courses and workshops. We examine the role of the trainer,looking particularly at the knowledge, skills and qualities needed of a trainer. We also look at planning and preparing trainingsessions. The course is ideal for those new to the training role, or those who are interested in becoming a trainer. Aims ofthe course:

. To identify the skills and qualities needed by a trainer

. To understand how different people learn best

. To learn techniques to enhance planning and delivering of training

Course content includes:. The Training Cycle . Learning theorists such as Kolb, Tuckman and Adair. The importance of planning your training . Factors that affect delivery of training. Dealing with different personalities . Different learning styles. Diffusing difficult situations . Evaluation tools. Formal assessment and feedback of your training

This course is very participative and requires all participants to become actively involved in discussions within the group.Participants also prepare their own short training session, for delivery to the group on day two.

A TWO DAY COURSETuesday 26 August 2014 – Day 1Thursday 28 August 2014 – Day 2

(9:30am – 4:30pm)

Trainer: Ruth Farquharson, GCVS COSTS: £310 M, £365 NMCost includes £66 cost of ILM certificate

ILM Training for Trainers

On this course participants will have an opportunity to increase their understanding ofthe use of facilitation within a group environment and to develop skills in facilitating.

Participants will explore the role of the facilitator and facilitation models. Participants willalso learn handy tips that help facilitating groups thinking and will look at how groupdynamics affect the purpose and outcome of joint working.


Trainer: GCVS trainer COSTS: £142 M, £195 NM

Facilitation skills SkillsDevelopmentScotland

FTOEligible


FTOEligible

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Poverty Awareness trainingfrom the Poverty AllianceThis course is delivered by experienced Poverty Alliance fieldwork staff who draw heavily on their in-depth knowledgeof poverty issues and on their direct experience of working with individuals and groups who are experiencing poverty.

Who should attend?Management and operational staff who wish to have a better understanding of poverty issues and would like to identifyways in which they could engage more effectively with individuals and communities facing poverty and social exclusion.

Course Aim:• To increase participants knowledge and understanding of the relationship between poverty and inequality and howpoverty impacts on individuals lives

• To enable participants to identify ways in which they can provide an effective service to people who experiencepoverty.

At the end of this one day course participants will;

• Have an understanding of the nature, roots and causes of poverty and what poverty means to those experiencing it.

• Have an understanding of the relationship between inequality and poverty.

• Be aware of ways in which common prejudices and stereotypes can lead to discrimination and the unfair treatmentof people experiencing poverty.

• Have gained an overview of national and local anti-poverty strategies and policy responses to tackling poverty

• Have identified changes and improvements which can be made to work practices to improve service delivery

Trainer: Poverty Alliance COSTS: £142 M, £195 NMCost includes £66 cost of ILM certificate

Our calendar now features a core of training delivered by the threeorganisations who make up Glasgow’s Third Sector Interface.

Glasgow Council for the Voluntary Sector owns and operates the Albany Learning and ConferenceCentre. We are a 600-strong, member organisation, and the main development agency and advocatefor voluntary and community organisations in Glasgow.

Community Enterprise in Scotland exists to provide training, support and financial support forsocial and community enterprises. For 28 years, CEiS has managed loan funds, issued developmentgrants and provided enterprise support. It also organises events and innovative employabilityprogrammes to help people back to work, and provides training.

Volunteer Glasgow is the operating name of the Volunteer Centre, which was established in 1970.In addition to promoting and supporting volunteering, Volunteer Glasgow has a successful trackrecord in providing community development, befriending, mentoring, training, community careand advisory services to the general public and to a range of client groups across Glasgow.

Stronger Together

Scotland’s thirty-two Interfaces work to support, promote, develop and represent the work and interests of the ThirdSector, of social enterprises, and to promote and support volunteering across all sectors. Typically, they featurerepresentation from local Councils for Voluntary Service, Volunteers Centres, local Social Enterprise Networks andLocal Social Economy Partnerships. The work of the Glasgow Third Sector Interface is informed by the Glasgow ThirdSector Forum. The Forum aggregates the voice and represents the interests of Glasgow’s Third Sector.See more at www.g3sf.org

Wednesday 13 August 2014(9:30am – 4:30pm)

GlasgowTHIRD SECTOR INTERFACE

Glasgow’s Third Sector, working together



IOSH Working Safely is designed for employees at any level, in any organisation that require a grounding in theessentials of Health and Safety. This one-day course includes the assessment, so there’s no need to free up further timeafter the course for a test. The course content includes: defining “hazard” and “risk” with familiar examples, identifyingcommon hazards in the workplace and what to do about them, work traffic, fire, chemicals, electricity, physical and verbalabuse, bullying, stress, noise and the working environment, slips, trips and falls, and manual handling. It includes howto improve safety in the workplace and bridges the gap between Management and the workforce, and also includesa short introduction on how individuals can play a part in protecting the environment and reduce waste in the workplace.This is an accredited training course, with certificates being issued by IOSH (The Institution of Occupational Safetyand Health). The certificates are valid for three years.

IOSH Working SafelyA one-day course: 16th September 2014Costs: £90 per attendee +VAT

IOSH Managing Safely is a four-day accredited training course designed for Managers and Supervisors in any organisationto attend, as they have Health and Safety responsibilities. With no jargon, it is designed to get candidates up to speed onthe practical actions they need to take to manage all health and safety issues in their workplace and gain compliance withall legislation. The training covers; identifying common hazards in the workplace and understanding their effects, assessingand controlling risks, devising risk assessments and implementing controls, understanding legal responsibilities, investigat-ing accidents and incidents, measuring your safety performance and helping to protect the environment. With end of courseCertificates being issued by IOSH (The Institution of Occupational Safety and Health), it is the only Health and Safetytraining course that Managers will ever need. The certificates are valid for 3 years.

A four-day course: 28th, 29th August, 4th, & 5th September 2104Costs: £380 per attendee +VAT (Special offer – A second staff member may attend FREE)

IOSH Managing Safely

It is now a legal requirement for all organisations to have a Fire Risk Assessment (FRA). It is also required that at least oneperson from each organisation has the necessary competence to create this document, and implement all the necessary firesafety controls. This training is designed to cover both requirements and includes;

1) Legal requirements to meet in the workplace in relation to fire 2) What is a FRA3) How fires start and how they spread 4) Discovering a fire, and raising the alarm5) Fire Extinguishers ) 6) Means of escape and escape time7) Allocating Fire Safety duties for designated staff 8) Devising simple Fire Safety training for staff9) Example fire safety control measures 10) Reporting to RIDDOR11) Compiling the FRA and keeping records of events 12) Reviewing and revising the FRA.

The training focuses on exactly what the law demands that employers have to do (and don’t have to do) inrelation to implementing Fire safety control measures in the workplace, and simplifies it.

A one-day course: 2nd October 2014Costs: £190 per attendee +VAT

Fire Risk Assessor training

Many organisations spend hundreds of pounds every year on having their electrical equipment tested – commonly known as“PAT Testing”. Full Circle Safety can train up to two members of your organisation to do your PAT Testing themselves, withinthe organisation, so you’ll never need to spendmoney on external contractors again. Whatsmore, we include a brand new, PATTestingmachine worth over £320 - FREEwith each booking so the staff can start PATTesting your electrical equipment straightafter the training. They’ll be trained on how to use their machine. The course contents include; What is “PAT”, Legislation andguidance, HSE statistics, the effects of electricity on human contact, the categories and classes of electrical appliances, teststo be carried out and suggested frequency, recording test results and labelling appliances, practical demonstrations & exercises.There’s a short test, and all delegates receive modern signed e-certificate. The cost of the training for up to 2 staff is £440 + vat,which includes tea / coffee, lunch, a brand new PAT Testing machine and a modern signed e-certificate.

A one-day course: 1st October 2014 (9:30 to 4:30)Costs: £440 for two staff +VAT

Portable Appliance Testing

Booking placesTo book places, please contact Barry Cochrane at [email protected] the course(s) you wish to attend, how many places, delegate names and any access needs.

www.fullcirclesafetyuk.com

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www.fullcirclesafetyuk.com


Learning and Conference Centre

Thealbany

www.gcvs.org.uk

GCVS Consultancy ServicesWhatever your consultancy needs GCVs can provide a trustedconsultant to support you.

Our training programme receives financial support from GCC Integrated Grant Fund. This support allowsus to reduce the cost of all our in-house courses, and also to make significant reductions on selectedcourses. These are badged with the GCC logo.

If you are interested in these services, or would just like further advice,please contact our Development Manager, John Robertson, on

0141 332 2444

Or email :

[email protected]

Ask about our Training Needs Analysisservice when you contact us.

Bespoke training or development days on a range of organisationaldevelopment issues

Event Management from start to finish – including marketing to over1800 third sector organisations in Glasgow (we are also able to segmentthe market).

Design and layout of printed materials e.g. flyers, leaflets, posters, marketingmaterials annual reports , etc.

The benefits to you of coming to GCVS

Our internal and external associate consultants are vetted by us and they knowand understand the third sector and the environment it operates in.

You will save time, energy and money through not having to seek out suitablehigh-quality consultant for the support you need.

We can provide venue and catering within the Albany as part of the packageif required.

The gcvs training programme june to september 2014

Documents

Transcript of The gcvs training programme june to september 2014