The Future of Retail
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Transcript of The Future of Retail
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The Future of Retail May 2012
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IMAGINE A WORLD…
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WHAT’S HAPPENING TO RETAIL?
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TIME IS MONEY
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SPEED MATTERS
AN AMAZON STUDY THAT SHOWED A
1% DECREASE IN SALES FOR EVERY
0.1S DECREASE IN RESPONSE TIMES Kohavi and Longbotham 2007
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NEGATIVE IMPACT ON BRAND
47% OF CONSUMERS
EXPECT A WEB PAGE
TO LOAD IN 2 SECONDS
OR LESS gomez.com, akamai.com
47%
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NEGATIVE IMPACT ON BRAND
40% ABANDON A
WEBSITE THAT TAKES
MORE THAN 3 SECONDS
TO LOAD gomez.com, akamai.com
40%
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NEGATIVE IMPACT ON BRAND
A 1 SECOND DELAY
DECREASES CUSTOMER
SATISFACTION BY
ABOUT 16% gomez.com, akamai.com
16%
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79%
LOSS OF REPEAT REVENUE
79% OF SHOPPERS WHO ARE DISSATISFIED WITH WEBSITE PERFORMANCE ARE LESS LIKELY TO BUY FROM THAT SITE AGAIN gomez.com, akamai.com
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QUEUES AT THE CHECKOUT
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DOES SELF CHECKOUT REALLY SAVE TIME?
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RESEARCH ON THE MOVE
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SONY VS APPLE
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HIGH STREET VS MALLS
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NO MORE NEED FOR CREDIT CARDS
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NFC PAYMENTS
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TAKING PAYMENTS
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LOYALTY
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THE WORLD IS CHANGING VERY FAST
BIG WILL NOT BEAT SMALL ANYMORE
IT WILL BE THE FAST BEATING THE SLOW Rupert Murdoch, 2011
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IT IS NOT THE STRONGEST BRANDS (OR AGENCIES) THAT SURVIVE, NOR THE MOST INTELLIGENT,
BUT THE ONES MOST RESPONSIVE TO CHANGE
Charles Darwin (slightly edited)
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THANKS
THANK YOU
@stevetayloruk
uk.linkedin.com/in/stevetayloruk