The Digital World What Is Actually Changing? › media › 1810.pdf · Source : 2020 global digital...
Transcript of The Digital World What Is Actually Changing? › media › 1810.pdf · Source : 2020 global digital...
The Digital World – What Is Actually Changing?
Young Leaders Colloquium 2016
17 November 2016
Dr. Suhazimah binti Dzazali
Deputy Director General (ICT)
MAMPU
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WHAT IS CHANGING?
WHY AND HOW SHOULD ORGANISATION RESPONSE?
DIGITAL GOVERNMENT: MALAYSIA PUBLIC SECTOR STRATEGY
DIGITAL GOVERNMENT PROGRAMMES / PROJECTS
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TABLE OF CONTENT
WHAT IS CHANGING?
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Big Data Analytics
What makes the data big? The 4 Vs: Volume, Velocity, Variety, and Value
Nike: “Get more from your run”
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Artificial intelligence (AI)Artificial intelligence uses statistical patterns to infer information ordrive data-based decisions. It optimizes processes and automates tasks previously done only by humans.
NeGlix: Machine Learning-based
Recommendations:
Reduce attrition* rate by USD$1B per year
* A measure of the number of individuals
moving out of a collective group over
specific period of time
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The Internet of Things / ConnectedDevices
Items in the physical world and sensors within or attached to these items are
connected to the Internet. Diffusion of new business models: product-as-a-
service.
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Autonomous SystemsMachines and vehicles that can operate autonomously or under remote
control. Enabled by advanced applications of AI, machine learning and
robotics capabilities. Autonomous systems improve operational efficiency
and replace risky or unhealthy jobs and tasks.
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Source : 2020 global digital transformation communicasia Gerd Leonhard Futurist Speaker
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The world was rapidly moving where machines compete with people to perform more
and more daily activities.
Intelligence becomes a Utility
TECHNOLOGY VS HUMANITY
WHY AND HOW
SHOULD ORGANISATION
RESPONSE?
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Formation of The Digital Vortex
…volatile, fast
changing, and
unpredictable
market…
… easy access
to resources,
such as
capital and
talent…
… lead to the creation
of a digital vortex.
Managing in the vortex
requires business
transformation.
Digital technologies like social media, mobile, digitalplatforms, data analytics andconnected devices…
+ =
No Industry or Organisation is immune
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Vortex: The Dynamics of Digital Disruption
© 2015 IMD Global Center
for Digital Business
Transformation. All rights
reserved.
Digital disruption acts like a vortex:
• A rotational force that pulls objects toward
the center with exponentially increasing
velocity
• Objects (industries) may dissolve andrecombine,
thus getting redefined
• At the center, all value that can be digitized
is digitized.
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TREND TEKNOLOGI DIGITAL
Digital Workspace Multi-National Citizen Engagement
Open any Data
Digital Government Platform
Internet of Things
4th Platform Computing Disruptive Technologies API Economy Everthing As a Service
Mobile Computing
Social Networking
Big Data Analytics
Cloud Computing
Open APIs
Apps developed and controlled by:1. Provider2. Partners3. Developer Community
Cloud Computing
Social Networking
Internet of Things/ Sensors
Desktop-As-A-Service
Software-As-A-Service
Infrastructure-As-A-Service
Sumber : Gartner (2016)
Sumber : PWC
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DIGITAL TECHNOLOGIES
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During the last decade, corporate innovation has changed along numerous dimensions
Traditional Innovation Digital Innovation
Customer Interaction: One-way Bi-directional
Idea & Content Source Corporate R&D Departments User Community, Customers
Product Cycle Months, Years Minutes, Hours, Days, Weeks
Content Management Internal Producers External Producers
Feedback Market Research Analytics and user posts
Engagement Style Conrolled, Well defined Spontaneous, chaotic
Development Primarily upfront effort Interactive, adaptive & emergent
Architecture Closed / Walled Garden Open and Public Domain
Competitive Advantage Brand, quality, control of distribution, popularity, legal barriers
Crowd sourcing, mass-customisation, control over data, self service, user base
“Digital First,
Citizen Focused”
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DIGITAL GOVERNMENT :
MALAYSIA PUBLIC
SECTOR STRATEGY
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New way of Delivering Public Services
Meeting Citizen Expectations
Future Important Areas of Business Investment
WHY DIGITAL GOVERNMENT ?
Must accept the 3rd era “Digital first, Digital now”
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10th MP 11th MP
Source : EPU(2015)
Citizen centric approach focusing on sustained &
inclusive economic growth, social development &
environmental protection
CITIZEN CENTRIC SERVICE DELIVERY
BASIC PRINCIPLES
ENABLING ECOSYSTEM
ICT STRATEGIC THRUSTS
PROFESSIONAL & CAPABLE HUMAN CAPITAL
INTEGRATED DIGITALSERVICES
OPTIMIZATION OF SHARED SERVICES AND CYBER SECURITY
DYNAMIC & COLLABORATIVE ICT GOVERNANCE
DATADRIVEN GOVERNMENT
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DIGITALGOVERNMENT
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PUBLIC SECTOR ICT STRATEGIC PLAN : 2016 - 2020
eGov 1.0
INFORMATIONUsing government
website to get information
STATIC
eGov 2.0
DIGITAL GOVERNMENT
eGov 3.0
TRANSACTIONUsing online services to
do transaction
FLUID
TRANSFORMATIONUsing online services to create opportunities via
public participation
DYNAMIC
1995 2007 2015 & RMKe-11
Developed Nation
Citizen-Centric
Evolution Electronic Government in Malaysia (1995-2020)• eGov 1.0 Information• eGov 2.0 Transaction• eGov 3.0 Digital Government
E-GOVERNMENT EVOLUTION
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DIGITAL GOVERNMENT
PROGRAMMES/PROJECTS
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LEG
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RM
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ECU
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GOVERNMENT ONLINE SERVICES GATEWAY
Citizen centric and
life events
Total end-to-end
services
Single access
Single Sign-on
Standard interface
provider
data.gov.my
USE CASES (UC)
• Business Communities• Agencies• Individuals
UC1 UC2 ….. UCn
download
Request for new data sets
Open Data Users
Citizens/users
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34Innovation
Education
Transport
Clusters
Finance
Health
Social
Economy
Tourism
Agriculture
Cost savings to Government
Increase income via innovations
Generating economy via services
……
.
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GOVERNMENT OPEN DATA
Obtaining quality
datasets and
publish on
data.gov.my
Provide open
data advisory
Identify high
impact use cases
Document best
practices and
lesson learnt
Electronic Government Began 1997 till now
eGov dGov
Big Data Digital Government & Beyond
Public use 11,000+ Online
Services toInteract with Government
DATA
• Data Cleaning
• Data Processing
• Methodology
• Technology
• Category
• Visualization
• Analytics
PUBLIC SECTOR DATA
OCEAN
PSDO
E – SERVICEGOVERNMENT
DATA DRIVENGOVERNMENT
Government to provide
services with life event focused
CITIZEN TO GOVERNMENT
SEAMLESS CITIZEN CENTRIC
SERVICE DELIVERY
OPEN DATA
SHARED DATA
PRIVATE DATA
PUBLIC SECTOR DATA
OCEAN
PSDO
DATA GOVERNANCE LED BY MAMPU
DATA WHICH CAN ONLY BE ACCESSIBLE TO STAKEHOLDERS
DATA WHICH CAN ONLY BE SHARED AMONG THE AGENCIES & TRUSTED DATA PARTNERS
DATA WHICH CAN BE SHARED WITH PUBLIC UNDER DATA.GOV.MY
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DATA DRIVEN TRANSFORMATION : PUBLIC SECTOR DATA OCEAN
Government
Data
Optimization
Transformation
Services
(GDOTS)
Data Driven
Public Service
Transformation
HEALTH DIGITALOCEAN
ENTERPRISEHEALTH
DATA LAKE
GOVERNMENTHEALTH
DATA LAKE
HEALTH DIGITALOCEAN
ENTERPRISEHEALTH
DATA LAKE
GOVERNMENTHEALTH
DATA LAKE
Public SectorData Ocean
Private EnterpriseData Ocean
National Data Ocean
HEALTH DATAOCEAN
PRIVATEHEALTH
DATA LAKE
PUBLIC HEALTHDATA LAKE
TRANSPORT DATAOCEAN
PRIVATETRANSPORTDATA LAKE
PUBLICTRANSPORTDATA LAKE
EDUCATION DATA
OCEAN
PRIVATEEDUCATIONDATA LAKE
PUBLICEDUCATIONDATA LAKE
Data Cleaning Data Processing
Methodology Technology
Category Visualization
Analytics
NATIONAL DATA OCEAN
e.g.QUALITY OF LIFE
COST OF LIVINGCOST OF GOODS
PUBLIC SECTOR DATA OCEAN
PRIVATE ENTERPRISEDATA OCEAN
PSDO
PEDO
NDO
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Government Data Optimization Transformation Services (GDOTS) initiatives will drive Digital Government transformation – MAMPU will be leading the Public Sector agencies towards building the National Data Ocean (NDO)
GOVERNMENT DATA OPTIMIZATION
TRANSFORMATION SERVICES (GDOTS)
Lead by MAMPU
Lead by MDEC 23
DATA DRIVEN TRANSFORMATION : PUBLIC SECTOR DATA OCEAN
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OPTIMIZATION OF SHARED SERVICES –
PUBLIC SECTOR DATA CENTRE (PSDC)
Enhancement and
rollout Public Sector
Data Centre
ICT as a service
platform
Infrastructure as
a service
Platform as a
service
Software as a
serviceLegislation, Policy,
SOP, Guidelines, Best Practices
Enablers
GovernanceManagement, Operationalisation dan Support Services(System Management and Monitoring, Backup Management,
Database Management, System Mingration, Helpdesk)
Data Centre Services
Physical Hosting Server
Virtual Hosting Server
Rack Hosting/Caging
Towards a comprehensive, flexible, effective and efficient Public Sector Data Centre
Business Continuity and Disaster Recovery
ICT Business Continuity
ICT Disaster Recovery Management
ICT Disaster Recovery Infrastructure
(Mirroring/Hot/Warm/ Cold/Offsite Storage)
Value Add Services
Big Data Platform
Open Data Platform
Source Codes Repository
Applications Hosting
Security (Physical and Logical)
Federal AgenciesFederal Statutory
BodyState Agencies
State Statutory Body
Local Authorities
Information Exchange Hub
Cloud Services: ICT-As-A-Service
Infrastructure-As-A-Service (IAAS) Platform-As-A-Service (PAAS) Software-As-A-Service (SAAS)
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AS-IS TO BEIntegrated
Delivery
services
Penyampaian Perkhidmatan berorentasikan agensi
TR
AN
SF
OR
MA
TIO
N
Which agency? What documents are required?
Delivery
services in
silo
Service Delivery : Government-Centric
Traditional Gateway Government Life
Event Gateway
DIGITAL GOVERNMENT ASPIRATION
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“Digital First,
Citizen Focused”
THANK [email protected]
All information incorporated within this slide is created for Malaysian Administrative Management and Planning Unit (MAMPU), Prime Minister’s
Department, Malaysia. All information is the property of MAMPU and any unauthorised
reproduction is prohibited
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