THE COUNTY

TRAINER Bi-Monthly Newsletter & Calendar

September - October 2019

The Office of Learning & Staff Development offers a number of training programs targeted to Franklin County employees who want to increase their knowledge and skills. We steadfastly believe training is an opportunity to learn and polish good work habits to remain productive and effective while serving Every Resident, Every Day! Please take a moment to review our calendar. Thank you.

Spotlight training topic:

Why Goal Setting Will Improve Your FOCUS

We know that goal setting is important because they build self-confidence and help you increase productivity but the science behind why goals help us focus is more opaque. The beauty of knowing why something works makes you:

A) More willing to embrace it (whatever “it” is in this case) and

B) More informed, which therefore makes you better suited to make decisions.

Here are five reasons why goal setting will improve your focus:

Goals Trigger Behavior Having a clear, compelling goal mobilizes your focus toward actionable behavior. In other words, goal setting should motivate you.

Goals Guide Your Focus When you set a goal you naturally direct your attention toward a next step and, as a result, lead yourself in the right direction which forces your actions—your behaviors—to follow. It’s a cheesy saying but we’ll say it anyway: whatever the mind believes, the body achieves. The body follows the mind.

Goals Sustain Momentum Seeing progress is satisfying because of the dopamine released in your brain after attaining a reward. Just as a snowball grows in size as it’s rolled down a hill, momentum works the same way. Just think of the last time you were really “in the groove” where you said to yourself, “I’m on a roll!” That’s momentum. Whatever you were doing you probably didn’t want to stop because you were what is called flow, which is the optimal state of mental performance.

Goals Align Your Focus Goal setting helps you align focus with behavior because you get feedback on your progress. The actions you take—or avoid—offer clues about your values, beliefs, challenges, strengths and weaknesses which allow you to course correct as necessary and reset your goal achievement strategy (and subsequently, your focus).

Goal Setting Promotes Self-Mastery Perhaps the most important reason why goals work is because they build character. Actually, achieving goals builds character. While the process of goal setting is important because it helps unearth and identify what’s truly important to you, pursuing your goals is the real money-maker (literally and figuratively) because it builds self-efficacy; it develops yourself as the type of person who can achieve goals. Remember, you can’t manage what you don’t measure and you can’t improve what you don’t manage. Start with goal setting.

Visit the FORBES webpage for more tips and suggestions. Article by Jeff Boss, Contributing Writer

https://www.forbes.com/sites/jeffboss/2017/01/19/5-reasons-why-goal-setting-will-improve-your-focus/#3ca8915534a0

SEPTEMBER 2019 MONDAY TUESDAY WEDNESDAY THURSDAY FRIDAY

2 HOLIDAY

OFFICE CLOSED

3 SEXUAL HARASSMENT AWARENESS NHE220.207 1:00 - 4:00pm HR Train. Rm

4 THE PEOPLE PUZZLE E253.030 9:00 - 12:00 HR Train. Rm.

5 CHARGE YOUR MOTIVATION NH108.004 9:00 - 12:00 HR Train. Rm.

6

9

10 SAFETY & WELLNESS 101 E231.160 9:00 - 12:00 HR Train. Rm.

MANAGING WORKPLACE CONFLICTS NH110.006 1:00 - 4:00pm HR Train. Rm

11

12 MULTICULTURAL AWARENESS NHE210.201 9:00 - 12:00 HR Train. Rm.

CRASE - E236.054 1:00 - 4:00pm MRB

13 MICROSOFT OUTLOOK BASICS E174.201 9:00 - 12:00 HR Train. Rm.

16

17 CIVILITY IN THE WORKPLACE NH109.005 9:00 - 12:00 HR Train. Rm.

18 BUILDING TRUST IN THE WORKPLACE S506.005 9:00 - 12:00 HR Train.Rm.

19 CUSTOMER SERVICE NHE285.209 9:00 - 12:00 HR Train. Rm.

20

MICROSOFT EXCEL BASICS E175.311 9:00 - 12:00 HR Train. Rm.

23

24 CPR TRAINING - E603.038 9:00 - 12:00 - MRB

ETHICS NHE240.204 1:00 - 4:00pm HR Train. Rm

25

26 THE FUNDAMENTALS OF CLERICAL SUPPORT SKILLS E150.010 9:00 - 12:00 HR Train. Rm.

FREEDOM FROM JOB BURNOUT NH111.004 9:00 - 12:00 MRB

27 MICROSOFT EXCEL INTERMEDIATE E176.306 9:00 - 12:00 HR Train. Rm.

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Remember to register for training classes TODAY!

“The only way to do great work is to LOVE what you do.” – Steve Jobs

OCTOBER 2019 MONDAY TUESDAY WEDNESDAY THURSDAY FRIDAY

1 MINDFULNESS IN THE WORKPLACE NH117.006 1:00 - 4:00pm HR Train. Rm.

2 WOMEN’S WAY OF LEADERSHIP E490.028 9:00 - 12:00 HR Train. Rm.

3 SEXUAL HARASSMENT AWARENESS NHE220.208 9:00 - 12:00 HR Train. Rm.

4

7 SAFETY & WELLNESS 101 E231.161 1:00 - 4:00pm HR Train. Rm.

8 MULTICULTURAL AWARENESS NHE210.202 1:00 - 4:00pm HR Train. Rm.

9

10

EFFECTIVE DELEGATION NH113.006 9:00 - 12:00 HR Train. Rm.

11 MICROSOFT EXCEL PIVOT TABLES BASICS E179.305 9:00 - 12:00 HR Train. Rm.

14 HOLIDAY

OFFICE CLOSED

15

16 CREATING AN IDP (INDIVIDUAL DEVELOPMENT PLAN) S550.108 9:00 - 12:00 HR Train. Rm.

17 CRASE - E236.055 9:00 - 12:00 HR Train. Rm.

CUSTOMER SERVICE NHE285.210 1:00 - 4:00pm HR Train. Rm

18

MAKING EFFECTIVE PRESENTATIONS E167.803 9:00 - 12:00 HR Train. Rm

21

22 CPR TRAINING - E603.039 9:00 - 12:00 – MRB

JUGGLING MULTIPLE PRIORITIES NH114.006 9:00 - 12:00 HR Train. Rm.

23

24 HOW TO BE A BETTER TEAMPLAYER - S306.023 9:00 - 12:00 HR Train. Rm.

ACTIVE LISTENING SKILLS NH115.006 1:00 - 4:00pm MRB

25 MICROSOFT EXCEL PIVOT TABLES INTERMEDIATE E179.402 9:00 - 12:00 HR Train. Rm.

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29 ETHICS NHE240.205 9:00 - 12:00 HR Train. Rm.

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MICROSOFT EXCEL BASICS E176.312 9:00 - 12:00 HR Train. Rm.

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HAVE YOU COMPLETED YOUR CORE CLASSES? COURSE DESCRIPTIONS

→ New employees must complete the six (6) core classes during their the first year of employment with Franklin County.

→ All employees with three (3) plus years of service take as topical refresher courses or as directed by management.

Competencies: Professionalism; Service Delivery

Public service employees are charged with delivering quality services and treating customers with dignity and respect. This informative workshop will demonstrate how to achieve extraordinary customer relations.

Competencies: Violence Prevention

The CRASE course is designed and built on the Avoid, Deny, and Defend (ADD) strategy developed by Advanced Law Enforcement Rapid Response Training (ALERRT) in 2004. It provides strategies, guidance and a proven plan for surviving an active shooter event. In this class you will learn; the history and prevalence of active shooter events. What you should do if you find yourself in an active shooter situation and what you can expect from law enforcement in our response.

Competencies: Integrity; Standard of Conduct

We often use our own individual value systems to make decisions in our personal lives, but how do we make ethical decisions in the workplace? In order to make the most ethical decisions we need to possess a clear, objective ethical framework for making decisions that take into account more than our own personal value system. We will review the fundamental principles of ethical decision making and its application to resolving ethical issues and conflicts in the workplace.

Competencies: Diversity Knowledge;

Communication Skills

Study cultural differences and biases, and learn how to promote better communication.

Competencies: Safety, Benefits, and

Wellness Introduction

Join representatives from your Wellness & Risk Management office to learn the basics of your ThriveOn Wellness Program and the fundamentals of good safety. Combined lecture, videos, and interactive activities will provide you information to enhance your overall health and well-being, while also decreasing your likelihood of an injury at home or at work.

Competencies: Harassment Prevention; Statutory Regulations

This workshop discusses the legal definition of sexual harassment, reviews the Board of Commissioners Anti-Harassment policy, and addresses the employee’s rights and responsibilities for working in a discrimination-free environment.

Skills Needed to Provide Excellent Customer Service in Franklin County

Verbal and Written Communication Team Player Attitude Technical Proficiency Problem Solving Ability Organization Multitasking Ability Flexibility Willingness to Learn Patience Positive Work Ethic

ACTIVE LISTENING SKILLS Learn to really listen. Listening is not something that just happens (that is hearing). This workshop will teach techniques to demonstrate the skills of an active listener. BUILDING TRUST IN THE WORKPLACE Participants will discover how trust is the foundation of effective relationships leading to exceptional business outcomes. They engage in group learnings and discussions, participate in active, fun, and safe conversations around trust building. CHARGE UP YOUR MOTIVATION Create a more dynamic, loyal and energized workforce with the skills you will learn in this workshop. CIVILITY IN THE WORKPLACE This workshop will equip leaders and employees with practical tools for creating civil, respectful work environments. CPR TRAINING The First Aid/CPR/AED program helps participants recognize and respond appropriately to cardiac, breathing and first aid emergencies. The courses in this program teach the knowledge and skills needed to give immediate care to an injured or ill person and to decide whether advanced medical care is needed. This course is taught using the blended Simulation Learning technique of online and in-person training. CREATING AN IDP (INDIVIDUAL DEVELOPMENT PLAN) Setting goals is central to achieving success, whether at work or in our personal lives. This workshop introduces an IDP template for co-managing performance to effectively apply goal setting principles at work and/or in your personal life. This professional growth course is open to all county employees. EFFECTIVE DELEGATION In this workshop learn to effectively assign and share responsibility with subordinates and coworkers. FREEDOM FROM JOB BURNOUT Burnout has been called the epidemic of the modern workplace. Learn to stay free from burnout in this fun, informative workshop. HOW TO BE A BETTER TEAMPLAYER IN THE WORKPLACE Everyone loves winners; and high performing teams take pride in the fact that people want to work with them because they deliver. To get ahead at work, you'll need to help others and that means being a good teammate. Attend this training to enhance your team communication skills. JUGGLING MULTIPLE PRIORITIES – THE ART OF MULTITASKING Learn to accomplish more in less time stress by setting priorities and becoming more efficient. MANAGING AND RESOLVING WORKPLACE CONFLICTS This workshop provides successful strategies to remain composed and deal confidently with disagreements, confrontations, anxiety and anger-before they get out of hand. MINDFULNESS IN THE WORKPLACE Toxic emotions disrupt the workplace, mindfulness increases your awareness and helps you recognize them before they run rampant.

THE FUNDAMENTALS OF CLERICAL SUPPORT SKILLS The role of clerical support is frequently like the role of a juggler – whatever needs to be done is completed when it needs to be done – by you! There are a variety of skills that are part of clerical support workers’ job descriptions, such as typing, assisting customers, and answering the telephone. Other skills include getting along with people, using appropriate language, and being aware of safety issues at the office. This course is designed to give you an overview of these skills. THE PEOPLE PUZZLE Improve and develop your workplace relationships through an understanding of personality and communication styles. WOMEN’S WAY OF LEADERSHIP: MAXIMIZING YOUR LEADERSHIP POTENTIAL Success as a leader depends on the effective combination of a number of factors. This workshop will help participants identify and affirm individual strengths that support their leadership roles and professional aspirations. COMPUTER CLASSES

MICROSOFT EXCEL 2013: BASICS This workshop introduces the basic features of the Excel program. Engage in hands-on-learning to enter and edit data, create formulas, and learn the seven steps to create spreadsheets, plus more. MICROSOFT EXCEL 2013: INTERMEDIATE This workshop provides a review of various useful features to manipulate and enhance spreadsheets. Learn and practice functions such as Vlookup, IF Statements, and Absolute cell referencing, plus more. MICROSOFT EXCEL 2013: PIVOT TABLES BASICS Participants will learn and practice how to create basic pivot tables. This special Excel tool allows you to sort, filter, group, count, summate, and format data easily and efficiently. Join the fun! MICROSOFT EXCEL 2013: PIVOT TABLES INTERMEDIATE Now that you’re comfortable with the basics, take your skills to the next level. Students will work heavily on hands-on activities to explore the variety of features within Pivot Tables and tackle different scenarios for when to use them. MICROSOFT OUTLOOK 2013: BASICS This workshop addresses the basic features and functionality of Outlook 2013, including how to create/reply to e-mail messages, add attachments, create rules and organize folders, and manage calendar events, plus more. MICROSOFT POWERPOINT 2013: MAKING EFFECTIVE PRESENTATIONS Enhance your effectiveness in every type of speaking situation and increase your success as a communicator. This workshop teaches participants techniques on how to plan, prepare and deliver effective presentations; and most importantly, how to get people to listen.

ELECTIVES COURSE DESCRIPTIONS

CONTACT INFORMATION & HOW TO REGISTER FOR CLASSES

Franklin County Department of Human Resources Office of Learning & Staff Development Humera Khokhar, Sr. HR Administrator

373 S. High Street, 25th Floor - Columbus, OH 43215 (614) 525-6224 office

All workshops will be taught by our OLSD staff and partners. Please contact us via

email at: Training@franklincountyohio.gov for more information and special requests.

Steps to Register For Classes on the County Portal:

1. Preview the training calendar for topics of

interest.

2. Click on the "Training Registration" link at; https://portal.co.franklin.oh.us/hr/training/

3. Complete the Training Registration Request

Form with your contact information, your Supervisor’s information and the classes that meet your needs and fit your work schedule.

4. Make sure to get your supervisor’s approval.

5. Press REGISTER and the Training Registration Desk will send you a Confirmation Email.

Thank you! We look forward to seeing you in the training workshops you’ve selected. All training classes are held on the 25th floor at 373 S. High Street, in the HR Training Room and Meeting Room B, unless otherwise specified.

Do you have a course suggestion? We welcome your suggestions so that we can better serve the needs of Franklin County employees. Please email your training course suggestions to mailto:training@franklincountyohio.gov?subject=New Class Idea