Welcome Aboard!Meet the crew of #CSO2013

The 8th Annual Chief Service Officer SummitOctober 22-23, 2013 - Boston, MA

www.ChiefServiceOfficer.com

Aly Pinder Jr.Research AnalystCustomer Experience and Service ManagementAberdeenGroup

The Captains (and Event Hosts)

Omer MinkaraSenior Research Analyst, Contact Center,Customer Experience and Service ManagementAberdeenGroup

Straight from the Crew:

Hear what the speakers have to say about #CSO2013…

Name: Alisandra Rizzolo

Title & Company: Vice President, Service, Stryker Instruments

When in Boston, I plan to: Connect and Learn from my peers across and within the industry.

There is real value in hearing the highs/lows/never-agains from those who have truly designed and deployed game-changing and back-to-basics initiatives that deliver Customer Excellence.

Presenting:Voice of the Customer: Capture, (Inter)Act, & Transform the Service Organization

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Name: Colleen Abdoulah

Title & Company: CEO, Chairwoman of the Board, WOW! Internet Cable

When in Boston, I plan to: Enjoy the City as much as possible; eat great food first and foremost, see the sites and shop!

No matter how much we might automate processes, it will always come down to relationships and the quality of those relationships…When people say they “don’t have time” for networking or building relationships internally or externally, they do not understand that they cannot afford not to take the time.

Presenting:Culture and Performance are not Mutually Exclusive

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Name: Jason Bingham

Title & Company: Vice President, Climate, Trane

When in Boston, I plan to: Visit our local office and steal at least one best practice.

Businesses need to know what value they are getting for their dollar to confirm the need for the expense. If we do not help them substantiate the value, we risk cancellation of service agreements. On the other hand, when we prove our value, we earn loyalty.

Presenting:Service Culture Transformation: Change Service Culture Quickly and Get Business Results

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Name: Marty Stowe

Title & Company: Chief Service Officer, Prime Pay LLC

When in Boston, I plan to: Formally living in Boston for 7 years prior to moving to my current home in Rochester NY, I plan on reconnecting with friends and business colleagues in the Boston area.

Having social media presence and dedicated individual to manage SM communities is a must. Managing and controlling message in the marketplace is critical. Being absent from SM doesn’t mean it’s not happening. It just means you’re not a part of it.

Presenting:Voice of the Customer: Capture, (Inter)Act, & Transform the Service Organization

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Name: Michael Woodall

Title & Company: Head of Mutual Fund Shareholder, Putnam Investments

Hometown: Norwood, MA

Learn how to lead a winning organization, how to continually achieve service excellence, and how to create a culture that cultivates a team approach.

Presenting:Omni-Channel Service Experience

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Additional Speakers Include:

Come On Board!Apply For FREE Registration Today

Admittance Subject to Approval and Availability

The 8th Annual Chief Service Officer SummitOctober 22-23, 2013 - Boston, MA

www.ChiefServiceOfficer.com