The Case Fore Governance Janet Read Well 012909
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Transcript of The Case Fore Governance Janet Read Well 012909
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ICT Innovations in Public Sector
Management
The Governance of eGovernmentMaking the case for 6SsJane Treadwell
28 January 2009
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2
Overview
Its all about connecting the dots
e stands for everything
Vision versus the verticals
Examples of governance of (e)Government: Strategies & Priorities of Government
Investment decision making & Benefits Management
Program, Project, Portfolio Management
Delivery Performance and Measurement
New Structures and Capabilities
The 6Ss
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Connecting the Dots
National Insurance Company
Organisations accessing identity data
Technology and experiences create new
relationships, demands & risks new
governance systems 3
Claims
Payouts
Increase
premium
cost of
individual
policy
New governance
systems
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Models of Government
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Definitions
Governance
A process, a strategy and a culture
The means by which organisations make decisions and areheld to account
(e)Government challenges the systems
Policies and decision rights shared/conflict between departments,organisations & jurisdictions that oversee a set of activities that must
ultimately create shared value whilst managing distributed risk
Array of organizational
arrangements & rulesfor optimizing operations
Ordered flows of events
for achieving work outputs& support
Systems of Processes
Systems of Meaning
Cognitive processes used
to interpret & understand
shared intentions
Any knowledge or power
used to disadvantage one
or more stakeholders
Systems of Structure
Systems of Authority
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Vision vs Verticals
6
DeptDept
DPI DeptLocalGovt
Citizens and Businesses
Common corpora
te/business processes and systems
Dept Dept Dept Dept
Shared Services
Shared Capabilities
Common or shared ICT infrastructure
DeptDept
Integrated service delivery channels
Systems of Processes
Systems of Meaning
Systems of Structure
Systems of Authority
Source: John Kost, Gartner Group
Organisational Pre-information age
organisational models
Multiple jurisdictions
Turf battles
Legislative fiefdoms
Processes H.R., Finance etc.
Procurement Process
Funding Process
Technology Standards
Data integration
Legacy maintenance
Privacy/Security
Turf/Politics
Process
Technology
Easy
Hard
Hierarchy ofChallenges
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Transforming Government - Australia
GovernmentOnline
Contagion
Control legislation
centralisation
Initiation
Interoperability
Data
Sharing
Standardisation/
Consolidation
ServiceTransformation
Networked Government
CollaborativeGovernance
New Performance &Accountability Models,
new structures
Value
CIO/CTO Whole of Government Ctees
Standards
Initiate Shared Services influence model
Architecture & Standards
Corporate Applications
National Ministerial and OfficialCommittees
Interoperability Policies
Agreed Frameworks/Standards
Statutory Authorities sharedservices; shared capabilities
Process, Information & TechnologyStandards
Major Review
Joined upGovernment
HierarchicalGovernment
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Victoria
8
Government and AgencyPriorities and Planning
WoVGStrategic Intent
Assessment &Prioritisation
of Investments
Assessment &Prioritisation
of Investments
EnterpriseArchitectureFramework
EnterpriseArchitecture
Work
Deliver Approved Programs&
DHS DJ DIRD DE DVC DPI DTFD
DHS DOJ DIIRD DET DVC DO DTF
DHS DOJ DIIRD DET DVC DPI DSE DOI DTF
DPC
DHS DOJ DET DVC DPI DOI DTF
Applicat
Develop WoVG Capability
Strategic Business
Planning
Architecture
Development
Investment
Decisions
alignment $ spend
Capability
Development
Monitoring, Evaluation & Knowledge Base
AgencyInvestment
Plans
WoVGInvestment
Plans
WoVGRoadmap
AgencyRoadmaps
AgencyEnterprise
Architectures
WoVGEnterprise
Architecture
BusinessArchitectu
re
InformationArchitecture
SystemsArchitecture
TechnologyArchitecture
ExternalInfluencesand
Drivers
Management
Standards
Security
BusinessArchitectu
re
InformationArchitecture
SystemsArchitecture
TechnologyArchitecture
ExternalInfluencesand
Drivers
Management
Standards
Security
DHSDOJDIIRDDETDVCDPI DSEDOI DTFDPC
DHSDOJDIIRDDETDVCDPI DSEDOI DTFDPC
DHSDOJDIIRDDETDVCDPI DSEDOI DTFDPC
DHSDOJDIIRDDETDVCDPI DSEDOI DTFDPC
Common/Shared
Common/Shared
Common/Shared
Business Architecture
Information
Applications
Technology Infrastructure
DHS DIIRDDETDVCDPI DSEDOI DTFDPC
DHSDOJDIIRDDETDVCDPI DSEDOI DTFDPC
DHSDOJDIIRDDETDVCDPI DSEDOI DTFDPC
DHSDOJDIIRDDETDVCDPI DSEDOI DTFDPC
Common/Shared
Common/Shared
Common/Shared
Common/Shared
Business Architecture
Information
Applications
Technology Infrastructure
DHSDOJDIIRDDETDVCDPI DSEDOI DTFDPC
DHSDOJDIIRDDETDVCDPI DSEDOI DTFDPC
DHSDOJDIIRDDETDVCDPI DSEDOI DTFDPC
DHSDOJDIIRDDETDVCDPI DSEDOI DTFDPC
Common/Shared
Common/Shared
Common/Shared
Common/Shared
Business Architecture
Information Architecture
Systems Architecture
Technology Architecture
Year 1
Year 3
Year 2
Agreementson Programs& Roadmaps
Strategic AssessmentsTrend Analyses Futures & Options Analyses Business Case Analyses
Enterprise ArchitectureMaturity Assessments
Enterprise ArchitectureGap Analyses
Investment AnalysesProgram/Project AnalysesRoadmap Analyses
Capability & MaturityAssessments
Performance Measurement
Standards & Policies- WoVG
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Whole of Government structure
20059
CIO
State CoordinationCouncilSecretary
Premier Dept
Minister forICT
ICT Strategy Sub-Committee of ERC(Premier, Treasurer, Ministers for ICT &
Finance)
Secretary Deptinfrastructure
ICT Strategy Board (DOI, DPC,DIIRD, DHS, DET, MMV +
external)
ICT Policy Committee (DepSecs)
Secretary
Dep Sec
CTO
IT WG on X Business WG on Y
Working Groups Working Groups
Communityof Practice
Communityof Practice
Communityof Practice
CIO ForumIT Industry Forum
CIO Dep SecCTO CIO
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Governance environmenteg Investment Management Standard
http://www.dtf.vic.gov.au/CA25713E0002EF43/pages/gateway-reviews-and-best-practice-
guidelines-investment-management-investment-management-standard
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The Logic of Investment & Benefits/Value
Investment Logic Map
Declining Trust &Confidence in Government
Fragmentation ofGovernment Information
& Services
administrativeburden & costs
Citizensatisfaction
and trust
Structures
Vision eg State PlanGrowing Victoria Together
(Collaborative)Governance
citizen engagementin policy, service &priority setting
productivity/performance
Liveability ofVictoria
Processes
Skills
Leadership
NOTE: (%)indicates relative importanceof drivers, objectives orbenefits to this investment
Key Performance Indicators
Benefit 1KPI 1: descriptionKPI 2: description
Benefit 2KPI 1: descriptionKPI 2: description
Benefit 3KPI 1: descriptionKPI 2: description
Benefit 4KPI 1: descriptionKPI 2: description 2.03Template Version
NameByDD/MM/YYYYDate
Last ModifiedInvestors nameInvestorFacilitators nameFacilitatorDD/MM/YYYYDate
Original ILM Workshop Version
0.1Version
Document Control
Reputation asan Innovator &Technology Leader
Competition for Talent openness &transparency
accessibility, usability& convenience of govtservices
Competitiveness toattract business
Better outcomesdelivered (publicvalue)
Employer of ChoiceNext Generation/Networked Govt
Demands for Information/better decision-making
Technology &Connectivity
Information
Whole of Government E-business/ICT Strategy
Burning Platforms
Knowledge ofCitizen/Business
Expectations
Drivers Objectives Changes EnablersBENEFITS
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Shared Services and Shared Capabilities
Consolidation of 4Departments ICT,
business systems &
shared corporate
services
Consolidation of
remainingDepartments ICT,
business systems &
shared corporate
services
Consolidation of
Departmental
standardised
services
Statutoty Agency
Standardise
service delivery
processes
(lead-Department
as process
owners)
Transformation of
service delivery
YR2 - YR3-4 YR4YR 1
Planning
and Design
Financial management
Human resource management
Payroll management services
Assets, facilities & fleet
Records & documents
Procurement & contract management
Grants management
Licensing management
Payments and revenue collection
Case management
Channel Services
Planning = business case, rationale and scopeDesign = Functional and Process, financials, services
Frontline
Back
Office
YR -10
Mega-
Department
internal
service
consolid-ation
Collaborat
ive ICT &
HR Shared
Services
Heath Smart
Desktop, IT, Spatial, Telecommunications
Authen
tication
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Calculating Risks and Challenges
Tacit Framework Standards Executable
Environment legal,
Behaviours/Values
Roles/ Metrics
BusinessProcesses
Applications
Architecture/Platforms
Connectivity
Collaboration:An unnatural act between
non-consenting adults
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Capabilities Framework & Related Policies
Delivering Australian Government Services: Service Delivery Capability Model, AGIMO, 2006
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National approach to eGovernment
Interoperability
Standards Government
Authentication
Framework
Smartcard
Framework
Citizen Centred
Service Delivery
ICT Skills
Attraction
Information
Sharing
Council of AustralianGovernments
Online &Communications Council of Ministers
eGovernment
Multiple Committees
Australian (Federal) Gov CIO
Qld Gov CIO
NSW Gov CIO
Vic Gov Exec Dir
SA Gov CIO
WA Gov eGov Dir
NT Info Exec
Tas Gov Info Exec
ACT Gov Info Exec
Telecommunications and IT in wider economy
Cro
ssJurisdictionalCIOsCommittee
NZ - Observer
Representative Aust Local Govt Assoc
JurisdictiondeterminedeGovernmentandICTgoveranceco-ordination
NationalBroadband
Development
IndigenousCommunications
Digital Economy
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Australian Government eGovernance
17
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Mother of All Accountability Tools
18
Engage and involve people
Increasing access, greater familiarity with the
Web
Combining information that leads to new insights
Co-production, better outcomes
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Information & processes slowly beingpublished & governed aX governments
Australia Council of Australian
Governments Information Sharing co-
operative policy and standard development
Korea Information Sharing Committee and
hierarchy
Singapore individual single sources of
aurthoritative data in various departments
responsible for currency, quality and supplyto departments
UK all government data mashable
19 / 38
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Korean organizational framework forGovernment Information Sharing Policy
20
Government Information Sharing Committee
Government Information Sharing Task Force
Government Information
Sharing PromotionAdvisory Committee
General planning
management
team
Coordinationevaluation
team
Document
reductionteam
Team
for building
shared system
Chairman : Prime Minster/ private-sector
chairman
Members : 12 ministers, 6 private-sector
experts
Government Information Sharing Promotion Committee
Members: Professors having expertise in
economicssocial sciencepublic
administrationIT and Civic Groups (total: 12)
Government Information Sharing Advisory Committee
Members of the Task Force are
composed of officials from variousgovernment departments(13) to ensure
coordination.
Government Information Sharing Task Force
Organizational chart Composition
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The art of (e) Governance
Its about Government and governance,
not ICT eGovernment can be catalyst for revealing
and reforming whole of government
structures and governance processes It evolves
6Ss
new and re-engineered Structures/Systems Standardisepolicies, standards
Sets of one eg single source of truth architectures, datasources, core process, software systems, measures
Share incentives, capabilities, measurement
perSevere21
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22
When Spider Webs UniteThey Can Tie Up
a Lion.
African Proverb
Thanks to Daniel F. Perkins, Ph. D.