The Advanced Guide for your Social Media Strategy.
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Transcript of The Advanced Guide for your Social Media Strategy.
Why we are all here today…Why we are all here today…
http://www.youtube.com/watch?feature=player_embedded&v=3SuNx0UrnEo
Today’s presentation
Facebook AdvertisingEdgeRank Facebook strategiesLocation Based Social MediaTwitterYouTubeManagement of Social Media
What is Facebook What is Facebook Advertising? Advertising?
Facebook has 600 million users.Facebook allows you to enter all kinds of
personal information, along with selecting “likes and interests.”
Facebook allows you to ADVERTISE to their 600 million users using a “Cost Per Click” or “Cost Per Impression” model
You can start today.What is Cost Per Click (CPC)?
Facebook Advertising…Facebook Advertising…why? why? Biggest benefit: targeting.
You can target by location (Country, state, or
city).
You can target by demographics.
Age, sex, relationship, languages.
You can target by Likes and Interests.
You can target by Education and Work.
Finally: you can target friends of friends (of
friends).
Examples of targeting: Maine Office of
Tourism
Determine your goals and Determine your goals and outcomes: outcomes:
You have two choices for the result of your ad:
1. Advertising something on Facebook. Like your Fan Page or an Event.An example would be engaging your
target audience to “Like” your page.
2. Advertise a Web page.An example would be to send people
to your reservations Web page.
How to set up your ad: How to set up your ad:
Facebook ads are simple and they put everyone on the same playing fieldSmall business owner = huge corporation
You get a 25 character title which serves as a headline.No “ALL CAPS.” Must be proper grammar.
You get 135 characters.
You get a tiny image which is 110 by 80 pixels.
How to pay for your ads: How to pay for your ads:
You pay by credit card or PayPal.
You select your maximum bid per click.Remember, you are paying per click or
“action.” An action would be someone “Liking” your page.
You set a daily budget. Maybe you only want to spend $50 per day or less to begin.
The blurring line between websites and Facebook:
It’s not good enough to have a website anymore.
Facebook is great for live interaction and engagement with your customers.
The near future and the blurred line between your website and Facebook.
Where should you send people? Website vs. Facebook. One way vs. two way.
The Impact of Facebook The Impact of Facebook EdgeRankEdgeRank
98% of users are greeted with “Top News” when signing on to Facbook
This is determined by Facebook’s EdgeRank algorithm:
3 3 Factors that impact Factors that impact EdgeRankEdgeRank
1. Affinity: How often do you interact with the post creator? How many friends do you have in common with the post creator?
2. Weight: How many people have interacted with the post? What type of interactions? What kind of interactions? What kind of content is included in the posts (photo, link, video)?
3. Relevancy: How timely is the post? Does the post contain content targeted at your interests or activities?
Facebook Strategies Facebook Strategies You will “Like”You will “Like”
Key strategies –
1. Participate (be active)2. Use content to serve, then sell3. Connect with influencers4. Empower your customers
The The Do’sDo’s when using when using FacebookFacebook
Do:1. Provide rules for your page. Ex: Coca-Cola2. Show fans you appreciate them with
discounts and exclusive deals.3. Provide entertaining and engaging content.
Review what people like, do more of it.4. Leverage Facebook’s Insights to craft your
Facebook strategy. 5. Be timely. Get ideas at emotionscards.com6. Offer incentives as a fan acquisition strategy.
6 Quick tips for acquiring 6 Quick tips for acquiring “likes”“likes”
1. Turn Buyers Into Fans At Time of Purchase
2. Incentivized Like, or “Reveal Tabs”
3. Facebook advertising
4. Incentivized Word of Mouth Contests5. Include Social links in all your emails6. Send an email quarterly about your
Facebook page and tell them about your “Incentivized Like” discount
The The Don’ts Don’ts when using when using FacebookFacebookDon’t:
1. Don’t be overly promotional. Respect the space.
2. Don’t jump into a promotion without first looking at the market objective and baseline.
3. Don’t ignore what the likers are saying and ignore the types of content that they engage most with.
How to Facebook as a PR How to Facebook as a PR tooltool1. Ask questions2. Post trivia3. Interact with fan engagement4. Incorporate relevant photos 5. Relate to current events6. Incorporate video7. Content for time-sensitive
campaigns8. Include links
Five Traditional PR Tasks Five Traditional PR Tasks And Their Social Equivalents And Their Social Equivalents
1. Identify key messages, programming – create content calendars
2. Create media list – identify digital influencers
3. Build media relationships – engage with digital influencers
4. Secure media placements – secure Facebook posts, shares, tweets, etc.
5. Pitch – reach out to digital influencers
Find your Top 10 Find your Top 10 Influencers for Free!Influencers for Free!
1. Visit www.mblast.com Ex: Disc Golf2. Search a key word phrase about your
business3. Click on the names and get their contact
info, including phone number, website and blog address and more.
4. Before you reach out, do your homework:- “Google” them- Read their work- Find them on Twitter
Engage Influencers Engage Influencers mBLAST Four Rules for Identifying mBLAST Four Rules for Identifying
InfluencersInfluencers
1. Influencers must have topical relevance for your market
2. Popularity alone doesn’t necessarily equal influence. To better understand someone’s influence with your audience, look beyond their large number of followers to see if they matter specifically to your market.
3. Influencers have authority. Measure to see how authoritative the person in your markets by seeing how often they are quoted.
4. Beware of tools that offer generic influencer measurements, as no single score can accurately measure influence. Each individual will measure differently for each topic-based market segment and scores may change constantly.
How to Get People to How to Get People to Like Your BrandLike Your Brand
To build a stronger Facebook presence, companies need to find ways to add value◦Talk about what people want to hear◦Build affinity ◦Inspire sharing
A community without content is less interactive and less engaged. Use pop culture to attract attention.
Visit Roost.com for content suggestions.
New strategies for your New strategies for your pagepage
Couponing promotion. Ex: Today only mention you are a fan and receive 10% off.
Use Facebook “Deals” under edit page. It isn’t all about money.
Tie in pop culture with your brandPoll questions help you learn about your
customers.Partner with other businesses and brands
that have huge followingsSmall value, multiple winnersLarge value one winner
Facebook ContestsFacebook ContestsContest need to follow Facebook’s rules.You can’t create contests on your wall.You can’t use Facebook functionality to
run contests.Good contest example is Papa John’s.Resources for running a successful
contest:- E-prize- Wirefire
Facebook Strategies to Facebook Strategies to increase Edgerankincrease Edgerank
Tell your friends about your promotion. This month we will select 10 lucky winners to get (incentive). Getting friends of friends increases Edgerank.
Target related posts on big brand pages. Been seen as an expert and get good exposure. Ex: WCSH 6
Use the @ symbol to maximize impressions
How often should I post?How often should I post?
For pages less than 100,000 consumers, post 3-4 times a week◦Example: Maine Office of Tourism
For pages with less than 600,000 consumers, post 3-7 times a week◦Example: Lowe’s
For pages with over 1,000,000 consumers, post 3-7 times a week◦Example: Coke (run by consumers)
Best Ways, Days, and Times to Best Ways, Days, and Times to PostPost
Posts that contain less than 80 characters have a 27% higher rate of engagement.
Posts that contain the full-length URL have a 300% higher level of engagement.
The best times to post are: early morning, after work, and late at night.
The best days to post are: Mondays, Thursdays, Fridays, and Sundays.
Posting tipsPosting tipsPost outside of business hours have 20%
higher engagement rate.
Post 2 hours before target audience is likely to read. Moms are a huge audience in AM. Dads are huge audience in PM.
Algorithm swipes for keywords such as limited, today, time and dates.
If you remove a post, tell people why.
Posting tipsPosting tipsEngagement rates are three times higher
on full length URLs (people don’t trust tiny URLs as much).
81% of posts are over 80 characters.
Post less that 80 characters have a 27% higher rate of engagement.
Tag likers in post so their friends see they “like” your brand.
More great posting tipsMore great posting tipsPosts that end with a question mark get
15% higher engagement rate
Provide A,B,C or D answers. Requires less energy for users and gets more engagement.
Photos need to be recognizable in small boxes.
Galleries are better for weekend posts.
More great posting tipsMore great posting tips
Use the word “today” to increase Edgerank
If you post a video, tell someone how long it is (2:40).
More tips and tricks at www.socialmedia.org
More great posting tipsMore great posting tipsNegative posts add weight because they
are authentic.
Thursday is the best posting day (people are thinking about the weekend).
Tease promotions or offers so people come back or want to check in on your page.
Tell people what you want them to do…click, like, comment, etc.
Brands with good posting Brands with good posting techniquestechniques
People.comMaine Office of TourismOld SpiceStarbucksJohn DeereGatoradeMajor League SoccerCarnival Cruise LinesSportsCenterGoodwill Oreo
Facebook Places vs. Facebook Places vs. FoursquareFoursquare
Both are location-based platforms that offer deals, tips/comments
Facebook offers more business friendly tools
Foursquare is more gaming based with ‘mayorship’ and badge rewards
Facebook has 7.5 million mobile usersFoursquare has 200+ million mobile
users
What to know when it comes to What to know when it comes to Facebook PlacesFacebook Places
Still growingMore limitedUsed in the U.S. only, but
expanding soon!You can tag your Facebook
friends and “check-in” with them
3 3 Ways Businesses can take Ways Businesses can take Advantage of Facebook PlacesAdvantage of Facebook Places
1. Special offers: provide special discounts or promotional items for customers who show that they have checked during visit.
2. Promoting the business: Encourage customers to share their experience with your business. Promote that you can check-in with signage.
3. Rewarding customer loyalty: Share you last experience, get reward on next purchase or service.
What is Foursquare?What is Foursquare?
is a location based mobile platform that makes cities easier to navigate, and more interesting to explore.
Foursquare UsersFoursquare Users
Over 8 million users worldwide 35,000 new users each day2.5 million check ins a day
Marketing Strategies Marketing Strategies
1. Marketing is all about relationships2. Twitter is about “Peripheral
Connections” that are in sync with you3. Twitter Marketing is about trust, trial,
and teams.4. Twitter Marketing is about Secondary
Exposure.5. Twitter Marketing rests upon the
platform of “First Effectual Impressions”
FactsFacts
Twitter is used by just 8% of Americans (compared to 51% for Facebook).
Brand Interactions Occur Predominately on Facebook
Among the 25% of respondents that have followed a company in social media, 80% have done so via Facebook. Just 6% have done so on Twitter.
80/20 rule – 80% of content should be resourceful or helpful. 20% should be about your company.
Top 10 Tips to Top 10 Tips to Growing Your Company Growing Your Company
1. Copy what works2. Customize your channel 3. Use keywords4. Add your URL to the description 5. Plan your “Marketing Funnel”6. Video responses 7. Create playlists8. It is social media (interact)9. Use multiple calls to action10. Promote your video
Are you ?Are you ?LinkedIn.com is a business-oriented social
networking site. Connect with previous co-workers, get
recommendations, etc.Great place to build your professional
network.Good place to start for beginners
because it doesn’t need as much maintenance.
Highest level of professional content of all social media sites.
Post and update your resume.
Social media Social media responsibilities responsibilities
Managing engagement requires a structured team approach
Community Manager role is one of the fast growing roles in digital media
Community Manager must:◦ Be authentic◦ Listen◦ Build relationships◦ Be an expert of your product/company◦ Engage both online and off
Social Media Policies in Social Media Policies in PlacePlace
Social policy: Bridge PR, customer service, and human relations. Identify stakeholders, determine your objectives and
benchmark best practices. Moderate comments, post relevant messaging, and mix
up posts with news, updates, awareness, recruiting volunteers and fun things.
Employee guidelines: Establish that employees are personally responsible for
content, use disclaimer language and substantiate claims, respect laws and stick to their area of expertise.
Don’t be misleading, provide confidential info, reference clients without approval, pick fights or comment on legal matters.
Social media experts often don’t understand your brand, and may be more concerned with themselves than the brand
People that have passion get recognized more in social media and the press
Hiring for Social Media:Hiring for Social Media:Who do you hire?Who do you hire?
Social Media ManagementSocial Media Management Community Manager – As the brand ambassador,
the community manager must have outstanding communication and people skills.
Metrics and Analytics – The 'optimizer' typically has lukewarm people skills, is known to speak quickly and is an expert at content optimization and penetrating Facebook's EdgeRank.
Creative and Tech – This person is the muscle behind your Facebook efforts, and should be well-versed in working with photos, infographics and videos
Strategy and Account – The brain of your Facebook strategy
Responding to Social Responding to Social MediaMediaFacebook posts receive 50 percent of
their “likes” in the first 80 minutes.80 percent occur in the first 7 hours95 percent within 22 hours.New “Send” feature unveiled yesterday.
In addition to clicking “like” many pages can create a “send” feature, making it easier to share content. Ex: Deals, promotions, gossip.
What are others saying about What are others saying about you?you?
Socialmention.comNutShellMail.comTwilerts
◦Don’t need a Twitter account.◦Delivered to your Inbox.◦Observation only.
TweetDeck◦What are people saying about your
community?◦Opportunity for you to respond.
Measuring Social MediaMeasuring Social Media
Start with baselines.Create goals.Use Google Analytics to track Facebook
referrals.Resources:
- Meltwater Buzz
- Radian 6
- New widgets are coming out regularly
- Facebook Insights
- Socialmedia.org
In Summary: In Summary:
Social media is not a trend.Be strategic in posting, know
your audience.Find the right staff for your social
media.Engagement, ask questions, get
feedback. Consider advertising when
applicable.
Questions?Questions? NOW LATER
Nancy MarshallAgency Principal
Greg GlynnAccount Executive