The abc's of Etiquette - joinrmxprofessionals.com Insider... · cards from REALTORS® that actually...
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7111 W. Bell Rd. Suite 101 | Glendale, AZ | 85308 Frank Russo Designated Broker VOLUME: 8 • ISSUE 58 • APrIL 2014 likes surprises except on their birthday and Christmas. Give any occupant me to surface. Once I open the door, I give a big HELLO for the same reasons as above. Even on a vacant house, you should announce your presence in case there is someone in the home that either shouldn’t be or wasn’t planned. Afer the showing, ask the client/prospect, “Are you done looking?” I lead them to the front door, excuse myself and go back through the house to lock it up and leave it the way I found it. You need to be aware of your client’s acons (or your own) while touring a home. If something happens while you are in the property, you should alert the lisng agent immediately. Before I leave, I prominently leave a business card. It blows me away how many REALTORS® do not leave a card. What are they saving, a nickel? Here is a p, 35 percent or so of all lisngs will expire with the first REALTORS®. Guess what the seller does? They start to look through the stack of cards from REALTORS® that actually showed the house to start the process of hiring the next one. Next, if you have four houses to show and the buyer prospect/client wants to buy number two, please call numbers three and four to let them know you will not be showing their home. It is common courtesy. Pay aenon to the lile details that the seller has in the lisng. Have you ever sold your own residence? It is emoonal. I am like a crazy person when I sell my own house. I won't dismiss for a second that pets and alarms create lots of challenges. Please have a detailed discussion with the seller before you list a property about how these factors will play out to the REALTORS® reading the showing instrucons. Have a good month! - Frank Russo This is a subject that never gets old, but is largely ignored. It is REALTOR® equee when showing a home. I know many of you have already thought “I don't need this arcle” however, other than REALTORs not returning client phone calls, email and just generally not communicang with their clients, the number two complaint is related to the showing process. The following is what I hear: they didn't show up, they didn’t call to tell me they weren’t coming, they showed up unannounced without an appointment or not calling contrary to the showing instrucons. The list connues: They let my (insert pet name here) out and they ran away, lef various exterior doors unlocked or even wide open, lef lights on/off, locked me out of my house from the garage, took food/candy etc.. Now this is a big list. Let’s start with the simplest thing first: please read the showing instrucons in the MLS. Now, in defense of the showing agent, somemes the instrucons are not clear or do not make sense. When this happens, I call the lisng agent to discuss further so I can get clarity. Once I know what I am doing, I call the owner with this verbiage: “Hi this is Frank Russo from RE/MAX Professionals. I am going to be showing your property between 1:00 pm and 3:00 pm today. If there is any challenge with that please call me at 602-739-2727.” I always leave a large window since some showings take thirty seconds and some take an hour. When you get there, ring the bell no maer what the instrucons say. No one The abc's of Etiquette
Transcript of The abc's of Etiquette - joinrmxprofessionals.com Insider... · cards from REALTORS® that actually...
7111 W. Bell Rd. Suite 101 | Glendale, AZ | 85308
Frank RussoDesignated Broker
VOLUME: 8 • ISSUE 58 • APrIL 2014
likes surprises except on their birthday and Christmas. Give
any occupant time to surface. Once I open the door, I give
a big HELLO for the same reasons as above. Even on a
vacant house, you should announce your presence in case
there is someone in the home that either shouldn’t be or
wasn’t planned.
After the showing, ask the client/prospect, “Are you done
looking?” I lead them to the front door, excuse myself and
go back through the house to lock it up and leave it the way
I found it. You need to be aware of your client’s actions (or
your own) while touring a home. If something happens
while you are in the property, you should alert the listing
agent immediately.
Before I leave, I prominently leave a business card. It blows
me away how many REALTORS® do not leave a card. What
are they saving, a nickel? Here is a tip, 35 percent or so of
all listings will expire with the first REALTORS®. Guess what
the seller does? They start to look through the stack of
cards from REALTORS® that actually showed the house to
start the process of hiring the next one.
Next, if you have four houses to show and the buyer
prospect/client wants to buy number two, please call
numbers three and four to let them know you will not be
showing their home. It is common courtesy. Pay attention
to the little details that the seller has in the listing. Have you
ever sold your own residence? It is emotional.
I am like a crazy person when I sell my own house.
I won't dismiss for a second that pets and alarms create lots
of challenges. Please have a detailed discussion with the
seller before you list a property about how these factors
will play out to the REALTORS® reading the showing
instructions.
Have a good month!
- Frank Russo
This is a subject that never gets old, but is largely ignored.
It is REALTOR® etiquette when showing a home. I know
many of you have already thought “I don't need this article”
however, other than REALTORs not returning client phone
calls, email and just generally not communicating with their
clients, the number two complaint is related to the showing
process.
The following is what I hear: they didn't show up, they
didn’t call to tell me they weren’t coming, they showed up
unannounced without an appointment or not calling
contrary to the showing instructions. The list continues:
They let my (insert pet name here) out and they ran away,
left various exterior doors unlocked or even wide open, left
lights on/off, locked me out of my house from the garage,
took food/candy etc.. Now this is a big list.
Let’s start with the simplest thing first: please read the
showing instructions in the MLS. Now, in defense of the
showing agent, sometimes the instructions are not clear or
do not make sense. When this happens, I call the listing
agent to discuss further so I can get clarity. Once I know
what I am doing, I call the owner with this verbiage: “Hi this
is Frank Russo from RE/MAX Professionals. I am going to
be showing your property between 1:00 pm and 3:00 pm
today. If there is any challenge with that please call me at
602-739-2727.”
I always leave a large window since some showings take
thirty seconds and some take an hour. When you get there,
ring the bell no matter what the instructions say. No one
The abc's of Etiquette
REALtOR On Call leads received February 2014
*A ROC Star is an agent who successfully closes a “Realtor On Call” lead.
*Anniversary years are based upon information received from RE/MAX, LLC Membership Services Dept.
Cristy McElroy Arrowhead North April 3John McKampson Arrowhead North April 7Jim Frenak Anthem April 7Christine Smith Mesa April 9Janice Tatosian Arrowhead North April 10Tim Rubley Sun City West April 11Patricia Fox NW Valley April 15Greg Thirkhill Mesa April 18Amanda Smith NW Valley April 19Gabrielle Holmberg NW Valley April 19Ryan Hightower NW Valley April 21James Wojtkowski NW Valley April 22Laurie Hoffman NW Valley April 27Kathy Jackola NW Valley April 29Dan Prefontaine Arrowhead South April 30
Cecilia Mulroy NW Valley 1 yearSherri Fitzgerald Sun City West 2 years(Unlicensed Asst to Jay Otlewski)
Vern Stevens Arrowhead South 2 yearsYvonne Bondanza-Whittaker Arrowhead North 9 yearsTom Emptage Arrowhead South 4 yearsCathy Potthast Arrowhead South 8 yearsShelby DiBiase Arrowhead North 9 yearsPatty LaBenske Arrowhead North 9 yearsDanielle Martinez Arrowhead South 9 years Mike DeRosa Arrowhead South 9 yearsJan Valley Arrowhead North 9 yearsJim Kuttner Arrowhead North 10 yearsEllen Baker NW Valley 21 years
Ellen Baker 1Claudia Artz 1
Dan Wheeler 1Ron Roberts 1Bill Rehwalt 1
Nicole Hannan 1Candace Rudolph 1Tiger Myers 2
Marcy Briggs602-773-1171
Cindy Givens623-535-5937
Alex Peifer623-337-9038
David Belanger602-206-0988
As home buying and home financing have become more complex, Bank of America hasmade some changes that can help provide a better home loan experience for your clients.We’re making it easier to understand the requirements of the loan process, to prevent delays and to help ensure a timely closing. You and your clients will benefit from:
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From prequalification through closing,you can count on me to give your clients the attention and guidance they need to become successful homeowners. Please give me a call to learn more about how we can work together.Contact me today to learn more about meeting the needs of today’s market.
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Linda PinetteRetail Sales Manager
NMLS ID: 629949623.337.9042
Meeting the Needs of Today’s MarketHelping provide a better home loan experience
Blood Drive in Honor of Baby TrentonBlood Drive in Honor of Baby Trenton
You are no longer the only REALTOR meeting with clients to obtaintheir listing. You are no longer the only REALTOR working with thatbuyer. As listings continue to increase and buyers have more choicesyour “clients” are taking advantage of it. You are in big competitionwith your fellow REALTORs. Just as business was before the big de-cline, you have to take a step back and ask yourself the question,“What sets me apart from my competition?”
At Lawyers Title we keep a close eye on the pulse of the market to en-sure we are offering the relevant tools and support to our partners toensure their business is successful. The key word is PARTNER. Wewant to form partnerships with each and every one of our clients. Thisgives us both a stake in the game.
Our wide variety of tools and services are there to help you whetheryou are working with buyers or sellers. From videos and website/blog-ging, personal listing presentations, branding, and good old fashionedfarming. The key is to gain your client’s confidence and trust that youwill get the job done. We keep it personal with our clients staying en-gaged with whatever marketing approach you choose to take.
Contact me today to meet. Let’s discuss what you are currently doing,what your success is, and how I can help increase your productivity.
David BelangerAssistant Vice President Sales & Marketing Lawyers Title Cell: 602-206-0988 Email: [email protected]
We raised $250 for Phoenix Children’s Hospital and collected enough blood topotentially save 99 lives. We had 41 scheduled donors and a waiting list of26 people – we hit 136% of our goal! American Red Cross was so amazedwith the turnout that they asked if we could do another blood drive with a biggergoal. Thank you for your support in making thisa wonderful event!
Scott Goddard602-685-7025
Rob Cannon623-302-3684
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Cozi for Home Calendaring & OrganizationMost of us already have a solid task and calendaring systemin place for our everyday business needs, but if your homelife is equally as busy it can be hard to keep everythingbalanced and in-order…especially if you have the schedulesof active children with lots of extracurricular activities orextended family to keep track of as well! Even if you’refastidious about keeping family events on your own calendar,there’s still plenty of opportunity for scheduling orcommunication challenges to arise if the rest of the familymembers aren’t all keeping tabs on each other with the samediligence. Beyond general scheduling, what about things liketasks, chores, shopping lists, etc.? If your work/familyscheduling and organization could use a little optimization,take a look at Cozi (www.Cozi.com).
Cozi is a family-friendly scheduling and organization app thatup to twelve people can access and utilize together to keepeveryone in-sync with what’s going on. Each person caninstall the Cozi app on their own smartphone or otherdevices with their own login to manage their own items aswell as see all of the family activity pooled together in a user-friendly interface. You can have calendar entries and tasklists assigned to each person individually (or to groups ofpeople) and visible to everyone, along with text or emailnotifications and daily or weekly agenda summary emails toremind everyone of what’s coming up. The calendar haseverything you’d expect as far as the ability to schedulerecurring events and interface options to tie in other calendarsources intelligently (your work calendar could beconnected, for instance, but only those events likely toimpact family calendar items would be shown to everyoneon the Cozi calendar). Cozi also has an interesting “naturallanguage” feature that allows you to quickly type in “Soccergame every Thursday at 6:00 pm” to put in a recurring eventon Thursdays titled “Soccer game” at 6:00 pm without havingto set the advanced schedule options manually.
Cozi also offers shared shopping and to-do lists, as well asa meal planner, family message center, and more. If oneperson uses up the last of the peanut butter at lunchtime,they can add it to the family grocery shopping list sosomeone else who happens to stop at the store on their wayhome that evening can see that it’s needed and grab it.Likewise, rather than waiting to finally have everyonegathered at home before starting the great “What’s forDinner” discussion, people can add menu suggestions to
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Cozi and vote on them there so consensus is reached with plenty of time to add items to thatshopping list and stop by the grocery store if necessary.
The basic version of Cozi is free, with an upgraded “Cozi Gold” subscription available that addsmore bells and whistles for just $30/year.
-Mike DeRosa
If you �nd yourself in a �nancial struggle, don’t stress. We are here to help you!
As an added bene�t of services to our agents, RE/MAX Professionals would like to remind you that we
o�er a competitive Commission Advance Program to help our agents when transactions may not close on time.
If you have any questions, please feel free to contact the o�ce manager at your respective o�ce.
ARROWHEAD SOUTH
7111 W Bell Rd Suite #101
Glendale, AZ 85308623.643.1000
NORTHWEST VALLEY
15003 W Bell Rd Suite #100
Surprise, AZ 85374623.533.3100
SOUTHWEST VALLEY
10320 W McDowell Rd Building B, #2005
Avondale, AZ 85392623.344.7300
ARROWHEADNORTH
20241 N 67th AveSuite #A-1
Glendale, AZ 85308623.362.3000
SUN CITYWEST
13940 Meeker BlvdSuite #119
Sun City West, AZ 85375623.214.3340
ANTHEM39504 N Daisy Mtn Dr
Suite #106Anthem, AZ 85086
623.465.2300
MESA1745 S Alma School Rd
Suite #146Mesa, AZ 85210
480.270.5200
Gilmore Graphics • Tammy Eggiman
Frank RussoMike DeRosa
623-640-6617
Lawyers TitleBank of America
