The 5 Social Media Customer Service Stats You Must Know
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Transcript of The 5 Social Media Customer Service Stats You Must Know
![Page 1: The 5 Social Media Customer Service Stats You Must Know](https://reader036.fdocuments.in/reader036/viewer/2022092623/587308ff1a28ab99088b643f/html5/thumbnails/1.jpg)
THE 5 SOCIAL MEDIACUSTOMER SERVICE
STATSYOU MUST KNOW
![Page 2: The 5 Social Media Customer Service Stats You Must Know](https://reader036.fdocuments.in/reader036/viewer/2022092623/587308ff1a28ab99088b643f/html5/thumbnails/2.jpg)
Think Digital, Think Ally Digital Media
One-third of all customer complaints are never answered, most of them are in social.
Think Digital, Think Ally Digital Media
![Page 3: The 5 Social Media Customer Service Stats You Must Know](https://reader036.fdocuments.in/reader036/viewer/2022092623/587308ff1a28ab99088b643f/html5/thumbnails/3.jpg)
Think Digital, Think Ally Digital Media
Answering a complaint increases customer advocacy by as much as 25%.
![Page 4: The 5 Social Media Customer Service Stats You Must Know](https://reader036.fdocuments.in/reader036/viewer/2022092623/587308ff1a28ab99088b643f/html5/thumbnails/4.jpg)
Think Digital, Think Ally Digital Media
Not answering a complaint decreases customer advocacy by as much as 50%.
![Page 5: The 5 Social Media Customer Service Stats You Must Know](https://reader036.fdocuments.in/reader036/viewer/2022092623/587308ff1a28ab99088b643f/html5/thumbnails/5.jpg)
Think Digital, Think Ally Digital Media
Forty percent of customers who complain in social expect a response within one hour.
![Page 6: The 5 Social Media Customer Service Stats You Must Know](https://reader036.fdocuments.in/reader036/viewer/2022092623/587308ff1a28ab99088b643f/html5/thumbnails/6.jpg)
Think Digital, Think Ally Digital Media
Sixty-three percent of consumers are satisfied with response time in social media.
![Page 7: The 5 Social Media Customer Service Stats You Must Know](https://reader036.fdocuments.in/reader036/viewer/2022092623/587308ff1a28ab99088b643f/html5/thumbnails/7.jpg)
Think Digital, Think Ally Digital Media
Thank YouVisit: www.allydigitalmedia.com