The 5 human factors of enterprise collaboration
33
The Future of Work Make Social Real Building the Social Workplace succeed
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There are several important points to consider when designing and implementing effective collaboration strategies. In this session, we will cover the value of Enterprise Social in creating a highly efficient, collaborative environment that will drive adoption and sustainability for your organization. Join Shawn Beeson, Solutions Engineer of NewsGator, as he discusses how to minimize the barriers to entry for your users, and provides insight into techniques and tools to enable your users to collaborate and become more productive in a more natural and human-centric way. -
Transcript of The 5 human factors of enterprise collaboration
The Future
of Work
Make Social Real
Building the
Social Workplace
succeed
We Make Social Real
#1Social
business
solutions in
the
Microsoft
ecosystem
Million
paid
enterprise
users
100%Enterprise
Human Centric
SharePoint ✓SAP ✓
Salesforce ✓Dynamics ✓
Azure ✓
4.5
Trustedby the
fortune 500
Building Solutions
Understanding
The
Future of
Work
About Me
• MCPD – SharePoint 2010
• MCPD – ASP.NET
• MCITP – SharePoint 2010
• MCTS – MOSS/WSS 2007
• VTSP - Microsoft
• Certified Scrum Master• SharePoint Guidance (V2 & V3)
http://Microsoft.com/spg
Shawn P. BeesonSr. Solutions Engineer / Evangelist
NewsGator Technologies
Denver, CO
Make Social Real!
@SharePointShawn / @NewsGator
http://www.linkedin.com/in/shawnbeeson
http://www.youtube.com/user/NewsGatorTV
#ESN; #SocBiz; #SPLF13; #SharePoint; #NewsGator; #FutureOfWork; #MakeWorkBetter
SharePoint Server
Feature Functionality
Search
Records Management
Portals
Info. Management
Sites
Team Sites Wiki SitesMeeting SitesPublishing Sites Idea Stream Community Video Stream [others]
Active Directory Exchange Server
SharePoint Service Applications
User Profiles Managed Metadata Search (FAST/Ent.)
SharePoint Server Object Model SharePoint CSOM / Web Services
Users Permissions Org. Structure Email Calendar Tasks
[others] Video SocialEnrich News
Lync
Presence
Governance &
ComplianceAnalytics & Reporting
Badging & Recognition
Ideation
Knowledge Capture
Find Experts
Questions & Answers
Social Networking
Client / User Access External Systems
SAP
Yammer
SalesForce
PeopleSoft
RSS
Dynamics
Andriod
Outlook
iOS
Lync
Blackberry
Browser
Windows 8
Desktop
Windows
Phone 8
Policies
Social Learning
Video Streaming &
Encoding
Video Learning
Scenarios
Doc. Management
Content Management
Workflows
Collaboration
Office Integration
BI/Analytics
Forms
SP Extranet
Exchange
Server
NewsGator Web Services
Microblogging
Activity Streams
User Profiles
Communities & Groups
Search
Administration
Questions & Answers
Badging & Recognition
Ideation / Innovation
Knowledge Management
Governance & Compliance
Videos
Reporting & Analytics Corporate Communications
Reach
User Adoption
Integration & Extensibility
Change Management
Community Management
Human Centricity
Pro
du
ctiv
ity4
Network
of Hands
Time4
200%
100%
1000x
57%Source: Wikipedia Picture: http://cdn.dipity.com/uploads/events/0d0b99683f11b6b948e718eaa371eefa_1M.png
Pro
du
ctiv
ity4
Time4
Network
of MindsNetwork
of Hands
1.29
0.8%
6.27
0.6%Source: Booz & Company:
Maximizing the Impact of Digitization *with 10% increased digitization
Pro
du
ctiv
ity4
Time4
Network
of MindsNetwork
of Hands
Network
of Hearts
5.3%6.4%
7.7%
11.3%
Opposable Thumbs, Brains and Hearts
Source: “The Rise of the networked
enterprise: Web 2.0 finds its
payday”, McKinsey & Company
What If we
Get Sued?
What if Someone
Posts Something
Inappropriate?
What If Something
private is shared
publicly?
How will we prove
ROI?
What if employees
are wasting time?
It will be too
disruptive
We are a
Regulated
Industry
We have an Older
Workforce, they
wont get it…
How Will this
Solve My Real
Business
Problems?
Create a Detailed “What If” Plan
Ensure Governance & Compliance Capabilities
Make A Business Case
Leverage Relationships Do the Industry Research
Focus on ROI and Revenue
Enable Leadership
Address a Business Problem First Reporting & Analytics
Start Small Ensure Auditability
What is a
#Hashtag
Who should
I Colleague?
What
communities
do I follow?
What is
@Targeting?
Where do I find
that community
again?
Where should I
store this
document?
Will search
really return
what I am
looking for?
How can I
find an Expert
in [Topic]?
What if I’m not
monitoring My
Stream?
How do I
reduce all
this noise?
Is this a
Dumb
Question?
What will
people think of
my answer?
Did I
Hashtag the
right words?
Should I
colleague
the CEO?
“On the Fly” Learning
Provide Real Time Recommendations
Intelligent Streams & Filtering
Encourage Executive Participation
Drive Behaviors
Leverage Network Intelligence
Reward & Recognize
Work From Anywhere, Anytime
“Real” Community Managers
User Configured Notifications One Place to Work
200%engaged employees are
more innovative
Human
Centricity!
69%would work harder, if they
were better recognized
41%with less sick days
cite that recognition is the
main motivating factor
78%
20-25%productivity increases if
the enterprise becomes
fully networked enterprise
70% of our time
Collaborating
other
Time each week spent by knowledge
workers writing e-mails, searching for
information, and collaborating internally.
28 Hours
(The Social Economy, July 2012, McKinsey Global Institute)
“As the population of anytime, anywhere information workers grows, so does the need to support more devices and mobilize more business applications that employees use to do their jobs.”
Forrester, Mobile Engagement Demands Process Transformation, 2/2013
