#TFT12: Vladimir Ivanov

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    05-Dec-2014
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No time for improvements? Find it with Kanban! How Kanban, Lean, Agile could be applied to ITSM? Vladimirs will share his practical experience from case of insurance company in Russia. He installed Kanban board as a tool for IT management team to execute IT Service Management programme. Want to learn how to do it yourself? See Vladimir's TFT speaker Pinterest board: http://pinterest.com/servicedesk/vladimirs-ivanovs/

transcript

  • 1. No time to work on improvements?Find it with Kanban! Vladimir ivanov
  • 2. No time to work onimprovements? Find it with Kanban!
  • 3. Case Ill tell about was like this...
  • 4. ITSM is the answer, but......hardly can be implemented by the books. ADOPT & ADAPT instead!
  • 5. Gather stakeholders
  • 6. Collect & prioritise ideas1.Area2.Issue3.Possible solution4.Recommendations5.Priority
  • 7. What is Kanban board?
  • 8. Start Small
  • 9. Scale Fast
  • 10. Give 7 values instead of rules RULES RULES RULES RULES RULES RULES RULES RULES
  • 11. 1. Bring ideas
  • 12. 2. Participate
  • 13. 3. Share ownership
  • 14. 4. Keep busy & be fair
  • 15. 5. Focus on scope
  • 16. 6. Focus on making progress
  • 17. 7. Values/rules are flexible
  • 18. What is lean?
  • 19. Improvements & efficiency
  • 20. Solve the root cause
  • 21. Build-in Continuous Improvement
  • 22. Results
  • 23. For inspiration 10 Kanban boards and their context 10 pitfalls when implementing Kanban Introducing Kanban in Operations
  • 24. Lets experiment and share!
  • 25. Thank you! Questions? linkedin.com/in/vivanov vladimir@ivanov.lv +371 29160633 v.ivanovs @vivanovs (Vladimir_ITSM)
  • 26. WITH THANKS TO OUR SPONSOR bmc Software #TFT returns may 2013