Terex Customer Training - Terex Construction Portal | Terex

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Terex Customer Training (T.C.T.)2012 After Sales Training ProvisionIssue 251111

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Terex Customer Training (T.C.T.) is a customer focused business function driven by the Terex Construction After Sales Training Team providing improved customer performance via full line after sales (service) training and support.

As a valued customer, it is our mission to create effective working partnerships with you that will return the necessary skills and machine knowledge required to maximizing your business revenue through increased personal efficiency, quicker machine resolutions and increased machine availability.

The service that you provide differentiates your organisation from the competition. Your after sales personnel have the opportunity to be face to face with the customer, forging closer relationships that builds further business opportunities.

We passionately believe that your engineers can make a real difference to your business. Their effective after sales service provides enhanced customer satisfaction that initiates an engine for further sales that positively positions your brand image within the market place. However, this can only happen if they are equipped with the correct skills, knowledge and tools.

Terex Customer Training (T.C.T.)

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Customer Benefits

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Works For You…..Up-skilling of your after sales personnel providing safe, effective and efficient customer services;

• Ensuring that your every machine interaction is conducted in a correct and safe manner.

• To maximise your potential machine and business revenue through;

• Increased personal efficiency

• Quicker machine resolutions

• Increased machine availability

• To install best practices ensuring that your business remains competitive and ahead of the competition.

• Grow your personal and employee motivation and confidence

• Improved customer responsiveness

• Improved customer satisfaction

• Improved brand recognition

All through receiving industry leading Terex Qualification machine training

Customer Benefits

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T.C.T. Course Accreditations

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(1) Basic Level Training CoursesGeneral Content;• Health & Safety Working Practices

• Machine Identification

• Component Identification

• Component Function

• Operational Guidance

• Machine Application

• Routine (Daily) Maintenance

• Basic Troubleshooting

• Understanding of Technical Information

Pre-requisites;• No machine pre-requisite

• Delivery Language Confirmed

• Equipped with appropriate PPE.

Target Audience; • Operators

• On-site Labourers

• Manufacturing Engineers

• Spare Parts Personnel

• Technical Sales

• Warranty Personnel

• Any Technical Support Personnel

• Any Personnel New to Terex or Industry

Outcomes;• To provide basic principals of

machine operation and application.

• To provide safe competent interaction with the machine for basic routine servicing, daily maintenance.

• To identify basic faults.

Post Training Capabilities;• Safe machine shutdown,

security and approach.

• Basic routine servicing (daily maintenance)

• Basic fault reporting

Evaluation Methods;• Continual observation during

theory exercises.

• Continual observation during practical exercises.

• End of training written test

Accreditation Validity;• Compact Machines – 3 Years (36

Months)

• Heavy Machines – 2 Years (24 Months)

Maximum Class Size;• 8 trainees (Maximum)

!! Delegates may be excluded from workshop & machine

activities if they fail to bring suitable safety footwear !!

Maximizing effective training, coaching and evaluation time.

Increasing individuals machine interaction & exposure

Ensuring that all H&S interaction is upheld and verified.

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(2) Maintenance Level Training Courses

Accreditation Validity;• Compact Machines – 3 Years (36

Months)

• Heavy Machines – 2 Years (24 Months)







Pre-Requisites;• TCT Basic Level Qualification• General Industry Related

Qualification• Proof of Previous Industry

Experience• The Ability to Understand and

Interrogate Electrical & Hydraulic Diagrams & Schematics.

• Delivery Language Confirmed

Target Audience;• Field Service Personnel

• Service Managers

• Help Desk

• Product / Customer Support Personnel

• Workshop Personnel

• EOL (Finals) Production Personnel

• Foremen / Charge-hands

General Content;• Health & Safety Work Practices• Technical Information Access• Power Train Systems• Hydraulic Systems• Electrical Systems• Pneumatic Systems• Machine Interfaces / Logic• Operational Guidance• Routine Maintenance• Troubleshooting / Adjustments• Specialised Tooling• Serviceable Parts• Spare Part Kits• Machine Updates

Outcomes;• To install safe machine

interaction procedures.• To install competent system

fault finding and troubleshooting.

• To safely perform operational system checks and adjustments.

• To install special tooling competencies (Where applicable).

• To competently interact with all available technical documentation.

Post Training Capabilities; • Safe machine interaction.

• Routine maintenance and adjustments.

• Fault diagnosis troubleshooting

• Systems interrogation

• System repair and testing

• Component R&R

• Campaign / bulletin upgrades


theory exercises.


• End of training questionnaire

• Practical testing.

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(3) Advanced Level Training Courses

Accreditation Validity;• TCT Advanced Level – 2 Years

(24 Months)

or

• O.E.M. Defined








theory exercises.


• End of training questionnaire

• Practical testing.

• Any OEM / Supplier Defined Testing

Post Training Capabilities;• Safe interaction and

interrogation with machine and key components.

• Advanced key components fault diagnosis and troubleshooting.

• Key component removal, repair and installation (Where applicable).

• Advanced warrantable repairs(Where applicable).

Outcomes;• To install safe machine

interaction procedures.• To provide clear procedures to

competent key component removal and installation

• To provide clear competent procedures on key component strip down, repair and re-build (where applicable).

• To install advance knowledge of key component fault finding and trouble shooting procedures (Where applicable)

• To provide clear guidance on Terex / Component OEM repair agreements

Pre-Requisites;• TCT Maintenance Level• Any OEM Defined Pre-requisite• Delivery Language Confirmed

Target Audience;• Master Technicians

• Workshop Personnel

• Field Service Personnel

• Product / Customer Support Personnel

General Content;• Health & Safety Working Practices

• Machine Updates / Refresher

• Major Component Overhauls

• Affiliated (Licensed OEM Training Programs)

• OEM Agreed Training Offerings

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Training Delivery Locations

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Training Delivery Locations / ContactsTraining Specialist Contacts;Front Dumpers, Backhoe Loaders, Rollers (Compaction)Clive OldhamTel; +44 (0)247 633 9541Email; [email protected]

Wheeled Excavators, Tracked Excavators, Wheeled Loaders, Compact Tracked LoadersChristian ProbstTel; +49 (0)9861 972 465Email; [email protected]

Rigid Dump Trucks, Articulated Dump Trucks, Motor Graders, Drew WatsonTel; +44 (0)1698 503136Email; [email protected]

Material HandlersKai DietzeTel; +49 (0)7253 84 413Email; [email protected]

Training Locations;Instructor lead training is delivered at one of our three product specialist training centres. These training centres are fully equipped to provide first hand practical machine skills backed by the essential underpinning knowledge delivered through our auditoriums and workshop facilities.

Rigid Dump Trucks, Articulated Dump Trucks, Motor Graders, Front Dumpers, Backhoe Loaders, Rollers (Compaction)Newhouse Industrial EstateMotherwell, ML1 5RY, United Kingdom

Wheeled Excavators, Tracked Excavators, Wheeled Loaders, Compact Tracked LoadersErlbacher Str. 115D- 91541 Rothenburg/Tbr, Germany

Material HandlersIndustriestr. 3D-76669 Bad Schönborn, Germany

Training can be delivered at your location, however, all necessary logistics and equipment must be made available prior to commencement. Please contact the relevant training specialist for further details.

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Training Centre Locations

Bad Schönborn, Germany Classroom

Rothenburg, Germany Workshop

Motherwell UK WorkshopBad Schönborn, Germany Workshop

Motherwell UK Classroom

Rothenburg, Germany Workshop

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Available Training Courses

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Available Training CoursesProduct Type Basic Maintenance Advanced

(x) Duration - Days

Crawler / Wheeled Excavator, Wheeled Loader (TC / TW / TL) (4)Crawler Excavator (TC) (2)Wheeled Excavator (TW) (2)Wheeled Loader (TL) (2)Rigid Dump Truck (TR) (1) (4)Articulated Dump Truck (TA) – TA250 / TA300 (1) (4)Articulated Dump Truck (TA) – TA400 (1) (4)Rigid Dump Truck (TR) – TR100 Specific (4)Motor Grader (TG) (4)Allison 4000 Series Transmission (3)Site Dumper (TA2 / 5 / 7 / 10) (1) (1)Hydrostatic Site Dumper (TA2 / 3) (1) (1)Backhoe Loader (1.5) (2)Compaction Rollers (Tandem / Pedestrian) (1) (1)Fuchs Material Handlers – Product Range (2) (2)Fuchs Material Handler – Diagnostics (3)Fuchs Material Handler – Electrical (4)Fuchs Material Handler – Engine (2)Fuchs Material Handler – Hydraulics (2)Fuchs Material Handler – Harbour (2)Fuchs Material Handler – Recycling (2)Fuchs Material Handler – Scrap (2)Fuchs Material Handler – Wood (2)Fuchs Material Handler – MHL350E (2)

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Understanding Your Training Needs

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Understanding Your Training Needs

Terex can work with you to ensure that you receive the correct training for the correct after sales support personnel.

By understanding your after sales network, the machine types and populations that you currently look after, Terex can make recommendations as to what type and level of training is required by your personnel.

We can also define and implement tailored training schedules that maximises resource availability as far as practically possible.

The effectiveness of providing the correct training to the correct people will improve motivation, build confidence in personal decisions and actions, and assures safe working practices and procedures.

Please contact your Terex regional after sales representative or relevant training specialist for further details.

Machine Types

Prod

uct P

opul

atio

n

Mapped against required skills & personnel

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Application / Joining Instructions

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Application / Joining InstructionsApplication / Joining Instructions;All scheduled training course are available to view on the TerexConstruction Portal;

http://constructionsupport.terex.comYou will be able to review available scheduled training courses,language of delivery, location and available remaining seats.

You can also make requests for training course if none of the current scheduled training courses meet your immediate needs.

Alternatively, please contact the relevant training specialist for further assistance.

In-Country Logistical Assistance;Travel and hotel arrangements are the responsibility of the customer. However, Terex Construction will be happy to assist with in-country logistical assistance e.g. airport transfer transport, hotel reservations etc. Please indicate if you require this type of assistance on your application or contact the relevant training specialist for further assistance.

Customers will be responsible for all their accommodation costs when attending a Terex training course.

Pre-requisite Equipment;Please ensure that you are equipped with the mandatory pre-requisite equipment that is necessary for you to complete the required training. Some training courses mandate that you should be equipped with asuitable laptop with a specification that will enable you to interact with the machine systems. Please contact the relevant training specialist for full details.

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General Information

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General InformationSafety; The safety of Team Members, Visitors and Contractors is the number one priority of Terex Construction and your co-operation is required to ensure we uphold these safety standards and that you have a safe and incident free visit to a Terex training facility. All Terex training facilities are fully equipped to provide you with first hand exposure to products and their major components. You will be required to participate in machine interaction and workshop activities as part of your training and evaluation. Therefore we advise that all participants must bring suitable safety footwear with them. All other personal protection equipment (PPE) will be supplied by Terex Construction e.g. eye protection, ear protection against noise, head protection when working below machines and coveralls / overalls..

Cancellations; Any person scheduled to attend a Terex Training Centre or a Training Partner facility for training must agree to the training booking terms and conditions. Terex requests notification of any nonattendance to be communicated to them no later than 10(ten) days prior to the start of the training course. Failure to issue notification of any non-attendance will result in the training charge (if applicable) being invoiced, in full, to their company. Any non-appearance with no notification will result in the training charge (if applicable), the ground transport costs and 1 (one) night’s hotel room rate being charged to their company, if reserved via Terex. The hotel room rate will be the full rate and not at any Terex discounted rates.

Terex understands that unforeseen circumstances can still arise after the 10 (ten) day deadline and these will be considered on a case by case basis e.g. illness or compassionate reasons. In all cases Terex must be immediately informed of any actual or potential non-attendance.

Terex will accept a request to revise the attendees name on a training course, without changing the number of attendees, no later than 7 (seven) days prior to the beginning of the start of the training.

Terex offer ground transport and hotel reservation assistance upon request. Where ground transport and hotel reservations have beenrequested, the stakeholder shall provide Terex with their defined arrival and departure schedule no later than 7 (seven) days prior to the start date of the training. Terex reserves the right to cancel any logistical assistance if the required information is not received within this time limit.

All the above notifications must be communicated via the Regional Terex After Sales Representative and the Terex Training Specialist.

!! Delegates may be excluded from workshop & machine activities if they fail to

bring suitable safety footwear. This will restrict the ability of the Terex trainer to

evaluate and qualify an individual !!

Special Requirements; Terex Construction is a global organisation and it is important that we provide services that are specific to our customers specific regional and cultural needs. Please discuss all language, cultural support and dietary needs in advance of any training application with the relevant training specialist.

Timing and Fees; Training courses generally begin at 09.00 and conclude at 16.00 on each training day. However, timings can be tailored for group requests. Some Terex training course are chargeable and payment is required prior to training commencement. Please contact the relevant training specialist or http://constructionsupport.terex.com for full details on both subjects.

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Terex Customer Training (T.C.T.)

We look forward to welcoming you to a We look forward to welcoming you to a Terex Customer Training course, very soon.Terex Customer Training course, very soon.

Terex Customer Training - Terex Construction Portal | Terex

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