CAMS GA Customer-portal by Yang
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Transcript of CAMS GA Customer-portal by Yang
Copernicus
Atmosphere
Monitoring
Service
CAMS General Assembly, Athens, 14-16 June 2016
Xiaobo Yang (ECMWF)
How to get support for using
CAMS products?
2
Contents
• Background
• Customer portal
• Knowledge base (KB)
• Customer portal and KB integration
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Background
• Copernicus User Support Team at ECMWF
• Provide level-1 support to both CAMS and C3S
products and services
• Coordinate level-2/3 support with ECMWF staff and
contractors/sub-contractors
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Knowledge base (KB)
• Why KB? To provide level-0 support
• Atlassian Confluence
• Atlassian: create, organize and discuss work with
your team
• Our case: share knowledge with users
• Knowledge can be created from traditional FAQs and
documentation
• Knowledge can also be created from issues raised by users
• Contractors/sub-contractors please contribute!
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Thank you!
• Customer portal: http://copernicus-support.ecmwf.int
• Knowledge base: http://copernicus-
support.ecmwf.int/knowledgebase
• Email: [email protected]
• CAMS website: http://atmosphere.copernicus.eu