John Dyer Business & Technology Strategist TERENA dyer@terena 24 April 2014 TF-MSP Meeting
Terena conference 2003 Bridging the Gap with the End Users in Wales Enid O’Shea JISC Regional...
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Transcript of Terena conference 2003 Bridging the Gap with the End Users in Wales Enid O’Shea JISC Regional...
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Terena conference 2003
Bridging the Gap with the End Users in Wales
Enid O’SheaJISC Regional Support Centre (RSC) for Wales
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Terena conference 2003
Supporting the End User
• Setting the scene
• The RSC model
• Role of RSC Wales
• Networks in Wales
• Future developments
• Questions
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Terena conference 2003
Setting the scene
Where is Wales ?!
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Terena conference 2003
© Wales Tourist Board
Population: 2.9 million
Welsh Speakers: 21%
Size: 320km x 280 km
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Terena conference 2003
Supporting the End User in Wales
National Assembly for Wales objective
“Wales, the Learning Country”
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Terena conference 2003
Supporting the End User in Wales
ELWa“E-Learning Strategy for Wales”
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Terena conference 2003
Initiatives in the FE sector in Wales
• 1996 – FE colleges connected to JANET FENET96 (c.f. 2000 in
England)
• 2000 – RSC set up
• 2000 – Welsh Videoconferencing Network
• 2001 – VLEs funded
• 2002 – ILT “Champion” in every college
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Terena conference 2003
FENET96
© Rob Symberlist
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Terena conference 2003
Technical support
• Technical support includes:-– Network monitoring
– Configuring college JANET router
– DNS server configuration
– Advice on network topology
– Advice on inter-campus connectivity
– Assistance with patches and security
– Systems resilience checks
– Advice on proxying and caching
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Terena conference 2003
The RSC Model
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Terena conference 2003
The RSC model
• Small central team of 5 or 6 people
• Offering support to– Technicians - Networking – Senior Managers– Library/ Learning Resource Centre staff– Curriculum staff
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Terena conference 2003
The RSC network
• Remit is to “support and promote the use of ILT in teaching and learning”
• 13 autonomous RSCs – 9 in England– 2 in Scotland– 1 in N. Ireland– 1 in Wales
• Central Liaison team
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Terena conference 2003
The role of RSC Wales
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Terena conference 2003
RSC Wales + Further Education Colleges
© Rob Symberlist
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Terena conference 2003
RSC Wales’ role
• Helpdesk– 01792 295959– [email protected]
• Information Gateway– Events database– Connect ILT– Resource Index– Resource guides
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Terena conference 2003
RSC Wales’ role
• Site visits• Staff development
– In-house– Buy-in other training– College-based or regional events
• Discussion groups – Email lists– Web boards
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Terena conference 2003
Summary of RSC Wales’ role
• Keep colleges connected– Technically!– Connect-ILT– Birds-of-a-feather groups
• Keep colleges informed
• Facilitating cross-college collaboration
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Terena conference 2003
Networks in Wales
• South Wales MAN
• North Wales MAN
• Lifelong Learning Network Wales
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Terena conference 2003
Lifelong Learning Network for Wales
© Rob Symberlist
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Terena conference 2003
Bangor
Aberystwyth
Swansea
Glamorgan
CardiffBristol
Warrington
NWMAN
SWMAN
LLNWSJ4
Wrexham
Caernarfon,Llangefni,
Conwy
Ruthin,Mold,
Wrexham
Llandrindod Wells
Aberaeron
Carmarthen
Haverfordwest
Merthyr Tydfil,Ebbw Vale,Hengoed,Bridgend,
PorthSwansea,Neath
Barry,Cardiff,
Pontypool,Cwmbran
Newport
Newport
Carmarthen
LLNW Backbone
SJ4
Connections @ 100Mbps
Connections @ 155Mbps
MAN Backbone
MAN Backbone Router
LLNW Backbone Router
SJ4 Backbone Router
LLNW Interconnect & MAN Resiliency
Interconnect @ 100Mbps
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Terena conference 2003
Future developments
• VC studios in – Welsh-medium schools– in Welsh Baccalaureate schools and colleges
• An all-Wales MAN ?
• Local Authority Support Centres?
• Where will the E-Learning Strategy for Wales take us ?
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Terena conference 2003
Contact details
Name: Enid O’Shea
Tel: +44 (0)1792 295164
Email: [email protected]
Web: www.rsc-wales.ac.uk