John Dyer Business & Technology Strategist TERENA dyer@terena 24 April 2014 TF-MSP Meeting
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www.terena.org John Dyer Business & Technology Strategist TERENA [email protected] 24 April 2014 TF-MSP Meeting TERENA Community Satisfaction Surveys
description
John Dyer Business & Technology Strategist TERENA [email protected] 24 April 2014 TF-MSP Meeting. TERENA Community Satisfaction Surveys. John Dyer Business & Technology Strategist TERENA [email protected] 24 April 2014 TF-MSP Meeting. TERENA Community Satisfaction Surveys. Customer. - PowerPoint PPT Presentation
Transcript of John Dyer Business & Technology Strategist TERENA dyer@terena 24 April 2014 TF-MSP Meeting
www.terena.org
John DyerBusiness & Technology [email protected]
24 April 2014
TF-MSP Meeting
TERENACommunity Satisfaction Surveys
www.terena.org
John DyerBusiness & Technology [email protected]
24 April 2014
TF-MSP Meeting
TERENACommunity Satisfaction Surveys
Customer
www.terena.org
First Survey
› Baseline› 3370 invites – across all sectors› Nearly 20% response rate
www.terena.org
An input to TERENA Strategy
www.terena.org
Second Survey
› GA members only
www.terena.org
Third Survey
› GA members only
www.terena.org
2014 Survey
› TEC recommended an independent survey› Polled TF-MSP for experiences / recommendations› Invited 4 companies› 3 responses
› Survey being prepared› Good contact and understanding of what is
required› Intend to add value to previous surveys› Will deliver their report at October 2014 GA
meeting
