Tender of Housing Related Support Services for Socially Excluded
Transcript of Tender of Housing Related Support Services for Socially Excluded
People Group
This presentation is intended as a broad indication of our
current intentions and is subject to final approval within the
People Group prior to tenders being issued.
People Group
Services to be tendered
Services to support:
Single Homeless
People with non specialist needs (Generic)
Adult Offenders
People Group
Tender will not include
Services to support:
Young people at risk
Young people leaving care
Young parents
Young offenders aged 16 and 17
Gypsy and Traveller community
People Group
Purpose of Event
To inform providers of the tender
To ensure that potential bidders have a clear
understanding of our vision for HRS
To answer questions
To inform on tender timetable
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What is Housing Related
Support? (1) HRS services provide support for people over the age of
16.
The aims of services are to:
Prevent problems that can cause homelessness,
hospitalisation or institutional care.
Support people to live as independently as possible.
Deliver high quality, planned and cost effective support
services.
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What is Housing Related
Support? (2)
HRS Services support people to stay in their own home or
work towards living in their own home.
HRS can include:
Help to learn skills – e.g budgeting, cooking,
understanding and maintaining a tenancy,
housekeeping skills, safety within the home
Support to get benefits and services – e.g. register
with a local doctor, help to get the right benefits, help
to find other useful organisations
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What is Housing Related
Support? (3)
Support to find training or employment
Support to prevent people becoming cut off from their
community - e.g. people who are at risk of being
homeless or at risk of offending
Prompting to take medication
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Challenges and Opportunities
Anticipated rise in need levels and number of people
requiring support
Services need to be re-aligned
Savings required
Services need to work harder
Nature of HRS no longer restricted
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Background
Cabinet authorised tender in April 2013
Strategic reviews conducted between 2009 and 2011
Needs analysis completed in February 2013.
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Needs Analysis
Needs Analysis findings:
Demand exceeds current supply.
Division of funding between client groups needs
changing.
Resources need to be redistributed around the county
More robust approach needed to improve opportunities
in relation to education, training and employment.
The period of time over which clients currently receive
support varies widely.
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Service Design (1)
New services will:
Have an increased focus on early intervention and
prevention - Remit of floating support widened to include
outreach work
Deliver core outcomes (e.g. maximising income,
managing debt, tenancy management, independent
living skills, financial capability etc.).
Deliver improved outcomes on education, training and
employment
Deliver services to those most in need of HRS
Represent best value for money.
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Service Design (2)
Provide more opportunities for ‘hard to reach’ individuals
to receive support.
Maximise the number of people supported through
innovation and quicker throughput .
Deliver effective multi agency working
Ensure clear pathways to join up with, e.g. mental health
and substance misuse services.
Be needs led with support tailored to individual needs
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Performance Measurement
Performance measures to include:
Measurement of outcomes including Education, Training
and Employment
Testing of independence after exit from an HRS service.
Quality Assessment Framework involving self-
assessment by the service provider. This will be backed
up by contract monitoring visits looking at specific
aspects of service provision
Quality monitoring through a peer review network with
customers reviewing services for quality.
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Services for Homeless
People(1) Services will be:
Available to customers from anywhere in Warwickshire
Operate as network of connected services with a single
referral, risk and assessment process.
Service providers will be expected to work with all other
homeless services as a network to maximise usage of
service
Have clear move-on protocols and resettlement
arrangements and robust reconnection arrangements.
Have developed links to the private rented sector.
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Services for Homeless
People(2)
Direct access hostel provision
intensive support to ensure ready to move on within3 months.
Accommodation based
Maximum 12 months stay
engaging the customer with meaningful daytime activity
preparing the customer for independent living
Floating / Outreach Support
Maximum 12 months support
Support customers irrespective of accommodation status
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People with Non Specialist Needs
(Generic) (1) Service(s) will:
Support family households as well as single people.
Be flexible in terms of how they provide support by using a range of
intervention tools at a range of locations to suit the customer.
Ensure customers successfully ‘float off’ the service within 6 months
Tier 1
For individuals/households in crisis and at immediate risk of
homelessness (within 28 days of eviction).
Short but intensive intervention for up to 6 weeks.
Service provider to have good links with local partners, e.g. Local
Housing Authorities, Citizens Advice Bureaux etc.
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People with Non Specialist
Needs (Generic) (2) Tier 2
For those individuals / households who need longer term
intervention to resolve multiple issues.
Maximum support period of 6 months.
Tier 3
For those individuals/households who need very short term
intervention
Providing information, advice and guidance to prevent any
increased threat of homelessness.
Maximum of 3 hours of support
Signposting to other services
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Adult Offenders(1)
Services will:
Operate as a network of connected services with a single referral,
risk and assessment process
Have clear move-on protocols and resettlement
Have developed links to the private rented sector
Establish a peer reviewing programme to monitoring quality and
performance that is undertaken and led by customers
Support customers irrespective of accommodation status, and work
with partners to prevent homelessness
Accommodation and floating support for a maximum of 12 months
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Adult Offenders (2)
Duties to include:
improving the customer’s employability,
engaging the customer with a wide range of other services as
required,
engaging the customer with meaningful daytime activity
preparing the customer for independent living
Service providers will be expected to work with all other services for
adult offenders as a network to maximise usage of service.
The floating support service will be for maximum of 12 months and
linked directly to accommodation based service provision.
People Group
Proposed timetable
Issue tender - mid June
Tender return - early August
Notify bidders of intention to award - early October
Confirm award - mid October
New services commence - early January 2014
Contracts for 3 years with option to extend for 1 or 2 years at County
Council’s discretion