Telephone Handling
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Transcript of Telephone Handling
![Page 1: Telephone Handling](https://reader038.fdocuments.in/reader038/viewer/2022102400/549a1cf9b47959cd4e8b466c/html5/thumbnails/1.jpg)
Telephone HandlingDesign & Prepared By : Dipesh
Prajapati
![Page 2: Telephone Handling](https://reader038.fdocuments.in/reader038/viewer/2022102400/549a1cf9b47959cd4e8b466c/html5/thumbnails/2.jpg)
All calls must be picked up within three rings.
![Page 3: Telephone Handling](https://reader038.fdocuments.in/reader038/viewer/2022102400/549a1cf9b47959cd4e8b466c/html5/thumbnails/3.jpg)
When Opening an incoming call :
Good morning / Afternoon / Evening , department, this is name ……
“How may I assist you?”
![Page 4: Telephone Handling](https://reader038.fdocuments.in/reader038/viewer/2022102400/549a1cf9b47959cd4e8b466c/html5/thumbnails/4.jpg)
Opening an outgoing call
Good morning / Afternoon / Evening , this is name calling form Company name, city …….
“This call is just to inform you that” Or “To inform you that “ Or “ You had a query in regard with …..”
![Page 5: Telephone Handling](https://reader038.fdocuments.in/reader038/viewer/2022102400/549a1cf9b47959cd4e8b466c/html5/thumbnails/5.jpg)
Screening a Call ……..
Sir / Mam, “ Who shall I say is calling ? “
Or
“ May I know who is on the other side / line please? “
![Page 6: Telephone Handling](https://reader038.fdocuments.in/reader038/viewer/2022102400/549a1cf9b47959cd4e8b466c/html5/thumbnails/6.jpg)
Transferring a call ……
Mr. / Miss name, “ kindly be on line while I transfer your call to Mr. / miss name / department. “
![Page 7: Telephone Handling](https://reader038.fdocuments.in/reader038/viewer/2022102400/549a1cf9b47959cd4e8b466c/html5/thumbnails/7.jpg)
Placing a call on hold ………
Sir / Mam, “ kindly be on line while I check …………”
![Page 8: Telephone Handling](https://reader038.fdocuments.in/reader038/viewer/2022102400/549a1cf9b47959cd4e8b466c/html5/thumbnails/8.jpg)
Incase someone Or the extension is busy ………
Sir / Mam …. Mr. name / extension is busy , would you like to be on line
Or
“Would you like to leave a message”
![Page 9: Telephone Handling](https://reader038.fdocuments.in/reader038/viewer/2022102400/549a1cf9b47959cd4e8b466c/html5/thumbnails/9.jpg)
Incase some one wishes to hold on ………
Come back after 30 seconds and say
“ Thank you for being on line , Mr. / Miss name / extension is still busy,” “would you like to leave a message “
Or
“ Would you still like to be on line / Hold on “
![Page 10: Telephone Handling](https://reader038.fdocuments.in/reader038/viewer/2022102400/549a1cf9b47959cd4e8b466c/html5/thumbnails/10.jpg)
Thanking a message …….
Sir / Mam. Mr. / Miss name is not on his / her seat , “can I be of any assistance “
Or
“ Can I take a message “
Or
“ Would you like to leave a message”
![Page 11: Telephone Handling](https://reader038.fdocuments.in/reader038/viewer/2022102400/549a1cf9b47959cd4e8b466c/html5/thumbnails/11.jpg)
Design & Prepared by : Dipesh Prajapati E mail Id : [email protected]
Declaration : I Share the best information for my side. Thank you for Microsoft , Google and all supporters , I support to Copyright © & cyber rule. not hurt any person By mistake hurt to any person and not follow to Copyright © & cyber rules. kindly inform to me. If any Query and valuable Suggestions / Feedback please mail also as per your information I remove the contain ASAP.