August 2015 - ATNS · IMCC Parking Control Room Fire & Rescue Telephone MCC Telephone Telephone Fax...

23
August 2015 Evolution of the Airport Management Centres Shaheed Regal

Transcript of August 2015 - ATNS · IMCC Parking Control Room Fire & Rescue Telephone MCC Telephone Telephone Fax...

Page 1: August 2015 - ATNS · IMCC Parking Control Room Fire & Rescue Telephone MCC Telephone Telephone Fax Radio E- mail Telephone Radio Telephone Radio Telephone Radio Radio Telephone Fax

August 2015

Evolution of the Airport Management Centres

Shaheed Regal

Page 2: August 2015 - ATNS · IMCC Parking Control Room Fire & Rescue Telephone MCC Telephone Telephone Fax Radio E- mail Telephone Radio Telephone Radio Telephone Radio Radio Telephone Fax

“Once upon a time ”

Page 3: August 2015 - ATNS · IMCC Parking Control Room Fire & Rescue Telephone MCC Telephone Telephone Fax Radio E- mail Telephone Radio Telephone Radio Telephone Radio Radio Telephone Fax

Flow of presentation

Understanding our environment

Identify high leverage task

Theme

Page 4: August 2015 - ATNS · IMCC Parking Control Room Fire & Rescue Telephone MCC Telephone Telephone Fax Radio E- mail Telephone Radio Telephone Radio Telephone Radio Radio Telephone Fax

“Earliest example of Collaboration in Aviation

Aviation law preamble:

The future development of aviation can greatly help to create and preserve friendship and understanding

among the nations and peoples of the world,

and WHEREAS it is desirable to avoid friction and to promote that cooperation between nations and

peoples upon which the peace of the world depends;

THEREFORE, the undersigned governments having agreed on certain principles in order that aviation

may be developed in a safe and orderly manner and

established on the basis of equality of opportunity and operated soundly and economically

Page 5: August 2015 - ATNS · IMCC Parking Control Room Fire & Rescue Telephone MCC Telephone Telephone Fax Radio E- mail Telephone Radio Telephone Radio Telephone Radio Radio Telephone Fax

What has changed since the inception of air travel

“

Rate of change outside ACSA

Rate of change inside ACSA

Spee

d

Time

Page 6: August 2015 - ATNS · IMCC Parking Control Room Fire & Rescue Telephone MCC Telephone Telephone Fax Radio E- mail Telephone Radio Telephone Radio Telephone Radio Radio Telephone Fax

“Pre - *Post AMC Communication Channels”

Ops Centre

Baggage Control Centre

Security Control Room

IMCC

Parking Control Room

Fire & Rescue MCC

Telephone Fax Radio E - mail

Telephone Radio

Telephone Radio

Telephone Radio

Telephone Radio

Telephone Fax Radio E - mail

Telephone Fax Radio E - mail

Telephone Radio

Telephone Radio

Telephone Radio

Telephone Fax Radio E - mail

Telephone Fax Radio E - mail

Telephone Fax Radio E - mail

different viewpoint

Shared situational aware

Enhance info sharing, Visibility to the same information

Ops Centre

Baggage Control Centre

Security Control Room

IMCC

Parking Control Room

Fire & Rescue MCC

•

A common situational Awareness, Common view and focus

•

Transparency of all performance

AMC

Page 7: August 2015 - ATNS · IMCC Parking Control Room Fire & Rescue Telephone MCC Telephone Telephone Fax Radio E- mail Telephone Radio Telephone Radio Telephone Radio Radio Telephone Fax

“To facilitate a world class customer service experience through airport

operational excellence”

1. Punctuality (time):

• A common focus to ensure timely delivery of Passenger, Baggage and

Aircraft (PBA) processes.

2. Process quality:

• A drive towards excellence, with an additional benefit being the

improvement of processes to ensure no duplication in activities.

3. Continuous improvement:

• To ensure a culture of continuous improvement.

4. Leadership

• They help all members recognize what each of them brings to the team

Page 8: August 2015 - ATNS · IMCC Parking Control Room Fire & Rescue Telephone MCC Telephone Telephone Fax Radio E- mail Telephone Radio Telephone Radio Telephone Radio Radio Telephone Fax

“Leadership in the AMC”

• Leaders can nurture a climate for collaboration, and take the time and effort necessary to make people feel safe and valued.

• They emphasize people's strengths while encouraging the sharing of mistakes and lessons learned.

• They set clear expectations for outcomes and clarify individual roles..

• They model openness, vulnerability and honesty. They tell stories of group successes and personal challenges.

• And most of all, they encourage understanding, respect for everyone's objectives, contribution and impact it has on others

Page 9: August 2015 - ATNS · IMCC Parking Control Room Fire & Rescue Telephone MCC Telephone Telephone Fax Radio E- mail Telephone Radio Telephone Radio Telephone Radio Radio Telephone Fax

“AMC Layout at the ACSA Airports

ACSA

Page 10: August 2015 - ATNS · IMCC Parking Control Room Fire & Rescue Telephone MCC Telephone Telephone Fax Radio E- mail Telephone Radio Telephone Radio Telephone Radio Radio Telephone Fax

“AMC Component's

1. Information Preparation.

2. Event Management.

3. Key Performance Indicator (KPI) Monitoring.

4. Delay Management.

5. Continuous Improvement.

6. Governance.

Passenger Aircraft Baggage

Page 11: August 2015 - ATNS · IMCC Parking Control Room Fire & Rescue Telephone MCC Telephone Telephone Fax Radio E- mail Telephone Radio Telephone Radio Telephone Radio Radio Telephone Fax

“AMC Enablers

Manager

Duty Managers

3

Handlers Companies

ACSA

Functional

Departments

Domestic

Airline International

Airlines CAMU

Fuelling

BP

Shell

Government

SAPS

Immigration

City

TMC

Governance forums,

Page 12: August 2015 - ATNS · IMCC Parking Control Room Fire & Rescue Telephone MCC Telephone Telephone Fax Radio E- mail Telephone Radio Telephone Radio Telephone Radio Radio Telephone Fax

Impact of CDM

Page 13: August 2015 - ATNS · IMCC Parking Control Room Fire & Rescue Telephone MCC Telephone Telephone Fax Radio E- mail Telephone Radio Telephone Radio Telephone Radio Radio Telephone Fax
Page 14: August 2015 - ATNS · IMCC Parking Control Room Fire & Rescue Telephone MCC Telephone Telephone Fax Radio E- mail Telephone Radio Telephone Radio Telephone Radio Radio Telephone Fax

72%

74%

76%

78%

80%

82%

84%

86%

88%

90%

0

5000

10000

15000

20000

25000

30000

35000

40000

2006 2007 2008 2009 2010 2011 2012 2013 2014 2015

Axi

s T

itle

New

737/800

aircraft

New SAX

DH40 aircraft

New A320

aircraft

“10 year performance for ACSA Airport and collaborative initiatives

SWC,

AMC

ORTIA

Volcanic

Activity

Madiba

Fuel

shortage

Fuel

Shortage

Protest

action

Slot compliance

Publish

OTP

AMC

CTIA

OTP

DELAY HOURS

Immigration

Regulation

AMC

KSIA

New

CTB

in

ORTIA,

CTIA

New

KSIA,

Page 15: August 2015 - ATNS · IMCC Parking Control Room Fire & Rescue Telephone MCC Telephone Telephone Fax Radio E- mail Telephone Radio Telephone Radio Telephone Radio Radio Telephone Fax

“CDM Impact on Passenger and Baggage performance

0100200300400500600700800900

Jan

-12

Mar

-12

May

-12

Jul-

12

Sep

-12

No

v-1

2

Jan

-13

Mar

-13

May

-13

Jul-

13

Sep

-13

No

v-1

3

Jan

-14

Mar

-14

Mishandle bag trends

3.3

3.4

3.5

3.6

3.7

3.8

3.9

4.0

4.1

4.2

3.2

3.4

3.6

3.8

4.0

4.2

4.4

Passenger Satisfaction Surveys CTIA ORTIA

Page 16: August 2015 - ATNS · IMCC Parking Control Room Fire & Rescue Telephone MCC Telephone Telephone Fax Radio E- mail Telephone Radio Telephone Radio Telephone Radio Radio Telephone Fax
Page 17: August 2015 - ATNS · IMCC Parking Control Room Fire & Rescue Telephone MCC Telephone Telephone Fax Radio E- mail Telephone Radio Telephone Radio Telephone Radio Radio Telephone Fax

“How does SA Airports compete Globally?

ORTIA

Page 18: August 2015 - ATNS · IMCC Parking Control Room Fire & Rescue Telephone MCC Telephone Telephone Fax Radio E- mail Telephone Radio Telephone Radio Telephone Radio Radio Telephone Fax

“Quality of Infrastructure in S.A.

15

24

42

46

52

94

35

99

0 20 40 60 80 100 120

Quality of air transport infrastructure

Available airline seat kms/week…

Quality of roads

Quality of railroad infrastructure

Quality of port infrastructure

Quality of electricity supply

Mobile telephone subscriptions/100…

Fixed telephone lines/100 pop.

Global rating ( 1 best - 150 worst)

Infrastructure category

Page 19: August 2015 - ATNS · IMCC Parking Control Room Fire & Rescue Telephone MCC Telephone Telephone Fax Radio E- mail Telephone Radio Telephone Radio Telephone Radio Radio Telephone Fax

What factors must be considered minimise barriers to

collaboration?

Page 20: August 2015 - ATNS · IMCC Parking Control Room Fire & Rescue Telephone MCC Telephone Telephone Fax Radio E- mail Telephone Radio Telephone Radio Telephone Radio Radio Telephone Fax

Priority for 2013/2014

Page 21: August 2015 - ATNS · IMCC Parking Control Room Fire & Rescue Telephone MCC Telephone Telephone Fax Radio E- mail Telephone Radio Telephone Radio Telephone Radio Radio Telephone Fax

AMC VALUES

Functional barriers within the airport community are

removed.

Stakeholders adopt a shared responsibility for achieving performance targets for punctuality,

process quality and continuous improvement.

Stakeholders must learn to work collaboratively with

blame-free values (and avoid selfish behaviour).

Page 22: August 2015 - ATNS · IMCC Parking Control Room Fire & Rescue Telephone MCC Telephone Telephone Fax Radio E- mail Telephone Radio Telephone Radio Telephone Radio Radio Telephone Fax

What behaviours are needed to ensure that we remain relevant?

Passion

Serve community

Push

Persevere Focus

Work smarter

share ideas

Page 23: August 2015 - ATNS · IMCC Parking Control Room Fire & Rescue Telephone MCC Telephone Telephone Fax Radio E- mail Telephone Radio Telephone Radio Telephone Radio Radio Telephone Fax

Helping each other when the times are tough, and always ensure that you have a good team to support you….


AIR TRAFFIC & NAVIGATION SERVICES SOC … Reports...5 ATNS Sustainability Report 2015 ATNS Sustainability Report 2015 4 Table 1: Key sustainability indicators Key sustainability indicators

AIR TRAFFIC & NAVIGATION SERVICES SOC … Reports...5 ATNS Sustainability Report 2015 ATNS Sustainability Report 2015 4 Table 1: Key sustainability indicators Key sustainability indicators

AUGMENTED TRANSITION NETWORKS (ATNs) FOR DIALOGUE CONTROL: A LONGITUDINAL STUDY

AUGMENTED TRANSITION NETWORKS (ATNs) FOR DIALOGUE CONTROL: A LONGITUDINAL STUDY

MODULE 43 Radio & Telephone Communications. RADIO & TELEPHONE A. Objective 088 1. 088: Explain or demonstrate the parts of the two-way radio. 2. 089:

MODULE 43 Radio & Telephone Communications. RADIO & TELEPHONE A. Objective 088 1. 088: Explain or demonstrate the parts of the two-way radio. 2. 089:

2019/20 2021/22 ATNS CORPORATE PLAN€¦ · Code of Governance for South Africa (King IV), ATNS Company Act (of 1993), Section 52 of the Public Finance Management Act (PFMA) (1 of

2019/20 2021/22 ATNS CORPORATE PLAN€¦ · Code of Governance for South Africa (King IV), ATNS Company Act (of 1993), Section 52 of the Public Finance Management Act (PFMA) (1 of

FIRE ENGINEERING - Brief introduction (ATNS)

FIRE ENGINEERING - Brief introduction (ATNS)

ATNS Strategy 06/07 ATNS Strategy 06/07 Presented to the Parliamentary Portfolio Committee Ms Wrenelle Stander Chief Executive Officer 15 March 2006.

ATNS Strategy 06/07 ATNS Strategy 06/07 Presented to the Parliamentary Portfolio Committee Ms Wrenelle Stander Chief Executive Officer 15 March 2006.

FCC 1978 Third Class License Radio Telephone Permit

FCC 1978 Third Class License Radio Telephone Permit

2019/20 2021/22 ATNS CORPORATE PLANpmg-assets.s3-website-eu-west-1.amazonaws.com/ATNS_Corporate… · ATNS is supported by various policies and/or plans that ensure effective governance

2019/20 2021/22 ATNS CORPORATE PLANpmg-assets.s3-website-eu-west-1.amazonaws.com/ATNS_Corporate… · ATNS is supported by various policies and/or plans that ensure effective governance

DMR Telephone Interface - radioactivity-tlc.com · DMR Telephone Interface An automatic radio to telephone and telephone to ... trbo terminals but it can’t be applied to the Mototrbo

DMR Telephone Interface - radioactivity-tlc.com · DMR Telephone Interface An automatic radio to telephone and telephone to ... trbo terminals but it can’t be applied to the Mototrbo

air Traffic & Navigation Services Integrated Report - ATNS Reports/2016/ATNS... · AIR TRAFFIC & NAVIGATION SERVICES INTEGRATED REPORT 2016. 1TABLE OFCNSOFbLoFutNOLheIn 1 TABLE OF

air Traffic & Navigation Services Integrated Report - ATNS Reports/2016/ATNS... · AIR TRAFFIC & NAVIGATION SERVICES INTEGRATED REPORT 2016. 1TABLE OFCNSOFbLoFutNOLheIn 1 TABLE OF

Introduction. It all started like this First telephone (photophone) – Alexander Bell, 1880 The first car mounted radio telephone – 1921.

Introduction. It all started like this First telephone (photophone) – Alexander Bell, 1880 The first car mounted radio telephone – 1921.

HF Radio Communications 2060 HF Telephone interconnect

HF Radio Communications 2060 HF Telephone interconnect

General packet radio service (GPRS) in Mobile Telephone

General packet radio service (GPRS) in Mobile Telephone

COM200 TELEPHONE MODEM INSTRUCTION MANUAL · Telephone to MD9 or telephone to radio systems can be utilized for communicating with multiple dataloggers through one telephone line.

COM200 TELEPHONE MODEM INSTRUCTION MANUAL · Telephone to MD9 or telephone to radio systems can be utilized for communicating with multiple dataloggers through one telephone line.

spec STARDUST eng HI - Haas International - The Sailing ... 4 COMMUNICATION VHF radio telephone 2 x SHIPMATE 8300 SSB radio telephone SKANTI Satcom NERA Mini M ENTERTAINMENT TV/Video

spec STARDUST eng HI - Haas International - The Sailing ... 4 COMMUNICATION VHF radio telephone 2 x SHIPMATE 8300 SSB radio telephone SKANTI Satcom NERA Mini M ENTERTAINMENT TV/Video

SLE-GSM Radio Reporting & Quickloader 6.1 For Sales and ... · The NOC will remember the CS telephone number, ... The radio will always use the telephone number, account number and

SLE-GSM Radio Reporting & Quickloader 6.1 For Sales and ... · The NOC will remember the CS telephone number, ... The radio will always use the telephone number, account number and

Mobile radio telephone (1).pdf

Mobile radio telephone (1).pdf

ATNS FEATURE

ATNS FEATURE

TACT TA-4800 as TA-7 G00123A TA... · TACT TA-4800 RADIO/TELEPHONE INTERCONNECT INTRODUCTION TACT, the Telephone Access Control Terminal, interconnects a two-way radio system to a

TACT TA-4800 as TA-7 G00123A TA... · TACT TA-4800 RADIO/TELEPHONE INTERCONNECT INTRODUCTION TACT, the Telephone Access Control Terminal, interconnects a two-way radio system to a

HERO UNIT Training Module Radio/Telephone Protocol.

HERO UNIT Training Module Radio/Telephone Protocol.