Technology And The Future Of Management
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Transcript of Technology And The Future Of Management
Technology and the Future of Management
What GenX/Y and Millennial’s Expect out of their work experience
April 12, 2023 Dan Morrill
We are in the beginning of the Information Revolution
Population of the Planet, 6 billion
Number of domains registered on the internet 110 million
Number of Blogs on the internet 120 Million
Number of Facebook Members 60 Million
Number of MySpace Members 120 Million
We haven’t even begun to penetrate this market yet.
April 12, 2023 Dan Morrill
We don’t even know how this revolution is going to end
April 12, 2023 Dan Morrill
The green line is not a good business growth line
Meet your new Competition, they are all under 30 years old
April 12, 2023 Dan Morrill
They get social media
The social media that continues to be the most familiar to the Inc. 500 is social networking with 57% of respondents in 2008 claiming to be “very familiar with it”
(compared to 42% in 2007). Familiarity is related to usage. It is interesting to note, however, that even those forms of social media less familiar to the participants are still used by at least 20% of them. Just over one quarter of the Inc. 500 reported social media was very important to their business
April 12, 2023 Dan Morrill
And we add to that daily, by adding over 1.4 million social and new media connections annually
April 12, 2023 Dan Morrill
This does not even count what is happening outside of English Language blogs
April 12, 2023 Dan Morrill
That 665 blogs added was just for last week…
The management problem continues to compound itself
This amount of information can be a problem to manage for a company
What about meeting laws for privacy, use, fair use, copyright, intellectual property
How are we going to manage all this?
April 12, 2023 Dan Morrill
Systems everywhere
Systems to Manage systems
Business Intelligence systems and ERP/CRM and other systems that do not connect to each other except through excel pivot tables
People inside your company are already talking about your systems outside your company, your employees already know what is broken, have you read their blogs lately?
April 12, 2023 Dan Morrill
Do you know your Internet Reputation?
How do you know when they are talking about your company?
How do you know if your employees blogging from work or from home?
How do you know this is not a disgruntled employee or customer?
How do you know how popular they are?
April 12, 2023 Dan Morrill
Data transfer might even happen and you will not even know it
April 12, 2023 Dan Morrill
Meet Gen Y
April 12, 2023 Dan Morrill
GenY/X and Millennials have different expectations
April 12, 2023 Dan Morrill
GenY/X gets their information differently
April 12, 2023 Dan Morrill
Technorati
GenY/X could care less about internet advertising
April 12, 2023 Dan Morrill
They don’t care about your company, they don’t care about your brand
This is what they want
Add more social networking; add more sociability along all lines of the company.
Make it possible to make a difference, and listen to them, they have ideas, and not all of them are bad.
College is a check mark on the way to where they are going, it is not an ambition nor is it an end goal in its own right, it is something to do, and much like high school is now for them.
April 12, 2023 Dan Morrill
Welcome to your new Technology Management environment
April 12, 2023 Dan Morrill
The good part is that people you want are already at CityU of Seattle
April 12, 2023 Dan Morrill
The people you want are already at CityU
We have a diverse population
With the majority of our students in the GenX, GenY and Millennials that will be entering the work force
These students are already committed, and loyal to themselves, and to issues that they care about
April 12, 2023 Dan Morrill
Where are people engaging?
April 12, 2023 Dan Morrill
People are out shopping – but not how you expect them to
April 12, 2023 Dan Morrill
Who really owns the brand?
April 12, 2023 Dan Morrill
Case example Jet Blue
April 12, 2023 Dan Morrill
Jet Blue monitors their brand and engages the customer every day
April 12, 2023 Dan Morrill
Case example Comcast Cable
April 12, 2023 Dan Morrill
When there is big news, Comcast monitors their brand and how it is used
April 12, 2023 Dan Morrill
What does the future of technology management hold for you?
April 12, 2023 Dan Morrill
Micro Blogging
Corporate Blogs
April 12, 2023 Dan Morrill
Follow the threads
April 12, 2023 Dan Morrill
Follow the Conversations, aggregate them, discuss themInternally, use the internet the same way that others do
Know the numbers around participation
Web 2.0 is not a democracy
Wikipedia, 95% of all edits in Wikipedia are made by >.03% of all Wikipedia users
Only 5% of all people who visit a blog will comment
Only 2% of all people who visit YouTube will make a video
Only 4% of all people who listen to a podcast will make one of their own
Getting people to participate can be hard
April 12, 2023 Dan Morrill
Know the rules around the way that employees are going to work
April 12, 2023 Dan Morrill
Know that you can not control your brand, people will talk about your company
April 12, 2023 Dan Morrill
Negative and positive data are everywhere
April 12, 2023 Dan Morrill
Case Study – Bloggers and Cuil Search Engine
April 12, 2023 Dan Morrill
Bloggers loveCUIL
Bloggers forget about CUIL
The momentum is lost
This is the wrong growth curve for your business too
Management Challenges
Adopting a new management model for your employees
Expectations of employees have changed, yet management and the technology being used has not changed with them
Employees are increasingly connected outside the corporation, meaning corporate communications channels might not be used, in favor of public systems
April 12, 2023 Dan Morrill
Management Challenges
Wrong growth curves for a business – because the business forgot to “grow social” and work with non marketing people outside the company
Management did not pay attention to the new models, so vital information walked out the door when people quit or are laid off
Failed to listen to the good ideas coming from GenX/Y, leading them to leave for something else
April 12, 2023 Dan Morrill
Management Challenges
Not enough technology people to run the new tools, failure to invest in training and education
IT Burn out, pace of change, inability to retool for the new software or business model can also hold the company back
How many people are still running “legacy systems”, then ask yourself why? That is the biggest challenge, asking yourself “why”.
April 12, 2023 Dan Morrill
Questions
You can download this presentation from Slide Share.
http://www.slideshare.net/rmorrill/technology-and-the-future-of-management-presentation
April 12, 2023 Dan Morrill