Tech UpdatesFebruary 2019 Edition

Technology Communications & Readiness

Forward-Looking Statements

Safe harbor statement under the Private Securities Litigation Reform Act of 1995:This presentation may contain forward-looking statements that involve risks, uncertainties, and assumptions. If any such uncertainties materialize or if any of the assumptions proved incorrect, the results of salesforce.com, inc. could differ materially from the results expressed or implied by the forward-looking statements we make. All statements other than statements of historical fact could be deemed forward-looking, including any projections of product or service availability, subscriber growth, earnings, revenues, or other financial items and any statements regarding strategies or plans of management for future operations, statements of belief, any statements concerning new, planned, or upgraded services or technology developments and customer contracts or use of our services.The risks and uncertainties referred to above include – but are not limited to – risks associated with developing and delivering new functionality for our service, new products and services, our new business model, our past operating losses, possible fluctuations in our operating results and rate of growth, interruptions or delays in our Web hosting, breach of our security measures, the outcome of any litigation, risks associated with completed and any possible mergers and acquisitions, the immature market in which we operate, our relatively limited operating history, our ability to expand, retain, and motivate our employees and manage our growth, new releases of our service and successful customer deployment, our limited history reselling non-salesforce.com products, and utilization and selling to larger enterprise customers. Further information on potential factors that could affect the financial results of salesforce.com, inc. is included in our annual report on Form 10-K for the most recent fiscal year and in our quarterly report on Form 10-Q for the most recent fiscal quarter. These documents and others containing important disclosures are available on the SEC Filings section of the Investor Information section of our Web site.Any unreleased services or features referenced in this or other presentations, press releases or public statements are not currently available and may not be delivered on time or at all. Customers who purchase our services should make the purchase decisions based upon features that are currently available. Salesforce.com, inc. assumes no obligation and does not intend to update these forward-looking statements.

February 2019 Topics

Product Innovation● Spring ‘19 is here!● Salesforce for iOS and Android v18.0● Field History Data Retention Now Enforced

Security Enhancements● TLS 1.0 for Marketing Cloud

Infrastructure Improvements● Instance Refreshes: NA8, NA55, NA34, NA29,

NA38, NA48● Best Practices for Infrastructure Maintenances● Upcoming Instance Refreshes● Instance Refresh Events & Resources● MC Infrastructure Upgrade continues in 2019

System Maintenances● Site Switches● *NEW* Continuous Site Switching● Plan around your Preferred Maintenance Windows● Trust Notifications

Feature Retirements● Classic Dashboards Retiring July 1, 2019● Legacy Report and Dashboards Tab will be retired

Summer ‘19● Process Visualizer will be retired with Summer ‘19● Swing Flow UI will be retired Summer ’19● Support for Internet Explorer versions 9 and 10 will

be retired on April 5, 2019● The original Territory Management module will be

retired Summer ‘20● Customizable Forecasting will be retired in Summer

’20● Social Studio: Google retiring Google+

At-a-glance

Product Innovation

Spring ‘19 is here

Key resources to get up to speed on all the new features

Release Readiness Live recordings now availableYou’ll find recordings of all our live sessions as well as bonus sessions for Email Apps, Health Cloud, Financial Services Cloud, Success Cloud, CPQ & Billing and Commerce Cloud on our playlist.

Tell us what you think and help us plan for Summer ‘19Fill out our quick survey by February 14th and be in with a chance to win one of 25 Spring ‘19 hoodies.

Maintain your certs Winter ‘19 maintenance exams for the Salesforce Certified Administrator, Platform App Builder and Platform Developer I credentials are due by April 19, 2019. Spring ‘19 exams will be available on April 22, 2019.

Summer ‘19 is just around the corner!Keep up with everything release-related on the Trailblazer Community sfdc.co/JoinReleaseGroup. Key dates for Summer ‘19 will be available towards the end of March.

What’s new in Salesforce v18.0 for iOS?● Switch devices much? Your active page will transfer seamlessly with

Handoff● Use Siri Shortcuts to navigate directly to a page in the Salesforce app● Got list views? See them all from your mobile device starting today● Manage team access directly from your Accounts and Opportunities● Now you have more control of Chatter (edit, mute, and control who can

view)

What’s new in Salesforce v18.0 for Android? ● Manage user access directly from your Accounts and Opportunities● Now you have more control of Chatter from the Salesforce app.● Make edits and update your posts ● Change who can view or access your Chatter posts● Mute Chatter posts and stop email updates that are not relevant to you

Salesforce for iOS and Android v.18.0 Availability

Salesforce for iOS and Android v18.0 will be available in the App Store and Google Play Store during the week of February 11, 2019.

At-a-glance

What’s changing?● Starting with the Spring ‘19 release, Salesforce will

enforce the 18-month retention policy and begin the process of removing field history data beyond 24 months. If you have data beyond 24 months that you would like to retain, please take action well before the Spring ‘19 release.

What action do I need to take? ● There are two options if you’d like to retain your older

field history data:○ Option 1: Purchase Field Audit Trail (FAT).○ Option 2: Download the data via Data Loader and

add it to a custom big object.

Field History Data Retention Now Enforced

Review the Winter ‘19 release notes for more on this change. Read more on downloading your data using the Data Loader here.

At-a-glance

Security Enhancements

What’s happening?● The final phase of the Marketing Cloud TLS 1.0

disablement is here! This month, Salesforce will begin disabling TLS 1.0 for the inbound API (REST and SOAP), SMTP (inbound and outbound email), and other Outbound connections (http callouts, outbound email).

Where can I get more information?

● Read the Marketing Cloud Disabling TLS article for more information.

TLS 1.0 Disablement for Marketing Cloud At-a-glance

Check out the Marketing Cloud TLS Checklist to ensure you’ve taken the necessary steps to disable TLS 1.0.

Infrastructure Improvements

To prepare for your organization’s continued growth and to keep system performance at expected levels, we occasionally perform an instance refresh that upgrades the infrastructure supporting your instance in our data centers.

Which instances are being refreshed and when?● NA8 & NA55: March 17, 2019, 02:00 – 06:00 UTC● NA34: March 17, 2019, 07:00 – 11:00 UTC● NA29, NA38 & NA48: April 7, 2019, 02:00 – 06:00 UTC

Following this type of maintenance, you will be on new infrastructure and your instance name will change.

Read on to learn more about the new instance names, and about how to prepare for your instance refresh.

Upcoming

Instance Refreshes

● March 17, 2019○ NA8 → NA104 or NA105○ NA34 → NA129 or NA130○ NA55 → NA102 or NA103

● April 7, 2019○ NA29 → NA97 or NA101○ NA38 → NA98 or NA100○ NA48 → NA131 or NA132

REMINDER: your new instance will have the same release schedule and standard system maintenance windows as your current instance. And if you’re subscribed to Trust Notifications for your current instance, you will automatically be subscribed to both new instances. After the instance refresh, you may then unsubscribe from the instance not applicable to you.

Check your email communication to confirm your new instance name. After learning what your new instance name is, please continue to follow best practices and avoid hard-coded references.

Instance NamesCurrent Instance & Destination Instance

My Domain Documentation

Updating Hard-coded References

What are the Salesforce IP

Addresses & Domains to Whitelist?

Preferred Salesforce

Maintenance Schedule

Best Practices for Salesforce Core Infrastructure Maintenances

Enable My Domain

Replace Hard-coded References

Plan around System

Maintenance Windows

Whitelist Salesforce

IPs

*Last updated on December 4, 2018* Details on slide: Salesforce IP Addresses & Ranges

For more information, we encourage you to review the following resources:

● Watch the recording of the webinar, How to Prepare for Your Instance Refresh

● Take the Instance Refresh Readiness Assessment

● Read over the Instance Refresh Maintenance article and attached checklists

● Collaborate with others on the Trailblazer Community with the topic #MyRefresh on the Official: Salesforce Infrastructure group.

Additional Resources

Instance Refresh Events & Resources

Phase 3 of the multi-phase Marketing Cloud Infrastructure Initiative continues.

This upgrade is vital to improving performance and access to the advanced capabilities of the Salesforce Marketing Cloud. As a reminder, here’s what you can expect as we move toward completion:● Upgraded infrastructure supporting Marketing Cloud solutions● New software and hardware ● Improved reliability ● Increased capacity for growth using Marketing Cloud

We intend to notify all customers of their maintenance window at least 14 days in advance.

At-a-glance

Marketing Cloud Infrastructure Upgrade

Official: Salesforce Infrastructure Got questions? Join the Conversation!

Join the conversation with fellow Salesforce admins, IT sponsors and architects!

Major topics include: Instance or data center wide changes, IP range changes, Certificate changes, TLS Disablement

Links to resources like:Infrastructure Dreamforce Sessions, Infrastructure Overview & Best Practices

System MaintenancesREMINDER: Planning your major Salesforce-dependent initiatives around system maintenance windows is a Salesforce best practice.

Important ActionsA. Subscribe to Trust Notifications to know when site switches happen.B. Follow Salesforce infrastructure best practices by not restricting access to

Salesforce IP ranges, removing hard-coded references, and by setting your DNS timeout value to five minutes (default setting).

C. Salesforce orgs with Live Agent should avoid hard-coded references as this can impact Live Agent availability post-site switch. However, if hard-coded references to API endpoint URLs to Live Agent are necessary, make sure these are update after any site switch.

D. If you need to view your email logs after a site switch, request for your email logs prior to the maintenance window.

At-a-glance

Each Salesforce instance is built and maintained in two geographically separate locations. An instance is actively served from one location (the active site) with transactions replicating in near real-time to the other completely redundant location (the ready site). During a site switch, we switch the active and ready sites. To see when your next site switch is, look at your instance’s maintenance schedule on Trust.

For more info review the article, Site Switching Overview

Site Switches

Active!

Ready!Active Instance

ApplicationServers

ProductionDB

Cluster

StandbyDB

Cluster

Data Guard Replication

Ready Instance

ApplicationServers

ProductionDB Cluster

StandbyDB Cluster

Data Guard Replication

EncryptedAsync

Replication

At-a-glance

Continuous Site Switching entails switching each Salesforce instance to its ready site approximately once every six months for maintenance, compliance, and continual improvement of disaster recovery capabilities.

For more information, review the Continuous Site Switching article.

NOTE: We recommend subscribing to Trust notifications for the most up-to-date information regarding Site Switches. See the Trust Notifications slide for more information.

Continuous Site Switching

Active!

Ready!

2019 Schedule through to July 2019

Subscribe to Trust notifications for the most up-to-date information about your site

switch.

Date & Instances:

March 2, 2019 | NA21, NA32, NA37, NA54, NA67March 3, 2019 | NA46, NA72, NA76, NA88April 20, 2019 | EU7, EU8, EU12, NA53April 21, 2019 | NA47, NA51, NA63, NA69June 15, 2019 | EU14, EU15, EU16, EU17, EU18, NA65, NA66, NA70June 16, 2019 | NA90, NA94, NA95, NA99July 6, 2019 | AP8, AP9, AP14, AP15, EU13, NA61, NA64, NA79July 7, 2019 | NA49, NA57, NA59, NA87

This schedule is subject to change. Subscribe to Trust notifications for the most up-to-date information.

Salesforce IP Addresses & Ranges

If your company restricts web access to specific IP ranges, please take note of the following updates to the article, What are the Salesforce IP Addresses & Domains to whitelist?

Added the following new Email IPsEmail Security Filters: 13.110.6.192/28 13.110.6.192 - 13.110.6.206, 13.110.14.192/28: 13.110.14.192 - 13.110.14.206Trialforce IPs: 13.110.6.207, 13.110.14.207Chatter & Communities mail: 13.110.6.195, 13.110.6.196, 13.110.14.195, 13.110.14.196System mail: 13.110.6.192, 13.110.14.192Email Relay: 13.110.6.193, 13.110.14.193

Removed from Email Security Filters- 204.14.232.64/28 204.14.232.64 - 204.14.232.78- 204.14.234.64/28 204.14.234.64 - 204.14.234.78

A group of IP ranges and addresses were also updated for consistency, and to not include Trialforce IPs. To see the full detailed list of updates, see the Revision History Table in the article.

Recent Updates

The article was last updated on December 4, 2018

Salesforce System Maintenance Schedule Plan your maintenance around the Salesforce Maintenance windows

System Maintenance Description Typical Activities Comments

Sustaining the Infrastructure supporting Salesforce Services

Security, Availability and Performance changes

Confirmed maintenances posted on Trust.com Maintenance CalendarScheduled for the first and third weekends (Saturday or Sunday) of every month.

Instance Pacific Time UTC During Standard Time

UTC During Daylight Savings Time

NA34, NA40, NA42, NA46, NA47, NA49, NA50, NA51, NA52, NA56, NA57, NA58, NA59, NA63, NA69, NA72, NA74, NA75, NA76, NA77, NA78, NA80, NA86, NA87, NA88, NA90, NA92,

NA93, NA94, NA95, NA96, NA99**, NA129, NA130

Sunday, 12:00 a.m. – 4:00 a.m. Sunday, 08:00 – 12:00 Sunday, 07:00 – 11:00

Other NAx Saturday, 7:00 p.m. – 11:00 p.m. Sunday, 03:00 – 07:00 Sunday, 02:00 – 06:00

EU14, EU15, EU17, EU18, EU19, UM3, UM4, CS80, CS81, CS82, CS83, CS84, CS85, CS86, CS87, CS88, CS89, CS100,

CS101, CS102, CS105, CS106, CS107, CS108, CS109, CS110Saturday, 2:00 p.m. – 6:00 p.m. 22:00 Saturday – 02:00 Sunday

21:00 Saturday – 01:00 Sunday

Other EUx Saturday, 7:00 p.m.– 11:00 p.m. Sunday, 03:00 – 07:00 Sunday, 02:00 – 06:00

AP4, AP5, AP6, AP7, AP8, AP9, AP14, AP15, CS5, CS6, CS31, CS57, CS58, CS72, CS73, CS74, CS75, CS76, CS115, CS116,

CS137

Saturday, 7:00 a.m. – 11:00 a.m. PST

Saturday, 8:00 a.m. – 12:00 p.m. PDTSaturday, 15:00 – 19:00 Saturday, 15:00 – 19:00

AP0, AP3Saturday, 8:00 a.m. – 12:00 p.m. PST

Saturday, 9:00 a.m. – 1:00 p.m. PDTSaturday, 16:00 – 20:00 Saturday, 16:00 – 20:00

Other CSx Saturday, 7:00 p.m. – 11:00 p.m. Sunday, 03:00 – 07:00 Sunday, 02:00 – 06:00

★ Preferred Salesforce Maintenance article

★ How is my Org Impacted during Maintenance? article

★ Salesforce Trust Site - Opt-in for Notifications!

Key ResourcesTip: Bookmark these!

What are Trust Notifications? Trust Notifications are near real-time email notifications regarding incidents and maintenances posted to our Trust site, https://status.salesforce.com, that are available to all customers and allow you to control your own subscription settings.

Examples of maintenances that we’ll send Trust Notifications for include: ● Site Switches● Instance Refreshes● Release Maintenances● Emergency Maintenances● Incidents

Review the Trust Notification User Guide to learn more about Trust Notifications.

Trust Notifications Trust Notifications - Self-subscribe

Feature Retirements

For more information review the Lightning Flow Trailhead Module.

What’s changing?● After the Summer ’19 release, you will no longer be able to

run and/or edit/create Swing Flows. You should recreate your Swing Flows in Lightning Builder. Once you recreate your Swing Flows, deactivate and delete existing Swing Flows. You can find the Swing flows listed in the Flows list in Setup.

● If no action is taken after the Summer ’19 release, the Swing based flows will no longer run and you will receive an error in the application logs.

What action do I need to take?● To help guide you through this transition, we suggest you

complete the Lightning Flow Trailhead Module familiarize with Lightning Flow Builder. Once you are familiar recreate your Swing Flows with the Lightning Builder.

At-a-glance

Swing Flow UI will be retired in Summer ’19

For more information on Process Visualizer, click here.

What’s changing?

● With the Summer ‘19 release, Process Visualizer will be retired. You will simply not be able to view a visual representation of approval processes using the Process Visualizer.

● Your data and approval processes will not be impacted, nor will the approval process information in the Approval Processes pages in Setup. You may continue to create/edit/view your approvals processes with the Approval Processes pages in Setup, including using the Jump Start Wizard and Standard Setup Wizard.

● No action is necessary as there is no impact to the approval processes themselves.

At-a-glance

Process Visualizer will be retired Summer ‘19

After July 1, 2019, classic dashboards will no longer be accessible via the UI or public REST APIs. For more information see article.

What’s changing?● Starting Winter ’19, you will see an end-of-life banner

on the classic designer edit screen, reminding you to convert your classic dashboards. During this time, you will not be able to create dashboards in the classic designer, but you will still be able to edit them and use the public REST APIs to retrieve, modify, and create classic dashboards.

What action do I need to take?● Your users will have to convert classic dashboards to

dashboard designer and start using the newer dashboard designer to create dashboards.

At-a-glance

Einstein Analytics Classic Dashboards Retiring July 1, 2019

To familiarize yourself with the capabilities of the Salesforce Classic Reports and Dashboards Home page, click here.

What’s changing?

● With the Summer ’19 release, customers using the Legacy Reports and Dashboards tabs will automatically be upgraded to the Salesforce Classic Reports and Dashboards tab. Customers using Lightning Experience will not see any changes. All customers will continue to be able to access their data after this date.

● Users should note that the Classic Reports and Dashboards Home page provides an easier way to find their folders, reports, and dashboards.

At-a-glance

Legacy Reports and Dashboards Tab to Retire Summer ‘19

For more information read the Supported Browsers help topic or the Release Notes.

What’s changing?● Support for Internet Explorer (IE) 9 and 10 will be

retired on April 5, 2019. After April 5, 2019, you can continue to access Salesforce Classic using IE9 and IE10. However, Salesforce will not provide support for any issues you may encounter using these browsers.

What action do I need to take?● To avoid functionality issues, we encourage you and

your users move to a supported browser like Chrome, Firefox, Safari, Edge, and IE11. You can identify impacted users via Login History in Setup.

At-a-glance

Support for Internet Explorer V9 and 10 Will Retire on April 5, 2019

For more information on setting up Enterprise Territory Management, view Enterprise Territory Management Implementation Guide and the Territory Management trail

What’s changing?● The original Territory Management module will be retired in the

Summer ’20 release. We recommend that you migrate your users to Enterprise Territory Management

What action do I need to take?● To preserve all Share records for Accounts, Opportunities,

Contacts, and Cases generated through territory rule execution, we advise you to export your territory and assignment data out of the original Territory Management module using the Data Export service before the Summer ’20 release.

● This replacement will cover all the major functional requirements of original Territory Management, and includes additional capabilities. You can refer to the following comparison (Trailblazer Community login required) of the original Territory Management and Enterprise Territory Management modules for additional information.

At-a-glance

The original Territory Management module will be retired in Summer ’20

For more information review Configure Collaborative Forecasts Help topic as well as the Collaborative Forecasts Implementation Guide.

For a comparison between Customizable Forecasting and Collaborative Forecasts review this Help topic

What’s changing?● Customizable Forecasting will be retired in the Summer ’20

release. We recommend that you migrate your users to Collaborative Forecasts before the retirement date.

What action do I need to take?● We strongly recommend that you and your users migrate to

Collaborative Forecasts, and if necessary, export forecasting data out of Customizable Forecasting before the retirement date.

● This replacement covers all the major functional requirements of Customizable Forecasting, and provides additional capabilities. The forecasting grid will be similar to that of Customizable Forecasts, and users will also be able to adjust forecasts and see the opportunities that make up the forecasts.

At-a-glance

Customizable Forecasting will be retired in Summer ’20

What’s changing?● Google has announced they will be expediting their

retirement of the Google+ platform to March 7, 2019. As a result, on March 1, 2019, we will be removing the ability to publish new content to Google+ from within Social Studio and our mobile app. In addition, we will no longer be providing new content from Google+ pages.

How will this impact Social Studio?● Between now and March 1, 2019, you will still have access to

Google+ features within Social Studio. After this date, you will no longer have the ability to publish or view new Google+ content via Social Studio. Historical content, however, will still be available to users.

You can read more about Google’s retirement of the Google+ platform here.

At-a-glance

Social Studio: Google retiring Google+

● If your corporate network settings or email security filters restrict access to IP ranges or data centers, please ensure that you are including the current Salesforce IP ranges. If you continue to restrict access to certain IP ranges or data centers, users may be unable to access the sandbox following the migration.

● Review the How to Prepare for a Sandbox Migration article for steps you may need to take to avoid unintended service disruptions.

Actions RequiredSandbox Migrations

Similar to an instance refresh, during a sandbox migration we are moving a sandbox instance to new infrastructure equipped with the latest and greatest technology.

What sandbox instances are migrating and when?

● CS80, CS81, CS86, and CS87 on January 19, 2018, 23:00 – 00:30 UTC or 4:00 p.m. – 5:30 p.m. US Pacific Time

● Check out the next slide to learn what customer actions required to prepare.

At-a-glance*NEW* Sandbox Migrations

Review the article, Site Switching Overview for important actions and FAQs.

*NEW* Site Switches

Active!

Customers on the following instances will receive an email notification regarding their site switch:

● NA21 on: March 2, 2019, 9:00 p.m – 11:00 p.m. US Pacific or March 3, 2019, 05:00 – 07:00 UTC

Upcoming Site Switches