TeamQuest and the TeamQuest logo are registered trademarks in the US, EU and elsewhere. All other...

TeamQuest and the TeamQuest logo are registered trademarks in the US, EU and elsewhere. All other trademarks and service marks are the property of their respective owners.Copyright © 2008 TeamQuest Corporation. All Rights Reserved.

IT Service OptimizationEnsuring Service Quality for Optimal Customer Experience

Copyright © 2008 TeamQuest Corporation. All Rights Reserved.

IT Service Optimization

…helps IT organizations consistently meet service levels while

minimizing infrastructure costs and mitigating service delivery risks.

Corporate Focus

TeamQuest provides software and processes that aid in the planning and delivery of IT services.


TM Forum - Industry Imperatives

“The functionality of services derives not from the network itself, but from the IT systems that attach to the network.” Martin Creaner, Pres TM Forum

OLD: Communications services derived from networks

NEW: Content-based, information & entertainment services

Primary Issues: Reducing Costs thru Automating Business Processes Integrated Service Bundles with Multi-service Delivery Improved Customer Experience thru Innovative Software

& Content


Top Business Drivers

How to… ensure availability at a reasonable cost efficiently bring new services online support a green data center

Within the next five years, one out of every four data centers will experience a business disruption serious enough to affect the entire company's ability to continue business-as-usual.

-- Source: Data Center Institute survey




Very few [IT organizations] fully understand that correcting capacity and performance issues costs a lot less before deployment than after.

-- Source: The Capacity Planning Software Market, by Evelyn Hubbert andJean-Pierre Garbani with Thomas Mendel, Ph.D.




IDC predicts 70 cents per dollar spent on hardware will be spent on powering and cooling a new server by 2010.

-- Source: IDC


Does an Optimized Network Ensure Service Quality?

A business manager calls the helpdesk, complaining about poor performance in the IPTV Triple Play service delivery. This service application spans multiple tiers in multiple data centers. Where do you begin? The network? The data center? Customer premises?

Scenario

It is no longer sufficient to build a world class broadband, fail-safe, secure, QoS prioritized network and expect 99.999% reliability. Today, the data center requires optimization as much or more than the network.

What else needs OPTIMIZATION?


Proactive Capacity and Service Management

A new Mobile TV service offering will be launched in the 3rd quarter. Forecasted sales will cause the number of transactions to double for a specific applications. The systems architects are struggling to determine if the current infrastructure will be able to support that increase.

Successful service offerings drive accelerated customer acquisition. That’s great! But, success puts increasing demand on the computing infrastructure.

It is mission critical to KNOW with high level accuracy that the data center can handle accelerating demand that results from successful services.

Do you build bigger faster pipes?

Scenario


Capacity and Service Management


Analytical Modeling is used to maximize the utilization of your Computing Enterprise• Identify Current Resource Constraints• Server Consolidation• Consolidate to Virtualized Environments• Multi-Tier Modeling• Identify Under-Utilized Resources• Failover Planning

Align IT with business demands Meet Service Level Agreements Plan and budget system upgrades Reduce software license fees




Optimum

CapacityLevel

Actual growth

in demand

Time

Capacity

Incidents causedby insufficient

capacity

CommonPractice


Basics of Analytical Modeling

In the simplest terms, modeling is about finding the point where the server starts to slow down

Stretch Factor shows the relationship between queuing and working and is a general indication of the performance of the server

Working = GoodQueuing = Bad


Staying Proactive

Basics of Modeling• In the simplest terms,

modeling is about finding out when and why performance will degrade.

• Stretch Factor is a general indication of the performance of a Workload/Application.

• At Stretch Factor 2 the performance of the Workload/Application starts to degrade exponentially.


Multi-tier Business Growth – 250 User / Month


IT Resources organized to depict different services/applications enables quick assessment of where the problem lies.

Ensuring Service Availability


Workload Analysis


Multi-tier Business Growth – 250 User / Month


Is there Adequate Capacity?


Where is the Bottleneck?


Add a second CPU to each server in the Web Tier


Additional CPUs on the Web Tier


Bring new services online with complete confidence.


Bring New Services Online

Considerations:• What are your major

challenges in provisioning and validating new applications?

• What is your process for integrating new applications?

• Are you satisfied with this

process in terms of results, time, costs, and required resources?

If you don’t prepare critical applications for production by determining optimal

system configuration and production environment

readiness, your integration costs could skyrocket.

Potential Business Impact



Model what-if production scenariosWhat if you could reduce time spent in the test lab while increasing the accuracy of your performance projections?

Capacity Management helps you anticipate resource requirements for future workloads and experiment to find optimal configurations before you invest in changes to hardware or software.

How would this help ensure that service levels will be met with your new applications?


Multi-Tiered Architecture


When and Where does the System Break ?


Add Oracle System to the Tier


Validate application performanceWhat if you could ensure that your applications performed to requirements before spending time and money to configure them?


Capacity Management quickly and easily validates new applications early in the development process, avoiding problems later on and ensuring the application will perform as expected.

How would this improve your ability to bring new services online?


Determine optimal application/hardware configurations

What if you could determine the optimal software-hardware configuration prior to testing?


Capacity Management quickly and accurately predicts how various configurations will perform under production-level workloads, enabling you to determine optimal configurations without touching any hardware and without delaying deployment schedules.

How would this help assure that applications perform as required?


Ensure availability at a reasonable cost.


Ensure Availability

Considerations:• What type of availability

measurements are in place?

• Do you have SLAs in place?

• How often do you have to make unplanned purchases or upgrades?

An IT organization that can translate business

objectives into a prioritized service strategy will be

better positioned to deliver required availability at a cost commensurate to its

value to the business.



Reduce application slow-downs or stoppages• What if you could generate significantly fewer trouble tickets

and reduce the time to resolution for those that are opened?

How would this impact your ability to meet the availability requirements of your end users?

• Capacity Management helps IT provision the right hardware and configurations to meet demand levels, predict system response to changes in workload, and reduce trouble tickets.

Ensure Availability


Ensuring Service Availability


CPU run queue size, 21 day projection

Linear trends

Alarm definition

if [LinearTrend] > [Threshold]then [Alarm]

Linear trends maintained automatically at the source

Alarm

Linear trend definition


Drill-Down for Process Analysis


Ensure Availability

Ensure disaster recovery capacity for business continuance

• What if you could model your current disaster recovery capacity and make necessary adjustments without interrupting normal operations?

How would this help you ensure the availability necessary for business continuance?

• Analytical Modeling simulates disaster scenarios and validates recovery site plans for meeting business continuance objectives within budget parameters.


Is there Adequate Capacity?


Increase energy efficiency in the data center.


Increasing energy efficiency

Considerations: How would you describe your strategy for

a green data center?

What steps have you taken to reduce power consumption?

How do you monitor environmental factors such as energy consumption and heat output?

IT organizations that architect and maintain green data centers can continue to meet growing

business demands while avoiding server sprawl and reducing server energy use.



Increasing energy efficiency

Capacity Management delivers real-time and historical views of power and heat consumption to help you proactively monitor environmental factors against your pre-set performance levels. You can quickly identify problem areas, model potential new configurations, assess performance improvements, and demonstrate compliance with your corporate energy initiatives.

Measure and monitor environmental factorsWhat if you could establish parameters for power consumption and heat output in your data center and receive alerts any time those levels were exceeded?

How would this proactive monitoring help you meet your energy efficiency objectives?


Power & Temperature Utilization Analysis

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