TEAM RESUMEN EJECUTIVO englishV final · priorities in response to those new market require-ments...

10
Throughout our history, we have focused on working to nourish a better tomorrow. In this tireless work, which is the very essence of our business, we have been in permanent innovation, in the search for new products and different ways of doing things, that respond to the challenges imposed by the market. That is precisely what has made us a company that sells solutions in lipids and fats that generate we- ll-being for our customers and consumers. As you can see in this report, thanks to our knowledge and ability to leverage brands, we are exploring new products and solutions for custo- mers and consumers, and we are exploring new categories such as vegetable drinks, nutraceutical products and frozen breads, which has allowed us to bring our operation to other countries, as well as export our products and solutions to other regions of South America. We also stand out for our responsible management of the natural resources in our operational processes in order to minimize any negative impacts on the environ- ment, in strict observance of the applicable legal and regulatory framework to ensure our profita- ble growth in the long term. We are very optimistic about our future and we are upholding our commitment to continue taking actions in favor of our stakeholders, in order to continue generating added value for each of them. We have also kept our firm intention to provide proper and balanced nutrition that is part of an optimum lifestyle. I would like to thank each of our employees who day by day allow us to fulfill our purpose of nourishing a better tomorrow, and I invite them to stay with us on the same path that has made us a company that is responsible toward people, the planet and productivity. Luis Alberto Botero President and CEO Nourishing a Better Tomorrow Our Management 100 128 253 264 279 356 174 250 200 350 300 400 50 100 150 2013 2014 2016 2017 2015 0 2011 2012 Revenue EBITDA 205 Base Index 100 (2011) 100 98 159 198 167 107 Manufacturing (Mexico, Chile, Colombia) and export presence Direct employees 2017 Covered by collective bargaining agreements Strategic Business Groups: Col: 1,073 - MX: 183 CL: 127 - BM: 1,087 Consumption Team Solutions BredenMaster Women Men Today, we are a company that sells solutions in lipids and fats that generate well-being for our customers and consumers. We are working under new realities, new consumers, new products, new channels, but above all, under new expectations. That is why we have defined the four strategic priorities in response to those new market require- ments and the desire to innovate, to be disruptive and to go beyond the status quo, which has cha- racterized us from the very beginning. We can reaffirm that Team is cur- rently living the most important moment in its history and we are working on a new vision and po- sition in a clearly different world. We are building a new Team in which our commitment is to excel with all our stakeholders. Our People Attracting, retaining and developing the best talent to make Team a great place to work. Our Customers and Consumers We are their top choice because we provide them with value for their brands through products and solu- tions that generate significant and different benefits. Our Shareholders As their best investment, we are en- suring profitable growth for them. Sustainability We manage our resources to ensure the fulfillment of the strategic objec- tives based on the economic, envi- ronmental and social pillars. 2,470 .

Transcript of TEAM RESUMEN EJECUTIVO englishV final · priorities in response to those new market require-ments...

Page 1: TEAM RESUMEN EJECUTIVO englishV final · priorities in response to those new market require-ments and the desire to innovate, to be disruptive and to go beyond the status quo, which

Throughout our history, we have focused on working

to nourish a better tomorrow. In this tireless work,

which is the very essence of our business, we have

been in permanent innovation, in the search for new

products and different ways of doing things, that

respond to the challenges imposed by the market.

That is precisely what has made us a company that

sells solutions in lipids and fats that generate we-

ll-being for our customers and consumers.

As you can see in this report, thanks to our

knowledge and ability to leverage brands, we are

exploring new products and solutions for custo-

mers and consumers, and we are exploring new

categories such as vegetable drinks, nutraceutical

products and frozen breads, which has allowed us

to bring our operation to other countries, as well

as export our products and solutions to other

regions of South America. We also stand out for

our responsible management of the natural

resources in our operational processes in order to

minimize any negative impacts on the environ-

ment, in strict observance of the applicable legal

and regulatory framework to ensure our profita-

ble growth in the long term.

We are very optimistic about our future and we

are upholding our commitment to continue taking

actions in favor of our stakeholders, in order to

continue generating added value for each of them.

We have also kept our firm intention to provide

proper and balanced nutrition that is part of an

optimum lifestyle.

I would like to thank each of our employees

who day by day allow us to fulfill our purpose of

nourishing a better tomorrow, and I invite them to

stay with us on the same path that has made us a

company that is responsible toward people, the

planet and productivity.

Luis Alberto Botero

President and CEO

Nourishing a Better Tomorrow

Our Management

100

128

253264

279

356

174

250

200

350

300

400

50

100

150

2013 2014 2016 20172015

0

2011 2012

Revenue

EBITDA

205

Base Index 100 (2011)

100 98

159

198

167

107

Manufacturing (Mexico, Chile, Colombia) and export presence

Direct employees 2017

Covered by collective bargaining agreements

Strategic Business Groups:

Col: 1,073 - MX: 183CL: 127 - BM: 1,087

Consumption Team Solutions BredenMasterWomen Men

Today, we are a company that sells solutions in

lipids and fats that generate well-being for our

customers and consumers. We are working under

new realities, new consumers, new products, new

channels, but above all, under new expectations.

That is why we have defined the four strategic

priorities in response to those new market require-

ments and the desire to innovate, to be disruptive

and to go beyond the status quo, which has cha-

racterized us from the very beginning.

We can reaffirm that Team is cur-rently living the most important moment in its history and we are working on a new vision and po-sition in a clearly different world. We are building a new Team in which our commitment is to excel with all our stakeholders.

Our PeopleAttracting, retaining and developing the best talent to make Team a great place to work.

Our Customers and Consumers We are their top choice because we provide them with value for their brands through products and solu-tions that generate significant and different benefits.

Our Shareholders As their best investment, we are en-suring profitable growth for them.

SustainabilityWe manage our resources to ensure the fulfillment of the strategic objec-tives based on the economic, envi-ronmental and social pillars.

2,470

.

Capítulo 5 Abastecimiento responsable

Capítulo 1 Alimentamos un mejor mañana

Capítulo 9 Viabilidad económica y financiera de largo plazo

Capítulo 3 Integridad, cumplimiento y transparencia

Capítulo 2 Nutrición y estilos de vida saludables

Capítulo 4 Calidad y satisfacción de clientes y consumidores

Capítulo 6 Desarrollo estratégico del talento

Capítulo 7 Contribución al desarrollo de las comunidades

Capítulo 8 Responsabilidad ambiental y conservación de los recursos naturales

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Nutrition and Healthy Lifestyles

We have continued our commitment to nourish a

better tomorrow driven by our scientific knowled-

ge in lipids that, through research, innovation and

development, has enabled us to produce healthy

food and promote a healthy culture with our

stakeholders. We aim to ensure the profitable

growth of the organization in the medium and

long term through this strategy.

By exploring high-impact technologies, expan-

ding the customer and product portfolio and

exploring new categories and business models,

we aim to have a positive impact on society

through the important role of lipids in the body

in order to influence their increasingly healthy

lifestyles and habits.

We have continued working on our

objective to demystify fats through our

networks, based on scientific informa-

tion to demonstrate their benefits at

different times in our lives.

We launched Jappi and the spray

presentations of Olivetto Extra Virgin

Olive Oil, Control Gourmet Oil, Gour-

met Coconut Oil and La Buena But-

ter-flavored Oil,

We consolidated our Research De-

partment, and the Applied Research

Group in Lipids, recognized by Col-

ciencias at level D1.

2018-2020Challenges

Breaking the stigma of fats as a harmful nutrient, a paradigm that creates a conceptual distortion in consumers and customers, through education for the creation of eating, health and lifestyle habits regarding fats and the foods that contain them.

Consolidating the portfolio of products and proposals reflected in our participation in new brands, categories and businesses that will make us a relevant player in health and nutrition on the market.

Strengthening our R&D capacities to increase the launch of innovative and competitive products products with high quality standards, according to the new trends in legislation and consumer requirements.

1. Colciencias levels (A, B, C and D) are based on the volume

of scientific research and production, where level A is for

those who conduct the largest volume of scientific research.

Investment in R&D as a percentage

of corporate revenue remained at 1%

for the fifth consecutive year, highli-

ghting its continuity and relevance to

the organization.

We were recognized by Colciencias as

a pioneer of Bioeconomics, the science

of sustainability management, through

the efficient, intelligent and responsi-

ble use of natural resources.

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Integrity, Compliance and Transparency

Integrity, compliance and transparency are funda-

mental values at the Organization, which provide us

with the internal bodies and structures required for

transparent, reliable and responsible governance and

to be an ally for local and regional development.

This is how we promote a culture of accountabili-

ty, both internal and external, by mitigating nega-

tive impacts that may affect the Organization’s

reputation or integrity and protecting the inte-

rests of our stakeholders.

In view of recent risks related to anti-competitive behavior practic-es in other sectors, inadequate management of personal data and cyberattacks, there is a clear need to strengthen internal controls and processes to ensure the Orga-nization's integrity and compli-ance at all times.

We implemented the Ethics and

Compliance Program in Colombia

after a detailed process of review,

analysis and diagnosis. It consists of

12 policies and its objective is to

strengthen the Organization’s mana-

gement in ethics and compliance, by

identifying areas of opportunity, risks

and processes that require special

attention within this context.

We achieved a participation of more

than 92% of employees in Colombia

in the virtual training offered in the

Business Ethics Program, including

the Personal Data Policy, the Code of

Conduct, the Policy on Self-control

and Management of the Risk of

Money Laundering and Terrorism

Financing, Risk Management, Preven-

tion of Fraud and Conflict of Interest.

We acquired a new tool to screen

third parties on more than 100 res-

tricted lists.

We redefined the corporate governan-

ce structure and decision-making

forums, ensuring that each of them

would address all relevant issues of the

Organization and the efficient and

effective monitoring of all critical busi-

ness processes.

We defined the decision rights accor-

ding to the RACI methodology (res-

ponsible, accountable, consulted and

informed) that formalizes the critical

activities of the Company and ensures

transparency and timeliness in the

related processes.

There were no cases involving lawsuits

for anti-competitive practices or cases of

bribery and/or corruption.

Team Group Integrity Hotline

The purpose of Team’s Integrity Hotline is to

provide collaborators, suppliers, customs and

other people related to Team with the opportu-

nity to: This hotline is available 24/7 for all

stakeholders to report their cases confidentially

and anonymously if they wish, through the

following channels:

Once connected, enter

888-265-9894 and

select the language.

Each complainant will

get a PIN to go back

into the system and

receive feedback on the

case reported.

Websitehttps//teamfoods.alertline.com/

Telephone Line

Colombia: 01800 911 0011

México: 01800 288 2872

Chile: 800 360 312

2018-2020Challenges

Implement the processes of the Compliance Department and its integration with the Risk Department.

Refine the existing policies in the Organization based on processes rather than departments.

Sustain the channels of service and complaints of non-compliance or acts that go against the Organiza-tion's policies, such as the Business Ethics Policy.

Follow up on the implementation of the Organization’s decision-making forums, remembering the implementa-tion of the principles and guidelines for the development of such forums.

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Considered it highly rele-vant and they prioritized the aspects in order of im-portance as people

the environment

The aspect highlighted most by our customers is effectiveness in terms of on-time deliveries, product quality and resolving needs.

The main area of opportunity is marketing and working to show the cost-benefit ratio in a positive light.

2. IPSOS methodology for industrial customers in Colombia

3. Information collected by the Call Center that serves the

Aló Team consumer hotline in Colombia.

Quality and Client and Consumer Satisfaction

Our Certifications

Customer Satisfaction2

Customer Satisfaction3

One of the Organization’s four strategic priorities,

we maintain our focus on the quality and safety of

our production processes in order to be at the

forefront in best global industry practices and

strengthen our relations with stakeholders.

Based on our scientific knowledge in lipids and

our deep understanding of the needs and

expectations of our customers and consumers,

we will continue to nourish a better tomorrow in

the regions where we operate, through products

manufactured according to the strictest controls

and international quality standards.

We have continued to strengthen the

culture of quality by formalizing the

Food Safety Committee, led by the

Vice President of Operations. Repre-

sentatives from all the plants in Co-

lombia members of this committee,

along with the Vice Presidents and 14

different processes, who aim to

ensure safe processes.

We trained more than 679 people

engaged with our customers, in

aspects of product management and

good manufacturing practices.

We maintained our two self-regula-

tion commitments in our communi-

cations related to information on our

finished products in advertising and

marketing and the front label, alig-

ned with our objective to nourish a

better tomorrow.

We assessed the relevance of our sus-

tainable management for industrial

customers, where

We were recognized by several of our

customers as their best suppliers for

our excellent processes and quality

of service.

Nutresa Exemplary Supplier in the

agro-industry category in Colombia.

FSSC22000: Food Safety

Authorized Economic Operator: (AEO) Exports

ISO 28000: Supply Chain Security

OHSAS 18001: Occupational Health and Safety

ISO 14001: The environment

ISO9001: Quality

RSPO: MB Chain of Custody

RTRS: MB Chain of Custody

OU: Kosher Foods

Bimbo Best Supplier in Colombia

Bimbo Chile Supplier of Excellence

Best KFC Colombia Supplier

77%

(39.7%),

and productivity

(34.3%)

(26%).

Overall satisfaction in 2017

(87.7% in 2016)

87.8%

Overall satisfaction in 2017

91%

Number of claims received

There was training for the call center team focused on improving responses to consumer queries and the management of nonconformi-ties of new products in order to continuously improve the levels of customer service.

Reduction in consumer response time

9313%

12% more than in 2016 We are proud to know that we are nourishing a better tomorrow through the products and kitch-ens of our customers who value our efforts.

2018-2020Challenges

Optimization and strengthening of customer management in aspects related to quality.

Quantification of non-quality costs in order to eliminate recurring causes.

Support for Bakery and Food Service customers in BPM training, by making Team’s added value perceptible.

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We ensured that 100% of the new suppliers in 2017 were assessed according to sustainability criteria6.

In 2017, we managed to reassess 14% of the critical suppliers, who were classified as the suppliers that impact the safety, quality or security of the supply chain and end products.

We maintained the percentages of local purchases constant compared to 2016, although there were slight variations in local purchasing of feedstock in Chile and Mexico.

4. Roundtable on Sustainable Palm Oil (www.rspo.org)

5. Roundtable on Responsible Soy (www.responsiblesoy.org)

6. At the corporate level for lipid feedstock and in Colombia only in the categories of packaging materials, inputs and non-productive items and ingredients.

Responsible Sourcing

Aware of the increasingly evident challenges in

aspects of stability, security and quality in the

supply chain, and growing risks due to the weake-

ning of the global system of trade, increased by

protectionist pressures, we are committed to our

stakeholders to minimize these risks, by streamli-

ning costs and processes and building value throu-

gh trust.

Having close relationships in order to grow hand in

hand with suppliers, ensuring product quality with

levels of service in quantity and timing tailored to

the high flexibility required by our operation is the

key to achieving the objectives and consolidating

lasting relationships. We have also continued pro-

moting good practices throughout our supply

chain, including the use of lipid feedstock with

international sustainability standards such as

RSPO4 and RTRS5, thus contributing to the econo-

mic, social and environmental development of the

different links of the industry.

Local Purchasing

Packaging material Inputs and Ingredients Non-productive items (NPI)

Lipid feedstock Colombia Lipid feedstock Mexico Lipid feedstock Chile

97%

37% 38% 97%

82% 92%

2018-2020Challenges

Achieve a level of compliance and service (OTIF) of at least 75% by 100% of suppliers.

Have a technological platform in Mexico by 2018 that will bring us closer to our suppliers, where they can self-manage their follow-up procedures in terms of service, quality claims, payments and document updates.

Establish a baseline/indicator that will allow us to manage working capital for profitable and sustainable growth over time.

Implement an assessment of purchase and negotiation management on the part of critical suppliers in their relations with Team.

The levels of RSPO certified palm and

palm kernel purchases were similar to

those of 2016, corresponding to

RTRS certified soy stood at zero, due

to the lack of supply and demand for

this product.

We had very high levels of traceabili-

ty for palm and palm kernel oil of

more than

We achieved the OEA (Authorized

Economic Operator) certification in

the plants of Colombia for the export

of finished products and are pending

the certification for OEA imports.

We have continued to develop the

digital platform to bring us closer to

our suppliers, improving communica-

tion and strengthening relations based

on transparency and confidence as an

important opportunity.

We formalized the Project for the

RSPO certification of 40 independent

producers in the department of Cesar,

Colombia, with a scope of

We signed the Voluntary Commitment

for Zero Deforestation in the Palm Oil

Chain, with the participation of

of the total consumed in the year

12%

hectares of cultivated palm, a total estimated cost of

1,500

up to the extraction plant

95%

companies from the palm sector

27

And we began to identify traceabili-

ty up to plantation, thus achieving a

range of 33% and 4%, respectively.

This level of detail poses a challenge

to the palm chain due to the nature

of local production, which depends

on a high percentage of indepen-

dent producers.

in an expected term of three to five years.

COP $1,200,000,000

and civil society organizations with the

aim of preventing the deforestation of

the value chain of those who sign the

agreement, thus promoting the pro-

tection of natural resources.

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of the vacancies of levels 4-6

48%

89%7

Strategic Talent Development

Our talent is one of the four aspects that we care

most about, as a strategic priority for the Organi-

zation, because employees themselves are the

ones who continually transform it. We ensure the

best talent by finding strategies to motivate and

retain it, through the promotion of a good working

environment and a culture of values that contribu-

tes to growth in order to build a better tomorrow.

We continue to face the growing challenges

posed by generational changes and what this

represents in terms of motivation, commitment

and development and retention strategies, not

only on the internal, but also on the external level.

For this purpose, we have various engagement scenarios to identify the needs and expectations of our employees and ensure their appropriation of the culture, credibility, commitment and well-being for their proper perfor-mance within the Organization and the attraction of new talent.

In selection and contracting, we conti-

nued to use the Soy Talento [I am

Talent] platform for 100% of the pro-

cesses, posting 14% of the calls for

applications at the internal level, filling

with internal talent and reducing the

times to fill and replace positions

from 52 to 32 days.

A corporate result of

was achieved on Individual perfor-

mance assessments showing a reduc-

tion in coverage compared to 2016,

where we managed to reach 94% of

the target population

We took part in EAFIT’s research to

characterize Colombian millennials,

where we contributed by providing

information on our employees to the

3,113 people, 2,516 surveys and 225

interviews of the research, leading to

important conclusions for the effective

design of strategies for the develop-

ment of talent.

We received the GAN Seal from the

Global Apprenticeship Network for

our contribution to narrowing the

gap of youth unemployment in Co-

lombia. We are proud to be working

with the new generations to build a

better tomorrow!

We were recognized among three of the six rankings of the

Corporate Reputation Monitor (MERCO) - Merco Talent, Merco

Responsibility and Corporate Governance and Merco Leaders -

as one of the top 100 companies in Colombia in terms of repu-

tation due to its excellent talent, corporate reputation and

leadership of Luis Alberto Botero. In the food and beverage

sector, we climbed 11 positions compared to 2016, reaching posi-

tion 13 in the ranking.

We carried on with the Estar Bien es estar Team [Being Well is

being Team] campaign to promote a culture based on employee

wellbeing was maintained to strengthen the work environment,

identity and stability in the Organization based on its four pillars:

We maintained our focus on ensuring competitive and equitable

compensation and remuneration by using methodologies that

provide us with comparative parameters that enable the analysis

and assessment of our competitiveness in terms of salaries.

We ensured that there were no significant gaps between the

salaries of men and women at the management and non-mana-

gement levels, although we are aware that our opportunity for

improvement in gender equity lies in women's participation in the

work force since it only represents

7. This does not include people on sick leave for more than

180 days, union members hired after September 1, 2017 or

employees on maternity leave.

of the employees.30.97%

1,643,863,960

Emotional Wellbeing

Physical Wellbeing

Social Wellbeing

Financial Wellbeing

Investment in Benefits 2017 (COP)

75Colombia

Goal 2018: 80

85.9Mexico

Goal 2018: 90

COP

COP

COP

COP

39Chile

Goal 2018: 63

26.1BredenMaster

Goal 2018: 45

Work Environment - GPTW

Staff turnover

We promoted activities focused on identif-

ying and showing why Team is a great place

to work, most importantly leader training,

culture week, the psychosocial risk survey

and the Great Culture to Innovate survey,

among others.

This data includes all the operations

Total (%)

Undesired turnover (%)

Staff turnover

2016 2017

25

20

35

30

40

5

10

15

0

2015

33.834.91

9.91

15.69

24.4522.21

This data does not include BredenMaster

2016 2017

25

20

35

30

40

5

10

15

0

2015

18.97

15.29

9.91 9.8810.17

22.21

, , , , ,

, , ,

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Promoting the commitment to comprehensive risk

management, self-care and the prevention of oc-

cupational accidents and diseases is a priority for

the Organization. We aim to protect the physical

and moral integrity of our employees through a

culture of safety, training and the development of

healthy lifestyles.

We know that safer work environments and em-

ployees who are more committed to their self-care

generate a positive impact on the operation's pro-

ductivity and efficiency, so we are constantly wor-

king on involving our interest groups in these pro-

cesses through communication campaigns and

activities to strengthen this culture.

Health and Safetyin the Workplace

Year

2013

2014

2015

2016

2017

Accident Frequency Rate - IFA(cases / million MH)

Data coverage (weighted production)

94%

100%17.6

18.413.9

15.7

15.1

100%

100%

100%

Year

2013

2014

2015

2016

2017

Accident Severity Index - (ASI)(days / million MH)

Data coverage (weighted production)

94%

100%189.31

148.9392.15

138.86

264.6

100%

100%

100%

Year

2013

2014

2015

2016

2017

Absenteeism (%)(Lost time of the total scheduled

work days / occupational accident and common illness)

Data coverage (weight of total production)

77%

85%1.46

2.382.55

2.50

1.61

100%

100%

100%

2018-2020Challenges

OHS Challenges

Implement the Employer Brand plan to attract the best talent, and the onboarding program designed to facilitate the process of adapting to the Team culture.

Reduce the number of occupational accidents by strengthening inspections of habits and behaviors, the identification, reporting and resolution of unsafe conditions and actions with the follow-ups that demonstrate employees’ change in behavior.

Reduce lost time due to absenteeism by generating spaces that allow the active participation of employees in activities focused on health and promotion of healthy lifestyles, eating habits, and sporting events, and the early identification of diseases through Promotion and Prevention programs.

Increase awareness of self-care by carrying out campaigns and providing training.

Strengthen the institutional development project in order to, based on the knowledge of the Organization and its purpose, we will generate a sense of belonging to be Team ambassadors, who know the models of governance, structures, management systems, and understand the business and live the culture.

Strengthen internal selection through an innovative and efficient selection model to ensure timely coverage in terms of quality and time.

Close the leadership gaps identified in the climate surveys conducted in 2017.

Strengthen the pillars of Wellbeing - Social, Financial, Emotional and Physical - and define a benefits program that best fits the different needs of the population of each group of Team employees.

Review the compensation model in order to optimize the competitiveness - cost ratio, and the variable compensation program in order to improve the competitiveness and performance of the roles with the most impact on the business.

,,

Capítulo 5 Abastecimiento responsable

Capítulo 1 Alimentamos un mejor mañana

Capítulo 9 Viabilidad económica y financiera de largo plazo

Capítulo 3 Integridad, cumplimiento y transparencia

Capítulo 2 Nutrición y estilos de vida saludables

Capítulo 4 Calidad y satisfacción de clientes y consumidores

Capítulo 6 Desarrollo estratégico del talento

Capítulo 7 Contribución al desarrollo de las comunidades

Capítulo 8 Responsabilidad ambiental y conservación de los recursos naturales

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Contribution to Community Development

Contributing to the development of the communities

adjacent to the operation centers is one of the eight prio-

rities in Team’s sustainable management. We are allies for

development through transparent and open communica-

tion, based on our corporate social investment strategy.

We focus our external social management on two fronts: nutrition, health and wellbeing and the en-vironment, promoting social awareness at corporate level and individually in each of our employees.

We maintained our support for more than

In response to the natural disasters that occurred during the year (the emergency in Mocoa, Colom-bia; forest fires in Chile, and the major earthquake in Mexico City), the solidarity of Team’s People and the Organization was felt with different dis-plays of generosity. We would like to thank ev-eryone who voluntarily contributed to these causes and showed the strong values and soli-darity of Team People!

Team Solutions Colombia sponsored a foundation for the second consecutive year at Christmas time as the best gift Team Solutions can give its customers is bringing joy to those most in need.

non-profit foundations and organizations at the na-tional level, directly impacting more than

15

children and seniors in conditions of vulnerability, and indirectly reaching more than

2,000

58,000 people.

250,000,000

200,000,000

350,000,000

300,000,000

400,000,000

50,000,000

100,000,000

150,000,000

2015 20172016

0

2014

2015

2014

2016

2017

Donations(COP)

$372,455,511

$300,465,000

$181,487,110

$366,111,9718

8. This figure includes the

donation of COP 16,814,600

made by individual contribu-

tions of Team Colombia

employees to deal with the

emergency in Mocoa.

2018-2020Challenges

Develop management and impact indicators for the process to enable year-to-year decision-making to strengthen corporate management.

Consolidate corporate volunteering in Colombia through strategic allies.

Page 9: TEAM RESUMEN EJECUTIVO englishV final · priorities in response to those new market require-ments and the desire to innovate, to be disruptive and to go beyond the status quo, which

Manos Verdes focuses on generating a culture for the proper disposal of used

cooking oil (UCO), and continues to be our leading initiative in relation to

responsible consumption and production and extended producer responsibili-

ty. In 2017, its scope doubled in volume and in the share of revenue from the

Food Service business, and its collection went from

Environmental Responsibility and Natural Resource Conservation

Environmental responsibility and the conser-

vation of natural resources is the fundamental

basis of the culture that identifies us and en-

courages us to have more and more

eco-friendly processes, aware of the positive,

but also the negative impacts that may be

generated and the implementation of the

necessary controls and improvements from

the planning stage onward.

Focusing on the management of the effi-

cient use of natural resources, waste and pac-

kaging materials and containers, and the pro-

motion of an environmental culture challenges

us day by day to prepare for future risks rela-

ted to climate change and the use of resour-

ces. Rising temperatures and levels of pollu-

tion, extreme changes in weather patterns and

the loss of biodiversity at an unprecedented

rate compels us as an organization to be more

demanding and go beyond what is expected

from our performance in this aspect.

2018-2020Challenges

Continue optimizing processes to reduce the use of energy and water and the generation of emissions and increase the percentage of recycling and reuse of water and waste.

Ensure the conditions necessary to consolidate the measurement of environmental indicators in all operations under the same methodology.

Strengthen the post-consumer strategy for closing the cycle of used cooking oil at the plants.

Identify projects to improve, update or renew technologies through the engineering of packaging with a proactive approach to reduce the use of materials.

Water

Emissions

Intensity of water consumption (m3/t.e)

Data coverage (weighted production)

1.27

1.26

1.25

1.24

1.23

1.22

1.21

1.20

1.19

1.18

1.26

1.23

1.26

1.21

1.23

2013 2014 2015 2016 2017

2013 2014 2015 2016 2017

73% 73% 95% 95% 96%

2013 2014 2015 2016 2017

Scope 1 (direct emissions)

73% 73% 80% 81% 84%

73% 73% 75% 76% 78%

Scope 2(indirect emissions)

Carbon Footprint(ton CO2 eq.)

Data coverage (weighted production)

Data coverage (weighted production)

Scope 3(indirect emissions of logistics)

39.901 46.037.4 45.059.08 46.717.37 51.675.83

4.949.2 6.117.1 6.770.09 9.327.65 8.806.96

44.848.6 51.771 51.829.17 56.040.02 60.561.79

7.966. 6.617.2 2.536.5 3.806.6 4.591.1

Ecoindicator (kg CO2 eq./t.e)

200

190

180

170

160

150

140

156

182184

178

196

2013 2014 2015 2016 2017

Data coverage (weighted production)

Data coverage (weighted production)

2013 2014 2015 2016 2017

73% 73% 85% 86% 88%

Energy

Energy intensity (MGh/t.e)

2.5

2

1.5

1

0.5

0

1.84

2.182.03

0.740.81

2013 2014 2015 2016 2017

2013 2014 2015 2016 2017

73% 73% 95% 96% 96%

Waste

Energy intensity (MGh/t.e)

78%

76%

74%

72%

70%

68%

66%

2013 2014 2015 2016 2017

71

69

72

77

69

Data coverage (weighted production)

2013 2014 2015 2016 2017

73% 77% 85% 100% 100%

We carried out projects to modify packaging materials, focused on optimizing natural resources, consisting of the modification of labels and the substitution of materials.

Replacement of PET from the Gourmet Olive Oil portfolio for glass.

Change in the size of the labels of certain references, achieving savings of more than 50% and optimized the use of the labeling line.

We carried on with the Team is Green at Heart campaign to generate a cul-ture and raise internal awareness by promoting the rational use and sav-

ings of natural resources.

The Bogotá plant was recognized for the fifth consecutive year in the District Environmental

Excellence program of the District Environmental Department (PREAD) in the Elite category thanks to its activities under the sustainability approach. It

has set an example for the rest of the Organization’s operations in terms of the maturity

of its environmental management standards.

Change from folding cardboard for margarine packaging to a 100% recycled material, achieving savings of approximately 16% on cost.

In 2017, Manos Verdes [Green Hands] managed to

12% to 25%of the possible universe among customers of the business, demonstrating that

it still has potential for growth.

Collect more than

1,100 Tonsof used cooking oil (UCO), at more than 1,600 points of sale

Avoid the contamination of

1’235,533 m3

of water

Recover

3.7%of the containers placed on the market

Execute more than

20 pilot projectsfor the collection of UCO in homes

Participate in

3 eventsof open innovation

Reduce the emission of

2’552,394 kg de CO2

(by converting UCO into biodiesel)

Contribute to the reduction of illegality on the oil and fat market

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2018-2020Challenges

Maintain an optimum capital structure (adequate balance between debt and equity) to maximize the value of the Organization and profitable growth over time.

Prepare for an electronic billing system in Colombia, requiring us to modernize our information systems.

Strengthen the risk measurement, monitoring and reporting system within the organization.

Long-term Financial Growth

At the international level, the year 2017 was

characterized by a recovery in the global

economy; growth went from

0.9%

2.4%3.0%

1.5%.

in the year 2016 to

2.0%in 2016 to

1.6%in the year 2017.

coming from a slowdown in 2016 of

5.75%at the end of 2016, to

4.09%at the end of 2017.

in 2017, when Latin America managed to grow

0.5%

This growth was concentrated in some coun-

tries in the area, but in others, there was a

slowdown, as is the case of Colombia, which

went from growing

This situation in Colombia is attributed to several

factors such as: low oil prices, the increase in the

VAT rate, the lowest growth in employee income,

political uncertainty, low consumer confidence and

the decline in the creation of jobs, which led to the

limited growth of the household demand. House-

hold spending, understood as all the purchases and

payments made by families on utilities and new and

used products, ended the year 2017 with a modera-

te growth of

compared to 2016, and, with respect to the place of

purchase, we found that the hard discount has gained

importance and has begun to oust other places of

purchase, such as corner stores. Supermarkets have

regained participation with the appearance of smaller

volumes and price reductions. In terms of inflation,

the year was marked by a sharp correction in food

prices, going from an inflation rate of

As a result of the decrease in in-flation, the Central Bank of Co-lombia reduced its intervention rate of 7.5% at the beginning of the year to 4.75%.

We designed a mechanism that allowed

us to quantify, analyze and manage

working capital by business unit in order

to achieve the profitable and sustainable

growth of all our businesses

We completed the first due dili-

gence in risk analysis in human

rights with the support of a third

party, finding that we had no criti-

cal risks in our direct operation and

indicating special areas of atten-

tion due to their impact and likeli-

hood of occurrence. We aim to

internalize this methodology and

integrate it in our corporate mana-

gement process to ensure the vali-

dity of assessments over time, and,

eventually expand the scope for

addressing real and potential risks

throughout our value chain to

include indirect impacts.

We managed to grow in terms of

volume, taking the lead in the oil

market, thanks to strong control on

spending, working capital and cash

optimization was required, in addi-

tion to careful management of

feedstock purchases in order to

withstand the volatilities of palm,

palm kernel, sunflower, soy and

canola oil.

We strengthened the corporate mana-

gement of risks through different acti-

vities to strengthen the culture, while

keeping the corporate residual risk

level at moderate.

We divested the Team Plastics opera-

tion to focus resources on more strate-

gic activities in the long term, thus

strengthening our capabilities in other

regions and activities. In addition to

finding a fit with our corporate values,

the guarantee of transferring 100% of

the facility's staff, thus ensuring job

stability of the employees, was a prere-

quisite in the assessment of potential

buyers. The sale of the entire operation

was made to Amcor Rigid Plastics,

world leaders in rigid plastic containers,

with the certainty that our people

would be in the best of hands.

Economic Value Created and Distributed (EVD)

Total Revenue (EVC)

1,615,963

82%

10%

4.3%2.6%

Net sales plus revenue from financial investments and

sale of assets

Total EVD (does not include revenue) in COP millions

1,545,802(EVD) Operating costs: payments to suppliers, royalties and facilitation payments.

Economic value retained (EVR)(EVC - EVD)

1,323,760

(EVD) Payments to capital providers: dividends paid to all shareholders.

42,040(EVD) Payments to governments: all taxes, contributions and penalties. Includes payment to regulatory authorities.

17,057

70,160

(EVD) Investment in the community voluntary contributions and investment of funds in the community.

218

(EVD) Total salaries and benefits for employees: total payments made to employees and social security. Does not include future payment commitments.

162,728