TC3.biz Professional Development Workshops Fall 2014

TC3.biz is pleased to continue to offer a limited, select group of

workshops in which you can enroll one or more employees to

develop skills in a variety of areas.

Please call us if you don’t see what you need. A customized

training program – whether a variation of one of the programs in

this brochure or something specific for your business, industry,

or agency – can often be the most effective way to make

systematic improvement. And we’re happy to help.

In 2013-14, we provided over 200 customized training programs

for a variety of clients in banking, manufacturing, education,

human services, hospitality, professional services, government,

and more.

Customized training program topics ranged from machining,

strategic leadership and coaching, supervisory training, smart

work, problem solving, customer service, communication,

project management, workplace safety, basic and advanced math

and process mapping to Microsoft Access and Excel.

Please call me at 607.844.6586 if I can be of assistance in

meeting your organizational development needs. We’d like

you to join the hundreds of clients we’ve served over the years,

and we promise you will be pleased with our service and with

the results!

Martha HubbardDirector, Strategic Corporate and Community Partnerships

Greetings

Computer | page 1-3

Communication | page 4-5

Management | page 6-9

Workplace and Business | page 10-12

State Licensing | page 13

Healthcare Careers | page 14Con

tents

Who we are and what we do for you

Your Key to Success• TC3.biz creates training programs that build the workplace skills your business needs to succeed.

• Our consultants are not only subject-matter experts with real-world experience, they are also professional adult educators.

• We offer training around-the-clock – what fits your schedule best?

• We take responsibility for all aspects of the program – you only need to call us, and we get working for you.

• We can provide training programs on-site, or at one of our three convenient, fully equipped locations.

• Our staff is always available to help you.

Visit TC3.biz for more details.

If you don’t see what you need – or need help determining your training needs – call us at 607.844.6586 or email [email protected].

Grant fundingMany programs are eligible for training grant funding through our SUNY Workforce Training Program. If eligible, TC3.biz can secure the grant funding for you. For more information, contact us at 607.844.6568 or [email protected].

Greetings

NEW! Mastering Computer Skills for the Workplace

Must-have skills to succeed in the workplace!

You’ll learn to: • Create, edit, and manage presentations in MS PowerPoint, documents in MS Word, email and calendars in MS Outlook, and spreadsheets in MS Excel• Master the most common uses so that you can work faster and more efficiently

You will leave class with a set of skills that are a workplace requirement in today’s fast-paced, ever-changing environment, enabling your future career success.

Online | Sept 2 – 26 Registration deadline Sept 5 $195 fee | includes materials | 16 hours

Introduction to Microsoft Excel 2010

Build knowledge and confidence, and save time!

Topics Include:• Excel environment – terminology, help, navigation• Entering and editing data – text and values, formulas, pictures, saving and updating workbooks• Modifying worksheets – move and copy data and formulas, absolute and relative references, insert and delete ranges, rows and columns• Functions – entering, autosum, and other common functions• Formatting – text, row, column, number, conditioning, and additional format options• Printing – preparation, setup, printing worksheets• Charts – the basics and formatting• Workbooks – view, print, and manage multiple worksheets • Graphics and screenshots – conditional formatting, SmartArt, and screenshots

Cortland | Oct 13 | 8:30 a.m. – 4 p.m. Registration deadline Oct 6 $139 fee | includes materials | 7 hours OR Online Sessions begin third Wednesday of each month $109 fee | 24 hours

Intermediate Microsoft Excel 2010

Take your skills to the next level!

Topics Include:• Multiple worksheets and workbooks – management, linking worksheets with 3-D formulas, and linking workbooks • Advanced formatting – special number formats, functions, styles, themes, and others• Outlines and subtotals – outlining and consolidating data, creating subtotals• Cell and range names – creating, using, and managing•Tables – sorting, using advanced filters and working with tables• Web and sharing features – save workbook as webpage, hyperlinks, and sharing workbooks• Advanced charting – format options, combination charts, and graphical elements• Documenting and auditing – features, comments, protection, and workgroup collaboration• Templates and settings – change application settings, use built-in templates, create and manage templates• PivotTables and PivotCharts – working with, rearranging, formatting PivotTables, and using PivotCharts

Cortland | Oct 14 | 8:30 a.m. – 4 p.m. Registration deadline Oct 7 $139 fee | includes materials | 7 hours OR Online Sessions begin third Wednesday of each month $109 fee | 24 hours

Computer

1 607.844.6586 | [email protected] | TC3.biz

Customization CAPABILITIES

Microsoft Office Applications Adobe Database ManagementAutoCAD

Web DesignSketchUpREVITAnd more!

Don’t see what you need? We can develop a new program, or tailor one of these to your specific needs – when and where you need it! Call us today at 607.844.6586, and we’ll get to work for you!

To register call 607.844.6586 or complete form inside 2

Introduction to Word 2010

You’ll learn to:• Add, move through, relocate, and edit text• Work on two or more documents simultaneously• Change the size or appearance of text• Change margins and tab settings, automatically center, right align, justify, and indent text• Run the integrated grammar and spelling checker• Use the thesaurus• Save, retrieve, copy, organize, and print your documents

Online Sessions begin third Wednesday of each month $109 fee | 24 hours

Intermediate Word 2010

You’ll learn to:• Perform a mail merge, print labels, and make form letters• Explore macros, styles, and templates• Use Word to create signs, flyers, menus, brochures, and even newsletters• Insert digital photographs, clip art images, and bar, line, or pie charts• Wrap text around graphic images and divide a page into columns and text boxes• Create an index, table of contents, list of figures automatically• Keep track of page numbers for your chapter headings or index entries


Introduction to Microsoft Access 2010Put your data to work for you and create aneffective, efficient database!

Topics include:• Databases – concepts, planning, and design• Tables – explore, create, design modifications• Fields and Records – find, sort, edit, and organize• Data Entry Rules – set field properties, input masks, and validation rules• Queries – create and use; modify queries and query results; perform operations • Forms – create, design, sort, and filter • Reports – create, design, modify, and print

Ithaca | Oct 21 and 28 | 9 a.m. – 12:30 p.m. Registration deadline Oct 14 $139 fee | includes materials | 7 hours OR Online Sessions begin third Wednesday of each month $109 fee | 24 hours

Intermediate Microsoft Access 2010

Take your database knowledge to the next level

Topics Include:• Relational databases – database normalization, table relationships, and referential integrity• Related tables – creating lookup fields, modifying lookup fields, and subsheets• Complex queries – joining tables in queries, using calculated fields, and summarizing and grouping values• Advanced form design – adding unbound controls, graphics, calculated values, combo boxes and advanced form types• Reports and printing – customized header and footers, calculated values, printing and labels• Charts – in forms and reports• PivotTables and PivotCharts – creating, modifying, and their usefulness

Ithaca | Nov 6 and 13 | 9 am – 12:30 p.m. Registration deadline Oct 30 $139 fee | includes materials | 7 hours OR Online Sessions begin third Wednesday of each month $109 fee | 24 hours

Computer

Enjoy the online learning environment?

Computer training is available online at

www.ed2go.com/TC3.

Introduction to Microsoft Project 2010Discover how to effectively plan, implement, and control projects using Microsoft Project 2010.

You’ll learn:• How to think through and organize your project’s details, plan a schedule, sequence tasks, produce a baseline, assign resources and costs, track your progress, identify and analyze variances, and revise your project plan• How to manage schedule – enlarge it and share it with clients and co-workers• Techniques for fine-tuning different aspects of your project, including splitting tasks for work interruptions and defining material consumption rates


Introduction to Adobe Acrobat XGo beyond PDF files and explore the versatility of Acrobat.

You’ll learn to:• Bring together a wide range of content from dozens of programs that you can reuse and customize in Acrobat X Pro• Change text, create files, add pages and images• Add backgrounds, bookmarks, links, and modify page sizes• Protect your work with password security• Streamline the collaboration process and simplify how you conduct, control, and manage a document review cycle• Work in real-time using a chat window in Acrobat X or online using a free Web conferencing room• Wrap a set of PDF files (and other documents, too) into a PDF Portfolio, complete with a Flash interface and display features to create the ultimate in customized presentations


‘In the beginning, my knowledge was limited but this course changed that basic understanding. The instructor carefully explained the topics step-by-step which I needed and she made each session interesting and fun. This was a great experience.’ – Recent participant

PREZITake a journey into the world of creative presentations. Join the ranks of professionals using this outstanding tool! Bring your vision to life with Prezi and leave PowerPoint behind!

You’ll learn to:• Use and engage your creative side for amazing presentations • Captivate your audience with what and how you are presenting

Online | Sept 2 – 26 Registration deadline Sept 5 $195 fee | includes materials | 16 hours


Computer

Ed2Go offers workshops to fit all of your professional development needs. Choose from introductory to advanced courses.

A sample of available topic areas:

• Business

• Computer applications

• Healthcare and medical

• Written and verbal communication

• Law and legal

• Personal development

• Teaching and education

• Desktop publishing

• Web design

• Leadership, management, and supervision

A new section of online courses begins each month. Sign up today!

Register online at www.ed2go.com/TC3 or call TC3.biz at 607.844.6586

for assistance.

Tough Conversations Made EasyKnow how to start (and finish) tough conversations.

You’ll learn to:• Develop strategies for initiating tough conversations • Accurately assess, control, and respond to one’s own emotions and the emotions of others • Maintain professionalism

Ithaca | Oct 3 | 9 a.m. – 12:30 p.m. Registration deadline Sept 26 $149 fee | includes materials | 3 hours

Certificate in Workplace CommunicationGood communication in the workplace is more important than ever.

You’ll learn:• A workable conflict management model, with successful and practical conflict management strategies• How to improve your negotiation skills for a win-win outcome• Personality profiles for better work performance

Online | Sept 2 – Nov 28 Registration deadline Sept 5 $595 | includes materials | 56 hours

Consists of three classes: Conflict Management, Negotiation: Get What You Want, Using Personality Profiles for Better Work Performance

Keys to Effective CommunicationBecome more confident, create a great first impression, get along well with others, and create more and better personal and professional relationships.

You’ll learn:• Qualities that make someone a great communicator and the five components of achievable goals • How to build and keep rapport with others• To contain a conversation, keep it on track and move toward your goals• Useful motivation strategies

Online Sessions begin third Wednesday of each month $109 fee | includes materials | 24 hours

Effective Business WritingDon’t let small gaps in your business writing skills prevent you from reaching your full potential!

You’ll learn:• Brainstorming techniques• A helpful system for organizing your writing – email, formal letter, or memo• To make your readers do what you want• How to master seven strategies for putting your ideas in order and learn how poor sequencing can sabotage your efforts• Keys to revising, formatting, editing, and proofreading Online Sessions begin third Wednesday of each month $109 fee | includes materials | 24 hours


CommunicationCustomization CAPABILITIES

Creating and Delivering PresentationsBusiness and Email WritingThe Art of Listening EffectivelyGiving and Receiving FeedbackCommunicating with Tact and Influence

Meetings: Getting the Work DoneCommunication Coaching for ManagersCommunicating Through ChangeCustomized Writing Coaching and InstructionDecoding Loaded MessagesOvercoming Barriers to CommunicationListening for the Bottom Line

Don’t see what you need? We can develop a new program, or tailor one of these to your specific needs – when and where you need it! Call us today at 607.844.6586, and we’ll get to work for you!

Grammar RefresherGain confidence in your ability to produce clean, grammatically correct work! Our course offers memorable lessons, vivid examples, and interactive exercises that will give you ample opportunity to put what you learn into practice. Reacquaint yourself with old, forgotten rules, meet some new ones, and discover your own grammatical strengths.

You’ll review:• The basics of English grammar• Sentence structure and punctuation• Logic and clarity• Much, much more!


‘Now this is what I call a refresher course!I am very pleased with all the informationthat was offered.’- Recent participant

NEW! Intercultural CommunicationGlobalization requires us to adapt our communication skills to be successful in a culturally diverse world.

You will:• Delve into the different approaches to cross-cultural communication, and come away with a new perspective on culture • Take away a better understanding of how cultural-worldview shapes and drives communication

Online | Sept 2 – 26 Registration deadline Sept 5 $195 | includes materials | 16 hours

NEW! Powerful Presentations and Effective Speaking TechniquesNearly every job or business has an element of speaking, presentations, or sales.

This course will allow you to master all three and accelerate your success in every aspect of your career. Learn everything from voice and speech basics like proper breathing, diction and enunciation, all the way to specific presentation templates and techniques that will allow you to deliver your presentations with ease and confidence. From the boardroom, to the classroom, to speaking for thousands of people, there are several critical factors that every speaker must master. You will learn how to effectively deliver a presentation to one person across the table, in front of a small group in a boardroom, from stage for a large audience, and host tele-seminars or webinars online.

Online |Sept 2 – 26 Registration deadline Sept 5 $195 | includes materials | 16 hours


Communication

Making the Transition to SupervisorAre you a new supervisor? Would you like to prepare for a promotion or acquire skills for a new job? This highly interactive workshop will enable you to make a smoother transition from peer to supervisor!

You’ll learn:• Key supervisory competencies• Supervisory duties and responsibilities• How to assess your readiness to assume a supervisory role• Common challenges for new supervisors• How to avoid the pitfalls for new supervisors• To adjust your focus from peer to leader

Dryden | Oct 10 | 8:30 – 11:30 a.m. Registration deadline Oct 3 $129 fee | includes materials | 3 hours

NEW! Executive Leadership in the 21st CenturyOur economy is moving swiftly out of the industrial age into the new economy of the Internet, knowledge, and innovation. Executive leaders require a new perspective on the external environment and new tools to lead one’s internal organizational structure and way of doing business.

You will:• Discover information not available anywhere else about how the marketplace and business is changing• Find out what executive leaders need to know about the new economy to position your organization for success moving forward

Online |Oct 6 - 31 Registration deadline Oct 10 $395 | includes materials | 16 hours

NEW! Fatal Leadership ErrorsDiscover how fatal leadership errors begin.

You will:• Review cases of real leaders who experienced initial success but ultimately failed because of their own actions• Find out the leading fatal leadership errors, inappropriate dispositions and attitudes, and lack of knowledge and skills• Take away several practical recommendations to help you minimize these errors and help you perform your leadership role to an optimal level of efficiency

Online | Nov 3 - 28 Registration deadline Nov 7 $295 | includes materials | 16 hours

Great Meetings!Discover how to make the most out of your meet-ings and become a “Great Meeting” organization!

You’ll learn:• Why effective meetings are essential to getting things done• Alternatives and ideas on different meeting types and ways to reduce time in meetings• The anatomy of a great meeting• Preparing for a meeting • The meeting structure and agenda• Participant roles• Notification and scheduling• Leading effective meetings• Tips and strategies• Setting the tone for success• Dealing with people and distractions• Evaluating each meeting’s effectiveness• Why “Great Meetings” are YOUR responsibility

Ithaca | Dec 2 | 9 a.m. – 12:30 p.m. Registration deadline Nov 25 $169 fee | includes materials | 3.5 hours


Management and LeadershipCustomization CAPABILITIES

Business Ethics and ProfessionalismCoaching SkillsPerformance ReviewsLegal and Effective InterviewingLegal Issues for SupervisorsBuilding Trust and AccountabilityStrategic Planning

Project ManagementBuilding Productive TeamsManaging ChangeNew Supervisor Boot CampLeading with Emotional IntelligenceAnd more!

Don’t see what you need? We can develop a new program, or tailor one of these to your specific needs – when and where you need it! Call us today at 607.844.6586 and we’ll get to work for you!

Core Leadership SkillsRealize your own strengths as a leader and use them to:• Explore the traits of effective leaders• Identify the traits of effective leaders • Apply situational leadership skills

Dryden | Oct 17 | 8:30 a.m. – 12:30 p.m. Registration deadline Oct 10 $149 | includes materials | 4 hours

‘I thought Bob did an excellent job. Fast-paced, packed with information, and entertaining with lots of real-life illustrations and activities.’ - Recent participant

Leading with Emotional IntelligenceBuild on your strengths. Elevate your performance beyond technical skills and IQ.

You’ll learn to:• Assess and improve self-awareness, self-management, social awareness, and relationship management• Motivate, influence, and develop others• Become a change catalyst• Enhance teamwork and collaboration


Working Effectively Across DifferencesGreat teams recognize and utilize different work styles!

• Understand your work style through several self-assessment tools

• Develop strategies to work productively with different working styles • Discover individual and organizational advantages of tapping into and working effectively with various work styles


Managing Multiple PrioritiesIs everything on your desk a top priority?

You’ll learn:• Techniques to manage everyday conflicts• Urgency index assessment• Five tools for activity control and prioritization• To eliminate time waster, end procrastination, and become results-oriented so you can achieve optimum results

Dryden | Nov 7 | 8:30 a.m. – 12:30 p.m. Registration deadline Oct 31 $149 | includes materials | 4 hours

Maximizing Employee PerformanceDo you need to enhance the skills of satisfactory performers while improving the performance of poor performers?

Start with a five-point cause analysis to determine the reasons for low performance, so you can implement change strategies successfully.

Dryden | Nov 14 | 8:30 a.m. – 12:30 p.m. Registration deadline Nov 7 $149 | includes materials | 4 hours

Management and Leadership


5 Part Skills Development Series for Supervisors and Team Leaders Save training $$$ and enroll in all five classes

Enhance the effectiveness of all supervisors and team leaders. Give your staff a skills and confidence boost!

• Core Leadership Skills• Leading with Emotional Intelligence• Working Across Differences • Managing Multiple Priorities• Maximizing Employee Performance

Dryden | Oct 17 – Nov 14 | 8:30 a.m. – 12:30 p.m. Registration deadline Oct 10 $499 fee | includes materials | 20 hours

NEW! Accounting and Finance for Non-Finance Managers

Get a foundation to understand the seven steps in the accounting cycle and use financial information in decision making.

You will learn:• Financial concepts• Accounting processes• Practical techniques that will increase your effectiveness and career• To analyze resource allocation and evaluate financial performance

Cortland | Oct 28 | 1 – 4:30 p.m. Registration deadline Oct 24 $195 | includes materials | 4 hours OR Online |Sept 2 – 26 Registration deadline Sept 5 $195 | includes materials | 16 hours

NEW! Lean Six Sigma In today’s world, Lean is a part of the business environment. Lean Six Sigma attacks inefficiencies, non-value added wastes caused by defects, non-value-added flow of information or materials, non-productive time, data storage, stacks of inventory, overproduction and extra processing. With Lean Six Sigma techniques you will have the skills to lead successfully in both service and manufacturing industries. No pre-requisites required!

Online |Nov 3 - 28 Registration deadline Nov 7 $245 | includes materials | 16 hours

Certificate in Leadership Development for Generation YHow-to practical information on advancing your leadership potential and making a difference in both the workplace and society.

You’ll learn:• What it takes to become an effective leader• Your style of leadership• How to discuss task completion and build relationships with your subordinates• The unspoken secrets that leaders know and the strategies they employ/exhibit for influencing others

Leadership skills are acquired and learned. You can become a leader if you know the do’s and don’ts; what to say, what not to say; what to do, what not to do. At the end of completing the three course certificate, you will come away with a new understanding, new toolbox of leadership skills, and the information to move your leadership development into high gear.

Online | Sept 2 – Nov 28 Registration deadline Sept 5 $395 | includes materials | 48 hours

Certificate consists of three courses: Leadership Principles, Developing Your Leadership Skills and Developing YourProfessional Career.

Many employers support professional development training for their employees. Here are some ideas: • Ask them about one or more of our courses • Give them a copy of this brochure and show them the courses you’re interested in • Explain how you and the company will benefit from your attending • Training is convenient with local and online course offerings • Excellent training opportunities at reasonable prices



Business Coaching CertificateAcquire skills in the development, implementation, and support of coaching and mentoring programs in your workplace.

Take home the much-awaited toolkit you have been searching for to improve your employees’ performance, and create the working environment that your employees will find truly rewarding. Building on Coaching and Mentoring in the Workplace Course I, C/M II takes a further in-depth look at variables involved in employee support. Critical analysis and improvement of your programs alongside group dynamics and innovative strategies will also be examined in terms of coaching and mentoring programs.

Online | Sept 2 – Oct 31 Registration deadline Sept 5 $295 | includes materials | 32 hours

Consists of two courses: Mentoring and Coaching in the Workplace Level I and Mentor-ing and Coaching in the Workplace Level II.

Did you know that TC3.biz offers several non-credit

certificate programs online?www.yougotclass.org/catalog.cfm/TC3

Improving Teamwork and CooperationCreate an environment of teamwork and cooperation!

As a supervisor, you must be able to get your people to work together effectively in both formal and informal team environments.

You’ll learn to:• Improve cooperation• Improve communication• Improve commitment in any work group

Dryden | Nov 18 | 8:30 a.m. – 12:30 p.m. Registration deadline Nov 11 $149 fee | includes materials | 4 hours

Managing Generations in the WorkplaceSupervising different generations in the workplace? Generations X and Y are significantly different than the Boomer generation. Each generation has different expectations and styles of work in the workplace. Come explore the characteristics of the different generations in the workplace.

You’ll learn:• What motivates each generation at work• What incentives they respond to• What messages they value• Practical, how-to tips and techniques for managing Boomers, Gen Xers, and Gen Yers in the workplace

Online | Nov 3 - 28 Registration deadline Nov 7 $175 | includes materials | 16 hours

Project Management FundamentalsMaster the essentials of project management.

You’ll learn:• Project politics and ethics, project measurements, and project closure• How to develop all sections of a project plan• To become comfortable with the project management body of knowledge• How to develop a variety of powerful techniques to generate project ideas





Identifying Root Causes and Solving ProblemsFeel as if you’re solving the same problem over and over again? Discover root-cause analysis and solutions with this interactive, outcome-focused workshop.

You’ll learn:• What problem solving really involves on a personal and team level• How to apply a structured approach to problem solving• The A3 problem solving method• The vital importance of clearly understanding and stating the “real” problem• The “5 whys” and other tools to learn to get to the root cause• Critical thinking in teams• The importance of implementing a structured and on-going problem solving solution• How having an effective problem solving solution can make a good organization great

Ithaca | Oct 15 | 9 a.m. – 12:30 p.m. Registration deadline Oct 8 $169 | includes materials | 4 hours

Dealing with Negativityand Chaos in the WorkplaceDo negative co-workers drive you crazy? You are not alone!

Although you may think the difficulty is the people themselves, it is actually how others enable their behavior. Yes, you read that correctly. Did you realize that as you shift and change your reaction, gain the appropriate skills and confidence, you can stop negativity right in its tracks? Join us in the experience to learn the three things you can do every day to improve your workplace and help your sanity when managing negativity.

Ithaca | Nov 14 | 9 a.m. – 12:30 p.m. Registration deadline Nov 7 $189 fee | includes materials | 3.5 hours

Certificate in Customer ServiceCustomer service is essential for business and all work organizations.

You’ll learn to:• Improve your customer service skills to enhance your career skill set• Improve productivity• Increase your organization’s success

You will also take away some extraordinary customer service techniques you won’t find anywhere else!

Online | Sept 2 – Oct 31 Registration deadline Sept 5 $245 fee | includes materials | 32 hours

Consists of two classes: Keys to Customer Service and Extraordinary Customer Service

Promoting Civility in the WorkplaceIs workplace respect a thing of the past? Not when you have the tools to turn a potential conflict into a learning opportunity.

You’ll learn:• The specifics of disarming passive/aggressive behavior without losing your professionalism in the process• To become comfortable telling the truth without swallowing your anger• When and how to approach a volatile or explosive interpersonal conflict with confidence• The concepts of validation and appropriate assertiveness• To master your ability to communicate what you want while receiving the information to be successful

Ithaca | Nov 21 | 9 a.m. – 12:30 p.m. Registration deadline Nov 14 $189 fee | includes materials | 3.5 hours


Workplace and Business

Customization CAPABILITIES

Work with Me Developing High Performance TeamsWorking with Different Personality Types Orchestrating Cross-functional Initiatives: Project Team and Task Forces

Communicating with Tact and Influence Reaching Agreement in TeamsBuilding Trust and Accountability Great Customer Connections

Don’t see what you need? We can develop a new program, or tailor one of these to your specific needs – when and where you need it! Call us today at 607.844.6586 and we’ll get to work for you!

Apply Lean Sigma Practices to HR Functions Develop the mindset of Lean Operational Excellence – an advanced problem solving approach that facilitates continuous improvement within the organization through the identification and elimination of waste.

You’ll learn:• Streamline processes in the areas of recruiting, hiring, training, compensating, and managing performance • Concepts, tools, and methods for benchmarking and assessing problems, and lead continuous improvement efforts to resolve them

After taking this course you will have an expanded capacity to facilitate small groups and teams using Lean Process Improvement principles.

Online | Oct 6 – 31 Registration deadline Oct 10 $245 | includes materials | 16 hours

Time and Productivity ManagementTime is even more valuable in this century than in the last. How effectively you manage your time and productivity can affect your business and personal life in so many ways. You’ll get tips and techniques you won’t get anywhere else for managing time and increasing productivity. Come away with proven tips to put into practice.

Online |Oct 6 - 31 Registration deadline Oct 10 $195 | includes materials | 16 hours

Understanding the Human Resource FunctionHandle basic human resource functions to ensure the best possible results.

You’ll learn:• The hiring process• Ways to locate quality employees in a competitive labor market• Employee rights• The legal side of the human resource field


Legal Issues for HR and Supervisors You’ll learn to:• Handle everyday employment situations with confidence• Be able to better safeguard the employer and yourself from legal actions• Identify legal red flags• Know when to refer to HR for guidance Several laws will be covered including Title VII, sexual harassment, ADA, FMLA, and the FLSA.

Cortland | Nov 5 | 1 – 4:30 p.m. Registration deadline Oct 29 $179 fee | includes materials | 4 hours

NEW! Onboarding New EmployeesEnsure a smooth transition from best candidate to star employee.

Onboarding is the process of socializing new employees into the organization. Onboarding of employees begins well before traditional new-hire orientation and has long reaching implications. At the conclusion of the class you will have constructed an Onboarding Program for use in your own organization.

Online | Sept 2 – 26 Registration deadline Sept 5 $195 | includes materials | 16 hours

Workplace Ethics and EtiquetteFor entrepreneurs, managers or anyone in the workplace, understanding workplace ethics and etiquette is critical to individual and organizational success.

You’ll will:• Discover new information about the related but different concepts of business ethics and etiquette• Learn the how-to’s of making ethical business decisions• Find out the 5 secrets of how to interact properly in business and social settings to improve your communication and networking skills

Online |Sept 2 - 26 Registration deadline Sept 5 $145 | includes materials | 16 hours




Practical Math for the WorkplaceInterested in acquiring the skills needed to understand and perform business activities such as payroll, banking, invoicing, and purchasing?

You’ll learn:• A clear and understandable insight into basic mathematical skills• Processes needed to perform financial tasks required in the workplace• A basic foundation for understanding the practical applications of mathematics in common workplace activities.

Online |Sept 2 – 26 Registration deadline Sept 5 $145 fee | includes materials | 16 hours

Fundamentals of AccountingDemand for accounting professionals currently exceeds supply. Increasing your financial awareness while gaining marketable skills.

You’ll learn:• The basics of double-entry bookkeeping• How to analyze and record financial transactions• Handling of accounts receivable, accounts payable, payroll procedures, sales taxes, and various common banking activities• How to prepare an income statement and closing out accounts at the end of each fiscal period


Fundamentals of Accounting IIIf you’re interested in increasing your financial awareness and accountability while also gaining a marketable skill, this is the course for you.

You’ll learn:• Special journals and uncollectible accounts receivable• Plant assets and depreciation• Notes and interest• Accrued revenue and expenses• Dividends, retained earnings, and various financial reports for corporations


Creating WebpagesCreate and post your very own Web site on the Internet using HTML.

You’ll learn:• The fundamentals of web design• Planning the content, structure and layout of your web site• How to create pages full of neatly formatted text, and add color, backgrounds, graphics and tables• Building links between the pages and to the outside world• How to secure the best possible location in search engine listings• Powerful no-cost or low-cost web marketing strategies


Advanced WebpagesTake your Web design skills to the next level! Whether you want to work as a freelance Web designer, join a Web development team, or build websites for your organization, this course will give you the advanced tools you need.

You’ll learn:• HTML code for page content and CSS code• Cutting-edge techniques that take advantage of HTML5 and CSS3, the latest versions of the languages used to create modern websites• To build interactive websites that collect information from visitors through email signup and feedback forms• The latest and most effective techniques for presenting layouts and video that work in any browsing environment from a desktop computer to a mobile device• Purchasing and uploading your site to a remote server

And, you won’t need any special software -just the text editor that comes installed with your computer.



Introduction to Notary PublicPrepare for the New York State Notary Public Exam.

You will:• Understand confusing laws and procedures• Prepare to competently execute all duties• Avoid conflict of interest, maintain professional ethics, charge proper fees, handle special situations, minimize legal liability• Feel confident taking the exam

You’ll also have access to a webpage to post your notary related questions after the course.

Ithaca | Dec 9 | 9 a.m. – 12:30 p.m. Registration deadline Dec 2 $139 | includes materials | 3.5 hours

Includes a copy of Notary Public Handbook: A Guide for New York by Al Piombino.

‘Very interactive, gave several helpful examples. Helpful in preparing for the test and great that he not only knows the materials and the text – he wrote it!’ - Recent participant

D.A.S.A. Training(Dignity for All Students Act)

The course reviews the DASA act, looks at the causes and effects of bullying on students and schools, and presents ways to work with bullies and victims. Several models will be used to explain the needs of children who are bullied and what happens when these needs are not met. Participants will be challenged to look at their own backgrounds and assumptions about bullying and come up with strategies to prevent bullying in their classrooms and schools. Cyber bullying will also be highlighted.

Please note: Sessions fill well before theregistration deadline. Register early to guarantee your seat in a workshop.

Dryden | Oct 18 | 10 a.m. – 5 p.m. Registration deadline Oct 10 $62.50 fee | includes materials| 6 hours Dryden | Nov 15 | 10 a.m. – 5 p.m. Registration deadline Nov 14 $62.50 fee | includes materials| 6 hours Dryden | Dec 6 | 10 a.m. – 5 p.m. Registration deadline Nov 26 $62.50 fee | includes materials| 6 hours

This course meets the six hour DASA training requirements for teachers and school professionals in New York State seeking certification.

State Licensing


Customized Training. Customized Results.

TC3.biz is your resource for customized workforce training and consulting programs.

In many cases, we can secure funding through our SUNY Workforce Program and write the grant for you,

monitor the program, and provide final records and reports.

Medical Administrative AssistantPrepare to function effectively in many of the administrative and clerical positions in the healthcare industry.

This program covers important backgroundinformation on: • Medical records management• Medical practice management and communication• Fraud abuse and compliance• Technology in the healthcare environment • Business side of medicine• Abbreviations and symbols used in the medical office• HIPAA review • Patient bill of rights and confidentiality • Care and handling of medical records • Health insurance coverage, coding procedures • Assisting with medical emergencies• Specimen collection, laboratory safety, federal and state regulations

Ithaca | Oct 21 – Dec 11 | T and TH | 6 – 9:30 p.m. $999 fee | includes textbooks and materials 50 hours

Dental Assisting Program

Prepare for an entry-level position in one of the fastest growing healthcare positions – dental assisting. Familiarize yourself with all areas of pre-clinical dental assisting and professional skills required to function as an assistant in the dental practice.

This course covers the administrative aspects of the following key areas and topics: • The history of dentistry and dental assisting• Introduction to the dental office• The legal aspects of dentistry• Policies and guidelines

Clinical aspects include: • The introduction to oral anatomy• Dental operatory• Dental equipment & hand-pieces• Introduction to tooth structure• Primary and permanent teeth• The oral cavity and related structures• Proper patient positioning• Sterilization

In addition to entry-level administrative jobs, this course is ideal for students interested in pursuing a future formal Dental Hygienist program.

Cortland | Oct 13 – Dec 10 | M and W | 6 – 9:30 p.m. $1,199 fee | includes text books and materials 60 hours

New! Online E-Learning Healthcare Courses!These courses are highly interactive and provide students with an enriched learning experience. Each course includes: 24-hour-a-day instructor support and course mentors; engaging labs, student exercises and course videos; all text-books, workbooks and student materials; a new “Secure Student Website” – including career resources and other training.

These exciting courses include: • Pharmacy Technician • Clinical Medical Assistant • Dental Assisting • Phlebotomy Technician • EKG Technician • Medical Billing and Coding • Electronic Health Record Management• Medical Administrative Assistant• Dialysis Technician

All programs include textbooks, workbooks and students materials. Certain programs include clinical externships and national certifications.Visit www.healthedtoday.com/tompkins to experience a course demo and to learn more about these exciting new programs!

Medical Terminology: A Word Association ApproachMaster medical terminology with our 6 week course!

You will be introduced to medical terminology from an anatomical approach as root terms are divided by each body system. The origin, a combined form, and an example of non-medical everyday usage is provided for each root term. You’ll learn word associations and unusual, interesting information for each term. Root terms are combined with prefixes and suffixes as your learning will culminate in the interpretation of several paragraphs of medical notes.


Healthcare Careers


Registration and payment ensures your seat in the workshop.

Phone 607.844.6586Register by phone with MasterCard, Discover or Visa to reserve your seat in the workshop(s) of your choice. You will receive your registration confirmation once your registration/payment has been processed. Please have all the information requested on the mail-in form when calling.

Fax 607.844.6535Register by fax with MasterCard, Discover, Visa, or purchase order number using the mail-in form.

MailComplete the registration form (or photocopy) and send it to the mailing address below. Please use a separate form for each person registering.

All registration forms and payment should arrive at our office at least one week prior to the start of the earliest workshop for which you registered. Please call 607.844.6586 for late registrations.

Checks should be made payable to Tompkins Cortland Community College and should be received one week prior to workshop start date. A fee of $25 will be charged for all returned checks.

TC3.biz | 170 North Street | PO Box 139Dryden, NY 13053-0139Phone 607.844.6586 | Fax 607.844.6535

CancellationsFor weather related cancellations, please listen to your local radio station on the morning or evening of the workshop, or check the college home page at www.TC3.edu.

You will be contacted if the workshop you registered for is canceled for other reasons, or if it is full.

Fees and RefundsPayment must be made to ensure your seat. Fees for each workshop cover the cost of the workshop and materials, except as noted.

Refunds will be made only if requested in writing or by phone seven working days before the start of the program.

Registration Information


?

Sign me up for a workshop! Just fill out this registration form and mail to: TC3.biz, P.O. Box 139, 170 North St., Dryden, NY 13053-0139

Name__________________________________________________________________________________________

Home Address _________________________________________________________________________________

City/State/Zip____________________________________________ Residing County______________________

Home Phone_______________________________________ E-mail______________________________________

Employer______________________________________________________________________________________

Employer’s Address_____________________________________________________________________________

City/State/Zip____________________________________________ Employer’s Phone_____________________

Course Title________________________________________________Course #__________________

Location: q Dryden q Ithaca q Cortland Fee $____________





Total Amount Enclosed $__________________

q Check enclosed payable to Tompkins Cortland Community College

q q q q Company Invoice

Cardholder’s Name _________________________________________________

Card Number _____________________________________________ Expiration Date ___________________

Signature____________________________________________________________________________________

q I certify that the information on this application was provided voluntarily and is accurate to the best of my knowledge.

Registration Information

P.O. Box 139, 170 North St.Dryden, NY 13053-0139

The State University of New York Non-Profit OrganizationU.S. Postage

PAIDPermit No.36

Dryden, NY 13053

Our mission ~

To provide you with quality learning

opportunities that foster the success

of individuals, organizations,

businesses and our community.

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TC3.biz Professional Development Workshops Fall 2014

Documents

Transcript of TC3.biz Professional Development Workshops Fall 2014