1

Taxi Operational Performance Seminar

2

The Transport for London financial year consists of 13 four week reporting

periods.

Unless otherwise stated the information included in this presentation covers the

following periods of our financial year.

Period 07 – 15 September 2019 to 12 October 2019

Period 08 – 13 October 2019 to 9 November 2019

Period 09 – 10 November 2019 to 7 December 2019

For ease of reference periods may be referred to by the calendar month they

predominantly fall within.

Notes

3

Compliance & Enforcement update

4 Total Taxi Driver / Vehicles checked

Driver Checks Compliant % Compliant

P7 787 715 90.9

P8 655 604 92.2

P9 700 678 96.9

Total 2,142 1,997 93.2

Vehicle Checks Compliant % Compliant

P7 808 659 81.6

P8 674 529 78.5

P9 756 613 81.1

Total 2,238 1,801 80.5

During the last three periods, 145 drivers and 437 vehicles were reported for non-

compliance.

5 Taxi Driver and Vehicle Compliance

The past three periods have seen an increase in the compliance rate of taxi drivers, with

the compliance rate now between 90 – 96 per cent. The vehicle compliance rate has

remained around 78 – 82 per cent.

715 604 678

72 51 22

0.0%

20.0%

40.0%

60.0%

80.0%

100.0%

19/20 - P07 19/20 - P08 19/20 - P09

%

Taxi driver checks

Taxi Drivers Compliant Taxi Drivers Non Compliant

659 529 613

149 145 143

0.0%

20.0%

40.0%

60.0%

80.0%

100.0%

19/20 - P07 19/20 - P08 19/20 - P09

%

Taxi vehicle checks

Taxi Vehicles Compliant Taxi Vehicles Non Compliant

6 Taxi Compliance – Highest Contributors of Vehicle

Non-compliance

Non-compliance for taxi vehicles is primarily driven by no second MOTs, lights and bodywork

issues. Over the last three periods we started to see an increase in the number of MOT issues.

95 81 87

14 18 25

35 44 47

0.0%

20.0%

40.0%

60.0%

80.0%

100.0%

19/20 - P07 19/20 - P08 19/20 - P09

%

Taxi Non-compliance reports /unfit issues

Taxi Vehicle Non-Compliance -Tyres

Taxi Vehicle Non-Compliance - Condition of fitness

Taxi Vehicle Non-Compliance - Lights

Taxi Vehicle Non-Compliance - Bodywork

Taxi Vehicle Non-Compliance - Documents and MOT

7 Kings Cross / St. Pancras Enforcement Results

The compliance rate for taxi drivers at Kings Cross / St. Pancras remains in the mid to

high 90 per cent range.

96.1% 95.8% 98.6%

3.9% 4.2% 1.4%

0.0%

20.0%

40.0%

60.0%

80.0%

100.0%

19/20 - P07 19/20 - P08 19/20 - P09

King Cross / St. Pancras

Taxi Drivers % Compliant (Kings X / St Pancras) Taxi Drivers % Non-Compliant (Kings X / St Pancras)

8 Heathrow Enforcement Results

The percentage of taxi drivers compliant in the past three periods remains in the high

90 per cent range.

99.0% 94.6% 98.2%

1.0% 5.4% 1.8%

0.0%

20.0%

40.0%

60.0%

80.0%

100.0%

19/20 - P07 19/20 - P08 19/20 - P09

%

Heathrow Ops

Taxi Drivers % Compliant (Heathrow Ops) Taxi Drivers % Non-Compliant (Heathrow Ops)

9

Taxi Prosecutions Results

Between periods 7 - 9 there were 2 prosecutions of licensed taxi drivers. These prosecutions

both occurred in period 9 and the total fine was £1,160.

• 1 was for equality act offences (refusing to take a passenger in a wheelchair)

• 1 was for plying for hire outside of their licensed sector

We also prosecuted two unlicensed drivers for touting during this period which resulted in

£1,800 in fines and convictions for both drivers.

Officers continue to receive refresher training on reporting illegal activities.

10 Road and Transport Policing Command (RTPC) – TPH-

Policing Team results July – September 19

Checks Compliant % Compliant

Taxis Stopped 744 658 88.4

Activity Outcome 19/20

No hire & reward Insurance 0

Vehicles seized 0

Drivers reported to TPH for license action 0

TORs Offence Taxi

Mobile phone 13

Defective tyres 7

Misc 40

No Insurance 0

Red Traffic lights 11

Seatbelt 0

Obscured Vision 3

Controlled Crossing 5

Fog Lights 0

Not in proper control 2

Excess Speed 3

Total 84

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Licensing update

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Taxi Licences

• As of 7 December, there were 22,764 licensed taxi drivers (20,010 all London and

2,754 suburban)

• 19,276 taxi vehicles are also licensed

15.0k

17.5k

20.0k

22.5k

25.0k

15 Sept-12 Oct 13 Oct-09 Nov 10 Nov-07 Dec

Taxi Driver Licences

15.0k

17.5k

20.0k

15 Sept-12 Oct 13 Oct-09 Nov 10 Nov-07 Dec

Taxi Driver Licences

13

The table above confirms the number of licensed taxi drivers broken down by badge type (All

London and suburban). Drivers with more than one sector have been grouped together for ease of

reference.

Taxi Licence Distribution

Sectors Passed Oct-19 Nov-19 Dec-19

All London 20,076 20,035 19,943

Sector 1 - Enfield, Haringey and Waltham Forest 51 50 52

Sector 1 + Hackney extension 103 102 100

Sector 2: Barking and Dagenham, Havering, Newham and Redbridge 663 657 652

Sector 3: Bexley, Greenwich and Lewisham 255 254 254

Sector 4: Bromley 91 91 90

Sector 5: Croydon 203 201 201

Sector 6: Merton and Sutton 171 170 170

Sector 6 + Clapham extension 279 281 277

Sector 7: Hounslow, Kingston upon Thames and Richmond Upon Thames 415 414 414

Sector 8: Ealing and Hillingdon 131 131 128

Sector 9: Barnet, Brent and Harrow 183 183 183

2 sectors 139 137 135

3 sectors 7 7 7

2 or more sectors + Hackney extension 17 17 17

2 or more sectors + Clapham extension 17 17 16

Total 22,801 22,747 22,639

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• An average of 622 new and renewal taxi driver licences were issued each period.

• The average number of licences issued over the last six periods is 628 per period.

Licences Issued

0

100

200

300

400

500

600

700

0

5

10

15

20

25

30

35

15 Sep-12 Oct 13 Oct-09 Nov 10 Nov-07 Dec

Ren

ew

als

New

New and Renewal Taxi Licences Issued

All London Suburban Renewals

Period New A/L New Sub Renewals Total

Period 07 20 5 522 547

Period 08 29 1 599 629

Period 09 28 1 662 691

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• From 15 September to 7 December we received a total of 1,865 applications*, 682 of which were

made online. 37 percent of all taxi driver applications were made online

• A total of 96 applicants were accepted onto the Knowledge of London

Applications Received

*Total is indicative of new, pre-licensing and renewal applications received. The total number will

include any that are subsequently found to be incomplete, have been incorrectly submitted (e.g.

taxi instead of PHV or new instead of renewal) and/or from previous licensees returning to the trade

as a new driver

Period New

Stage 1

New

Stage 2 Renewal Total

Period 07 43 23 603 669

Period 08 25 15 541 581

Period 09 54 17 544 615

0

100

200

300

400

500

600

700

800

15 Sept - 12 Oct 13 Oct - 09 Nov 10 Nov-07 Dec

Total Apps Received Accepted onto the KoL

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• All taxi renewal applications are currently being assessed within five days of receipt/scanning*

• All new applications (new and pre-licensing) are being assessed within five days of receipt/scanning*

* Paper applications are scanned first and then made available for assessment within 24 hours of receipt.

No such delay occurs when applications are submitted online.

Initial Assessments

0

1

2

3

4

5

6

7

15 Sept - 12 Oct 13 Oct - 09 Nov 10 Nov-07 Dec

Day

s

Taxi New (excl. Pre-lic apps) Taxi Renewal

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Driver Licensing Telephony

0

5000

10000

15000

20000

25000

30000

35000

40000

45000

50000

0

2

4

6

8

10

12

14

16

18

20

22

24

26

28

30

15 Sept - 12 Oct 13 Oct - 09 Nov 10 Nov-07 Dec

Calls

Min

ute

s Avg. Call Answer Time (only TPH) Target Total Calls Attempted (only TPH)

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Vehicle Inspection Telephony (Average Call Answer Time)

• NSL continue to experience high call volumes. Action has been taken which includes

the recruitment of more staff by NSL which has led to a reduction in call answer times

• Call answer time is now close to 2 minutes

TfL has made further recommendations on how call handling time can be improved which NSL is

reviewing.

0

5,000

10,000

15,000

20,000

25,000

30,000

35,000

40,000

0

2

4

6

8

10

12

14

16

18

20

15 Sept - 12 Oct 13 Oct - 09 Nov 10 Nov-07 Dec

Calls

Min

ute

s

Avg. Call Answer Time (only NSL) Target Total Calls in (only NSL)

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• The average pass rate over the past three periods is 77 per cent.

Taxi Vehicle First Time Pass Rate

60%

70%

80%

90%

100%

15 Sept - 12 Oct 13 Oct - 09 Nov 10 Nov-07 Dec

Target Total

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• There have been an average of 202 licensed ZEC taxis over the past four months

• As of 1 September to 30 November 2019, there were 687 newly licensed ZEC taxis

Newly Registered ZEC Taxis

1 7 15 67 115 207

305 412 464

581

743

909 1075

1144 1197 1390

1531

1720

1874 2058

2180

2412

2624

2867

0

500

1000

1500

2000

2500

3000

ZEC Vehicles Licenced Cumulative Total

Growth of ZEC Fleet

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Taxis Age Profile Vs First Inspection Failure Rates

The most common reasons for vehicle inspection failures between 15 September and 7 December

2019 are:

Interior compartment, mechanical defect, documents and underside inspections. These are plotted

against the total number of inspection failures and the age of the taxi fleet in the two graphs that

follow.

0 1 2 3 4 5 6 7 8 9 10 11 12 13 14 15 16 17 18

Grand Total 89 75 194 34 69 116 203 203 229 236 284 181 290 233 907 201 0 0 4

Interior Compartment 1 7 24 4 9 25 33 33 46 42 41 32 52 34 133 35 0 0 0

Mechanical Defect 2 7 13 4 8 9 20 30 33 38 47 35 47 27 103 20 0 0 1

89 75

194

34 69 116

203 203 229 236 284

181

290 233

907

201

0 0 4 0

100

200

300

400

500

600

700

800

900

1000

No

. o

f Fail

ure

s

Age of vehicle

Graph 1: Totals against Interior Compartment and Mechanical Defect

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Taxi Age Profile Vs First Inspection Failure Rates

0 1 2 3 4 5 6 7 8 9 10 11 12 13 14 15 16 17 18

Grand Total 89 75 194 34 69 116 203 203 229 236 284 181 290 233 907 201 0 0 4

Documents 49 29 18 8 12 8 13 13 15 13 19 8 14 14 59 14 0 0 0

Underside Inspection 0 0 2 0 4 5 20 22 22 23 23 15 26 19 77 10 0 0 1

89 75

194

34 69

116 203 203 229 236

284

181

290 233

907

201

0 0 4 0

100

200

300

400

500

600

700

800

900

1000

No

. o

f Fail

ure

s

Age of vehicle

Graph 2: Totals against Documents and Underside Inspection

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• The table below confirms the number of students currently studying the Knowledge

Knowledge Students

Sectors Pre Stage 3 Stage 3 Stage 4 Stage 5 Total

All London 589 427 238 156 1,410

Sector 1: Enfield, Haringey and Waltham Forest 2 0 1 1 4

Sector 2: Barking and Dagenham, Havering, Newham and Redbridge 28 0 2 2 32

Sector 3: Bexley, Greenwich and Lewisham 9 4 3 4 20

Sector 4: Bromley 0 2 0 0 2

Sector 5: Croydon 6 0 2 0 8

Sector 6: Merton and Sutton 14 1 8 8 31

Sector 7: Hounslow, Kingston upon Thames and Richmond Upon Thames 7 4 1 0 12

Sector 8: Ealing and Hillingdon 3 1 0 1 5

Sector 9: Barnet, Brent and Harrow 5 2 1 0 8

Total 663 441 256 172 1,532