TATIANA A. KOLOVOU, MBA TEAM PERFORMANCE TRAINING AND CONSULTING Email Etiquette.
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Transcript of TATIANA A. KOLOVOU, MBA TEAM PERFORMANCE TRAINING AND CONSULTING Email Etiquette.
TATIANA A. KOLOVOU, MBATATIANA A. KOLOVOU, MBATEAM PERFORMANCE TRAINING AND CONSULTINGTEAM PERFORMANCE TRAINING AND CONSULTING
Email Etiquette
Tiny Technology Comes to the Aid of College Administrators
"You're never out of touch," says President Gora. That is a huge boon to her because her days are chock-full of meetings and events, not to mention out-of-town trips. "It enables me to be a lot more efficient.“
Chronicle of Higher
Education
March 2006
“Which form of business communication do you generally prefer to receive?”
2007 1997
E-mail........................... 65% 34%
Face-to-face meeting... 31% 44%
Paper memo................... 3% 12%
Voice mail....................... 1% 7%
“Which form of business communication do you generally prefer to receive?”
2007 1997
E-mail........................... 65% 34%
Face-to-face meeting... 31% 44%
Paper memo................... 3% 12%
Voice mail....................... 1% 7%
Students & Communication
Pew Internet and American Life Project called "Teens and Technology"
2005 report
“preferred new technology, like
instant messaging or text
messaging, for talking to friends and use e-mail to
communicate with "old people”
Students & Communication
Pew Internet and American Life Project called "Teens and Technology"
2005 report
“students interviewed for this article said
they still depend on e-mail to
communicate with their
professors”
First Impression
Ongoing email communication
University specific tips
Email EtiquetteEmail Etiquette
First Impressions
Subject Lines
First Impressions
Subject linesOpeners
Greetings Mr. Davis vs. Mr. Davis
Hello vs. Hi! Closers
Sincerely vs. Bye
Best, vs. Talk to you soon
First Impressions
Subject LineOpeners & Closers
Tone
First Impressions
Subject lineOpeners & ClosersTone
Text lengthPunctuation & grammar
First Impressions
Subject lineOpeners & ClosersTone Text lengthPunctuation & grammar
Overall message clarity & organization
First Impressions
Things to avoid:Crying wolfAll capsHuge attachments
Subject lineOpeners & ClosersTone Text lengthPunctuation & grammarOverall message clarity & organization
Ongoing Email Communication
Parsing
Ongoing Email Communication
ParsingTrimming text before you forwardContextualizing Response timeChanging subject lines
Ongoing Email Communication
ParsingTrimming text before you forwardContextualizing Response timeChanging subject lines
Ongoing Email Communication
ParsingTrimming text before you forwardContextualizing Response timeChanging subject linesOverall channel selection
Channel selection
Ongoing Email Communication
ParsingTrimming text before you forwardContextualizing Response timeChanging subject linesOverall channel selection
Things to avoid:
Missing attachments
Ongoing Email Communication
Things to avoid:Missing attachments
Ongoing strainsOverusing reply to allSending unneccesary email
University Specific Tips
Pre-set saved responses
Avoid acronyms w/ new comers
Keep your language gender neutral
Recommended Resources
Conquer Email Overload. Peggy Duncan. 2004. PSC Press, Atlanta, GA
E-Mail: A Write It Well Guide— How to Write and Manage E-Mail in the Workplace . Chan, Janie Fisher, 2005. Write it Well Publishing, Oakland, CA
Fast Company Article “Email Habits Die Hard”http://www.fastcompany.com/articles/2001/03/act_emailhabits.html
Managing Your E-mail. Christina Cavanagh. 2003. John Wiley &Sons Publishing, Hoboken, NJ
The E-mail Diet Book. Martin A. Siegel & Steven E. Clapp. 2006.LifeQuest Publications. Fort Wayne, IN