TANWEER ALAM CV
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TANWEER ALAM A-121/3A.3rd FLOOR, STREET NO.6, ABUL FAZAL PART-2, OKHLA, NEW DELHI, INDIA-25 Mob: +91-9990966047, Email: - [email protected] Objective: Determination for a successful and glorious future. Looking forward a long term career with a reputed organization. To avail the opportunity set by the organization for my career growth, and to work hard for the organization, which will give me an opportunity to promote in my career. Educational Qualification : 1. Software Engineering (2 years course) From NIIT in the year 2007. 2. B. Com [Hons] from B.R.A. Bihar University in the year 2008. 3. 10+2 from B.I.E.C. Patna, in the year 2003. 4. 10 th from C.B.S.E Board in the year 2001. Working Experience (6 Years): 1. From March 2013 to till date (2.4 years). Company:- IBM India. Noida, India. Job profile: -Sr. Technical Support Representative (Sr.TSR). Job Descriptions: - B2B support to the US clients. My roles describes as providing technical support to the US clients remotely. Handling multiple issues everyday and try to fix it with various trouble shootings method. The issue I handle regarding Ms Outlook,
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Transcript of TANWEER ALAM CV
TANWEER ALAM
A-121/3A.3rd FLOOR, STREET NO.6, ABUL FAZAL PART-2, OKHLA, NEW DELHI, INDIA-25
Mob: +91-9990966047, Email: - [email protected]
Objective:
Determination for a successful and glorious future. Looking forward a long term career with a reputed organization. To avail the opportunity set by the organization for my career growth, and to work hard for the organization, which will give me an opportunity to promote in my career.
Educational Qualification :
1. Software Engineering (2 years course) From NIIT in the year 2007.
2. B. Com [Hons] from B.R.A. Bihar University in the year 2008.
3. 10+2 from B.I.E.C. Patna, in the year 2003.
4. 10th from C.B.S.E Board in the year 2001.
Working Experience (6 Years):
1. From March 2013 to till date (2.4 years).
Company:- IBM India. Noida, India.
Job profile: -Sr. Technical Support Representative (Sr.TSR).
Job Descriptions: - B2B support to the US clients. My roles describes as providing technical support to the US clients remotely.
Handling multiple issues everyday and try to fix it with various trouble shootings method. The issue I handle regarding Ms Outlook, drive mapping, macros, Citrix, Internet and various applications installation and configuration.
Monitoring incident tickets. Routing tickets to different resolver team depending upon the issues. Follow up with the different resolver team in order to fix the issue.
Files restoration, Drive and printer mapping.
Lotus notes configuration.
Active directory.
Installations and troubleshooting of office LAN.
Installations, configuration and troubleshooting of Wi-Fi.
Managing office network.
Maintaining office Internet.
Installations and basic troubleshooting of switch and router.
2. From Oct 2010 to Feb 2013(2.6 years).
Company:- Genpact India Ltd. Gurgaon, India.
Job profile: -Process Associate.
Job Descriptions:-Worked as a Desktop support.
Assisting internal employees for various technical issues.
Providing assistance to the users regarding internet connectivity issues and browser optimization. Assisting users for Outlook configuration and troubleshooting.
Files restoration, Drive and printer mapping.
Lotus notes configuration.
Installations, configuration and troubleshooting of all desktop business applications.
3.From June 2009 to Sept 2010(1.5 years)
Company:- Mphasis an HP company Bangalore, India.
Job profile: -CSO(Customer support officer).
Job Descriptions:- Worked as a Customer service. Resolving customer queries on the call.
Technical Skills:
Service desk
ITIL
Desktop support
Active Directory
Microsoft Office 2003, 2007 and 2010.
Microsoft .Net and Sql server 2005.Certified from Webcom Technologies, South ext, New Delhi.
C++, Java, C#, vb.net, java script, HML and XML.
Languages:
English, Hindi and Urdu.
Strengths:
Self-confidence, patience and quick learner.
Hobbies:
Net surfing, listening to music and reading.
Passport Details:
Passport no: - G7243287
Date of issue: - February 2008.
Valid till: - February 2018.
Place of issue: - Patna, India.
Personal Information:
Father’s name: - Md. Hashim.
Date of birth: - 01-May-1986
Gender: - Male.
Marital status: - Married.
Nationality: - Indian.
Email id: - [email protected]
Declaration:
I hereby declare that all the information above mentioned are true to the best of my knowledge and I abide by them all.
