Talent Management in Country Inn & Suites
Transcript of Talent Management in Country Inn & Suites
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TALENT MANAGEMENT IN
COUNTRY INN & SUITES
SUBMITTED TO:-
Sanyukta Jolly
SUBMITTED BY:-
Anchal Sood
Bhumika GandhiDeepak Jain
Ojasvini Sharma
Paromita Majumdar
Pratik Patel
Rituparna Mukherjee
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TALENT MANAGEMENT
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WHAT IS TALENT MANAGEMENT?
Talent management refers to the process of developing
and integrating new workers, developing and retaining current
workers, and attracting highly skilled workers to work for a
company. The process of attracting and retaining profitable
employees, as it is increasingly more competitive between
firms and of strategic importance, has come to be known as
the war of Talent."
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THE ELEMENTS
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OUTLINE
BACKGROUND
IDENTIFYING TALENT
RECRUITING/SELECTING TALENT
DEVELOPING TALENT
RETAINING TALENT
RECOMMENDATIONS
CONCLUSION
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COUNTRY INN & SUITES(be our guest)
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BACKGROUND
Industry HOSPITALITY
Founded - 1938
Headquarters - PLYMOUTH, MINNESOTA, USA
Products - Hotel, Restaurant and Travel services
Employees-About 1,50,000
Country Inn & Suites by Carlson is a highly successful
international lodging chain
Locations - Over 380 worldwide, inIndia(Ahmedabad,Bangaluru,Kolkata,Chandigarh,Chennai,Del
hi,Hyderabad,,Mumbai,Pune,Jaipur)
Location Visited - GURGAON
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COUNTRY INN & SUITESA warm welcome is only the beginning
Located on the National Highway No. 8, just 10 kilometres
from the DelhiAirport, this hotel in Gurgaon, India offers
contemporary facilities and world class service. With warmhospitality and unbeatable amenities like complimentary
breakfast, one way airport transfer, a pool and free high-speed
internet, the Country Inn & Suites Gurgaon, India hotel is ideal
for business and leisure travellers. The hotels outstanding
accomodations ensure every guest has a pleasant stay.
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IDENTIFYING THE TALENT
Identifying the right kind of people, at the right time for theright kind of job.
Nothing is as important as identifying, training, and holding
onto talented people
- Jack Welch
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RECRUITING/SELECTING TALENT
Recruitment/Selection through Referrals.
Through various employment agencies.
Own account in Naukri.com.
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DEVELOPMENT OF TALENT INCOUNTRY INN &SUITES
Induction training at the time of joining to give an overview of
the basics in the employees job description.
Training at regular intervals to update the employees on any
new practice in the organization.
On the job training is provided to the employees in various
departments by their incharge or supervisors which is an
ongoing process.
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RETENTION OF TALENT
Carrier and Development WorkLife Balance
Work Environment Reward and Recognition
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QUESTIONS TO HR OF COUNTRYINN & SUITES
Q1. What kind of procedure is followed while recruiting andselecting people in the organization?
Ans: The HR Department at Country Inn & Suites goes about the
recruitment and selection process through employee referrals andvarious employment agencies. They also have an account inNaukri.com to search for potential candidates.
Q2. What methods do you follow to train our employees?
Ans: The employees are given induction training where they areinstructed about the basics of their job description. They are alsotrained at regular intervals to keep them updated with any new
practice in the organization. The first few months, the employeelearns on an On-The-Job training where he works with acolleague or a mentor.
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QUESTIONS CONTD.
Q3. Do you think that training is an on going process?
Ans:At Country Inn & Suites training is conducted at very
regular intervals.
Q4. What are things taken into consideration while training your
employees?
Ans: Job Description & Requirements.
Performance of the employee.
Q5. How often do you appraise your employs?
Ans:At Country Inn & Suites employees are appraised annually.
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QUESTIONS CONTD.
Q6. On what criteria do you do your compensation planning for
the employees?
Ans: The compensation for the employees are planned on the
following criteria:a) Presentability
b) Profitability
c) Qualification
d) Communication Skills
e) Market Scenario
f) Experience of employees
g) Rate provided by competitors
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QUESTIONS CONTD.
Q7. What kind of benefits do you provide to your employees?
Ans: Monetary: Salary & Bonus once a year
Non-Monetary: Food Facility, Sports, 25 leave/year
Q8. Do you think managing talent needs a lot of strategy management?Ans: Yes, it does as manpower is the most important resource in anyorganization and managing their talent in a proper way requires a lot ofstrategy management.
Q9. Do you think retention of talent is a difficult task in today'scompetitive business scenario?
Ans: Yes, it definitely is. Organizations need to be constantly makingdifferent strategies and manage talent efficiently to retain them.
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QUESTIONS CONTD..
Q10. How do you resolve problems of your employees?
Ans: The HR here believes in conducting one-to-one discussions
to analyse the problems and suggesting a solution. We dont
believe in hiring and firing.
Q11. Do you believe that HUMAN CAPITAL and TALENT
MANAGEMENT are interlinked?
Ans: Human
Capital Management and Talent Management are
definitely inter-related. Both of these deal with Senior
Management Leadership and Committment to people.
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QUESTIONS CONTD..
Q12. Is JOB ROTATION, FLEXI-TIMING and WORKLIFEBALANCE relevant in managing appropriate talent and retention ofyour employs?
Ans: Yes, these elements are important aspects of Talent managementand retention of the employees. But in the hospitality industry like ours,Job Rotation is not relevant as people are selected according to the jobspecifications of different profiles Eg. Laundry, House keeping, Frontoffice, Kitchen staff etc. who really cant be rotated to some other
profile.
We dont provide any flexi timing to the staff, they are required to workin particular shifts which are generally not altered.
As per the work life balance, the employees here are required to workfor 9 hours which may be again stretched if necessary. Employees get amaximum of25 leaves per year.
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QUESTIONS CONTD..
Q13. What does talent management need?
Ans: Talent Management in any organisation would need:
Leadership
Fairness
Strategy
Comprehensiveness
Q14. What is the role of HR in managing talent in your organization?
Ans: The HR plays a major role in Talent Management in the organization.The HR manages the following issues:
Recruitment & SelectionTraining & Development
Compensation
Extra benefits Food Facility and sports
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WHY TALENT MANAGEMENT ISREQUIRED?
Employees best individual potential is attained which helps in:
Responding to challenges.
Enter new markets.
Move ahead of the competition.
Develop a public reputation for being a great place to work for.
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RECOMMENDATIONS
Introducing Job Rotation and Flexi Timing in the
organisation.
Motivating the employees through various employeerecognition programs, awards etc.
Introducing more Non-monetary benefits for the employees.
Evaluating and appraising employees more often (maybe
twice a year).
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CONCLUSION
Talent Management means little if you havent got the basics
in place.
This cannot be delivered by HR alone.
Talent Management needs to offer rewards that your staff
value.
It needs time, commitment and leadership from the top.
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