Talent Acquisition in The Face of Diversity

We | Listen Create Deliver

Diverse Talent AcquisitionFrom Talk to Walk

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Capita Talent Consulting combines our resourcing and diversity expertise to give you practical and actionable recommendations on building a diverse and inclusive people strategy.

DIVERSITY & INCLUSION - A BUSINESS IMPERATIVEMike Ruddle - Capita

REMOVING BIAS FROM HIRING STRATEGYRuth Cooper-Dickson - Capita

THE POWER OF DATA-LED DECISION MAKINGKirstie Kelly - Launchpad

DiversityIs the variety of people and ideas within a company

Is the creation of an environment in which people feel involved, respected, valued, connected, and able to bring their authentic selves to the team and to the business.

Inclusion

Higher Engagement & Performance

Some Definitions

D&I is now a Business Imperative

4 CUSTOMER RELATIONSHIPS

5 RISK MANAGEMENT

6 EXTERNAL STAKEHOLDER EXPECTATIONS3 ENGAGEMENT

2 INNOVATION AND COLLABORATION

1 COMMERCIAL

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Common Issues

Compliance Gender The Concept

LeadershipCommitment

Bias & ObstaclesMind-set

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4. Sustainable3. Transformational

An Evolving Journey – where is your Organisation?

Organisation: Limited recognition of the

business case Barriers to equitable career

progression Exclusive behaviour

tolerated

Leaders: Paying lip-service “D&I is not on my radar” “I do the minimum required

for legal compliance”

Organisation: Recognition of D&I’s

relevance to business agenda

Silo’d interventions ‘Quick wins’ addressing

symptoms not root causes

Leaders: “I focus on D&I when time

and other priorities allow” “I support specific D&I

initiatives and programmes”

Organisation: Business case established,

understood & supported D&I best practice integrated

into all core people processes

Commitment unaffected by business challenges

Leaders: “I believe in and promote

the business case for D&I” “I take action to increase

workforce diversity and build an inclusive workplace”

Organisation: D&I is ‘business as usual’

and a cultural norm D&I efforts are firmly rooted

in business strategy Industry Leaders

Leaders: “D&I is integral to our

business goals” “I am openly accountable for

D&I progress and outcomes” “I am an inclusive leader and

role-model (internally and externally)

Action

2. Proactive

Com

mitm

ent

1. Reactive

Unconscious Incompetence Conscious Incompetence Conscious Competence Unconscious Competence

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Removing bias from hiring strategy

Unconscious bias is simply our natural people preferences.

We are biologically hardwired to prefer people who look like us, sound like us, and share our interests. Social psychologists call this phenomenon social categorisation, whereby we routinely and rapidly sort people into groups. This preference bypasses our normal, rational, and logical thinking. We use these processes very effectively (we call it intuition), but the categories we use to sort people are not logical, modern, or perhaps even legal. Put simply, our neurology takes us to the very brink of bias and poor decision-making.

There is no silver bullet

Impossible to remove all bias from a process that involves human decision making

Enable your recruitment teams to be more aware of bias in the recruitment process

Develop inclusive recruitment practices

Education and practical application

The high stakes of recruiting

Complex and speedy processStressful

Biases come into play - Affinity bias - Status quo bias

Fast and slow thinking - system 1 and system 2

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Reflective questionnaire

Align your strategy

Recruitment suppliers

Recruitment Team

Hiring Community

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Addressing the challenges of unconscious bias

Attraction

Application

Recruitment Process

Selection

Feedback

Hint and tips

Review and adapt your recruitment processes and documentation to become more inclusive

Pre-commit to a set structured interview and process

Mystery shop your recruitment process

Do it differently

Align all of your key stakeholders to manage expectations

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The power of data-led decisions

“hire 30% more women please”

“blind interviewing”

“

“can we ‘predict’ who to hire”

“reporting - track ‘protected’

groups”

“recruitment processes must

remain centralised”


WHO GETS IT WRONG

WHO GETS IT RIGHT! WHERE DOES DATA TELL A POWERFUL STORY

WE CHALLENGE CONVENTIONAL DECISION MAKINGWE SHOW PEOPLE A BETTER AND FAIRER WAY TO MAKE DECISIONS USING DATATO TELL THE STORY USING TECHNOLOGY

23 www.launchpadrecruits.com


Application through the employment lifecycle

LaunchPad Screen™

Realistic Job Preview, SJQ’s

LaunchPad Select™

Recorded video assessment

LaunchPad Share™

Collaboration tool

LaunchPad Live™

Two way video interview tool

LaunchPad Presents™

Video led Job Descriptions

YOUR BRANDHERE

Recorded assessment

Identify culture fit and motivation

alongside capability

Engage candidates earlier in your

recruitment process

Dynamic screening Quickly assess initial suitability

1:1 instant engagement

Live video with scheduling and

recording

Sharing and ReviewRemove subjective decision making – improve controlled

collaboration

LaunchPad ValidateInsights Platform

Measures: fairness, accuracy, criteria validity, consistency


Delivering results from a fair, consistent and measurable process

IMPROVEMENT MEASURE

• CREATE A STANDARDISED CANDIDATE EXPERIENCE

• NPS SCORING

• OBJECTIVITY FROM MULTIPLE REVIEWERS

• INTERVIEW:HIRE RATIO/ TIME TO HIRE

• IMPROVED REVIEW CRITERIA DESIGN • RPO or TESTING EFFECTINESS AND COST

• PRECISE REVIEWER PRE-BRIEFING • OPERATIONAL ENGAGEMENT

• MONITORING REVIEWER BEHAVIOUR • TRIBUAL CLAIMS, FULFILLMENT RATES

• SPECIFIC REVIEWER EDUCATION • REDUCED TRAINING COST/ INCREASED IMPACT – EMPLOYEE ENGAGEMENT


For every 1% increase in employee engagement, you can expect to see an additional 0.6% growth in sales for an organisation

2013 Trends in Global Employee Engagement, Aon Hewitt”“

There is a statistically significant relationship between diversity practices and employee engagement at work, for all employees

The Role of Diversity Practices and Inclusion in Promoting Trust and Employee Engagement, May 2015

”“


Diversity drives employee engagement

Talent Acquisition in The Face of Diversity

Recruiting & HR

Transcript of Talent Acquisition in The Face of Diversity