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Training Room Directory ............................................... 2 Calendar of Events ......................................................... 3 Courses and Schedules: Gold Standard Service Excellence ......................... 11 Gold Standard Organizational Excellence .............. 15 New Employee Classes ................................................................ 16 Diversity and Language Services ................................................ 18 Gold Standard Leadership Excellence .................... 22 Gold Standard Developing Excellence ................... 27 Computer Classes...................................................57

AnMed Health University eLibrary……………………58

Customized Training/Miscellaneous ...................... 60 Course Index ................................................................. 61 Successful completion of courses requires attendance and completion of an evaluation. Some classes also require one or more of the following: participation in activities, testing for comprehension, and role play for demonstration of understanding. AnMed Health awards continuing education units (CEUs) in the following manner: one hour of instruction (a contact hour) equals 0.1 CEU. Programs with a learning time falling under or within a 60-minute time frame may use a fraction. For example, a class with 90 minutes of instruction equals 0.15 CEUs. No partial credit will be awarded for attending less than 90% of a class.

Table of Contents

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Training Room Directory

AnMed Health Medical Center

Geer CR ..........................(Geer Conference Room) Education Building, Ground Floor, near Volunteer Services Little CR .........................(Little Conference Room) Education Building, Ground Floor, across from Gilmer Board Room PDR A&B……………………... (Private Dining Room) Meeting rooms off side of Reflections Café Young LH .......................(Young Lecture Hall) Large Conference Room in the Medical Center

AnMed Health North Campus

NC-HF Rm ......................(Healthy Futures Room), Oglesby Center Basement NC-PC Rm ......................(North Campus PC Classroom) Oglesby Center, 3rd Floor PGD 1 .............................(Peggy Gardner Deane Meeting Room 1) Women’s and Children’s Hospital, 1st Floor PGD 2 .............................(Peggy Gardner Deane Meeting Room 2) Women’s and Children’s Hospital, 1st Floor PGD 3 .............................(Peggy Gardner Deane Meeting Room 3) Women’s and Children’s Hospital, 1st Floor

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How to Self Register for Classes via the HealthStream Learning Center:

1. Log onto the HealthStream Learning Center as though you were taking your safety tests.

2. Click on the Catalog tab. 3. In the Search box type the name of the class and click the Search button. 4. Single-click the title of the course. 5. Single-click the Show View Class Schedule link. 6. Single-click the Register link beside the date/time you want to attend.

Calendar of Events

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July

201

2 Sun

Mon Tue Wed Thu Fri Sat

1 2 3 4 5

6 7

8 9 NEO

10 Safety

Effective

Interdisciplinary Team

11 Education Fair

12 AIDET

Effective

Interdisciplinary Team

13

14

15 16 What is an

Ethics Consult

17 Introduction to GroupWise and

the AnMed Health

Computer Network

18

19 Communication

for Managers

20

21

22 23 NEO

24 Safety

25

26

27

28

29 30 Time

Management for the Time Challenged

31 Powerful Listening

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Aug

ust 2

012

Sun Mon Tue Wed Thu Fri Sat

1 DiSC

2 Excel Differences

Using the New

Access 2007

3

4

5 6 NEO

7 Safety

Health Literacy

8 AIDET

9

10 11

12 13 14 Emotional Intelligence

HealthStream Administrator

15 Writing Well

16 Manager

Orientation

17 18

19 20 NEO

21 Safety

Facilitating a

Difficult Family Meeting

22

23 Manager

Orientation

Facilitating a Difficult Family

Meeting

Effective Communication

24 25

26 27 28

29

30 Informed Consent

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Sept

embe

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12 Sun Mon Tue Wed Thu Fri Sat

1

2 3

4 Lateral Violence

5 Goal Setting

6 Don’t Hesitate to

Delegate

7

8

9 10 NEO

11 Safety

First

Impressions

12 Stress: The

GBU

13 Service Recovery

14

15

16 17

18 It’s Not My

Job

19 Managing a

Meeting

20

21 AIDET

22

23 24 NEO

25 Safety

Grief, Loss & Bereavement

26 Our Quest for Excellence in

Language Services

27 Grief, Loss & Bereavement

28 29

30

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Oct

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201

2 Sun Mon Tue Wed Thu Fri Sat

1 DiSC

2 Developing Effective

Presentation Skills

Understanding the Enhanced

CLAS Standards

3 4 5 6

7 8 NEO

9 Safety

10 Assertive

Communications

11 What is an

Ethics Consult

Introduction to GroupWise

and the AnMed Health

Computer Network

12 Health Literacy

13

14 15

16 Effective

Interdisciplinary Team

Maneuvering

through Change

17 AIDET

18 Intermediate Excel 2007

19

20

21 22 NEO

23 Safety

What is an Ethics

Consult

Responding to Criticism

24 Spirituality,

Health, & the HealthCare Professional

Project

Management Pt 1

25 Spirituality,

Health, & the HealthCare Professional

26 Emotional

Intelligence

27

28 29 30 Working with

Difficult People

Differentiology 101

31

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12 Sun Mon Tue Wed Thu Fri Sat

1 Effective

Communication

2

Co-Workers in Conflict

3

4 5

6 AIDET

7 HealthStream Administrator

Project Management Pt 2

8 Informed Consent

It’s Not My Job

9 Lateral Violence

10

11 12 NEO

13 Safety

Informed Consent

Emotional

Intelligence

14 15 Facilitating a

Difficult Family Meeting

16

17

18 19 20 21 22 23 24

25 26 NEO

27 Safety

Spirituality, Health & the HealthCare Professional in a Diverse

World

28 Time Management

for the Time Challenged

Our Quest for Excellence in

Language Services

29 Spirituality, Health & the HealthCare

Professional in a Diverse World

30

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12 Sun Mon Tue Wed Thu Fri Sat

1

2 3 4 DiSC

First Impressions

5 Powerful Listening

6 AIDET

7 8

9 10

11 Health Literacy

12 Maneuvering

through Change

13 Stress: The GBU

14 15

16

17 NEO

18 Safety

19 20 21 22

23 24 25 26 27 28 29

30 31

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How to Self Register for Classes via the HealthStream Learning Center:

1. Log onto the HealthStream Learning Center as though you were taking your safety tests.

2. Click on the Catalog tab. 3. In the Search box type the name of the class and click the Search button. 4. Single-click the title of the course. 5. Single-click the Show Class Schedule link. 6. Single-click the Register link beside the date/time you want to attend.

Gold Standard Service Excellence

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AIDET- Service Excellence Communication Class Course Description AIDET is a standardized framework for communication where customer service is the main emphasis. AIDET is made up of 5 fundamentals of service: 1) Acknowledge, 2) Introduce, 3) Duration, 4) Explanation and 5) Thank You! Course Objectives Upon completion of this course, each participant will be able to:

Define AIDET and its use in Healthcare. Explain the 5 fundamentals of AIDET. Discuss the benefits of using AIDET and how we can track its effectiveness.

Target Audience All Staff Schedule Dates Times Locations July 12, 2012 10:00-11:00 AM NC-Healthy Futures August 8, 2012 3:00-4:00 PM Geer CR September 21, 2012 8:00-9:00 AM Geer CR October 17, 2012 12:00-1:00 PM NC-Healthy Futures November 6, 2012 12:00-1:00 PM Geer CR December 6, 2012 3:00-4:00 PM Geer CR Facilitators Tammy Gillespie Jeff Sinkele Myron Hosea Credits Participants who complete this session will earn 0.1 CEU. To Register Email training@anmedhealth.org or self register via the HealthStream Learning Center. Participants must be registered one week prior to class date.

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It’s Not My Job! Course Description In the rapidly changing healthcare environment, it is important for all of us to contribute at the highest level. We are part of a team striving to achieve an organizational gold standard, not just individual goals. Therefore, the counterproductive attitude “It’s not my job” simply is not appropriate for our organization. In this session, we will discuss ways to embrace a productive, positive attitude, one that leads to gold standard service excellence. Course Objectives Upon completion of this course, each participant will be able to:

Explore the “It’s not my job” mindset. Uncover a productive and high performing way of thinking. Address two important questions that will positively impact behavior.

Target Audience All Staff Schedule Dates Times Locations September 18, 2012 3:00-4:00 PM Geer CR November 8, 2012 3:00-4:00 PM Little CR Facilitator Jeff Sinkele Credits Participants who complete this session will earn 0.1 CEU. To Register Email training@anmedhealth.org or self register via the HealthStream Learning Center. Participants must be registered one week prior to class date.

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Service Recovery Course Description No matter how well we serve our patients and customers, there will be times when some element of service doesn’t meet expectations. How we respond to those situations – how we implement service recovery – will have a profound impact on our customer service and our success as an organization. This course defines service recovery and explores how each individual can provide service recovery when necessary. Course Objectives Upon completion of this course, each participant will be able to:

Define service recovery. Identify the steps in the service recovery process. Connect service recovery to the AnMed Health Building Blocks. Prepare for and react to service recovery situations.

Target Audience All Staff Schedule Date Time Location September 13, 2012 12:00-1:00 PM Little CR Facilitator Myron Hosea Credits Participants who successfully complete this course will earn 0.1 CEU. To Register Email training@anmedhealth.org or self register via the HealthStream Learning Center. Participants must be registered one week prior to class date.

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How to Self Register for Classes via the HealthStream Learning Center:

1. Log onto the HealthStream Learning Center as though you were taking your safety tests.

2. Click on the Catalog tab. 3. In the Search box type the name of the class and click the Search button. 4. Single-click the title of the course. 5. Single-click the Show Class Schedule link. 6. Single-click the Register link beside the date/time you want to attend.

Gold Standard Organizational Excellence

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New Employee Orientation Course Description This course gives new AnMed Health employees information about AnMed Health’s policies and procedures as well as identifies AnMed Health’s Mission, Vision, and Building Blocks. General information about being an employee with AnMed Health is covered in order to meet the new hire requirements. Course Objectives Upon completion of this course, each participant will be able to:

Identify the Mission, Vision and Building Blocks for AnMed Health. Understand the basic organizational structure of AnMed Health. Demonstrate the knowledge of services available for employees.

Target Audience All New Staff Schedule Dates Times Locations* July 9, 2012 8:00 AM – 4:00 PM Little CR July 23, 2012 8:00 AM – 4:00 PM Little CR August 6, 2012 8:00 AM – 4:00 PM Little CR August 20, 2012 8:00 AM – 4:00 PM Little CR September 10, 2012 8:00 AM – 4:00 PM Little CR September 24, 2012 8:00 AM – 4:00 PM Little CR October 8, 2012 8:00 AM – 4:00 PM Little CR October 22, 2012 8:00 AM – 4:00 PM Little CR November 12, 2012 8:00 AM – 4:00 PM Little CR November 26, 2012 8:00 AM – 4:00 PM Little CR December 17, 2012 8:00 AM – 4:00 PM Little CR *Locations may change because of class size. Facilitators Training and OD

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Safety Orientation Course Description As an employer, AnMed Health has two safety responsibilities to all staff: To maintain a safe work environment and to provide training. This course gives new AnMed Health employees information about the safety policies and procedures. It covers the requirements that all employees need to follow in order to make AnMed Health a safe work environment. Course Objectives Upon completion of this course, each participant will be able to:

Identify the basic principles of safety at AnMed Health. Define the methods, guidelines and requirements for providing a safe and healthy environment for the AnMed Health family, its patients and visitors.

Recognize emergency codes and their responsibilities, including how to recognize, report, or correct safety hazards.

Illustrate the use of Personal Protective Equipment. Target Audience All New Staff Schedule Dates Times Locations* July 10, 2012 8:00 AM – 12:00 Noon Little CR July 24, 2012 8:00 AM – 12:00 Noon Little CR August 7, 2012 8:00 AM – 12:00 Noon Little CR August 21, 2012 8:00 AM – 12:00 Noon Little CR September 11, 2012 8:00 AM – 12:00 Noon Little CR September 25, 2012 8:00 AM – 12:00 Noon Little CR October 9, 2012 8:00 AM – 12:00 Noon Little CR October 23, 2012 8:00 AM – 12:00 Noon Little CR November 13, 2012 8:00 AM – 12:00 Noon Little CR November 27, 2012 8:00 AM – 12:00 Noon Little CR December 18, 2012 8:00 AM – 12:00 Noon Little CR *Locations may change because of class size. Facilitators Safety Department

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The following pages contain the curriculum of Diversity and Language Services courses available July 1 – December 31, 2012. Our intent is to provide engaging and thought-provoking

discussions promoting competence in cross-cultural healthcare delivery. Department directors, coordinators and supervisors are encouraged to request in-service training to address specific

issues and situations.

Diversity and Language Services

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Differentiology 101 Course Description Differentiology is a term created in 2007 by AnMed Health Chief Executive Officer John Miller. Hear how this term has helped shape our organization's diversity framework. Course Objectives Upon completion of this course each participant will be able to: Define Differentiology. Identify your blind spot(s). Review the practical benefits of diversity in healthcare.

Target Audience All Staff Schedule Date Time Location October 30, 2012 12:00 -1:00 PM Geer CR Facilitator Juana Slade Credits Participants who successfully complete this course will earn 0.1 CEU. To Register Email training@anmedhealth.org or self register via the HealthStream Learning Center. Participants must be registered one week prior to class date.

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Our Quest for Excellence in Language Services Course Description Critical thinking is required when we interact with limited English proficient (LEP) and non-English proficient (NEP) patients. This session will offer hands-on techniques, strategies and skills to assist you in our quest for excellent patient care when medical interpretation is necessary to provide effective communication. Course Objectives Upon completion of this course, each participant will be able to:

Define the signs of comprehension or confusion of your LEP and NEP patients. Develop strategies and skills to enhance your communication with your patient. Identify if “good enough English” is “enough” to communicate in healthcare. Identify how to use our TDD equipment, Deaf Talk System and Fluent Language

Solutions telephonic service. Understand how to effectively use a medical interpreter.

Target Audience All Staff Schedule Dates Times Locations September 26, 2012 2:00-3:00 PM PDR B November 28, 2012 2:00-3:00 PM PGD 3 Facilitators Janine Ferra Credits Participants who successfully complete this course will earn 0.1 CEU. To Register Email training@anmedhealth.org or self register via the HealthStream Learning Center.

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Understanding the Enhanced Culturally and Linguistically Appropriate Service (CLAS) Standards- NEW CLASS!!!

*Lunch & Learn* Course Description This session is a preview of the newly released Enhanced

Culturally and Linguistically Appropriate Service CLAS Standards. Originally, issued by the US Department of Health and Human Services in 2001, the CLAS Standards are a combination of requirements and recommendations in support of cultural and linguistic competence in healthcare. The CLAS Standards provide the framework and guiding principles for AnMed Health’s Diversity and Language Service Department. A candid analysis of some of our most compelling and challenging cross-cultural encounters will provide a snapshot of our capacity to demonstrate cultural and linguistic competence.

Course Objectives Upon completion of this course each participant will be able to:

Understand the implications and benefits of CLAS. Define cultural competence in healthcare. Assess your department’s CLAS competency.

Target Audience All Staff Schedule Date Time Location October 2, 2012 12:00-1:30 PM Geer CR Facilitator Juana Slade Credits Participants who successfully complete this course will earn 0.15 CEUs. To Register Email training@anmedhealth.org or self register via the HealthStream Learning Center. Participants must be registered one week prior to class date.

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How to Self Register for Classes via the HealthStream Learning Center:

1. Log onto the HealthStream Learning Center as though you were taking your safety tests.

2. Click on the Catalog tab. 3. In the Search box type the name of the class and click the Search button. 4. Single-click the title of the course. 5. Single-click the Show Class Schedule link. 6. Single-click the Register link beside the date/time you want to attend.

Gold Standard Leadership Excellence

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It’s Not Just What You Say: Communications for Managers Course Description Effective communication is a hallmark of success for any department or team. Yet we often overlook and don’t fully understand how to use this vital tool in the manager’s toolbox. This course offers insight into the various aspects of effective communication and provides tips for improving a manager’s communication with staff. Course Objectives Upon completion of this course, each participant will be able to:

Identify the sources of communication that influence people’s behavior. Enhance communication with staff and peers. Discuss techniques that improve both written and verbal communications.

Target Audience Directors and Managers Schedule Date Time Location July 19, 2012 1:00-3:00 PM PGD 3 Facilitator Myron Hosea Credits Participants who successfully complete this course will earn 0.2 CEUs. To Register Email training@anmedhealth.org or self register via the HealthStream Learning Center. Participants must be registered one week prior to class date.

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Don’t Hesitate to Delegate Course Description Do you have trouble delegating tasks to others? This course is designed to provide participants information about delegation skills they can apply to their work situations. Course Objectives Upon completion of this course, each participant will be able to:

Identify the essential steps of delegation. Recognize barriers to delegation. Discuss delegation strategies that apply to practice.

Target Audience Directors, Managers and Supervisors Schedule Date Time Location September 6, 2012 3:00-4:00 PM Little CR Facilitator Myron Hosea Credits Participants who successfully complete this course will earn 0.1 CEU. To Register Email training@anmedhealth.org or self register via the HealthStream Learning Center. Participants must be registered one week prior to class date.

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Manager’s Orientation Course Description The purpose of this two-day course is to orient managers to the day-to-day operations of running a department. Managers will become familiar with Human Resource issues, financial management and policy and procedures along with the hiring and termination process. Targeted Selection, interviewer training, is included in the two-day session. Course Objectives

At the conclusion, participants should be able to: Understand the different procedures and policies for dealing with issues within your department.

Locate and complete appropriate paperwork needed in conducting daily management procedures and know what resources are available for assistance.

Become certified as a Targeted Selection interviewer.

Target Audience Directors, Managers, and Supervisors Schedule Dates Times Locations August 16, 2012 9:00 AM-4:00 PM Geer CR August 23, 2012 1:00 PM-4:00 PM Geer CR Facilitators Tammy Gillespie Mary Fowler Credits Participants who successfully complete this course will earn 1.1 CEUs. Partial credit is available for participants who do not need the entire program: .55 CEUs for the completion of the first two objectives; .55 CEUs for completion of Targeted Selection. To Register Email training@anmedhealth.org or self register via the HealthStream Learning Center. Participants must be registered one week prior to class date.

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NOTES

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How to Self Register for Classes via the HealthStream Learning Center:

1. Log onto the HealthStream Learning Center as though you were taking your safety tests.

2. Click on the Catalog tab. 3. In the Search box type the name of the class and click the Search button. 4. Single-click the title of the course. 5. Single-click the Show Class Schedule link. 6. Single-click the Register link beside the date/time you want to attend.

Gold Standard Developing Excellence

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Assertive Communications Course Description All of us want our professional interactions to be successful and without problems. Sometimes, however, it is difficult to find that appropriate level of assertiveness so that all parties involved are effective and accomplish what is needed for our jobs and the organization. This course examines the differences among assertive, passive and aggressive communications. It offers techniques that apply to developing and maintaining confidence and self-esteem, productive communications and effective professional relationships. Course Objectives Upon completion of this course, each participant will be able to:

Understand how to communicate assertively in professional relationships. Build and maintain confidence and self-esteem in difficult situations. Utilize effective communication techniques. Develop an action plan for personal improvement.

Target Audience All Staff Schedule Date Time Location October 10, 2012 2:00-4:00 PM Geer CR Facilitators Myron Hosea & Jeff Sinkele Credits Participants who successfully complete this course will earn 0.2 CEUs. To Register Email training@anmedhealth.org or self register via the HealthStream Learning Center. Participants must be registered one week prior to class date.

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Co-Workers in Conflict Course Description This course provides guidelines to follow when handling conflict with a co-worker. Participants will determine common reasons for workplace conflict and will be given ways to prevent conflict before it occurs. Attendees will examine styles by completing a questionnaire. An 8-step process for resolving conflict will be explained along with communication styles that are important to understand in the resolution process. Course Objectives Upon completion of this course, each participant will be able to:

Identify the styles for handling conflict. Discuss how communication impacts conflict resolution and define his or her style of communication.

Demonstrate conflict resolution strategies through interactive skill practice. Target Audience All Staff Schedule Date Time Location November 02, 2012 2:00-4:00 PM Little CR Facilitator Jeff Sinkele Credits Participants who successfully complete this course will earn 0.2 CEUs. To Register Email training@anmedhealth.org or self register via the HealthStream Learning Center. Participants must be registered one week prior to class date.

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Developing Effective Presentation Skills Course Description Do you want to overcome those “presentation anxieties” and become comfortable and relaxed when speaking to an audience? Do you find it difficult to recall your presentation content without reading straight from your notes? This workshop will help you learn how to analyze the audience, organize your content with the use of visual aids and see the best ways to use your verbal and nonverbal skills to deliver your message. Course Objectives Upon completion of this course, each participant will be able to:

Identify strategies to channel natural fears and nervousness into positive energy. Use vocal skills to add variety and interest to presentations. Use nonverbal skills to show confidence and keep an audience engaged. Eliminate “reading” the materials by effectively using visual aids to guide recall of the content.

Target Audience All Staff Schedule Date Time Location October 2, 2012 2:00-4:00 PM Little CR Facilitator Myron Hosea Credits Participants who successfully complete this course will earn 0.2 CEUs. To Register Email training@anmedhealth.org or self register via the HealthStream Learning Center. Participants must be registered one week prior to class date.

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DiSC-tinguish Your Personality Type Course Description This course will provide insight into your behavioral tendencies and develop an understanding of how your behavior affects others. Attendees will learn to capitalize on their individual behavioral strengths while exploring ways to anticipate and minimize potential conflicts with others. Course Objectives Upon completion of this course, each participant will be able to:

Understand his or her individual behavioral profile using the DiSC Personal Profile Preview.

Expand appreciation of different behavioral types. Develop strategies for working together to increase productivity. Enhance effectiveness in accomplishing tasks by improving relationships with others.

Target Audience All Staff Schedule Dates Times Locations August 1, 2012 9:00-10:00 AM PGD 1 October 1, 2012 3:30-4:30 PM Geer CR December 4, 2012 2:00-3:00 PM Geer CR Facilitator Tammy Gillespie Credits Participants who successfully complete this course will earn 0.1 CEU. To Register Email training@anmedhealth.org or self register via the HealthStream Learning Center. Participants must be registered one week prior to class date.

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Effective Communications: It’s More Than Just Words Course Description Every aspect of our lives involves some form of communication. Thus, enhancing our communication skills represents an important step in self-improvement. This class will help you better understand the key elements in becoming an effective communicator. Course Objectives Upon completion of this course, each participant will be able to:

Define the three components of communication. Understand the impact of non-verbal and verbal communications. Implement basic improvements into his or her communications.

Target Audience All Staff Schedule Dates Times Locations August 23, 2012 12:00-1:00 PM PGD 3 November 1, 2012 12:00-1:00 PM Geer CR Facilitator Myron Hosea Credits Participants who successfully complete this course will earn 0.1 CEU. To Register Email training@anmedhealth.org or self register via the HealthStream Learning Center. Participants must be registered one week prior to class date.

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Emotional Intelligence Course Description Emotions are a part of everyday life and every human interaction. Appreciating and understanding the connection between emotions and behaviors is important to personal and workplace success. Emotional Intelligence (EI) is the ability to understand our emotions and manage them effectively. The purpose of this session is to define and un-wrap the learnable skills of emotionally intelligent individuals. Additionally, ideas for increasing personal emotional intelligence will be explored. Course Objectives Upon completion of this course, each participant will be able to:

Define emotional intelligence. Review behaviors of emotionally intelligent people. Participate in an EI activity. Identify personal improvement areas.

Target Audience All Staff Schedule Dates Times Locations August 14, 2012 9:00-10:00 AM Little CR October 26, 2012 12:00-1:00 PM PGD 3 November 13, 2012 3:00-4:00 PM Little CR Facilitator Jeff Sinkele Credits Participants who successfully complete this course will earn 0.1 CEU. To Register Email training@anmedhealth.org or self register via the HealthStream Learning Center. Participants must be registered one week prior to class date.

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Facilitating a Difficult Family Meeting Course Description Healthcare providers must often deal with difficult family situations, often laden with strong emotions. Working through such situations can be stressful and demand skill in facilitating conversations about hard decisions. Skills for that work will be introduced and practiced using realistic case scenarios. Course Objectives Upon completion of this course, each participant will be able to:

Develop self awareness regarding emotionally charged clinical situations. Describe and explain skills for handling difficult meetings and emotional

situations. Practice using emotional skills in cases from practice.

Target Audience All Staff Schedule Dates Times Locations August 21, 2012 1:00-2:00 PM PGD 1 August 23, 2012 1:00-2:00 PM Little CR November 15, 2012 7:00-8:00 AM PDR A&B November 15, 2012 1:00-2:00 PM Geer CR Facilitator Stuart Sprague, Ph.D. Credits Participants who successfully complete this course will earn 0.1 CEU. To Register Email training@anmedhealth.org or self register via the HealthStream Learning Center. Participants must be registered one week prior to class date.

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First Impressions Course Description Making a good first impression is a powerful tool. In most cases, the first impression is the only chance we get when establishing a relationship with our customers, patients and co-workers. This course will allow employees the opportunity to discuss and understand the value of making a positive and lasting impression. Course Objectives Upon completion of this course, each participant will be able to:

Connect the importance of first impressions to AnMed Health’s Building Blocks. Identify non-verbal messages we send to others in the first few minutes of meeting. Understand cultural and generational differences concerning greetings and introductions.

Discuss steps that will ensure a positive first impression. Target Audience All Staff Schedule Dates Times Locations September 11, 2012 12:00-1:00 PM PGD 3 December 4, 2012 7:30-8:30 AM Little CR Facilitator Myron Hosea Credits Participants who successfully complete this course will earn 0.1 CEU. To Register Email training@anmedhealth.org or self register via the HealthStream Learning Center. Participants must be registered one week prior to class date.

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Goal Setting Course Description Goal Setting is one of the most powerful steps an individual or department can take towards success. Goals provide direction and help us make more effective decisions. This class delivers a method for creating a SMART goal statement. Achieving your goals goes beyond just a good statement, however, so the class also focuses on creating action steps and overcoming barriers. Purpose/Goal The purpose of this program is to provide licensed nurses and all staff with a method of developing goal statements, creating action plans to achieve those goals, and understand measurement, tracking, and overcoming barriers. Course Objectives Upon completion of this course, each participant will be able to:

Define the role goals play in the success of individuals, teams, and organizations. Identify three key questions to develop goals and set action plans. Discuss techniques of writing goals and action steps, prioritization, and measurement to achieve

desired goals. Target Audience Licensed Nurses, All Staff Schedule Date Time Location September 5, 2012 9:00-11:00 AM Little CR Facilitators Myron Hosea, MSM & Jeff Sinkele, MA, CPLP Credits This activity has been submitted to the South Carolina Nurses Association for approval to award contact hours. The South Carolina Nurses Association is accredited as an approver of continuing nursing education by the American Nurses Credentialing Center’s Commission on Accreditation. Please call Myron Hosea at 512-2102 for more information about contact hours. Successful completion of this course includes attendance of 90% of the class and submission of an evaluation form. To Register Email training@anmedhealth.org or self register via the HealthStream Learning Center. Participants must be registered one week prior to class date. Prior to this program, speaker(s) were informed of terms and conditions for conflict of interest, commercial support/ sponsorship, non-endorsement of products displayed in conjunction w ith the activity, and discussion of off-label usage of products. Speaker(s) have signed the Terms and Conditions form in the SCNA Continuing Education Approver Committee 2009 Provider Manual. There is not commercial support/ sponsorship, and speakers have attested to no conflict of interest.

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Grief, Loss and Bereavement for Caregivers Course Description This program gives an overview of grief, loss and bereavement, traumatic and anticipatory losses, and some counsel on the “Do’s and Don’ts” in caring for the bereaved. Course Objectives Upon completion of this course, each participant will be able to:

Learn about the affects of trauma, death and loss on bereaved persons. Learn about differences between traumatic and anticipatory losses. Identify things that are helpful and not helpful in caring for the bereaved.

Target Audience All Staff Schedule Dates Times Locations September 25, 2012 1:00-2:15 PM PGD 2 September 27, 2012 1:00-2:15 PM Little CR Facilitator Rev. Tamara Flinchum Credits People who successfully complete this course will earn 0.12 CEUs. To Register Email training@anmedhealth.org or self register via the HealthStream Learning Center. Participants must be registered one week prior to class date.

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Health Literacy Course Description Providing an introduction to the concept of health literacy, this session takes a look at the degree to which individuals have the capacity to obtain, process, and understand basic health information and services to make appropriate health decisions. This course will focus on fostering excellent patient-centered care and service regardless of the customer's health literacy ability. Purpose/Goal To educate licensed nurses and health care professionals on the importance of health literacy and their role in using proven methods to increase patient health literacy. Course Objectives At the conclusion, participants should be able to:

Define Health Literacy and its impact on health and healthcare. Explain how Health Literacy impacts communication with patients and their family members. Review the use of Teach-Back and Ask Me 3.

Target Audience Licensed Nurses, All Staff Schedule Dates Times Locations August 7, 2012 12:00-1:00 PM PGD 3 October 12, 2012 3:00-4:00 PM Little CR December 11, 2012 11:00 AM-12:00 PM Little CR Facilitators Jeff Sinkele, MA, CPLP Credits This activity has been submitted to the South Carolina Nurses Association for approval to award contact hours. The South Carolina Nurses Association is accredited as an approver of continuing nursing education by the American Nurses Credentialing Center’s Commission on Accreditation. Please call Myron Hosea at 512-2102 for more information about contact hours. Successful completion of this course includes attendance of 90% of the class and submission of an evaluation form. To Register Email training@anmedhealth.org or self register via the HealthStream Learning Center. Participants must be registered one week prior to class date. Prior to this program, speaker(s) were informed of terms and conditions for conflict of interest, commercial support/ sponsorship, non-endorsement of products displayed in conjunction w ith the activity, and discussion of off-label usage of products. Speaker(s) have signed the Terms and Conditions form in the SCNA Continuing Education Approver Committee 2009 Provider Manual. There is not commercial support/ sponsorship, and speakers have attested to no conflict of interest.

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HealthStream Administrator Training Course Description This course covers the navigation of student and department administrator features and reporting in the HealthStream Learning Center (HLC). Course Objectives Upon completion of this course, each participant will be able to:

Understand the look and navigation of the administrator and the student screens in the HLC.

Retrieve information about employees. Generate reports on individual and departmental completions and transcripts. Search the course catalog.

Target Audience New directors, managers or anyone who has HealthStream reporting responsibility for their department Schedule Dates Times Locations August 14, 2012 9:00-11:00 AM NC-PC November 7, 2012 2:00-4:00 PM NC-PC Facilitator Mary Fowler Credits Participants who successfully complete this course will earn 0.2 CEUs. To Register Email training@anmedhealth.org or self register via the HealthStream Learning Center. Participants must be registered one week prior to class date.

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Informed Consent and the SC Adult Health Care Consent Act Course Description South Carolina has a law which gives specific direction to addressing consent issues for adults who lack capacity to decide for themselves. This course will review the notion of informed consent, describe details of that law and allow participants to practice using its provisions in case studies arising from practice. Course Objectives Upon completion of this course, each participant will be able to:

Describe and apply the provisions of SCAHCCA. Describe the essential ingredients of informed consent. Describe and evaluate barriers to use of the law. Describe and evaluate barriers to obtaining fully informed consent. Practice use of law and elements of consent.

Target Audience All Staff Schedule Dates Times Locations August 30, 2012 7:00-8:00 AM Little CR August 30, 2012 1:00-2:00 PM Little CR November 8, 2012 1:00-2:00 PM Little CR November 13, 2012 1:00-2:00 PM PGD 1 Facilitator Stuart Sprague, Ph.D. Credits Participants who successfully complete this course will earn 0.1 CEU. To Register Email training@anmedhealth.org or self register via the HealthStream Learning Center. Participants must be registered one week prior to class date.

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Introduction to GroupWise and the AnMed Health Computer Network--NEW CLASS!!! Course Description This course is for new employees, as an introduction to GroupWise and to navigating the AnMed Health network drives, the Employee Portal, and the HealthStream Learning Center. Course Objectives Upon completion of this course, each participant will be able to:

Know how to access their personal network drive, their department drive, and the AnMed Health shared drive.

Be able to use GroupWise for basic e-mail and calendaring tasks and know how to use the GroupWise Help features.

Be familiar with the Employee Portal and explore its features. Know how to log onto the HealthStream Learning Center and access mandatory assignments and elective learning.

Target Audience New AnMed Health Employees or any employees who are new to GroupWise and the AnMed Health network. Schedule Dates Times Locations July 17, 2012 9:00-11:30 AM NC-PC October 11, 2012 1:30-4:00 PM NC-PC Facilitator Mary Fowler Credits Participants who successfully complete this course will earn 0.25 CEUs. To Register Email training@anmedhealth.org or self register via the HealthStream Learning Center. Participants must be registered one week prior to class date.

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Lateral Violence Course Description Lateral Violence has been defined as destructive negative behavior between individuals or groups. In this session, several types of lateral violence situations found in the work environment will be discussed. Most importantly, attendees will learn how to respond effectively and positively to lateral violence situations. Course Objectives Upon completion of this course, each participant will be able to:

Define what lateral violence is in the work environment. Review the causes of bullying among staff. Identify and practice positive behaviors that break the cycle of lateral violence in the workplace.

Develop a personal action plan to implement in lateral violence situations. Target Audience All Staff and Management Schedule Dates Times Locations September 4, 2012 3:00-4:00 PM Little CR November 9, 2012 10:00-11:00 AM Geer CR Facilitators Tammy Gillespie Jeff Sinkele Credits Participants who successfully complete this course will earn 0.1 CEU. To Register Email training@anmedhealth.org or self register via the HealthStream Learning Center. Participants must be registered one week prior to class date.

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Managing a Meeting Course Description This workshop demonstrates the right way to facilitate an effective meeting. Whether looking for planning and scheduling tips or techniques to keep a meeting on track, you will discover the tools you need as a facilitator. Course Objectives Upon completion of this course, each participant will be able to:

Identify the proper steps to take in preparing for a meeting. Define the role of a facilitator in conducting a successful meeting. Illustrate how to deal with difficult situations and behaviors in the course of a meeting.

Explore techniques that will facilitate team decisions.

Target Audience All Staff Schedule Date Time Location September 19, 2012 9:00-11:00 AM Geer CR Facilitator Myron Hosea Credits Participants who successfully complete this course will earn 0.2 CEUs. To Register Email training@anmedhealth.org or self register via the HealthStream Learning Center. Participants must be registered one week prior to class date.

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Powerful Listening Course Description Listening is an important part of everyday life, both at home and at work. In this interactive workshop, you will analyze your own listening habits and learn several strategies to help you become a more effective listener.

Course Objectives Upon completion of this course, each participant will be able to:

Analyze listening habits. Identify different ways of listening. Develop active listening skills.

Target Audience All Staff Schedule Dates Times Locations July 31, 2012 12:00-1:00 PM Little CR December 5, 2012 7:30-8:30 AM Little CR Facilitator Myron Hosea Credits Participants who successfully complete this course will earn 0.1 CEU. To Register Email training@anmedhealth.org or self register via the HealthStream Learning Center. Participants must be registered one week prior to class date.

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Project Management Part 1 Course Description Project management has been described as a discipline, a science, and an art. It may be all of these. In simple terms, it’s about identifying, organizing, and managing the various components of a project. Part 1 of this class focuses on what a project is, the steps involved in project management, and tools that are available to a project manager and a project team. Course Objectives Upon completion of this course, each participant will be able to:

Describe what is and is not a project. Describe the critical elements of project management. Understand the basic steps of managing a project. Identify many of the tools available for project management.

Target Audience All Staff Schedule Date Time Location October 24, 2012 9:00-11:00 AM NC-Healthy Futures Facilitator Myron Hosea Credits Participants who successfully complete this course will earn 0.2 CEU. To Register Email training@anmedhealth.org or self register via the HealthStream Learning Center. Participants must be registered one week prior to class date.

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Project Management Part 2 Course Description One of the best ways to learn is through experience. Part 2 of this class begins with a review of Part 1 and moves into a guided project management exercise. This exercise will enable the participants to gain experience identifying the elements of a particular project, using project management tools, and managing a project. Course Objectives Upon completion of this course, each participant will be able to:

Develop goals and objectives for a project. Identify tasks to accomplish. Identify tools to use. Analyze the outcome of the project.

Target Audience All Staff Schedule Date Time Location November 7, 2012 9:00-11:00 AM NC-Healthy Futures Facilitator Myron Hosea Credits Participants who successfully complete this course will earn 0.2 CEU. To Register Email training@anmedhealth.org or self register via the HealthStream Learning Center. Participants must be registered one week prior to class date. Prerequisite To participate in Project Management Part 2, employees must have completed Project Management Part 1.

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Responding to Criticism Course Description The way you respond to criticism is one factor that affects your self-esteem. By reacting to criticism with your mind rather than your emotions, you may learn to accept criticism as a way to grow. This session will provide the learner with effective ways to respond to criticism. Course Objectives Upon completion of this course, each participant will be able to:

Recognize ineffective responses to criticism. Accept a neutral definition of criticism that doesn’t imply the opinion is correct, is the only one or must be acted upon.

Learn the many different ways of interpreting judgments. Target Audience All Staff Schedule Date Time Location October 23, 2012 2:00-4:00 PM Little CR Facilitator Jeff Sinkele Credits Participants who successfully complete this course will earn 0.2 CEUs. To Register Email training@anmedhealth.org or self register via the HealthStream Learning Center. Participants must be registered one week prior to class date.

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Spirituality, Health, and the Healthcare Professional Course Description This is an introductory course to show the relationship between religion, spirituality and health. It aims to enhance caregivers’ knowledge, skills and competence in providing care. Course Objectives Upon completion of this course, each participant will be able to:

Understand the difference between religion and spirituality. Understand the importance of a spiritual assessment. Understand the difference between a spiritual screening and a spiritual

assessment. Understand when to make a referral; what, how, who? Understand how to become more effective as an interdisciplinary team member.

Target Audience All Staff Schedule Dates Times Locations October 24, 2012 1:00-2:15 PM PGD 1 October 25, 2012 1:00-2:15 PM Little CR Facilitator Rev. Tamara Flinchum Credits People who successfully complete this course will earn 0.12 CEUs. To Register Email training@anmedhealth.org or self register via the HealthStream Learning Center. Participants must be registered one week prior to class date.

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Spirituality, Health, and the Healthcare Professional in a Diverse World Course Description This program gives an overview of the beliefs, values, practices and traditions of the major faith groups and their relationship to providing quality care. Course Objectives Upon completion of this course, each participant will be able to:

Discuss the central beliefs and values of major faith groups, e.g. Judaism, Christianity, Islam and Hindu.

Understand the importance of a spiritual assessment. Gain an appreciation of faith groups’ rituals, ceremonies, dietary needs and

practices. Target Audience All Staff Schedule Dates Times Locations November 27, 2012 1:00-2:15 PM PGD 2 November 29, 2012 1:00-2:15 PM Little CR Facilitator Rev. Tamara Flinchum Credits People who successfully complete this course will earn 0.12 CEUs. To Register Email training@anmedhealth.org or self register via the HealthStream Learning Center. Participants must be registered one week prior to class date.

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Stress: The Good, the Bad, and the Ugly Course Description Stress is inevitable and often seen as negative. The right kind of stress in the right amount is important and allows us to achieve positive outcomes. In this workshop, you will learn to be aware of your personal “ideal stress zone.” A method for analyzing stressful situations will be discussed. Most importantly, some relaxation strategies will be taught and demonstrated. Course Objectives Upon completion of this course, each participant will be able to:

Identify personal unmanaged stress symptoms. Learn an effective method for analyzing situations which cause stress. Focus on some strategies for relaxation.

Target Audience All Staff Schedule Dates Times Locations September 12, 2012 3:00-4:00 PM Little CR December 13, 2012 12:00-1:00 PM Little CR **Also offered as a CD Self-Study for 1.0 CEU. Call x2383 for more information. Facilitator Jeff Sinkele Credits Participants who successfully complete this course will earn 0.1 CEU. To Register Email training@anmedhealth.org or self register via the HealthStream Learning Center. Participants must be registered one week prior to class date.

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Successfully Maneuvering Through Change and Transition Course Description We no longer live in a time where “business as usual” can be practiced. In fact, healthcare reform, new initiatives and competition, among other things, will continue to drive changes in how we work. Despite experience with change, it is common to feel anxious and uneasy with the challenge of adapting to something new. This workshop will focus on helping participants understand how to handle change productively, creatively, and with flexibility. Course Objectives

Discuss the reality of change. Review a model of progressive stages for managing transitions. Target some specific helpful steps for change management.

Target Audience All Staff Schedule Dates Times Locations October 16, 2012 10:00-11:00 AM Little CR December 12, 2012 12:00-1:00 PM PGD 3 Facilitator Jeff Sinkele Credits Participants who complete this session will earn 0.2 CEUs. To Register Email training@anmedhealth.org or self register via the HealthStream Learning Center. Participants must be registered one week prior to class date.

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Time Management for the “Time Challenged” Course Description If you think there are not enough hours in the day, you are probably “time challenged.” Overcome this challenge through time management training. Time management also is an effective way of helping you be more punctual and productive. This interactive workshop provides you with techniques to get more of the important things done in less time, both on and off the job. Course Objectives Upon completion of this course, each participant will be able to:

Analyze how your time is spent and determine which time-saving methods can be effective.

Set goals and prioritize them to determine if activities are goal-oriented. Spend more time doing tasks that are focused on achieving goals.

Target Audience All Staff Schedule Dates Times Locations July 30, 2012 9:00-11:00 AM PGD 3 November 28, 2012 2:00-4:00 PM Geer CR Facilitator Myron Hosea Credits Participants who successfully complete this course will earn 0.2 CEUs. To Register Email training@anmedhealth.org or self register via the HealthStream Learning Center. Participants must be registered one week prior to class date.

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What is an Ethics Consult, and why do I Hesitate to Request One? Course Description Ethics consults are available upon request and have a specific, but focused, role in helping to resolve difficult case situations. There are barriers which sometimes lead to hesitancy to call for assistance which might otherwise be of great help. This course will help caregivers know what to expect from a consult and how to use it most effectively. Skills will be practiced using realistic case scenarios. Course Objectives Upon completion of this course, each participant will be able to:

Name and describe the components of ethics consults. Describe the process for requesting one at AnMed Health. Describe and evaluate barriers to requests for consults. Practice the process of making a request.

Target Audience All Staff Schedule Dates Times Locations July 16, 2012 7:00-8:00 AM MC- Private Dining Rooms July 16, 2012 1:00-2:00 PM Little CR October 11, 2012 1:00-2:00 PM Little CR October 23, 2012 1:00-2:00 PM PGD 1 Facilitator Stuart Sprague, Ph.D. Credits Participants who successfully complete this course will earn 0.1 CEU. To Register Email training@anmedhealth.org or self register via the HealthStream Learning Center. Participants must be registered one week prior to class date.

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Working as an Effective Interdisciplinary Team Course Description Modern healthcare requires that providers work efficiently in productive, interdisciplinary teams rather than independent silos. Communication among all participants should be clear, transparent, and honest. This course will introduce skills which foster effective interaction and have been shown to increase quality and lower costs of delivering optimum care. Course Objectives Upon completion of this course, each participant will be able to:

Express personal awareness of the role of emotions in one’s work with others. Describe and apply techniques for eliciting and addressing emotions expressed

by others. Practice being a non-anxious presence.

Target Audience All Staff Schedule Dates Times Locations July 10, 2012 1:00-2:00 PM PGD 1 July 12, 2012 1:00-2:00 PM Little CR October 16, 2012 1:00-2:00 PM Little CR October 16, 2012 7:00-8:00 PM Little CR Facilitator Stuart Sprague, Ph.D. Credits Participants who successfully complete this course will earn 0.1 CEU. To Register Email training@anmedhealth.org or self register via the HealthStream Learning Center. Participants must be registered one week prior to class date.

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Working with Difficult People Course Description Difficult people are those who don’t do what you want them to do or who do what you don’t want them to do. While you can’t change difficult people, you can communicate with them in such a way that they change themselves. This class will identify essential communication skills that will turn conflict into cooperation when people are at their worst. Course Objectives Upon completion of this course, each participant will be able to:

Examine the forces that compel people to be difficult. Identify essential communication skills that can be used to turn conflict into cooperation.

Focus on specific strategies for dealing with difficult behaviors. Target Audience All Staff Schedule Date Time Location October 30, 2012 2:00-4:00 PM Little CR Facilitator Jeff Sinkele Credits Participants who successfully complete this course will earn 0.2 CEUs. To Register Email training@anmedhealth.org or self register via the HealthStream Learning Center. Participants must be registered one week prior to class date.

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Writing Well: A Workshop about Better Writing Course Description One of the challenges in communication today is writing well. From reports to emails, faulty writing can cost us time, effort and even important business relationships. This workshop will focus on techniques that can make your writing sharper and more effective.

Course Objectives Upon completion of this course, each participant will be able to:

Write more clearly through better word choice and sentence variety. Understand the importance of rewriting and editing. Utilize tips and techniques for effective business communication.

Target Audience All Staff Schedule Date Time Location August 15, 2012 2:00-4:00 PM NC-PC Facilitator Myron Hosea Credits Participants who successfully complete this course will earn 0.2 CEUs. To Register Email training@anmedhealth.org or self register via the HealthStream Learning Center. Participants must be registered one week prior to class date.

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Computer Classes All computer classes will be held at the AnMed Health North Campus PC Classroom, located on the 3rd floor of the Oglesby Center. The classes listed below are for employees who need the applicable software skills in their job. Attendance must be approved by the employee’s supervisor. To register, email training@anmedhealth.org. Participants must be registered one week prior to class date.

Excel XP vs. Excel 2007 Differences Overview of changes in the upgrade from Excel XP to Excel 2007. Date Time Location August 2, 2012 8:30 AM-12:00 PM NC-PC

Using the New Access 2007 Learn features, tips and tricks in using the new Access 2007. Date Time Location August 2, 2012 1:00 PM-4:30 PM NC-PC Prerequisite: Need to have taken 2007 Access Level 1 or need to be an intermediate user of the software.

Intermediate Excel 2007 This class covers best practices in Excel 2007, such as using a multiple sheet workbook, sorting and filtering data, using templates, creating pivot tables, and much more. This class is a combination of intermediate and advanced Excel functions. Date Time Location October 18, 2012 8:30 PM-4:30 PM NC-PC Prerequisite: Need to have taken 2007 Excel Level 1. Various On-line Computer Courses- For more information about on-line computer classes available via HealthStream call Mary Fowler at x1504.

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The AnMed Health University (AHU) eLibrary provides a collection of training resources in audio, computer-based training (CBT) or video formats. Accessing AHU eLibrary on-line programs:

1. Log onto HealthStream and go to Course Catalog. 2. In the search box, type the name of the course. 3. Select the class and proceed.

To check out audio courses on CD, call x1635 or email training@anmedhealth.org. For assistance, contact Training and OD at x1635 or at training@anmedhealth.org.

AnMed Health University eLibrary

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AnMed Health University eLibrary

AnMed Health- Im Glad You Called On-Line Classes for Staff

AnMed Health- Mission, Vision and Building Blocks On-Line AnMed Health- Workplace Manners On-Line Differentiology 101 On-Line Effective Communication: Its More Than Just Words On-Line Emotional Intelligence On-Line First Impressions On-Line Powerful Listening On-Line Service Links On-Line Time Management for the Time Challenged On-Line

Don’t Hesitate to Delegate On-Line Classes for Directors, Managers, and Supervisors

Its Not Just What You Say: Communications for Managers On-Line

Emotional Intelligence: Personal and Social Competence - Audio Course (CD) Audio Only

Emotional Intelligence: Self Motivation - Audio Course (CD) Successfully Maneuvering Through Change - Audio Course (On-Line) Credit To earn CEUs please complete the short post test and evaluation.

Course information and credit detail can be accessed from the Catalog tab in the HealthStream Learning Center.

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Continuing Education GE TIP-TV GE TIP-TV is now TiP-Ed Online. Online courses are available in computed tomography, leadership, magnetic resonance, mammography, nuclear medicine/PET, ultrasound and X-ray. Contact the AnMed Health Medical Librarian for the web address and login instructions. Audio Conferences and Webinars The Teleconference Network of Texas offers audio conferences and webinars for continuing education. Current offerings include programs for laboratory personnel, dietitians, nutritionists, chaplains, and social workers involved in healthcare. Tuition starts at $50 per program, and programs average one hour in length. People in Progress (PIP) People in Progress is a learning benefit for AnMed Health employees and their family members 18 years of age and older. Non-salaried employees are paid half of their hourly wage while attending PIP programs. These programs include Adult Learning Center classes (located in Anderson, Oconee and Williamston) and time spent in the AnMed Health PIP lab (located in the Medical Library). Employees are reimbursed for adult educational materials required by the Learning Center Courses. For lab hours or more information, please call 512-1253.

Customized Training Please call the Department of Training and Organizational Development at 512-1635 to request customized training for your department (i.e. Team Training, Customer Service specific, Focus Groups, etc.)

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Course Index

AHU eLibrary Courses, 59

AIDET, 12

Assertive Communication, 28

Computer Classes, 57

Continuing Education, 60

Co-Workers in Conflict, 29

Developing Effective Presentation Skills, 30

Differentiology 101, 19

DiSC-tinguish Your Personality Type, 31

Don’t Hesitate to Delegate, 24

Effective Communication: It’s More Than Just Words, 32

Emotional Intelligence, 33

Facilitating a Difficult Family Meeting, 34

First Impressions, 35

Goal Setting, 36

Grief, Loss and Bereavement for Caregivers, 37

Health Literacy, 38

HealthStream Administrator Training, 39

Informed Consent and the SC Adult Health Care Consent Act, 40

Introduction to GroupWise and the AnMed Health Computer Network--NEW CLASS, 41

It’s Not Just What You Say: Communications for Managers, 23

It’s Not My Job, 13

Lateral Violence, 42

Managers Orientation, 25

Managing a Meeting, 43

New Employee Orientation, 16

Our Quest for Excellence in Language Services, 20

Powerful Listening, 44

Project Management Part 1, 45

Project Management Part 2, 46

Responding to Criticism, 47

Safety Orientation, 17

Service Recovery, 14

Spirituality, Health, and the Healthcare Professional, 48

Spirituality, Health, and the Healthcare Professional in a Diverse World, 49

Stress: The Good, the Bad and the Ugly, 50

Successfully Maneuvering Through Change and Transition, 51

Time Management for the Time Challenged, 52

Understanding the Enhanced Culturally and Linguistically Appropriate Service (CLAS) Standards--NEW CLASS, 21

What is an Ethics Consult, and why do I Hesitate to Request One, 53

Working as an Effective Interdisciplinary Team, 54

Working with Difficult People, 55 Writing Well, 56

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AnMed Health is a self-provider of continuing education credits based upon best practice standards for the provision of high-quality continuing education and training programs that enhance the knowledge and skills of our workforce. AnMed Health awards continuing education units (CEUs) in the following manner: one hour of instruction (a contact hour) equals 0.1 CEU.