Table of Contents - Pittsburgh Regional Alliance — Home · Pittsburgh Region Back Office Master...
Transcript of Table of Contents - Pittsburgh Regional Alliance — Home · Pittsburgh Region Back Office Master...
Table of Contents
Tab
Call Center Operations in Southwestern Pennsylvania (Summary)……………………………
1
Summary of Employment by Service and County ……………………………………..……………
2
Pittsburgh Region Call Centers ……………………………………………………………………………….
3
Call Centers in Pittsburgh (Map) ………………………….…………………………..……………………. 4
Call Centers in Southwestern Pennsylvania (Map) …………………….…………………………… 5
Pittsburgh Region Back Office Master List ..…………..…………….........................…………. 6
Recent Back Office Expansions and Downsizings .…………………………………………………. 7
Natural Disaster Risk …………………………………………..…………………………………..…………… 8
Fiber Optic Network Redundancy …………..……….……………………………………..…………… 9
Pittsburgh Region Workforce Statistics …………………………………………………..…………… 10
Regional Colleges and Universities ………………….……………………………………..…………… 11
Back Office Operations in Southwestern Pennsylvania
The Pittsburgh region is a magnet for customer service centers, with more than 250 identified back office facilities
including call centers, data centers, operations centers, pharmacy centers and shared services operations that
employ approximately 40,000 individuals. Of those facilities, 113 are dedicated call centers and telephone
services employing more than 17,000 individuals.
Key factors that contribute to the region’s standing as an ideal location for customer contact centers:
Large and educated population base
o 1.3 million person labor force
o 170,000 enrolled college students
o 89.1% of region’s residents have at least a high school education, vs. 85.6% for the U.S.
Low natural disaster potential
o One of the most disaster-free parts of the country
Robust telecommunications infrastructure
Extensive public transit system
o Bus
o Light rail
Eastern Time Zone location (the time zone is home to nearly half the US population)
Companies that currently operate call centers in the Pittsburgh region include inbound and outbound marketing
companies, utilities, banks, insurance companies, healthcare companies, answering services, and others.
According to the EMSI, the number of Customer Service Representatives in the region increased by 2.7% between
2010 and 2015, while the number of Telemarketers in the region decreased by 10.7%. Nationally, there was an
overall increase of 11.4% in Customer Service Representatives employment while the number of Telemarketers
grew by 11.0%. The proportion of people employed as Customer Service Representatives in the Pittsburgh Region
is 15% above the national average, although it is 17% lower for Telemarketers.
2010 2011 2012 2013 2014 20152010 to
2015
2014 to
2015
Employment 24,556 25,097 25,552 25,574 25,172 25,215 2.7% 0.2%
Concentration
Index 1/ 1.18 1.19 1.19 1.18 1.16 1.15
Employment 1,891 1,935 1,992 1,940 1,810 1,689 -10.7% -6.7%
Concentration
Index 1/ 0.98 0.98 1.00 0.96 0.90 0.83
Pct. Change
Telemarketers
Customer Service
Representatives
1/ The Concentration Index is a measure of the proportion of the number of people working in a specific occupation in an area compared to the
proportion of people working in that occupation nationally. An index of greater than 1.00 indicated an above average concentration.
Source: EMSI, May 2016
Many of the country’s leading companies have established call centers in Southwestern Pennsylvania. Among the
largest call centers are companies involved in telecommunications, financial services and outsourcing. The
region’s largest call centers, as determined by employment, are outlined in the following table.
2 | P a g e
Company City County
Estimated
Employment Function
Cigna Group North Fayette Allegheny 1500 Health coaching and case management
Service Link* Coraopolis Allegheny 1500 Inbound / Outbound
TeleTech Holdings Inc. Uniontown Fayette 950 Inbound
PNC Financial Services Pittsburgh Allegheny 800 Customer service
Alorica Green Tree Allegheny 775 Inbound
Liberty Mutual New Castle Lawrence 600 Inbound, also has bill review unit
Expert Global Solutions Pittsburgh Allegheny 550 Customer service
Citizens Bank Pittsburgh Allegheny 500 Inbound / Outbound
IBEX Global Pittsburgh Allegheny 500 Outbound
Verizon Communications Robinson Twp. Allegheny 500 Customer service
* Employment number also includes other non-call center related functions.
Source: Pittsburgh Regional Alliance, compiled April 2016
Back Office Establishment and Employment Summary
Number of
Establishments
Estimated
Employment
Call Center 113 17,067
Allegheny 82 13,673
Beaver 2 67
Butler 2 15
Fayette 6 1,716
Indiana 1 128
Lawrence 5 884
Washington 9 299
Westmoreland 6 285
Data Center 70 2,755
Allegheny 57 1,734
Armstrong 1 175
Butler 6 390
Greene 1
Indiana 2 270
Washington 2 76
Westmoreland 1 110
Operations Center 22 4,333
Allegheny 18 4,203
Beaver 1 80
Butler 1
Greene 1 25
Indiana 1 25
Pharmacy Back Office 18 4,260
Allegheny 13 3,107
Armstrong 1 60
Butler 1 150
Indiana 1 850
Westmoreland 2 93
Shared Services 37 12,544
Allegheny 33 11,547
Butler 3 997
Washington 1 na
Grand Total 260 40,959
Source: Pittsburgh Regional Alliance, compiled May 2016
Facts, Figures Data to Help Businesses Find Their Place in the 10-County Region - PittsburghRegion.org
Company
Estimated
Employment Type Function City County Submarket
Allegheny Marketing Group 11 Call Ctr Outbound - market research surveys Pittsburgh Allegheny Airport Corridor
Aesynt na Call Ctr Customer Service Cranberry Butler North HillsAetna 394 Call Ctr Inbound / Outbound Green Tree Allegheny Green Tree/West EndAllegheny Answering Service 91 Call Ctr Inbound - answering service Pittsburgh Allegheny North Hills
Allegheny County Emergeny Call Center 29 Call Ctr Inbound - Emergency Answering Service Pittsburgh Allegheny East End/Strip District
Allied Answering Service 8 Call Ctr Inbound - answering service New Castle Lawrence Lawrence County
Alorica (formerly PRC. LLC (Precision Response Corp.))
775 Call Ctr Inbound Green Tree Allegheny Green Tree/West End
Alpha Message Center 50 Call Ctr Telephone Services, Telephone Answering Services
Pittsburgh Allegheny Downtown
Anserphone Inc. 23 Call Ctr Inbound - answering service Irwin Westmoreland Eastern Suburbs
Answering the Point 23 Call Ctr Inbound - answering service Pittsburgh Allegheny Downtown
Answering with Care 11 Call Ctr Telephone Services, Telephone Answering Services
Houston Washington Washington County
AT&T 102 Call Ctr Pittsburgh Allegheny SouthsideAutomated Health Systems 50 Call Ctr Inbound/Outbound Pittsburgh Allegheny North HillsAutomated Security Alert 60 Call Ctr Inbound Munhall Allegheny Mon ValleyAutomatic Data Processing Inc. 120 Call Ctr B2B Inside sales Coraopolis Allegheny Airport CorridorBayer Human Resources 90 Call Ctr Inbound - internal human resources
inquiriesRobinson Twp. Allegheny Airport Corridor
Bentworth Answering Service 15 Call Ctr Inbound - answering service Bentleyville Washington Washington
Black Box 77 Call Ctr Inbound Lawrence Washington South Hills
BNY Mellon 257 Call Ctr Pittsburgh Allegheny DowntownCampos Market Research 65 Call Ctr Outbound - market research surveys Pittsburgh Allegheny Downtown
CardWorks Servicing LLC 300 Call Ctr Inbound customer service/Outbound collections
Pittsburgh Allegheny Southside
Pittsburgh Region Call Centers
Facts, Figures Data to Help Businesses Find Their Place in the 10-County Region - PittsburghRegion.org
Company
Estimated
Employment Type Function City County Submarket
Caterpillar (formerly Bucyrus International) 34 Call Ctr Customer service Houston Washington Washington County
Cathedral South Hills Answering Service 20 Call Ctr Inbound - answering service Pittsburgh Allegheny South Hills
Center One LLC 50 Call Ctr Customer service for FIOS Beaver Falls Beaver Beaver County
Cigna Group 1500 Call Ctr Health coaching and case management center
North Fayette Allegheny Airport Corridor
Cigna Group 150 Call Ctr Inbound customer service North Fayette Allegheny Airport Corridor
Citizens Bank 500 Call Ctr Inbound / Outbound Pittsburgh Allegheny DowntownClearview Federal Credit Union 40 Call Ctr Inbound - customer service; Telephone
operating centerMoon Twp. Allegheny Airport Corridor
Comcast na Call Ctr Outbound Pittsburgh Allegheny Airport CorridorComcast na Call Ctr Pittsburgh Allegheny Airport CorridorComcast 360 Call Ctr Inbound Pittsburgh Allegheny Green Tree/West EndCommonwealth Marketing Group 250 Call Ctr Uniontown Fayette Fayette CountyCommonwealth of PA State Unemployment Office Call Ctr
100 Call Ctr Inbound - customer service Duquesne Allegheny Mon Valley
Community College of Allegheny County 3 Call Ctr Enrollment Oakdale Allegheny Airport Corridor
Consolidated Communications 200 Call Ctr Inbound - Information retrieval, answering service
Gibsonia Allegheny North Hills
ContactOne Communications 1 Call Ctr Call Center Inbound (associates work from home)
Pittsburgh Allegheny Downtown
Credit Management Co 48 Call Ctr Outbound - adjustments & collections Pittsburgh Allegheny Green Tree/West End
Crown Castle USA na Call Ctr Customer Service Canonsburg Washington Washington CountyCustomer Contact Inc. 40 Call Ctr Outbound - Telemarketing Pittsburgh Allegheny SouthsideCustomer Contact Inc. 40 Call Ctr Outbound - Telemarketing Washington Washington Washington County
CVS Health Call Ctr Pittsburgh Allegheny Allegheny ValleyDenovus Corp Ltd 38 Call Ctr Outbound - adjustments & collections Washington Washington Washington County
Facts, Figures Data to Help Businesses Find Their Place in the 10-County Region - PittsburghRegion.org
Company
Estimated
Employment Type Function City County Submarket
Dental Systems Inc 15 Call Ctr Call center for multiple dental offices for outbound and inbound calls and customer service
Butler Butler Butler County
DialAmerica 217 Call Ctr Contract telemarketing Pittsburgh Allegheny Green Tree/West EndDirect Advantage Marketing (Outreach Associates )
200 Call Ctr Outbound Pittsburgh Allegheny Southside
Dollar Energy Fund 30 Call Ctr Inbound / Outbound Pittsburgh Allegheny SouthsideDuquesne Light 100 Call Ctr Pittsburgh Allegheny DowntownDynamics, Inc. na Call Ctr customer support Cheswick Allegheny Allegheny ValleyEmergency Answering Services (eas), Inc 3 Call Ctr Emergency routing for calls coming in
through 911. Same as dedicated customer service organziation
New Castle Lawrence Lawrence County
Excela Health Call Center 11 Call Ctr Marketing and Communications Greensburg Westmoreland Westmoreland County
Expert Global Solutions (NCO Financial/APAC 550 Call Ctr Customer service Pittsburgh Allegheny Green Tree/West EndFairmont Supply 79 Call Ctr Outbound - Customer support Washington Washington Washington County
FedEx Services 300 Call Ctr B2B Inside sales Moon Twp. Allegheny Airport CorridorFirst Choice Telephone 15 Call Ctr Inbound - answering service Pittsburgh Allegheny Downtown
Ford Business Machines 18 Call Ctr Customer Service Dunbar Twp. Fayette Fayette CountyFoundation Radiology 90 Call Ctr Teleradiology center Pittsburgh Allegheny DowntownGiftCards.com, LLC 70 Call Ctr Customer service and fulfillment Green Tree Allegheny Green Tree/West End
Highmark 425 Call Ctr Inbound customer service Pittsburgh Allegheny Downtown
IBEX Global (TRG Customer Solutions) 500 Call Ctr Outbound Pittsburgh Allegheny Airport CorridorIBEX Global (TRG Customer Solutions) 128 Call Ctr Outbound Indiana Indiana IndianaInfoCision 273 Call Ctr Inbound New Castle Lawrence Lawrence CountyJLL 188 Call Ctr Inbound Pittsburgh Allegheny DowntownKTRONICS (also US Voice Mail) 8 Call Ctr Telephone Services, Telephone Answering
ServicesPittsburgh Allegheny Airport Corridor
LEED'S 75 Call Ctr New Kensington Westmoreland Allegheny Valley
Level Interactive 7 Call Ctr Outbound Pittsburgh Allegheny SouthsideLiberty Mutual 600 Call Ctr Inbound, also has bill review unit New Castle Lawrence Lawrence County
Facts, Figures Data to Help Businesses Find Their Place in the 10-County Region - PittsburghRegion.org
Company
Estimated
Employment Type Function City County Submarket
Marketing Support Network 68 Call Ctr Telemarketing Services, Telemarketing Bridgeville Allegheny South Hills
McKesson (Perse Technologies) 170 Call Ctr Green Tree Allegheny Green Tree/West EndMeg-A-Phone Answering Service 22 Call Ctr Inbound - answering service Pittsburgh Allegheny South Hills
Meg-A-Phone Answering Service 20 Call Ctr Inbound - answering service Pittsburgh Allegheny South Hills
Monroeville Answering Service 40 Call Ctr Inbound Turtle Creek Allegheny Mon ValleyNorth American Dental Group Call Ctr Customer service New Castle Lawrence Lawrence CountyNorth Hills Answering Service 40 Call Ctr Inbound - answering service Pittsburgh Allegheny North Hills
Olsen-O'leary 7 Call Ctr Telemarketing Services, Telemarketing Pittsburgh Allegheny Allegheny Valley
One Call Systems 138 Call Ctr Inbound / Outbound Pittsburgh Allegheny North HillsPA 2-1-1 Southwest 5 Call Ctr Social Services Central connection for
allegheny and surrounding countiesPittsburgh Allegheny Downtown
Pennsylvania 811 8 Call Ctr Inbound- City Services West Mifflin Allegheny Mon ValleyPennsylvania Higher Education Assistance Agency
150 Call Ctr Inbound, loan counseling Green Tree Allegheny Green Tree/West End
Pennsylvania Municipal Service 45 Call Ctr Outbound - collections and adjustments, finance and accounting
Oakmont Allegheny Allegheny Valley
People's Natural Gas 100 Call Ctr Customer service Pittsburgh Allegheny NorthsidePhilips Respironics 170 Call Ctr Customer relations, product and clinical
support, inside sales, financial services, corporate logistics, business solutions
Plum Twp. Allegheny Eastern Suburbs
Pittsburgh Answering Service 40 Call Ctr Inbound - answering service Pittsburgh Allegheny Green Tree/West End
Pittsburgh Glass Works Call Ctr The Insurance and Services business unit provides software and call center services to the insurance industry for processing claims for automotive glass,
Pittsburgh Allegheny Northside
PNC Financial Svcs 800 Call Ctr Customer service Pittsburgh Allegheny DowntownPNC Human Resources 295 Call Ctr Inbound Pittsburgh Allegheny DowntownPPG Architectural Finishes 190 Call Ctr Inbound McCandless Allegheny North Hills
Facts, Figures Data to Help Businesses Find Their Place in the 10-County Region - PittsburghRegion.org
Company
Estimated
Employment Type Function City County Submarket
PT Services Group 60 Call Ctr Outbound telesales Pittsburgh Allegheny DowntownPublic Interest Communication 60 Call Ctr Outbound Pittsburgh Allegheny East End/Strip DistrictRSVP Telemessaging Co Inc (A Professional Answering Service)
17 Call Ctr Ambridge Beaver Beaver County
SCIO Health Analytics 100 Call Ctr Health care management and claims Pittsburgh Allegheny Airport Corridor
Service Link 1500 Call Ctr Inbound / Outbound Coraopolis Allegheny Airport CorridorSnyders Telephone Answering Service 5 Call Ctr Inbound - answering service Washington Washington Washington County
S-Teem 24 Hour Answering Service 7 Call Ctr Inbound - answering service Mt. Pleasant Westmoreland Westmoreland County
TAS Communications 2 Call Ctr Telephone Services, Telephone Answering Services
New Kensington Westmoreland Allegheny Valley
Tel/Start Corporation 100 Call Ctr full service telemarketing and collection company exclusively working in the newspaper industry.
Monroeville Allegheny Eastern Suburbs
Teleperformance 213 Call Ctr Inbound / Outbound Grindstone Fayette Fayette CountyTele-Plex Corp 20 Call Ctr Inbound Pittsburgh Allegheny East End/Strip DistrictTeleTech Holdings Inc. 950 Call Ctr Inbound Uniontown Fayette Fayette CountyThe ARS Group na Call Ctr Pittsburgh Allegheny Green Tree/West EndTrover Solutions Inc. (TransPaC Solutions) 25 Call Ctr Outbound - adjustments & collections Pittsburgh Allegheny Downtown
Uniontown Telephone Answering Service 8 Call Ctr Telephone Services, Telephone Answering Services
Uniontown Fayette Fayette County
United Healthcare 12 Call Ctr inbound and outbound calls in support of customer service
Pittsburgh Allegheny Eastern Suburbs
University Bound Inc 10 Call Ctr Pittsburgh Allegheny DowntownUPMC EAP 4 Call Ctr Pittsburgh Allegheny East End/Strip DistrictUPMC Heath Plan 350 Call Ctr Inbound/Outbound customer service Pittsburgh, Allegheny Downtown
UPMC Western Psych 10 Call Ctr Pittsburgh Allegheny East End/Strip DistrictVerizon Communications 500 Call Ctr Robinson Twp. Allegheny Airport CorridorVerizon Communications 200 Call Ctr Pittsburgh Allegheny DowntownVerizon Communications 200 Call Ctr Customer service for FIOS Pittsburgh Allegheny DowntownVertex Outsourcing 277 Call Ctr Inbound - customer service Smithfield Fayette Fayette CountyVeterans Health Administration 15 Call Ctr Dispatch, customer support & relations,
information systemsPittsburgh Allegheny East End/Strip District
Vocelli Pizza 120 Call Ctr Inbound Green Tree Allegheny Green Tree/West EndWest Penn Power Call Center 167 Call Ctr Internal Customer service center Greensburg Westmoreland Westmoreland CountySource: Pittsburgh Regional Alliance, compiled May 2016
Call Centers in Pittsburgh (Updated 05.12.2016)
Sources: Esri, HERE, DeLorme, USGS, Intermap, increment P Corp., NRCAN, Esri Japan, METI, EsriChina (Hong Kong), Esri (Thailand), MapmyIndia, © OpenStreetMap contributors, and the GIS UserCommunity, Esri, HERE, DeLorme, MapmyIndia, © OpenStreetMap contributors, and the GIS usercommunity
¹
0 0.9 1.8 2.7 3.60.45Miles
Downtown: Alpha Message CenterAnswering the PointBNY MellonCampos Market ResearchCitizens BankContactOne CommunicationsDuquesne LightFirst Choice TelephoneFoundation RadiologyHighmarkJLLPA 2-1-1 SouthwestPNC Financial SvcsPNC Human ResourcesPT Services GroupTrover Solutions Inc.University Bound IncUPMC Heath PlanVerizon Communications
Southside: AT&TCardWorks Servicing LLCCustomer Contact Inc.Direct Advantage Marketing Dollar Energy FundLevel Interactive
Green Tree/ West End: AetnaAlorica ComcastCredit Management CoDialAmericaExpert Global Solutions GiftCards.com, LLCMcKesson Pennsylvania Higher Education Assistance AgencyPittsburgh Answering ServiceThe ARS GroupVocelli Pizza
South Hills: Black BoxCathedral South Hills Answering ServiceMarketing Support NetworkMeg-A-Phone Answering Service
Northside: People's Natural GasPittsburgh Glass Works
East End/Strip District: Allegheny County Emergeny Call CenterPublic Interest CommunicationTele-Plex CorpUPMC EAPUPMC Western PsychVeterans Health Administration
Call Centers in the Pittsburgh Region(Updated 05.12.2016)
B u t l e rB u t l e r
I n d i a n aI n d i a n a
F a y e t t eF a y e t t eG r e e n eG r e e n e
A l l e g h e n yA l l e g h e n y
W a s h i n g t o nW a s h i n g t o n
W e s t m o r e l a n dW e s t m o r e l a n d
A r m s t r o n gA r m s t r o n g
B e a v e rB e a v e r
L a w r e n c eL a w r e n c e
Sources: Esri, HERE, DeLorme, USGS, Intermap, increment P Corp., NRCAN, Esri Japan, METI, EsriChina (Hong Kong), Esri (Thailand), MapmyIndia, © OpenStreetMap contributors, and the GIS UserCommunity
¹
0 10 20 30 405Miles
Indiana County: IBEX Global
Lawrence County: Allied Answering ServiceEmergency Answering Services (eas), IncInfoCisionLiberty Mutual North American Dental Group
North Hills: AesyntAllegheny Answering ServiceAutomated Health SystemsConsolidated CommunicationsNorth Hills Answering ServiceOne Call SystemsPPG Architectural Finishes
Fayette County: Commonwealth Marketing GroupFord Business MachinesTeleperformanceTeleTech Holdings Inc. Uniontown Telephone Answering ServiceVertex Outsourcing
Beaver County:Center One LLCRSVP Telemessaging Co Inc
Westmoreland County:Excela Health Call CenterS-Teem 24 Hour Answering ServiceWest Penn Power Call Center
Mon Valley: Automated Security AlertCommonwealth of PA State Unemployment Call CtrMonroeville Answering ServicePennsylvania 811
Butler County:Dental Systems Inc
Washington County: Answering with CareBentworth Answering ServiceCaterpillarCrown Castle USACutomer Contact IncDenovus Corp LtdFairmont SupplySnyders Telephone Answering Service
Allegheny Valley: CVS Health Dynamics, Inc. LEED'sOlsen-O'learyPA Municipal Services TAS Communications
Eastern Suburbs:Anserphone IncPhilips RespironicsTel/Start CorporationUnited Healthcare
Airport Corridor: Allegheny Marketing GroupAutomatic Data Processing Inc.Bayer Human ResourcesCigna GroupClearview Federal Credit UnionComcastCommunity College of Allegheny CountyFedEx ServicesIBEX Global KTRONICS SCIO Health AnalyticsService LinkVerizon Communications
Facts, Figures Data to Help Businesses Find Their Place in the 10-County Region - PittsburghRegion.org
Company
Estimated
Employment Type Function City County
365 Main 1 Data Ctr Call Center, Colocation, Interconnection, Remote hands, Design, Cloud
Pittsburgh Allegheny
ABARTA Shared Financial Services 30 Shared Svcs Financial service, MIS Pittsburgh AlleghenyAccess Data A Broadridge Company 70 Data Ctr Platform for aquiring, amanaging and utilizing asset data
for mutual fund manufacturersPittsburgh Allegheny
Advanced Management Info 7 Data Ctr Data Processing / Preparation, Custom Computer Programing
Heidelberg Allegheny
Aerophone 5 Data Ctr Telephone Services, Telephone Answering Services Pittsburgh Allegheny
Affiliated Computer Svcs 300 Data Ctr Data Processing / Preparation Pittsburgh AlleghenyAlcoa Business Svcs Ctr 280 Shared Svcs payroll, finance, record-keeping, accounts payable,
accounts receivable, human resources management systems and global information services group
Pittsburgh Allegheny
Alcoa North American Data Ctr 110 Data Ctr Upper Burrell WestmorelandAlixaRx 65 Rx Centralized service facility supporting 38 skilled nursing
facilitiesBridgeville Allegheny
Ally Financial 150 Shared Svcs Customer Service Cranberry ButlerAmeriphone 2 Data Ctr Telephone Services, Telephone Answering Services Pittsburgh Allegheny
Ansys 1 Data Ctr Canonsburg WashingtonAriba 100 Data Ctr Pittsburgh AlleghenyAscent Data 22 Data Ctr Colocation, carrier neutral Pittsburgh AlleghenyaspStation 4 Data Ctr wholly-owned Pittsburgh Data Center, data storage,
offsite storage, disaster recoveryPittsburgh Allegheny
AT&T 50 Operations Ctr Includes data center Pittsburgh AlleghenyAtrium Staffing 15 Operations Ctr Human resources, accounting Pittsburgh AlleghenyAutomatic Data Processing Inc. 200 Operations Ctr Electronic Data Processing Svcs Pittsburgh AlleghenyBank of America 600 Shared Svcs loan processing Pittsburgh AlleghenyBare Metal 5 Data Ctr Colocation Warrendale AlleghenyBayer Business and Technology Services 900 Shared Svcs Robinson Twp. AlleghenyBlackburn's Physicians Pharmacy 100 Rx Tarentum AlleghenyBNY Mellon 2,350 Shared Svcs Pittsburgh AlleghenyBNY Mellon 2,330 Operations Ctr Pittsburgh AlleghenyBNY Mellon 175 Data Ctr Data Processing / Preparation Slate Lick ArmstrongBNY Mellon 25 Data Ctr Data Processing / Preparation Pittsburgh AlleghenyBNY Mellon 0 Shared Svcs Back up Operations Ctr Monroeville AlleghenyCatalyst Rx na Rx Prescription services O'Hara Twp. AlleghenyCBS Broadcasting Inc. 16 Shared Svcs Record Processing Boyers Butler
Pittsburgh Region Back Office Operations
Facts, Figures Data to Help Businesses Find Their Place in the 10-County Region - PittsburghRegion.org
Company
Estimated
Employment Type Function City County
Central Data Services (CDS) 39 Shared Svcs Third Party Administrator of employee benefit services; serving over 50 clients and 75 benefit funds
Pittsburgh Allegheny
Central Data Services (CDS) 30 Shared Svcs Third Party Administrator of employee benefit services; serving over 50 clients and 75 benefit funds
Pittsburgh Allegheny
Ceridian Corp 30 Data Ctr Pittsburgh AlleghenyChaffin Luhana LLP 11 Shared Svcs Legal services Pittsburgh AlleghenyChorus Call Inc. 50 Shared Svcs Monroeville AlleghenyCigna Group 550 Operations Ctr Claims processing North Fayette AlleghenyCitynet, LLC na Data Ctr Colocation, carrier neutral Pittsburgh AlleghenyC-Leveled 3 Operations Ctr IT Pittsburgh AlleghenyCogent Communications, Inc. na Data Ctr Colocation Pittsburgh AlleghenyCohen Telecommunications 2 Data Ctr Telephone Services, Telephone Answering Services Pittsburgh Allegheny
Columbia Gas 80 Operations Ctr Dispatch, customer support & relations, information systems
Monaca Beaver
Commercial Bank 25 Operations Ctr Waynesburg GreeneContinuing Care Rx 25 Rx Pharmacy Services Oakmont AlleghenyCounty of Allegheny 50 Shared Svcs Pittsburgh AlleghenyCovestro 50 Shared Svcs Corporate shared services Robinson Twp. AlleghenyCVS Caremark (Pro Care Pharmacy Direct) 800 Rx Mail order pharmacy Monroeville AlleghenyD'Agostino Electric na Data Ctr Pittsburgh AlleghenyData Recognition Corp. 250 Operations Ctr Educational testing services Pittsburgh AlleghenyDatabanque Ltd 23 Data Ctr Pittsburgh AlleghenyDel Monte 120 Shared Svcs Information technology, procurement and supply chain,
accounting and payroll, and research and quality systemsPittsburgh Allegheny
Diamond Drug 850 Rx Pharmacy services to correctional facilities Indiana IndianaDirect Advantage Marketing (Outreach Associates ) 90 Shared Svcs Pittsburgh Allegheny
Direct Sales Inc 70 Data Ctr Data Processing, Hosting, and Related Services; Computer graphics services
Pittsburgh Allegheny
Direct Sites Inc. 18 Data Ctr Processing / Preparation Pittsburgh AlleghenyDollar Bank na Operations Ctr Pittsburgh AlleghenyDRS na Data Ctr Pittsburgh AlleghenyEckert Seamans 200 Shared Svcs document coding center Pittsburgh AlleghenyEdge Data Center (also Edgeconnex) 5 Data Ctr Edge Data Centers (EDC) are purpose-built for
sophisticated users of space and power to enable the distribution of content at the edge.
Pittsburgh Allegheny
Education Management na Data Ctr Pittsburgh Allegheny
Facts, Figures Data to Help Businesses Find Their Place in the 10-County Region - PittsburghRegion.org
Company
Estimated
Employment Type Function City County
Education Management 125 Data Ctr Robinson Twp. AlleghenyEducation Management Online Center na Shared Svcs Pittsburgh AlleghenyExpedient Communications 51 Data Ctr Cloud computing, colocation services, connectivity Pittsburgh Allegheny
Expedient Communications 1 Data Ctr Cloud computing, colocation services, connectivity Pittsburgh Allegheny
Express Scripts 722 Rx Mail order pharmacy North Huntingdon AlleghenyExpress Scripts 450 Rx Hemophilia health services Warrendale AlleghenyFederated Investors 320 Shared Svcs Investor and information services, human resources Marshall Twp. Allegheny
FedEx Services na Shared Svcs Robinson AlleghenyFibertech na Data Ctr Colocation Pittsburgh AlleghenyFirst Coast Service Options 150 Operations Ctr Pittsburgh AlleghenyFirst Commonwealth 35 Operations Ctr mortgage servicing Wexford AlleghenyFirst Commonwealth Systems 260 Data Ctr Processing / Preparation Indiana IndianaFiserv Pittsburgh Inc. 79 Data Ctr Processing Online Data Pittsburgh AlleghenyGiant Eagle Specialty Pharmacy na Rx Prescriptions for treating complex conditions such as
autoimmune diseases, hepatitis C and HIVMoon Twp. Allegheny
Heartland ECSI 150 Operations Ctr Student loan payment processing, tuition payments, customer service
Coraopolis Allegheny
Host.net na Data Ctr Pittsburgh AlleghenyHudson Highland 150 Shared Svcs (payroll, A/P, collection, IT). Pittsburgh AlleghenyiGate Corp na Data Ctr Pittsburgh AlleghenyIgi Svcs Inc. 20 Data Ctr Data processing / preparation computer related Pittsburgh AlleghenyIndiana Printing & Publishing 10 Data Ctr Data Processing / Preparation Telephone
CommunicationsIndiana Indiana
Industrial Scientific na Operations Ctr Customer operations support Robinson Twp. AlleghenyInflow Group Inc. 14 Data Ctr Data Processing / Preparation Pittsburgh AlleghenyInfrastructre and Industrial Constructors USA Holdings, Inc
12 Shared Svcs Shared financial services for 3 Construction firms… two in Pittsburgh, one in Virginia Beach
Pittsburgh Allegheny
Intex Corp 50 Data Ctr Computer Svcs/Data Entry Svcs Pittsburgh AlleghenyIron Mountain 250 Data Ctr Colocation Boyers ButlerIron Mountain 140 Data Ctr National Underground Data Center / CoLocation Boyers ButlerK&L Gates 100 Shared Svcs Pittsburgh AlleghenyKetchum, Inc. 85 Shared Svcs Pittsburgh AlleghenyLaNtek Data Center Hosting (also Main Street Medical Consulting, Inc)
16 Data Ctr Co-Location: Along with the Data Center in Carnegie, we have a sister facility in Pittsburgh for redundancy and disaster recovery.
Carnegie Allegheny
Lash/TheraCom 445 Rx Monroeville AlleghenyLearning Sciences International 25 Operations Ctr Software development, accounting, tech support Blairsville IndianaM*Modal na Data Ctr Pittsburgh Allegheny
Facts, Figures Data to Help Businesses Find Their Place in the 10-County Region - PittsburghRegion.org
Company
Estimated
Employment Type Function City County
Management Science Associates 17 Data Ctr Data center West Deer AlleghenyManagement Science Associates na Data Ctr Ross Township AlleghenyMarriott Corp. na Data Ctr Boyers ButlerMcKesson 125 Data Ctr Software for Rx Support Coraopolis AlleghenyMid-Atlantic Data Svcs Inc. 60 Data Ctr Computer Svcs / Billing Bridgeville AlleghenyMillennium Pharmacy Svcs 150 Rx Pharmacy services to long-term care facilities Cranberry ButlerMission Pharmacy Services 60 Rx Pharmacy services to long-term care facilities Kittanning ArmstrongModCloth 130 Shared Svcs Customer service Pittsburgh AlleghenyModis Solutions Co Inc. 75 Data Ctr Canonsburg WashingtonMorneau Shepell 80 Shared Svcs Technical support center providing "back-up" operational
support for administration clients. Also has call centerGreen Tree Allegheny
Ness Technologies na Shared Svcs Center for legal, HR and accounting Canonsburg WashingtonNetronome na Data Ctr Cranberry Township ButlerNewmark Grubb Knight Frank 70 Shared Svcs Centralized accounting department supporting property
management operationsPittsburgh Allegheny
Nextier Bank na Operations Ctr Butler ButlerOmnicare Pharmacy of Pittsburgh, West 70 Rx Pharmacy services to long-term care facilities, national
Operations CtrPittsburgh Allegheny
Omnicare Pharmacy Services of Pennsylvania 63 Rx Pharmacy services to long-term care facilities Greensburg WestmorelandOracle na Data Ctr Cranberry ButlerPair Networks 70 Data Ctr Website hosting Pittsburgh AlleghenyPantherx Specialty Pharmacy 20 Rx Pittsburgh AlleghenyPharmerica 30 Rx institutional pharmacy services Greensburg WestmorelandPhysicians Immediate Care LLC 50 Operations Ctr Payment Services Green Tree AlleghenyPNC Financial Svcs na Data Ctr Data Processing, Hosting, and Related Services North Fayette AlleghenyPNC Firstside Ctr 1,500 Shared Svcs Pittsburgh AlleghenyPNC Loan Center na Shared Svcs Loan processing Pittsburgh AlleghenyPNC Mortgage 700 Shared Svcs Mortgage servicing Pittsburgh AlleghenyQBE First 320 Shared Svcs Insurance Moon Twp. AlleghenyRand Corporation 180 Shared Svcs IT, HR, Finance, Publications Pittsburgh AlleghenyReed Smith 300 Shared Svcs Business center, docketing, human resources, information
technology and marketingPittsburgh Allegheny
RJ Lee Group na Data Ctr East Franklin Twp. GreeneSafari Telecom na Data Ctr Telephone Services, Telephone Answering Services Pittsburgh Allegheny
Sierra Data Centers na Data Ctr Colocation, carrier neutral Pittsburgh AlleghenySierra Data Centers (also Sierra w/o wires) 25 Data Ctr Colocation, carrier neutral Pittsburgh AlleghenySolutionary 50 Operations Ctr Cybersecurity Pittsburgh AlleghenySungard Investment Systems Inc. 24 Data Ctr Pittsburgh AlleghenySwitch and Data Facilities Company, Inc. na Data Ctr Colocation, carrier neutral Pittsburgh Allegheny
Facts, Figures Data to Help Businesses Find Their Place in the 10-County Region - PittsburghRegion.org
Company
Estimated
Employment Type Function City County
SXC Health Solutions Corp. 60 Rx Pharmacy benefits management Pittsburgh AlleghenyTelekenex na Data Ctr Pittsburgh AlleghenyTeraSwitch Networks Inc. na Data Ctr Colocation Pittsburgh AlleghenyThermoFisher Scientific 93 Data Ctr Pittsburgh AlleghenyTowercare Technologies 22 Data Ctr Wexford AlleghenyTowers Watson 200 Operations Ctr Benefits administration Pittsburgh AlleghenyUnited States Steel Corp 200 Data Ctr Processing Pittsburgh AlleghenyUnited States Steel Corp 200 Shared Svcs corporate operations Pittsburgh AlleghenyUniversity of Pittsburgh Medical Center Data Center na Data Ctr Pittsburgh Allegheny
Unwired Solutions Inc 5 Data Ctr Telephone Services, Telephone Answering Services Pittsburgh Allegheny
UPMC 900 Shared Svcs Accounting and billing Pittsburgh AlleghenyUPMC Epidemiology Data Center 6 Data Ctr Research based national data center for Epidemiology
dataPittsburgh Allegheny
US Investigative Svcs - ISD Operations Ctr 831 Shared Svcs Clerical support Boyers ButlerVector Security 150 Operations Ctr Monitoring Station Marshall Twp. AlleghenyVesuvius Research na Data Ctr Pittsburgh AlleghenyVisionet Systems, Inc. na Operations Ctr Processing center for Title Services, Recording, Pre/Post
Close Loan Audits, Loan QA/QC Services, HUD Prep, Curative Services, Appraisal Services, Underwriting Services, REO, Property Preservation and Flood Services
Pittsburgh Allegheny
vXchnge 16 Data Ctr Data Processing, Hosting, and Related Services Pittsburgh AlleghenyWalgreens Specialty Pharmacy 350 Rx Findlay Township Alleghenywebmedx 20 Operations Ctr Medical transcription outsourcing Pittsburgh AlleghenyWestinghouse na Data Ctr Cranberry ButlerXO Communications, Inc. 10 Data Ctr Colocation, carrier neutral Pittsburgh AlleghenyzColo 16 Data Ctr Colocation Pittsburgh AlleghenySource: Pittsburgh Regional Alliance, compiled May 2016
SOUTHWESTERN PENNSYLVANIA BACK OFFICE EXPANSIONS - 2012 to MARCH 2016
Date
AnnouncedCompany Name Type of Operation Action Location County Industry
New Emp.
NumberTimeframe Comments
Jan-12 TRG Customer Solutions Call Center Expansion Findlay Township Allegheny Business Services 100 Immediate Workers are needed to handle inbound customer service and sales calls
for a Fortune 100 telecommunications company. According to the
company, the new jobs will pay $11.50 an hour, plus bonus, the raises
after 90 days up to $13.50 an hour. TRG already employs about 300
workers at the call center in the RIDC Park West.
Feb-12 Solutionary Back office Expansion Pittsburgh Allegheny Information
Technology
20 Through early
2013
Cybersecurity company expanding Security Operations Center in
Bloomfield. Most new hires will telecommute. Primarily looking for entry
level analysts, with some openings for infrastructure engineering and
team leads. Acquired Vigilant Minds in 2007.
Mar-12 Peoples Natural Gas Headquarters Expansion Pittsburgh Allegheny Utility 100 "Next few years" Adding 100 jobs in the next few years as it replaces cast iron and other
outdated pipe across its service territory. Peoples had 500 employees
when SteelRiver bought it from Dominion Resources Inc. The company
added 200 workers as it established a customer call center at its
headquarters and other local services to replace functions that Dominion
handled out of Virginia, North Carolina and Ohio. Many of the 100 hires
will be in the field, such as welders and line workers laying pipe. Others
will be engineers, design technicians and planners in back-office support
roles.
Mar-12 Teleperformance Call Center Expansion Grindstone Fayette Business Services 200 next several
months
Announced it has secured an unnamed “substantial business growth with
an existing client, a primary Internet service provider. Herald Standard
4/4/12 - Looking for applicants who possess either a high school diploma
or General Equivalency Diploma (GED); have six months of customer
service background; the ability to multitask; typing skills; and the desire to
learn.
May-12 Visionet Systems, Inc. Back Office New Facility Findlay Township Allegheny Financial Services n/a Immediate Processing center for Title Services, Recording, Pre/Post Close Loan Audits,
Loan QA/QC Services, HUD Prep, Curative Services, Appraisal Services,
Underwriting Services, REO, Property Preservation and Flood Services
May-12 ModCloth Back office Expansion Pittsburgh Allegheny Retail 84 2012 Closed a $25 million round of funding that will support company
expansion and major hiring at Modcloth's three locations in Pittsburgh,
Los Angeles and San Francisco. The Pittsburgh location will hire 84 people
alone this year including roughly two dozen new technology and
merchandising team hires, as well as over 60 new customer care and
fulfillment team hires.
Jun-12 Infocision Management
Solutions
Call Center Expansion New Castle Lawrence Business Services 30 Immediate Opening of a fourth call center in their existing facility that solely handles
calls for InfoCision client Guthy-Renker. Jobs available are in customer
care and service. Currently has 325 employees.
Oct-12 AlixaRx Back office New Facility Bridgeville Allegheny Business Services 65 Summer 2013 AlixaRx will lease a 12,500-square-foot location in Bridgeville for a
pharmacy hub and create 65 jobs. AlixaRx is a pharmacy and clinical
pharmacist services company owned by Golden Living, a company that
owns AseraCare Hospice, home health and a series of skilled nursing and
assisted living centers. In addition to the new location in Bridgeville,
Golden Living owns GoldenLiving Centers in Mount Lebanon, Oakmont,
Monroeville, Canonsburg, Murrysville and Waynesburg, among other
locations. The Bridgeville AlixaRx facility will serve 38 skilled nursing
facilities. The 65 employees will be trained and in place by August, as will
$1.4 million in equipment. The state has given $159,250 from the
Department of Economic and Community Development that includes a PA
First grant and job-training money plus tax credits.
Date
AnnouncedCompany Name Type of Operation Action Location County Industry
New Emp.
NumberTimeframe Comments
Jan-13 Alorica Back Office Expansion West Mifflin Allegheny Business Services 50 Immediate Roughly 50 jobs are being created over the next several months at the
Alorica call center in West Mifflin as a result of amplified phone
technology unveiled by Tennessee-based Clarity, a division of California-
based Plantronics (NYSE: PLT). The influx of employees will more than
double the call center staff, which currently has 45 people. The first ten
new recruits are slated to start Monday.
Jan-13 Alorica Back Office Expansion West Mifflin Allegheny Business Services 50 Immediate Roughly 50 jobs are being created over the next several months at the
Alorica call center in West Mifflin as a result of amplified phone
technology unveiled by Tennessee-based Clarity, a division of California-
based Plantronics (NYSE: PLT). The influx of employees will more than
double the call center staff, which currently has 45 people. The first ten
new recruits are slated to start Monday.
Feb-13 Alorica Back Office Expansion West Mifflin Allegheny Business Services 100 Immediate Adding full time positions for inbound customer service calls along with
some management and support staff.
Apr-13 Ibex Back Office Expansion Moon Township Allegheny Business Services 250 Immediate Former TRG is doubling staff at 120,000 sf call center to 500.
May-13 Atrium Staffing Back Office New Facility Pittsburgh Allegheny Business Services 25 By mid-2013 Moved its operations center to downtown Pittsburgh in 5,000 square feet
of space in the EQT Building on Liberty Avenue that will be not only a sales
and recruiting office for the staffing company but also its corporate
operations center. It's led by CFO John Liscinsky, Human Resources
Director Renee Shiraishi and Sales/Recruiting Manager J. Scott Callan.
Liscinsky is in charge of the accounting and operations center at the
staffing company. Currently has nine employees in human resources and
accounting in its offices in EQT Plaza, Downtown, and expects that number
to grow to 15 within the year. The new staffing branch has four
employees and expects to grow to 10 over the next year.
May-13 Learning Sciences
International
Back Office Expansion Blairsville Indiana Information
Technology
4 Immediate Maintains 10,000 sf operations and design center in Blairsville with 25
employees including 6 account managers and 3 tech support, along with
accounting and software development. 60 total corporate employees.
Jun-13 Pennsylvania Higher
Education Assistance
Agency
Call Center New Facility Green Tree Allegheny Education 150 Late 2013 The Pennsylvania Higher Education Assistance Agency will open a
customer service facility in Green Tree that should create 150 jobs. The
service center, slated to open in the fall, would be the fifth PHEAA facility
in Pennsylvania. The others are in Dauphin, Delaware, Cumberland and
Centre counties. PHEAA is seeking loan counselors to work in the new call
center.
Jul-13 Physicians Immediate
Care LLC
Back Office New Facility Green Tree Allegheny Health Care 50 Next three years Operator of 20 urgent care centers, is establishing a payment services
center in Green Tree and will hire 50 workers over the next three years.
The company will invest more than $375,000 in renovations, new
equipment and employee training. The state awarded the company a
$75,000 Pennsylvania First Program grant, $100,000 in Job Creation Tax
Credits and a $22,500 Guaranteed Free Training grant.
Oct-13 First Commonwealth Back Office New Facility Wexford Allegheny Financial Services 35 "Ultimately" Company plans to re-enter the mortgage business in 2014, prompted by
customer requests. Locating in existing First Commonwealth Building that
has operations group and a branch.
Nov-13 Cigna Call Center Expansion North Fayette Allegheny Financial Services 150 Immediate Health insurance giant Cigna said Wednesday it's hiring 150 employees for
its office in North Fayette. Cigna said the 150 positions would be in
customer service, training and management as its medical-plan business
has grown nationally. There are already 1,400 employees at its office in
the Pittsburgh region, and 5,000 overall in Pennsylvania.
Date
AnnouncedCompany Name Type of Operation Action Location County Industry
New Emp.
NumberTimeframe Comments
Feb-14 C-Leveled Back Office Expansion Pittsburgh Allegheny Information
Technology
3 Immediate Has teamed with Tel Aviv, Israel-based Rubicon Business Group to develop
and launch the Israeli company’s Sales Bunny concept in the United States.
Sales Bunny, based at C-leveled’s offices in Pittsburgh’s Bloomfield
neighborhood, is a marketing company that generates leads and makes
sales for clients through a customized approach that could include website
solutions, business-to-business telemarketing/sales, search engine
optimization, social media, paid search and traditional advertising. It
employs three people full-time and eight part-time, and plans to bring a
call center on board in April that will initially employ three.
Mar-14 Oracle Back Office New Facility Cranberry Butler Information
Technology
Aug-13 Purchased product line from Netronome and subleased 15,000sf for lab
and data center.
Jul-14 Skyword Back Office Expansion Pittsburgh Allegheny Information
Technology
15 to 25 By mid-2015 Plans to hire 45 people over the next year at its headquarters, a new Palo
Alto location and a technology center in Pittsburgh. Skyword, which
creates content for the Web, acquired the staff of Clear Content Marketing
in Palo Alto, Calif., and now employs 85 across the three offices. The
majority of the new hires will be in Boston.
Oct-14 Walgreens Back Office Expansion / New
Facility
Findlay Township Allegheny Business Services 100 Next three years 313 retained jobs. Clayco is developing 86,000-square-foot office building
for Walgreens Boots Alliance Inc. in Findlay Township. Clayco closed on
the purchase of three parcels totaling 11.9 acres in the Regional Industrial
Development Corp. Park West at 130 Enterprise Drive in mid-December.
Apr-15 Alorica, Inc. Call Center Expansion West Mifflin Allegheny Business Services 300 Immediate Company has expanded its contract with DirecTV and is looking to hire
300 people immediately for its West Mifflin office to handle technical
support, customer service and sales for the satellite service provider. The
company has 320 employees at its facility on Clairton Road, which works
with DirecTV and seven other companies.
May-15 Jones Lang LaSalle Back Office Expansion / New
Facility
Pittsburgh Allegheny Business Services 115 Next three years Plans to grow its local workforce by 23 percent over the next three years
as Pittsburgh becomes increasingly attractive to the firm's corporate
clients. Will include many finance and accounting positions. Moving into
three floors and 54,000 sf at Tower 260 in May 2016. The firm's national
operations center will oversee the management of facilities and leases for
large corporate clients from coast to coast, such as Shell and Whirlpool.
371 retained
Jul-15 Giant Eagle Specialty
Pharmacy
Back Office New Facility Moon Township Allegheny Distribution n/a Spring 2015 Expanded its services for processing and dispensing prescriptions for
treating complex conditions such as autoimmune diseases, hepatitis C and
HIV — moving into a 35,000-square-foot space in Moon where teams help
customers and providers navigate the sometimes-tricky waters of
specialty pharmacy.
Aug-15 Center One, LLC Call Center New Facility Beaver Falls Beaver Business Services 50 Immediate Center One LLC, headquartered in Buffalo, plans to open an office at 1048
24th St. Extension in Beaver Falls. The company will contract with credit
card companies to field customer service calls at the center. The company
recently signed a lease to occupy office space, but she couldn’t confirm
when it might open. That’s primarily because the company is looking to fill
the 50 open positions before committing to an opening date.
Date
AnnouncedCompany Name Type of Operation Action Location County Industry
New Emp.
NumberTimeframe Comments
Aug-15 BNY Mellon Back Office Relocation Pittsburgh Allegheny Financial Services 4Q 2015 BNY Mellon is laying off 280 employees at its offices in Philadelphia,
effective Oct. 9, rationalizing its space in Philadelphia so it can operate
more efficiently and moving some functions to Pittsburgh. The functions
being moved to Pittsburgh are operational in nature and relate to shared
services like payment processing that are already strongly supported in
Pittsburgh. It will mean some new jobs here, but “not a significant
number.” The process is expected to be completed by year-end. Some of
the Philadelphia employees will be relocated to BNY Mellon offices in King
of Prussia and Wilmington, Del.
Sep-15 Continuum Managed
Services
Back Office Expansion Cranberry Butler Information
Technology
170 to 200 2015 and 2016 Has increased its staff in Cranberry from 100 to 160 this year and expects
to hire another 40 by the close of 2015. The company plans to add
between 70 and 100 next year. Continuum started its Pittsburgh
operations four years ago with 30 employees, bases its help desk in
Cranberry. Most of the hires are help desk technicians, but it is also adding
senior account managers and technical account managers,
Sep-15 Zoll Call Center Expansion O'Hara Township Allegheny Life Sciences Next three years Call center expansion
Oct-15 Breezie Call Center New Facility Pittsburgh Allegheny Information
Technology
4 to 6 Next three years Distributes tablets designed for elderly users.
Jan-16 Alorica Call Center Expansion / New
Facility
Green Tree Allegheny Business Services 300 Immediate Plans to hire 300 jobs in the region as it gets ready to move to Green Tree.
Alorica's new office will be in 38,354 square feet in Green Tree, and it will
move in by March.
Feb-16 IBEX Global Call Center Expansion Pittsburgh Allegheny Business Services 150 Immediate Had notified the Commonwealth of Pennsylvania that it would have to lay
off 153 employees at its 200 Industry Dr. offices due to an unidentified
client’s decision to move calling-center work out of Pittsburgh. The layoffs
were to have taken effect March 15. But since the initial announcement in
January, Ibex found a new client for the Pittsburgh office that will save the
jobs and also require another 150 positions to be filled. There are already
350 employees at the Ibex Global site that do work for a variety of clients.
Mar-16 Chaffin Luhana LLP Branch Expansion / New
Facility
Pittsburgh Allegheny Business Services 9 End of 2016 Purchased three story 18,000 sf office building in Green Tree where it will
consolidate its local office and back office facilities on a single floor. Will
move approximately seven back office employees from Weirton and nine
local employees from One Oxford Center and add at least two lawyers by
the end of the year. Will increase local employment to 15.
Source: Pittsburgh Regional Alliance, compiled May 2016
SOUTHWESTERN PENNSYLVANIA BACK OFFICE DOWNSIZINGS - 2012 to MARCH 2016Date
AnnouncedCompany Name Type of Operation Action Location County Industry
Employees Impacted
Timeframe Comments
Jan-12 BNY Mellon Back Office Downsizing Pittsburgh Allegheny Financial Services 111 4Q 2011 Part of corporate wide cost cutting initiative. Employment fell during the corporate wide quarter to 48,700 from 49,600 on Sept. 30. Pittsburgh-area employment declined to 7,649 at yearend from 7,760 at Sept. 30.
Jan-12 EDMC Back Office Downsizing Pittsburgh Allegheny Education 70 Immediate Part of 400 jobs eliminated in online division. The remainder are in Arizona. The online business unit employs about 1,700 people in the Strip District. Cited "the economy and a changing regulatory landscape" for its cost-cutting moves.
Mar-12 Golden Living Northeast Central Billing Office
Back Office Closing Pittsburgh Allegheny Health Care 33 Jun-12
Apr-12 JCPenney Call Center Closing Cheswick Allegheny Retail 321 Jun-12 Part of broader corporate restructuring that also saw the elimination of 600 headquarters jobs. A majority of the call center jobs are part time. J.C. Penney customer care centers in Columbus, Ohio and Milwaukee will remain open. Cited a 30% reduction in call center volume following the implementation of a new pricing plan as the reason for the closing.
Aug-12 Computershare, Ltd. Back Office Closing Pittsburgh Allegheny Business Services 156 Through July 2013 Computershare Ltd. acquired the Pittsburgh operation when it bought the Shareowner Services unit from Bank of New York Mellon Corp. in January. Computershare will begin transferring the work from Pittsburgh to other offices it runs in the United States, starting Sept. 30. The company also is closing a call center in Edison, N.J., as part of the consolidation. At the time of the acquisition, the unit employed a total of 900 people and had offices in College Station, Texas, Troy, Mich. and Jersey City, N.J., in addition to the Downtown location. Computershare operated 12 U.S. offices, including in New York, Chicago, Los Angeles and Cleveland, and had 10,000 employees worldwide.
Feb-13 Teleperformance Call Center Downsizing Grindstone Fayette Business Services 261 Apr-13
Mar-13 Consumer - Home Solutions
Back Office Downsizing Pittsburgh Allegheny Financial Services 108 Mar-13
Mar-13 AT&T Call Center Closing Pittsburgh Allegheny Utility 200 2013 Closing call centers on Grant Street and in the Strip District due to “ongoing significant declines in call volumes” at the two centers. The consumer call center work is shifting to Lee's Summit, Mo., while business center jobs are moving to Jacksonville, Fla., and Syracuse, N.Y. The Downtown location is not closing and that half of the affected employees would be eligible for other positions in that same building, or can follow their work with a relocation allowance. The other center is in a leased building and all the work done there is being consolidated into other facilities. Communications Workers of America, AFL-CIO, Local 13550 and 13500. (On state website as GBS Global Customer Service)
Jul-13 Liberty Mutual Call Center Downsizing New Castle Lawrence Financial Services 30 Mid-2014 25 to 30 employees at the New Castle offices were notified in March that operations for two no-fault insurance brands are being consolidated into one in the state of Washington. The change will take place in June, 2014. Operation includes a large call center operation and another bill review unit that is growing. total employment is about 600. Liberty Mutual is aligning its two no-fault insurance brands — Liberty Mutual and Safeco - by merging the two claims organizations. About 430 employees will be potentially impacted by some of the changes, which largely are relocations or consolidations of some operations.
Date Announced
Company Name Type of Operation Action Location County IndustryEmployees Impacted
Timeframe Comments
Aug-13 Bank of America Call Center Closing Upper St. Clair Allegheny Financial Services 209 Sep-13 Reducing the size of their mortgage servicing operations in line with the successful reduction of their portfolio of delinquent mortgage customers. Compared to peak levels in 2011, BofA has fewer than half the numbers of customers who need the specialized programs and support of the center.
Aug-13 QBE First Back Office Downsizing Moon Township Allegheny Financial Services 26 Immediate Cited market conditions. About 320 QBE First employees remain at the Moon-based company. QBE First provides hazard and flood insurance as well as other services for lenders, mortgage-servicing organizations and home builders.
Nov-13 AT&T Call Center Closing New Castle Lawrence Utility 125 By Early 2015 Closing Relay center at Cascade Galleria. The local relay center processes TTY/TDD numbers, which are associated with text telephone calls for hearing impaired customers. This service is being scaled back. The relay center in Cascade Galleria opened in 1997 with 200 employees. Currently provides Telecommunications Relay Services under contract to a handful of states and private businesses. Use of TRS has declined significantly over the past several years as alternative technologies, such as video relay services, smartphones, tablets, texting and apps, have become popular options for people who previously would have used TRS. International Brotherhood of Electrical Workers Local 1944, who represents the 125 local AT&T workers.
Jan-14 USAirways Back Office Relocation Robinson Township
Allegheny Transportation 600 Through mid-2015 Consolidating flight operations center into the American's in Ft. Worth. Transport Workers Union Local 545, which represents 164 employees at the center. Flight operations employees who want to transfer to Dallas will be guaranteed jobs. Those who do not will be offered severance packages. Some support employees may relocate before the end of the year, but the majority will move after that. The 72,000-square-foot building opened in November 2008. It was built with the help of $3.75 million in state grants and tax credits. US Airways has a 20-year lease.
Feb-14 Verizon Wireless Call Center Closing Cranberry Butler Utility 600 May-14 About 600 Cranberry-based employees will be able to relocate to any of the 26 centers, and 40 employees will be able to relocate to the Marshall facility.
Feb-14 Verizon Wireless Call Center Closing Marshall Allegheny Utility 430 May-14 Includes 200 in telemarketing and 230 in business and government support. Marshall's telemarketing employees can go to other telemarketing centers in Tampa; Rancho Cordova, Calif.; or Orangeburg, N.Y. Its business and government support workers could seek similar jobs in Hilliard, Ohio; Hanover, Md.; or Alpharetta, Ga. A Verizon regional headquarters for Pennsylvania, Ohio and West Virginia will remain in Marshall, preserving 340 jobs.
Apr-14 Dominion Resources Back Office Downsizing Pittsburgh Allegheny Utility 15 Immediate Dominion Resources will lay off 15 of its 75 employees in Pittsburgh as soon as next month as part of the sale of its retail electric business to NRG Energy Inc., a company spokesman said Wednesday. Most of the affected employees work in Dominion's call center operations, positions that did not move to NRG with that part of the business in last month's sale.
May-14 Express Scripts Back Office Downsizing North Versailles Allegheny Business Services 55 Immediate Offering buyouts to workers across the country to cut costs amid a reduction in business. Wants 260 employees to accept the offer, including 55 pharmacists in North Versailles.
Date Announced
Company Name Type of Operation Action Location County IndustryEmployees Impacted
Timeframe Comments
May-14 ModCloth Back Office Downsizing Crafton Allegheny Retail 25 Immediate Laid off 70 of its 500 employees in a restructuring this week that included the departure of about 25 employees in Pittsburgh. The cuts were also made at its company headquarters in San Francisco and at an office in Los Angeles. Pittsburgh remains the location of ModCloth's fulfillment center and office, as well as its largest office in Crafton with about 300 employees. The layoffs were made as part of a restructuring to make operations more efficient, including consolidating all product photography in Pittsburgh.
Jun-14 Bank of America Back Office Downsizing Pittsburgh Allegheny Financial Services 46 7-Jul Cutting 46 jobs at its legacy asset servicing unit located at Allegheny Center on Pittsburgh’s North Side, effective July 7, the Charlotte, N.C.-based financial institution confirmed
Mar-15 Bank of America Back Office Downsizing Pittsburgh Allegheny Financial Services 16 9-May-15
Jun-15 Big Heart Pet Brands Back Office Closing Pittsburgh Allegheny Manufacturing 225 Early 2016 J.M. Smucker Co. confirmed that it will close the office in order to relocate it to its Ohio headquarters. J.M. Smucker indicated it employs about 225 people in its Pittsburgh office and expects to offer relocation opportunities for more than 100.
Mar-16 Dominion Resources Call Center Closing Pittsburgh Allegheny Utility 60 By Oct. 1, 2016 Dominion Resources Inc. is closing an office in Pittsburgh where 60 people work, marking the end of the company's operations in Western Pennsylvania. The Richmond, Va.-based energy company's North Shore customer service and sales center, part of its Dominion Energy Solutions operation that sells natural gas to customers in deregulated energy markets, will be closed by Oct. 1. Half of the workers in the office, who handle inbound customer service calls, will lose their jobs as Dominion outsources the function to an outside company. The remaining 30 workers, who make sales calls to consumers, will lose their jobs if they don't move to Richmond, where the company is transferring the work.
Source: Pittsburgh Regional Alliance, compiled May 2016
Facts, Figures & Data to Help Businesses Find Their Place in the 10-County Region - PittsburghRegion.org
Natural Disasters in the Pittsburgh Region The Pittsburgh region is one of the few areas around the country that enjoys near-freedom from natural disasters: • The area has almost no seismic activity and is far from major fault lines. • Damaging winds from hurricanes do not typically reach inland as far as Pittsburgh. • Tornados in the Pittsburgh area are rare, with fewer than two per year over the last 20 years, all very minor in intensity. • The area is not in a major lightning strike zone. • The lowest average temperature in winter is 20°F, and the highest average is 83°F in summer; the region is not prone to exceptional temperature extremes
Source: Possible Natural Disasters Map http://www.crisishq.com/why-prepare/us-natural-disaster-map/
Facts, Figures & Data to Help Businesses Find Their Place in the 10-County Region - PittsburghRegion.org
Fiber Optic Broadband Network Redundancy CenturyLink Network Maps: http://www.centurylink.com/business/resource-center/network-maps/ • Pittsburgh site: Internet Protocol (IP), Multiprotocol Label Switching (MPLS) • Leetsdale site: MPLS • Fiber network and 100Gbps Optical Wavelength Network DQE Communications Network Map: https://www.dqecom.com/network_map.php • Metro Ethernet, Internet services, Dark Fiber, and Colocation services • Fiber optic network encompasses over 2,500+ route miles, 12 data centers, and multiple hub sites Level(3) Communications Network Map: http://news.level3.com/network-map • Ethernet Expansion in Pittsburgh region • Ethernet Enabled Market and Ethernet Reach Market Lightower Network Map: http://www.lightower.com/network-map/ • Point of Presences (POPs) • Ethernet services, Wavelength services, Dark Fiber services, Business Class Internet Access, Video Transport, Managed Private Optical
Networks, Colocation services, Long Haul services Lumos Networks Fiber Optic Network Map: https://www.lumosnetworks.com/business/fiber-maps • Fiber Network, Lit Buildings, Data Centers, Colocation services
Facts, Figures & Data to Help Businesses Find Their Place in the 10-County Region - PittsburghRegion.org
Sunesys Pittsburgh Stat Sheet: http://www.sunesys.com/pdfs/Territory/pittsburgh.pdf • Switched Ethernet, Managed Private Ethernet, Private Wavelength, Dark Fiber, Internet services Windstream Communications Interactive Map: http://carrier.windstreambusiness.com/interactive-map/ • Fiber Network, IP Network, 100G Long Haul Core Wave Network, Wave Point of Presence (POP) 10G, Dedicated Internet Access Point
of Presence (DIA POP), Lit Buildings XO Communications Network Assets: http://www.xo.com/why/the-right-network/assets/ • Broadband wireless spectrum, Metro Internet Protocol (IP) Node, Multiprotocol Label Switching (MPLS) Internet Protocol (IP)-Virtual
Private Network (VPN) Point of Presence (POP), part of Nx10 and Nx100 Gigabit Ethernet network, part of 10G/100G Intercity Long Haul Network, Long Haul Termination (All Bandwidths)
Zayo Group Global Network: http://www.zayo.com/solutions/global-network/ • Network Data - Metro Lit Fiber, Long Haul Dark Fiber, Long Haul Lit Fiber Zito Communications Fiber Network: http://www.zitobusiness.com/index.php?option=com_content&view=article&id=98&Itemid=99 National Network: http://www.zitobusiness.com/network/mpls-network • 100G and 10G Hubs, 100G Network, part of National Point of Presence (POP)
Workforce Summary
2015 Workforce Summary
Area Population Labor Force 2015 Unemployment Rate
10-County Region 2,575,124 1,324,228 5.2%
Allegheny County 1,229,172 650,067 4.8%
Armstrong County 68,343 33,606 6.4%
Beaver County 170,124 86,625 5.9%
Butler County 185,034 97,693 4.6%
Fayette County 135,376 59,031 7.2%
Greene County 38,171 18,640 5.7%
Indiana County 88,301 43,191 5.9%
Lawrence County 89,859 42,851 6.1%
Washington County 208,157 106,887 5.4%
Westmoreland County 362,587 185,637 5.2%
Source: U.S. Census Bureau; Bureau of Economic Analysis
Total College, University and Post-Secondary Enrollment (2013-2014) o 4 year total enrollment: 125,390 o 2 year total enrollment: 39,087
School Name Address County Website Awards offered Student populationUndergraduate
Students
Graduates 2013-
2014
Community College of Allegheny County
800 Allegheny Ave, Pittsburgh,
Pennsylvania 15233-1895 Allegheny www.ccac.edu
Less than one year certificate;One but less
than two years certificate;Associate's degree 17,153 17,153 2,784
Westmoreland County Community College
145 Pavilion Lane, Youngwood,
Pennsylvania 15697-1895 Westmoreland https://wccc.edu
Less than one year certificate;One but less
than two years certificate;Associate's degree 5,638 5,638 1,022
Butler County Community College
107 College Drive, Butler, Pennsylvania
16002 Butler www.bc3.edu
Less than one year certificate;One but less
than two years certificate;Associate's degree 3,570 3,570 516
Community College of Beaver County
1 Campus Drive, Monaca, Pennsylvania
15061-2588 Beaver www.ccbc.edu
Less than one year certificate;One but less
than two years certificate;Associate's degree 2,255 2,255 434
Wyo Tech-Blairsville
500 Innovation Drive, Blairsville,
Pennsylvania 15717-1301 Indiana www.wyotech.edu/campus/blairsville
One but less than two years
certificate;Associate's degree 906 906 1,344
Pittsburgh Technical Institute
1111 McKee Road, Oakdale,
Pennsylvania 15071 Allegheny www.pti.edu
Less than one year certificate;One but less
than two years certificate;Associate's degree 2,045 2,045 821
New Castle School of Trades
4117 Pulaksi Road, New Castle,
Pennsylvania 16101 Lawrence www.ncstrades.edu
Less than one year certificate;One but less
than two years certificate;Associate's
degree;Two but less than 4 years certificate 825 825 586
Pittsburgh Institute of Aeronautics
5 Allegheny County Airport, West
Mifflin, Pennsylvania 15122 Allegheny www.pia.edu
Less than one year certificate;Associate's
degree;Two but less than 4 years certificate 382 382 457
Everest Institute-Pittsburgh
400 Stanwix St., Suite 1200,
Pittsburgh, Pennsylvania 15222-1320 Allegheny www.everest.edu/campus/pittsburgh
One but less than two years
certificate;Associate's degree 526 526 247
Rosedale Technical College
215 Beecham Drive, Suite 2,
Pittsburgh, Pennsylvania 15205-9791 Allegheny www.rosedaletech.org
Less than one year certificate;One but less
than two years certificate;Associate's
degree;Two but less than 4 years certificate 440 440 235
Bradford School
125 West Station Square Drive, Suite
129, Pittsburgh, Pennsylvania 15219 Allegheny www.bradfordpittsburgh.edu
One but less than two years
certificate;Associate's degree 413 413 226
Kaplan Career Institute-Pittsburgh
933 Penn Avenue, Pittsburgh,
Pennsylvania 15222 Allegheny
www.brightwoodcareer.edu/pittsburgh-
pa/
One but less than two years
certificate;Associate's degree 444 444 217
Pittsburgh Career Institute
421 Seventh Avenue, Pittsburgh,
Pennsylvania 15219-1907 Allegheny www.pci.edu
One but less than two years
certificate;Associate's degree 114 114 203
Douglas Education Center
130 7th St, Monessen, Pennsylvania
15062 Westmoreland www.dec.edu
Less than one year certificate;One but less
than two years certificate;Associate's degree 267 267 185
Vet Tech Institute
125 Seventh St, Pittsburgh,
Pennsylvania 15222-3400 Allegheny www.vettechinstitute.edu Associate's degree 372 372 174
Penn Commercial Business/Technical
School
242 Oak Spring Road, Washington,
Pennsylvania 15301-6822 Washington www.penncommercial.edu
Less than one year certificate;One but less
than two years certificate;Associate's degree 335 335 142
Triangle Tech Inc-Pittsburgh
1940 Perrysville Avenue, Pittsburgh,
Pennsylvania 15214-3897 Allegheny www.triangle-tech.edu Associate's degree 226 226 139
Mercy Hospital School of Nursing
1401 Blvd of the Allies, Pittsburgh,
Pennsylvania 15219-5166 Allegheny
www.upmc.com/locations/hospitals/mercy
/education/nursing-
school/pages/default.aspx Two but less than 4 years certificate 160 160 134
Bidwell Training Center Inc
1815 Metropolitan St, Pittsburgh,
Pennsylvania 15233 Allegheny www.bidwell-training.org
One but less than two years
certificate;Associate's degree 169 169 125
2- Year Institutions of Higher Education, By Number of Graduates 2013 - 2014 Academic Year
2-Year Public
2-Year Private
Facts, Figures & Data to Help Businesses Find Their Place in the 10-County Region - PittsburghRegion.org
School Name Address County Website Awards offered Student populationUndergraduate
Students
Graduates 2013-
2014
2- Year Institutions of Higher Education, By Number of Graduates 2013 - 2014 Academic Year
University of Pittsburgh Medical Center-
Shadyside School of Nursing
5230 Centre Ave, Pittsburgh,
Pennsylvania 15232 Allegheny
www.upmc.com/HEALTHCARE-
PROFESSIONALS/EDUCATION/NURSING/SH
ADYSIDE-NURSING-
SCHOOL/Pages/default.aspx Two but less than 4 years certificate 265 265 122
Laurel Business Institute
11 East Penn St, Uniontown,
Pennsylvania 15401 Fayette laurel.edu/lbi/index.html
Less than one year certificate;One but less
than two years certificate;Associate's degree 233 233 93
Triangle Tech Inc-Greensburg
222 E Pittsburgh St Ste A, Greensburg,
Pennsylvania 15601-3304 Westmoreland www.triangle-tech.edu Associate's degree 186 186 91
Dean Institute of Technology
1501 W Liberty Ave, Pittsburgh,
Pennsylvania 15226-1197 Allegheny www.deantech.edu
Less than one year certificate;Associate's
degree 166 166 87
Pittsburgh Institute of Mortuary Science Inc
5808 Baum Blvd, Pittsburgh,
Pennsylvania 15206-3706 Allegheny www.pims.edu
One but less than two years
certificate;Associate's degree 217 217 85
ITT Technical Institute-Pittsburgh
5460 Campbells Run Road, Pittsburgh,
Pennsylvania 15205 Allegheny www.itt-tech.edu Associate's degree 179 179 84
Career Training Academy-New Kensington
950 5th Ave, New Kensington,
Pennsylvania 15068-6308 Westmoreland careerta.edu
Less than one year certificate;One but less
than two years certificate;Associate's degree 171 171 76
St Margaret School of Nursing
221 Seventh Street, Suite 100,
Pittsburgh, Pennsylvania 15238-3250 Allegheny
www.upmc.com/locations/hospitals/st-
margaret/careers/nursing-
school/pages/default.aspx Two but less than 4 years certificate 203 203 76
ITT Technical Institute-Tarentum
100 Pittsburgh Mills Circle, Tarentum,
Pennsylvania 15084 Allegheny www.itt-tech.edu Associate's degree 204 204 73
Citizens School of Nursing
651 Fourth Avenue, New Kensington,
Pennsylvania 15068-6525 Westmoreland
www.wpahs.org/education/citizens-school-
nursing Two but less than 4 years certificate 168 168 73
Career Training Academy-Monroeville
4314 Old William Penn Highway,
Monroeville, Pennsylvania 15146 Allegheny www.careerta.edu
Less than one year certificate;One but less
than two years certificate;Associate's degree 115 115 67
Pennsylvania Institute of Health and
Technology
Mount Braddock Road, Mount
Braddock, Pennsylvania 15465 Fayette www.piht.edu
One but less than two years
certificate;Associate's degree 104 104 67
Career Training Academy-Pittsburgh
1014 West View Park Drive,
Pittsburgh, Pennsylvania 15229 Allegheny www.careerta.edu
Less than one year certificate;One but less
than two years certificate;Associate's degree 83 83 63
Cambria-Rowe Business College-Indiana
422 S 13th St, Indiana, Pennsylvania
15701 Indiana www.crbc.edu
One but less than two years
certificate;Associate's degree 93 93 58
Pennsylvania Gunsmith School
812 Ohio River Blvd, Pittsburgh,
Pennsylvania 15202-2637 Allegheny www.pagunsmith.edu Two but less than 4 years certificate 70 70 48
Western Pennsylvania Hospital School of
Nursing
4900 Friendship Ave, Pittsburgh,
Pennsylvania 15224 Allegheny
www.ahn.org/education/west-penn-
hospital-school-nursing Two but less than 4 years certificate 117 117 38
Washington Hospital School of Nursing
155 Wilson Ave, Washington,
Pennsylvania 15301 Washington www.washingtonhospital.org Two but less than 4 years certificate 68 68 34
Jameson Health System
1211 Wilmington Ave, New Castle,
Pennsylvania 16105-2595 Lawrence www.jamesonhealth.org Two but less than 4 years certificate 84 84 24
Institute of Medical Careers
133 Jefferson Road Suite 101,
Pittsburgh, Pennsylvania 15235-3718 Allegheny www.imc.edu
Less than one year certificate;One but less
than two years certificate;Associate's degree 100 100 18 Washington Hospital School of Radiologic
Technology
155 Wilson Ave, Washington,
Pennsylvania 15301 Washington www.washingtonhospital.org Two but less than 4 years certificate 21 21 12
Source: IPEDS, 2014 Completions; College Navigator, National Center for Education Statistics, Updated 03.11.2016
Facts, Figures & Data to Help Businesses Find Their Place in the 10-County Region - PittsburghRegion.org
School Name Address County Website Awards offered Student population Undergraduate students Graduates 2013-2014
University of Pittsburgh-Pittsburgh Campus
4200 Fifth Avenue, Pittsburgh,
Pennsylvania 15260 Allegheny www.pitt.edu
Less than one year certificate;Two but less than 4 years
certificate;Bachelor's degree;Postbaccalaureate
certificate;Master's degree;Post-master's certificate;Doctor's
degree - research/scholarship;Doctor's degree - professional
practice 28,617 18,757 9,813
Indiana University of Pennsylvania-Main Campus
1011 South Dr 201 Sutton Hall,
Indiana, Pennsylvania 15705-1098 Indiana www.iup.edu
One but less than two years certificate;Associate's
degree;Bachelor's degree;Postbaccalaureate
certificate;Master's degree;Post-master's certificate;Doctor's
degree - research/scholarship;Doctor's degree - professional
practice 14,534 12,295 3,349
California University of Pennsylvania
250 University Ave, California,
Pennsylvania 15419-1394 Washington www.calu.edu
Less than one year certificate;One but less than two years
certificate;Associate's degree;Bachelor's
degree;Postbaccalaureate certificate;Master's degree;Post-
master's certificate;Doctor's degree 7,978 6,076 2,601
Slippery Rock University of Pennsylvania
1 Morrow Way, Slippery Rock,
Pennsylvania 16057-1383 Butler www.sru.edu
One but less than two years certificate;Bachelor's
degree;Postbaccalaureate certificate;Master's
degree;Doctor's degree - research/scholarship;Doctor's
degree - professional practice 8,495 7,587 2,083
University of Pittsburgh-Greensburg
150 Finoli Drive, Greensburg,
Pennsylvania 15601-5860 Westmoreland www.greensburg.pitt.edu/ Less than one year certificate;Bachelor's degree 1,578 1,578 332
Pennsylvania State University-Penn State Fayette- Eberly
2201 University Drive, Lemont
Furnace, Pennsylvania 15456-0519 Fayette www.fe.psu.edu/
Less than one year certificate;One but less than two years
certificate;Associate's degree;Bachelor's degree 717 717 243
Pennsylvania State University-Penn State New Kensington
3550 Seventh Street Road, New
Kensington, Pennsylvania 15068-1765 Westmoreland nk.psu.edu/
Less than one year certificate;One but less than two years
certificate;Associate's degree;Bachelor's degree;Master's
degree 665 665 132
Pennsylvania State University-Penn State Beaver
100 University Drive, Monaca,
Pennsylvania 15061-2764 Beaver www.beaver.psu.edu/
Less than one year certificate;One but less than two years
certificate;Bachelor's degree 720 720 63
Pennsylvania State University-Penn State Greater Allegheny
4000 University Drive, McKeesport,
Pennsylvania 15132-7644 Allegheny ga.psu.edu
Less than one year certificate;One but less than two years
certificate;Associate's degree;Bachelor's degree;Master's
degree 604 604 56
Carnegie Mellon University
5000 Forbes Avenue, Pittsburgh,
Pennsylvania 15213-3890 Allegheny www.cmu.edu/
Bachelor's degree;Postbaccalaureate certificate;Master's
degree;Post-master's certificate;Doctor's degree -
research/scholarship 12,587 5,888 5,142
Duquesne University
Administration Bldg 600 Forbes Ave,
Pittsburgh, Pennsylvania 15282 Allegheny www.duq.edu
Bachelor's degree;Postbaccalaureate certificate;Master's
degree;Post-master's certificate;Doctor's degree -
research/scholarship;Doctor's degree - professional practice 9,648 5,995 2,797
Robert Morris University
6001 University Boulevard, Moon
Township, Pennsylvania 15108-1189 Allegheny www.rmu.edu
Less than one year certificate;One but less than two years
certificate;Bachelor's degree;Postbaccalaureate
certificate;Master's degree;Doctor's degree -
research/scholarship;Doctor's degree - professional practice 5,555 4,574 1,292
The Art Institute of Pittsburgh-Online Division Pittsburgh, Pennsylvania 15222-4332 Allegheny www.aionline.edu/
Less than one year certificate;One but less than two years
certificate;Associate's degree;Bachelor's degree 9,383 9,383 1,252
Point Park University
201 Wood St, Pittsburgh,
Pennsylvania 15222-1984 Allegheny www.pointpark.edu
Less than one year certificate;Associate's degree;Bachelor's
degree;Postbaccalaureate certificate;Master's
degree;Doctor's degree - research/scholarship 3,737 3,162 963
Chatham University
Woodland Rd, Pittsburgh,
Pennsylvania 15232 Allegheny www.chatham.edu
Bachelor's degree;Master's degree;Post-master's
certificate;Doctor's degree - professional practice 2,134 930 758
Carlow University
3333 Fifth Ave, Pittsburgh,
Pennsylvania 15213-3165 Allegheny www.carlow.edu
Less than one year certificate;One but less than two years
certificate;Bachelor's degree;Postbaccalaureate
certificate;Master's degree;Post-master's certificate;Doctor's
degree - professional practice 2,201 1,345 673
Grove City College
100 Campus Dr, Grove City,
Pennsylvania 16127-2104 Mercer www.gcc.edu Bachelor's degree 2,509 2,509 658
Waynesburg University
51 W College St, Waynesburg,
Pennsylvania 15370-1257 Greene www.waynesburg.edu
Bachelor's degree;Master's degree;Doctor's degree -
research/scholarship;Doctor's degree - professional practice 2,039 1,528 610
Geneva College
3200 College Ave, Beaver Falls,
Pennsylvania 15010-3599 Beaver www.geneva.edu Associate's degree;Bachelor's degree;Master's degree 1,717 1,417 578
4- Year Institutions of Higher Education, By Number of Graduates 2013 - 2014 Academic Year
4-Year Public
4-Year Private
Facts, Figures & Data to Help Businesses Find Their Place in the 10-County Region - PittsburghRegion.org
School Name Address County Website Awards offered Student population Undergraduate students Graduates 2013-2014
4- Year Institutions of Higher Education, By Number of Graduates 2013 - 2014 Academic Year
Seton Hill University
1 Seton Hill Drive, Greensburg,
Pennsylvania 15601 Westmoreland www.setonhill.edu
Less than one year certificate;One but less than two years
certificate;Bachelor's degree;Postbaccalaureate
certificate;Master's degree 2,247 1,869 575
Saint Vincent College
300 Fraser Purchase Rd, Latrobe,
Pennsylvania 15650-2690 Westmoreland www.stvincent.edu
Less than one year certificate;Bachelor's degree;Master's
degree;Doctor's degree - professional practice 1,829 1,626 470
La Roche College
9000 Babcock Blvd, Pittsburgh,
Pennsylvania 15237-5898 Allegheny www.laroche.edu
Less than one year certificate;Associate's degree;Bachelor's
degree;Postbaccalaureate certificate;Master's degree;Post-
master's certificate 1,412 1,305 408
Strayer University Warrendale
802 Warrendale Village Drive,
Warrendale, Pennsylvania 15086 Allegheny
www.strayer.edu/pennsylvania/w
arrendale
Less than one year certificate;One but less than two years
certificate;Associate's degree;Bachelor's
degree;Postbaccalaureate certificate;Master's degree N/A N/A 408
Washington & Jefferson College
60 S Lincoln St, Washington,
Pennsylvania 15301 Washington www.washjeff.edu Bachelor's degree 1,362 1,362 369
The Art Institute of Pittsburgh
420 Boulevard of the Allies,
Pittsburgh, Pennsylvania 15219-1328 Allegheny artinstitutes.edu/pittsburgh/
Less than one year certificate;One but less than two years
certificate;Associate's degree;Bachelor's degree 1,280 1,280 360
Westminster College
319 South Market Street, New
Wilmington, Pennsylvania 16172 Lawrence www.westminster.edu Bachelor's degree;Master's degree 1,307 1,159 353
Pittsburgh Theological Seminary
616 N Highland Ave, Pittsburgh,
Pennsylvania 15206-2596 Allegheny www.pts.edu Master's degree;Doctor's degree - research/scholarship 219 N/A 50
Trinity Episcopal School for Ministry
311 Eleventh St, Ambridge,
Pennsylvania 15003-2397 Beaver www.tsm.edu Master's degree;Doctor's degree 173 N/A 38
Reformed Presbyterian Theological Seminary
7418 Penn Ave, Pittsburgh,
Pennsylvania 15208-2594 Allegheny www.rpts.edu
Less than one year certificate;One but less than two years
certificate;Master's degree;Doctor's degree - professional
practice 76 2 23
Saint Vincent Seminary
300 Fraser Purchase Rd, Latrobe,
Pennsylvania 15650-2690 Westmoreland www.saintvincentseminary.edu Master's degree 45 N/A 14
Byzantine Catholic Seminary of Saints Cyril and Methodius
3605 Perrysville Avenue, Pittsburgh,
Pennsylvania 15214-2229 Allegheny www.bcs.edu Master's degree 22 N/A 3
Source: National Center on Education Statistics, Integrated Postsecondary Data System, Updated 03.17.2016
Facts, Figures & Data to Help Businesses Find Their Place in the 10-County Region - PittsburghRegion.org