THERESA HORTON1713 W Hwy 50 Lot 86 ~ O’Fallon, Illinois 62269

cnthorton1@aol.com ~ (618) 581-9190

QUALIFICATIONS PROFILESkilled Executive Assistant with more than 10+ years’ experience providing consistent customer service with a full range of general office skills and support. In addition, more than 5 years’ A/R work experience.

Administration: Provide exceptional administrative support to peers and senior management. Success streamlining office processes to increase efficiency and improve service. Track financial data. Outstanding verbal and written communication skills.

Customer Service: Serve as initial point of contact for customers and vendors. Educate customers and visitors regarding company services and products. Efficiently schedule appointments and promptly respond to inquiries via e-mail, fax and telephone.

Technical Skills: Efficient with Microsoft Office Suite, Experienced in Adobe Acrobat, Yardi, Internet, Intranet and office equipment. Capable of managing complex projects and typing 65 words per minute with superior accuracy. Took a lead role in the implementation of new RollMaster software.

Key Strengths: Excel at developing strong relationships with staff, senior executives, and clients. Highly organized and meticulous; entrusted by management with confidential materials. Adapt quickly to new and evolving environments. Manage operations to ensure friendly and efficient transactions.

PROFESSIONAL EXPERIENCE Carpet Specialists Maryland Heights, Missouri

03/2015 – Present

Executive Assistant / Assistant Office Manager / Invoice Manager Screen, review, and respond to President’s email with/for her Primary contact for President’s IT issues and proposed changes Create, update, and prioritize daily task lists for President Schedule meetings and create agendas Order, track, and maintain office supplies Ad hoc reports, articles, updates, notes, etc. Create and maintain sales tracking reports Track vacation and attendance calendar Review and approve customer contracts and bids Enter work orders and create sales quotes for customers Supervise and mentor office employees in their execution of duties Invoice customers and pay installers including projects and specialty jobs Monitor and make changes to database system regarding customer preferences, pricing, and general information Continuously streamlining processes to maintain efficiency and customer satisfaction

06/2013 – 03/2015

Office Manager Assign and manage job duties for office personnel Monitor work flow (i.e. work order entry, answering phones, purchasing of materials and customer service) Proof next-day orders Review and approve customer contracts and bids Supervise and mentor office employees in their execution of duties Approve and track vacation and attendance calendar Conduct annual employee reviews Invoice and pay installers including projects and specialty jobs Reconcile monthly open order report Monitor and make changes to database system regarding customer preferences, pricing, and general information Main point of contact for customer complaints and development of complaint resolution processes

02/2009 – 06/2013

Invoicing Manager Review & process new sales contracts; Monitor for change orders and implement appropriately Train new employees & subordinates on process changes Update various sales reports; Track & manage sales information Act as liaison between sales, office & installation to streamline the sales process Primary contact for software implementation including training and writing procedures Developed & implemented a series of cost reduction/cost effective procedures Handle customer inquiries & phone presentations in a professional manner

Mills Properties Saint Charles, Missouri

07/2006 – 02/2009

Office Manager Review & process new sales contracts; Assist sales manager in contract negotiations Work with Title Company, broker, & corporate office on new home sales; Review & revise MLS listings Update sales analysis & concessions spreadsheet; Track & manage sales margins Work with vendors to schedule construction projects Act as liaison between sales, construction & leasing departments to streamline the sales process Develop & implement marketing brochures, flyers, advertising, floor plans, & price lists Lead tracking updates Developed & implemented a series of cost reduction/cost effective procedures Handle customer inquiries & phone presentations in a professional manner

Carpet Specialists Maryland Heights, Missouri

08/2004 – 07/2006

Executive Administrative Assistant Construct sales proposals; Set-up pricing guidelines for sales staff & customer database Create & maintain various spreadsheets Track inventory status & pricing Manage company calendar with employee vacation & lunch schedules Review & submit employee expense reports Organize company events & activities; Update personnel roster Generate meeting agenda’s & company memos; Obtain meeting minutes Produce customer invoices & credit memos Successfully refined and implemented new projects

PROFESSIONAL REFERENCES

Supervisors

Amy Muehling (618) 917-5044

Dan Seago (314) 422-4037

Larry Walter (314) 307-0492

Co-Workers

Pamela Dockins (618) 531-8540

Dave Elliott (314) 502-8964

Rich Ammons (618) 580-9279