System Profile Collection Tool - Lenovo


Lenovo ThinkServer Support Toolbox

Lenovo System Profile Collection Tool 2012 For Microsoft Windows 7, Server 2003/2008/SBS

Notices

Lenovo may not offer the products, services, or features discussed in this document in all countries. Consult your local Lenovo representative for information on the products and services currently available in your area.

LENOVO PROVIDES THIS PUBLICATION “AS IS” WITHOUT WARRANTY OF ANY KIND, EITHER EXPRESS OR IMPLIED, INCLUDING, BUT NOT LIMITED TO, THE IMPLIED WARRANTIES OF NON-INFRINGEMENT, MERCHANTABILITY OR FITNESS FOR A PARTICULAR PURPOSE.

This information could include technical inaccuracies or typographical errors. Changes are periodically made to the information herein; these changes will be incorporated in new editions of the publication. Lenovo may make improvements and/or changes in the product(s) and/or the program(s) described in this publication at any time without notice.

User’s Guide


The products described in this document are not intended for use in implantation or other life support applications where malfunction may result in injury or death to persons. The information contained in this document does not affect or change Lenovo product specifications or warranties. Nothing in this document shall operate as an express or implied license or indemnity under the intellectual property rights of Lenovo or third parties. All information contained in this document was obtained in specific environments and is presented as an illustration. The result obtained in other operating environments may vary. Any references in this publication to non-Lenovo Web sites are provided for convenience only and do not in any manner serve as an endorsement of those Web sites. The materials at those Web sites are not part of the materials for this Lenovo product, and use of those Web sites is at your own risk. Any performance data contained herein was determined in a controlled environment. Therefore, the result obtained in other operating environments may vary significantly. Some measurements may have been made on development-level systems and there is no guarantee that these measurements will be the same on generally available systems. Furthermore, some measurements may have been estimated through extrapolation. Actual results may vary. Users of this document should verify the applicable data for their specific environment. Lenovo, the Lenovo logo, and ThinkServer are trademarks of Lenovo in the United States, other countries, or both. Intel, Intel Core, and Intel Xeon are trademarks of Intel Corporation in the United States, other countries, or both. Linux is a registered trademark of Linus Torvalds. Microsoft and Windows are trademarks of the Microsoft group of companies. Ultra-X and the Ultra-X logo are trademarks of Ultra-X in the United States, other countries, or both. Other company, product, or service names may be trademarks or service marks of others.


Lenovo System Profile Collection Tool User’s Guide

Contents

Chapter 1 ............................................................................................... 6 Introduction .......................................................................................... 6

Chapter 2 ............................................................................................... 8 Installation ............................................................................................ 8

System Compatibility ...................................................................... 8 Uninstalling ................................................................................... 10

Chapter 3 ............................................................................................. 12 The System Information Collection Process ....................................... 12

Running Lenovo System Profile Collection Tool ......................... 12

Chapter 4 ............................................................................................. 16 System Information Output HTML ..................................................... 16

SOFTWARE CATEGORY ................................................................. 19 HARDWARE CATEGORY ............................................................... 20 EVENT CATEGORY ........................................................................ 21

Chapter 5 ............................................................................................. 23 Getting Information, Help & Service .................................................. 23

Information resources .................................................................. 23 Using the documentation ............................................................ 23 ThinkServer Web site ................................................................... 23 Lenovo Support Web site ............................................................. 24 Help and service ........................................................................... 24 Before you call .............................................................................. 24


Chapter 1 Introduction

About Lenovo System Profile Collection Tool The Lenovo System Profile Collection Tool user guide for your Lenovo® ThinkServer® product contains information about how to run the program to assist you or Lenovo Service and Support personnel in the diagnosis of system issues. The Lenovo Limited Warranty (LLW) contains the warranty terms that apply to the product you purchased from Lenovo. Read the LLW on the documentation DVD that comes with your server. A printable generic version of the latest LLW also is available in more than 30 languages at http://www.lenovo.com/warranty/llw_02. If you cannot obtain the LLW through the documentation DVD or Lenovo Web site, contact your local Lenovo office or reseller to obtain a printed version of the LLW, free of charge. For warranty service, consult the worldwide Lenovo Support telephone list. Telephone numbers are subject to change without notice. The most up-to-date telephone list for Lenovo Support is always available on the Web site at http://www.lenovo.com/support/phone. If the telephone number for your country or region is not listed, contact your Lenovo reseller or Lenovo marketing representative. To obtain the most up-to-date information about the server, go to: http://www.lenovo.com/thinkserver Lenovo maintains pages on the World Wide Web where you can get the latest technical information and download documentation or device drivers and updates. To access the Lenovo Support Web site, go to: http://www.lenovo.com/support

http://www.lenovo.com/warranty/llw_02

http://www.lenovo.com/support/phone

http://www.lenovo.com/thinkserver

http://www.lenovo.com/support


Chapter 2 Installation

Use the information and procedures in this chapter to install the Lenovo System Profile Collection Tool in the system you desire to test.

System Compatibility Lenovo System Profile Collection Tool may be installed on any Windows 7, Server 2003/2008/SBS based system with any Intel x86 or Compatible (i.e. AMD) processor. Microsoft .NET Framework 3.5 is required. For Windows Server Operating Systems, you will need to enable/install .NET Framework 3.5 by adding a Feature or Server Role. Use the link below to learn how to identify which versions of Microsoft.NET Framework are installed: http://msdn.microsoft.com/en-us/kb/kbarticle.aspx?id=318785

Installation Lenovo System Profile Collection Tool is designed and packaged to run without any installation, setup or configuration, ideal for use with any portable USB FLASH storage device as well as local storage disks. In the following example, the Lenovo System Profile Collection Tool will be downloaded and extracted to the local disk drive.

1. Download Lenovo System Profile Collection Tool from the Lenovo Support website: http://support.lenovo.com

2. Locate the downloaded zip file and extract.

http://msdn.microsoft.com/en-us/kb/kbarticle.aspx?id=318785

http://support.lenovo.com/


3. Double click the new folder to view the folder contents and then locate the SystemReport.exe file and double-click to launch.


Uninstalling To uninstall Lenovo System Profile Collection Tool, simply delete the folder and the original zip file.

Troubleshooting Start-Up Problems

1. Background programs can affect Windows (a

multitasking / multithreading operating system) from acquiring accurate results. It is recommended to close all other applications, including background programs if possible.

2. Be sure Microsoft .NET 3.5 framework is installed. For

Server OS, you may need to create a role or add feature as to enable .NET framework.

Important Note In order to get the most accurate results from your system, run Lenovo System Profile Collection Tool after you have installed all updated device drivers and windows updates.


Chapter 3 The System Information Collection Process

Use the information and procedures in this chapter to obtain complete system information on your Lenovo ThinkServer system to assist you or Lenovo Service and Support personnel in the diagnosis of system issues.

Running Lenovo System Profile Collection Tool To launch Lenovo System Profile Collection Tool simply double-click the folder to view the folder contents, locate the SystemReport.exe file and double-click to launch.

Immediately upon initialization, Lenovo System Profile Collection Tool will prompt for language selection. Choose the preferred language and then click the green “Continue” button.


Following language selection, you will be prompted to review the End User License Agreement (EULA) terms and asked either Accept or Decline the terms. If you do not agree to the terms, click the Decline button and the program will close immediately. If you have reviewed and agreed to the terms, click the Accept button to continue.


Once the EULA terms are accepted, the Lenovo System Profile Collection Tool will display System Name, Model and Serial information in red. The tool will gather detailed system information and may require anywhere between 2-90 minutes to complete. Click the Continue button to start the collection process.

A dialog box will appear and continue to animate until the collection process is complete.


At the completion of the collection process, the Lenovo System Profile Collection Tool will open the default browser to display the output in HTML. See Chapter 4 for more information about the HTML output.

The Lenovo System Profile Collection Tool will display text; explaining the collection process was complete and information collected is viewable from a folder named HTML Report. Lastly, a compressed ZIP file was created, readily available to email a Service and Support technician for further assistance. Click the Finish button to close the program.


Chapter 4 System Information Output HTML

Use the information and procedures in this chapter to view and understand the system information collected from your Lenovo ThinkServer system.

Referencing Collected Information At the completion of the collection process, the Lenovo System Profile Collection Tool saves a copy of the output to the HTML Report folder located in the same path from which the tool was initialized. To view the information report, double-click the HTML Report folder then select the most recent folder (could be many depending on how many times you run the collection process. Folders are named with date and time).

Finally, select the HTML file named – System_Overview.html


Finally, select the HTML file named – System_Overview.html The HTML report will display in your default system browser. The following are descriptions for each component highlighted in the image below.

1. This area displays system name, model and serial# information. 2. The Software category consists of eight subcategories:

a. System Overview Installed Applications b. Installed HotFixes c. Device Drivers d. System Services e. Network Settings f. Resource Utilization g. Processes h. OS Configuration


3. The Hardware category consists of four subcategories: a. Hardware Inventory b. Disabled Devices c. PCI Information d. LSI Controller

4. The Logs category consists of seven subcategories:

a. System Events b. Application Events c. Security Events d. IPMI SEL e. LSI PD List f. LSI FW Term g. LSI Event


SOFTWARE CATEGORY System Overview After collecting the computer data, your Internet Browser will open the results of the test. In this menu, the System Manufacturer, Version, Product Name, Serial, and System UUID will appear, along with a List of data about the specific computer the Test is being ran on. Installed Applications In the Installed Applications Menu, a list of each previously installed software will appear. Each Software that has been installed will be provided, along with the Program Name, Vendor of that specific Software, and what version of that software was installed on your device. Please scroll down to view all of the installed devices (application), as this list may contain a large summary. Installed Hot Fixes In the installing hot fixes menu, a list similar to the one in Installed Applications will appear. In this menu, each software patch that has been downloaded, or "Hot Fix" will appear. This menu will show the " Hot Fix" name, A description, if any, and the date that this fix was installed. Please scroll down to view all of the hot fixes, as this list may contain a large summary Device Drivers In the Device Driver menu, a test will run to find each driver that has been previously installed on the users particular Lenovo Device. Once run, the Lenovo System Profile Collection Tool will produce a description of the driver, the date for which it was installed, the provider of the driver, the specific version of the driver that was installed, the inf name, and the manufacture of the driver. Please scroll down to view all of the Device Driver, as this list may contain a large summary. System Services In the system services menu, a list of all System Services on the users Lenovo device will be displayed. In the System Services menu, a list of the specific System Service, a caption, and description of that particular service will be shown. Please scroll down to view all of the System Services, as this list may contain a large summary.


Network Settings In the network settings menu, Lenovo System Profile Collection Tool 2012 will provide the Network Settings of the user’s device. This will provide three main lists; Global Settings, Network Adapter, and Network Configuration. Within each of these sections, sub data beneficial to the end user about the network data will appear. Resource Utilization This page will display brief utilization information with emphasis on memory. Processes In the running processes menu, the user will be presented with all the present processes running on the users Lenovo device. With each Process, the name, ID, User Mode Time, Kernal Mode Time, Priority, Memory Usuage, and Creation Date will be provided. Please scroll down to view all of the Running Processes, as this list may contain a large summary. OS Configuration In this menu, information specific to the Operating System will be displayed. Boot configuration, Windows Recovery Environment, Paging file, user accounts and other OS system specific environments are displayed.

HARDWARE CATEGORY Hardware Inventory In the Hardware Inventory menu, the user of the Lenovo device will be (user is) shown the inventory of the Hardware on the current Lenovo machine, all in a very easy to read format. In the Hardware Inventory Menu, each specific detail about each hardware on the device will be provided, all in one easy to view menu, without having to open the device or go through multiple programs. Disabled Devices In the Disabled Devices menu, each device that has been disabled will be presented, along with the Manufacturer, and the Description of the disabled device. PCI Information


In the PCI Information menu, Lenovo System Profile Collection Tool 2012 provides details about each PCI process (devices) running on the users Lenovo Device. For each PCI Information; the Vendor, Model, Serial Number, Firmware, Retail Size, and Temperature will be provided. Please scroll down to view all of the installed devices, as this list may contain a large summary. LSI Controller The LSI controller shows both the LSI controller and Raid Info. In this menu, the BIOS version, serial, firmware, MFG date, rework date, revision, battery, vendor ID, Device ID, SubVendorID, SubDiviceID, number of front and back ports, SAS address, BBU, Alarm, NVRAM, Serial Debug, Memory, Flash, Mem Size, TPM, Onboard Expander, and Upgrade Key. With each disk, more information will be shown. Please scroll down to view all the information that Lenovo System Profile Collection Tool 2012 provides.

LOG CATEGORY Application Events In the Application Events menu, each application event is listed. With each application, the Category, Type, Event Code, Event ID, Event type, Message, Source, Log File, and Time will be provided. Please scroll down to view all of the installed devices, as this list may contain a large summary. System Events In the System Events menu, each system event that happens on your Lenovo device will be listed. The category, type, event code, event id, event type, message, source, log file, and time will be provided. Please scroll down to view all of the system events, as this list may contain a large summary. Security Events In the Security Events menu, each Security Event will be logged and documented for the user to see. (Delete) (is displayed). With each security event, the category, type, event code, event ID, event type, a message, source, log file, and time will be shown. Please scroll down to view all of the security events as this list may contain a large summary. IPMI SEL


In the IPMI SEL menu, the Caption, Description, Element name, Log name, Message Timestamp, Record Data, Record ID and Record Format for each event record will be shown. LSI PD List In the LSI PD List menu, each PD (Physical Disk), is displayed in its own section with specific details such as PD Type, Size, Firmware, Temp, Enclosure#, etc. displayed for each PD found. LSI FW Term Log In the LSI FW Term Log, Firmware log information is displayed for each adapter. LSI Events The LSI Events menu, displays the most recent 1024 events (fatal, critical warning and informational combined) and displays the Sequence#, Seconds since last reboot, class, code, locale, description and target id for each event record.


Chapter 5 Getting Information, Help & Service

This chapter contains information about help, service, and technical assistance for products manufactured by Lenovo and where to go for additional information about Lenovo and Lenovo products. Information resources You can use the information in this topic to access useful resources relating to your needs when using the product. Using the documentation Information about your Lenovo system and installed software, if any, or optional devices is available in the documentation that comes with the product. The documentation can include printed documents, online documents, readme files, and help files. Most of the documentation for your server is on the documentation DVD provided with your server. Refer to the troubleshooting information in your server User Guide for instructions on how to diagnose problems and do basic troubleshooting. The troubleshooting and diagnostics information might tell you that you need additional or updated device drivers or other software. Lenovo maintains pages on the World Wide Web where you can get the latest technical information and download documentation or device drivers and updates. To access the Lenovo Support Web site, go to: http://www.lenovo.com/support For more information about your server documentation, see “Server documentation” on page 2. If you suspect a software problem, refer to the documentation, including readme files and online help, that comes with the operating system or software program. ThinkServer Web site The ThinkServer Web site provides up-to-date information and services to help you buy, use, upgrade, and maintain your server. You also can do the following by visiting the ThinkServer Web site at: http://www.lenovo.com/thinkserver

• Shop for servers as well as upgrades and accessories for your server. • Purchase additional services and software.


http://www.lenovo.com/thinkserver


• Purchase upgrades and extended hardware repair services. • Access the Lenovo Limited Warranty (LLW). • Access the online manuals for your products. • Access troubleshooting and support information for your server model and other supported products. • Download the latest device drivers and software updates for your server model. • Find the service and support phone numbers for your country or region. • Find a Service Provider located near you.

Lenovo Support Web site Technical support information is available on the Lenovo Support Web site at: http://www.lenovo.com/support This Web site is updated with the latest support information such as the following:

• Drivers and software • Diagnostic solutions • Product and service warranty • Product and parts details • User guides and manuals • Knowledge base and frequently asked questions

Help and service This topic contains information about obtaining help and service. Before you call Before you call, do the following to try to solve the problem by yourself:

• Check all cables to make sure that they are connected. • Check the power switches to make sure that the system and optional devices are turned on. • Use the troubleshooting information in your system documentation on the documentation DVD that comes with your product. • Check for the updated information, new device drivers, and hints and tips on the Lenovo Support Web site at: http://www.lenovo.com/support If possible, be at your product when you call. Have the following information available: • Machine type and model • Serial numbers of your Lenovo hardware products • Description of the problem • Exact wording of any error messages • Hardware and software configuration information



Calling for service During the warranty period, you can get help and information by telephone through the Customer Support Center. The following services are available during the warranty period:

• Problem determination - Trained service personnel are available to assist you with determining a hardware problem and deciding what action is necessary to fix the problem. • Hardware repair - If the problem is caused by hardware under warranty, trained service personnel are available to provide the applicable level of service. • Engineering Change management - There might be changes that are required after a product has been sold. Lenovo or your reseller will make selected Engineering Changes (ECs) that apply to your hardware available. The warranty does not cover the following: • Replacement or use of parts not manufactured for or by Lenovo or non-warranted Lenovo parts • Identification of software problem sources • Configuration of the UEFI BIOS as part of an installation or upgrade • Changes, modifications, or upgrades to device drivers • Installation and maintenance of network operating systems (NOS) • Installation and maintenance of application programs

For the warranty type and duration for your product, refer to the Warranty and Support Information on the documentation DVD that comes with you server. You must retain your proof of purchase to obtain warranty service. For warranty service, consult the worldwide Lenovo Support telephone list. Telephone numbers are subject to change without notice. The most up-to-date telephone list for Lenovo Support is always available on the Web site at http://www.lenovo.com/support/phone. If the telephone number for your country or region is not listed, contact your Lenovo reseller or Lenovo marketing representative. Using other services If you travel with a Lenovo notebook computer or relocate your computer to a country where your desktop, notebook, or server machine type is sold, your computer might be eligible for International Warranty Service, which automatically entitles you to obtain warranty service throughout the warranty period. Service will be performed by service providers authorized to perform warranty service.


Service methods and procedures vary by country, and some services might not be available in all countries. International Warranty Service is delivered through the method of service (such as depot, carry-in, or on-site service) that is provided in the servicing country. Service centers in certain countries might not be able to service all models of a particular machine type. In some countries, fees and restrictions might apply at the time of service. To determine whether your computer is eligible for International Warranty Service and to view a list of the countries where service is available, go to http://www.lenovo.com/support, click Warranty, and follow the instructions on the screen. For technical assistance with the installation of or questions related to Service Packs for your installed Windows product, refer to the Microsoft Product Support Services Web site at http://support.microsoft.com/directory or you can contact the Customer Support Center. Some fees might apply.

http://support.microsoft.com/directory

System Profile Collection Tool - Lenovo

Documents

Transcript of System Profile Collection Tool - Lenovo