System and Data Backup and Restore Solutions Presented by MicroAge, Symantec and IBM Canada April...

System and DataBackup and Restore Solutions

Presented by MicroAge, Symantec and IBM Canada

April 24, 2008

© 2008 MicroAge

Agenda

• Introduction to MicroAge– Brett Beranek, MicroAge Marketing Director

• Backup and Recovery Software Solutions – Patrick Richer, Software Director, MicroAge

– Kosta Manoliadis, System Specialist, MicroAge

• Data Storage Hardware Solutions– Matthew Bedernjak, IT Specialist, IBM Canada

• Q&A

© 2008 MicroAge

MicroAge at a glance

• Canada’s leading network of independently owned systems integrators and value-added resellers

• Over 40 locations across Canada, many in operation since 1981

• Specializing in multi-vendor turnkey solutions: hardware + software + technical & professional services

• Vast experience in SME & public sector

© 2008 MicroAge

MicroAge Delivers

• IT Solutions

• Industry-leading IT products

• IT consulting

• Procurement planning

• Training

• Technical support

• Flexible leasing/financing options

© 2008 MicroAge

MicroAge: your trusted business technology partner

• Highly qualified local IT personnel

• Proven experience and IT knowledge breadth and depth

• Strength of national network

• Commitment to customer service excellence

Backup Exec 12 and Backup Exec System Recovery 8Manage. Secure. Recover. Name, Kosta Manoliadis

Title, Systems Specialist

Date, April 24th

Backup Exec 12 and Backup Exec System Recovery 8 77

7

Agenda

Today’s IT Challenges11

Backup and Recovery Challenges22

Backup Exec 12 33

Backup Exec System Recovery 8 44

55 Support and Educational Services55

Questions 66


NaturalDisasters

InfrastructureFailures

HumanError

MaliciousThreats

Today’s IT Challenges


The Windows Recovery Challenge

WindowsWindowsDataData

WindowsOperating System


Configuration & User SettingsConfiguration & User Settings

WindowsWindowsSystemSystem


The Windows Recovery Solution

Complete Data Complete Data ProtectionProtection

Reliable SystemReliable SystemRecoveryRecovery

Recover Critical Customer InformationRecover Critical Customer Information

Recover Essential ApplicationsRecover Essential Applications

Preserve Valuable Financial Records Preserve Valuable Financial Records

Meet Service Level AgreementsMeet Service Level Agreements

Keep Your Business Up and Running!Keep Your Business Up and Running!

Meet Recovery Point ObjectivesMeet Recovery Point Objectives

Backup ExecBackup Exec



Configuration & User SettingsConfiguration & User Settings

Backup Exec Backup Exec System RecoverySystem Recovery

Introducing Backup Exec 12 for Windows Servers

The Gold Standard in Windows Data Protection


Announcing Backup Exec 12

• Optimized Support for Microsoft Windows Server 2008

• Integration with Market Leading Symantec Products

• Enhanced Granular Recovery of Critical Application Data

• Enhanced Platform Protection

The Gold Standard In Windows Data Protection


SharePointSharePoint ExchangeExchange Active DirectoryActive Directory SQLSQL

Complete Microsoft Windows Server 2008 Support

• Optimized to Support Microsoft Windows Server 2008

– “No Files Left Behind” – Backup Exec will snapshot all Windows Server 2008 Volumes using Volume Shadow Copy Service (VSS)

– First backup and recovery solution Microsoft certified for Windows Server 2008

– Scalable backup and recovery for Windows Server 2008 environments

Backup Exec 12 Media ServerBackup Exec 12 Media Server


– Windows 2008 File System Support including Compressed and Encrypted Volumes

– Support for Active Directory 2008 and new Read Only Domain Controller

– Scalable “Failover Cluster” support for growing Windows environments

– Support for the basic Windows Server 2008 – new Server Core version


Backup Exec 12Protected Servers

Integration: Symantec Endpoint Protection

• Backup Exec tracks ThreatCon status via Symantec Endpoint Protection (SEP) Integration

• Easily configure backup jobs with a Symantec ThreatCon sensitivity threshold

• If the ThreatCon level is reached, jobs automatically launch with “run now” status

• Proactively run a backup before a malicious attack can cause data corruption

Backup Exec 12Media Server


Integration: Symantec Online Storage for Backup Exec

App/File Servers Backup Exec ServerWorkstations

4A copy of the backup is stored off-site at SPN server farm3

Backup is compressed and encrypted and sent over Internet

2A copy job is configured to send backup to SPN1

Backup Exec runs a backup job to Backup Exec Server


Advanced System Recovery

• Enhanced Disk-based System Recovery supports Windows Server 2008

• Complementary Backup Exec for Windows Servers System Recovery Option

– Dissimilar Hardware Recovery In Minutes (Restore Anyware)

– P2V/V2P Virtual Conversion

– Customizable Symantec Recovery Disk

• Streamlined, Lower Priced Offering to the Backup Exec System Recovery Server Edition

• Does Not Include The Following– Offsite Copy Functionality

– Incremental Recovery Points

– Google Desktop or BE Retrieve Integration

– Event-driven Recovery Points

– Centralized Management

– LightsOut Restore


Enhanced Granular Recovery Technology Benefits

SharePoint AgentSharePoint Agent Exchange AgentExchange Agent Active Directory AgentActive Directory Agent

Backup Exec 12 Backup Exec 12 With Patent PendingWith Patent Pending

Granular Recovery Technology Granular Recovery Technology

• Eliminate Exchange Mailbox Backups Forever!

• Restore emails, files and user attributes quickly and easily

• NEW: Backup to removable storage devices

• NEW: Automatic deletion of expired jobs to save storage space

• NEW: Off-Host support for Exchange Backups for enhanced performance


New Calendar – Day View

• Quickly view all backup jobs scheduled

• Track backup and recovery completion

• Efficiently manage multiple backup jobs


New Integrated Evaluation and License Information


Symantec Backup Exec – A Proven Leader

Delivering Complete Data Protection Delivering Complete Data Protection to Over 1.5 Million to Over 1.5 Million

Windows Customers GloballyWindows Customers Globally


The Benefit to You…

Complete Windows Data Protection

Efficiently Secure, Backup and Archive Critical Data

Optimized Backup and Recovery for Windows Servers Scalable, Cross Platform Protection for Large Environments

Integration with Market Leading Symantec ProductsReliable Data and System Recovery in Minutes

Enhanced Granular Recovery CapabilitiesUnmatched Recovery of Leading Microsoft Applications

Restore Granular Data in Seconds

Introducing Backup Exec System Recovery 8

The Gold Standard in Complete Windows System Recovery


Are Your Servers Indestructible?

• 85% of Systems Are Not Backed Up

• 53% of Loss Due to H/W or S/W

• 38% of Loss Due to Human Error

You DO NOT need a major disaster to need rapid system recovery.

Everyday occurrences cause a system loss.


System Recovery – The New, Automated Way Award Modular BIOS v6.473, an Energy Star Ally Copyright {C} 1994-2003, Award Software Inc.

Pentium 4 Centrino Mobile Processor Memory Test: 1024MB OK

Award Plug and Play BIOS Extension v1.0A Copyright {C} 1995, Award Software Inc.

Detecting primary master hard disk... FAILED

Device I/O error: Unable to read sector 0 on primary hard disk Press any key to reboot...

Press DEL to enter SETUP 2/16/2008 W3HU4-877FH4-08


What Have You Got to Lose?

• What would you lose if one of your servers crashed …– Sales transactions

– Employee productivity

– Production

– Email & other business data

– Reputation

* Source: Consolidated estimates by leading IT industry analysts – Gartner, IDC, Forrester, Yankee Group

On average, enterprises lose between $84,000 and $108,000 (US) for every hour

of IT system downtime*


What if you could…

• Recover a failed server in minutes instead of hours or days?

– Recover to completely dissimilar hardware

– Recover to a virtual server

• Reduce the cost and complexity required to test, maintain or recover a server?

• Eliminate risks associated when making changes to critical systems?


Backup Exec System Recovery 8

• Rapid, Reliable Recovery – even to Dissimilar Hardware and Virtual Environments

• Flexible Offsite Protection and Enhanced Recovery Capabilities

• Innovative Multi-product Integration with Market Leading Technologies

The Gold Standard In Complete Windows System Recovery


Offsite CopyFTP Server

Offsite CopyFTP Server

Complete Windows System Recovery In Minutes

Protected SystemProtected System

System X

NAS / SAN DeviceNAS / SAN Device SCSI, SATA, SASSCSI, SATA, SAS USB / FirewireUSB / Firewire Flash MemoryFlash Memory CD/DVD CD/DVD

X

Dissimilar HardwareDissimilar Hardware

System

Virtual SystemVirtual System

System


Physical SystemPhysical System

Conversion Process

Conversion Process

1Take

Recovery

Point

2Convert (P2V)

Recovery

Point to Virtual

3Load System

In a Virtual

Environment

4Use in Production

Or for Test

Purposes

5Convert Back

To Physical

If Desired (V2P)

Powerful P2V and V2P Conversion

VMwareVMware

MSFT Virtual ServerMSFT Virtual Server

Supports:VMware ESX Server

VMware ServerVMware Workstation

Microsoft Virtual Server


• Simple• Incorporates Automated

Best Practice Decision Making and Reporting– Backed Up– Attention Needed– At Risk

• Calendar Timeline for Past, Present, and Future System Protection Status

Easy-To-Use Interface


Centralized Management

Manage Page

• Central View of All Managed Activity

• Add Groups

• Add Computers

• Create Backup Jobs

• Assign Backup Destination

• Drag and Drop Workspace

• Filter on Systems

• View Status


New Core Functionality



Complete Microsoft Windows Server 2008 Support


– “No Files Left Behind” – Backup Exec System Recovery will snapshot all Windows Server 2008 Volumes using Volume Shadow Copy Service (VSS)

– Microsoft certified support for complete Windows system protection

34

Recover to Dissimilar HardwareRecover to Dissimilar Hardware Recover to a Virtual SystemRecover to a Virtual SystemRecover Existing SystemRecover Existing System

34


Flexible Offsite Protection

• Enhancing Your Disaster Recovery Efforts

– Select up to two offsite destinations

– Offsite destinations can include USB, network locations, even FTP

Protected SystemProtected System

NAS / SANNAS / SAN

USBUSB

PrimaryDestination

PrimaryDestination

FTP ServerFTP Server

RecoveryPointCopy

RecoveryPointCopy

RecoveryPointCopy

RecoveryPointCopy

RecoveryPointCopy

RecoveryPointCopy


Integration: Symantec ThreatCon

• Set Event Triggers to run a backup when the Symantec ThreatCon level changes

• Integrates with Symantec ThreatCon and DeepSight Threat Management System

• Choose which level best meets required protection needs


NEW! Granular Restore Option*

• Restore granular data in seconds – without requiring a full system recovery

• Restore Exchange email, folders or entire mailboxes

• Recover Microsoft SharePoint Server documents from a single system recovery point

• Restore files and folders with the ability to search multiple recovery points at the same time

• Simple, multi-tab interface

*Replaces the Backup Exec System Recovery Exchange Retrieve Option


Intelligent Removable Media Support

• Backup Exec System Recovery 8 uniquely identifies removable media

• Jobs succeed regardless of drive letter changes

File Server C:\ USB Drive D:\

USB Drive E:\

Removable Media D:\(such as external hard drive

or .mp3 player)

File Server C:\

MONDAY TUESDAY

Presentation Identifier Goes Here 3939

Relieving IT Administration Headaches…

Headache Solution Benefit

Need to perform bare metal server recovery to different hardware configuration

Restore Anyware™ Bare metal recovery to dissimilar hardware

Malicious attacks cause data corruption before a backup can be performed

Proactive ThreatCon Backup Proactively run a backup before a malicious attack can cause data corruption

Need to get backups off-site Backup to FTP location Automatically send a copy of the backup off-site to enhance disaster recovery capabilities

Trying to manage multiple Backup Exec System Recovery systems one at a time

Integration with Altiris Notification Server

Centrally manage multiple Backup Exec System Recovery systems

Recovering Exchange or SharePoint data from an image backup takes a lot of time and disk space

Granular Restore Option Restore individual emails, mailboxes, documents or files in seconds from a standard image backup

Windows changes drive letters for removable media devices requiring manual reconfiguration

Removable Media Support Able to use removable media without manual reconfiguration

39


Real Life Scenarios



Real Life Story

2:00 PM Server was breached (on a Friday)

3:00 PM Breached discoveredSpent 1 hour evaluating how company got hacked

4:00 PM Determined via port scan and uploaded scriptCreated Recovery Point “as-is” to capture the hackConduct post-mortem to find the hack and future proof

4:15 PM Find and restore last “clean” Recovery Point

4:45 PM Server functioning properly again

• Symantec Partner working over the phone with IT

• IT administrator had never used Backup Exec System Recovery


Key Questions to Ask Yourself

• Do you currently have a Windows system recovery solution in place?

• How confident are you that you could quickly recover critical Windows servers, desktops, or laptops with your existing solution?

• What is your current process to restore in the event of a system failure? What about at remote offices?

• How long does it typically take you to recover from a system failure?

• How much does downtime cost your organization?

• Would it benefit your organization to restore systems to dissimilar hardware or to virtual environments?


Relieving The IT Administration Headache

• Recover from complete disaster (bare metal recovery)

• Recover from system corruption (virus/worm)

• Recover from failed upgrade/application install (change mgmt)

• Conduct performance/preflight testing (physical or virtual)

• Simplify complete hardware migrations


The Benefit to You…

Complete System Recovery

Flexible Protection and Recovery

Easy To Use and Manage

Rapid, Reliable System RecoveryDissimilar and Virtual Environments

Onsite and Offsite BackupsEnhanced Granular Recovery Capabilities

Meet Needs of Small CustomersScale Into Larger Windows Environments

© 2008 IBM Corporation

Tools for Today’s Storage Challenges

Matt BedernjakSenior IT Specialist – System StorageIBM Canada


Challenges – Variety, Volume, and Velocity

Variety of InformationInformation holds the promise of bringing a variety of new types of information to the people who need it

Volume of DataData is growing exponentially. IDC estimates continued 60% yearly growth of new disk PB shipped

Velocity of ChangeOrganizations are under tremendous pressure to deliver the right information services. 85% of problems are caused by staff changing something. 80% of problems not detected by staff until reported.

Documents

E-mails

MediaWebcontent

Reports

Source: IDC Disk Systems Forecast, Midyear Update

PB

80% of problems are reported by end users


Leverage Information Capitalize on data sharing for collaboration

Align storage investment, information value

Mitigate Risk Address regulatory, security requirements

Keep your business running continuously

Optimize IT Automate and Simplify IT operations

Optimize Performance, Functionality

Enable Business Flexibility Flexible, On Demand IT infrastructure

Protect your IT investment

IBM System Storage - StrategyIntelligent Management. Protected Information. Smarter Insights.

Get the most value from your information


IBM System Storage Family

NFS, CIFS, iSCSI, FC

En

terp

rise

Sto

rag

eC

on

tinu

um DS6000

series

DS3200/3300 DS3400

De

pa

rtm

en

tal

Mid

-ra

ng

e S

tora

ge

DS4800

DS4700

SAS

FC

DS4200

S-ATA

Ent

ry

Wor

kgro

up

Sto

rage

DS8000series

N3300/3600

N7700 / N7900

N5200/ N5300 / N5600

IBM TotalStorage SAN Volume Controller•Open Server Virtualization•Pools heterogeneous disk•Common Copy Services•Centralized management

Unix/WindowsN Series


IBM System Storage – Disk Systems

SAN Volume Controller SAN Volume Controller provides network-based

disk virtualization for IBM and non-IBM disk resources

N series Disk Systems that offer an intermix of FCP, iSCSI and

NAS protocols in filer and gateway models, SnapSuite™ copy services

DS family The industry’s broadest range of disk storage systems

Advanced copy services: FlashCopy, Metro Mirror, Global Mirror


IBM System Storage DS3000 series

Fully-featured storage systems targeted for entry-level and secondary storage requirements

► designed to deliver high-end functionality at an attractive cost-per-GB

Managed by powerful / intuitive DS3000 Storage Manager software

► premium feature software available such as Flash Copy & Volume Copy

Supports Serial Attached SCSI (SAS) in a 2U enclosure

NEW 1TB SATA drive support

Single or dual-active controllers and up to

48 SAS drives


DS3400DS3200

4-Gbps Fibre connect to host

Direct-attach or SAN

For System x & BladeCenters

3-Gbps SAS connect to host Direct-attach For System x


DS3300

Base 2U, 12 disks Support for up to 48 SAS and SATA disks Expansion via EXP3000 Dual Power Supplies, Dual Controller Starting under $5,500 CDN

1-Gbps iSCSI connect to hostFor System x & BladeCenters



Full-featured midrange storage designed for wide-ranging open systems environments

► compute-intensive applications, consolidation, tiered storage

60,000+ Cumulative DS4000 Systems Shipped to Customers

4 Gbps FC connectivity with support up to 224 FC/SATA drives


IBM System Storage DS4000 series DS4800 has 4 models that support both FC and SATA

HDD’s and expand to 224 HDD’s for a total capacity of 224TB’s of SATA or 67.2 TB’s of FC capacity

► Model 80 - performance model price enhanced► Model 82 – performance enhanced ► Model 84 – performance and cache enhanced (8 GB cache)► Model 88 – performance and cache enhanced (16 GB cache)

DS4700 has 2 models that support both FC and SATA HDD’s and expands to 112 HDD’s for a total capacity of 112TB’s of SATA or 33.6 TB’s of FC capacity

► Model 70 – price performance leader (4 host ports/2GB cache)► Model 72 – connectivity and cache enhanced (8 host ports/4 GB

cache)

DS4200 has 1 model that supports SATA HDD’s and expands to 112 SATA HDD’s for a total capacity of 112TB’s

► Lowest priced DS4000 series

New – 1TB SATA drives

DS4800

EXP810

DS4700 Express

4Gb/s

DS4200 Express

EXP420 Express


DS3000 and DS4000 UsageIn

cre

asi

ng

pe

rfo

rma

nce

an

d f

un

ctio

na

lity

DS3200 Up to 48 SAS disks

SMBSMB Remote OfficeRemote Office DepartmentDepartment Data CenterData Center• SAS connectivity

• Shared DAS• Simple management• Snapshot replication• First external RAID

• FC connectivity• Shared DAS

• Entry-level SANs• Simple management• Snapshot replication

• FC connectivity• Homogeneous SANs

• Configuration flexibility

• Simple management• Data replication

• FC connectivity• Heterogeneous SANs• Highest performance

• Extensive configuration flexibility and replication

services

DS4700 up to 112 FC/SATA disks

DS4800

Up to 224 FC/SATA disks

DS4200 up to 112 SATA disksDS3400

Up to 48 SAS disks

DS3300 Up to 48 SAS disks


IBM NSeries - Low Price Unified Storage Model Mix File and Block Protocols in the same system

One architecture for SAN and NAS storage

Unique ability to consolidate file and block storage on single system

Can be used for either primary or secondary storage

55

Fibre ChannelSAN

iSCSISAN

NFS File Services

CIFS FileServices

N3300N3600

IBM System Storage N3000 series Sales Training February 12, 2008


The Value of N Series Systems

56

N3600

N3300

68TB68drives

SAS, FC & SATA

104TB104 drives

SAS, FC & SATA

84TB168 drivesFC & SATA

FAS3020N5200

February 12, 2008

Reduce the cost and complexity of managing

Common OS, advanced software features, and system / storage management tools on every system

Each system supports the same network protocols: NAS, iSCSI, FC SAN ...simultaneously

Production and archive data can reside on a single system …intermix FC and SATA drives

Non-erasable, Non-rewritable data protection integrated for archival

Snapshot tools for Exchange, Sharepoint, SQL, Oracle, VMWare


IBM System Storage – Tape Systems

Tape Systems Virtualization Virtualization allows disk arrays to front end tape

workloads, to leverage the speed of the disk with the cost benefits of tape, eliminating the need to manage the movement of the data from the disk to tape.

Tape Automation Tape libraries automate the manual task of

mounting cartridges to drives, making data accessible 24x7

Tape Drives First to offer data encryption at the Tape Drive level IBM drives the technology used by the tape industry in

Linear Tape Open (LTO) and Enterprise tape systems


IBM System Storage TS family

Entry Level Midrange Enterprise Class

TS1030TS1120

3494

TS3200

TS3100 TS3310

TS7520(distributed)

TS7740(mainframe)

Tap

e dr

ives

Tap

e au

tom

atio

nT

ape

virt

ualiz

atio

n

TS3400

TS3500

TS2230


Introduction of Half-high IBM Ultrium 4 Technology

Fourth Generation of LTO Tape Drive

►120 MB/sec performance native data transfer rate

►800 GB capacity (up to 1.6 TB at 2:1 compression)

►Continued media support of prior generations

Enhanced Security - Encryption of data

►Hardware encryption and decryption core and control core resides in the IBM Ultrium 4 tape drive

►Supports application managed encryption

Platform Support

►IBM System x, System p, and others supporting 3Gbps SAS attachment

►Selected platforms from HP and Sun Microsystems

►Selected versions of Microsoft Windows™ and Linux


IBM System Storage TS2240 Tape Drive Express Model

TS2240 addresses the rapidly changing business environments

►Security

●Supports application managed encryption of data●Continued support of Write Once, Read Many (WORM) media

►Investment protection

●The 3 Gbps SAS interface allows for attachment in many IT environments●3-year warranty is standard in most countries

►PN/SEO 3580S4E


IBM TS3100 & TS3200 Tape Library Express ModelsSupport the new HH LTO 4 Tape Drives

End-user flexibility and easy to use functionality► Barcode reader and remote management are standard features► Removable tape cartridge magazines► Three year standard warranty is standard, and basic parts are customer replaceable

units (CRU)

Multiple drive options► Up to two half-high drives with TS3100 ► Up to four half-high drives with TS3200► Mix HH LTO Gen 3 or HH LTO Gen 4 within the same library

Large Tape Storage capacity for rack mount environment► 24 or 48 data cartridge slots► 19.2 TB of native storage capacity (38.4 with 2:1 compression) with TS3100► 38.4 TB of native storage capacity (76.8 with 2:1 compression) with TS3200

IBM TS3100

IBM TS3200


Not all LTO Tape Offerings are the Same..

IBM LTO Exclusives are from Enterprise Tape Experience

Industry Standard LTO 3/4 Features400/800 GB Native Capacity 80/160 MB/s Native 128MB/256MB bufferWORM EnablementNative Switched Fabric 2/4 Gb Fibre Channel

IBM LTO Exclusive FeaturesIBM Enhanced Speed Matching (30-120MB/s)Lower Power requirements (Nominal / Sleep Modes)Statistical Analysis and Reporting System (SARS)Magneto-resistive Flat-lap headSurface Control GuidingIndividual track calibrationLow-mass, dual-stage actuatorDynamic Compression Look-aheadIndependent loader, threader motors: positive pin retentionGraceful dynamic braking on power interruptionHighly integrated copper electronicsTeflon-coated traysStainless steel locating pins


Summary

IBM is Very Committed to the Storage and Information Infrastructure Needs of Our Clients

We are Investing Broadly In ► Basic Recording Technology► Systems Integration ► Virtualization ► Resiliency, High Availability and

Disaster Recovery ► Management and Automation► Emerging Needs in Archiving,

Scalable Modular Systems, Compute/Storage Integration, Embedded Systems, Green Efficiencies

Thank You!

System and Data Backup and Restore Solutions Presented by MicroAge, Symantec and IBM Canada April...

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