Synergy 990115 presentation to NRC & public comments re ... › docs › ML1634 ›...
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DIABLO CANYON POWER PLANT COMPREHENS I VE CULTURAL ASSESSMENT SYNERGY PRESENTATION TO NUCLEAR REGULATORY COMMISSION AND PUBLIC COMMENTS FRI DAYp JANUARY 15'999 2:00 PE M. SAN LUIS OBISPO'ALI FORNIA REPORTED BY LYNN ODOM'PR CSR I 1905 h llew 9903i00034 9902i7 H PDR ) ADQCK 05000275 It% *E.~ . 0'0 . - = . P+%; pOR. I ~V 4SW ~l Wl4 4'10 Q V 63~ d~ San Luis Reporting 1042 Palm Street, Suite 100 San Luis Obispo, California 93401 805-541-5962 SAN LUI 5 REPORT ING
Transcript of Synergy 990115 presentation to NRC & public comments re ... › docs › ML1634 ›...
DIABLO CANYON POWER PLANT
COMPREHENS I VE CULTURAL ASSESSMENT
SYNERGY PRESENTATION TO
NUCLEAR REGULATORY COMMISSION
AND
PUBLIC COMMENTS
FRI DAYp JANUARY 15'9992:00 PE M.
SAN LUIS OBISPO'ALI FORNIA
REPORTED BY LYNN ODOM'PR
CSR I 1905
h
llew
9903i00034 9902i7HPDR ) ADQCK 05000275
It% *E.~ . 0'0 . - = . P+%; pOR. I ~V 4SW~l Wl4
4'10 Q V63~ d~
San LuisReporting1042 Palm Street, Suite 100San Luis Obispo, California 93401805-541-5962
SAN LUI5 REPORT ING
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SHEET 1 PAGE 1DIABLO CANYON POWER PLANT
COHPREHENSIVE CULTURAL ASSESSiKNT
SYNERGY PRESENTATION TO
NXLEAR REGULATORY CCHISSIOH
AND
PUBLIC COlKNTS
FRIDAY, JANUARY 15, 1999
2:OO P.H.
SAN LUIS OBISPO, CALIFORNIA
REPORTED BY LYHN ODOH, RPR,
CSR $ 1905
PAGE 2MR BROCKHAN'OOD AETERNOON( LADIES AND
GENTLEiKN. HY NAME IS KEN BROCKHAN. I AM THE DIRECTOR
OF THE DIVISION OF REACTOR PROJECTS FOR THE NUCLEAR
REGULATORY COtDIISSION REGION IV OFFICES. I WOOLD LIKE
TO THANK YOU ALL FOR COHING HERE THIS AETERNOON.
THE PURPOSE OF THIS AFTERNOON'S MiETING,
VERY BRIEFLY, IS AS FOLLOWS: THiS MEETING WAS REQUESTED
BY PGfE, AND THE PURPOSE OF IT WAS TO SHARE WITH US THE
RESULTS OF A STUDY WHICH THEY HAD RECiNTLY COMMISSIONED
BY THE SYNERGY, INCORPORATED, ORGANIZATION~
THiS STUDY, WHICH WAS INITIATED LAST
SMER, WAS TO DO A SYSTEHAT!C REVIEW OF THE
SAFETY-CONSCIOUS WORK ENVIRONiKNT AND HOW EEEECTIVE
THAT WAS AT THE DIABLO.CANYON SITE. THIS AFTERNOON, WE
WILL HAVE SHARED WITH US THE RESULTS Oi THIS PARTICULAR
STUDY WHICH WAS CONDUCTED AND HAVE AN OPPORTUNITY TO
ENGAGE WITH PG&E CONCERNING THEIR PLANS AND WHAT THEY
hTRE GOING TO DO WITH THESE RESULTS.
AT THIS TllK, I WOULD LIKE TO TAKE THE
OPPORTUNITY TO INTRODUCE BOTH THE }KYBERS OF THE
NUCLM REGULATORY CCLMISSION AND PG&E, WHO ARE HERE
FOR THIS AFTERNOON'S iKETING.
AS I HAVE HRADY STATED, MY ME IS KEN
BROCMN, AND I AM THi DIRECTOR FOR THE DIVISION OF
REACTOR PROJECTS.
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PAGE 3MR. HERSCHOFF: I AH ELLIS MERSCHOFF, REGIONAL
ADHIHISTBATOR FOR THE O.S. NRC'S REGION IV OFFICE.
MR. POSLOSNY: CHET POSLUSNY, PRNKT MANAGER,
NRR.
MR, MISE: RUSSELL WISE, SENIOR ALLEQTIOHS
COORDINATOR( REGION IV.
HS. SMITH: N NAME IS LINDA SMITH. I AH THE
ACTING CHIEF FOR PROJECT BRANCH E. DIVISION OF REACTOR
PROJECTS IN REGIOH IV.
MR. PROULX: HY NAME IS DAVID PROULX. I AM THE
SEHIOR RESIDENT INSPECTOR FOR DIABLO CANYON P¹RPLANT.
MR. RUEGER: * I AM GREG RUEGER, SENIOR
VICE-PRESIDENT AND GENERAL HANGER OF NUCLM P¹RGENERATION EOR PACIFIC QS AND ELECTRIC. AND TO HY
IHMEDIATE LEFT WE HAVE LARRY WOHACK( WHO IS
VICE-PRES IDEHT OF NUCLEAR TECHNICAL SERVICES. AND THEN
TO HIS LEFT IS DAVE OATLEY( VICE PRESIDENT AND PLANT
MANAGER OF DIABLO CANYON. AND THEN TO HIS LEFT IS JOHN
GOIBERT, WHO IS VICE PRESIDENT Oi SYNERGY CORPORATION.
I ALSO HAVE IH THE AUDIENCE HERE A NUHBER
OF HANAGERS WHO MAY BE USEFUL TO ANSWER QUESTIONS AS WE
RESPOND TO QUESTIONS YOU HAY HAVE.
THOSE h7, HAVE WITH OS HERE ARE JIH
BECKER( MANAGER OF MAINTENANCE SERVICES; DAVE MIKLOSH,
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PAGE 4MANGER OF ENGINEERING SERVICES; JIH HOLDEN, WHO IS
MANAGER OF OPERATIONS SERVICES; JIH TOHKINS, MANGER
OF NXLMSAFETY ASSESSMENT AND LICENSING'OB WALTOS,
MANAGER OF SITE SERVICES( CAL GIUIES, h710 IS A
DIRECTOR OF CHEMISTRY, BUT HE IS ON SPECIAL ASSIGNMENT
TO LEAD OUR CULTURAL LEADERSHIP RECRUITHENT EFFORT YOU
WILL HM MORE ABOUT TODAY'ILLGARRETT( DIRECTOR OF
SHIET OPERATIONS'ND BRUCE TEBRELL, SUPERVISOR Oi OUR
EMPLOYEE CONCERNS PROGRAM; AND ASSISTING OS WITH SOiK
OF THE OVER. HEADS WE HAVE.HERE IS AN CALLOWAY OF
REGULATORY SERVICES.
HR. BROCKMAN: THANK YOU VERY MUCH. IN
ADDITION TO ALL YOUR HAHAGBKNT TEAM WHO IS HERE TODAY,
THERE ARE ALSO MEMBERS Oi YOUR STAFF WHO ABE HERE. IWELCOHE YOU ALL.
I ALSO WELCOHE ALL THE MEMBERS OF THE
PUBLIC THAT ARE HEBE. ESPECIALLY, I WOULD LIKE TO
RECOGNIZE MR. ROBERT LAURIE EROH THE CALIFORHIA ENERGY
COl04ISSION hHO HAS JOINED US TODAY AND MR. VINCE MORICI
FRCH THE SAN LUIS OBISPO COUNTY EMERGENCY PREPAREDNESS
OEFICE AND THANK THEM FOR JOINING OS EOR TODAY'
lKETING.
AS I SAID) THE PURPOSE OF THIS HEETING
WAS TO COHE TOGETHER PiR PG&E'S REQUEST TO REVIEW THE
SYNERGY STUDY, WHICH WAS COMHISSIONED IN THE FALL OF
omp imentary ompresse ranscript eywor n exingSANLUISREPORTING(805) $41-$ 962 (800) 500-$ 942
SHEET 2 'AGE 51 1998. THIS STUDY WAS IN RESPONSE TO SEVERAL
2 INITIATIVES.
3 FIRST, ITWAS PARTOF PG&ES COMMITMENT
4 FOR HAVINGA SAFETYZONSCIOUS WORK ENVIRONMENTATlHE
5 DIABLOCANYON SITE. IT CERTAINLYSUPPORTS THEIR NEEDS
6 TO BE RESPONSIVE TO THE DIABLOCANYON INDEPENDENT
7 SAFETY COMMISSION, WHICHHAS BEEN CHARTERED FOR THE
8 LASTTEN YEARS TOOVERSEE ACTMTIESATTHE DIABLO
9 CNYON SITE.
10 ITWAS IHRESPONSETONUMEROUSPERSOHAL
11 ACTIONS ND ORGNIZAllOHALACTWmESTHATHAVE
12 OCCURRED OVER THE LAST SEVERAL YEARS ANDHOW THESE HAVE
13 IMPACTEDOPERATIONSATTHESITE.
14 NOLASTNDCERTAINLYNOTLEAST, ITIS
15 IN RESPONSE TO THE SIGNIFICANTPUBUC INTEREST WHICH
16 HAS GENERATEOOVER NUMEROUS ACTMTIESATTHE DIABLO
17 CANYOH SITE IH THE PAST SEVERAL YEARS.
18 THE NUCLEAR REGUIATORYCOMMISSION'S
19 IHTERESTAS PART OF TODAY'S MEEllNG IS THREEFOLD:
20 FIRSTTO GAINANUNDERSTANDINGOF HOWTHE SURVEY WAS
21 CONDUCTED, UNDERSTANDINGOF ITS RELIABILI1YAND ITS
22 VALIDITY.
23 SECOHD IS TO HAVEN UNDERSTANDING OF%HE
24 RESULTS NDTHE INSIGHTS THATHAVE BEEN GAINED FROM
25 THIS PARTICUlARSTUDY, BOTH ON A PERSONAL LEVEI„OHN
PAGE 71 THERE WERE IMPROVEMENTS THATHAVEBEEN
2 NOTED IN THE STUDY. MOST OF THOSE SEEM TOBE SOMEWHAT
3 MODEST OVER THE PAST YEAR OR TWO.
4 WITHRESPECTTOTHE PUBUC TODAY, I WOULD
5 LIKETOADDRESS A COUPLE OF LOGISTICALISSUES. FIRST,
6 YOU WILLNOTICE THATTHIS PARTICUlARMEETING IS BEING
7 RECORDED TODAYBYA COURT STENOGRAPHER THIS IS NOTA
8 NORMALPOUCYOF THE NUCLEARREGUIATORYCOMMISSION, BUT
9 DUE TOTHE IMMENSE INTERESTTHATHAD BEEN SHOWN IMTHIS
10 TOPIC, BOlHLOCAU.YNDNATIONALLY,WE FELT ITWAS BEST
11 TO BE ABLETO HAVEA SOUD RECORD OF WHATALLWAS SAID
12 TODAYSOTHATNYPERSON WHODIDNOT HAVETHE
13 OPPORTUNllYTOATTEND TODAY MEETINGCOULD FULLY
14 UNDERSTNO EXACTLYWHATHAD BEEN COMMUNICATEDBOTH
15 BETWEEMPG&END OURSELVES ND THE COMMENTS FROM THE
16 PUBUCTHATWEWILLBERECEMNGIATEROMTHIS
17 AFTERNOON.
18 SECOND, I WOULDUKETOSAYWHATTHIS
19 MEEllNG IS HOT. THERE HAS BEEHRECEHTLYAPETITION
20 THATWAS MADETOTHE COMMISSION TO HOLD HEARINGS,
21 INFORMALHEARINGS, ATTHISLOCATIONON THIS PARTICULAR
22 TOPIC. THIS IS NOTAH INFORMAL HEARING. BUTTHE
23 PURPOSE OF THE hiEETING CERTAINLYIS TO UNDERSTAND THE
24 CONCERNS, THE QUESTIONS, THE OPINIONS OF THE LOCAL
25 PUBUCPOPUlACE NDWEAREGOINGTOPROVIDETHAT
PAGE 61 ORGANIZATIONALLEVEL,ANDON A SITE-WIDE LEVEL
2 ANDTHENTHIRDISTOUNDERSTANDWHAT
3 PG&E'S RESPONSES TO THIS PARTICUIARSTUDY ARE GOING TO
4 BE. THATWOULD INCLUDE BOTH SHORT-TERM AND LONG.TERM
5,, RESPOHSES, INCLUDES WHAT I CALLHARD TOPICS, POLICIES,
6 PROCEDURES, METHODOLOGIES THATYOU WILLBE LOOINGAT
7 TO REVIEW,ND ALSO THE SOFT TOPICS, FEELINGS,
8 PERCEPTIONS, UNDERSTANDINGS OF THE WORK FORCE ATTHE
9 DIABI.0CNYONSITE.
10 I THINKATTHISTIME, IT IS FAIR TO SHARE
11 W)TH YOU THE RESULTS OF THE SURVEY AS WE HAVESEEN THEM
12 THUSFARARE-DONOTCONFIRMTHATTHE
13 SAFETYZONSCIOUS ENVIRONMENTTHERE IS WHAT I WOULD CALL
14 THE TOP FUGHT ENViRONMENT. lHE SURVEY, lHE SllIDY,
15 PLACED IT IN ABOUTTHE 51ST PERCENTILE FOR THE OVERALL
16 SAFETY4:ONSCIOUSNESS ATTHE SITE.
17 NUMERICALFOCUS-EXCUSE ME. THERE WERE
18 NUMEROUS FOCUS AREAS THATHAD INDICATORSTHATSHOWED
19 THATADDITIONALWORK NEEDED TO BE DONE. THAT INCLUDES
20 SUCH AREAS AS THE WILLINGNESSTOPURSUE ISSUES UP THE
21 CHIN OF COMMANDWITHINTHE ORGANIZATION,WITHINSOhiE
22 PARTS OF YOUR ORGANIZATION,THE PERCEPTION OF
23 MANAGEMENTSUPPORT FOR THE OVERALLPROGRAM, THE,IMPACTS
24 ON THE MORALE OF THE WORK FORCE NDTHE GENERAL WORK
25 ENVIRONMENTIN PLACE ATTHE SITE.
PAGE 81 OPPORTUNITY SUBSEQUENT TO THIS MEETINGTOAGAIHLET
2 EVERYONE HAVE iHE OPPORTUNIIYTO SHARE THATWITH US.
3 THIS MEETINGNLLGOTILL4$0CLOCK.
4 ANDAT4:00 QCLOCK, WE WILLCONCLUDE lHIS MEETING IF
5 NOTBEFOREHAND. WEWILLTAKEASLIGHTBREAKATTHAT
6 TIME,APPROXIMATELY15 MINUTES, TO REARRANGE THE
7 TABLES. ATTHATSTAGE, WE WILLOPENTHE FLOOR TO
8 COMMENTS FROM THE PRESS, THE MEDIA,ANDTHE PUBLIC. WE
9 ARE GOING TOALLOWTHE FIRST 20 MINUTES OR SOOF TIME
10 TOTHEPRESSNDTHEMEDIA. WEWILLDOTHATHEREIN
11 OPEN FORUM SO THATEVERYONE CN SEETHE QUESTIONS BEING
12 ASKEDANDTHEANSWERSBEINGGIVEN. ATTHATTIME,
13 THEN, WE WILLOPEN IT UP TORE PUBUC IN GENERAL
14 TOHELP US BE MORE EFFICIENT, TO MAKE
15 SURE WE HAVEGOT EQUITABLEOPPORRNmES FOR EVERYONE,
16 WE HAVEASKED ANYONEFROM THE PUBUC WHO WISHES TO
17 SPEAKTOPLEASE SIGN IN. IR BRECK HENDERSON, WHO IS
18 ATTHE BACKDOOR, IS TAKINGNAMES OF ANYONEWHO WOULD
19 LIKETO MAKECOMMENTS, ASK QUESTIONS, DURINGTHIS
20 STAGE. WE WILLALLOWTHATTOESTABUSH A PRIORllY FOR
21 US. WE WILLENSURE EVERYONE GETS THE OPPORTUNllY TOBE
22 HEARD. THE AMOUNTOFTIMEALLOWEDWILLBE BASED UPOH
>3 HOW MANYPEOPLE SIGN UP.
24 ATTHISTIME, I WOULD LIKETOTHANKPG&E
25 FOR INVITINGUS HERE TOTHIS MEEllNG. AND,GREG, I
omp imentary ompressea ranscnpt evwor n exingSA1VLUISREPORTING(805) 541-5962 (800) 500-5942
SHEET 3 PAGE 91 WILLTURN IT OVER TO YOU FOR YOUR PRESENTATION.
2 MR. MERSCHOFF: WIT, WAIT,WAIT. YOUFORGOT
3 YOURBOSS.
4 THANKS,KEN.
5'
WANTTOTHANKYOU,ASWEU„FORHOSTING
6 THE MEETlNG FOR7WOREASONS. ONE, TOPROVIDEAN
7 OPPORTUNITY, AN EXCUSE, IF YOU NU„TOGET OUT HERE
8 ANDDOAN EXTENSIVE TOUR OF YOUR FACILITY,WHICH I WAS
9 ABLETO 007HIS MORNING. ANO, SECONDLY, ITPROVIDES AN
10 OPPORTUNITY TO HAVE7HIS DISCUSSION IN PUBUC VIEWFOR
11 AN ISSUE THATTHERE IS SOME INTEREST IN.
12 TAKEJUSTAMINUTEANDTALKABOUTSOME
13 IMPRESSIONS FROM MYTOUR OF YOUR FACILTIY. THE PLANT
14 IS RUNNING WELL IT HAS BEEN OPERATING SAFELY. THE
15 MATERtALCONDITlON HAS IMPROVED SINCE MY lASTVISIT.
16 YOUR CONTROL ROOM IS QUIET, DISCIPLINEO, ANDA REVIEW
17 OF THE INSPECTION REPORTS, LEES, FOR CALENDARYEAR
18 ISHOW GOOD HUMANPERFORMANCE ACROSS THE BOARD. I
19 SAY THIS BECAUSE IT IS AN INTERESTING COUNTERPOINT TO
20 THE TOPIC WE ARE HERE TO DISCUSS TODAY,ANDTHATIS7HE
21 CUL7URALSURVEY.
22 WITH REGARD 707HAT CULTURALSURVEY, ONE,
23 I APIVUDYOUR INITtATIVETO CONDUCT IT. THIS WAS THE
24 RIGHTTOOLATTHERIGHTTIME. ITISAKNOWNSTANDARD
25 NATIONALLYSOTHATONCE DONE, THE RESULTS CAN BE
PAGE 101 UNDERSTOOD.
2 I HAVE SEEN A NUMBER OFTHESE CULTURAL
3 SURVEYS, AND THEY TELLDIFFERENT PEOPLE DIFFERENT
4 THINGS. THIS ONE IS TELLINGME THATYOU HAVESOME
5 SIGNIFICANTPROBLEMS ACROSS YOUR WORK FORCE, BUT MOST
6 NOTABLYIN NUCLEAR GENERATION. AND IF YOU DON'
ADDRESS THOSE PROBLEMS, THE IMPROVEMENTS THATI JUST
8 NOTED IN TERMS OF MYTOUR NLLBE VERY DIFFICULTTO
9 SUSTAIN. I LOOK FORWARD TO HEARINGATTHIS MEETING
10 WHATYOU THINKTHISCULTURALASSESSMENT TOLD YOU AND
11 YOUR PlANS TO ADDRESS THE FINDINGS.
12 NOW YOU CAN GIVE ITTO HIM.
13 MR. BROCKMAN: GREG, THE FLOOR IS YOURS.
14 MR. RUEGER: THANKYOU. AS YOU MENTIONED,THE
15 PURPOSE OF TODAY'S MEETING IS TOOISCUSS THE SAFETY
16 CULTURE AT DIABLOCANYONAND MORE SPECIFICALLYTHE
17 RESULTS OF A COMPREHENSIVE SURVEY ON THE STATE OF IHAT
18 CULTURE THATWAS PERFORMED BY SYNERGY CONSULTING
19 SERVICES.
20 COULD YOU PUT ON THE SUDE, PLEASE.
21 THE APPROACH WE WOULDUKE TOTAKE IS
22 FIRST FOR ME TO MAKEA FEW INTRODUCTORYCOMMENTS TO
23 GIVE A LITTLEBITOF A.CONTEXT70 WHATWE ARE GOING TO
24 BE DISCUSSING AFTERWARDS.
25 THEN lARRY IS GOING TOPROVIDEADDITIONAL
PAGE 111 BACKGROUNDFOCUSING MORE ON 1998 AND SOME OF THE
2 ACTlONS THATWE HAVE BEEN TAKINGPRIOR TOTHE SURVEY
3 ADDRESSING ISSUES THATARE COVERED WITHINTHE SURVEY.
4 7HEN WE HAVEASKED JOHN GUIBERT,
5 VICERKSIDENTFOR SYNERGY, TO DIRECTLYPRESENT TO
6 YOU-ANDTHISNLLBETHElARGESTPARTOF7HE
7 PRESENTATION-THE RESULTS OF THE SURVEYANDBE ABLE
8 TOANSWER YOUR QUESTIONS DIRECTLYON ANYTHING7HAT MAY
9 NOT BE CLEAR ANDTHENTO HAVEDAVEOATLEY,OURPINT10 MANAGER,TALKIN SOME DETAILABOUTACTIONSWE HAVE
11 ALREADYTAKEN,ACTIONS WE ARE INITlA7INGASA RESULTOF
12 |HE-RESULTS THATWE JUST RECEIVED NTHIN7HElAST
13 FEW WEEKS ANDWHERE WENLLBE GOING WITHADDRESSING
14 THESE.
15,BUT, FIRSTOF ALL,I DO WANTTOPROVIDE
16 MY7HOUGHTS ON THE CONTEXl'NTHINWHICH I BEUEVE WE
17 SHOULD REVIEWANDDISCUSS THE RESULTS OF THE SYNERGY
18 SURVEY OF DIABLOCANYIMSSAFHY CUL7ltRE.
19 RRSTANDFOREMOST,SAFHYCULTURE,I
20 BEUEVE, MUST BE VIEWED IN7HE CONTEXT OF OBSERVED
21 PLST PERFORMANCE, AS WELI„MAINTAININGA HEALTHY
22 SAFHY ENVIRONMENT7HATPROMOTESA QUESTIONING ATTITUDE
23 AMONGPlANTPERSONNH„ENCOURAGES SAFHY ISSUES BEING
24 RNSEDT07HOSE THATCANRESOLVE 7HEM ANDTHENPROMPTLY
25 ANDCOMPREHENSIVELYADDRESSING THE ISSUES IS CRUCtAL TO
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PAGE 121 SUSTAINING EXCELLENTPERFORIAANCE OVER A LONG PERIOD OF
2 TIME. CONSERVATIVEDECISION4QING, QUESTIONING
3 AlTITUDE,STRONG SELF.ASSESSMENTANDA TOPN07CH
4 CORRECTIVE ACTION PROGRAM ARE KEYS TOOPERATING SUCCESS
5 IN 7HE NUCLEAR INDUSTRY.
6 CONVERSELY, IDONOTBELIEVETHATAPlANT
7 THATEXHIBITSEXCELLENCE IN OPERATING PERFORMANCE OVER
8 ALONG PERIOD OF TIMECAN HAVEDONE SO WITHA LESS THAN
9 'ADEQUATESAFETY CULTURE. THUS THE SNAPSHOT 7HATTHIS
10 SURVEY UKE'IHEONE THATWE NLLBE DISCUSSING TODAY
11 GIVES YOU MUST BE VIEWEDALSO, I BEUEVE, INTHE
12 CONTEXTOF THE RECORD THATDIABLOCANYONHASSUSTAINED
13 SINCE IT BEGAN COMMERCIALOPERATION IN 1985,
14 APPROXIMATELY14 YEARS AGO.
15 OIABLOCANYONHASBEEN AND I BEUEVE IS
16 CONTINUINGTOBE RECOGNIZED AS ONE OF THE WORLD LEADERS
17 IN SUSTAINED SAFETY OPERATIONS.
18 IN 1997,ASANEXAMPLE,OIABLORECEIVEO
19 ITS SIXTH CONSECUTIVE NUMBER1RATINGFROMTHE
20 INSTITUTE OF NUCLEAR POWER OPERATIONS FROM THEIR EVERY
21 MOYENCOMPREHENSIVE REVIEW OF OUR OPERATIONS.
22 DIABLOIS THE ONLYPlANT IN THE UNITED
23 STATES THATHAS ALWAYSRECEIVED THE NUMBER1RATING
24 SINCE IT BEGAN OPERATIONS. ANDAS WE GO INTOOUR
25 SEVENTHREVIEW, WHICHWILLBE CONDUCTED THIS YEAR FROM
12
omp imenfary ompresse ranscrigrt eywor n exmgSANLUISREPORTING(805) $41-5962 (800) $00-$942
SHEET 4 PAGE 131 INPO, WE HAVE PERFORMANCE IN,THE WORLD ASSOCIATION OF
2 NUCLEAROPERATORS INDEX,ONETHATINPOALSOUSES, THAT
3 PlACESAMOHG lHE TOP TWO OR THREE PLANTS IN THE COUNTRY
4 OVER THE LAST7hfOYEARS IN OUR OVERALLOPERATING
5 PERFORMANCE, WHICH INCLUDES LOOKINGATEFFICIENCY. IT
6 LOOKS AT OVERALLPERFORNNCE, ANDIT LOOKS AT SAFETY
7 ISSUES THATAREBUILTINTOTHAT,AS WELL
8 THE NRC, ITSELF,AS YOU WELLKNOW, HAS
9 RECOGNIZED OUR SUSTAINED GOOD PERFORMANCE OVER THE
10 YEARS Wl1H EITHER GOOD TO SUPERIOR RATINGS IN ALL
11 CATEGORIES THROUGH THE SALP PRXESS THATYOU PREVIOUSLY
12 USED. ANDOURMOST RECENT SALP CONDUCTED AT ROUGHLY
13 THE END OF THE FIRST QUARTER OF lASTYEAR AGAIN
14 RECOGN)ZED GOOD TO SUPERIOR PERFORNNCE IN ALLAREAS
15 AND NOTED IMPROVINGTRENDS IN ALMOSTALLOF THE AREAS
16 THATWERE REViEWED.
17 lASTLY,I BELIEVE STRONG PERFORMANCE
18 CONTINUES AT D)ABLOCANYON. IT IS NOT JUSTTHE LEGACY
19 OF THE PAST.
20 ELUS,AS 1AM SUREYOUPROBABLYNOTICED
21 AS YOU WERE ENTERING 1HE PVNT TODAY,OURFOLKS ARE
22 GREETED BY A LARGE SIGN THATWE HAVEUP THATTHANKS
23 THEM FOR THEIR SUPERIOR PERFORMANCE IN 1998. THAT
24'ERFORMANCE NOT ONLYICLUDES THE IMPROVED SALP RATINGS
25 THATWE RECEIVED, AS I ALREADYMENTIOHED, BUTALSOTHE
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PAGE 141 SETTING OF AWORLD RECORD FOR KILOWATTZOURSGENERATED
2 DURING A CONTINUOUS RUN WHICH STRETCHED OVER 550 DAYS
3 FOR UN)TONE. ANDALSO DURINGTHIS ENT)RE YEAR, WE
4 HAVE REDUCED OUR OPERATING COSTS TO ENSURE THATWE ARE
5 GG)NG TO CONTINUE TOBE SUCCESSFUL INTHE FUTURE THAT
6 WEAREFACING.
7 YOU SIMPLY DOHT ACHIEVETHAT)IDOF
8 OPERATING RECORD YEAR IN ANDYEAR OUT WITHOUTA GOOD
9 SAFETY CULTURE. NOW, THATHAVINGBEEN SAID, GOOD
10 PERFOR) )ANCE ANDA STRONG SAFETY CULTURE IS SOMETHING
11 THATDOES REQUIRE CONSTANT ATIEHTIONTO MAKESURE IT
12 STAYS THATWAY. THATIS WHYWE DECIDED TOTAKETHE
13 SNAPSHOT OF HOW WE STACK UP AGAINSTTHEDES)REDTRAITS
14 WITHREGAROTOOUR CULTURE. ANDWE BEUEVE THATTHAT
15 SNAPSHOT IS VERY IMPORTANTTO US SOWE CAN TAKEACTIONS
16 WHERE WE NEED TO, IF WE NEED TO, TOBRINGTHINGS BACK
17 UPTOWHEREWEWAHT'REMTOBE.
18 IN PARTiCUlAR,THIS HAS BEEN VERY
19 )MPORTANT FOR US G)VEH'THE CHANGETHATWE HAVEBEEN
20 GOING THROUGH OVER THE lAST FOUR TOFNE YEARS. WE
21 HAVE BASICAlLYBEEN RE)NVENTINGOURSELVES OVER THE lAST
22 FOUR TOFIVE YEARS TOALLOWUS TO SUSTAIN THE
23 PERFORMANCE )N A DIFFERENT AND CHANG)NG BUS)NESS
24 ENVIRONMENT.
25 MOSTSIGN)FICAHtl.Y,CAL)FORH)A,ASYOU
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PAGE 151 WELLKNOW, IS AHEADOF THE REST OF THE NATION IN MOVING
2 TOWARDS A FULLYCOMPETITIVEDEREGUIATED EHVIROHMENTFOR
3 ELECTRIC GENEMON.
4 THOUGH THE STATES PLAN, I BEUEVE, IS
5 WELLCRAFTEDAND ITACTUALLYGIVES ELECTRIC GENERATORS
6 ATRAHSmOHPERIODTOADAPTTHEIROPERATIONS, IN
7 DIABLOSCASE,TILLTHEENDOFTHEYEAR200),ITDOES
8 PAINTANENN%)HTPICTURE THATSUBSTANTIALLYREDEFINES
9 WHATIS REQUIRED TOSUSTAIHECONOMIC SUCCESS FORA
10 GENERATING PLANT.
11 IHPARTICU)AR,ITREQUIRES USTOREASSESS
12 ANDOFTEN CHANGE HOW WE DO WHATWE DO SOTHAT WE RETAI
13 TOP OPERATING ANDSAFETY PERFORMANCE WHILE
14 SIMUI.TANEOUSLYLOWER)NG WHATIT COSTS US TO DO SO. A
15 GOOD PORllONOF THE CHANGE THATWE HAVEUNDERGONE OVER
16 THESE YEARS, SOME OF OUR PROCESS RE&GINEERIHG,OUR
17 REDUCTION IN STAFF, ETCETERA, IS DRIVEH BYTHIS
18 ECOHMC IMPERATIVE.
19 OH THE OTHER HAND, THE CHANGE WEARE
20 UNDERGOIHG IS NOT, HOWEVER, SOLELY OR EVEN
21 PREDOMINANTLYDR)VEH BY DEREGUlATION. JUST AS
22 S)GNIF ICANTLY,CHANGE IS OCCASIONALLYHEEDED TO SUSTAIN
23 PREVIOUS GOOD PERFORMANCE AND HOTALLOWCOMPlACENCYAND
24 MSFACTIOHWITHPAST SUCCESSES TO RESULT IN WHAT
25 COULD BE A SLOW PERFORMANCE DECLINE.
PAGE 161 SUCCESS CAN SOMETIMES BE YOUR OWN WORST
2 ENEMY. PG&ES MANGEMENTAHDTHE NRC NOTED THIS AS A
3 POSSIBLE ISSUE AT DIABLOCANYON SEVERAL YEARS AGO.
4 MUCH OF THE CHANGE WE HAVEUNDERGONE OVER THE MST tWO
5 YEARS, UKEOURADDRESSING PRXEOURAL NONCOMPLIANCE
6 ISSUES, FORMALITYOF OPERATIONS IN THE CONTROL ROOM AND
7 THE LIKE,WAS AIMEDATARRESTING AND REVERSING
8 COMPlACENCYZRED DECUNE THATCOULD HAVECREPT INTOOUR
9 ORGANIZATIOH.
10 ASTHEHRC NOTED )HlASTYEAR'S SALP, THE
11 CHANGES WE INSTITUTEDARE BEG)NNINGTO BEAR FRUIT,
12 POSITIVE FRUIT FOR US. I BRING FORWARD THIS DISCUSSION
13 OF CIHGE BECAUSE AS YOU GOTHROUGH CHANGE-ANDIT IS
14 ABSOLUTELYESSENttAL FOR OUR SUSTAININGTOP
15 PERFORMANCE-IT ALSO IS INHERENLYUNCOMFORTABLEFOR
16 EVERYBODYINVOLVEDWITHCHANGE AND DOES AFFECTMORALE,
17 AT LEAST INlHESHORT TERM.
18 AS JOHN GUIBERT WILLPOINTOUT IN THE
19 RESULTS OF THE SYNERGY SURVEY, MORALEIN'KRNCAN
20 AFFECT SAFETY CULTURE IF NOTADORESSED. THE HALLMARK
21 OF STRONG MANAGEMENT,I BELlEVE, IS NOT TO SHY AWAY
22 FROM CHANGE BUT RATHER TO MANGEALLASPECTS OF IT SO
23 THAT ITS ADVERSE CONSEQUENCESARE RECOGNIZED EARLY,
24 LIMITEOANOEFFECTIVELYADDRESSED. IT IS IN THAT
25 SP)RITTHAT WE UHOERTOOKTOPERFOiNTHE SYNERGY
II
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0
SHEET 5 PAGE 171 SURVEY.
2 WITH THOSE INTRODUCTORYREEKS, I DO
3 WANTTO SAY THATI AGREE WITHTHE COMMENTS THATWERE
4 MENTIONEDWITH REGARD TO THE RESULTS OF THE SURVEY THAT
5 WE ILLBE PRESENTING SHORTLY. ITDOES PLACE US
6 BASICALLYIN THE MEDIANOF THE INDUSTRY, WHICH IN ONE
7 SENSEISNOTBAD,BUTFORAPVNTTHATISUSEDTOIN
8 VIRTUALLYEVER MEASURE BEING EITHER IN THE TOP QUARTlLE
9 OR PERHAPS THE BEST, THATIS NOT GOOD ENOUGHFOR DIABLO
10 CANYON,ANDWE ARE TAKINGITTHATWAY,ANDWE ARE GOING
11 TOBE TAIIGACTIONS BASED UPON WHATWE LEARNED FROM
12 THE SURVEY TO MAKESURE WE IMPROVE IN THOSE AREAS.
13 WIIHTHAT,IWOULDLIKETOTURNITOVER
14 NOWTOlARRYTOGIVEUSALITTLEBITMOREONTHE
15 CONTEXT OF THE SURVEY AND SOME OF REACTIONS WE WERE
16 TAKINGBEFORE WE ACTUALLYWENT FORWARD WITHTHE SURVEY.
17 MR. WOMACK: THANKYOU, GREG,AND GOOD
18 AFTERNOON.
19 AS GREG SAID, MYNAME IS lARRYWOMACK. I
20 AMVICE+RESIDENT OF NUCLEAR TECHNICALSERVICES AT
21 DIABLO. I HAVEWORKED ON DIABLOCANYONSINCE 1978 AND
22 I AMPROUD TO SAY THATDIABLOHAS BEEN RECOGNIZED AS A
23 WORLD LEADER FOR ITS SUSTAINED SAFE OPERATION. THIS
24 HAS ONLYBEENPOSSIBLE THROUGH THE DEDICATIONOF OUR
25 EMPLOYEES AND MANAGEMENT'SCOMMITMENTTO SUSTAIN
PAGE 191 DIABLOCANON'S LIKELYSUCCESS IN THE FUTURE ELECTRIC
2 sViARKET;ALSO BENCHMARKINGOF OTHER HIGHKRFORMING
3 NUCLEARPLANTPROCESSES TOIDENTIFYIMPROVEMENTS TO
4 DIABLQSPROCESSES, BOTH IN THE AREA OF SAFETY
5 PERFORMANCE AND COSTS, CAREFUL PVNNINGAND
6 IMPLEMENTATIONOF THESE PRXESS CHANGES PRIOR TO
7 STAFFING REDUCTIONS ANDALSOPROVIDINGEMPLOYEE SUPPORT
8 PROGRAMS, SUCH AS, CAREER PVNNING, JOB PlACEMENT,
9 EMPLOYEE ASSISTANCE ANDCOUNSEUNG, AS WELLAS
10 EXCELLENTSEVERANCE BENEFITS IN THIS TIME OF CHANGE.
11 NEXTSUDE,PLEASE.
12 HOWEVER, WE UNDERSTAND THATDURINGTHIS
13 PRXESS, AND DESPITE ALLOF THESE EFFORTS, IT IS
14 INEVITABLETHATEMPLOYEE CONCERN WILLINCREASE. AND IN
15 ANTlCIPATlONOF THIS, WE ENHANCED OUR EMPLOYEE CONCERNS
16 PROGRAM,OUR HUMANRESOURCES SUPPORT FUNCTIONS AND OUR
17 HUMANPERFORMANCEPROGRAMS.
18 THESEACTlONSAGAINARESUMMARIZEDONTHE
19 SUDE AND INCLUDE INCREASED STAFFING OF THE EMPLOYEE
20 CONCERNS PROGRAM OR ECP, IMPROVED ECP PRXEDURES,
21 DEVELOPMENTOF ANECP INVESTIGATORQUALIFICATION
22 PROGRAM, PROVIDING A WELL4NOWNAND CREDIBLE TRNNING
23 COURSE ENTITLED'MANAGINGFOR NUCLEAR SAFEtY'TOALL
24 PIANTSUPERVISORS UP TOAND INCLUDINGOUR SENIOR
25 VICE+RESIDENT, GREG RUEGER.
PAGE 181 LONG.TERM GOALS VERSUS SHORT-TERMFINANCIALBENEFITS.
2 PG&E HAS MADEA SUBSTANTlALONGOING INVESTMENTIN
3 DIABLOCANYON'S PHYSICAL CONDITIONAND ITS EMPLOYEES.
4 WE INTENDTO CONTINUE THIS PRACTICE IN THE FUTURE.
5 ANOTHERDIABLOCANYONMANAGEMENT
6 PRINCIPLE IS TOCREATE AND MAINTAINAN ENVIRONMENTTHAT
7 ENCOURAGES ITS EMPLOYEES TO IDENTIFYANDCORRECT
8 PROBLEMS. DIABLOCANYONHASLONG BEENRECOGNIZED AS AN
9 INDUSTRYLEADER IN THE IDENTIFICATIONAND RESOLUTION OF
10 NUCLEAR ISSUES, MANYOF WHICH HAVEHADGENERIC INDUSTRY
11 SIGNIFICANCE. WE REMAINCOMMITTEDTOTHESE SAME
12 PRINCIPLES.
13 AS GREG INDICATEDTO YOU EARUER, CHANGES
14 ARE CAUSING THE NUCLEAR INDUSTRYTO VERY CAREFULLY
15 CONSIDER HOW IT CONDUCTS BUSINESS AND HOW WE WILL
16 MAINTAINA HIGH DEGREE OF NUCLEAR SAFETY WHILEREDUCING
17 OPERATING COSTS. THIS IS A VERY DIFFICULTAND
18 CHALLENGINGTASK, ONE WHICH PlACES CONSIDERABLE STRESS
19 ON THE EMPLOYEES AT DIABLOCANYON.
20 CANWE HAVETHE NEXT SLIDE.
21 THE LEADERSHIP OF DIABLOCANYON HAS TAKEN
22 ACTION TO MINIMIZETHESE IMPACTS ON EMPLOYEES. THESE
23 ACTIONS ARE SUMMARIZEDON THIS SUDE AND INCLUDE
24 COMMUNICATINGWITH EMPLOYEES THE NEED AND SCHEDULE FOR
25 CHANGE AND, FOR EXAMPLE, THIS INCLUDES ANALYSISOF
18
PAGE 20,1 THISALSOINCLUDEDDEVELOPMENTOF
2 AN INTERDISCIPUNARYDEVELOPMENTOF A LEADERSHIP
3 GUIDEBOOK ENTITLED'MANAGINGNUCLEARPOWER
4 GENEMK'IN 1967-EXCUSE ME-IN1996AND'97,
6 WE ESTABUSHED POSITIONS IN SEVERAL DEPARTMENTS
7 DEDICATEDTOQUALltYAND HUMANPERFORMANCE. THOSE
8 DEPARTMENTS ARE IDENTIFIEDIN THE SUDE: OPERATIONS,
9 MAINTENANCE,RADIATIONPROTECTION ANDCHEMISTRY,AND
10 lASTLY,BUTNOTATALLTHE LEAST, THE DEVELOPMENTOF A
11 LOWTHRESHOLD EVENT TRENDING SYSTEM IN 1996.
12 ASPARTOF THE 1997SELF.ASSESSMENTOF
13 THE EMPLOYEE CONCERNS PROGRAM, AN INDEPENDENT
14 CONSULTANT, MARTINCIGMON,INCORPORATED, PERFOfNEDA
15 STUDY OF ECP EFFECTIVENESS. THE PRINCIPAL
16 MARTIN4IGMONPERSONNEL ENGAGED IN PERFORMING THE STUDY
17 ALLHAD SUBSTANTIALPRIOR EXPERIENCE ATTHENRC,AS
18 WELLAS IN THE HANDLINGOF ALLEGATIONS.
19 THIS STUDY CONCLUDEDTHATTHEECP PROGRAM
20 HAD SOUD MANAGEMENTSUPPORT AND CREDIBILITYWITHOUR
21 EMPLOYEES. THIS MARTIN4IGMONSTUDY WAS COMPLETED IN
22 EARLY 1997. ATTHETIMEOF COMPLETlON OF THE
23 MARTINZIGMONSTUDY, WE PIANNEDTOPERFORMFOLLOW4P
24 SURVEYS EVERY TWO YEARS.
25 NEXTSUDE,PLEASE.
omp imentary omJsresse ranscnpl eywor n exingSAiVLUISREPORTING(805) 541-5962 (800) 500-5942
SHEET 6 PAGE 211 A NUMBEROF SUBSTANTIALCHANGES HAVE
2 OCCURRED SINCE 1997, SUCH AS, THE IMPLEMENTATIOHOF
3 ASSESSED MAINTENNCE,THE ON41TE CONSOUDATION OF
4 ENGINEERIHG, CAUFORNIA'S PROPOSITIOH 9 REGARDING
5 ELECTRIC UTIUTYDEREGUlATIONAS WELLAS AGENERAL
6 INCREASE IH THE AREA OF UNCERTAINTYAROUNDTHE ELECTRIC
7 BUSINESS.
8 IHADDITIOHTOTHESE,CERTAINEVENTSOF
9 1998 INDICATEDSOME ORGANIZATIOH4PECIRC CONCERNS TO
10 EXIST. FOR EXAMPLE, I WILLNME1WO. THEYWERE
11 MANAGEMEN7S-DIABLOMANGEMEMFSHANDUHGOF AN
12 OPERATIONS INTENTIONALPRXEDURE DEVIATIONEVENTAND
13 REMOVALOF SITE ACCESS FOR AN OPERATIONS SHIFT FOREMAN
14 UNDER FITNESS FOR DUTYPROGRAMPROVISIOHS.
15 INRESPONSETOTHESECONSIDEMONS,WE
16 DECIDED TOPERFORM THE NEXT SURVEY IN THE FALLOF 1998
17 RATHER THAN IN 1999. THE OBJECTIVES IN ACCELERATING
18 THIS SURVEY WERE TOASSESS THE MEASURES TAKENTO
19 MITIGATEPRECURSORS TOA DECUNE IN SAFEIY CULTURE,
20 FOR EXAMPLE,TO MEASURE THE SUCCESS OF OUR ECP PROGRAM
21 IMPROVEMENTS I DESCRIBED EARUER ANDTOASSESS
22 FOLLOW4P ACTIONS ON THE INTENllONALPROCEDURE
23 DEVIATIONEVENT; ALSO, TOASSESS WHETHERACHILLED
24 ENVIRONMENTMIGHTEXIST ASA RESULTOF THESE
25 OCCURRENCES, AND lASTLYTOOBTAININPUTTODEFINETHE
PAGE 231 51 PERCENT INCLUDEDSOME VERY GOOD PERFORMANCE FROM THE
2 BUSIESS UNIONAND SOME VERY GOOD PERFORMANCE FROM THE
3 QUALllYUNIT.
4 IF YOULOOKATTHEHEARTOFSAFETYAT
5 DIABLOCANYON,IT IS NUCLEARGENERATION. THATWAS THE
6 38TH PERCENllLE, WHICH IS A FAR CRY FROM ADEQUATE.
7 OKAY. SO I COME INTOTHIS-WE HEED TOBE REALLY
8 CAREFULWEDKTBLURTHE IMPORTANTPROBLEMS NTHTHE
9 AVERAGES. AND I THINKTHAT38PERCENT IS PROBABLY
10 SOMETHING IHATNLLCOME UP IH THE DISCUSSIOH, BUT I
11 DIDN'WANTTOLEAVETHE INTRODUCTIONWITHOUTHAVING
12 MADETHE POINTTHATTfITCERTAINLYIS OF CONCERN.
13 MR.RUEGEIL AND IWOULDAGREENTHTHAT. I
14 THINKYOU NLLSEE BOTH IH THE PRESENTATION OF SYNERGY
15 THATWENLLBE GMNG YOU MORE OF THE DETAILS, GIVING
16 THE PUBUC HERE MORE OF 1HE DETAILSTHANJUST'IHE
17 OVERALLNUMBER, THATNLLCOME OUT, THATWE FIND
18 POCKETS OF AREAS THATWE DERNITELYNEED TOADDRESS,
19 ONEOFTHOSEBEIHGTHATARECL
20 I DO WANTTOPOINTOUT, THOUGH, THATAS I
21 UNDERSTANDTHAT38IHPERCEHTILEFOR NUCLEARGENERATION,
22 THATIS TAIQNGTHE RESULTSOF ALLOF THE RESPONSES
23 PROVIDED BY PEOPLE IN THATORGANIZATIONANDCOMPARING
24 THEMASIFTHEYWEREANENTIREPLANTTOOTHERS.
25 IALSOUNDERSTANDITISlYPICALOF
PAGE 221 VALUESAND BEHAVIORS NECESSARY TO IMPROVE THE GENERAL
2 WORK ENVIROHMENTANDTOASSURE THE COHTINUED SAFE
3 OPERATIOHOF DIABLOCANYON.
4 SOINAUGUSTOF 1998, WERETAIHEDSYNERGY
5 COHSULTIHG SERVICES, AWELL4NOWHEXPERT IN THE FIELD
6 OF SAFElY CULTURE ASSESSMENTS, TOPERFORM THIS NEXT
7 PERIODIC SAFETY CULTURE SURVEY.
8 SYNERGY HAS PERFORMEDSURVEYSOFlHE
9 SAFETY CULlUREATAPPROXIMATELY29NUCLEARPIAHTS.
10 THIS SURVEY WAS PERFORMED IN OCTOBER AND NOVEMBEROF
11 1998, AHD IHE FINLREPORT WAS DELIVERED TOP&GEON
12 DECEMBER31 OF 1998.
13 TODAYWEHAVEASKEDMR;JOHNGUIBERTOF
14 SYNERGY TO PRESENT THE SURVEY ITPERFORMED OF DIABLO
15 CANON. ATTHIS POINT, I WOULDUKETOTURHTHE
16 PRESENTATION OVER TO MR. GUIBERT.
17 MR. MERSCHOFF: BEFORE IR GUIBERT STARTS, LET
18 ME COMMENT, IF I MAY,ONONE THINGYOU SAID, lARRYAND
19 GREG.
20 THIS IS A STATISTICALTREATMENT,ANDIT
21 IS DIFFICULTNTH THESE STATISTICS TOALWAYSGETTHE
22 RIGHT FLAVORAND RIGHT APPROACH. MYGLASS IS HALF
23 EMPTY, FOR EXAMPLE,AHD-ASOPPOSED TO HALFFULL
24 THE 51ST PERCENTILE IS ONE OF THOSE. IT
25 IS TRUE OVERALLTHE RESULTS WERE 51 PERCENT, BUTTHAT
PAGE 241 ORGANIZATIONSNTH BARGAININGUNITS ANDCRAFT PERSONNEL
2 TO SCORE LOWER THANTHOSE WITH ENGINEERS, MANAGEMENT
3 ANDTHAT. AND SOTO SOME EXTENT, I WOULDNOT BE
4 SURPRISED, THOUGH JOHN CAN ANSWER IT BETTER THAN I
5 COULD, THAT IF YOU DIDTHE SAME MEASURE 01HER IVCES,6 YOU WOULD HAVEASOMEWHATLOWER SCORE FOR THOSE GROUPS
7 THANOTHERS,BUTTHATISAHAREAOFREALCOHCERNTOUS
8 UNQUESTIOHABLY,ANDI 1HIHKYOUNLLSEE, PARTICULARLY
9 WHENDAVEGETS INTO HIS DISCUSSION, THOSE ARE THE AREAS
10 THATWE ARE GOING TOBE REALLYFOCUSING OH.
11 MR. MERSCHOFF: OKAY.
12 MR. WOMACK:LETME INTRODUCE MR. JOHN GUIBERT.
13 MR.GUIBERT: THANKYOU,LARRY.
14 GOOD AFTERNOOH. I AMJOHN GUIBERTOF
15 SYNERGY. I HAVEBEEN ASKED BY PG&ETOPROVIDE YOU A
16 PRESENTATION THATSUMMARIZESTHE RESULTS OF THE
17 CULTURALASSESSMENTTHATWE RECEHllYPERFORMED FOR lHE
18 DIABLOCANYON POWER PVNT.
19 ATTHISPOINT, INLLTRYTOREFERTOTHE
20 PUNT MERELYAS DIABLOCANYONTO SAVE A LITTLETIME.
21 AFTER SOME INlllALDISCUSSIONS IH AUGUST,
22 WE FORMALLYKICIEDTHE PRGlECT OFF IN MIDSEPTEMBER.
23 THE SURVEY QUESTIONNAIRE THATWEUSED WAS ADMINISTERED
24 IH EARLYTOMID4CTOBER. WE CONDUCTED PERSONL
25 INTERViEWS IN EARLYNOVEMBEIL AHDWE PROVIDED OUR
24
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SHEET 7 .PAGE 251 EXECUTIVESUMNRYREPORTTOPG&E ATlHEEND OF
2 DECEMBER
3 ITISMYUNDERSTAHDINGTHATYOUEITHER
4 HAVERECENEDOR NLLSOON RECEIVE COPIES OF THAT
5 EXECUTiVESUMMARYREPORT. IT CONTAINS MUCHMORE DETAIL
6 lHANINLLBE ABLETO COVER HERE lHISAFTERNOON.
7 SINCEYOUHAVElHATDETAILAVAIIABLETO
8 YOU, I HAVETAILOREDMYPRESENTATION TOPROVIOE YOU
9 NTHACONCISE OVERVIEWOF lHE INFORMATIONCONTAINED IN
10 THE REPORT FOCUSING PRIMARILYON THE KEYRESULTS OFlHE
11 ASSESSMEHT, NOTEWORTHY FINDINGS, COHCLUSIONS ANDTHE
12 SUGGESTIONS FOR COHTINUED IMPROVEMENTTHATWE HAVE
13 PROVIDEDTOPG&E
14 SUDElWO, PLEASE.
15 PRIORTODISCUSSINGTHERESULTS OFlHE
16 ASSESSMENT, INLLPROVIDE YOU AN OVERVIEWOF SYNERGY'S
17 BACKGROUMDAMDEXPERIENCE, PARTICUlNLYOUR EXPERIENCE
18 IN CONDUCTING CULTURALASSESSMEHTS ANDTHE APPROACH AND
19 METHODOLOGYTHATWE USE IN CONDUCTING CULTURAL
20 ASSESSMEHTS.
21 THERE ISALOTOFGROUNDTOCOVERINA
22 VERY SHORT PERIOD OF TIMESO IPIANTO BE PROCEEDIG IN
23 A RELATIVELYFAST PACE. PLEASE LET ME KNOW IF I HEED
24 TOSLOWDOWMOR,FORTHATMATTER,GIVEHTHE4N
25 OCLOCK DEADI.INE,WHETHER I NEED TO SPEEDUP EVEN
PAGE 261 MORE.
2 I AMPREPAREDTORESPOHDTOANY QUESTIONS
3 THATYOU MAYHAVE, EITHER AS WE PROCEED OR AFTER I HAVE
4 COMPLETED THE PRESENTATION. HOWEVER, JUST SO YOU WILL
5 UNDERSTAND, I HAVEGOT ABOUT45 MINUTESOF PRESENTATION
6 TOGIVEATTHISPOINT.
7 CAN I HAVE1HE NEXT SLIDE, PLEASE. I
8 THOUGHT ITMIGHTBE USEFUL TOSTARTATTHE END ANDJUST
9 GIVE YOU A PREVIEW IH SUMMARYFORM AND HELP FRAME THE
10 INFORMATIONYOUNLLBE HEARINGTODAY. SO I WOULD
11 LIKETO START NTHA BRIEF SUMMARYOF SOME OF lHE MAJOR
12 POINTS MADE IMTHE REPORT.
13 EMPLOYEERATINGSOFTHENUCLEARSAFETY
14 CULTURE AT DIABLOCANYONPVCEO IT INTHEADEQUATETO
15 GOOD RANGE. IT IS TRULYACCEPTABLE, BUT IH OUR VIEW,
16 THERE IS ROOMFOR CONTINUED IMPROVEMENT, PARTICULARLY
17 IN CERTAIN SITE ORGANIZATIONS.
18 DIABLOCANYOHPERSOMMEL INDICATED TOUS
19 lHATTHEY'AREVERY WILLINGTO IDENTIFYPOTENTIAL
20 NUCLEAR SAFETY ISSUES AND CONCERNS, PARTICULARLYTO
21 THEIR DIRECT SUPERVISION. NLLINGNESS TO ESCALATE AN
22 ISSUE UP THE MANAGEMENTCHAINACROSS THE SITE IS
23 GENERALLYGOOD, BUT THERE IS ROOMFOR IMPROVEMENT. IT
24 IS LESS GOOD IN CERTAIN ORGANIZATIONS.
25 WE BELIEVEDELIBERAlEACTIONS ARE HEEDED
PAGE 271 FOR FURTHER IMPROVEMENTOFTHE SAFETY CULTURE. AND
2 WHATI WANTTOPOINTOUT IS IN OUR VIEW, 'DEUBERATE'
IS AN IMPORTANTWORD. AND BYTHATWE MEANWELLTHOUGHT
4 OUT, UNHURRIED, STEADYACTIONS THATNLLBE
5 SUSTAINABLE ATlHELOCALSPECIFIC ORGANIZATIONAL
6 LEVEI„THEREOBVIOUSLYARESOME ISSUES THATCANANDWE
7 BEUEVE SHOULD BE ADDRESSED WITHINA SHORTER TIME
8 FRAME
9 SUGGESTIOHSFORIMPROVEMENTHAVE BEEN
10 PROViDED. WE PROVIDED PG&ES MANGEMENTSUGGESTIONS I11 BOlH CATEGORIES, SITE NDE, AS WELLASLOCAL
12 ORGANIZATION. INPROVIDINGTHEM, WE HAVERECOMMENDED
13 TOPG&E, AS WE ALWAYSDO, THATTHEYSHOULD LOOKAT OUR
14 ASSESSMENT,OUR RESULTS, AS ASNAPSHOT IN TIMEANDTO
15 IMIEGRATEOUR RECOMMENDATIONSWITHOTHER INFORMATION
16 llIATTHEY HAVEAVAIIABLETOlHEM,INCLUDINGACTIONS,
17 IHEYHAVETAKENSINCE SUBSEQUENT TOTHE SURVEY BEING
18 ADMINISTERED,IUWHEDAMDUNDERWAY.
19 - NEXTSUDE, PLEASE.
20 AUTTLEBACKGROUNDONUS. SYNERGY ISA
21 PRIVATELYHELD MANAGEMENTCONSULTINGFIRM SERVING THE
22 ENERGY INDUSTRY. AS IMPUEO BY OUR NAME,WE SEEK TO
23 PROVIDE INTEGRATED SOLUTIONS TOMEETOURCUENTS'4
NEEDS.
25 APPROXIMATELYlWO.THIRDSOFOURWORK IS WITH
2
PAGE 281 THE ELECTRIC UTILITYINDUSTRYPARTICULARLYWITH
2 UTILITIESWHOOWN AND OPERATE NUCLEAR POWER PCS,
3 THE BAlANCEOF OUR WORK IS WITHTHE DEPARTMENT OF
4 ENERGY. OUR THREE PRINCIPALS EACHHAVEhIORE THAN25
5 YEARS EXPERIENCE WITHINTHE NUCLEAR INDUSTRY. OVER THE
6 YEARS, WE HAVE OBTAINED ABROAD PERSPECTIVE, AN IM
7 DEPTH EXPERIENCE WITHOUR CUENTS'EVOLVINGCHALLENGES
8 AND NEEDS.
9 - ASTOTHENATUREOF OURWORKWITHINTHE
10 ELECTRIC UTILITYINDUSTRY,OUR EXPERIENCE INCLUDES
11 CONDUCTOF ANDERANGE OF ORGANIZATIONALASSESSMENTS,
12 PROGRAMATICASSESSMENTS ANDCULTURALASSESSMEHTS,
13 DESIGN AND IMPLEMENTATIOHOFBOTH STRATEGIC AND
14 TACTICALPERFORMANCE IMPROVEMENTPLANS AND
15 ORGANIZATIONALFACIUTATIONAND INTERVENTION.
16 OUR WORK NTHTHE DEPARTMENT OF ENERGY
17 HAS INVOLVEDASSISTANCE IN THE OEVELOPhlENT AND
18 IMPLEMENTATIOHOFTHEIR ENFORCEMENT POLICY.
19 EACH OF US HAS EXPERIENCE MANAGING
20 ORGNIZATIONSAS FIRST UNE MANAGERSAND IN MANAGEMENT
21 POSmONS UP TOAND INCLUDINGCHIEF OPERATING OFFICER.
22 COINCIDENTALLY,EACH OF US HAVEALSO SERVED WITHTHE
23 NRC, SEVERAL OF US NTHMANAGEMEHTPOSITION
24 EXPERIENCE.
25 OUREXPERIENCEICLUDESEVALUATIONOFlHE
omp imenfary ompresse ranscri gt eywor n exingSANLUISREPORTING(805) 541-5962 (800) 500-5942
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SHEET 8 PAGE 291 EFFECTIVENESS OF EMPLOYEE CONCERNS PROGRAMS AND ITS
2 PRECURSOR PROGRAMS SINCE THE MIDMS. OUR
3 EXPERIENCE IN THE AREA OF CULTURALASSESSMENTS DATES
4 BACKTO 1993. SINCE THATTIME,WE HAVEPERFORMED MORE
5 THAN50 SITE ASSESSMENTS. WE TEND TOPERFORM 100R SO
6 ASSESSMENTS EACH YEAJL WE PERFORMED ASSESSMENTS AT29
7 SITES, INCLUDING38PLITS. FOR MANYOFOUR CUENTS WE
8 PERFORM ASSESSMENTS EVERY OTHER YEAR FOR TRENDING
9 PURPOSES ANDTO EVALUATETHEIMPACTS OF CHANGES AND%HE
10 EFFECTIVENESS OF IMPROVEMENTINITIATIVES.
11 OUR DATABASEOF CULTURE ASSESSMENTS
12 INCLUDETHE FULLRANGE OF PERFORMANCE WiTHINTHE
13 INDUSTRY, THATIS, PLANTS THATARERECOGNIZED AS TOP
14 PERFORMERS AND PlANTS THATATLEAST HAVEBEEN ATONE
15 TIMEOR ANOTHER RECOGNIZEDAS LOWER PERFORMERS.
16 ACCORDINGLY,WE BEUEVETHATOURDATABASEOF EXPERIENCE
17 IS REPRESENTATIVE OF THE INDUSTRYAS AWHOLE.
18 OUR EXPERIENCEBASEAFFORDSUSTHE
19 ABILITYTOPROVIDE OUR CLIENTS INSIGHTS ON COMMON
20 CHALLENGESWITHINTHE INDUSTRYANDONSOLUTIONS THAT
21 HAVEBEENPROVEN TOBE BOTHEFFECTIVE AND INEFFECTIVE
22 IN MEETINGTHOSE CHALLENGES. AND OUR DATABASEALSO
23 ALLOWS US TOPROVIDE OUR CUENTS BENCHMARKING
24 INFORMATION.
25 NEXT SUDE, PLEASE.
PAGE 31MORE SPECIFICALLYTOTHESUBJECTOF
2 INTEREST TODAY,THE NUCLEARSAFETY CULTURE OF AN
3 ORGANMON IS CHARACTERIZEDBYRE SUSTAINED VALUES,
4 BEHAVIORS ANDPRACTICESTHAT HAVESHAPED AND
5 SELFKINFORCED THEORGANlZATION'SCAPABiimES,
6 INFRASTRUCTURE AND ENVIRONMENTFOR NUCLEARSAFETY
7 PERFORMANCE.
8 NEXl'SUDE, PLEASE.
9 INTERMSOF THESCOPEOFOURCULTURAL
10 ASSESSMENTS, WE OFFER OUR CUENTS A COMPREHENSIVE MENU,
11 INCLUDINGASSESSMENTS OF THE NUCLEAR SAFElY CULTURE,
12 THE GENERAL CULTURE ANDWORK ENVIRONMENT,LEADERSHIP,
13 MANAGEMENTANDSUPERVISOR BEHAVIORSANDPRACTICES AND
14 SPECIAL TOPICS OF INTEREST.
15 FOROURNUCLEARANDUTtLIlYCUENTS,THE
16 MINIMUMSCOPE THATWE OFFER INCLUDES EVALUATIONOF THE
17 NUCLEAR SAFElYCULTlJREANDTHOSE KEYELEMENTS OF THE
18 GENERAL CULTURAL WORKENVIRONMENTTHAT INFLUENCE THE
19 NUCLEARSAFHYCULTURE.
20 INOUREXPERIENCE,EMPLOYEERATINGSOF
21 THE NUCLEARSAFHYCULTURE, EMPLOYEE RATIGSOF THE
22 GENERAL CULTURE ANDWORK ENVIRONMENTARECLOSELY
23 CORRElATED. ISSUES IDENTIFIEDIN THE GENERAL CULTURE
24 ANDWORK ENVIRONMENTOFTENREPRESENTDRIVERS OR
25 PRECURSORS OF ISSUES WITHINTHE NUCLEAR SAFETY
PAGE 301 INPERFORMING CULTURALASSESSMENTS, WE
2 HAVESEVERAL KEYOBJECTIVES: RRST, TOPROVIDEAS CLEAR
3 A REFLECTION OF THE ORGANMI'SCULTURE AS IS
4 POSSIBLE. THISISANOBUGAllONBOTHTOCUENT
5 MANAGEMENTANDTO THE WORK FORCE, ANDWE TAKETHAT
6 OBUGATIONVERY SERIOUSLY.
7 SECOND, TOENSURECONFIDENTIALllYOFOUR
8 SOURCES OF INFORNTION;
9 ANDTHIRD, TOPROVIDE BOTTOMLINE
10 CONCLUSIONS;'1
AND FOURTH, TO PROVIDE MEANINGFULAND
12 APPROPRIATE SUGGESTIONS FOR CONTINUINGIMPROVEMENT.
13 BEFORE PROCEEDING FURTHER, I WOULD UKE
14 TO TALKA UTTLE BITABOUTCULTURE, WHATTHATWORD OR
15 CONCEPT MEANS. IN ITS BROADEST SENSE, IT ENCOMPASSES
16 THE SHARED VALUESAND PRIORITIES OF AN ORGANMONAND
17 THE ASSOCIATED BEHAVIORALNORMS EMBRACED BYTHE
18 ORGANMON.
19 NOW, THESE MAYEVOLVEIN WHOLEOR INPART
20 BY DESIGN, STEMMING FROM AORGANMONALPHILOSOPHY OR
21 VISION, OR THEY MAYHAVEEVOLVEDIN WHOLE OR IN PART BY
22 CIRCUMSTANCE. IN EITHER EVENT, THEY REPRESENT IN
23 SIMPLE TERMS WHATIS IMPORTANTTO THE ORGANMONAS
24 IT SEES IT, HOW THINGS WORK IN THE ORGANIZATIONAND HOW
25 PEOPLE BEHAVE IN THE ORGANMON.
PAGE 321 CULTURE.
2 WEHAVEALSOFOUNDTHATISSUESRElATEDTO
3 LEADERSHIP, MANAGEMENTANDSUPERVISORY BEHAVIORSAND
4 PRACTICES ARE CLOSELY CORREIATED WITH ISSUES WITHINTHE
5 GENERAL CULTURE ANDWORK ENVIRONMENT. SO, THEREFORE,
6 THEYARE ONLYONE STEP REMOVED FROM IMPACTINGTHE
7 SAFETY CULTURE DIRECTLY.
8 OURMODELFORCONDUCTINGNUCLEARSAFETY
9 ASSESSMENTS IS FINELYTUNED TO EVALUATE,TESTAND PROBE
10 THE KEYFACTORS DIRECTLYINFLUENCINGAN ORGANIZATION'S
11 NUCLEARSAFHY PERFORMANCE, INCLUDINGTHE
12 SAFHYCONSCIOUS WORK ENVIRONMENT.
13 OUR MODELSFORTHEGENERALCULTUREAND
14 WORK ENVIRONMENTANDFOR LEADERSHIP, MANAGEMENT,
15 SUPERVISORY BEHAVIORS AND PRACTICES ARE SOMEWHATMORE
16 GENERICALLYAPPUCABLETHEY COULD WORK FOR ALMOSTANY
17 TYPE OF ORGANIZATION. HOWEVER, CERTAIN KEY ELEMENTS OF
18 'IHE GENERAL CULTURE ANDWORK ENVIRONMENTMODELHAVE
19 BEEN TUNED SPECIFICALLYTORTTHE NUCLEARPOWER PLANT
20 ENIRONMENT.
21 SPECIALTOPICSOF INTEIESTAREOFTEN
22 INCLUDEDAS ANOPPORTUNllYTOTESTSOMETHING INTHE
23 COURSE OF CONDUCTINGTHE SURVEY, AND USUALLYCUENTS
24 ASK FOR THOSE TESTS TO EVALUATETHE IMPACTS OF CHANGE.
25 IGUESSATTHISPOINTITWOULDBE
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~ ~
I~ If
SHEET 9 PAGE 331 APPROPRIATE TOPOINT OUT TO YOU THATPGEE MANAGEMENT
2 REQUESTED US TO PERFORM OUR MOST COMPREHENSIVE CULTURAL
3 ASSESSMEHT SCOPE, WHICH AFFORDS THEM THE BROADEST RANGE
4 OF INSIGHTS THATWE CANPROVIDE.
5 HAVETHEHEXTSUDE,PLEASE.
6 MYPRESEHTATIOHTODAYWILLFOCUS
7 PRIMARILYON OUR FINDINGS REGARDING THE NUCLEARSAFETY
8 CULTURE AT DIABLOCNYON AND OUR KEYFINDINGS RELATED
9 TORE GENERAL CULTURE ANDWORK ENVIRONMENT.
10 I WNTTOSPEHOAMOMENTORlWO
11 EXPL'AININGIN A UTTLEMORE DETAILABOUTOURNUCLEAR
12 SAFETY CULlURE MODEL OUR MODELTESTS ESTABUSH NORMS
13 FOR VALUES, PRIORITIES, BEHAVIORS, PRACTICES AND
14 PROGRAMS THATAREREQUIRED OR EXPECTED WITHINTHE
15 NUCLEAR INDUSTRYNDALSOINCLUDESTHOSE NORMS THAT
16 REPRESENT INDUSTRYBESTPRACllCES.
17 OUR MODELREFLECTS INDUSTRYEXPERIENCE,
18 INCLUDINGOUR OWNEXPERIENCE,ND HAS EVOLVEOOVER
19 TIMETO BEST DO SO. OUR MODEL OF lHE NUCLEAR SAFEIY
20 CULTURE INCLUDES FNE DIMENSIONSAS PORTRAYED OHTHE
21 SUDE. EACH DIMENSION INCLUDES SEVERAL SUlÃIMENSIONS,
22 ND RESPONSES ULTIMATELYTO EACH AND EVERY SURVEY
23 QUESTIOHROLES UP IN TO DIMENSIONS NO SUHIMENSIONS.
24 TOILLUSTRATETHIS, I WILLPROVIDEAFEW
25 EXAMPLES, AND THEY ARE JUST EXAMPLES. THEYARE NOT
PAGE 351 EXAMPLE,THE EFFECTS OF SUCHTHINGS AS WORKLOADAND
2 PERCEIVED SCHEDULE PRESSURES.
3 lASTLYNDVERY IMPORTANTLY,WE TEST
4 DEMONSTRATED INDIVIDUALWILUNGNESS TOACT, TO DOTHE
5 RIGHT THING, GIVENlHEACTUALOR PERCEIVED ENVIRONMENT.
6 WITHRESPECTTOTHEEMPLOYEECONCERNS
7 PROGRAM, SURIMENSIONS INCLUDETESTS OF THE EMPLOYEE
8 CONFIDENCE IHTHE PROGRAM, NNAGEMENTSUPPORT OF lHE
9 PROGRAM AS AVIABLEALTERNATIVEPATHFOR RAISING ISSUES
10 AND%HE EFFECTIVENESS PROGRAM AS ITIS IMPLEMENTED.
11 OUR MODELS FORTHE GENERALCULlUREND
12 WORK ENVIRONMENTFOR LEADERSHIP, MAHAGEMENTND
13 SUPERVISOR BEHAVKISANDPRACTICES ARE SIMILARLY
14 CONSTRUCTEDAROUND DIMENSIONSANDSUIMIMENSIONS.
15 OBVIOUSLY,THEY CHANGE BASED UPON THE SUBJECT
16 MATERIAL
17 THE EXECUTIVESUMMARYREPORTDOES INCLUDE
18 ADDITIONALDETAILSONEACHOF THESETHREE MODELS SO I
19 AMMINGTO LEAVEITATTHE NUCLEARSAFHY MODELFOR
20 NOW.
21 COULD IHAVETHENEXTSUDE,'PLEASE.
22 MR. BRXKMAN:COULD IASKYOU A QUESTIONWHILE
23 WEAREATIT?
24 MR. GUIBERT: YES.
25 MR. BROCKMAN: YOU CHOSE AWORD WHEN YOU WERE
PAGE 341 INTENDEDTO BE ALL.INCLUSIVE.WITHRESPECTTO VALUES
2 ND PRIORITIES, SUBZIMENSIONS INCLUDETESTS OF THE
3 EXTENTTO WHICH NUCLEAR SAFETY IS INDEED THE HIGHEST
4 PRIORllY OF THE FACILITY,TESTS THE IMPORTANCE PlACED
5 ON THE EFFECTIVE RESOLUTION OF POTENllALNUCLEAR SAFElY
6 ISSUES ONCE IDENTIFIEDANDTESTING IMPORTANCE PlACED ON
7 SELF4SSESSMENTS IN CONTINUOUS IMPROVEMENT.
8 WITHRESPECTTO BEHAVIOR,SUNNMENSIONS
9 INCLUDETESTS OF HOW EFFECTIVELYTHESE VALUESAND
10 PRIORITIES HAVEBEEN TRNSLATED INTOAPPUEO
11 BEHAVIORS. W|IHRESPECTTOPROGRAMSND PRACTICES,
12 SUfRIMENSIONS INCLUDETESTS OF THE EFFECTIVENESS IH
13 TERMS OF SUPPORTING PROGRAMS AND PRACTICES THATSUPPORT
14 THE VALUES, PRIORITIES ND BEHAVIORS. FOR ENMPLE, WE
15 LOOKAT PRACTICES SUCH AS PRXEDURALADHERENCE AND
16 COMPLINCE, ND WE LOOKATPROGRAMS SUCH AS THE
17 CORRECTIVE ACTION PROGRAM.
18 WITHRESPECTTO INDIVIDUALWILUNGNESSTO
19 IDENTIFY,PURSUE POTENTIALNUCLEAR SAFETY ISSUES OR
20 CONCERNS, SUMIMENSIONS INCLUDETESTS TO EVALUATETHE
21 EFFECTS OF THE OPENNESS NO RECEPTMTY OF SUPERVISION
22 ON INDWIDUALWILLINGNESS,THE EFFECTS OF MANAGEMENT
23 BEHAVIORS OH INDMDUALWILLINGNESS. BOTH ARE RAISEO
24 IN PURSUIT OF NUCLEAR SAFElY ISSUES ANDTHE EFFECTS OF
25 THE GENERAL WORK EHVIRONMENTONWILLINGNESS; FOR
PAGE 361 TALYJNGABOUTTHEWILLINGNESSTO IDENTIFYAND PURSUE
2 ISSUES WHICHWAS TO DEMONSTRATETHE CAPABIUTY. I AM
3 INTERESTED ATTHIS TIME OR DURING YOUR PRESENTAllON IF
4 YOU COULDADDRESS HOW YOU FOCUSED ON THE'DEMONSTRATED'
ASPECTS OF THATASOPPOSEDTOTHE COMMUNICATIONSOF A
6 PERCEPTUAL WILLINGNESS.
7 MR. GUIBERT: AS YOU WILLSEE,OUR SURVEY IS
8 PRETTY COMPREHENSIVE, ANDON ALMOSTANYTOPIC, WE HAVE
9 QUESTIONS THATKINDOF COME AT ITFROMDIFFERENT
10 VIEWS. ND MANYOF THOSE QUESTIONS ARE ORIENTED
11 TOWARDS PEOPLES PERCEPTIOHS OF THEIR ENVIRONMENT,
12 BARRIERS THATMIGHTEXISTNDHOWTHEYFEELABOUT
13 MANAGEMENTNDSUPERVISION, FOR EXAMPLE,OR HOWTHEY
14 MAYFEEL ABOUTNYPRESSURES THEY RECEIVE FROM THEIR
15 PEERS.
16 ONTHEOTHERHAND,WEALSOTHINKITIS
17 ESSENTIAL TOTEST, GIVEN WHATEVERTHATENIRONMEHTS IS,
18 TOASK PEOPLE DIPZCTLY,ANDWE DO. WHATWOULDYOU OO
19IF?'0
SOINTERMSOF DEMONSTRATED WILUNGHESS
21 TOACT, WE ASK PEOPLE, 'IF YOU IDENTIFYA POTENTIAL
22 NUCLEAR SAFElY ISSUE OR CONCERN, WOULDYOU INFORM YOUR
23 SUPERVISOR, WRITE AHA.IP. THOSE ARE TWO EXAMPLES OF
24 DEMONSTRATED WILUNGNESSTOACT.
25 WEALSOASKTHEM,'IFYOU ARE NOT
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SHEET 10 PAGE 371 SATISFIED WITHTHE RESPONSE OF YOUR SUPERVISOR, WOULD
2 YOU ESCALATE IT UP THE MNAGEMENTCHAIN?'HOSE ARE
3 SOME ENMPLES OF QUESTIONS THATGO TOWARDS, 'IF YOU
4 CONFRONT THE SITUATION,WHATWOULDYOU DO?'
MR. MERSCHOFF: LET MEASKTHEFOLLONNG
6 QUESTION TO THATBECAUSE THIS IS A PARTOF THE
7 REPORT-AND I READ THE REPORT VERY CAREFULLY-THAT
8 I AMHAVINGPROBLEMS COMING TO GRIPS WITHOR
9 UNDERSTNDING WHY IS THE QUESTION. ANDTHATIS, WHEN
10 YOU LOOKATTHE RESULTS THATSAY 18 PERCENT OF THE
11 RESPONDERS FEEL THATTHE WORK ENVIRONMENTIS NOT
12 PROFESSIONAL, OPEN OR FREE FROM HARASSMENT,
13 INTIMIDATION,ANDAGAINLOOYJNG ATTHE NEGATIVEEND,
14 ANO30 PERCENT OF THE RESPONDERS KNOWSOMEONE WHO
15 WASNTTREATED FAIRLYWHEN THEY BROUGHT FORWARD A
16 CONCERN, WHYOO YOU GETANNSWER 1HAT98,0VER98
17 PERCENT, OF THE PEOPLE WOULDBRING FORWARD A
18 PROBLEM THEMSELVES? IS THATDUE SOLELYTO THE
19 CHARACTER OF THE WORK FORCE OR IS THERE SOMETHING I AM
20 MISSING?
21 MR.GUIBERT: WELI„IWOULDANSWERTHISINA
22 COUPLE POINTS.
23 FIRST, YOUARERIGHT. THERE ISA
24 DEMONSTRATION HERE OF THE BASIC INTEGRITYOF THE WORK
25 FORCE, ANDYOU WOULDEXPECT TO SEE THAT IN A NUCLEAR
PAGE 391 WHATIS THE ENVIRONMENTINMYWORK PLACE?'HATHADA
2 COMPANION QUESTION THATWENT DIRECTLYATTHATG"iSTION
3 AS ITRELATED TO NUCLEARSAFETY ISSUES.
4 ANDWHEN YOU SEE DIFFERENCES INlHE
5 NSWERSTOTHOSE YJND OF RESPONSES, WHATYOUARE
6 LEARNINGIS THATPEOPLES WILUNGNESS TOPERHAPS
7 ESCALATE OR PURSUE N ISSUE 1HATTHEYBEUEVE ISA
8 MANAGEMENTPREROGATIVE MAYBE A LOTDIFFERENTTHN
9 THEIR WILUNGNESS TOPURSUE AN ISSUE 1HATlHEYBEUEVE
10 IS A POTENTIALNUCLEARSAFElY ISSUE OR CONCERN.
11 SOWEPRESENTALLTHATOATATHATYOUDO
12 NEED TO LOOKAT IN THE CONTEXT OF WHATARESOME OF THE
13 DETAILS IN TERMS OF WHATEACH QUESTION ASKED ABOUT.'4 ANDINORDERTOGETASMUCHTEXTUREASWECN,WEASK
15 THE YJND OF QUESTIONS FROMDIFFERENTSlNTS, FROM
16 DIFFERENT PERSPECllVES.
17 MR. BROCKMAN: LETMEASKYOUANOTHERQUESTION
18 PLAYINGALONGTHATUNEAUTTLEBIT. I CAN
19 HYPOTHESIZE THATI HAVE GOT FIVE PEOPLE WHOKNEW
20 SOMEONE NSWERED THE QUESllON IN THE NEGATIVE. I KNOW
21 SOMEONE WHO WAS ADVERSELYIMPACTED, WASN'TREATED
22 FAIRLYWITHRESPECT WITHTHIS. ND I HAVEAVERY
23 SIGNIFICANTCONCERN IF EACH ONE OF THOSE FIVE PEOPLE
24 IEWFNE INDMOUALPEOPLE WHO KNEW INDMDUALSA, B,
25 C,O, AND E WHO HAD HADA PROBLEM. I GAINA DIFFERENT
PAGE 381 POWER PLANT, CERTAINLYONE THATHAS A PERFORMANCE
2, RECORD THATTHISONE HAS HAD OVER THE YEARS, SO, YES,
3 WE ARE MEASURING BASE GUT INTEGRITY. YOU NEED THE
4 DEVILSNDTHE DETAILS HERE.
5 WHEN WELOOKATQUESTIONSTHATGOTOWARDS
6 RECEPTMTY OF DIRECT SUPERVISION TOPEOPLE WHO RAISE
7 ISSUES, THE KINDS OF SCORES THATYOU ARE LOOKINGAT
8 THERE ARE IN THE 90T094 PERCENT POSITIVE RESPONSE.
9 WHEN YOU TEND IN GENERALTOLOOKATTHINGSTHATRELATE
10 TO SOMEONES PERSONAL EXPERIENCE, 'THIS IS WHAT I
11 RECEIVED IN MYWORK PLACE WITH MYSUPERVISOR,'CORES
12 TEND TOBE MUCH HIGHER THANWHEN THEYARE LOOYJNG OVER
13 THE TRNSOM SAYINGWHAT IS GOING ON OVER THERE ANDVIAT14 00 I THINKIS HAPPENING. NDTHE DETAILS PRESENTED IN
15 THE REPORT, I THINK,CERTAINLYPORTRAY THAT,AND%HAT
16 IS NOT UNTYPICALOF WHATWE SEE THROUGHOUT THE
17 INDUSTRY.
18 I GUESS THEOTHERTHINGTHATISJUSTASA
19 CAUTIONARYNOTE, I DID MENTIONTHATWE LOOKATIHESE
20 ISSUES FROM A VARIETYOF PERSPECTIVES.
21 THE QUESTION THATYOU REFERREDTO-I AM
22 NOT DIMINISHINGTHE IMPORTNCE OF IT, BUT THE QUESTION
23 THATYOU REFER TO DION'HAVEATAG UNE ASSOCIATED
24 WITHA POTENTIALSAFETY, QUAUTYOR NUCLEARSAFETY
25 CONCERN. ITWASAMEASUREOFWHATISTHEGENERAL-
PAGE 401 LEVELOF CONCERN IF ALLFIVE PEOPLE OEWlHE SAME
2 PERSON. EVERYBODY ISTALYJNGABOUTINOIVIDUALA.IS
3 THERE ANYASPECTS OF YOUR SURVEY WHICHTRIED TO
4 IDENTIFY WHAT WAS%HE SCOPE OF THE PROBLEM?
5 MR.GUIBERT: WELI„ITHINKWE CAN CERTAINLY
6 GAIN SOME INSIGHTS IN THATPRIMARILYTHROUGH THE
7 WRITINGCOMMENTS. THE VERSION THATYOU HAVESEEN OF
8 THE WRITINGCOMMENTS HAS BEEN EXPURGATED IN TERMS OF WE
9 DELETE OPERATION,ORGNIZATIONAL-GOINGBACKTO
10 KEEPING CONFIDENTIALRESOURCES, WE DELETE FROM THE
11 INFORMATIONWE PROVIDE TOOUR CUENTS ORGNIZATIONAL
12 AFFIUATIONOR IF NAMES ARE GIVEN.
13 ICANASSUREYOUTHATTHEREMOVALFROM
14 DUIYOFA SHIFT FOREMAN WAS REFERRED TO EXTENSIVELYIN
15 THE WRITINGCOMMENTS,ND I BELIEVETHATMAYPROVIDE A
16 CLUE TOTHE QUESTION OR THEANSWER THATYOU JUST ASKED.
17 OKAY.
18 WELL, ITHINKGREG MENTIONEDTHAT,YOU
19 KNOW,OUR SURVEY IS A SNAPSHOT IN TIME. THE OTHER
20 CHOICE WOULD BE TO STATION ONESELF AT DIABLOCANYONAND
21 OBSERVE THINGS ND DRAWYOUR OWN CONCLUSIONS.
22 OUR TECHNIQUETENDSTOBE: TESTHOW
23 DIABLOCNYON IS VERSUS SOME ESTABUSHED NORMS WITH
24 THLIRVARIATIONS. NDTHE WAYWE DOlHATIS THROUGH
25 OBTAININGEMPLOYEE PERCEPTIONS. NDOUR EXPERIENCE
omp tmentary ompress ranscri pt eVwor n exingSANLUISREPORTING(805) 541-$ 962 (800) $00-$942
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kSHEET 11 PAGE 41
1 INDICATES EMPLOYEE PERCEPllONS ARE VERYACCURATE
2 REFLECTORS OR INDICATORS.
3 WEOOTHATTHROUGHASURVEYQUESTIOHNAIRE
4 NDTHROUGH EMPLOYEE INTERVIEWS. WE PRESENT RESULTS
5 BOTH OH A SITE.WIDE BASIS AND FOR INDMDUAL
6 ORGANIZATIONS, INCLUDINGAPPLICABLEROLL@PS. THE
7 ANALYSISOF INDMDUALORGANIZATIONSIS INTENDEDTO
8 IDENTIFYNYORGNIZATIOHSTHATSTAND OUT FROM THE SITE
9 RATINGS. SO RECOGNIZE WHATEVERTHOSE RATINGS ARE, THEY
10 ARE RElAR/ETO WITHIN1HE SITE, ITSELF.
11 THIS IS PRIMARILYUSED TO HELPTARGET
12 THOSE ORGANIZATIONS1HATARE EITHER POTENTIALLYWORTHY
13 OF EMUIAllOH-SOMETHINGIS GOING OHRIGHT HERE; WHY
14 DRWE LEARN FROM IT-ORTOTARGETTHOSE THAT
15 REPRESENT THE GREATESTOPPORTUNmES FOR IMPROVEMENT.
16 ATDIABLOCANYON,WE ANALYZEDINPUTS FOR
17 RRST LEVELORGANIZATIOHS,SUCH AS, SYSTEMS
18 ENGINEERING; SECOHD LEVELORGANIZATIONS,SUCH AS,
19 ENGINEERING SERVICES IN WHICH SYSTEMEHGINEERING
20 RESIDES; ANDTHIRD LEVELORGANIZATIONS,SUCH AS,
21 NUCLEAR1ECHNICALSERVICES, IN WHICHENGINEERIHG
22 SERVICES RESIDES. ANDWE PRESENT RESULTS FOR BOTH THE
23 SITE COMPOSITE AND FOR ALLAPPUCABLEORGANIZATIONAL
24 LEVELS.
25 COULD IHAVETHENEXTSUDE,PLEASE.
PAGE 421 I JUST WANTTOMAKEACOUPLEKEYPOINTS
2 ABOUTOUR SURVEY RESPONSE AGAIN. A LOTOF NUMBERS ARE
3 PRESENTED IH THE REPORT AND IH 1HE FORM OF SITE OR
4 ORGANIZATIOHALMEANVALUERATINGS IN 1HE FORM OF
5 NEGATIVEOR POSIVE PERCENTAGES OF THE RESPOHSES.
6 A COUPLE OF KEYTHINGS TONOTE IS THAT
7 THE MEANVALUERATINGS OF 3ARFZT NEUTRAL A RATING
8 OF 3 IS AN INDICATIONOF ADEQUACY. SONYTHING30R
9 ABOVE ISA NUMERICALFOR INDICATINGADEQUATEOR
10 BETTER.
11 NEGATIVERESPONSES ARE BASICALLY
12 RESPONSES IN CATEGORIES ONE ND 1WO. ND WE LOOKAT
13 WHATPERCENTAGE OF THE TOTALRESPONSES ARE INlHOSE
14 CATEGORIES TO DEFINE NEGATIVERESPONSE PERCENTAGES.
15 NDTHOSE MAYINDICATEEITHER DRIVERS OR SUBSETS OF
16 ORGANIZATIOHSTHATMAYHAVEALESS THANADEQUATE
17 SITUATIOH EVOLVING.
18 SIMIUSLY,WELOOKATPOSITIVE RESPONSE
19 PERCENTAGES, WHICH ARE IN 3,4AND5.
20 COULD I HAVETHE NEXT SUDE, PLEASE.
21 AS PREVIOUSLY NOTED, PG&ES MANAGEMENT
22 ASKED US TO USE OUR MOST COMPREHENSIVE SCOPE FOR THE
23 DIABLOCANYONCUL1URALASSESSMEHT. 1HAT ICLUDED .
24 EXERCISING ALLTHREE OF SYNERGY'S CUL1URALMODELS AS
25 WELLAS THREE TOPICS OF INTEREST, SPECIAL TOPICS OF
PAGE 431 INTEREST. THESE INCLUDEDA NUMBER OF TESTS OF THE
2 EFFECTIVENESS OF RECENT CHANGES INlHEORGANIZATION
3 THATOCCURRED, AN EXAMPLEBEING THE TRNSmONOF
4 ENGINEERING FROM SANFRANOSCOTOlHE SITE OFFICE.
5 WE WERE ALSOASKEDTOTESTHOWlHEWORK
6 FORCE FELT REGARDING CONFIDENCE IN THEIR OWN ABILITYTO
7 DOTHEIR JOB BASED UPON 1HEIRTRAININGNDEXPERIENCE
8 AND THERMAL SPECIAL TOPIC WAS TOIEST1HE WORK
9 FORCES CONFIDENCE INMANAGEMEN7SABILITYTODOTHE
10 THINGS NECESSARY TO ENSURE THATDIABLOCANYONWOULDBE
11 SUCCESSFUL IH THE FUTURE.
12 THIS TRANSlATEDINTOAQUESllONNAIRElHAT
13 HAD37 MULTIPLECHOICE QUESTIONS WITH204 SUIW'ARTS
14 ND SIXOPPORTUNmES FOR WRITINGCOMMENTS. 1HE
15 QUESllOHHAIRESURVEY WAS ADMINISTEREDIH OCTOBER,
16 1998, AS PART OF OUR STANDARDASSESSMENT PROCESS, WE
17 CONDUCT INTERVIEWS,NDWE DIDSOATDIABLOCANYON.
18 1HIS OCCURRED INNOVEMBER,1998.
19 WEPROVIDEDTHEIlUTYATEMPLATEWHICH
20 REPRESEMTEOA REPRESENTAllVE CROSS@ECTION OF EMPLOYEES
21 BY1YPEND POSITION 1HATWEWNIEDTOTALKTO,ND4522 EMPLOYEES WERE INTERVIEWED IH THATPRXESS.
23 1HEPURPOSEOF1HE INTERVIEWSWASTO
24 PROBE POSSIBLE CAUSE AND EFFECT RE1ATIONSHIPS OF THE
25 INFORMATIONOBTAINEDTHROUGHTHE SURVEY. AND1HE
43
PAGE 441 NUMBER OF IMIERVIEWSIS STANDARDWITHOUR CONSISTENT
2 PRXESS.
3 NEXTSUDE, PLEASE.
4 1HESURVEYWASADMINISTEREDBYPG&E.ALL
5 EMPLOYEES ANDCONTRACTORS WERE AFFORDED THE OPPORTUNITY
6 TO PARTICIPATE. FORMS WERE SEALEO ANDMAILEDDIRECTLY
7 TOAN INDEPENDENT DATAPRXESSOR. WE OBTAINED979
8 RESPONSES TOTHE SURVEY, REPRESENTING 62 PERCENT
9 SITE.WIDE RESPONSE RATE.
10 TOPUT1HATINCONTEXT, THATS PROBABLY
11 PRETTY MUCH IN THE GENERAL RANGE OF WHATWE TEND TO SEE
12 AT SITES WHERE WE DOTHIS FOR THE FIRST TIME. WHEN WE
13 DO REPEAT SURVEYS FOR CUENTS, THATRATE STARTS GETTING
14 UP TOTHE80T090PERCENTRATE.
15 MAYBEJUSTTOPUT ITIN CONTEXTAMH,
16 lARRYWOMACKMEMTIONEO1HESURVEYTHATWAS CONDUCTED IN
17 EARLY 1997 BY MARTIN4IGMON.THE RESPONSE RATE TOTHAT
18 SURVEY WAS 40 PERCENT.
19 WEALSORECEIVEOMORETHN 1700
20 WRITEANS, WHICHPROVIOEDA GREAT DEALOFADDITIONAL
21 TEXTURE. 1HE RESPONSE, IN OUR VIEW,WAS SUFFICIENT FOR
22 US TO SUPPORT'THE ANAI.YSESTHATWE PERFORMED FOR DIABLO
23 CANYONON A SITE.WIDE BASIS AND FOR ALMOSTALLOFTHE
24 SPECIFIC DIABLOCANYONORGANIZATIONS. THERE
25 WERE A FEW EXCEPTIONS, ANDWE HAVE IDENTIFIED1HOSETO
omp imentary omgrresse ranscnpt evwor n exingSAlVLUISREPORTING(805) 541-5962 (800) 500-5942
A
SHEET 12 PAGE 451 YOU WITHINTHE EXECUTIVE SUMMARY.
2 MR. MERSCMOFF: JOHN, WHILEYOU ARE TALKING
3 ABOUTTHIS SUBJECT, WERE THERE ANYCOMMENTS FROM THE
4 INTERVIEWS OR WRITEAMCOMMENTS THATEXPRESSED CONCERN
5 ABOUTTHEANONYMITYOF THIS PROCESS OR ANPROBLEMS
6 THATCAME TO YOU REGARDING 7HE FAITH IN THE PEOPLE
7 TAKINGITTHATITREALLYWASANONYMOUS?
8 MILGUIBERT: WELL,AS YOU MIGHTIMAGINE,OUR
9 STANDARD,WE HAVEA CERTAIN DISCUSSKI AT1HE BEGINNING
10 OF EACH INTERVIEW,ANDWE TELLTHEMENGTLYHOW WE ARE
11 GOING TO HANDLETHIS.
12 I7HIHKTHEOHLYTHINGTHATIS
13 P07EHTIALLYHONCONFIOENTIALIS1HE EXTENTTOWHICH
14 PERSOHHEL MIGHTHAVESOME IDEA OF WHO WAS OH OUR
15 INTERVIEWEEUS7.
16 BUT.INTERMSOF WE7ELLFOLKSTHATTHE
17 NOTES WE ARE GOING TOTAKEHERE TODAYAREN'7 SHOWN TO
18 THE CUENT, AND7HEYARE NOT, INFACT, WE DON'7 EVEN
19 SHARE- THERE IS USUALLYTWOINTERVIEWERS. WE DXT20 EVEN SHARE EACH 07HER'S N07ES.
21 'WHATWE DO IS EXTRACT7HEMES AND
22 INSIGHTS, ANDWE SHARE THOSE. WEALSOTELLTHEM7HAT
23 WE NLLVERY SHORTLY AFTER DOING THE INTERVIEWS DESTROY
24 THE INTERVIEWNOTES SOTHERE WILLBE HOPERMAHENT
25 RECORD.
PAGE 471 SOTHEYCANBESTINTERPRETITFOR7HEINSIGHTSFOR
2 THEIR ORGANIZATION,ANDALONG 1HAT LINE, ONE OF THEM
3 SAID, 'I KNOWMYGUYS TOOKTHIS SURVEY.'ND IlHINK
4 IT TURNED OUT,THEYJUST DIDN7KNOWWHICH BOXTOPUT
5 7HEMSELVESIM. THEYAREINKINDOFAUNIQUE
6 SITUATION.
7 7HENONZESIGMATEORESPOHSERA7E,
8 NOHZESIGHATEDAFFILIATION,WASVERY7YPICALITWAS
9 AROUND 15PERCENT. ANO7YPICALLY,ALSO, WE ALSOTRACK
10 AND COMPARE7HATGROUP JUSTTOSEE HOWDIFFERENT7HEY
11 MAYBE FROM THE SITE MEANS AND7HE HEGA7lVERESPONSE
12 PERCENTAGES. WE EXPECTTHATTHEYNLLBE MARGINALLY,
13 NOMINALLY,BELOW7HE SITE MEAN. AND7HATIS ABOUT
14 WHERE THEY CAME Ik, HOT DRAMATICALLY,JUST MARGINALLY.
15 MS.SMITH: EXCUSEME. YOUMEMTIONED7HATTHEY
16 KNOWTHATTHEIRGUYS TOOK THE SURVEY. COULD YOU GOA
17 UTTLE BITOVER HOWTHEYMILEDOUT THE PEOPLE AND-
18 THE REPORTER: I DIDNUNDERSTANDYOU.
19 MS. SMITH: HIS COMMENTWAS THATTHESUPERVISOR
20 OR MANGERKNEW7HATHIS EMPLOYEES HADTAKENTHE
21 SURVEY, AND I WANTEOHIMTO EXPLAINA LITTLEBITWHAT
22 THE PROTOCOL WAS FOR OISIRIBUllHGTHE SURVEYAND
23 COLLECTING THE SURVEY RESULTS SOTHAT THE MANAGERCOULD
24 KNOWTHAT.
25 MR GUIBERT: THE PROTOCOL IS THIS: WE GIVEA
PAGE 461 WE DID NOTRECElVEAHY-IGUESS IN1HE
2 HISTORY OF DOING THIS, WE HAVEHADSOME PEOPLE WHO COME
3 IMANDSAID7HEY DOlfTWANTTOBE INTERVIEWED. THATIS
4 A VERY RARE EVENT. ANDWE CERTAINLYDIDm'GETANY
5 INDICATIONTHATANYONEFELT UNCOMFORTABLEABOUTTHE
6 INTERVIEWPROCESS WHEN WE WERE DOING THEM.
7 MR. RUEGER: ELLIS,ONE OTHER MEASURE YOU
8 MAYWANTTOLOOKAT.AHD, JOHN, I AM SURE YOU KNOWTHE
9 NUMBER. I DOH'T RECALL IT. OF THOSE THATDID RESPOND,
10 62 PERCENT OF 7HOSE7HAT RECEiVED IT,THEYARE ASKED TO
11 IDENTIFYWHICH ORGANIZATION7HEY ARE A PART OF SO YOU
12 CAN DOTHE ROLLTOP IN TERMS OF WHATTHEIRRESPONSES
13 ARE.'4
ANDTHEREWASAPERCENTAGE-IOKT
15 RECALLWHATITWAS- THATCHOSE MOTTO IDENTIFYTNT,
16 BUTWHEN I ASKED JOHN ABOUTTHAT,HE MENTIONEDlHATIS
17 VERY TYPICAL,ABOUTWHATTHEY RECEWE ALMOSTEVERYWHERE
18 WHEN THEY D07HE SURVEY. SOME PEOPLE, THOUGH7HEYNLL
19 BEWILLINGTOPUTINTHESURVEY,THEYNLLNOTBE
20 NU.INGTOGWEYOU ANY INDICATIONOF WHERETHEY ARE,
21 OTHER THANOBVIOUSLYSOMEWHERE IN THE PLANTBECAUSE
22 THEY RECEIVED 7HE SURVEY.
23 MR. GUIBERT: INTERESTINGLYENOUGH, IN
4 SUBSEQUENT DISCUSSIONS, WE HAVE BEEN TEACHINGFIRST
25 LINE MANAGERS HOW TO USE THE DETAILSURVEY INFORMATION
46
PAGE 481 CAMERAZEADYCOPY OF THE SURVEY TOOUR CUENT, PG&E IN
2 THIS CASE. 7HEYMAKE7HECOPIES. OURADVICET01HEM
3 TO MAXIMIZEPARTICIPATION,PAR7ICULARLYIN A FAIRLY
4 LENG7HY SURVEY LIKETHIS, IS TO MAKETIMEDURIG THE
5 WORKDAY FOR PEOPLE TO DOTHAT. IF THEY DON'WANTTO
6 DO IT7HEH, TO GIVE 1HEM A COPY FOR THEM TOTAKEHOME
7 AHDMAILIMTOUSlATER.
8 IN THE CASE WE ARE TALKINGABOUT,I
9 BELIEVETHE SUPER- MANAGERMADETIME FOR THEM TO DO
10 IT. SO HE KNEW7HATTHEYSAT DOWN ANDFILLEOOUTA
11 SURVEY. ANDTHEN THEY PUT IT IN AN ENVELOPE, SEALED
12 IT; IT GOES T01HE MAILROOM. IT GOES RIGHT TOOUR
13 INDEPENDENT COMTRACTK SO I THINKHIS OBSERVATION
14 WAS IMAOETIMEFORTHEM. IWEHTIN;1HEYWERE
15 TAYJNG IT. ANDWE DION% GET EHOUGHRESPONSE RATE IN
16 OUR ORGANIZATIONTO REFLECT, YOUKNOW,1HE NUMBEROF
17 PEOPLE I KNEWWHOTOOKTHESURVEY.'8
DOES7HATAHSWERYOURQUES7lON?
19 MS. SMITH: (NODS HEAD.)
20 MR.GUIBERT: LE7'S SEE. lTHINKWEMOVEOMTO
21 SUDE12.
22 ANDNOWWEAREGETllNGINTOSOME
23 RESULTS. ANDWE ARE GOING TOSTARTOFF NTH SOME OF
24 THE SITE NDE RESULTS AND7HEHWE NLLPROCEED707HE
25 RESULTS FOR SOME OF THE SPECIFIC ORGANIZATIONS.
omp imentary ompresse ranscript eywor n exingSAlVLUISREPORTING(805) 541-5962 (800) 500-5942
SHEET 13 PAGE 49WE HAVE FROM THE VERY BEGINNING IN
2 ACTUALPYDEVELOPED AN INTEGRATED NUCLBR SAFETY
3 CULTURE PERFORMANCE INDICATORBASEDON SIX KEYAREAS OF
4 INQUIRY, EACHOF WHICH I WILLGET TO SHORTLY. WE HAVE
5 USED THIS INTEGRATED PERFORMANCE INDICATORAS A MEASURE
6 OF NUCLEAR SAFETY CULTURE SINCE 1993. ITIS USED IN
7 OUR BENCHMARKANALYSIS.
8 I SHOULD NOTE THATIT DOES INCLUDEAN
9 ELEMENT I(THOSE SIX AREAS REFLECTING THE GENERAL
10 CULTURE ANDWORK ENVIRONMENTINRECOGNITIONOFTHAT
11 GENERAL CULTURE AND WORK ENVIRONMENT'S INFLUENCE ON THE
12 NUCLEAR SAFETY CULTURE. SO ITIS IMPORTANTTO
13 RECOGNIZE THATBECAUSE IN THATRESPECT; YOUKNOW, ITIS
14 NOT TOTALLYA PURE LOOKATTHE NUCLEARSAFETY CULTURE,
15 ITSELF. IT HAS SOME INFLUENCE BUILTINTO IT OF THAT.
16 USING THE INTEGRATED NUCLEAR SAFETY
17 CULTURE PERFORMANCE INDICATORAS A MEASURE, THE NUCLEAR
18 SAFETY CULTURE ATDIABLOCANYONWAS DETERMINED TOBE IN
19 THE ADEQUATETO GOOD RANGE. NUMERICALLY,THE VALUEWAS
20 3.44.
21 WEALSOFOUNDTHENUCLEARSAFETYCULTURE
22 TOBE RElATIVELYSTEADY DURING THE TIME FRAME1997TO
23 1998 ATTHE INTEGRATED LEVEL BASED ON TWO DIFFERENT
24 RETROSPECTIVE TESTS. WE WILLDISCUSS THE IMPORTANCE OF
25 THIS FINDING OF STEADY PERFORMANCE OR RATINGS lATEIL
PAGE 511 ABOUT?
2 hIo. MERSCHOFF: YES.
3 MR. GUIBERT: PLEASE REMINDME IF I DONY.
4 MR. MERSCHOFF: I WILL
5 MR.GUIBERT: OKAY. THANKYOU.
6. WE HADSOME EARUER DIALOGUEON
7 ORGANIZATIONALIMPACTON SITE-WIDE RANIQNG. AND I WANT
8 TO SAYA FEW WORDS ABOUTWHATIS ON THE SUDE AND IT IS
9 ALSO CONTAINED IN YOUR REPORT, BUT THERE ARE ALSO MANY
10 OTHER DISPlAYS THATBASICALLYGIVEYOU THE SAME DATA,
11 THE SAME PICTURE.
12 WEDXTUSETHEINTEGRATEDPERFORMANCE
13 INDICATORTYPICALLYTO EVALUATESUKRGANIZATIONS. IT
14 IS INTENDEDTOLOOKANDCOMPARE A SITE TOA SITE. SO
15 USE OF IT IN THIS FORMMAYBE A LITTLEBIT MISLEADING,
16 BUTTHEKEYPOINTTHATIWANTTOMAKE,ITIS
17 ILLUSTRATIVEOF THE TREND THATYOUMENTIONEDEARLIER,
18 THE NUCLEARGENERATION CONSISTENTLY RANKS LOWER THAN
19 SOME OF THE OTHER ORGANIZATIONSON THE SITE. ANDTHAT
20 CARRIES THROUGH ALLOF THE NUMERICS THATWE PRESENTED
21 TO YOU IN THE EXECUTIVE SUMMARYREPORT.
22 I THINKhlAYBE IT IS WORTHWHILETO MAKE
23 SURE THATEVERYONE UNDERSTANDS WHATORGANIZATIONSWE
24 ARE TALKINGABOUTHERE BECAUSE NOTALLOF THESE TERMS
25 ARE ACTUALLYUSED AT DIABLOCANYON POWER PLOT. IN
PAGE 501 DIABLOCANYON,AS YOU NOTED EARUER IN
2 YOUR REMARKS, RANKED IN THE MIDDLEOF THE PIANTS IN
3 INDUSTRYDATABASE.
4 THIS NEXT PART IS GOINGTOREQUIREME TO
5 SPEND A UTTLETIME, PARTICUlARLYGIVEN THE DISCUSSION,
6 DIALOGUETHATOCCURRED.
7 MR. MERSCHOFF: CAN WE TALKJUSTFORA MINUTE,
8 JOHN, ABOUTTHE PLANTS IN YOUR DATABASE. WHEN I LOOK
9 ATADEQUATE,THE 3 SCALE, IT IS REALLYMINIhIUM
10 ACCEPTABLE. ANYTHINGLESS THANADEQUATE IS
11 UNACCEPTABLETOTHERESPONDENTS.
12 MR. GUIBERT: YES.
13 MR. MERSCHOFF: AND WHEN I LOOKATTHE RNGEOF
14 RESPONSES OF THE POPUIATION THATYOU HAVESURVEYED, NOT
15 THE PEOPLE HERE, BUT ALLTHE PlANTS, IT IS SURPRISING
16 HOW MANYOF THE MEANS ARE LOW3'SAND HOW MUCH OF THE
17 RANGE OF PLANTS Ye'HO RESPONDED HAVE BEEN BELOW 3 OR
18 UNACCEPTABLE, LESS THAN THE MINIMALLYADEQUATESO THAT
19 THE QUESTION I AM STRUGGLING WITH IS: IS THIS A
20 REPRESENTATIVE SAMPLE OF THE NUCLEARPOWER PIANTSOR IS
21 YOUR SAMPLE SKEWED TOPIANTS THATHAVE HAD SOME
22 PROBLEhIS ANDARE TRYINGTO DEAI.WITHTHIS AREAOR-
23 MR. GUIBERT: WELL. LET ME-IFYOU DON'T
24 MIND,COULD I ADDRESS THATATTHE POINT IN TIME IPUTA
25 SLIDE UP SO EVERYBODYCAN KNOWWHATWE ARE TALYJNG
PAGE 52,1 FACT, 'NUCLEAR GENERATION,'I DON' BEUEVE THATTERM
2 ISUSED. BUTITISINTENDEDTOCAPTURETHE
3 ORGANIZATIONSTHATROLL UP ACTUALLYUNDER DAVEOATLEY,
4 WHICH INCLUDEOPERATION SERVICES, MAINTENANCESERVICES,
5 OUTAGE SERVICES AND SITE SERVICES.
6 UNDER NUCLEARTECHNICALSERVICES,THAT
7 INCLUDES ENGINEERING SERVICES, LEARNINGSERVICES AND
8 NUCLEAR SAFETY ASSESSMENT ANDUCENSING.
9 NUCLEAR QUALITYSERVICES IS
10 SELFZONTAINED. ANDTHE NUCLEAR BUSINESS UNITIS WHERE
11 WE CAPTURE AND ROLL UP INPUTS FROM OTHER
12 SUB4RGANIZATIONSWHICH EITHER REPORT DIRECTLYTO THE
13 SENIOR VICE PRESIDENT OR THEY MAYEVEN REPORT OFFCITE
14 TO SOME OTHER PART OF PG&E, BUTTHEYHAVEA LOCAL
15 PRESENCE AND SERVE A FUNCTION AT DIABLOCANYON, SUCH .
16 AS, HUMANRESOURCES.
17 MR. MERSCHOFF: DO I UNDERSTAND YOU TOLD US
18 THATTHIS IS NOT- THESE ARE NOT FUNCTIONS THATYOU
19 BENCHMARKED AGAINSTTHE OTHER PLANTS. NUCLEAR
20 GENERATION, FOR EXAMPLE, IS ONLY IN THE 38TH PERCENTILE
21 IF IT IS COMPARED TOAN ENTIRE OTHER ORGANIZATIONTHAT
22 MAYBE PULLED UP BY ITS BUSINESS UNITOR QUALITYUNIT?
23 MR. GUIBERT: ITIS CORRECTTHAT WE DON'
24 NORMALLYDOTHIS.
25 MR. MERSCHOFF: WHY NOW?
omp imentary ompresse ranscriDt eywor n exingSA1VLUISREPORTING(805) 54I-5M2 (800) 500-5942
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SHEET 14 PAGE 531 MR. GUIBERT: WE DO HAVETHE CAPABILITYTO DO
2 IT.
3 MR. MERSCHOFF: WHYTHIS TIME?
4 MR.GUIBERT: ITWAS INTENDEDJUSTTO
5 ILLUSTRATETHE 7REND, WHICH THEN CARRIED lHROUGH ALL
6 THE RESTOF THE TRENDS.
7 MR. MERSCHOFF: OKAY.
8 MS. SMITH: EXCUSE ME. I DION% UNOERSTANDTHE
9 ANSWER TOTHATQUESTION THEN. DOES 7HAT38 PERCENTILE
10 MEAHNUCLEARGENERAllOH COMPAREOTOOTHER NUCLEAR
11 GENERATION?
12 MR. GUIBERT: NO. ITIS BASICALLYTAKING-
13 IF I CALCULATEDTHE SAME PERFORMANCE INDICATORNUMBER
14 USING ONLY INPUT FROM NUCLEAR GENERATION ANDTHEN
15 COMPARED THATAGAINSTANOTHERNUCLEARPOWER PINT.16 YOU MIGHTARGUE, I COULD HAVE PUTSOME
17 OTHER INDICATORS OF THE TREND, BUT IT IS INTERESTING
18 THATYOU HOHED IN ON ITEARLIER ANYWAY. SO ITIS GOOD
19 THATWE CAN GET THE DISCUSSION OUT ON%HE TABLE.
20 MR. BROCKMAN: SO JUST TO MAKESURE EVERYBODY
21 HAS GOT CLARITY,NUCLEAR GENERATION, ITWOULD BE GOOD
22 TO SAY, PERFORMANCE WAS-IWILLUSE THE WORD 'POOR,
23 BELOWAVERAGE-'ElATIVELY,ITWAS NOT AS GOOD AS THE
24 OTHERS, BUT TO SAY ITWAS 387HPERCENTILE COMPARED TO
25 OTHER NUCLEAR GENERATIONS, DONT GO TO THATQUANTITY?
PAGE 541 MR..GUIBERT: NO. IN FACT, I7HIMKTHATWOULD
2 SEA MISTAKE. I THINKTHIS GENERAL TREND IS PROBABLY
3 RELATIVELYREPRESENTATIVE OF GENERAL TRENDS THROUGHOUT
4 THE INDUSTRY.
5 YOUKNOW,ANADDITIONALINSIGHTIM7HIS
6 REGARD, YOUKNOW, IS THATWE DO A BUNCH OF DEMOGRAPHIC
7 ANALYSIS,TOO, BASED ON JOB POSITION ANDWORKER lYPE.
8 ANDHERE AT DIABLOCANYON, ONES, FOR EXAMPLE,WE LOOK
9 AT BARGAININGUNITOR NON.BARGAININGUNIT. BARGAINING
10 UNITPERSONNEL RATINGFOR7HE NUCLEAR SAFE7Y CULTURE
11 WERE13 PERCENT LOWER THANNONSARGAININGUNITS AND 10
12 PERCENT LOWER THANTHE GENERAL CULTURE AND WORK
13 ENVIRONMENT.I'4
IF YOULOOKATWHERETHEPOPULATIONOF
15 THE BARGAININGUNITPEOPLE ARE, THATIS IN NUCLEAR
16 GENERATION. I AM NOT SAYING THAT IS THE ANSWEROR A
17 BEAT.ALL,BUT7HERE IS SOME CORRElATION THERE.
18 MR. MERSCHOFF: THAYSAREALLY-THIS ISA
19 SIGNIFICANTPOINT THATHAS HELPED ME A LOT IN TERMS OF
20 THAT 38 PERCENTILE IS VERY TROUBLING,AND I THINKI
21 HAVEGOT IT INMUCHBETTER PERSPECTIVENOW.'2
MR. GUIBERT: OKAY. WHYDONT WE MOVE TOTHE
23 NEXT SLIDE.
24 WE ARE ALMOSTGOING TOGETTOlHE ONE YOU
25 ARE INTERESTED IN, EWS.
PAGE 551 MR. MERSCHOFF: I AM INTERESTED IMALLOF
2 THEM.
3 MR.GUIBERT: OKAY. WEU„7HEOHEYOUASKEDA
4 QUESTION ABOUT.
5 THESEARE OUR SIXAREASOF INQUIRY,ANDI
6 NLLSPEND A FEW MINUTES GOING OVER THOSE. ACTUALLY,
7 SPEND JUSTA FEW MINUTES. THE ONE OH WE LEFT4IOST
8 SIDE IS IDEMllFIEDAS 'IDEHTJRESOLUllOM.'TISA
9 MEASURE OF EMPLOYEE RATINGS OF ACTUALPERFORMANCE IH
10 IDENllFYINGAND RESOLVING POTENllALNUCLEAR SAFEIY
11 ISSUES THROUGH ALLMECHANISMSCOMBINED.
12 YOU NLLNOTE THE NUMBER IS NOTOH THERE,
13 BUTITISA3.67RATING,WHICHISIHWEGOODRANGEOF
14 OUR EVALUATIONCRITERIA. BUT IT IS ALSO IMPORTANTTO
15 NOTE THATIT IS IMPROVING. IT IS PERCEIVED TOBE
16 IMPROVING BYABOUT4PERCENT.
17 THE NEXTONE IS ENTITLED'MANAGEMENT
18 INFLUENCE.'ND7HAT IS EXACTLYWHATITIS. IT ISA
19 TEST OF THE INFLUENCEOF MANAGEMENTINPROMOTING
20 NUCLEAR SAFETY PRIORmES BYWALKINGTHE TALK,BY
21 LEADINGBY EXAMPLE. THE SCORE HERE IS 3.34, WHICH IS
22 NOTABLYBET7ER THAMJUSTACCEPTABLE, BUT WE BEUEVE IS
23 AN IMPORTANTOPPORTUNITY FOR IMPROVEMENTHERE ATDIABLO
24 CANON.
25 THE EMPLOYEE CONCERNS PROGRAM CAME NTH
5
PAGE 561 AN ABSOLUTE VALUERATING OF 3.32. THIS WAS INTENDEDTO
2 MEASURE OVERALLCONFIDENCE IN THE EMPLOYEE CONCERNS
3 PROGRAM. WE ALSOTHINKTHEREIS ROOMFOR IMPROVEMENT
4 THERE. HOWEVER, INLLPOINT OUT, YOU NLLSEE THAT
5 THE PROGRAM DOES SCORE IN THE UPPER QUARTILE-NEAR
6 THE UPPER QUARTILEOF THE INDUSTRY.
7 IN THE AREAOF NLLIMGMESS,WHATWEARE
8 TESTING THERE IS THE OVERALLPLANTENVIRONMENTAS IT
9 AFFECTS INDIVIDUALNLLINGNESS ANDTHEIR LIKEUHOODOF
10 REPORTING POTENTIALNUCLEAR SAFElY ISSUES. THIS ALSO
11 IS RATEDAT3.67, RElATIVELYSTEADYAND IN THE GOOD
12 RANGE.
13 THE NEXTONE IS ENTITLED'PERSONAL
14 EXPERIENCE.'ND BASICALLY,THIS IS INTENDEDTOTEST
15 AN INDMDUAL'SPERSONAL SATISFACTION IMTHEIR WORK
16 ENVIRONMENTAND GENERAL EMPLOYEE MORALE. 7HIS IS THE
17 ONEOFTHE SIXAREASOF INQUIRYTHATIS BOTH BELOW3.0
18 AT 2.86. SO IT IS RATED AS LESS THANADEQUATEAND IT
19 IS ALSO SHOWN AS DECLINING,DECLINED BY ABOUT7 PERCENT
20 AS PERCEIVED BY THE EMPLOYEES FROM 1997.
21 WEALSOASKAQUESTIONDIRECTLY
22 RELATED-DIRECTLYTOHAVETHE INDIVIDUALEMPLOYEES
23 RATE THE NUCLEARSAFETY CULTURE IN SORT OF A SUMMARY
24 WAY. AND IT GOES TO OVERALI„OURPULH7S NUCLEAR
25 SAFETY CULTURE BASED UPON OUR BEHAVIORS AND PRACTICES
omp imeniary ompresse ranscnpt eywor /n exingSANLUISREPORTING(805) 541-5962 (800) 500-5942
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0
Ci'HEET 15 PAGE 571 REFLECTS NUCLEAR SAFETY AS THE TOP PRIORITY.'HE
2 SCORE THERE WAS 3.65, WHICH IS GOOD, ANDTHAT IS ONE
3 TEST THATMAYBE A UTTLE LESS -ALITTLEMORE PURE,
4 PERHAPS, THAMONE THAT INCLUDES THE GENERAL CULTURE AND
5 WORK ENVIRONMENT.
6 'IERE IS A BETTER TESTON AMORE
7 INTEGRATED BASIS lATER.
8 MR. PROUlX: WHATEXACTLYAREYOU COMPARING
9 BElWEEN THE UGHT UNE ANDTHE DARKLINE?
10 MR. GUIBERT: IT IS PROBABLYNOTTOOREADABLE,
11 ISIT? THELIGHTLINEIS1997RATINGS,AMDTHEDARK
12 LIMEARE 1998.
13 MR.PROUlX: THE 1997WASTHEMARTINSTUDY
14 DONE?
15 MR. GUIBERT: NO. WHATWE DO IS ON SOMEOF OUR
16 QUESTIONS, IN ORDER TO GET SOME SENSE OFEMPLOYEES'7
MEWS AS TO WHICH DIRECTION THINGS ARE GOING, IS WE ASK
18 THEMTO RATE ITTODAYANDTHEIR PERCEPllON OF WHATIT
19 WOULDHAVEBEEN A YEARAGO, WHATTHEYTHOUGHT ITWAS A
20 YEARAGO.
21 MR. MERSCHOFF: THATIS WHATYOU REFERRED TOAS
22 YOUR REAR.VIEWMIRROR ASSESSMENTS?
23 MR. GUIBERT: ENCTLY. IMTERMS OF AN ABSOLUTE
24 VALUE,WE DIDN' LOOKATTHE MARTIM4IGMONREPORT AND
25 DID-WEHADTO DO SOME ADJUSTMEMTS TOTHE DATA
PAGE 59MR. GUIBERT: YES, WE DID.
2 MR. MERSCHOFF: -ATTHIS SITE SO YOU MUST
3 HAVESOME THRESHOLD.
4 MR. GUIBERT: YES.
5 LITS GOTOTHE NEXT SUDE, PLEASE.
6 THIS IS ACOhIPARISONOF SCORESAT DIABLO
7 CANYON IN THE SIXAREAS OF INQUIRYCOMPARING ITTO THE
8 NUCLEAR INDUSTRY DATABASE. AND I GUESS, TOANSWER YOUR
9 QUESTION, YOU NLLNOTE THAT,YES, THERE ARE SOME
10 SCORES BELOW3.0. AMD,YES, INDEED, WE HAVEDATAIN
11 OUR DATABASEFROM SOME PlAMTS THAT WEREN'T DOING TOO
12 WELL
13 YOU WILLALSOMOTETHATWEREALLYHAVE
14 VERY UTTLE DATATHATSHOWS PEOPLE ARE ABOVE4.0, AS
15 WELI„WHICHI THINKIS SORT OFiHE NATURALTENDENCY HOW
16 PEOPLE SCORE QUESllONNAIRES IMTHE RRSTP1ACE.
17 BUTINANYEVENT,ACOUPLEKEYPOINTSON
18 THIS SUDE. ANDLITS GOTOTHE EMPLOYEE CONCERNS
19 PROGRAM. YOUNLLNOTE THERE IS ABROAD RANGE THERE.
20 IN GENERAL, IN THE INDUSTRY, IF WE CUPPED OUR DATA
21 JUST OVER 1HE LAST1WOYEARS, YOUKNOW,THIS SCALE
22 WOULDSHORTEN BECAUSE I THINKIN GENERAL THE PROGRAMS
23 ARE IMPROVINGACROSS THE INDUSTRY.
24 SIMIlARLY,IF WE LOOKATTHE PERSONAL
25 EXPERIENCE SCALE, IN GENERAL IF WE CUPPED OUR DATAAT
PAGE 581 BECAUSETHEREWASSOMEAPPLESANDORANGES. BUTOUR
2 GENERAL CONCLUSION IS IT ALSO CONFIRMS THATTHE
3 PERFORMANCE HAS BEEN REIATIVELYSTEADYATTHE
4 INTEGRATED LEVEL
5 MR. PROUIX WHY I WAS ASKINGWAS THATlHE
6 MARTINSURVEY HADWHATSEEMS TO BE A RElATIVELYLOW
7 RESPONSE. I DON'T KNOW HOW REPRESENTATIVE THATWOULD
8 BEOFPG&E.
9 MR. GUIBERT: WELL,ALLI CAN SAY IS WE WERE
10 ASKED TO DO THATCOMPARISON TO SEE IF WE COULD MAKEANY
11 SENSE OF IT. WE DID. AND WE BELIEVETHATWHATIT
12 SAID, IF WE USED THEIR DATAPUTTING IT INTO OUR MODEL,
13 IT WOULDHAVEYIELDEDTHE SAME KINDOF CONCLUSION.
14 -THAT IS ABOUTALLWE CAN DO.
15 MR. PROULX IS THERE A LEVELATWHICHlHE
16 RESPONSE LEVELWOULD BE CONSIDERED NOT REPRESENTATIVE?
17 MR. GUIBERT: FORA SITE OR FOR AN
18 ORGANIZATION?
19 MR. PROULX: FORA SITE. IF YOU DID A SITE WIDE
20 SURVEY AND IT CAME UP WITH, SAY,20 PERCENT, WOULD THAT
21 BEANINVALIDSURVEYORISTHEREACUTOFF?
22 MR. GUIBERT: I THINKIF WE SAW SOMETHING AT 20
23 PERCENT, WE WOULDPROBABLYSAY WE NEEDED TO START OVER.
24 MR. MERSCHOFF: WELL, YOU DIDTHATFOR SOME
25 ORGANIZATIONS-
PAGE 601 TWO YEARS WORTH OF EXPERIENCE, WE PROBABLYWOULDSEE
2 THATSCALE COME DOWN BECAUSE OF ACTIONS GOING ON IN THE
3 INDUSTRY, THE CHANGES THATAREOCCURRING TOPOSITION
4 THE PlANTS TO BE SUCCESSFUL AND MORE COMPETITIVE
5 BUSINESS ENVIRONMENT. THE RELATIVERANKINGTHATWE ARE
6 SEEING HERE ATDIABLOCANYON, IN THIS AREAWE BELIEVE
7 IS INFLUENCED BYTHOSE CHANGES. THERE HAS BEEN A LOT
8 OF CHANGES GOING ON THATHAS AFFECTED PEOPLES UVES
9 ANDALSOTHEIRQUESTIONS OF CERTAINTYABOUTWHATTHEIR
10 FUTURE IS.
11 MR. MERSCHOFF: LET METRYANDRESTATE hIY
12 EARUER QUESTION A LITTLEMORE SIMPLY.
13 MR.GUIBERT: YES.
14 MR.MERSCHOFF: DOYOUFEELTHATTHESPECTRUM
15 OF PLANTS ASSESSED THATMAKEUP THATDATABASEISA
16 REPRESENTATIVE SAMPLE OR IS ITA SKEWED SAMPLE TOWARDS
17 EITHER THE POORER PERFORMERS OR THE BETTER PERFORMERS?
18 MR.GUIBERT: NO, ITHINKITISA
19 REPRESENTATIVE SAMPLE. IN SOME CASES WE HAVEGOTONE
20 OATAPOINTTHATISWAYOUTTHEREASANOUTR.IER.AND
21 THEIR TENDS TOBE MORE OF A CLUSTER LIKETHE 3.2 TYPE
22 OF RATINGS UPTOABOUTTHE3.81YPEOF RATINGS. SO,
23 YOU KNO,THE VAST PREPONDERANCE IS MORE IN THE MIDDLE
24 RANGE.
25 WE DID-IAMNOTGOINGTONAMEP1AMT
60
omp tmentary ompresse ranscri pt ck eywor n extngSANLUISREPORTING(805) 54I-5962 (800) 500-5942
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SHEET 16 PAGE 611 NAMES. BUT, YOUKNOW,OURDATABASEDOES INCLUDE
2 COMMONWEALTHEOISOH A FEW YEARS AGO. SO WE OO HAVE-
3 ANDTHEY WERE OBVIOUSLYHAVINGSOME TROUBLES ATTHE
4 TlME. WE DO HAVESOME PLNTS IMTHERE THATARE
5 OUTZERSNDTHEYAFFECTTHE RNGE.
6 BUT IN TERMS OF, YOUKNO,WHATISTHE
7 MIDDLEGROUND, YOUKNOW,THATIS WHERE 7HE VAST
8 PREPOHDERANCE OF THE PlNTS ARE. ANDPERHAPS IH
9 PRIVATE, I CAN TELLYAJ WHATSOME OF THE PLNTS ARE
10 THATSCORED COMPARABLYTODIABLOCANYON.
11 MR.RUEGER: ELLIS,WEHAVEASKEDTHATSAME
12 QUESTION, ANOTHEYOBVIOUSLYWONT SHARE WITH US WHAT
13 SCORES THE INDIVIDUALPLOTS GOT OTHER THANOUR OWN,
14 BUTTHEYDID GIVE US THE LIST OF THE PLANTS THATAREIN
15 THATDATABASE. AND IT IS A PRETTY GOOD REPRESENTATION.
16 FROM WHATI SAW, SOME VERY GOOD PLANTS THATHAVEVERY
17 HIGHRATINGSFROM OTHER ORGANIZATIONS,ETCETERA, AS
18 WELLAS A FEW, AS WAS MENTIONED,THATHAD HAD SOME
19 PROBLEMS. THAT IS ONE OF THE REASONS THEYWENT FOR
20 THE SURVEY.
21 BUT, IM GENERAL, I THINKIT IS A FAIRLY
22 GOOD REPRESENTATION OF PLANTS ACROSS THE INDUSTRY,
23 WHICH IS THE MAINREASON,FRANKLY,WE DECIDED TOGO
24 WITH SYNERGY, UNLIKEOUR PREVIOUS SURVEY, THATWAS A
25 GOOD SURVEY, BUT HAD NOOATABASE TO REALLYCOMPARE
PAGE 631 RANGE IN INDMDUALORGANIZATIONSWAS A FAIRLYBROAD
2 ONE, BUTALLOFTHEM WERE CLEARLY, NOTICEABLYABOVE THE
3 3.0. THOSE THATWERE LOWER, WE WILLTALKABOUT
4 SHORTLY.
5 IMTHE GENERAL CULTURE ND WORK
6 ENVIROHMENT,THE SITE MEANWAS 3.21. 7HAT IS NOT
7 ATYPICAL,NOTTHE NUMBER, BUTTHETREND THATIS GENERAL
8 CULTURE ANDWORK ENVIRONMENTIS RATED LOWER. THAT IS
9 INTHEADEQUATERANGE.
10 ONCE AGAIN,THEREWAS A WIDE
11 DISTRIBUTION. AND IMTHISCASE„WE HAVEFOUR
12 ORGNIZATIONUNITS THATWERE- THATRATED THE GENERAL
13 CULTURE ANDWORK ENVIRONMENTLESS THAMADEQUATE. WE
14 WILLTALKSOME MORE ABOUT7HOSE lATER, TOO.
15 IN THE LEADERSHIP, MNAGEMENT,SUPERVISOR
16 BEHAVIORS, YOU ILLSEE THATTHERATING IS 3.12. ND17 HERE WE PICK UP 97HATRATED LEADERSHIP, MANAGEMENT,
18 SUPERVISOR BEHAVIORSAS LESS THANADEQUATE.
19 MR.RUEGER ELLIS, TOPUTTHATINPERSPECTIVE,
20 ATTHE LOWEST LEVELWE TALKEDABOUTBEFORE WERE 9. I
21 THINKTHERE WAS 32, IF I RECALL, ORGANIZATIONSTHATWE
22 HADACTUALSCORESFOR?
23 MR.GUIBERT: YES.
24 MR.RUEGER: SO IF HE SAYS'9,'IT IS90UTOF25 32.
PAGE 621 AGAINSTOTHERS ON HOW WE SCORED. HERE WE DID HAVE
2 REPRESENTATIVE SAMPLES TO GIVE A SENSE OF WHATTHESE
3 NUMBERS REALLYMEAN FOR US.
4 MR. MERSCMOFF: THATIS WHAT I WAS LOOIIGFOR.
5 I AMNOTFISHING FOR THE SCORES OF OTHER PLANTS. I
6 WANTEDTO GET A SENSE OF THOSE hIEDINPOINTS ANDWHAT
7 THEY REALLYMENT.
8 MR. BROCKMAN: I WANTTO GET OHE POINT CLEAR
9 BECAUSE A LOT OF TlhIES I HAVESEEM THIS PRESENTED, A
10 LITTLEDOT IN THE MIDDLEOF THE LINE FOR THE AUDIENCE
11 OUTTHERE. IS THAT-EVERYWHERE IN THE DXUMENTIT
12 SAYSITISAMEAN. ISITAMEANORAMEDIAN?
13 MR. GUIBERT: IT IS ACTUALLYA MEDIAN.
14 MR. BROCKMAN: THANKYOU.
15 MR. GUIBERT: 7HANKYOU FOR THATCORRECTION.
16 CAH WE HAVE THE NEXT SLIDE, PLEASE.
17 THESE ARE SOhIE SITE.WIDE RESULTS LOOKING
18 ATTHE MODELLEVEL,THE ROLL4P OF THE INTEGRATED MODEL
19 LEVEL IN 7HAT REGARD YOU WILLSEE THATTHESCORE FOR
20 THE NUCLEAR SAFETY CULTURE MODELWAS 3.61. ONCE AGAIN,
21 THIS IS CLEARLYA PURE TEST OF THE CULTURE WITHNO
22 INFLUENCE 07HER THAN WHATNATURALLYOCCURS IN THE
23 GENERAL CULTURE AND WORK ENVIRONMENT. THATRATE IS IN
24 THEGOOORANGE.
25 I THINKSOMETHING TONOTETHERE, THE
PAGE 641 MR. GUIBERT: I WOULD LIKETOTURN TOTHE NEXT
2 SUDE.
3 INHERE, WE ARE GETTING INTO SOME
4 SPECIFIC TESTS OF THE SAFETYCNSCIOUS WORK ENVIRONMENT
5 ASPECTOFTHEMODEL AHDWEHAVEANUMBEROFKEY
6 QUESTIONS THATWE DESIGNED TOPROBE NDTEST FOR
7 INDICATORS OR PRECURSORS OF POTENTIALCHILLEDWORK
8 ENVIRONMENTANDALSO SOME TOTEST DEMONSTRATIVE
9 WIWNGNESS TOACT.
10 WHATWEDOISWE LOOKATPERSONAL
11 EXPERIENCE, BOTH OF PEERS, SUPERVISORS AND MANAGEMENT.
12 ANDWE BELIEVETHAT IS ACTUALLYTHE MOST IMPORTANT
13 TEST: WHATDOES SOMEONE BELIEVE IS HAPPENING TOTHEM OR
14 WHATHAVETHEY EXPERIENCED. BUT WE ALSOASKQUESTIONS
15 TO GET PERCEPTION BEYOND THE LOCALWORKER.
16 NEXTSLIDE,PLEASE.
17 SOOUR CONCLUSIONS IN THIS REGARD WITH
18 RESPECT TOTHE ENVIRONMENTAT DIABLOCANYONFOR RAISING
19 POTENTIALNUCLEAR SAFETY ISSUES OR QUALllYCONCERNS IS
20 THATEMPLOYEES ARE GENERALLYVERY COhlFORTABLE WITH
21 RESPECT TOTHE OPENNESS AND RECEPTMiY OF THEIR PEERS,
22 THEIR IMMEDIATESUPERVISIONND THEIR IMMEDIATE
23 MANAGEMENT. IN GENERAL, THE RNGE OF POSITIVE
24 RESPONSES IN THIS AREA IS AROUND90T094 PERCENT. THE
25 94 PERCENT REFLECT THE RECEPTIVITYOF 'MY'MMEDIATE
omp momentary omyresse ranscnpt evwor Jn exingSAÃ LUIS REPOR TING(805) $4/-$962 (800) 500-5942
SHEET 17 PAGE 651 SUPERVISOR.
2 OHTHE OTHER HAND,WHEN PEOPLE LOOKAT
3 THE GENERAL WORK ENVIROHMENT,THEY PERCEIVE IT TOBE
4 LESS. OPEN AND RECEPTIVE AS THEIR OWHIMMEDIATEWORK
5 ENVIRONMENT. POSITIVE RESPONSE RATINGS WERE 70T082
6 PERCENT RANGE THERE.
7 TURNINGNOW TOTHEANALYSISOFINDMDUAL
8 WILLINGNESSTO TAKEAPPROPRIATE ACllOH, IRRESPECTiVE OF
9 7HE ENIRONMENT. ANDWETESTTHIS, AS WE MEHllOHED'0
EARLIER, BYWILLINGNESSTO INFORM A SUPERVISOR IF ONE
11 FOUND A POTENTIALNUCLEAR SAFETY ISSUE OR CONCERN OR
12 DOCUMENT IT IN AN ACTION REQUESTAND, ALSO, SOME TESTS
13 'TO SEE WHATWOULD HAPPEN IF ONE WAS NOT SATISFIED WI7H
14 THE RESPONSE OF SUPERVISION.
15 IN THIS AREA, WE-OUR CONCLUSIONS
16 ARE-
17 NEXTSUDE.
18 -ISTHATTHEVASTMAJORllYOFEMPLOYEES
19 WOULDTIEACTIONTO INFORMTHEIRSUPERISOR OR TO
20 WRITE AHACTION REQUEST. THE POSITIVE RESPONSE THATI
21 WOULD INFORM MYSUPERVISOR WAS 97 PERCENT. THE
22 POSITIVE RESPONSE TO WRITE ANACTIONREQUEST WAS 89
23 PERCENT. FURTHER ANALYSISOF THE 89PERCENT INDICATES
24 THATTHE PREDOMINANTCONTRIBUTIONSTOTHE NEGATIVE
25 PERCENTAGE THERE WERE ORGANIZATIONSTHATYOU WOULDN'T
65,
PAGE 661 NECESSARILY EXPECTTOBE INTHE BUSINESS OF WRmNG
2 A.R.'S, LIKETHE CLERiCALSTAFF AND OTHERS OF SIMIIAR
3 ILK.
4 WEALSONOTED THATMOST EMPLOYEES WOULD
5 PUSH FOR RESOLUTION ANDESClUTE THE COHCERN TO
6 MANAGEMENTIF THEY ARE NOT SATISFIED WITH THEIR
7 SUPERVISOR'S RESPONSE. THATWAS ATTHE 89PERCENT
8 LEVEL
9 NEXTSLIDE,PLEASE.
10 I WOULDLIKETO-
11 MR. MERSCHOFF: BEFORE YOULEAVETHATONE,
12 JOHN, IT IS PRETTY MUCHTHE SAME QUESTION I ASKED
13 BEFORE. BUT I AM INTERESTED IN YOUR VIEWASTHE
14 ANALYZEROF THIS DATAANDYOUR EXPERIENCE AT OTHER
15 PLOTS.
16 AS I SAID BEFORE, I STRUGGLED WITHTHIS.
17 AND IT LOOKS LIKEEMPLOYEES ARE WILLINGTO COME FORWARD
18 DUE TO THE STRENGTH OF THEIR CHARACTER ANDTHEIR
19 PERSOHAL INTEGRITYAS OPPOSED TO AH ORGANIZATIONTHAT
20 IS GIVINGTHEM THE SUPPORT TO DOTHAT. AND I HAVECOME
21 TOTHATCONCLUSION BY LOOKINGAT THE NEGATIVES.
22 MR. GUIBERT: SURE.
23 MR. MERSCHOFF: I'AMINTERESTED IN YOUR VIEWOF
24 WHATTHIS REALLYMEANS.
25 MR. GUIBERT: WELLWHATYOU SEE-I MEAN,
PAGE 671 THESE ARE SITE-WIDE COMPOSITE DATATHATI HAVEGIVEN
2 YOU UP TOTHIS POINT. WHATYOU SEE WHEN YOU LOOKAT
3 THE NUhIBERS IH lHESE INDMDUALAREAS IS THAT;YOU
4 KNOW, SOME ORGANIZATIONSHAVEHIGHHUMBERSACROSS THE
5 BOARD OH7HIS. ANDSOME HAVEHIGHNUMBERS FOR THE TOP
6 ONE BUT LOWER NUMBERS FOR THE BOTTOM. ANDTHATMAY
7 INDICATETHEIR PERCEPTIOHOR BEUEFS THATWITHRESPECT
8 TO, YOUKNOW,WHATIS THE RECEPTIVITYOF MANAGEMENTIF
9 I TAKESOMETHING UP THE UNE TOTHEM.
10 THEREARECLEARLYSOMEORGANIZATIONS
11 WHERE THATPERCEPllONIS NOT WHERE DIABLOCANYONWANTS
12 ITTOBE. THE GOOD NEWS ISTHATALMOSTACROSSTHE
13 BOARD, PEOPLE SAYTHEYWILLINFORM THEIR SUPERVISOR AND
14 THEY WILL WRITE AHA.k IN FACT, MANYORGANIZATIOHS,
15 INDICATEDMUCHMORE POSITIVE RESPONSE TOANACTION
16 REQUESTTHAN89 PERCENT.
17 SOI GUESS, YOUKHOW,THEISSUEISTHAT
18 OHCE YOU DEPART-IN SOME ORGANIZATIONS,ONCEYOU
19 DEPART FROM YOUR SUPERVISOR, YOU DONVFEEL AS WARMAND
20 FUZZY. 7HERE ARE ACTUALLYONE ORTWOORGANIZATIONS,
21 CLERICALSERVICES AND ONE OF lHE OTHER ONES, WHERE IT
22 LOOKS UKE7HERE ARE ISSUES WITHTHE SUPERViSOR, NOT
23 THE MANAGEFL
24 7HETEXTUREOFTHATDETAILWEHAVE
25 PROVIDED TOTHESE FOLKS SOTHEY CAN ASSESS EACH
PAGE 6B1 INDMDUALSITUAllONOH THE MERITS. WHATWE HAVE HERF.
2 IS IHE SITE-WIDE COMPOSITE.
3 hIR. POSLUSNY: HAVEYOU SEEN SIMIIARRESULTS ON
4 THE GOOD PERFORMERS THATYOWE EVALUATED?
5 MR. GUIBERT: YOUKNOW, I THINKWE TEND TO
6 SEE ABOUTTHE SAME IIDOFPOSITIVE RESPONSE RATE TO
7 INFORM SUPERVISORS ANDWRITE A.R.'SAS THE 07HER. THEY
8 HAVETHEIR OWN ORGANIZATIONSTHATARELESS UKELYTO
9 WRITE A.R.'S JUST AS A MATTEROF BUSINESS.
10 AHOAC7UALLYTHE89PERCENTCOMPOSITE
11 NUMBER, IF WEHAVEAWILUNGNESSTOPUSH, IS CERTAINLY
12 NOT OUTOF UNE WITH SORTOF THE GUYS IN THE AVERAGE.
13 IT IS A UTTLEBITOUTOF UNE WITHTHE GUYS WHOAREAT
14 THE TOP. I MEAN,FOLKS CAN COhIE UP WITH-THERE IS
15 ONE SITE WHO SCORED OVER4.00N THE COMPOSITE,
16 INDICATOR. AND I CAN ASSURE YOU THATTHEIRNUMBER WAS
17 A LOT BETTER IN THIS AREAlHAN89.
18 IWOULDLIKETOTALKALITTLEBITABOUT
19 THE ANALYTICALAPPROACH FOR THE INDMOUAL
20 ORGANIZATIONS. AS MENTIONED,WE PERFORMED ANLYSES AT
21 ALLLEVELS FROM THE FIRSTORGANIZATIONALLEVELALLTHE
22 WAYUP TORE SECOND COMPOSITE. THESE ARE TOTARGET
23 BOTH OUT4ERS ON EITHER SCALE, BUT PARTICULARLYTO
24 IDENTIFYRELATIVEOPPORTUNITIES FOR CONTINUOUS
25 IMPROVEMENT.
mp imentary ompresse ranscript eywor n exingSAN LUIS REPORTING(805) 54l-5562 (800) 500-5942
~ SHEET 18 PAGE 691 WE LOOKAT DEVIATIONSFROM THE SITE BEING
2 VALUEDFOR EACH OF THE ASSESSMENT hIODELS. THIS LEADS
3 TO THE IDENTIFICATIONOF TOP AND BOlTOMQUARTILE
4 ORGANIZATIONSATANYGIVEN SITE. THOSE ARE RElATIVE
5 RANGES.
6 AS GREG MENTIONED,THATMENS 1HATS
7 ALMOSTAFORCEDRNYJNGTHAT80UTOF32AREGOINGTO
8 BEATTHETOPAND80UTOF32AREGOINGTOBEATTHE
9 BOTTOM.
10 WEALSOLOOKATPXKETSOFNEGATIVE
11 PERCENTAGES.
12 ITHINK-WELL,BEFOREIGETTOTHE
13 RESULTS, WE ALSO IM THE COURSE OF DURING THE WRITE-IN'4 COMMENTS ND THE INTERVIEWS, OCCASIONALLYOBTAINENOUGH
15 DATAWHERE WE THINKWE ALSO CN PROVIDE SOME INSIGHTS
16 AS TO WHATMIGHTBE DRNERS, CAUSES OF LOW RATINGS IN
17 ORGANIZATIONS.
18 WE DIDGETA GOOD BITOF INPUTON THAT IN
19 BOTH SHIFT OPERATIONS, NSSS ENGINEERING, NUCLEAR STEAM
20 SUPPLYSYSTEM-MAINTEMNCE-FXCUSEME-ATOIABLO
21 CANYONAND HAVEPROVIDED THOSE INSIGHTS.
22 CANIHAVETHE NEXTSLIDE.
23 WHATWE FOUND ATOIABLOCNYOM,BY THE
24 WAY, IS THATTHE ORGNIZATIONTHATSHOWED UP IN BOTH
25 THE TOP AND BOTTOM QUARTILESHOWED UP 1HERE
PAGE 711 WITH BARGAININGUNIT PERSONNEL ANDMOST OF THEMARE-
2 IN FACT, THEYALLARE!!!THE NUCLEAR GENERATION
3 FUNCTIONALORGNMON.4 NEXTSUDE,PLEASE.
5 GETllNG UNDER OUR CONCLUSIONS, AS
6 MENTIONED EARUER, USING THE INTEGRATEDNUCLEAR SAFElY
7 CULTURE PERFORMANCE INDICATORAS A MEASURE, THE
8 SITE.WIDE NUCLEARSAFETY CULTURE WAS FOUND TO BE AGAIN
9 IN THE GOOD RANGE AND IS BEING RELATIVELYSTEADY.
10 USING THE NUCLEAR SAFETY CULTURE MODELRESULTS WHICH
11 ARE SOMEWHATPURER, ITWOULD INDICATETHATTHEYARE IN
12 THE LOWER END OF THE GOOD RANGE.
13 THE CURRENT PERCEPTIOM OF THE NUCLEAR
14 SAFHY CULTURE VARIES WITHINCERTAIN ORGANIZATIONS.
15 ALLARE NOllCEABLYBETTER THANADEQUATE. SOME ARE VERY
16 GOOD. ANDWE HAVE IDEMTIFIEOTHE OTHER ONES THATON
17 THE OTHER END OF THE SPECTRUM THATMERITPARTICULAR
18 ATTEMTION.
19 IMEANTDEUBERATEACllONWILLBENEEDED
20 TOACHIEVEFURTHER IMPROVEMENT. WE TALKEDABOUT
21 DELIBERATE. WE TALKABOUT- I MENTIONEDEARUER THAT
22 THE STEADYTREND HAD SOME MENINGTO US, NO I WOULD
23 UKE TO SHARE THATMFNING.
24 OUR EXPERIENCE INDICATESTHATIF YOU WANT
25 TOPRGIECTOUT INlHEFUTURE OF WHAT IS LIKELYTO
PAGE 70CONSISTENTLY ACROSS ALLOUR MODELS, VIRTUALLYALLTHE
DIMENSIONS OF THE MODELS. THERE ISA VERY CLEAR
PATTERN OF WHICH ORGANIZATIONSWERE WHICH.
THESE TOP QUARTILEORGANIZATIONS,AS WE
MENTIONED,MAYHAVEATTRIBUTES OF POTENTIAL EhIULATIOM
IM TERMS OF BEHAVIORSAND PRACTICES.
YOU WILLNOTICE THATMOST OF THESE
ORGANIZATIONSARE HIGHLYPOPULATED WITHSAlARIED,
NONBUSINESS UNIT PROFESSIONALS. A NOTABLE EXCEPTION
IS THE CHEMISTRY/ENVIRONMENTALOPERATIONS ORGANIZATION,
WHICH IS HIGHLYPOPULATED WITHBARGAININGUNIT
TECHNICIANS. SO IT IS N INDICATORTHATTHINGS CAN
WORK. IT IS NOT JUST A MATTEROF WHO IS IMTHE UNIT.
NEXT SUDE, PLEASE.
BASED ON OUR COLLECTIVEEVALUATIONOF
DEVIATIONSFROM SITE MEANS, POCKETS OF NEGATIVE
RESPONSES, ND 01HER TRENDS ND INSIGHTS, 1HE FOLLOWING
ORGANIZATIONSWERE IDENTIFIEDAS THE HIGHEST RELATIVE
PRIORITY ORGANIZATIONSOF DIABLOCANYON FOR ADDITIONAL
ACTION. IT INCLUDES THOSE WHO WERE CONSISTENTLY IN THE
LOWER QUARTILE. THIS IS WHERE THE GREATEST OPPORTUNllY
FOR IhIPROVEhlENT EXISTS. ADDITIONALACTION IN TERMS OF
EVALUATION,INTERVENTION,AND/OR REMEDIATIONHAS BEEN
SUGGESTED.
THESE ORGANIZATIONSARE HIGHLYPOPULATED
PAGE 721 'HAPPEN12,18 MONTHS DOWN THE ROAD, WHAT IS hlOST
2 IMPORTNT IS THE RATE OF CHANGE, THE RATE OF DIRECTION,
3 WHERE THINGS ARE GOING. THATHAS BEEN OUR EXPERIENCE.
4 AND FORA SITUATIONWITH STEADYRATINGS,
5 WHICH IS THE CASE HERE AT DIABLOCNYOM,OUR EXPERIENCE
6 INDICATESTHATABSENTACTION,YOUHAVEGOTJUSTAS
7 EQUALA LIKELIHOODOF THINGS STAYINGTHE SAME AS YOU DO
8 DECUNING.
9 MR.BROCKhlAM: TOhIE SURE THATI UNDERSTAND
10 THAT, IN OTHER WORDS, ABSENT SOhlE DEMONSTRATIVEINPUT
11 FROM THE MAMAGEMENTTEAM,THE POTENTIALATROPHYOFTHE
12 PERFORMANCE GOING DOWN CERTAINLYEXISTS AS MUCH AS
13 MAINTAININGSTEADY.
14 MR. GUIBERT: YES.
15 MR. BRXKMAN: IT COULD JUST FALLOFF?
16 MR. GUIBERT: OUR EXPERIENCE INDICATES IT
17 IS-MAYBE60/40,BUTITISPRETIYMUCHEQUALBASED
18 ONWHATWEHAVEOBSERVED.
19 COULD I HAVETHE NEXT SLIDE, PLEASE.
20 FROM A SITE.WIDE PERSPECTiVE, THIS IS
21 SOMEWHAT OF A RECAP OF WHATWE PRESENTEO EARLIER ON THE
22 SAFETY40MSCIOUS WORK ENVIRONMENT.
23 I WILLJUST SAY,AS I DIDTHEN, RATINGS
24 TEND TOBE SOMEWHATLOWER IN SEVERAL OF 1HE BOlTOM
25 QUARTILEORGANMONS. ANDWE HAVEIDENTIFIEOTHOSE
omp imentary ompresse ranscnpt eyer in exingSAiVLUISREPORTING(805) 541-5962 (800) 500-5942
0
SHEET 19 PAGE 731 TOPGEE.
2 NEXT SLIDE, PLEASE.
3 THEREAREA COUPLE OFADDITIONAL
4 NOTEWORTHYRESULTS. YOU NLLSEE HERE SOME KEYVAI.UES,
5 SUCH AS, NUCLEAR SAFETY IS THE FIRST OVERRIDING
6 PRIORiTY; KEY BEHAVIOR, EXPECTATlOHS AND STANDARDS; A
7 KEY PRACTICE, AVERY KEY PRACllCE,OPERATING,
8 MAINTAININGAND MODIFYINGTHE PLAHTACCORDIHGTOTHE
9 LICENSING AND DESIGN BASIS REQUIREMENTS. ANDYOU WILL
10 ALSO SEE AN INDICATIONOF A PROGRAM.
11 JUSTASA SIDE NOTE,ALMOSTBYTHE
12 ABSENCE OF NEGATIVECOMMENTS OMMANYOFTHE PROGRAMS
13 ANDPROCESSES ATDIABLOCANYON,WHICH WE DOTYPICALLY
14 FINDATLEASTONEPROGRAMORPROCESSINEACHOFOUR'5
SITES WHERE THERE ARE STRONG NEGATIVES,OUR CONCLUSION
16 IS THATIN GENERAL, PROGRAMS AND PROCESSES APPEAR TOBE
17 AN AREA OF STRENGTHHEREAT DIABLOCANYON.
18 NEXT SLIDE, PLEASE.
19 THIS IS JUST70HIGHLIGHTAFEWKEY
20 BEHAVIORSAND PRACTICES THATWE LOOKAT. ANDTHEGOOD
21 NEWS HERE IS THATTHESE ARE ALLVERY STRONG.
22 NEXT SLIDE, PLEASE.
23 THIS NEXT SLIDE INCLUDES SOME ADDITIONAL
24 NOTEWORTHY RESULTS RElATEDTO EMPLOYEE PERCEPTIONS OF
25 THE NEED FOR IMPROVEMENTINMANAGEMEN7SEFFORTS TO
PAGE 751 7HISISPROBABLY7HEKEYONE,ATLEASTOHTHISSLIDE-
2 IS THE MAJORITYOF FOLKS ATSHIFT OPERATIOHS WANTTO
3 HEAR MORE ABOUTTHISBEFORE THEY MAKEUP THEIR MINDSAS
4 TO WHETHER MANAGEMENTDIDTHE RIGHTTHING.
5 NEXT SUDE, PLEASE.
6 BOTHTHROUGHTHEWRITE4COMMENTSAHDTO
7 SOME DEGREE BYANALYZINGTHE SURVEY RESULTS,ONE WOULD
8 CONCLUDE THATSOME SHIFT OPERATIONS PERSONNEL FEELTHAT
9 THE ENVIRONMENTIS CHILLEDAS A RESULTOF THIS
10 SITUATION.
11 AS AN INDICATOR,THOUGH, OF WHATlHEY
12 WOULD REALLYDO IRRESPECTIVE OF HOW THEY FEEL, WHAT
13 UNCERTAINllESTHEY MAYHAVEREGARDING 7HE SITUATION,
14 THEY EXPRESSED INDIVIDUALNWNGNESSOF SHIFT
15 OPERATIONS PERSOHNELTO IDENTIFYPOTENTIALNUCLEAR
16 SAFETY ISSUES TO IMMEDIATESUPERVISION IS HIGH,98
17 PERCENT POSITIVE.
18 7HEYAREALSOWELLABOVElHESITEIN
19 TERMS OF WILLINGNESS TO WRITE AHA.k,THATTHEYWOULD
20 OOTHATAT95PERCENTASOPPOSEOT07HE SITE MEANOR
21 SITE POSITIVE RESPOHSEOF 89 PERCENT.
22 WEDOBEUEVETHATFORSOME, THIS
23 SITUATIONHAS CONTRIBUTEDTOA DECREASE IN THEIR
24 CURREMTNLLINGNESS TO PUSH OR ESCALATE AN ISSUE TO
25 MANAGEMENT. YOU MAYRECALLTHATTHESITE NDE NUMBER
PAGE 741 PROMOTE AND REINFORCE THE NUCLEAR SAFETY CULTURE.
2 YOUNOTEDTHATTHEMANAGEMENTIHFLUENCE
3 SCORE I SAIDATTHATTIME, THATWAS AN OPPORTUNITY FOR
4. IMPROVEMENT. WE BELIEVETHATRIGHT HERE IS THE
5 INITIATIVESTO MOVE FORWARD AND IMPROVE THE NUCLEAR
6 SAFETY CULTURE TO MAKESURE THAT IT IMPROVES AS OPPOSED
7 TO BEING STEADY OR DECLINING. THIS IS A GOOD PLACE TO
8 THINKABOUTANDTO START. EVERYBODYGET A CHANCE TO
9 REAOTHAT? OKAY.
10 NEXT SLIDE.
11 THIS ISA- BECAUSE WE RECEIVED SO MUCH
12 INPUT THROUGH THE INTERVIEWSAND PARTICULARLYTHE
13 WRITE.IN COMMENTS REGARDING THE RECENT REMOVALFROM
14 DUTYOF AN OPERATIONS SHIFT FOREMAN, WE FELT ITWAS
15 IMPORTANTTHATWE SHARE NTHYOU WHATWE LEARNED OR AT
16 LEAST WHATTHAT INPUT SAID TOUS.
17 ANDIWANTTOMAKEACAUTIONARYNOTE
18 HERE. IT IS INCORRECT TO MAKETHE ASSUMPTIOMTHATTHIS
19 IS THE ONLYOR MAYBEEVEN THE PRIMARYDRIVER WITHIN
20 SHIFT OPERATIOHS. 7HERE ARE OTHER ISSUES IM THERE
21 ABOVEAND BEYOND THIS ISSUE. AND MOST OF THEM ARE
22 ASSOCIATEO WITHTHE IMPACTS OF CHANGE THATHAVE
23 OCCURRED. THERE HAVE BEEN A LOT OF CHANGES IH
24 OPERATIONS OVER THE LASTYEAR.
25 IN TERMS OF THIS SITUATIOH,WE FOUND-
PAGE 761 WAS89PERCENT.
2 THE NUMBER INTERMSOF'IAMWILLINGTO
3 ESCALATEAN ISSUE TO MANAGEMENTIF NOT SATISFIED BY MY
4 SUPERVISOR'DROPS T075 PERCENT POSITIVE IN SHIFT
5 OPERATIONS.
6 MR.POSLUSHY: LETMEASKTHATQUESTIONON THE
7 USEOFTHEWORD'SOME.'OUUSEITALOTINTHE
8 DISCUSSION. WHATTHRESHOLD DO YOU HAVEFOR REPORTING
9 AN ITEMUSINGTHE WORD'SOME'?
10 MR. GUIBERT: I THINKITIS IMTHEEYE OF THE
11 BEHOLDER, SO 70 SPEAK. I AMNOT SURE THATI CAN SAY
12 THATWE ARE SYSTEMATIC IHTHAT. IF WE USETHE WORD
13 'MAJORITY,'WEARE TALKING,OBVIOUSLY,GREATER THAN50
14 PERCENT. IF WE SAY'MOST,'YOU KNOW, WE ARE PROBABLY
15 TALYJNG,YOUKNOW,800R-80PERCEHTORMORE. IF WE
16 TALKABOUTTHE 'VASTMAJORllY,'WEARE PROBABLYTALKIHG
17 90 PERCENT OR 95 PERCENT. AND'SOME'S SORTOF-I
18 AM NOT SURE I COULD, WITHOUTSOME CRmCISM, BY GOING
19 BACKINTO ITAHDLOOKINGAT IT, YOU KNOW, BE ABLETO
20 PUT ATARGET NUMBER ON IT.
21 BUT I'IINKINGENERAL, YOU KNOW, IF IT
22 IS- WE PROBABLYDONT-WE DON'T TAKE INDMDUAL
23 INPUTS,BUTIF7HINGSGETTOTHEPOINT-INNUCLEAR
24 SAFETY, FOR EXAMPLE,WE IDENTIFYATHRESHOLD FOR
25 FLAGGING. IN THE NUCLEAR SAFETY CULTURE MODEL, WE
omp momentary ompresse ranscr>pr eywor n exingSANLUISREPORTING(805) 54I-5962 (800) 500-5942
/
SHEET 2'0 PAGE 771 TYPICALLYIDENTIFYA FlAG IF RATINGS ACROSS THE
2 DIMENSIONOR SUMIMENSIONGET TOTHE POINT OF IN THE
3 10 TO 15PERCENTRANGE.
4 7HE GENERAL CULTURE, WE RAISE A FLAG WHEN
5 IT GETS INT07HE 200R25PERCENTRANGE. THATMEANS
6 YOU GOT TOGOLOOKATIT. SO I GUESS TO SOME EXTENT,
7 7HATMAYHELPDEFINEIT.
8 MR. RUEGER I WOULDUKETORAISEONE ITEM
9 RIGHT NOW. I KNOWYOU MENllONEDYOU WOULDUKE TO
10 FINISH BY4STHIS SESSION, AND PERHAPS BECAUSE OF MY
11 COMMENTS ANDWE GOT STARTED A UTilElATEOR WHATEVER,
12 WE ARE NOW DOWN TOABOUT 15 MINUTES LEFT. I DOTHINK
13 IT IS IMPORTNTATSOME POINT7HATWE GETTO DAVE
14 OATLEYANDWHATWE ARE DOING ABOUTSOME OF THE AREAS.
15 SO I WNTTO RAISE THE ISSUE IF YOU WOULD
16 LIKEUS TO SWITCH OR PERHAPS FINISH UP WITH SOME OF THE
17 MAINPOINTSYOUWNTTOMAKE.
18 MR. MERSCHOFF: INTERMSOF DAMAGECONTROI„ IN
19 FAIRNESS, WE STARTED A LITTLEBIT lATE, I WANTTOHOLD
20 TOTHE4:15 START FOR THE SECOND MEETING. WE CAN
21 CERTAINLYGIVE YOU 10 MINUTES BACKAND MOVE OUR TABLES
22 A LITTLEMORE QUICKLYSO YOU CAN TRIAGE YOUR
23 PRESENTATION.
24 MR. GUIBERT: DAVENEEDS 15. I WILLBE DONE
25 IN 10MINUTESMAX,
PAGE 79NEXT SLIDE, PLEASE.
2 OURCOLLECTIVEEVALUATlONALSOINDICATES
3 THATTHEMNNER IN WHICH CHANGE MANAGEMENTHAS BEEN
4 IMPLEMENTEDCOULD BE IMPROVED. MOST PARTICUlARLY,THEY
5 BEUEVE THATMANAGEMENTNEEDSTODOA BETTER JOB OF
6 OBTAININGEMPLOYEE INPUT, BUYS AND OWNERSHIP UP FRONT
7 BEFORE IMPLEMENTINGSIGNIFICANTCHANGES.
8 THEYALSONOTEDPERCEPTIONSTHATTHE
9 QUALITYOF MANAGEMENTNDSUPERVISION VARIES NDELY
10 FROM ORGNIZATIONTOORGNIZATIONND7HEYHIGHUGHTED
11 OPPORTUNITIES FOR IMPROVEMENTIN LEADERSHIP SKILLS,
12 BEHAVIORMANAGEMENTSKILLS, CONFUCTMANGEMENTSKILLS
13 AND EFFEC7lVE PERFORMANCE APPRAISAL SKILLS.
14 NEXTSUDE, PLEASE.
15 WE PROVIDED TOPG&E MANAGEMEN77KEY
16 SUGGESTIONS FOR CONTINUED IMPROVEMENTIN 7HE DIABLO
17 CANYONCUL7URE. MOSTOF THESE RElATE DIRECTLYTOTHE
18 GENERAL CULTUREND WORK ENVIRONMENT, BUT HAVE
19 CARRY4VER EFFECTS ONTHE NUCLEAR SAFHY CUL7URE.
20 OURFIRSTSUGGESTIONRElATEOTOTRUSTIN
21 MANAGEMENT,AS NOTED EARUER EMPLOYEES'7RUSTND
22 CONFIDENCE INMANAGEMENTAPPEARSTOBE GENERALLYLOWER
23 7HANDESIREO. ND OUR SUGGES7lON IS DETAILEDHERE.
24 WE'HINKTHEKEYWORDHEREIS
25 'REINFORCED'; THATIS TO ENSURE THATTHESE BEHAVIORS
PAGE 78SOTHE GENERAL CULTURE WORK
2 ENVIRONMENT--
3 LETS HAVE7HE NEXT SUOE, PLEASE.
4 - IS PERCEIVED IN THE ADEQUATE RANGE AND
5 APPEARS TO DECLINE SOMEWHATOVER THE lAST YEAR. ONCE
6 AGAIN,WE THINKTHEKEYHERE IS DELIBERATEACTIONTO
7 PRECLUDE FURTHER DECLINE AND TOACHIEVE IMPROVEMENT.
8 LE7S GET TO SOME OF THE DETAILS HERE.
9 IN THE NOTEWORTHY RESULTS, ALLOF THE 3 AREAS PRESENTED
10 ON THE SLIDE WERE RECURRING THEMES 7HROUGHOUTTHE
11 SURVEY WRITE-INCOMMENTS AND INTERVIEWS.
12 7HE AREA OF EMPLOYEE TRUSTANDCONFIDENCE
13 IS IN OUR VIEWRElATEDTOGENERALCULTUREANDWORK
14 ENVIRONMENT,THE FIRST PLACE TO START FOR IMPROVING-
15 ACHIEVINGIMPROVEMENT.
16 NOT TOO FAR REMOVED FROM THAT IS A
17 PERCEIVED HISTORY OF LACKOF OPENNESS AND RECEPTIVllY
18 OF MANAGEMENTTO INPUTND FEEDBACK FROM THE WORK
19 FORCE. MANYPERCEIVE THATMANAGEMENTDOES NOT VALUE
20 INPUT OR FEEDBACK FROM BELOW. ANDTHATROUGHLY IS
21 AROUNDWHAT I SAY- IN THIS CASE, I WOULD SAY%HAT IS
22 PROBABLYAROUND 50 PERCENT OR SO.
23 EMPLOYEES ARECONCERNEDABOUTFlJTURE
24 DECISIONS REGARDING CONTINUED OPERATION OF DIABLO
25 CANYON. THOSE ARE 3 BIG ONES.
PAGE 801'RE SUSTAINED.
2 NEXT SLIDE, PLEASE.
3 THE SECOND RElATESTOMANAGEMENTAND
4 SUPERVISORY PRACTICES. WE HIGHLIGHTED4SPECIFIC
5 PRACTICES THATHAD RElATIVELY-YOU CAN SEE THATTHE
6 POSITIVE RESPONSES ARE IN THE 60 PERCENT RANGE SOTHE
7 NEGATIVERESPONSES ARE IN THE 35 T040 PERCENT RANGE.
8 WE SUGGESTTHATTHESE SPECIFIC AREAS BE
9 LOOKEOATANDADDRESSED. ANDWEALSOBEUEVETHAT
10 SUS7AINED IMPROVEMENTWILLREALLYCOME BACKT07HE
11 SUGGESTiON WE MADEREGARDING ADOPTING APPROPRIATE
12 BEHAVIORS ANDREINFORCING THEM.
13 NEXTSUDE,PLEASE.
14 OURTHIRDSUGGESTIONREIATEST07HE
15 EFFECTIVE MANAGEMENTOFCHANGE. ONCE AGAIN,THE ISSUE
16 COMES BACKTOEFFECTIVE USE. WE CERTAINLYSUGGESTTHAT
17 LESSONS LEARNEDAS A RESULT OF THE RECENT MAJOR CHANGES
18 SHOULD BE EVALUATEDNDUTILIZEDINMAKINGIMPROVEMENTS
19 HERE.
20 NEXT SUDE.
21 7HISGETSTOEMPLOYEECONCERNS ABOUTTHE
22 RIIRE OF DIABLOCANYON. WE SUGGEST7HAT MANAGEMENT
23 PROVIDE FREQUENT, EFFECTlVE COMMUNICATIONONTHE ISSUES
24 AS TO DECISIONS AFFECTING7HE FUTURE AT DIABLOCANYON
25 WITH THE WORK FORCE, PREFERABLY FACE-TRACE, ALLOWINGIomp imentary ompresse ranscnpl evwor tn exing
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SHEET 21 PAGE 811 OPPORTUNITY FOR QS ANDA'.2 WE na.SO SUGGEST THATMANAGEMENTEb.. HASIS
3 ITSCOMMITMEHTTOAPVNTOPOSITIONDIABLOCANYONFOR
4 LONG TERM SUCCESS AND COMMUNICATEABOUTTHATPLAN AND
5 ITS IMPLEMENTAllON.
6 OUR FIFTH SUGGESTION RElATES TO CLEARING
7 THE AIR REGARDING SEVERAL RECENT INSTANCES WHERE
8 MANAGEMENTHAS TAKENACTIOHSRATCOULD BE PERCEiVED BY
9 SOME AS HAVINGA POTENTIALCHILUNGEFFECT.
10 1WOSPECIRC INSTANCESCAMETOOUR
11 ATTENTIOHFAIRLYFREQUENTLY DURING THE ASSESSMENT. ONE
12 INVOLVEDREMOVALFROM DUlYOFTHE SHIFT FOREMAN. THE
13 OTHER WAS THE S(DIALLEDINTENTIONALDEVIATIONOF
14 PROCEDURES EVENT. WE SUGGEST THAT1HE SITUAllONSAND
15 THE ASSXIATEDLESSOHS LEARNED-ANDlHATIS PROBABLY
16 THE MOST IMPORTANT-BE REVIEWED WITH EMPLOYEES,
17 MANAGERS ANDSUPERVISORS ALIKE.
18 ANDWEALSOSUGGESTTHATANEFFECTIVE
19 AIRCLEARINGBE ACCOMPLISHED AS SOON AS POSSIBLE NTH
20 RESPECT T01HE SITUATIONINVOLVINGREMOVALFROM DUlYOF
21 ANOPERAllONS SHIFT FOREMAN.
22 NEXTSLIDE,PLEASE.
23 DESPITE ITS RElATIVELYHIGHRAHING
24 VNHINTHE INDUSTRY BENCHMARKING,WE THINKTHERE IS
25 SOME WORK TOBE DONE YET IN EMPLOYEE CONCERNS PROGRAM.
81
PAGE 821 OPINIONS REGARDING THE EFFECTIVENESS OF THE PROGRAM
2 VARYNDELYFROM ORGANIZATIONTOORGAHIZATION. SOME
3 ORGANIZATIONSEXPRESSED VERY LOW CONFIDENCE RATINGS.
4 WE SUGGESTTHAT MANAGEMENTDEVELOPAND
5 IMPLEMENTAPIAH TO ADDRESS THE UNDERLYINGREASONS FOR
6 THESE LOW COHFIDENCE RATINGS. WE ALSO SUGGEST THAT
7 ADDITIONALACTIONS TO ENHANCE lHE SITE-WIDE CREDIBILITY
8 OF THE PROGRAM BE EVALUATEDAND IMPLEMENTEDAS
9 APPROPRIATE. WE HAVEPROVIDED-IT IS DXUMEHTEDIN
10 THE REPORT, AS WELL-SEVERAL SUGGESTIONS ALONG THIS
11 LINE.
12 SUGGESTIONS FORIMPROVEMENTREGARDING
13 TO-RELATEDTO THE SPECIFIC ORGANIZATIONS, I.E.,
14 THOSE THATSHOWED UPON THE HIGHPRIORITYLIST, WE
15 SUGGEST RATMANAGEMENTNEEDS TO EVALUATETHE
16 UNDERLYINGCAUSES ANDASSESS THE RESULTS OF THESE
17 ORGANIZATIONSBASED ON THOSE ASSESSMENTS TO FIND
18 REMEDIALACTIONS THATARE APPROPRIATE.
19 WHERE WE HAVE OBTAINEDTHEM, WE HAVE
20 PROVIDED THEM ADDITIONALINSIGHTS REGARDING WHATWE
21 BELIEVEARE POTENTIALDRIVERS IN THESE SI1UATIONS, AND
22 WE HAVEALSO AT THEiR REQUEST PROVIDED DIRECT TRAINING
23 T01HEIR DIRECT FIRST LINE MANAGERS IN TERMS OF HOW TO
24 LOOKATTHE DETAILEDDATA.
25 THERE IS A LOTOF DATATHATWE PRESENT TO
PAGE 831 REM THATALLOWSTHEM TO LOOK ATWHATARE 1HE DRIVERS,
2 WHATIS'3E INFORMATIOHASIT REIATES T01HEIR SPECIFIC
3 ORGANIZATION,HOW TO INTERPRET 1HAT DATASO THEY CAN
4 BEST UNDERSTAND WHATIS GOING ON AND WHATTHEY NEED TO
5 DO.
6 IAMATTHECLOSE. IN CLOSING I WOULD
7 UKE TO MENTIONTHATWE HAVEBEEN QUITE PLEASED SOFAR
8 NR PG&ES MANAGEMENTSRECEPTIVITYAND POSITlVE
9 REACllOHTOOURASSESSMENTAND1HE SUGGESllONS THATWE
10 PROVIDED TOREMFOR CONTINUED IMPROVEMENTANDBYTHEIR
11 ACllONS TO ENSURE THATTHEINFORMATIOHWE HAVE
12 DEVELOPED IS SHARED NTH THE WORK FORCE.
13 THIS GOES BEYOND MERELYMAKINGTHE
14 INFORNTIONAVAIIABLETOTHE WORK FORCE. ATTHEIR
15 REQUEST, WE HAVEMADEPRESENTATIONS TO THEIR FIRST UNE
16 MANAGERSAND SUPERVISORS TO ENSURE THATREYWOULD BE
17 IN A POSITION TO EFFECTIVELY COMMUNICATE1HE RESULTS TO
18 THEIR WORKERS AND BE ABLETO RESPOND TOQUESTIONS AND
19 ANSWERS.
20 THIS CLOSING OF RE LOOP ISA VERY
21 IMPORTANTSTEP ANDSHOULD OF ITS HELP TO ENGENDER
22 INCREASED TRUST. OF COURSE, RAT IS NOT ENOUGH. THE
23 REAL PROOF OF THE PUDDING, SO TO SPEAK, WILLRESIDE IN
24 THE ACTIONS THATPG&ES MANAGEMENTTAKES TO RESPOND TO
25 ANDAPPROPRIATELY ADDRESS THE ISSUES IDENTIFIED TOUS
83
PAGE 841 BYTHEWORKFORCE.
2 ~ OUR FINALRECOMMENDATIONTOPG&E
3 MANAGEMENTISTODOSO, TODOSOWELL THAT,TOOWILL
4 BE A CRITICALSTEP IN ENHANCINGTRUSTAND CONFIDENCE IN
5 MANAGEMENT.
6 AT THIS POINT, I AM PREPARED TO ANSWER
7 ANYADDITIONALQUESTIONS YOU MIGHTHAVE.
8 MR. MERSCHOFF: I HAVEA COUPLE OF QUICK ONES.
9 PERSONAL EXPERIENCE SITE-WIDE CAME OUT IN THE 19TH
10 PERCENTILE. IS THATUNUSUALLYLOW RElATIVETORE11 OTHER RESULTS OF THIS SURVEY, OR IS THATINUNENTH12 WHATYOU WOULD HAVE EXPECTED TO SEE?
13 'RGUIBERT: WELL,ITHINKWHATWEARE-I
14 RINKWHATWEARESEEIG IS THAT IS, YOUKNOW,ONEOF
15 RE DRIVERS THAT I THINK ITIS HAVINGAN IMPACT. VIAT16 PEOPLE HAVEEXPERIENCED HERE ANDTHEIR REACTIONS TOIT
17 IN TERMS OF THE NUMBEROF CHANGES, CHANGES IN SOME
18 PARADIGMS IN REGARDING SECURITY OF JOB, ETCETERA.
19 THERE HAVEBEEN SOME TOUGH CHANGES TO ACCOMPLISH.
20 THERE HAVEBEEN A NUMBER OF ORGANIZATIONALAUGNMENT
21 CHANGES.
22 SO, YES, IRINKITDIDNSURPRISEUSTO
23 SEE THATKINDOF A RATINGTHERE GIVENTHE INFORMATION
24 THATWE WERE GIVEN UP FROHTAS TO WHATWAS GOING ON
25 HERE, YOU KNOW, BOTHPRIOR TO AND DURING 1HE COURSE OF
84
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SHEET 22 PAGE 851 THE SURVEY.
2 MR. MERSCHOFF: OHE OTHER. HSSS MAINTENANCE
3 CAME OUT AS THE TOP PRIORITY IN ALL30F THE BINS THAT
4 YOU USED TO DETERMINE PRIORmES. IS THERE SOhIETHING
5 SPECIAL GOING OH THERE THATTHE RESULTS INDICATE?
6 MR. GUIBERT: WELI„ICAN GIVE YOU A COUPLE
7 POINTS ATLEAST IN TERMS OF WHATWE LEARNED IN 7ERMS OF
8 INSIGHTS. ALOTOF ITHASTOOO-WELI„LETMEJUST
9 QUICKLYGET TO THIS. WE IDEHTIFIEOTHATMORALEAPPEARS
10 TOBE PARTICUlARLYLOW IN 7HIS ORGNIZA7IOHANDTHAT
11 THE FOLLOWINGTYPES OF ISSUES MOST PERCEIVED, INCLUDING
12 PEOPLE NOT IHNSSS MNNTEHANCE,THATTHESTAFFING LEVEL
13 IS INADEQUATEFOR THE ASSIGNED WORKLOAD,THATTHE
14 PHYSICAL OFFICE WORK SPACE ASSIGNED TOTHE TEAM IS
15 PERCEIVED TOBE SUBSTANDARD, PARTICUlARLYWHEN COMPARED
16 TO SPACES ASSIGNED TO THE OTHER TEAMS ND THAT7HAT
17 PORTION OF THE GROUP WHICHARE N.I.C. 7YPE TECHNICIANS
18 BELIEVETHATTHEYARE SORT OF LIKE%HE SECOND ClASS
19 GROUP OF H.I.C. TECHNICIANS. THEY DION'MAKETHE'A'0
TEAM,'IHECONTROL ROOM TEAM.
21 AND, IN GENERAL, FOLKS FEEL THEYARE HOW
22 IN A SITUATIOHWHERE THEYARE WORKING IN ATOUGHER
23 PHYSICAL WORK ENVIRONMENT. IT IS HOT. THERE IS, YOU
24 KNOW, AT LEAST MORE LIKELIHOOOOFRUNNING INTOA
25 CONTAMINATEDWORK SPACE THANOTHER N.I.C.'S, ET
85
PAGE 861 CETERA.
2 SOTHOSE ARE SOME FACTORS THATCLEARLY
3 CAME OUT TOUS IN THE INTERVIEWSAND, YOU KNOW, THERE
4 ARE OTHERS WHEN YOU ANALYZETHE DATA,BUT I THINKIT
5 GOES70SAYYOUCN SEETHAT-WHATIMPACTTHEGENERAL
6 WORK ENVIRONMENTCAN HAVE.
7 MR. MERSCHOFF: WE NEED TO MAKESURE WE LEAVE
8 ENOUGH TIME FOR DAVE.
9 THERE WASARATHERRESTRICTIVECOPYRIGHT
10 NOTEDATTHEENDOFTHIS. ISTHISGOINGTOBEMADE
11 AVAILABLETOTHE PUBLIC?
12 MR. RUEGER: YES, THE EXECUTIVESUMMARYTHATWE
13 HAVE PROVIDED ND THATWERE SUMMARIZEDHERE BY THESE
14 RESPONSES HERE IS AVAILABLE.WHEN I SAY'EXECUTIVE
15 SUMMARY,' hIEN, THIS IS UKE-IDONlKNOW-60
16 PAGE REPORT. IT IS NOT A COUPLE PAGE SUMMARY. SO IT
17 GOES INTOTHIS IN QUITE A BITOF DETAIL
18 THE OHLYPART, THAT IS NOT BEING DOCKETED
19 ARE SOME OF THE APPENDICES THATREALLYGO TO THE
20 PROPRIETARY INFORMATIONOHHOW SYNERGY PRESENTS THIS
21 INFORMATION. IT IS THE SAME MATERIALTHAT I KNOWHAS
22 BEEN DOCKETED IN SOUTH TENS WHEN THEY MADEA
23 PRESEN iATIONTO YOU ND SOME OTHER CUENTS THATHAVE
24 ALSO UTILIZEDTHEM.
25 MR. MERSCHOFF: DAVE.
PAGE 87MR. OATLEY: GOOOAFTERHOON. MYNAME IS DAVID
2 OATLEY,VICE+RESIDENT OF DIABLOCANYONOPERATIONS,AND
3 PlNT MANAGER.
4 I WILLBE DISCUSSING WHATWE HAVE BEEN
5 DOING OVER THE lASTCOUPLE OF YEARS TO ENHANCE OUR
6 SAFETY CULTURE FOLLOWED BYWHATWE HAVELEARNEDFROM
7 THIS SURVEYNDWHATWE HAVENDWILLBE DOING 708 ADDRESS THE RESULTS.
9 THIS SURVEY REPRESEHTSASNAPSHOTOF OUR
10 CULTURE THATEXISTED THIS FALLAFTERTWO YEARS OF
11 DRAMATICCHANGE. WE HAVEDOWNSIZED CONSIDERABLY,
12 CHANGED MANYOF OUR PROCESSES ANDHADCAUFORNIA
13 PROPOSmON9 LOOMINGOVER OUR HEADS.
14 N EXAMPLEOF CHANGE THIS JUNEALONE WAS
15 THE ELIMINATIONOF THE MECHNICALNDELECTRICALND16 l&C SECTIONS ND COMBININGTHEM INTO CROSSSUNCTIONAL
17 TEAMS, RE4ELECTING ALLTHEIRLEADERSHIP, PROVIDING THE
18 TEAMS WITHNEWSURROUNDINGS TO WORK IN AND CHANGED HOW
19 THEY DO BUSINESS.
20 IN OPERATIONS WE RECENTLY IMPLEMENTED
21 STRICT NEW STNDARDS IN THE CONTROL ROOM, SUCH AS,
22 THREE-WAYCOMhIUNICATIONS,AS WELLAS THE REMOVALOF
23 DUTY OF ALONG.TERM SHIFT FOREhIAN.
24 RECOGNIZING THESAFElYCULTURECOULDBE
25 CHALLENGEDBY CHANGE, WE TOOK SEVERAL ACTIONS OVER THE
87
PAGE 881 lASTTWO YEARS. FIRST,ALLOUR SUPERVISORS ATTENDEON
2 INTENSIVEFOURZOUR COURSE ONMNAGINGNUCLEAR SAFETY
3 WHERE SUPERVISORS WERE PROVIDED INFORIAATIONON HOW TO
4 IMPROVE THE SAFETY CULTURE.
5 SECOND, THE EMPLOYEE CONCERNS PROGRAM WAS"'
EXPANDED USING BEST PRACTICES IHTHE INDUSTRYTO
7 PROVIDE AN AVENUEFOR PERSONNEL WITH CONCERNS TO HAVE
8 THEMOBJECTIVELYEVALUATED.
9 FINALLY,WEA77EMPTEOTO INVOLVE
10 SIGNIFICANTNUMBERS OF PERSONNEL WlIHTHE PROCESS
11 IMPROVEMENTS WE NEEDED TO MAKE.
12 NEXTSUDE,PLEASE.
13 INADDmONTOTHESE EFFORTS, WEALSO
14 UNDERSTOOD THE NEED TO IMPROVE THE OVERALLLEADERSHIP
15 ATTHEPlNT.
16 STARTINGABOUTTWOYEARSAGO,WESELECTED
17 ANDTRAINEDPERSONNEL WHO WE FELT HAD POTENTIAL TOBE
18 GOOD SHIFT FOREMEN AND SHIFT SUPERVISORS BASED,ON THEIR
19 LEADERSHIP SKILLS. THEYWERE UCENSEOFOR ABOUTA 15
20 MONTH PERIOD, ND SOME ARE NOW IN THESE LEADERSHIP
21 POSITIONS.
22 WE SELECTEDANEWOPERATIONS DIRECTOR
23 FROM OUTSIDE PG&E WHO WE FEEL HAS GOOD SENSITMTYTO
24 PERSONNEL ISSUES.
25 WETHINKTHESEACTIOHSWILLSTARTTOPAY
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SHEET 23 PAGE 891 OFF AS WE MOVE FORWARD.
2 TOADDRESSCOHCERNSREGARDINGOUR
3 TRNSITIONTOA COMPETITIVE ENVIRONMENT,WE DEVELOPED A
4 FNE.YEAR BUSINESS PlN WHICHDESCRIBES SPECIFIC
5 ACTIONS TO BETAKEN ANDWAS COMMUNICATEDTO EMPLOYEES
6 TOASSIST THEM IN THEIR UNDERSTNDINGOF HOW WE WILL
7 BECOMESUCCESSFUL
8 THIS SURVEYTELLS US A LOTREGARDINGHOW
9 WE HAVEDONE OVER THE lAST SEVERAL YEARS.
10 FIRST, IN SPITE OFALLOURCHANGES,OUR
11 SAFETY CULTURE APPEARS TO HAVEREMAINEDCOHSTNT. WE
12 HAVEASTRONG WIWNGNESSTOBRING UPPROBLEMS,
13 ALTHOUGHWE ALSO SEE SIGNS, SOME PRECURSORS, THATCOULD
14 ULTIMATELYAFFECT OUR SAFETY CULTURE IF NOT ADDRESSED.
15 ENGINEERING AND QUAUIYSERVICES HAVE
16 VERY GOOD SCORES THATPlACED THEMHIGH IN THE TOP
17 QUARTILE. THESE ARE GOOD ORGANIZATIONSTO HAVEAN
18 EXCELLENTSAFETY CULTURE.
19 THESURVEYCOHCLUDESTHATWHILEWEHAVE
20 MORE WORK TO DO WITH IMPROVINGOUR LEADERSHIP SKILLS,
21 THE RECENT LEADERSHIP SELECTIONS APPEAR TOBE MOVING IH
22 THE RIGHT DIRECTION.
23 THE SURVEY ALSO TELLS US THATWE HAVE
24 WORK TO DO IN SOME SPECIFIC AREAS. THE NSSS
25 MINTENNCETEAMAND SHIFTS OPERATIONS ARE TWOOF THOSE
89
PAGE 901 EXAMPLES. ITALSO APPEARS THATOUR BIGGEST CHALLENGE
2 IS CAPTURING THE HEARTS AND MINDSOF THE BARGAINING
3 UNITPERSONNEL ALLTHE GROUPS THATSCORED LOWER HAVE
4 lARGE POPULATIONS OF BARGAININGUNITPERSONNEL, AND
5 THOSE TNT SCORED AT THE TOP QUARTILEHAVE MOSTLY
6 MANAGEMENTPERSONNEL WE MUST CLOSE THIS GAP WITHOUR
7 BARGAININGUNITTO IMPROVE OUR CULTURE.
8 I WANTTOBECLEAR HERE. THIS IS NOTA
9 BARGAININGUNITPROBLEM, BUT RATHERACHALLENGETO OUR
10 MANAGEMENT.
11 THISSURVEYTELLSUS WENEEDTODIALOGUE
12 MORE OH THE BUSINESS PLN ND POSITIVE FUTURE OF DIABLO
13 CANYON. OUR FREQUENT COMMUNICATIONSHAVENOT BEEN
t4 EFFECTIVE ENOUGH.
15 THE SURVEY ALSOTELLS USTHATTHEAMOUNT
16 OF CHANGE ND UNCERTAINTYIH THE MINDS OF THE EMPLOYEES
17 HAS AFFECTED MORALE, WHICH HAS AH EFFECT ON OUR SAFETY
18 CULTURE.
,19 WHILEOVERALLSCOREADEQUATETOGOODMAY
20 BE UNDERSTANDABLEGIVEN THE AMOUNTOFCHANGE WE HAVE
21 UNDERGOHE,ITCLEARLYISNOTACCEPTABLETOUSFORTHE
22 FUTURE. DIABLOIS KNOWN AS AN INDUSTRYLEADER, ANDWE
23 ARE NOT SATISFIED WiTHADEQUATETO GOOD SCORES IN THIS
24 AREA.
25 WE EXPECT TOOPERATE DIABLOWELL INTO THE
PAGE 911 NEXT CENTURY, ND WE CLEARLYUNDERSTAND IMPROVINGTHE
2 SAFElY CULTURE WILLSUPPORT EXCELLENTPlANT
3 PERFORMNCE.
4 'NADDITIONTOACTIONS IMEHTlONED
5 EARUER THATWERE TAKENOVERTHE lAST COUPLE OF YEARS,
6 WE HAVETAKENSPECIFIC ACTIONS VERY RECENTLYTO IMPROVE
7 OUR SAFHY CULTURE
8 FIRST,ATWOROURREFRESHERCOURSEIH
9 MANAGINGNUCLEARSAFETY WAS GIEH TOABOUT400
10 SUPERVISORS AND EMPLOYEES BETWEEN OCTOBER AND DECEMBER
11 OF THIS YEAR-OF lASTYEAR, TO ENHANCE SUPERVISORS'2
SENSITIVITYAND REACTIOH TO EMPLOYEE CONCERNS.
13 OHEOFTHECASESTUDIESTHATWAS
14 DISCUSSED IH THIS ClASS PROVIDED THE LESSONS LEARNED
15 FROM THE ALLEGED INTENTIONALPRXEDURE VIOlATIONIN
16 OPERATIONS ND OUR RESPONSE.
17 TOTHEEXTENTWECOULD,GIVENTHE
18 NECESSARY CONFIDENTIALITY,WE INFORMED OPERATIONS
19 PERSONNELND OTHER PLANTSTAFF OF THE EMPLOYMENT
20 STATUS ND ISSUES REGARDING THE OPERATIONS SHIFT
21 FOREMAN. THIS DISCUSSION OCCURRED BETWEEN NOVEMBER 17
22 AND 25TH, WHICHWAS AFTER THE SURVEY WAS COMPLETED.
23 WE UNDERSTAND, HOWEVER, THATWE HAVEMORE WORK TO DO IN
24 THIS AREA.
25 OUR EMPLOYEES ON THE NSSS MAINTENANCE
PAGE 921 TEAMTOLD US THEY NEED ADDITIONALHELP ON THE TEAM.
2 ADDITlONALSTAFFING WAS PROVIDED IH DECEMBER, ANDTHE
3 SURVEY NOW TELLS US BEING RESOURCE LIMITEDWAS ONE OF
4 THE DRIVERS CAUSING THIS GROUP TOBE IN THE LOWER
5 QUARTILE.
'6 WITHINDAYSOFRECEIVING OFFICIALSURVEY
7 RESULTS, WE HELD SUPERVISOR WORKSHOPS WHERE SYNERGY
8 COMhIUNICATEDRESULTS UKE WHATWAS DOHE HERE TODAY.
9 OUR SUPERVISORS AND EMPLOYEES WERE PROVIDED COPIES OF
10 THE EXECUTIVESUMMARYANDWEREASKED TO COMMUNICATE
11 WITHTHBR EMPLOYEES CONCERNIHG RESULTS. THE
12 EMPLOYEES HAVENOW HADTHE OPPORTUNITY TOSEE ND13 DISCUSS THESE RESULTS.
14 WERECOGNIZETHATTHESEACTIONSALONE
15 WILLNOT AFFECT OUR SAFETY CULTURE. AS JOHN MENTIONED
16 EARUER,OUR ACTIONS MUST BE CAREFULLYTHOUGHT OUT AND
17 SUSTAINED OVER TIMETO MAKEA DIFFERENCE.
18 INADDmON,RESULTS SHOWTHATTOIMPROVE
19 OUR SAFETY CULTURE, WE MUST FIRST WORK ON OUR GENERAL
20 WORK CULTlJRE AND LEADERSHIP SKILLS. WE HAD PREVIOUSLY
21 IDENTIFIEDTHE NEED TO IMPROVE OUR WORK CULTURE AS PART
22 OF OUR TRNSITIOHTO A COMPETlTIVE ENVIRONMENT. WE
23 DElAYEDSOMEWHATTHE INITIATIONOF THIS EFFORT SO THE
24 RESULTS OF THE SURVEY COULD BE FACTORED IN.
25 WE HAVEASSIGNED FULL.TIMEA PROJECT
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I
0
SHEET 24 PAGE 931 MANAGERTOLEADTHIS EFFORT. DR. CAL GILLIES, WHO WAS
2 THE DIRECTOR OF N ORGANIZATIONIN THE TOP QUARTILE, IS
3 NOW THE FULL-TIMEPROJECT MANAGER. HE HAS DEDICATED
4 RESOURCES TOASSIST HIM IN THIS EFFORT.
5 'E ALSO ENGAGED OUR EMPLOYEES IN A
6 PROFESSICNALLY FACILITATEDTWOQAYWORKSHOP TO SOUCIT
7 IDEAS OM HOW TO IMPROVE. THIS WORKSHOP, WHICH OCCURRED
8 ON JANUARY6ANO7;CONSISTEDOFABOUT60SITE
9 EMPLOYEES, ALLOFFICERS AND MNAGERS, AS WELLAS A
10 CROSMCTION OF DIRECTORS, SUPERVISORS, INDiVIDUAL
11 COHTRIBUTORS AND BARGAININGUNITPERSONNELATTENOED. A
12 VERY KEYOBJECTIVE WAS TO HELP TOFIMO THE LEADERSHIP
13 BEHAVIORSAND CORE PRINCIPLES TO IMPROVE 1HE GENERAL
14 WORK CULTURE ANDTHEREFORE OUR SAFETY CULTURE.
15 THE REPORTER: EXCUSE ME. I HAVETO CHANGE
16 PAPER.
17 (OFF THE RECORD.j
18 MR.OATLEY: SOME OFTHETHEMESTHATEMERGED
19 FROM THIS WORKSHOP MATCHUPCLOSELY TO THOSE THAT
20 SYNERGY SUGGESTS. WE NEED TO DIALOGUEMORE WITH
21 EMPLOYEES VERSUS ONE.WAYCOMMUNICATIOH. WE NEED TO
22 BECOME MORE PARTICIPATIVEAND PROVIDE MORE HONESTAND
23 DIRECT FEEDBACK ON LEADERSHIP BEHAVIORS. WE NEED TO
24 IMPROVE MANAGEMENTVIS!BILITYAND CREATE A CLOSER LINK
25 BETWEEN COMPENSATIOH AND LEADERSHIP BEHAVIORS.
PAGE 951 AND OTHER LOWER@CORING GROUPS.
2 ONE EXAMPLE IS THE REVITALIZATIONOF SOME
3 lABOR4UNAGEMENTMEETlNGS FOR THE CLERICALND SAFETY,
4 HEALTHAND FIRE PROTECTION GROUPS TO IMPROVE
5 PARTICIPAllOHNDDIALOGUE.
6 IN CONCLUSION, THE SAFETY CULllJRE WE
7 CURRENTLY HAVE,WHICH SYNERGY HAS DEFINED AS ADEQUATE
8 . TO GOOD, ISA PRODUCTOF MANYYEARS. DIABLOIS
9 RECOGNIZEOAS AN INDUSTRYLEADER Ik PERFORMANCE AND,
10 THEREFORE, HAVINGHADADEQUATETO GOOD SCORES IMTHE
11 SAFETY CULTURE IS NOTACCEPTABLE
12 WE WILLIMPROVEOURLEADERSHIP SYJLLSAND
13 GENERAL WORK CULTURE TOENHANCE OUR SAFETY CULTURE.
14 ALTHOUGH I DESCRIBED SEVERAL ACTIONS WE HAVEND WILL
15 BETAKING,IT HAS BEENLESS THANA MONTH SINCE WE
16 RECEIVED RESULTS OF THIS SURVEY.
17 IMPROVEMENTS, HOWEVER, WILLNOT HAPPEN
18 OVER NIGHT. WE HAVE,ALTHOUGH,ALREADYSTARTED, ANDWE
19 WILLHAVEA SUSTAINABLEPROJECTOVER THE NEXTCOUPLE OF
20 YEARS TO DRNE THE NECESSARY CHANGES.
21 WE HAVEDEMOHSTRATEDSEPARATELYIN THE
22 PAST THATWE ARE OPEN TO INPUT ANDHAVEA LONG HISTORY
23 OF SELFAMPROVEMENT.
24 A FINALACTIONPLNWILLBEAVAllABLEIN
25 APRIL, WHICH WILLDEFINE THE COMPLETE PROJECT PLI.
PAGE 941 THIS WORKSHOP ALSOHELPED DEFINE THE CORE
2 PRINCIPLES AND LEADERSHIP BEHAVIORS NEEDED TO IMPROVE
3 OURWORKCULTURE.
4 DR. GILLIES WILLBE WORYJNG WITHSENIOR
5 MNAGEMENTTOEVALUATEND PRIORITIZE THE RESULTS OF
6 THIS WORKSHOP. A PROJECT PLN WILLBE DEVELOPED ND7 IMPLEMENTEDTO IMPROVE OUR LEADERSHIP ABILITIESAND
8 CULTURE OVER A 1WOTO THREE YEAR PERIOD. THIS WILL
9 REQUIRE THE ACTIVEPARTICIPATlONOFALLLEVELS OF
10 LEADERSHIP ATDIABLOCANYONANDTHE EMPLOYEES.
11 WEALSORECOGNIZETHATSOMEADDITIOMAL
12 ACTIONS WILLBE REQUIRED FOR THE GROUPS THATSCORED THE
13 LOWEST. FOR INSTNCE, WE HAVEARRANGED PROFESSIONALLY
14 FACILITATEDSESSIONS WITH SHIFT OPERATIONS LEADERSHIP
15 DURING MARCH ANDAPRILTO ENGAGE THEM IN THIS EFFORT.
16 WE RECOGNIZE THATTO IMPROVE SHIFT OPERATIONS, WE MUST*
17 HAVE1HE ASSISTNCE ANDACTIVEPARTICIPATIONOF ALLOUR
18 SHIFT FOREMEN AND SHIFT SUPERVISORS.
19 WE WILLBE TRANSFERRING MORE WORK FROM
20 NSSS MAINTENANCETEAMS TO OTHER TEAMS TO FURTHER
21 ADDRESS WORK LOADAS SUGGESTED BY THE SURVEY, AS WELL
22 AS DEFINING A MENS TO ROTATE TECHNICIANS FROM NSSS TO
23 OTHER TEAMS TO ADDRESS THE CONCERN THATTECHNICINS ON
24 THIS TEAM FIND THE WORK LESS DESIRABLE.
25 ADDITIOMAI.'ACTIONSWILLFOLLOWFOR,THESE
PAGE 961 THIS PLI CAN BE MADEAVAIlABLETO THE NRC ANDTHE
2 DIABLOCANYON INDEPENDENT SAFEIY COMMITTEE IF SO
3 DESIRED.
4 NDTHIS CONCLUDES MYCOMhlENTS.
5 . MR.MERSCHOFF: I lHINKYOU ARE EXACTLY
6 RIGHT IN TERMS OF THE LONG COURSE TO EFFECT THESE
7 IhIPROVEMENTS ILLTAKEAWHILE. I DION'SEE IN HERE
8 NYTHOUGHTS OR PLNS OF NOTHER SURVEY TO BENCHMARK
9 YOUR PROGRESS AYEAR, TWO YEARS, THREE YEARS DOWN THE
10 ROAD. IS THATSOMETHING YOU ARE THINYJMG ABOUTAS PART
11 OF THE PLN?12 MR. OATLEY: YES, IT HAS BEENPARTOF OUR PlN13 FORQUITEAWHILE. WEDIDONEAYEARNDHALFTOTWO
14 YEARS AGO, AS WAS MENTIONEDEARUER ITWAS TIMETO DO
15 NOTHER ONE. IT IS VERYTIMELY,AS YOU SUGGESTED, AND
16 WEWILLBEDOINGNOTHERONEINAYEARNDAHALFTO
17 TWO YEARS TO SEETHE PROGRESS BEING MADE.
18 h<R. RUEGER: ONE OTHERTHING I WOULD
19 LIKETO MENTION,THOUGH. I THINK7(PICALLYTHIS 1YPE
20 OF A SURVEY, YOU PROBABLYDON'GET A LOT OF
21 INFORMATIONIF YOU DID ITTOOOFTEN. A YEARNDAHALF
22 TOTWO YEARS IS ABOUT RIGHT FOR THE OVERALL
23 ORGANIZATION,BUT WE ARE LOOKINGATTOSEE IF WE CAN
24 DEVELOP SOME TYPE OF A SURVEY INSTRUMENTTHATBE CAN BE
25 USED MORE FREQUENTLY IM SOME OF THE GROUPS THATWE
96
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SHEET 25 PAGE 971 CLEARLYNEED TO WORK WITH SQ THATWE CAN BEGINPROGRESS
2 IM THOSE AREAS A UTTLE MORE RAPIDLYTHANWAITINGTWO
3 YEARS FOR THIS.
4 BUTAS FARASAN OVERALLENTIRE SITE
5 SURVEY,ITWOULDBEROUGHLYAYEARANDAHALFORTWO'
YEARS FROMNOW. AND I WOULD EXPECT PROBABLYGOING BACK
7 TO SYNERGY SO WE CAN GET SOME CONTINUITYANDLOOKAT
8 SOME TRENDSALSOFORTHAT.
9 MR. BROCKMAN:DAVE, I GUESS YOU ARE THE
10 ONE TOADDRESS THIS TO. WE HAVE HIGHLIGHTEDSEVERAL
11 ORGANIZATIONSTHATHAVESOME CHALLENGES PRESENTING.
12 AND 1HERE ISA BOON ALONG-ORA BANEALOHGNTH THAT
13 BOON WHEN YOU DIDTHATBECAUSE YOU BRING THEM REALLY
14 INTO THE LIMELIGHT,AND INDIVIDUALSRESPOND DIFFERENTLY
15 WHEN THATHAPPENS.
16 SOMEORGANIZATIONSTAKETHATONANDSAY
17 WE HAVE FINALLY-BEEN LOOKING FOR SOhIEBODY TOPAY
18 ATTENTIONTOUS AND 'HURRAH, LE7S MOVE OH.'ND19 OTHERS TRYTO HIDEAND MOVETO SHADOWS.
20 FROM YOUR OWHEXPERIENCE THUS FAR, WHAT
21 HAS BEEN THE RECEPTIVITYWITHINTHESE ORGANIZATIONS
22 THATYOU ARE PUlTING THE FOCUS ON TOWORING NTH THEM?
23 MR.OATLEY: I WOULD SAY ITIS VERY GOOD. AND
24 ISAY7HATBECAUSEISEETHESUPERVISORS. THEYCAME70
25 ALLTHE MEETINGS 7HATJOHN HELD. THEY HAVEACTIVELY
PAGE 991 OF COLOR TOTHIS. KEEP IN MINDTHATWE BEGAN
2 COMhIUNICATING7HESERESULTS TOOUR SUPERVISORS ANDTHEN
3 TOOUR EMPLOYEES ONE WEEK AGO. SO WE HAVEN%HADA LOT
4 OF TIMEFOR THIS TOPERCOIATE. BUT I CAMPROVIDEYOU A
5 SPECIFICANECD07E.
6 THIS MORNING I ATTENDEDAN HOUR LONG
7 TAILZOARDBRIEFING OF THE NSSS MAINTENANCEASSET
8 TEAM. AND DURING THATBRIEFING,THE 7EAMLEADERFOR
9 THATTEAMSHARED INA-INLLDESCRIBE IT IN ABROAD
10 BRUSH SENSE-THE RESULTS OF1HE SURVEY ANDHIS
11 ASSESSMEHTAS THEY REIATEDTOTHETEAM.
12 IMIGHTPOINTOUTTHATEACHOFTHETEAM
13 MEMBERS HAD BEEN PROVIDED AND MOSTOF THEM HAD READ IHE
14 EXECUTIVESUMMARYBEFORE DISCUSSION. AND MYREACTION
15 TOOBSERVING THATWAS TO SEE A LOT OF NODS. AND I
16 MIGHTSUGGEST THATIT IS THE FIRST LEVELOF ENGAGEMENT,
17 BUT ITIS NOT COMPLETE ENGAGEMENTOF THESE
18 INDMDUALS. THATNLLTAKESOMETIME.
19 PARTOFTHEPtANSTHATTHISPARTICUL8
20 TEAMLEADERONUNEDTO HIS TEAMMEMBERS SOUGHT TO
21 INCREASE, TOOPENADIALOGUEANDTOSEEK7HEIR
22 ENGAGEMENT IM IDENTIFYINGSPECIFIC IDENTIFIABLEACTIONS
23 THATARETO BE TAKENTO IMPROVE 1HE PERCEPTIONS OF THAT
24 TEAM OF THIS MAHAGEMENTTEAMANDOF THE ENTIRE DIABLO
25 CANYONTEAM.
PAGE 981 DISCUSSED THIS SURVEY NTH THEIR EMPLOYEES AND YOU SEE
2 THEM GOING THROUGH THE PROCESS OF INTERHALIZINGTHE
3 RESULTS ANDWHAT IT MEANS TO THEM. THEYARE CLEARLY
4 GETTING BEHIND IT.
5 THEYALSOHAVEA CHALLENGE IHFROHTOF
6 THEM, WHICH IS OUR OUTAGE IN ABOUTTHREE WEEKS SO THEY
7 AREALSOLOOKINGATTHISASPECT. BUTISEETHEM
8 GETTING BEHIND IT 100 PERCENT.
9 MR. BROCKMAN: WHEN YOU SAY'THEM,'IWANTTO
10 MAKESURE I UNDERSTAND. YOU TALKEDABOUTTHE
11 SUPERVISORS. AND FROMEVERYTHINGELSE WE HAVE SEEM, I
12 WOULD EXPECT NOTHING ELSE FROM THE MANGEMENTTEAMFROM
13 TOP TO BOTTOM. WHATABOUTTHE STAFF PERSONNEL,
14 THEMSELVES?
15 MR. OATLEY: YOU ARE RIGHT. 1HE EMPLOYEES NEED
16 TOBE ENGAGED WITHTHIS, TOO. AND I WOULD SAY THEYARE
17 STAR7ING THE PROCESS OF INTERHALIZINGWHATIT MEANS. I
18 THINKBEING OPEN NTH1HEM WiTH RESPECT TO THE RESULTS
19 SHOWS A TRUST IM US THATWE DO WANTTO DEALWH THIS.
0 WHEN I REFER 70'THEM,' AM NOT REFERRING TO JUST
FIRST LINE SUPERVISORS. I MUST INCLUDEMYSELF IN THAT,
2 AND I MUST AI.SO INCLUDETHE DEPARTMENT MANAGERS AND
3 DIRECTORS IMlHEORGANIZATION. IT ISA JOINT EFFORTTO
24 AFFECT CULTURALCHANGE.
25 MR. WOMACK: IF I COULDADDJUSTALITTLEBIT
98
PAGE 1001 SO IFOR ONE WAS IMPRESSED WITHTHE
2 INVOLVEMENTOF ALLMEMBERS PRESENT. I HAVEGOT TO
3 POINT OUTTHATIT IS PROBABLY90 PERCENT BARGAINING
4 UNITPERSONNEL PRESENT. THE FOLKS SHOWED SIGNS OF
5 BECOMING ENGAGED. I HAVE CAUTIONEDMYSTATEMENTANDUS
6 THATTHAT IS JUSTTHE FIRSTAPPEARANCE. OKAY.
7 AS JOHN GUIBERTSAIDEARLIER,DEUBERATE
8 ACTIONS ARE NECESSARY. WE HAVETO SUSTAIN THE EFFORT.
9 IT DOESNT STOP WHTODAY'S MEETING WITH THE NSSS
10 ASSET TEAM. IT MUST CONTINUE. AND INPARTICUlAR,ONE'1
OF THE THINGS THAT I ASKED THE TEAMMEMBERSPRESENT WAS
12 TO NOT JUDGE US MERELYOH WHATWE WERE SAYING, BUT
13 JUDGE US ON THE ACTIONS THATOCCUR FROM THIS POINT
14 FORWARD AND,YOUKNOW,ATLEASTASWEALLARE
15 SOMETIMES CAPABLEOF, DEALWH OUR MEMORIES OF DOING
16 JUSTTHAT, JUDGE US ON WHATWE CONTRIBUTE, WHATWE
17 BRING TO THIS AS WE GO FORWARD.
18 SOTHATWASMAYBEALITTLEMORETHANA
19 BRIEF OBSERVATION, BUTTHATINTERACTIONTOLD ME A LOT
20 THIS MORNING.
21 MR. MERSCHOFF: GREG ASKED FOR THIS MEETING, SO
22 LET ME GIVE YOU THE lASTWORD, AND I WILLDO MY
23 CLOSING.
24 CHET, DIDYOU HAVEANYTHING?
25 ICOULDNVRESISTRISINGTOTHEBAITWITH
omp tmentary ompresse ranscript evwor n exingSANLUISREPORTING.(805) 54/-5962 (800) 500-5942
J
0
4SHEET 26 PAGE 101
LARRY'S NECDOTE. I HAD A VERY SMA!.LSAMPLE OF
2 BARGAININGUNITTODAY,ND IN MYSAMPLE, THEYWERE
3 FAMILIARWITHTHIS SURVEY, UNDERSTOOD IT AND EVEN HAD
4 DONE SOME ANALYSISA LITTLEMORE COLORFUL THANJOHN'S
5 IN TERMS OF BINS. THERE WAS THE BROWH40SE BIN-WAS
6 A MORE COLORFUL DESCRIPTIOH, BUT I WILLLEAVE ITWITH
7 THAT. NDTHERE WERE WHINERS ANDTHERE WERE OTHERS.
8 ND I ASKED THIS PERSON, DELI„WHEREIS YOUR GROUP?
9 WHERE ARE YOU?'D THE NSWER SURPRISED ME. HE SAID,
10 WELI„WEARE KINDOF WHINERS.'D THATTOLD ME THERE
11 ISA DEGREE OF UNDERSTANDINGNDACCEPTNCETHATTHIS
12 PROBLEM IS MORE 1HAN JUST THE MANAGERS. THAT,WAS
13 ENCOURAGING.
14 . LET ME CLOSE BY SAYINGTHATTHISSURVEY
15 WAS REALLYAN EXCELLENTEFFORT. IT IS CLEAR. IT IS
16 EASILYUNDERSTOOD AND IT IS A RUTHLESS
17 SELF-ASSESSMENT. ND IF YOUARETOSUCCEEDIN THIS
18 BUSINESS, THE ONLYSELF ASSESSMENTS THATWORKARETHE
19 RIJTHLESS ONES THATFIND A SLEW OF PROBLEMS TO DEAL
20 WITH. AND CERTAINLYTHIS ONE WAS SUCCESSFUL IN
21 PROVIDING YOU THE PROBLEMS TO DEALWITH.
22 THE TREND IS STEADY,NDTHATMEANS IT
23 CANGODOWNNDGETWORSEJUSTASEASILYASITCANGET
24 BETTER. THE TARGET SEEhlS TO BE CLEARLYL M.S., THE
25 LEADERSHIP, THE MANAGEMENT,NDTHE SUPERVISORS. AND
101
PAGE 1031 AS A RESULT OF THE CHNGE WE HAVEGONE THROUGH AND
2 THERE ARE SOME T.".!NGS THATWE WILLBE DOING TO IMPROVE
3 UPON THAT. NO QUESTION ABOUT IT.
4 BEING ATTHE MEDIANOF THE INDUSTRY, EVEN
5 A REPRESENTATIVE SAMPLE, THOUGH BY ITSELF NOT BAD,ON
6 THEOTHERHAND,ITISNOTWHATWELIKETOSEEFOR
7 DIABLOCANYON.
8 ITIS CERTAINLYOUR INTENTTO IMPROVE
9 UPOHTHERESULTSWEHAVEHERENDTOMAKESURETHAT
10 WHEN WE DO HAVEGOOD RESULTS THATTHEYARE ACROSS THE
11 BOARD SO THATWE DON' HAVEORGNIZATIONS INTERNALTO
12 PERHAPS AN OVERALLVIEWTHATIS AVERAGETHATAREBELOW
13 AVERAGE, TO ENSURE THATWE D(MHAVETHAT.
14 AND ILOOKFORWARDTOSHARINGWITHYOU
15 THE RESULTS AS WE GOFORWARD AND OUR MORE DETAILED
16 ACTIONPlANAS WE HAVEA CHANCE TO FULLYASSIMllATE
17 WHATWE HEARD JUSTA FEW WEEKS AGOFROM SYNERGY AND
18 WHATWE WANTTODOABOUTTHAT.
19 MR.MERSCHOFF: THNKYOU.
20 MR. BROCKMA: THIS IS THE GOOD PART. I GETTO
21 TAKE IT BACKFROM THE BOSS NOW.
22 ATTHIS POINT, WE ARE GOING TOCALLAN
23 ADJOURNMENTFOR THIS PART OF THE MEETINGANDTHE FIRST
24 PART OF THE MEETING BETWEEN THE NRCND PG&E IS OVER.
25 WE WILLHOLD ITATFIVE MINUTES. I HAVE GOT 18AFTER.
103
PAGE 1021 KNOWINGTHOSE RESULTS ND THE PERSOHAL RESPOHSIBILITY
2 THATYOU HOLD AT THE TABLE, GREG, YOUR SUGGESTION THAT
3 WE HOLD THIS HERE IN VIEWOF THE COMMUNITYAFFECTED
4 TELLS ME THATTHERE ISA PRETIY DEEP COMMITMENTTO
5 RECOGNIZINGTHEREISAPROBLEMNDADDRESSINGIT. SO
6 THAT IS VERY ENCOURAGING.
7 WE ARE INTERESTED IN YOUR ACTION PlNND8 FOLLONNG THROUGH THIS LONG COURSE TOASSURE THATTHESE
9 ISSUES ARE ADDRESSED. I DON'T HAVEANYFURTHER
10 COMMENTS.
11 MR. RUEGER: I JUST WANTTOSAY I APPRECIATE
12 YOUR TAKINGME UP ON MYSUGGESTION THATWE HAVEA
13 hIEETING TO DISCUSS THIS AND I ALSOFEEL IT IS
14 APPROPRIATE TO DISCUSS IT IN A PUBLIC FORUM BECAUSE WE
15 DOHAVEARESPONSIBILllYTOTHEPUBLICHERE.
16 THE SURVEY WE TOOK, AS YOU SAID, WAS
17 RUTHLESS IN THE SENSE OF BARINGEVERYTHING,TRYINGTO
18 UNDERSTAND WHERE OUR CULTURE IS, WHATWE NEED TO
19 IMPROVE UPON. THERE ARE SOME THINGS IN THE SURVEY THAT
20 I LOOKATARE VERY POSITIVE, GIVENTHE CHANGE WE HAVE
21 GONE THROUGH, SIGNIFICANTCHANGE, ND HOW SOME THINGS
22 HAVE HELD UP VERY WELL IN OUR CULTURE.
23 ON THE OTHER HND,AS YOUPOIHTEDOUT,
24 ANDAS THE DATACERTAINLYDOES, THERE ARE AREAS THATWE
25 CLEARLYNEED TO ADDRESS. THERE ARE SOhIE MORALE ISSUES
102
PAGE 1041 WE WILLMAKEIT 7 MINUTES. 25 AFTER, WE WILL
2 RECONVENE. THAT IS THE TIMEWHEN WE WILLHAVETHE
3 OPPORTUNITY FOR ANYMEMBERS OF THE PUBUCTOPROVIDE
4 COMMENTS. PLEASE, IF YOU WOUlD, SIGN UP ON THE SHEET.
5 THANKYOU VERY MUCH.
6 (RECESS TAKEN.)
7 MR. MERSCHOFF: GOOD AFTERNOON. I
8 APPRECIATE THE EFFORT THATEVERYONE HAS MADE TOBE HERE
9 TODAYANDUSTEN TO THE FIRST PART OF THE MEETING.'0
THIS BEGINS THE SECOND PART, THATIS, THE MEETING
11 BETWEEN THE NUCLEAR REGUlATORY COMMISSIOH ANDTHE
12 INTERESTED PUBUC.
13 WITHMETODAYARETHENRCFOLKSTHATARE
14 INVOLVEDAND HAVEDIRECT RESPONSIBIUTY FOR THE
15 OVERSIGHT ATTHE DIABLOCNYONNUCLEARSTATION.
16 ONMYEXTREME RIGHTIS DAVEPROULX. DAVE
17 IS THE SENIOR RESIDENT INSPECTOR. HE LIVES IN THE
18 COMMUNI1YHERE. HE WORKS FOR US EACH DAYAT DIABLO
19 CANON ASSURING THATTHE PlNT IS OPERATED SAFELY.
20 TODAVESLEFTISUNDASMITH. UNDAIS
21 DAVES BOSS. SHE IS THE BRANCH CHIEF IN CHARGE OF
22 DIABLOCNYON AND OTHER SITES.
23 TOMYDIRECT LEFT IS KEN BROCKMAN. KEN
24 IS LINDA'S BOSS. HE IS THE DIRECTOR OF THE DIVISIONOF
25 REACTIVE PROJECTS LOCATED IN ARLINGTON-THATIS THE
omp >mentary ompresse ranscrmr evwor in exingSAP'UIS REPORTING(805) 541-5962 (800) 500-5942
SHEET 27 PAGE 1051 HEADQUARTERS FOR REGION IV-. ESSENTIALLYCHARGED WITH
2 OVERSIGHT OF ALLTHE REACTORS WEST OF THE MISSISSIPPI.
3 TOKEN'S LEFT IS CHETPOSLUSNY. CHET IS
4 IN WASHINGTON REPRESENTING THE HEADQUARTERS'OFFICE
5 WITH RESPONSIBILITY FOR PROJECT MANAGEMENTAND
6 LICENSING OVERSIGHT FOR DIABLOCANYON.
7 AND I AMTHE REGIONALADMINISTRATOR FOR
8 NRCSREGIONIVOFFICE. WEALSOHAVESOMEFOLKSOUT
9 THERE. DIAL,DIALACKER IS HERE. DIALIS THE RESIDENT
10 INSPECTOR. HE WORKS FOR DAVE,ALSO LIVES IN THE
11 COMMUNITYANDISATDIABLOCANYONEACHDAY.
12 CHARLES HACKNEYIS THE STATE LIAISON
13 OFFICER, AND BRECK HENDERSON IS OUR PUBUCAFFAIRS
14 OFFICER. AND RUSS WISE IS OUR ALLEGATIONCOORDINATOR.
15 DID I MISS ANYBODY?
16 WHYARE WE DOING THIS? THE MEETINGS 7HAT
17 WE HAVEWITH LICENSEES ARE lYPICALLYOPENFOR PUBLIC
18 OBSERVATION, BUT NOT PUBLIC PARTICIPATION. ATTHE
19 CLOSE OF THE MEETING, THERE IS lYPICALLYANOPPORTUNITY
20 FOR SOME QUESTIONS ANDANSWERS FROMlHE INTERESTED
21 PUBLIC.
22 THIS SUBJECTGENERATEDA GOODDEALOF
23 PUBLIC INTEREST, AND IT SEEMED APPROPRIATE TO DO MORE
24 THANJUSTA FEWQUESTIONSAT7HE END OF THE MEETING.
25 RATHER, IT SEEMED APPROPRIATE TOALLOWINTERESTED
PAGE 1061 OBSERVERS TOASK QUESTIONS AND/OR EXPRESS THEIR VIEWS
2 INAMOREFORMALWAY.
3 AND I ASK YOU TO HELP ME OUT WITHTHAT.
4 SOME7IMES I AMNOTGOOD ATTEWNGTHE DIFFERENCE
5 BETWEENAQUESTIONANDAVIEWEXPRESSED. IF YOU WANT
6 70 SAY YOUR PIECE FOR US TO CONSIDER BUT AREN'
NECESSARILY LOOKINGFOR AN ANSWER, LET ME KNOW. IT
8 MIGHTHELP ME LOOK-OR NOT LOOK FOOLISH.
9 ON THE OTHER HAND, IF YOU WANTAN ANSWER,
10 WE WILLDOri1E BEST TO GIVE YOU ONE. WE ARE RECORDING
11 THIS MEETINGWITH OUR COURT REPORTER JUST AS WE DID THE
12 LAST. AND THE PURPOSE FOR THAT IS TOASSURE WE CAPTURE
13 ALLTHE INFORMATIONANDANYTHINGTHATWE NEED TO
14 CONSIDER INFUTURE DECISIONS ORACTON, WE WILLHAVEA
15 RECORD OF.
16 ANDTHERESULTS OF THIS MEETING, THE
17 TRANSCRIPT, AS WELLAS THE TRANSCRIPT FROM THE FIRST
18 ME.TING,WILLBE PIACED IN THE PUBUC DXUMENTSO
19 ANYONEWHO WAS INTERESTED IN ATTENDINGTHIS hlEETING BUT
20 COULDN'T WiLLHAVEA COPY OF THE WRITTEN RECORD OF THE
21 FIRST MEeWNG AS WELLAS THE QUESTIONS ANDRESPONSES.
22 IN TERhlS OF THE GROUND RULES KEN WENT
23 OVER,WEWILLGOFORTWOHOURS-WEWILLREALLY
24 HOWEVER LONG IT TAKES FOR EVERYONE TO HAVEAN
25 OPPORTUNITY TO SPEAK FOR ATLEAST FIVE hlINUTES. I
105
PAGE 1071 WOULDASK YOU TO RESPECT YOUR NEIGHBOR'S TIME BY
2 HONORING THE FIVE MINUTES. OBVIOUSLY,WE ARE NOT GOING
3 TO CUT YOU OFF IN MIDSENTENCE, BUTAS YOU GET BEYOND
4 THE FIVE MINUTEPOINT, WE WILLTRY TO GET YOU TO WRAP
5 IT UP SOTHATWE CAN GIVE EVERYBODYAN OPPORTUNITY.
AS KEN SAID, WE WOULDUKE TO RESERVE
7 7HE FIRST7WENTY MINUTESOF THIS FORTHE PRESS, THE
8 PURPOSE BEING RA7HER THANA SEPARATE PRESS CONFERENCE,
9 A LOT OF PEOPLE ARE HERE AND INTERESTED IN THE SAME
10 SORT OF THINGS AND SAME QUESTIONS THATTHEPRESSASKS.
11 SOWE THOUGHTWE MIGHTASWELLDO IT INFULLVIEWAND
12 LET EVERYONE BENEFIT FROM IT, lHE QUESTIONS AND
13 ANSWERS.
14 LET ME STARTWITH7HEPRESS.
15 ONCE WE GET TOTHE PUBUC WHO SIGNED UP,
16 BRECK HENDERSON CAN INTRODUCE EACHPERSON ANDWE WOULD
17 ASKTHEMTOCOMEUPTOTHEPODIUM.
18 BUTFIRSTWITHTHEPRESS,ARETHEREANY
19 QUESTIONS?
20 YES.
21 A VOICE: HOW WOULDYOUAS FAR AS DOING-IAM
22 SURE YOU GUYS DO THIS ACROSS 7HE COUNTRY. HOW WOULD
23 YOU RATE THIS SURVEY ACCORDING TOOTHER SURVEYS THAT
24 YOU HAVE SEEN ACROSS THE COUNTRY?
25 MR. MERSCHOFF: WE DONT DOTHESE SURVEYS. THE
107
PAGE 1081 LICENSEESPAYTOHAVETHESURVEYSDONF THEREISA
2 NUMBER OF DIFFERENT ORGANIZATIONS7HATDOTHEMAND
3 SOMETIMES A LICENSEE WILLATTEMPTTO DO ITTHEMSELVES.
4 THIS ISA TOOLTHATWEHAVEHAD
5 EXPERIENCEBEFOREINREGIONIV. ITISAVALID-ITIS
6 A GOOD TOOL IT IS BENCHMARKEDNATIONALLYAGAINSTA
7 IARGE NUMBER OF OTHER PIANTS,29, AND IN OUR EXPERIENCE
8 HAS PROVIDED INFORMATIONTHATUCENSEES CAN ACTON AND
9 EFFECT CHANGE.
10 AVOICE: I GUESS I AMASKING,THOUGH, IS HOW
11 DOES DIABLOCANYON RATE IN REGARDS TOTHE OPINION?
12 MR.MERSCHOFF: 7HESUDETHATWASSHOWNAND
13 PROBABLYANSWERS THATQUESTION BETTER THAN I COULD.
14 YOU MAYRECALLSOMETHING THATLOOKED UKETHAT. IN THE
15 SIX KEYAREAS, IDENTIFICATIONAND RESOLUTION OF
16 PROBLEMS, THEYWERE ABOVEAVERAGE.
17 IN THE AREA OF MANAGEMENTINFLUENCE, THEY
18 WERE BELOWAVERAGE.
19 INlHEAREA OF EMPLOYEE CONCERNS
20 PROGRAMS, THEY WERE ABOVEAVERAGE.
21 IN THE AREAOF WIWNGNESSTO BRING
22 PROBLEMS FORWARD, THEY WERE SLIGHTLYBELOWAVERAGE.
23 IN THE AREAOF PERSONAL EXPERIENCE, THEY
24 WERE WELLBELOWAVERAGE.
25 AND IN7HENUCLEARSAFETYCULTUREAREA,
SAtVLUISREPOSTINF(805) 541-5962 (800) 500-5942
omp Imentary om resse ranscn i or n exing
tr
)~~" THEY WERE JUST SUGHTLYABOVEAVERAGE.
2 A VOICE: SOTHENUCLEARREGULATGRYCOMMISSION
3 AGREES WltHWHATTHE SURVEY SAYS?
4 NMERSCHOFF: WE ARE DOING AN INDEPENDENT
5 ASSESSMENT OF THIS AREA. WE HAVEHADEXPERlENCE WllH
6 lHESE SURVEYS BEFORE ANO WE KNOWTHEY CAN, IF DONE AS
7 DESCRIBEO, CANPROVIDEACCURATEAND MEANINGFUL
8 INFORMAllON.
9 WEUKETOGOIN-OROUR GOING IHIN
10 THIS CASE AHO DOING SOME INDEPENDENT INTERVIEWSTO
11 ASSURE THATTHIS IS OH TARGET.
12 MR. MARTIN: I AMCHR(S MARTINFROM BLUEBIRD
03 NEWS.
$ 4 CAH.YOU TELLUS WHATlHEHRCIS DOINGTO
15 ENSURElHATlHECOSTZUlllNGPROGRAMS UKElHE ONEAT-
16 DIABLOCANYOHISGOING THROUGHDKTUNDERMINElHE
47 SAFETYCULTURE?
18 KMERSCHOFF: CERTAINLY. lHE DIABLOCANYON
19 IRTALONE IN TERMS OF ENTERING lHE COMPETITIVEMARKET
20 PLACE. CAUFORNIAHAPPENS TOBE FIRST IN ENERGY
2$ DEREGULATION,BUTOTHER STATES ARE CLOSE BEHIND.
22 lHENRCVIEWSPERFORMANCEANDTHEOUTPUT,
23 THATIS, SAFETY. IS THE PLANTOPERATING WELL? ARE THE
24 OPERATORS TAKINGTHE APPROPRIATE ACTION IN TRANSIENTS?
25 THE REPORTER: 'ACTION'WHAT?
PAGE 118 PA68 112
1 KA. KERSCHOFP: TRARSIEKTS. ARE OPEIQIOAS
2 TAKIXG THE PROPER ACTIN IX TRNSIEMIS7 $0%TINS I3 SPEAK A LZITLE TOO FAST. I'K SORRY.
4 ME HAVE PERFORIQNCE IXDKATORS. FOR
5 EXAMPLE~ ND VE HAVE SIX~ REVZEVS AMD ARKSSKIDITS
6 OF PERFORIQNCE THAT BUILD ON EACH OTHER. ALL OF TIKISE
? SAFEIKMRDS ARE IX PLACE TO ASSURE TIQI ZF THE SAFETY
8 PERFOAIQNCE OF AXY PLAXT DECLINES FOR NY XUISER OF
9 REASONS —AXD FIXANCIALPRESSURES ARE ONLY OKE
18 POTENTIAL REASOX —THAT QE ARE ALERT TO THAT CHNGE
11 ND IXIERVENE.
12 THIS CASE IS A GOOD EXAMPLE VHERE THERE
13 MERE SOlK IXDICATZDRS OF SAFETY CULTURE PROBLEMS. THE
14 LKEXSEE IDENTIFIED THOSE ~ QE ARE DIIERESTED IX THEN.
15 AXD QE QILL VAICH CLOSELY TO ASSURE THAT QHAT YOU HEARD
16 TODAY. THE ACTIOXS TO ASSURE THAT IMPROVEMENT OCCURS.
17 ACIUALLYN OCCUR, OR VE MOULD ZNTHIVENE.
18 KA. KARTIX: AS h FOLLOV'UP, HOQ DOES THE XRC
19 RESPOND TO MHISTLE-BLOVERS7 AlS HOV IMK3 DOES THE NRC
28 RELY OM THEM FOR IDEXTIFYIXGPOTENTIAL PROBLEMS?
21 KR. KERSCHOFF: THAT IS A GOOD QUESTION.
'22 MHZSTLE-BLOVERS TENDS TO BE A SUB-SET OF A CATEGOAY
23 THAT VE CALL ALLEGERS, THOSE MHO GIVE ALLEGAIIOXS.
24 THERE IS A LARGE HINBER OF ALLEGATIONS RECEIVED EACH
25 YEAR ND FOR REGXOK II. FOR EXAMPLE~" PROBABLY ON THE
118
SN LUIS REPOATIXG
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BEING HERE ZI IS A LIITLE PROBLBQIK THAI THIS
HEAIGNG IS BEING HELD OH 2:88 O'LOCK ON h FRZOAY
AFTIDIIKKXI. ~ OF US N MURK. SO YOU VOX'I HEAR h
LOT OF PEOPLE FROM THE PUBLK TODAY BECAUSE VEMORN.'OKE
OF US TOOK TIKE OFF FROM MOAN TO SE HERE.
SECOXDLY, IT IS A THREE<AY VEEKEXD SO
TIKISE TIQI DIDX'I MOAN ARE PROBABLY GONE. I ALSO HAVE
THE FLU SO I N GOING TO TRY THE GET IHAOUGH THIS AS
QUICKLY AS POSSIBLE. I TIOSHT VE VERE GOING TO BEGIX
AI 2:88 ND VE DmN T. I CAN SPEAK REALLY FAST. BUT
THE COURT REPORTER MOULD SHOOT KE. NYBODY MHO IQS
SEEX Dl HEARINGS KITH KE BEFORE IMVS TIQI. SO I VILL
TRY TO SPEAK CONCISELY ND GET THROUGH THIS AS GUKXLY
AS POSSIBLE.
THE KITHERS FOR PEACE. IX CASE AXY OF YOU
ARE KEV TO SN LIIIS OBISPO, IQVE BEEN. FOR OVER 28
YEARS. LEGAL IXTERVEHORS IX CASES THAT IXVOI.VE THE
DIABLO CNYOX XLKLEhR PLANT. BOTH AT THE NRC. THE PUC.
CALIFORNIA VAIER BOARD. ND ANY OTHER AGENCIES TIQI
TAKE PUBLIC IXPUT. OUR COMMUNITY LOOKS TO US TO LOOK
IXTO SAFETY CONCERNS THAT IQPPEN AT DIABLO CANYON. AMD
ZT'5 XOT OXLY OUR COMMUNITY THAT LOOKS TO THE ISTHERS
FOA PEACE: IT IS ALSO VORKERS AI THE PLANT. VE GET-YOU IQY GET 288.'E GET FOUR TO FIVE PEOPLE VHO VORK
AT DIABLO CNYOH MHO CALL US EhCH YEAR KITH PROBLEMS
112
SN LUIS REPORTING
PAGE 111 PAGE 113
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ORDER OF 2M. fOR ALL 21 —I SAID TVO. ITRNSFERRED FROM REGION ZI TO IV ABOUT A YEAR AGO.'HD
IF I CALL THIS REGION II ONE IKIRE TIKE KY STAFF MILL
PROBABLY—
tm. SMITH: CALL US IV AGAIN.
ts. HERSCHOFF: IX REGION IV, VE RECEIVE ON THE
ORDER OF 2M COXCERNS FROM INDIVIDUALSh YEAR OR
ALU!GERS. PROBABLY ABOUT A THIRD OF THOSE ARE VALID
PROBLEMS TIQI XEED TO BE ADDRESSED. THAT'S AM
EXTREMELY IMPORTANT SOURCE OF IXFORKATIDX FOR US AND A
HIGHER PERCEXTAGE OF PROBLE75 THAN VE NIGHT FIXD OM OUR
OVM AS PNT OF OUR DISPECTIDN PROGRAM. SO THAT THE
SHORT NSVER TO YOUR QUESTION IS: ZI IS A VERY
IXPORTNT PARI AND EACH ND EVERY OME OF THOSE CONCERNS
IS TAS SERIOUSLY AND LOOK AT INDIVIDUALLY.
KA. IQRTIX: THANK YOU.
IS. KERSCHOFP: YOU FOLKS ARE LETTING KE OFF
EASY.
MELL LET HE GO TO THE PUBLIC AHD,
OBVIOUSLY, IF THERE ARE ADDZTZONAL QUESTIONS FROM THE
MEDIA, VE VILL TAKE THEM AS VE GO ALONG.
ls. HENDERSON: OUR FIRST SIGH~ HERE IS
ROCHELLE BECKER KITH THE SAM LUIS OBISPO NTHERS fOR
PEACE.
KS. BECKER: I MOULD LIKE TO THNK YOU FOR
SAR LUIS REPORTIXG
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THAT THEY MOULD LIKE TO SEE RESOLVED AT THE PLANT.
EITHER THEY HAVE GOXE THROUGH NATEVER CHMH AI DIABLO
CANYON AHD SOMETIMES CONTACTED THE NRC ~ OR ARE AFRAID
TO CONTACT THE MRC. IF THEY'GIVE US ENOUGH DIFORIQIZOX
TO DO THAT. VE N CALL NhT MAS REGIDX ZIZ AND NOV YOU
ARE REGIDK IV. IS TIQT CORRECT7
IS. SSCHOFF: MO, V.
KS. SECKER: V. OKAY, AHYVAY. I KHEV THE
NUMBER HAD CHANGED SO ME HAVE CALLED YOU IM THE PAST
FOR RESOLUTIOX ND YOU IQVE SEBI GOOD AT GETTING BACK
TO US OX THOSE CASES ~ BUT JUST THE FACT TIQI NNTZ-NUCLEAR GROUP ~ MHICH VE ARE PROUD TO BE ~ GEIS
CALLS FROM VORKERS AT DIABLO CANYON SAYS SOMETHING
ABOUT CONCERNS OF THE MORKERS AI THAT PLAHT..
NOV I MOULD LIKE TO GO TO THE —I AK
SHORTER THN THE LAST PERSON —THE EXECUTIVE SISAY.MHKH I DID RECEIVE h COPY OF ND OBVIOUSLY THIS
NRHDIG —LET'S SEE HERE. QE HAVE h IIYRIAD OF
QUESTIONS. SUT lOSTLY COlmEHTS ON THIS AKD I VILL TRY
TO STICK RIGHT TO THE REPORT. I KNOV I AK GOING TO GO
LONGER TIQH FIVE KDIUTES, BUT I QILL N KY BEST.
ON PAGE 28, TRUST IN HNAGEHEMT, SECTION
OXE EMPLOYEES'RUST Dl IQIQGEHENT APPEARS TO SE
LOVER THAN DESIRED OX A'SITE-VIDE BASIS AMD VARIES
SIGHIFICANTI.Y AT THE SPECIFK ORGANIZAIZONAL LEVEL.
113
++ PAGE L14 PAGE 116
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SOKE EMAIL% ARE: IQXY FEEL THAT
NAMAGENENT DOES XOT COIVCNICATE SUFFXCIEXTLY VDH
VORKERS ~ PARTICULARLY OX A FACE-To-FACE BASIS.
IQNY FEEL TIQI NAXAGE%XT DOES NOT
COI0%NZCATE SUFFICIENTLY VIIH VORKERS REGARDDIG: PLAXS
IMEA CONSIDERATIDX BY IQNAGENENT: BASES AND REASONS
FOR DECISmxs BY NANAINDVDIT: OBJECTIVES/REASONS FOR
CHANGES; AXD AIRDIG OF PROBLEIS.
IQXY FEEL THAI MANAGEMENT DOES INT
GENUINELY CARE ABOUT IIV TEE PEOPLE FEEL AIKIUT THUR
INVOLVENEHT AXD CONTRIBUTIDNS.
IQXY FEEL TIQI IQXAGENEXT IS XEDHER
SUPFICIEXTLY RECEPTIVE XOR SUFFZCIEXTLY RESPONSIVE To
SIEsrmxs FROM VORKERS ~ INCLUDING INPUT OR FEEDBACK
ox FLhxso DEczsmxs 0R THE RENLTs 0F DEczsmxs.
IQXY FEEL TIQI IQNAGENENI DOES NOT
RESPOND TO ENPLOYEE RELhrmxs ISSUES CONSISTENTLY AXD
FAIRLY.
SOKE FEEL THAT IQHAGENEHT SPEAKS OF
TEANVORK~ YET ACTS OTHERVZSE.
IQHY FEEL THAT NAIQGENEHT. PARTICULARLY
SEHIDR NAHAGENEHT~ IS HOT SUFFICIENTLY VISIBLE AHD
ACCESSIBLE To THE VORK FORCE.
NAHY FEEL THAT SENIOR IQXAGENENT TEAN IS
HOT SETTDIG A SUFFICIENTLY POSITIVE EXAMPLE BY 'VALKIXG
114
SAX LUIS REPORTING
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PlGORDY OF THE DIABLO CANYON NUCLFJN POVER PLANT.
TIQI CALLS Dtro QUESTION VHETHER OR NOT
THAT Chx BE ASSURED ~ IX 1S96 VKEX PGAE VAS UMBER
PROCEEDINGS AI THE CALIFORNIA PUBLIC UIILDIES
CONNISsmx, THEY ASSIRED IHE PIKE TIQI CONPEIDIVENESS
MOULD XOI BE A PROBLEM VDH TIQI PLANT. AT THAT TINE.
THEY KAD BEEN DOVMGAADED ox THEIR SALP REPORT. zr VAS
THE 1996 SALP REPORT ~ AXD I REAUZE THAI THEY STARIED
IN 1997 VKEN THEY.TOLD YOU ABOUI THHR 6LOVDIG SALP
REPORTS TODAY. HOVEVER. D VAS DOVXGRADED AT THAT TINE
AXD TIQI VAS AX ISSUE AT THE PIN: AT TIQI TDIE. VE VERE
CERTAIXLY REACIIED BY NR. VONACK, AIKIVG OTHERse IHAT
THAT MOULD Mor BE A PROBLEN IM IHE CONPETDIVE SCHEME.
BUT D SEEKS To BE h REPETDZVE PROBLEN IX THIS
ISVEY.
FURTHER, SOKE INDICATED TIQI PRESSURE To
Do INRE VORK OX LIXE AMD To REDYE OUTAGE DURArmN IQS
A POTEMTZAL To AAISE SAFETY RISKS. THIS IS A SAFETY
CONCERN THAT THE SAX LUIS OBISPO NTHERS FOR PEACE HAVE
REPEATEDLY ADDRESSED BOTK To THE NRC AXD THE CPIK:.
CALIFORNIA PUBLIC UIILDIES CONNIssmx.
IM ADDITmx~ ON PAGE EH. IQIXTEHAHCE OF
TKE DESIGN AXD LEEHSIXG —THIS IS HARD To READ.
SORRY.
NR. NERSCHOFF: NISS BECKER, NIGHT I SUGGEST
116
SAX LUIS AEPORTIHG
PAGE 115 PAGE 117
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THE TALK.'HESE ARE ALL CONCERNS THAT NITKERS FOR
PEACE HhvE STATED ovER AMD OVER AGADI, AMD zr zs
ACTUALLY REFRESHING To SEE THEN Dl PRINT BY A SURVEY
THAI VAS PAID FOR BY PGdE.
OM PAGE 38. EMPLOYEE COXCERXS REGARDING
THE FUTURE OF DIABLO CAXYON NKLEAR POVER PLANT. IKNOV THAT THEY Vhxr To DROP THE IKLEAR —OR THE
POVER To IQKE D SHORTER. VE MANT To IQKE SURE THEY
DOX'I DROP NKLEAR BECAUSE THAI IS THE SAFETY CONCERN
OF THE PEOPLE VHO LIVE IN THIS AREA.
IX THIS AREA. PGbE'5 ASSURED THE PUC TIQT
SAFETY AI DIABLO PLANT —I'l SORRY —AT THE DIABLO
CAXYOX NKLEAR PLANT VOULD NOT BE IMPACTED BY A NORE
CONPETzrzvE EHVIAONNEMT. HoVEvEA. THE ENPLOYEE
CONCERNS OX PAGE 38 AHD PAGE E-2, VKEAE THE ASSESSNEHT
STAIES THAT SONE EXPRESSED CONCERN THAT THE CONTINUED
INFLUENCE OF h NORE CONPETDIVE BUSDESS EXVIROMNEMT-
THE REPORTER: I AN SORRY. YOU'E GOIXG Too
FAST FOA NE. SOKE VHAT EXPRESSED COXCEAX7
NS. BECKER: - THAT SOKE EXPRESSED COXCHI
THAT TKE COMTDIUED INFLUENCE oF h NOAE CONPErzrzvE
BUSIHESS ENVIRONMENT AXD THE ASSOCIATED ENPHASIS ON
COST REDUCTIDH COULD TEND To ERODE HUCLEAR SAFETY'S
POSIIIDN AT THE UNDISPUTED —AS THE UNDISPUTED TOP
115
Shx LUIS REPORTIXG
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YOU FIXZSH THIS THOUGHT AXD VE VILL LET SOKE OTHER
SPEAKERS Go UP AXD YOU CAN CATCH YOUR BREATH AXD THEN
JOIN D AGAINST
NS. BECKER: I NAY PASS OUT. I VOULD JUST GO
HONE AFTER THIS. I THDIK THE PUBLIC THAT SPEAKS AFTER
NE VOULD I.IXE To HEAR THESE PODITS BECAUSE THEY VERE
XOT PRIVILEGED To NAVE h COPY OF THIS SIAAY BEFORE
THEY GOT HERE TODAY.
A VOICE: I AGREE.
Ns. BECKER: I JUST BEG YOUR INDULGENCE. I AN
SORRY Zf IS TAKING LONGER.
SONE BELIEVE THAT AECEHT CHANGES HAVE
CREAIED SONE XEV CHALLENGES To EFFECTIVE LIVDIG-THE REPORTER: I'N GOING To IQVE To IQVE YOU
SLOV DOVX.
NR. NERSCHOFF: VE'LL'GIVE YOU THE TINE.
NS. BECKER: SONE BELIEVE TIQI TKE RECEHT
CHANGES HAVE CREATED SOKE NEV CHALLENGES To EFFECTIVELY
IQINTAIHDIGTHE OESIGX BASIS OF THE PLANT. THEY CITE
THE FOLLOVDIG: CHANGES IM SYSTEM EHGIHEERS HAVE
VEAXEHED THE KIOVLEDGE BASE FOR THE SYSTENS. AS PART
OF THE HTS —I AN SURE THEY DEFINE THAT SOSHERE-
TRAMSDmx To THE szrE RESPOMSDIILzrIES FoA TKE DESIGN
BASIS HAS SHIFTED To THE SYSTEM ENGIXEERS. NAXY OF VKON
HAVE ONLY I.INDED TINE To CONE UP To SPEED.
117
SAM UJIS REPORTIXG
PAGE 118
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THAT IQS BEBI A CALL, N NOXYIIOUS CALL.
TIQI VE HAVE HAD THREE OR FOUR TINES RIOR QORKERS AI
THE PLANT IIQI KMOVLEDGEAI{LEQORKERS. PEOPLE QDH
EKPHlIENCE, ARE BEIXG REFLACHI IM A CONPEIDZVE
ENVIRONIKNT BY PEOPLE THAT DOH'I HAVE IHE SANE
KXOVLEDGE OF THE VORKERS THAT HAVE BEEX THERE.
I QILL GO OX TO NY XEXT POINT. PAGE 31.
BPLOYEE CONCERNS PROGRAN ~ OH PAGE E6 ~ ADDRESSED TO
IQI{AGID{BIT.SIGRIFICAHT ZSSUES IDEXTIFIED IMCLIKKIHE
FOLLOVING:
SO}K QUESTION VHETHER NNAINDKI{TIS
STIIAIGHTFORVARD~ HONEST ARD TRUTHFUL QHEX DEALING VDH
OTHERS ~
IQHY FEEL THAT I{AXAGBKXTDOES MOT
CONNUNZCATE SUFFICIBITLY 'VDH QORKERS. PARTICILARLY OH
A FACE-TO+ACE BASIS.
IQNY FEEL T}QT NNAGB{ERI DOES }KIT
GENUINELY CARE ABOUT PEOPLE, HOQ THEY FEEL AXD THEIR
IXVOLVENBIT AMD CONTRIBUTION.
IQXY FEEL THAT IQHAGENBIT IS REITHER
SUFFICIEXTLY RECEPTIVE HOR SUFFICIBITLY RESPONSIVE TO
SUGGESTIOXS FRON QORKERS.
NAHY FEEL THAT NARAGBKMT DOES XOI
RESPOHD TO ENPLOYEE RELATIOX ISSUES FAIRLY.
THESE VERE STATED AGAIX AI THE BEGIMIIRG.
118
SN LUIS REPORTING
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ALL THESE PEOPLE IF IHEY DON'I RUR.
THAT CONCLUDES NY TESTIIIIRY.
NR. IKRSCHOFF: THAXK YOU. JUST SO}K CON}KRIS,
AHD I THINK VHAT I HEARD, R{083LE, IF I IQY CALL YOU
THAI, GOES IXTO THE CAIEGORY OF THINGS FOR US TO
CONSIDER AS IK REVIEV THIS REPORT—
tm. BECKER: ABSOLUTELY.
NR. NERSCHOFF: —ND VE IXDEPERDENTLY TEST.
YOU ARE RIGHT. THERE ARE SO}K SIGNIFICANT CONCERNS
EXPRESSED IN TIQI REPORT. THAT REPORT VILL BE NADE
PUBLIC ARD EYERYOXE I{ERE IXTERESTED QILL HAVE NOPPORTURDY TO READ D.
THE GOOD REVS IX THIS. IF IHERE IS GOOD
HEVS. IS TIQI D VAS SPONSORED BY THE LICENSEE. ND ITHIXK I HEARD SONE BUY-IH THIS AFTHDIOON ON IQHAGENB{T
THAT THOSE PROBLBIS EXIST. ND TIQI'S A STEP FORMARD
FRON A COXCERR BEING GIVEH TO US DlDEPERDEMTLY~ US THE
NRC OR YOU IXIII{ERS FOR PEACE'N VORKING IT~ ME IQVE
GOT THESE CONCERNS IH OXE PLACE ND A CONNDIKHT FOR AN
ACTZON PLAN TO ADDRESS ZT BALANCED BY OUR INDEPENDENT
LOOK AS TO MHETHER THIXGS ARE VORSE OR IS THAT ABOUT OH
TARGET. SO PERSOHALLY, I AN ENCOURAGED A LDTLE THAT
THERE VERE —VE ARE AT THE POINT THAT VE ARE HAVIXG
THESE COXCERNS COLLECTED.
NS. BECKER: I THINK IT IS ALSO SOMETHING THAT
128
SAN LUIS REPORT IMG
PAGE 119 PAGE 121
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SO I QOH'T REREAD ALL OF THBI~ BUT THOSE ARE THE
CONCERNS ABOUT TRUST IN YOUR OMX lQNGBKRTe AXD THEIR
NAIQGENENT'S BOTTON LINE IS NAKING SURE THAT THIS PLANT
NAY OR IQY XOT BE CONPETZTIVE BY THE YEAR 2862.
HOQ IQNY BPLOYEES VERE UXQILLING TO SIGH
THEIR NAIKS OR EVBI THEIR PLAXT AFFILIATIDXS? TIQI
NIGHT BE h QUESTION YOU QOULD I.IKE TO ASK.
HOV DID UNFAIR RETALIATIOM AFFECT THE
SURVEY ~ VHEN BPLOYEES VERE TOLD THAT THE RESILTS QOULD
BE IQDE AVAILABLETO POTE AND POSSIBLY THE PUBLIC?
SEVERAI. TINES THEY HAVE STATED THAT THEY QHK UNDER THE
GUR OF PROPOSDZOX 9.
IX CAI.IFORHIA. THE UTILITIES SPENT
441.888.888 TO IQKE SURE THAT VAS DEFEAIED THE OTHER
SIDE IQD LESS TIQN C?.888 ~ 888 TO SPEHD ~ D MASH'I
REALLY LOOKING OVER THEIR SHOULDERS AI ALLo OTHER TIQM
P.R.
NR. OAILEY STAIED THAT MORK OX CHANGE"
VILL COVER SEVERAL YEARS. I THIXK THAT PGAE SHOULD
ADDRESS THE POSSIBILITY THAT DIABLO CAHYON NAY ROT BE
COIPETZTIVE BY THE YEAR 2882 ~ AS D IS MOT DESIGNATED
IN CALIFORXIA AS h RUST-RUM PACIL1TY. IF THEY NE XOT
CONPETDZVE BY 2882, I THlXK THEY I{EED TO BE FAIR AXD
HOXEST ARD OPBl VDH NOT OXLY THEIR VORKERS AMD THEIR
SUPERVISORS, BUT THE NA}IAGEl{BIT~ OF QHAI VILL IQPPEN TO
119
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—IO BE CONSIDERED THAT THIS REPORT VAS DOM. SURVEY
VAS DOME. BEGINNING IX AUGUST OF 1998. HOVEYER. THE
MRC IN VASHINGTON. NAYBE NOT REGIN IV. HAS BEEN ASKED
TO REOPBI. THEY ARE LOOKING INTO CERTAIX ALLEGATIORS
AI DZABLO CAHYON. AMD I THINK THIS VAS A RESI.T OF
SONEORE REPORTING SONETHING TO THE NRC ND NOT JUST THE
CONCERN OF PS'.NR. NERSCHOFF: VE VILL LOOK AT IT. THAHK
BRECK?
NR. HEXDERSON: NEXT SPEAKHl IS GARY PETERSON.
NR. PETERSOH: GOOD AFTERROOX. NY HAKE IS GARY
PETERSOX. I LIVE IN SOUTH COUNTY. I'E VORKED AT
DIABLO CANYON FOR OVER TEH YEARS AS h SHIFT OPERATOR.
I HAVE AH EXTENSIVE BACKGROUND IN KMOVING HOV TO
OPERATE THE PLAHT AMD FEEL I DO NY JOB MELL.
IF I COULD JUST GIVE YOU A BIT OF
BACKGROUMDe VE —LESS T}IN 18 PERCENT OF THE MONK
FORCE AT DIABLO CARYOH RUN THE POVHI PLANT OH THE
QEEKBIS ~ OR THE BACK SHIFT, OH THE DAY SHIFT. AHD THE
REPRESBITATZON I HEARD TODAY IN THIS PRESENTATION DID
NOT REPRESEHT THAT MORK FORCE ~ I THINK YOU VILL FIND
IH APPENDIX C ND APPB{DIK E OF THE REPORT ~ THE RESULTS
ARE h I.ZITLE BD DIFFHKMT.
UNLIKE THE PREVIOUS SPEAKER. I DO HAVE
121
SAN LUIS REPORTING
PAGE 124
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as
THE IXFORIQIIDN AVAILABLEhim I Do FEEL TIQI DIABLO
chNYDN Is CONFETIIIYE AxD Is READY FOA A coNFETITIYE
tQRKET MOV. I HAVE A GREAT PIGDE IX NY JOB: PRIDE Dl
NY COWORKERS. ONE OF NY COMCBUIS IS A GAO REPORT
RELEASED BY THE FEDERAL GOVER!INBIT IX THE BUNKER OF
1997 THAT EXPRESSED CONCERN FOR THE NKLEAR IXDUSTRY.
THAT FOUND THAT THERE MERE FOUR AREAS OF VHY BPLOYEES .
RAISED COMCBRS IX MKLBhA POMER FRON THE DmusTRY'S
PEAS."ECTIVE: YOU ARE TRUE BELIEVER; You HAVE h MENTAL
PROBLBI: YOU NEED IKIMEY: OR YOU ARE GOING To LOSE YOUR
Joe. TxosE AAE THE FouR AREAS.
NY AREA OP CONCERN Vzrx PACIFIC GAS AND
ELECTRIC IS THAI THERE IS OFTBI NOT ROON FOA TRUE
BELIEVERS OUT AI THE PLANT. AN OPPORTUNITY To SEE OME
OF NY SHIFT FORBQM HERE TODAY~ NA. NEIL AIKEX, MHO IHAVE Nor SEEX OR SPOKEH To IX ALIIST SIX INNTHS ~ A NAN
OF GREAI IXTEGRZTY: I VORKED VZTH HDI FOR h DECADE IX h
CLOSE-KNIT GROUP. HE vhs THE B ITONY OF LEADBISHIP AT
PG48. HE SET THE EXAMPLE AXD MAS THE STANDARD ON CAEN.
NEVER CONPRONZSED Hzs IXTEGRITY. I HAVE No REASON To
BEL.IEVE ANYTHDIG HE VOULD EVER SAY MOULD BE
INAPPROPRIAIE.
Ir Is KIND 0F INTEREsTDIG. vE HMD A
MT OF INPUT FRON PGdE TODAY. FROM NY BOSSES. THERE
ARE SIX GENTLEMEN IH THE AUDIEXCE TODAY MHO I VORK FOR
122
SAN LUIS REPORTIXG
1 CONCERN.
2 GIVE You AM BQNPLE. YESTERDAY I VAS OM
3 THE OPBQIIXG CREV. IS zr OKAY IF I DIVXGE A SPECIFIC
4 INCIDENT? OKAY? YESTERDAY I MAS ml THE OPERATIXG
5 CHEM CALLED Ax IXDZVIDUALOX OUR CREV TO GO SUPERVISE
6 AM ACTIVITY I TOLD THE IXDIVIDNL I SAID. YOU'E
7 NOT QUALIFIED FQR THAT J08. I sAID, I MIDN'I60 up
8 THERE. I SAID. You CALL HIN BACK AND You TELL HDI
9 YOU ARE XOT QUALIFIED~
18 AND HE CALLED BACK THERE. AXD THEY SAID.
11 MELL. Go AHEAD AXD HEAD UP. AND VE VILL LOOK Dlro THE
12, QUALIFICATION. HE VAS PREPAAED To HEAD UP. AXD I13 DREM THE UXE. I SAID, ABSOLUTELY Xor. I Gor ON THE
14 PHONE AND I CALLED AGADIe AND THIS TINE I CALLED THE
15 BOSS. AHD I SAID, HE IS Xor QUALIFIED FOR THE JOB.
16 I SAID. I IQINTAIX TIQT THE MRC IS OX'SITE AND I OOM
17 THEY'E NAKIXG ROUNDS. IF THEY ASK HIN ANY QUESTION
18 PBITAIHING To TIQI JOB. I DOUBT IF HE COULD AMSVER
19 Ir.28 'AMD THAI SUPERVISOR NADE THE CONQND
21 'ECISION. THE CORRECT DECZSZON ~ To PULL HIN OFF THAT
22 JOB. I GIVE HIll CREDIT FOR THAT. I GIVE Pod
23 NAMAGBIBIT CREDIT FOR RESPONDING To THE COXCEAXS THAT I24 RAISED, Bur THE RESPONSE IS OFTEN SLOV Dl CONDIG. I25 HAVE RAISED A LOT OF CONCERNS AI DIABLO CANYON. I HAVE
124
SAN LUIS AEPORTING
PAGE 123 PAGE 125
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AND MOANED FOR FOR A DECADE. THREE OF THEN HAVE BEEH
NY INNEDIATE SUPERVISORS AT DIF1'EAEXT PERIODS OF TINE
ON CAEVe AMD XOT OXE IXgIVIDUALIQS CONE UP To
DITROOUCE HINSELF. To SHAKE NY HAND OR To ISOMLEDGE
THAT I AN HERE.
z Dox I Kxov ZF You RE EXPERIENCED vzrH
AM OPERATING CREM ~ Bur VE ARE h TIGHT GROUP ~ VE VORK
TOGETHER. VE TRAIN TOGETHER. ME ARE TRAIXED To THE'ESTDl THE INDUSTAY. PGSE HAS DIVESTED IXCREDIBLE
RESOURCES. VE CONE OFF CHEM EVERY FIVE MEEKS FOR h
SEPAIQTE VEEK OF TRADIING. VHZCH VE ARE Pur OX THE TEST
VITH OUR SKILLS. IF VE FAIL THAT TEST, VE ARE
INNEDIATELY RBNVED FRON THE PLANTe MZTHOUT QUESTION.
HOT QUALIFIED To RETURX To THE PLANT~ EVERY FIVE
MEEXS. zr Zs AM DICAEDIBLE RESPONSIBILITY. Ax
INCREDIBLE BURDEH. AHD VE Do OUR JOB MELL Our THERE.
NY CONCERN IS THAI VHBI You RAISE h
CONCERH, THAI Zr IS HEARD. IS HEARD BY YOUR SUPERVISOR,
IS HEARD BY THE HRC. I HAVE A BACKGROUHD IX DEALING
Vzrx AESIDBIT DISPECTOA, Vzrx NA. AussELL Vzsa. am
VZTH SEVERAL OTHER THINGS. AMD I CAN TELL YOU NY
RECEPTION FRON THE NAC AND FRON PLANT NANAGBIBIT HAS
BEEN HIKED AT DIFFIMtlr TINES. MHBl I REACH OUT FOll A
CONCERN. Ir IS OME STRIKE AMD YOU'E Our TODAY. I'LRAISE zr oxcE To THE coNFAHY um THEN zr zs Nor h
1 AN EXCELLENT TRACK RECORD, ND THE RECORD SPEAKS FOR
2 ITSELF.
3 THE OPERATORS THAI DIABLO CANYON HAS ARE
4 THE BEST Dl THE INDUSTAY. I VORK Mzrx THE GREATEST
5 GUYS. ME ALL Kxov Hov To 00 OUR JOB; VE 00 OUR JOB
6 MELL. VHEH VE RAISE A COXCERH, VE EXPECT To BE HEARD
7 AHD VE EXPECT To BE RESPOXDED To IX A TINELY NAXNER~
8 BUT I HAVE GREAT CONFIDEHCE.DI THE
9 PLANT. I HAVE GREAT COMFIDEXCE THAT VE VILL SURVIVE
18 THE TRANSITION To THE DEREGULATED EHVIROXNENT~ VE ARE
11 CAPABLE OF DOIXG Zr. AMD DESPITE SONE OF IHE THDIGS I12 HAVE HEAIm. VE ARE GOING To BE ABLE To PULL rr OFF.
13 BUT IN ORDER To Do TIQZ. I MEED A SIGNAL FROM THE NRC
14 AMD I MEED h SIGNAL FROM PGSE IQMAGBIEHT THAT THEY ARE
15 SBlIDUS ABOUT RESPOXDIXG To CONCERNS THAT I RAISE.
16 LIKE I SAID. I KMOV THE HRC HAS BEEN OH
17 SITE: I Kxov THEY HAVE TALKED To OPERAIORS. I ISov
18 TIQI SEVERlL OPERATORS HAVE REFUSED ro TALK To THE KRC
19 I FIXD THAI TROUBLIXG.
28 NY SUPERVISOR IS ONE THAT VAS IHVOI.VED Dl
21 THE IXTBITIDNALDEVIATZOX INCIDENT~ I HAVE HEND THE
22 PUBLIC RELEASES. I HAVE HEARD PGbE l%lAGENBIT. INST
23 OF US FEEL VE ISOV THE TRUE STORY. SONE OF THE TRUE
24 ~ STORY IS Our: SONE OF THE TRUE STORY MASH'I Our. PGLE
25 TOOK THE RIGHT STEPS To CORRECT II TOVARDS THE EKD.
SAX LUIS REPORTIXG
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THERE VERE A LOT OP IGSTAKES IN THE IIIDDLE.
BUT VHETHER THE PROCESS UORKS IS SONETHING THAT
TINE MILL TELL. I DO NOT HAVE COXFIDEMCE IN SOIK
PROSIAIS OX SDE. I AN BIIDLED TO THAT AS AN
DSIVIDUAL. TBK VILL TELL VHETHER OR MOT VE SIKCEED
IX THE TRARSDIDM. I CON%XD PGLE NAIQGENBIT FOR
PEKING CAL GILLIES FOR THE TIQRSDIDN TEAN. I HAVE
ONLY KROMX CAL FOR ABOUT A YEAR. I IQVE VORKED VDH
HIN OFF AXD ON PROJECTS. IF AXYBOOY HAS THE INTEGRDY
TO PULL Zr OFF ZN THE NAIQGBaDII TEAN. CAL BILLIES VILL
PIRJ. IT OFF.
YOU VILL NOTICE IX THE SURVEY RESULTS
TIQI HIS DEPARTIKNT GOT THE HIGHEST RATINGS ON SITE.
THERE'S A REASON FOR THAT. YOU'L NOTICE TIQI DMASM'I DIVULGED TODAY THAI SHIFT OPERAIIDXS IQD ORE OF
THE VORST ORES YIS DIDX'T SEE THE SLIDES THAI VE SAN
AT THE PLANT. I MOULD ASK THAT YOU REVIEV THEN
CAREFULLY. LIKE I SAID. ME ARE OPERAIORS» ARD VE INVHOV TO DO OUR JOB: VE DO OUR JOB VELL. BUI I MOULD ASK
FOR SUPPORT IN THE UPCOMING NOHTHS AQD YEARS AS UE
CONTINUE THE TRANSITION: NEN OPERATORS RAISE h
COXCERR. THAT D'S HEARD AXD THAT D'S FOLLOVED THROUGH
ON.
I THANK YOU FOR YOUR TINE.
IS. NERSCHOFF: THANK YOU, GARY. LET NE NAKE
126
SAM I.UIS REPORTING
1 STORY. YOU DOX'I UNDERSTAND VIQI REALLY TOOK PUCE.
2 I THINK Z DO UNDERSTAND VIQI TOOK PLACE. BUT TIQI 15 NY
3 OPINION ~ I RESPECT NEIL AINBI FOR THE NAN THAT HE IS
4 gS FOR HIS STANDING UP FOR VHAI HE THOUGHT VAS IGGHT.
5 TIQT DOESN'T DESERVE TO COST HIN HZS JOB. ARD I6 HONESTLY BELIEVE AND AS I NAVE SEBI D IX NY OMR LIFE
7 AND NY OMN INTERACTION UDH NAXAGBKXT IX THE PtAXT,
8 TIQI THERE IS TO SOKE EXTENT A PRICE TO PAY FOR RAISING
9 CIXCERXS. D VAS lHlTIDXED IKRE THE HIGH PERSOXAL
18 IXTEGRDY FOR THE EMPLOYEES. PH50IQL INTEGRDY IS
11 HEH AI DIABLO CANYOX. THEY ARE MELL PAID THEY ARE
12 MELL TRAINED. THEY KNOV HOV TO 00 IHEIR'JOB. ME XEED
13 TO OVERCOME THE CHALLENGES FOR THOSE THAT VOULD PUSH
14 BACK FRON NOVING FONARD AXD UORK VDH THOSE THAT HAVE
15 COMCHOIS, RESOLVE IHE COMCHSS, NS I THINK ME MILL
16 IQKE D.17 IS. IKRSCHOFF: TIQXK YOU, GARY.
18 YOKE: JUST h QUICK OUESTZIXI. XEIL AIKBI
19 PRESBlTED 58 COXCERRS, SAFETY CONCHDIS. TO YOU GUYS ~
28 AXD QE VERE TOLD A STORY THAI 38 PERCENT OF THOSE HAD
21 VALID NERDS.
22 NR. IKRSCHOFF: THAT'S ABOUT RIGHT.
23 VOICE: UHATEVER IQPPENED TO THOSE CONCERNS?
24 VERE THEY RESOLVED AT ALL?
25 Is. IKRSCHOFF: YES.
128,
SAM LUIS REPORTING
PAGE 12? PAGE 129
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OXE CONNENT. YOUR CONCERNS ARE SIS AIS XOTED. „YOU
VARIED A SIGNAL FROM THE XRC, ARD YOU HAVE GOT D LOUD
ARD CLEAR. UE —YOU AND UE HAVE h COIOKIN INTEREST.
AND THAT INTEREST IS SAFETY. YOUR COXCHSS VILL BE
man AND MILL BE ADDRESSED SERIOUSLY. AMD. OVDE
HOXESTLY. THE BEST SOIIRCE OF IXFORNATZON VE HAVE FOR
REAL PROBLENS OUT THERE THAI XEED TO BE ADDRESSED ARE
PEOPLE THAT CONE FORVARD UITH THEN.
RUSS —THAT'S RUSS'S SOLE JOB. TO ASSURE
THAT THAI IXFORIQIIDM IS COLLECTED AXD ACTED OX. SO
THAI SIGNAL IS HERE. AND IF YOU IQVE GOT ANYTHING THAT
ltAKES YOU FEEL ISEASY ABOUT D..Z MOULD LINE-NR. PETERSON: I CAN TELL YOU I HAVE CONTACTED
REGION IV ON XUIKROUS OCCASIDXS. SOKE THIXGS YOU'E
RESOLVED; SOIK THINGS YOU HAVER'I RESOLVED ~ THINGS
TIQT YOU TURN DOUX. I DECIDED TO DECLINE BECAUSE rrVASX'I VORTH PUSHING. NY NAIN COXCERN, OF NY
CO-VORKERS —Z CAR'I SPEAK FOR THEN AS lmIVIDUALS»
BUI I UORK MDH A IQM FOR A DECADE. A NAM VDH
INCREDIBLE TECHNICAL ABILDY. HE MAS MELL RESPECTED AS
ONE OF THE QQRTEST GUYS. ON THE CREV» ALL OF h
SUDOEX. HE ZS NOT CAPABLE OF MORNING AI PGbE. UE CAM'I
EVEN FIXD A JOB TO USE HIS ABILDIES OUTSIDE OF THE
PROTECTED AREA THAT DOESX'I USE PROTECTED AREA ACCESS.
AXD PGbE SAYS. YOU DOX'I KSV THE FULL
127
1 VOICE: HOQ SO?
2 IS. lKRSCHOFF: SOKE OF THEN RESULTED IX
3 NOTICES OF THE VIDLAIIOMBEING ISSUED, FOR EXAMPLE~ TO
4 RECOSIIZE THAT THEY VERE VZOLAIIORS OF LAM. OTHERS
5 VERE PROBLEMS THAT DIDN'T NECESSARILY CONSTDUTE
6 'IOLATZOXS» BUT IQD TO BE CORRECTED. VE FOLLOMED UP OX
7 EACH AND EVERY CONCERN GIVEH» OR THAT QE RECEIVED ND
8 ENSURE THAT THE VALID ONES ARE RESOLVED, ARE FIXED AT
9 THE PLANT LEVEL.
18" VOICE: OBVIOUSLY. IHERE IS h BIG —THERE'S A
11 tOT OF CONTROVERSY SIRROURDIRG NR. AIRER. UHAT —FOR
12 BIPLOYEES VHO LOOX AT NR. AIRER AllD SORT OF GET h13 LDTLE SCARED ~ WAI RECOURSE DO ENPLOYEES AI DIABLO
14 CANYON IQVE URER THEY HAVE SAFETY COXCERRS AHD h LOT OF
15 THEN THAT AREH'I NECESSARILY ADDRESSED?
16 NR. NERSCHOFF: LET NE —THIS IS A VHIY
17 DIFFICULT CASE ~ AIS IF YOU LOOK AT THE SITUAIIOX OX THE
18 ORE IQXD. THE FEDERAI. GOVHDDIEHT. THE NRC, DBQNDS THAT
19 LZCBISEES THAI OPHQIE NUCLEAR POVER PLANTS OPERATE
28 THOSE PLANTS SAFELY AXD PROTECT THE PUBLIC HEALTH ARD
21 SAFEIY. THAI EVERY DECISION THAT ZS NADE IS h
22 COXSERVATIVE DECISIOX YOU DOM'I TAKE CHANCES VZDI
23 SAFETY.
24 OX THE OTHER IQRD, INDIVIDUALSARE
25 PROTECTED BY THE FEDERAL GOVERNNBIT AND FEDERAL LAM.
129
SAM LUIS REPORTING
PAGE 138 PA68 132
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AKD THOSE PEOPLE THAI BRIM Co}}CBOS FO}mhRD REGARDIXG
OPERAIZOX OF }mCLEAR POMER PLANTS ARE PROTECTED AXD
CANNOT BE RETALIATED AGADST FOR BRD}GING THAT
IXFOR}QIIDX FORVARD. NO ADVERSE ACTION CAM BE TAKEX
AGADST IHE D}DIVIDUAL.
SOHETD}ES THOSE TN }m}IRB}E}trsCAX
CONFLICT MHERE A CSSERVATIVE DECISZM} OR GIVIXG A
PERSON THE BEXEFZT OF THE DOUBT IP THERE IS ANY
QUESTION llIGHT KOT BE A CONSBlVATIVE DECISmN FOR
OPERATING THE PLANT. IX TNSE CASES, IHERE ARE IVO
RBKDIES REMEDY ONE IS THE CONCBOSo THB}SELVES.
EACH AKD EVERY OXE OF THOSE CONGE}US l%}ST BE ADDRESSED
AXD }Ssr BE FIXED. THAT IS HAPPEXING VZIH HR. AIKBI'S
COMCBOS. AXD EACH OP THOSE 58 ARE ADDRESSED IX AN
DSPECTION REPORT THAI ARE AVAILARE IN THE PUBLIC
Do}QD}, Nr —Nr TAGGED AS A CONCERN BY }S. AIKEM To
PROTECT HIS IDENTITY AT IHAT TD}E.
THE IXDZVIDUALVHO HAS BRM3HT THIS
CONCERN HAS A RE%DY THROUSH A DIFF}D}ENT FEDERAL
ORGANIZAIIDX. THE DEPARIlKlr OP LABOR. AXD THAI
PROTECTIDH ~ To ASSURE —To DETER}llXE VHETHER THE
INDIVIDUALVAS DZSCRD}INATED OR Kor NULD RESULT IN h
REEDY FOR THE INDIVIDUALTo HAKE IHE IXDIVIDUALMNLE
IF HE MAS DISCRD}DlATED AGAINST~ THAT'S OCCURRIXG IN
THIS IXSTAKCE To ASSURE THAT THE INDIVIDUALIS
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SAN LUIS REPORTING
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THANK YOU.
lS. HERSCHOFF: THANK YOU, VILLIAH.
NR. HB}SSON: NEXT SPEAKER IS 8 C LAWER.
DID I GET TlQI RIGHT2
lS. LAWERt YES ~
K. C. LAWER. RESIDEXT. SAH I.UZS OBISPO
COUNTY. VERY SNRT.
PUBLIC SAFETY HEA!lIXGS RECEIVE VAluED
AIT}D}DA}}CE. POR lQNY YEARS VE HAVE HAD HEARDlGS.
CERTAIXI.Y SOKE HAD XONE OF THESE PUBLIC PARTICIPANTS
PRESENT. I BELIEVE YOU, KRC. PGbE, FRACTID}QLIZED To
HARROV FOCUSED TECHNICAL ISSUES. FEV IM THE PUBLIC
SPEAK YOUR TEC}mZCAL LANGUAGE OEALIXG KITH SYSTBS AKD
PARTS. }QXY OF US FOR YEARS GIVE PUBLIC TESTDK}MY OF
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SAN LUIS REPORTING
V}K}MGVZIH THAT STATEHEXT. MHKH coS FIRST, THE chRT
OR TH}. HORSE2 ME KNV T}QI AS YOU RAZ:" YOUR CAPACITY
LEVEL OR Do ONLINE }QDlrBQ}}CE. THAT YOU COMPROMISE
PUBLIC SAFETY. ANYONE MHO KN}S —YDU mmM, A LAY}QH
CAX —KN}S THAI D}FOR}QTI}N, T}QI PUBLIC SAFEIY IS
6 COMPROMISED IN ORDER To DKREASE CAPACITY AND Do
VHAIEVER IQS BEEX DOXE. AXD VE ARE BACK —VE ARE FULL
CD}CLE BACK To DEREGULATION AGAIN. DEREGULATZOX
APPARENTLY IS CAUSING THE PROBLBS VZIH VORKBl AXD
VORKER }QKAGEHB}r RELATIONS AND MZIH VHAI APPEA}S To BE
THE RUKXING OF h SAFE PLANT.
PAGE 131 PAGE 133
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PROTECTED OR COHPEHSAIED IF HE IQD BEEN DISCRD}DQIED
AGAINST~ AXD EACH AMD EVERY CONCERN IS LOOKED AI
DSIVIDUALLYAHD DIRECTLY.
lS. HBlDERSOX: OUR XEKT SPEAKER IS VILLIAH
DEMPSEY.
}S. DEMPSEY: HY NAKE HIS VILLIAKDEMPSEY. h
PRIVAIE CZIIZEX FROM SANTA MARIA. CALIFORNIA. AND AS
SORT OF A BROAD OVERVZEV OF THE SZIUATD}X HERE. IF YOU
—IF I REFER To JOHN'S REPORT FROM THE SYNERGY SURVEY.
HE IXDICATED THAT THEY HAVE SEEN h DECLINE IX NRALE IN
lQ}QGERIAL PROBLBS THROUGHOUT THE IXDUSTRY. AXD ISERIOUSLY VOULD CONSIDER TYIXG THAT IXTO DEREGULAIIONe
THAT Zr Is THE OLD soar oF ANTI-NUCLEAR STANCE. HoM oo
YOU RUN —DOEs Zr }QKE NlY salsE To RUH AN DmsTRY
LIKE THIS V}ITCH PRESENTS So MUCH POTBlrIAL DANGER To
THE PUBLIC IX A FREE }QRKET UNDER THE CAPITALIST
SYSTEM. VHERE EFFECTIVELY YOU ARE DEALING VZTH AN
INDUsTRY CR chphczrY F0R FRDFIT lQRGDI2 hxD ME HAYE h
STATEMENT. THE STATEHEHT FROM }S. RUEGER AT THE
BEGDO}IHG OF T}IIS CONFERENCE VAS To THE EFFECT IX
RELATIONSHIP To THE S58 DAY RECORD THAT THE PLANT SET.
AHD HE SPECIFICALLY STATED THAT YOU DON'I Do THAT
VZIHOUT h GOOD SAFETY RECORD ~
MELL. AXYOXE VHO }SOUS ABOUT NV, THE
NKLEAR POVBl PLANT VORKS KNOMS THAT THERE IS SOHEIHD}G
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GERlQNE. BQCT SAFETY ISSUES. IN THE TECHNICAL AREA,
I HOPE To STAIE CONCERNS ~ I HOPE.
REFUELING. SHUITDlG DOUX AHD STARTING
BACK UP AS SOOX AS POSSIBLE COXCERHS HE. YOUR
PUBLICITY SHARED YOUR PLEASURE IM }QKING SHOAT TIME OF
Zr. YOU PULL YOUR UN-FISSIONIXG FUEL ASSBSLIES OUT To
PUT IN ANEV. I Do UNDERSTAND'THE DEGRADATION OF METAL
IN THEROWYNhllZCS. FRAGILE. HOT FUEL ASSEMBLIES
RUSHED FOR YOU To THBI REFUEL.
I OPPOSE OX-LINE }QDfrBQHCE AHD UOH'T„GO
D}ro FURTHER TECHNICAL SPECIFICS.
I OPPOSE DB}EGULAIION, HURRIED REFUEL'ING i
AMD OH-I.IXE lQDITE}QHCE. THESE COHCERH SAFETY. HAHY
ACTIVITIES Dl THE TMO CORES AND THE FACILITY CONCERN A
KNOVIXG PUBLIC.
DAILY ROUTINE EHISSIOHS OH AH EXPOSED
POPULATION HORRIFIES HE. XRC, PG}E. FBQ AHD LOCAL AHD
GOVERMSTAL AGEXCIES ALL. I BELIEVE. Co}SPIRE So THAT
PUBLIC CONTIXUES To THDlK ALL GOES SAFE. YOU. NUCLEAR
IXDUST}lY. TERRO}uZZNG YOUR EVERY NUCLEAR-RELATED
ACTIVITY IX HY OPINION. I FEEL TERRORIZED.
I NAVE l.ISTED DATES OF THE TIME PERIOD
JANUARY 1ST ~ 1998 ~ THROUGH DECEMBER 31. 1996. THIS IS
FROM THE IDAHO XATIDHAL EXGIMEERING AND ENVD}OHHEHTAL
LAB. THE GENERATOR I.D. IS CALIFORNIA OR CA 868188431 ~
133
SAK LUIS REPORTZHG
PAGE 134 PAGE 136
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SAFE. XEVER. ALTHOUGH zr DOES SEBI LIXE AIR.
I SEE THE MATER BIISSIDXS. MY ANALOGY,
SDIILlR To HAVAII. I SAV LAVA AXD OCEAN VAIER CREATE A
VOG, VWW. VOLCANIC FOG. SEVEX AIR MILES FROM
DIABLO Sizz SK. SIZZ TUO NUKES ~ UHERE I LIVE, I SEE
YOSl IKJG. AI DIABLO XUKES, YOUR HOT MATER Alm OCEAN
MATER CREATE NOG, H<<. XXLEAR FOG.
I LIVE UXDERSTAHDIXG TIQI YOUR
RADJDACTIVE AQUEOUS BIZSSIN5 COXDEMSE Dl THE
ATJKJSPHERE OF Txzs lQRIT1% CLIMAIE To EXPOSE US.
I HAVE GREAT FEARS REGARDING YOUR
COMTIXUING AMD COMPOUNDING OF USED FUEL ASSBSLIES, h
Mums FACILITY ZM HosGRI FAULT PAOXDIITY—
134
SAN LUIS REPORTIXG
DIABLO CANYN. AKD I STATED THE TZ% PHGDD OF THIS
PUILICAIZN LIST. II LISTS YEAR —I MENTIONED THE
3 GENERATOR Z.D. —GENERATOR TYPE: UTILITY. JQHIFEST
NUMBER. YOLIJ%, cuazc Paar. Aczzvzrzas. CURIES.
BRIEFLY. I CARE To Mora 1993 lQNIFEST
62189 ~ 1. 648 CURXES.
THE REPORTER: 48 UHAI?
lS. LAWER: CURIES.
1994 IQNIFEST 63?58. 654 CURIES. 1996.
lQXIFEST 67363. 369 CUAIES. To A LAY PH5N AS MYSELF.
CUAIES IXDZCATES SAFETY HAZARD AXD CONCERN PH5NALLY.
To %. I NEVER BELIEYE ANY DAILY ROUTIXE BIISSIOJ5 AS
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FRONT To 6ET SEEH. IN THE EVENT OF A SHlIOUS
R1DIDLOGZCAL EVENT OR LOCAL EARTHQUAKE. VZTH THE
DIFRASTRIEIlJRE OF LOCAL TAAJSPORTATDJN CORRIDORS ZH
MDm. z Hhva No CAEDBICE zx You, NUCLEAR DmusTRY. To
ACT VZIH DITEGRIIY AXD CONCERN FN YOUR OVH OR
POPULAIISI'S SAFEIY.
I BELIEVE THIS INZZDIG RADIATZOX-
PROI:DJG NIKLEAA IXDUSTRY SHOULD CONST STRICT
REGULATZN. CUTTDIG CUTS, QUICK OUTAGES. N<IXEIQDITBQNCE~ AXD HUMANE ISSUES, YOUR RECofm OF lQNY
YEARS SPEAKS DIRECTLY To You, NKtEhR IXDUSTRY. IDN'I SPEC OF ANYIHING POSITIVE. I PLAN To CONTIXUE
To HELP SHUT DOVN DIABLO, STOP DIABLO. DECOMMISSION
DIABLO NXLEhR STATION. I 00 APPRECIATE PUBLIC
HEAflING.
MR. MH5CHOFF: THANK You. MISS LAWER.
MA. HBmH50N: NEXT IS BILL DEHEEH.
A VOICEJ HE LEFT QUITE A UHILE AGO ~
Jl. HBmH50X: OKAY. TED IQLL~
!8. IQLL: I AM TED IQLL. h LONG-TDIE RESIDEHT
OF THIS COUNTY. I RAISED FOUR BOYS IN THE CONTY.
UHZCH ONE IS NOV RAISING HIS FAMILY IX THE COUNTY. IAM 48 YEARS Dl THE ELECTAZCAL INDUSTRY. ELECTAICAL
COXSTRUCTION ~ AHD ABOUT —MELL, FROM ABOUT '75 TILL
'8? ~ I VORKED hr DIABLO CAHYOM. A GOOD SJQRE OF THAT
136
SAN LUIS REPORTING
PAGE 135 PAGE 137
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THE REPORTER: I'M SORAY. Z DIDX'T UNDERSTAND
You. VHAT?
Ms. LAVVER: A HUKES FACII.IIY IN HOSGRZ FAULT
PAOXDIITY VZTH VATS OF BORATED UATER HOLDIXG THE
ASSBSI.IES To COOL DOVM INVOLVES SAFETY.
I HAVE ANTHER I.IST. U.s ~ RADIATZOX
szras. CALIFORNIA. I READ ma orhBLO CANYON NUMBER 1 ~
171.8 MTU.,DUQDIAIED FUEL ox SITE. DIABLO chxvox
NU%ER 2 ~ 142.8 Mru IRRADIATED FIJH. ON Szra.
AND I hssu% —THIS VOULD BE MY ONLY
auasrzox THAT z chx coxcazva ABOUT Txzs FODIT. THAT MTU
IXDICATES JKTAZC TOX UNITS?
MR. lKRSCHOFF: YES ~
Ms. LAWER: SEEMS S5AFE To ME To ACCUMULATE
MORE lQIERIALS THAT CAN SHAKE 'IX AM E1RTHQUAKE To
EXPLOS ION.
RODS. FUEL RODS ~ GASSES ASSOCIATED VZDI
THE ROD VAIS OR POOLS %AX UNSAFE EXPOSURE To
POPULAIZOXS.
NUCLEAR TAAXSPORTATIDX. To THE BEST OF MY
lomVLEDGE, FUEL OR VASTE ~ SHIPJKKIS C0% him Go
UNAHMOSICED To AVOID PUBLIC PANIC AMD IERROAISTS. THEY
Go BY SPECIFIC ROUTES AT SPECIFIC HOURS ~
You 00 Ir I.DK TERRORISTS. You CONTDIUE
To SCARE %. NOTHIXG You DO EYER SEEMS SAFE OR UP
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TIME OX COHSTRUCTIN, AMD AFTER THE PLANT VAS IN
OPERAIIN. FOR COHTfQCTORS THAT HAD —VERE ASSIGNED
RESPOXSIBILITIES FOR MAIHTBQMCE AND UPGRADING THE
SYSTBS AXD THAI SORT OF THDlG.
I AM CURRENTLY THE BUSDIESS JQMAGER FOR
THE LOCAL CONSTRLKTIOX UNIOH~ VHO PROVIDES UORKERS To
DIABLO CANYON FOR OUTAGES THROUGH h CONTRACTOR To Do
VORK I/QI IS ASSIGNED To THEM BY THE PLANT. ND MY
COSKNTS ARE To BE SOMHAQI PERSONAL IN NATURE AMD
PERHAPS KOT TECHHICAL.
Bur I VOULD LIKE To SAY THAT CERTAIXLY Dl
ALL MY YEARS Dl COXSTRUCTIOH, I NEVER VORKED AHY —ITHOUGHT MYSELF A VERY SAFETY~NSCIOUS,
QUALIIY~NSCZOUS VORKER PRIDR To HAVIXG ANY EMPLOYMENT
AI DIABLO. I HAVE KEVER EXPERIENCED THE DEGAEE OF
cNsczousxass hfm coMMITMENT To SAFETY, To QUALITY.
THAT I EXPERIENCED IM VORKING AT DIABLO CAXYOH. I SEE
THAT CONTIRJING.
ALOXG UZTH THAI. I NEVER EXPERIENCED THE
COXSCIDUSHESS OH THE PlRT OF hx ONER OR IX THE VORK
PLACE OF THE RELAIZOHSHIP OF SAFETY THAT UHEH SAFETY IS ~
OF GOOD QUALITY. THE PRODUCTZOX IS CERTAINLY DIPROVED:
THAT A DDIINISHJKNT OF SAFETY, MOT OXLY DIPACTS
PRODUCTIONe Bur IT IS XOT COST-EFFECTIVE AMO THAI THE
TVO Go HAND IN IQHD.
Shx LUIS REPORTING . SAN LUIS REPORTDIG
c
PAGE 148
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NY EKPERIEtiCE lQS BEEN THAT PGbE IQS
CONSISTENTLY DEtKtNSTRATED THE DESIRE FOR SAFETY IM ALL
REALNse FROM THE FERsOtQL shFETY DF wORKERs To THE
IXTEGRIIY OP THE PLAXT AXD THE INSTALLAIIONS THAT ARE
THERE AND THE ONGOING RESPONSE TO PERCEIVED
DIlGNIBH%xr oF IHE txthUIY oF THE FLANT txl THE FART oF
tK%KERS TO REPORI THIS ~ I SEE THAT aNtrIXUIMG.
AND I AN VERY EtCOURhtKD TO SEE A REPORT
CNING OUI TIQI IS LOOKING DILIGEtlrLYAI tKtW TO DROVE
AXD WHERE THERE IS —WHERE THERE ARE PtKtBLENS AXD
OPPOtmNIIIES FOR INPROVEtHIT.
AND TIQI'5 BASICALLY THE NATURE OF NY
COttKNTS. Z FIXD TIQI CURttEXTLY —Z THINK I tKKTIOKED
I AN THE BUSIXESS !QXAGER FOR THE LOCAL UNION, AND OUR
%l%KRS T!QI ARE WORKING OUT THERE FEEL VERY ttKH THAI
SAFETY IS h NklOR ISSUE. CERTAIXLY FOR AN IXDUsrttY
THAI IS VERY CONCERttED ABOUI SAFETY AXD HAVE A STRONG.
UNtG~ZDN RECORD OF ADORESSIMG SAFEIY ISSUES IN A
LABORINhtQGENEttr APPROACH TO THINGS AND RECOGNIZE THE
KEED TO HAVE INPUT FROM ALL LEVELS'OT JUST
tQtQtNDtEXT. BUT FRON THE FRONT-LINE. ON-THE-FLOOR
ENPLDYEES. AND PERMtQLLY. I IQVE GREAT CONFIDENCE
THAT THIS ZS BEING ADDRESSED AND WILL BE ADDRESSED TO
THE BEST IT CAN POSSIBLY BE. THANK YOU.
NR. NERSCHOPF: THANK YOU TED.
SAN LUIS REPORTING
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NRC TIQI THEY THINK OF OTHER FUTURE NEEIINGS HERE ~ AND
I t0tOW zr NAY BE h BURDEN TO TRAVEL HERE. BUI zr Is A
VERY OPEX CONNUXIIY. WE 00 APPRECIATE THE PUtLIC
EKaQNGE AXD THE PUBLIC GETTD6 INVOLVED IN THIS
PROCESS. ZT IS VERY IlRNIANTTO US. SO I THANK PGbE
FOR THIS. THAI YOU FOR BEING HERE.
NR. %RSCHXP: THANK YOU.
NR. HEttDH50X: KEXT UP IS FRED FRANK.
NR. FRANK: NY MANE IS FRED FRANK. I AN A
REszOENT DF sAN Llns 08Ispo coNTY. I NAs BORN HERE.
I SPENT 38 YEARS IX THE FIRE SERVICE. BOIH AT THE
RANK-AXD+ILELEYH. AND NhtQGBHtr LEVEL. AXD I REhu.Y
WASH'I 60IXG TO CONNEXT TODAY. BUT THERE WERE A COUPLE
OP CONNENTS TIQI WERE lQDE BY BOIH PGbE STAFF AKD
YOStSELF THAT TROUBLED tK.
AXD THAI IS THE —I THINK THE KEY TO
17 'AFETY. BOIH OF THE EtPLOYEES AND THE PUBLIC, IS
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ADDRESSED WZIH TOP IQNAGEtKNT. AXD I KIXD OF THOXHT
THAT TOP NANNKtKNT lQYBE GAVE SHORT SHRIFf TO
RANK-AXD+ILECOtmtENT TODAY. THERE ARE A FEW WHINERS
IX THE RANK AXD FILE, NO QUESTION ABOUT zr. BUI SAFEIY
IS REALLY CONTINGENT UPON WHAT IQPPENS hr THE
RANK-AXD+ILELEVEL. AND I DON'I THINK THE ISSUE
SHOULD GIVE SHORT SHRIFT TO THE CONNEMTS THAT CONE FRON
RANK AND FILE. AT LEAsT THAT Ns NY pERspEcTIYE wHEN I148
SAN LUIS REPORTING
PAGE 139 PAGE 141
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NR. HEXDERSOX: DAVID SPAUR.
NR. SPAUR: GOOD AFTERNOOX. I AN DAVE SPAUR.
PRESIDENT OF THE ECONONIC VITALITY CORPORATION. I AN
NOT HERE REALLY ON BHQLF OF THEN. Z DO NOT HAVE AN
OFFICIAL POSITION PRON NY BOARD OF DIRECTORS. Bvr z AN
HERE TO WELCONE THE KRC AXD PGbE'S OPEN PROCESS TO LOOK
INTO SAFETY. TO COXTIXUE SAFETY. THE ROLE. OR NY ROLE.
OP THE EVC IS TO AITRACT JOBS OR CREATE JOBS FOR THE
COUNTY. PGbE PLAYS h NAJOR PART IX TIQI: DIABLO CAXYOX,
PLAYS A NAJOR PART IN THAI. WE BELIEVE THAT SAFETY OF
DIABL0 chNYDN pUrs pEopLE To EAsE THAT THIs Is A sAFE
LOCATIDN FOR NEW AXD EXPANDING CONPANIES. SO I JUST
WANTED TO WELCONE YOU HERE. THANK YOU VERY NtEH FOR
CONING. TIQXK YOU FOR HAVING AN OPEN MEETING. WE
REALLY APPREC+LTE THAT. AND I LOOK FORWARD TO LEARXIXG
NORE ABOUT DZABLO CANYON AXD THE SAFETY PROCESS.
NR. NERSCHOFF: THANK YOU, DAVID. I HAVE TO
ADNIT, Zr WAS PGbE'5 IDEA TO HAVE THIS NEEIIXG HERE.
WE ORIGINALLY IQD SatEDULED zr FOR ARLINGTON. II WAS
OUR IDEA TO OPEN II TO THE PUBLIC AFTERWARDS. AND BOTH
OF THOSE SEENED TO BE WORTHWHILE CHNGES.
NR. SPAUR: THANK YOU. I HAVE BEEN HERE. BUT
OXLY 39 DAYS. HEW IM THIS ROLE. AND I FIXD zr A VHiY
OPEN CONNUXZIY, THE COUNTY OF SAN LUIS OBISPO AND ALL
OF THE CITIES REPRESEttrED. I WOULD RECONNEttD TO THE
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WAS h lQNAGER. AND FORTIQIELY I IQD A FAIR SAFETY
RECORD. AXD zr WAS BECAUSE I LISTENED TO THE RANK AKD
FILE.
AXD THERE IS A TIVE WHEN PRODUCTIVITY AKD
SAFETY ARE CONPRONZSED. THERE Is A CERTAIN POINT WHERE
YOU CAN CONTINUE AND INCREASE PROOXTIVIIY. AHD
INCREASE PRODUCTIVZIY. BUI THEM BEYOND h CERTAIX POINT.
SAFETY IS CONPRONISED.
AND Zr APPEARS TO NE BY VIRTUE OF THE
REPORT YOU HEARD TODAY, THAT WE ARE RIGHT AT THAT
RAGGED EDGE. AND I THINK THAI AS PRODlETZVIIY. AS
PRESSURES FOR PRODUCTZVIIY IXCREASEo THERE WILL BE
ADDZIIDlQLCONPRONISES IX THE AREA OF SAFETY. YOU CAN
ONLY WORK SONEBODY SO HARD AXD PRETTY SOON YOU START
lQKIXG !GSTAKES.
AKD I HAYE HAD soNE ExpERIExcE wzrH THE
STAFF AT DIABLO. AXD THEY CERTADtLY ARE auzrE CONPETEXT
AND HAVE IQD h VERY GOOD SAFETY RECORD UP UNTIL NOW.
YOU CAX ONLY PUT SO,MUCH PRESSURE ON THOSE PEOPLE. AND
WHEN I HEAR PEOPLE SAYING WELLe YOU IOtOWs YOU GOT TO
RECOGNIZE THESE CONNEMTS CANE FRON RANK ND FILE AND SO
THERE IS GOING TO BE SOKE DISGRUNTLED PEOPLE AND THEY
ARE CONCHtNED ABOUT LOSING THEIR JOtn'AND THIS TYPE OF
THIXG. THAT TROUBLES NE.
I THIXK YOU OUGHT TO GIVE THE CONNENTS
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AND PROVIDE AX AVEXUE. AN EASY AYEXUE. FOR RANK AND
FILE PEOPlE TO NAXE CONNBITS DIRECTLY AND ANOMYIK}USLY
TO YOUR STAFP BECAUSE I THIXK THERE IS SIX3 A THING AS
REIRIBUTKM IX ALL ORGANIZATIONS. PARIZCIXJVLY LARGE
ORGANIZATIONS. THERE IS A CERTAIN AINUNT OF FEAR. AMD
I THIXK THAI THAT FEAR SHmD BE ELINDQIED.
CERTAINLY. RECENT EVEXTS KM) OF DBSIISTRATE THAI THERE
IS REASON TO FEAR.
SO I AN PLEASED YDU CANE HERE AND
PROVIDED THE PUBLIC AN OPPORIUMDY TO COMMENT. VE ARE
LOOKING AI A VERY SERIOUS SDUATIDM OUT THERE, AND I—AND VHBI SAFETY ZS COI%%0NZSED, If ZS NOT JUST TALKING
ABOUT SOKE LDTLE DCIDEXTS THAT IIIGHT AFFECT A FEV
EMPLOYEES OR A FEV NENBERS OF THE PUBLIC. VE ARE
TALKIXG SERIOUS PROBLBS. AND I THIXK YOU ALL
RECOGNIZE TIQI THERE COULD BE FAR~ING INPACT MHEM
SAFETY IS C0%%0NISED OUT THERE.
AND SO I URGE THAT YOU MOULD GZYE
CONSIDERATION TO EVERY CONNBIT TIQI CONES FRON THE RANK
AND FILE. SOME OF THEN ARE CERTAINLY COMCHDIED VDH
THEIR OW PHISOMAL QELPARE, BUT I THMt IK}ST OF THE
PEOPLE ARE PROFESSIONAL OUT THERE AMD QOULD NOT RAISE
THESE COXCHRS VDHOUT TRUE ~ DEEP CONCHS FOR THE
SAFETY Of THE PUBLK. TIQNK YOU.
NR. NERSCHOFF: T}Q}OI YOU. FRED. QE —JUST
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IGDDLE RANGE RESULTS OX Hm COMCERXED IQNAGBIENT ]S TO
CERTAIN PROBLENS. D VAS VERY IKX3 THE SANE ZM THE
OAGANIZAIKMTHAT I PARTKIPATED IX IHE SURVEY. T}QI
ORGANIZATION'S RESPONSE VAS INNH}IATELYTO HAVE
NANAGBIBIT PUSH FORTH A BUNCH OF GREAT IMDIATIYES. AND
I THIXK THAT IS GOING TO HAPPEX IX THIS CASE. ALSO.
THE I IXE STAFF RESPNIDED Vm}OH}FULLY.
SIX }NMTHS LATER, LINE STAFF SAID T}QI D VAS h
FAILURE. SZX ISRTHS LATER, PEOPLE QERE DOING THINGS
THAT SLOVED DOW THE PROCESS OF THE CONIIMIIXG
INPROYB}ENT. NA}QGENBIT VAS STILL 60ING ALONG QD}l IHE
. PLAN THAI THEY IQD PRESEXIED 0}IZGIXALLY. THOSE
INDIVIDUALSTHAT VORKED TO SLOV DOW THAT PRXESS
QERHI'I CALLED UHIXERS IX THAT ORGAMIZATIDN: THEY VERE
CALLED SABOTEURS. DOM'I SAY I}QI OM AN Ai}}PLANE BUT
THEY KEPI AT II, AND THROWN THE DIUGEMCE OF SOKE VERY
CONSCIENTIOUS NZODLE~ BIPLOYEESo THE PROCESS
VORXED ~ THEY JUST KEPI IQNNERDKI AVAY AT II.NOV THAT ORGANIZATION }QS TURNED DSELF
AROUND FROM ONE TIQI VAS DOWTIÃmOEX AMD MOULD BE AN
EXANPLE OF RELATIYELY —MELL, D VAS }QVIMG h VERY
DIFFKULT TINE ~ EVBI THOXH EVHIYBODY TIQI VORKED THERE
VAS A GOOD PERSON. TO A VERY UPSTAXDING ORGANI2ATZON
THAT HAS INCREASED DS FUNDIHG AND DS PRODUCTIVDY
INNEXSELY.
PAGE 143
SAM LUIS REPORTING
PAGE 145
SAM LUIS REPORTING
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ONE COMMENT. VE DO VALUE THOSE CONNBITS THAT CONE FRON
NY SOURCE. VE HAVE AN 888 NUMBER. FOR EXAMPLE, FRANK,
THAT ME NAN TO COLLECT THOSE CONNENTS. I AGREE. EACH
OME IS IMPORTANT AND NEEDS TO BE LOOKED AT.
NR. HEXDERSON: TAURIA LINALA.
}5. LDQLA: 6000 AFTERNOON. I AN TAURIA
LIXALA. I AN HERE AS h PRIVATE IXDIVIDIQL.
FO}TO}ATELY. I HAD THE AFTHNOON OFF. D IS OFTBI THE
CASE IX MORKING VZTH CONPUTERS ZM THE PUBLIC DO}QIX
THAT MOULD BE VERY USEFUL IN ANY TYPE OF EMERGENCY. ME
STAY UP ALL NIGHT MORNING ON.THBI SO I IQD THE DAY OFF
TODAY TO NAKE UP FOR THAT, AXD I VAS ABLE TO ATTEHD
THIS VERY IXFOR}QIIVE HEARING. AMD HEAR THE GREAI
VARIETY OF PUBLK CONNEXI. I MOULD LIXE TO THNK THE
HRC, PGbE ~ AND THE PUBLK FOR YOUR INTEREST AND
RESPONSE TO OVERSIGHT IX THESE SDUATIOXS..
NY PERSONAL CONNEXTS HERE TODAY ARE
BECAUSE A FEQ —A COUPLE YEARS AGO. I VAS IXVOI.VED AS
A PARTKIPANT IM h SURVEY. A CONTIN}X}US INP}IOVBIEXT
SURVEY, SKH AS THE ONE THAT MAS PRESENTED HERE TODAY
BY SYNERGY. AND THIS MAS DUE TO THE PERCEIVED
'NADEQUACIESOF NANAGBIEMT AMD LINE STAFF IX AN
ORGANIZATZOX. AND THE REASON I DECIDED TO SPEAK
PUBLKLY VAS BECAUSE THE RESULTS MERE SIMILAR.
ON PAGE 31, PERCEZYED FAIRLY NDERAIE TO
143
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AXD I AN NOT GOING TO %XTIDM THE
ORGANIZAIION~ BUT THEY ARE INVOLVED 3I A DIFFEREHT TYPE
OP SAFETY, SOMETHING TO 00 VDH CRININAL JUSTICE
SYSTEN. SO I VAS VERY PLEASED TO SEE THIS REPORT AND
THE PARTKIPATZOM OF THE COMPANY AND THE HRC AND THE
PUBL,ZC. ALSO, THIS IS VHIY NN3 INRE INIERESTING THAM
VHAI VAS OM C~AN TODAY.
NR. NERSCHOFF: I DOM'I XMOV HOV TO RESPOND TO
NS. LDQLA: I GUESS IF YOU ARE THIXKZNG ABOUT
A CONPUIHI PERSOMe h COMPUTER NERD ~ WAT 00 THEY DO ON
THEIR DAY OFF. MATCH C~AN IX THE INRNIXG AND GO TO AN
NRC HEARING IN THE AFTHNOON.
'OMEVHI, THERE IS OXE POINT I MOULD
UXE TO IQKE TO FINISH NY CONNHITS THAI I THMt IS h
C}QLLEXGE. THIS TYPE OF SDUAIZON IS NOI AH
US-VERSUS-THBI SDUATIDN. II ISN'I SOMETHING FOR
PEOPLE TO SAY, MELL. I HAVE BEBI A 6000 PERSON. IKMOV I AN A GOOD PERSON AMD WAT YOU ARE SAYIXG IS
VROMG. D ZS THE TYPE OF SDUATIOM VHERE EVERYBODY
IXVOLVED HAS TO SAY. I MANT TO HEAR THE OTHER GUY. IMANT TO PARIICIPAIE.
IF ONLY OXE PERCENT OF THE U.S. NAIL VERE
MOT DELZYERED CORRECTLY. AND THEIR RATING VAS 99
PERCENT EFFICIENT. IGLLIDNS Of LETTERS MOULD GO ASTRAY
145
0
PAGE 146 PAGE 148
1 IX OKE YEAR IX THE UNITED STATES. SO IF 91 PERM OF
2 . THE PARTICIPANTS IX THE SLSVEY SAY THAT THEY FEEL THAT
3 SAFETY CONCHMS ARE fKING ADDRESSED AND ARE UDOST OX
4 EVlDlYNDY'9 lGXD, THAT 1ZAVES US SOME ROON FOR
5 'NPllOVBHIT. TIQNK YDU.
6 ls. lHSQlOFF: TlQNK YDU» TAURIA.
7 %. HBlDBSON: KLAUS SCHUNhlm.
8 NR. SClllNANX: 6000 AFTBUm. NY IQlK IS
9 KLAUS SHUNANN. I AN PRON PASO ROBLES. I AN ALSO AN
18 ACTIVE NBSER OF THE CALIFORNIA GREBl PARTY. THE LOCAL
11 CHAPTER HERE, AND THOSE QHO HAD THE FORTUNE OR
12 NISFORTlllE TO HEAR NE SPEAKING BEFDRE KNOV THAT I13 USUALLY PREPARE VERY QELL AND HAVE HAD A PREPARED A
14 FIVE-NDlUTE SPEECH IDLED VERY NELL. AMD I THINK I AN
15 GOING TO DISCARD IT BECAUSE ACTUALLY NY FIRST REACTmN
16 TODAY TO THE HEAluNG HERE TODAY IS THANKS GOD FOR THE
17 PlSLK CONNENTS, BECAUSE UNTIL THEX, I FEEL VE HAD
18 NSTLY h MELL~AGED PUBLIC RELATmX EVENT.
19 I WOTE DOW WILE LISTENDlG TO THE
28 GBlTLBQM FRON THE SYNERGY CONPAMY A FEV OUESTmNS
21 WKH CANE TO NY HIND» VHKH I MOULD LIKE TO SHARE VZTH
22 YOU AI THIS TINE.
23 I THDlK VE UXDERSTAND THAT THE SURVEY VAS
24 PAID FOR BY PGbE. I ASSUNE THE CONPAMY Vhs SELECTED BY
25 PGbE. AND I VOMDER HOV h FEDERAL AGEHCY LIKE YOU CAN
146
SAM LUIS REPORTDlG
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FOUND AS h VERY DlTERESTING FIGURE TIQI 38
PERCEXT DID NOT RESPOND TO THE SURVEY. ZT SEEMS TO BE
AX RATHER HIGH AND DlTERESTING FIGURE. ALSO. THE
COMPARISON BEING DOXE VXX THERE VAS SEVBQL TINES
POINTED OUI BY PGbE OFFKZALS NV PRm THEY ARE TO BE
AN DEUSTRY LEADER. NOQ THE SURVEY VAS DONE VZTHIN THE
gKLEAR INDUSTRY. AXD THE COMPARISON VAS mE lKN PGbE
VAS DOIXG IX COMPARISON TO OTHER NXLEN POVER PLANTS.
VmKD ALSO BE DlTERESTED TO HAVE ZT COMPARED VQH A
SlWVEY VHKH NIGHT ACIUALLYAMRESS THE SANE TYPE OF
ISSUES OF EMPLOYEE PARTKIPATmM IX OTHER INDUSTRIES.
TIQI MOULD BE AM DlTERESTING ASPECT TO ZT. AS VELL.
ALSO, I VOmD LIKE TO IQKE h COUPLE OF
COMMENTS ABOUT THE SZTUATmM VHKH I BELIEVE PROBABLY
LED TO TODAY'S HEARDlG CERTAINLY. I MOULD THIXK MOULD
ALSO HAVE LED TO THE CNDlKTIMG THE SURVEY. TALKDlG
ABOUT THE XEIL AIXBl CASE, WKH IS VERY
CONTROVERSIAL. I THOUGHT —FIRST OF ALL, HE QAS MOT
THE ONLY PERSON TO EXPRESS CQCHNS, OBVIOUSLY, ABOUT
THE SAFETY CULTURE Dl REGARD OF THE DEREGULAImM. IREAD IX THE T-I OX lQY 13TH, '98. ON PAGE h-1. TIQI THE
DIABLO CONSTRUCTmN PLAHMER VAS SAYING THERE VAS A
WOLE LOT OF lDQUDIBLE) ISSUES.
THE REPORTER: VHOLE LOT OF VMAT?
NR. SCHUNAMN: THERE IS A WOLE NEV CULTURE—
148
SAN LUIS REPORTIXG
PAGE 14? PAGE 149
1 LEAVE II THERE, CAX BASKALLYRELY OH THE SURVEY PAID
2 FOR BY PGbE, SELECTED BY PGbf.
3 ARE THERE ANY OTHER PLANS. I NAY ASK. FOR
4 NAYBE ANOTHER SURVEY OF THIS VHOLE VERY SERIOUS lQTTER.
5 VHICH VE MOULD GET A NORE IXDEPEXDEMT OUIFIT. WKH6 lQYBE THE NRC NIGHT BE PAYING FOR AMD THE SELECTmN
7 NIGHT TAKE PLACE BY AM OUTFIT LIKE GREBlPEACE OR lQYBE
8 LIKE THE NUCLEAR INFORNATmN RESOURCE SERVKE. I THINK
9 THAT MOULD BE OVERALL lQYBE NORE HELPFUL ND NIGHT
18 CONTRIBUIE TO A NORE OBJECTIVE RESULT.
11 NEVBlTHELESS ~ I HAVBI'I READ THE SURVEY
12 IX ENTIRETY NYSELF. BUT I HEARD FROM ROCHELLE BECKER,
13 IOTHERS FOR PEACE, TIQI TO NY OW ASTONISHMENT I SNSLD
14 SAY ~ TIQI THE SURVEY IQD SOME VERY CRITICAL ASPECTS IN
15 II. SO I AN GLAD FOR TlQI.16 'UT VE ALL SHOULD KEEP IN NIXD THAT THIS
17 SURVEY, I THDm. VAS JUDGED BY PGbE, ITSELF. AS h
18 RUTl{L!MSELF ASSESSNEHT ~ I THINK THAT VAS THE VORDS
19 BEDlG SAID. AND I THDW THE ENPHASIS HAS TO BE VERY
28 HEAVILY OM SELF HERE. VE SHOULD KEEP IN NIND THAT
21 THE SURVEY VAS TAKN IX AN ENVIROMNEHT OF DERFJNRATmM.
22 THAT AT THE TINE THAT IHE SURVEY VAS BEING TAKEN, „
23 ALREADY 588 ENPLOYEES HAD BEEN LAID OFF, WILE OTHERS
24 APPARBITLY STILL DOW THE PIKE. SO I THIXK THIS SHOULD
25 BE TAKBl ALSO TO NIND WILE JUDGING THE SURVEY.
147
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NR ~ NERSCHOFF: KLAUS~ HOLD OM A NDlUTE.
THE REPORTER' OEN'I UNDERSTAND THE —OM
PAGE h-1. COULD YOU GO BACK TO THAT.
NR. SCHUNA}lM: COULD I HAVE h SXP OF VATER~
PLEASE?
NR. NERSCHOFF: SURE.
THE REPORTER: YOU SAID THE CONSTRUCTmN
VHAT'? THE CONSTRUCTION VHAT?
NR. SCHUNhllN: ZT VAS REPORTED IN THE
TELEGlQN-TRIBUNE» THE LOCAL XEVSPAPER HERE. ON lQY
13TH ~ '98» OM PAGE h 1» DIABLO COMSTRlKTmM PLANNER. ITVAS SAYING THERE IS A WOLE LOT OF lDQUDIBLEl ISSUES ~
THERE IS h WOLE NEV CULTURE AT DIABLO. NO DOUBT ABOUT
ZT. AMD THBlE VAS A REFERENCE TO THE DEREGULATION OF
THE ENERGY IXDUSTRY. WKH IN NY VIEV VAS A VERY
DANGEROUS SIIUATmM. I QONDER WETHER ZT'9 VISE TO
HAVE AN IXDUSTRY DBlEGULATED TO CONPETE QZTH OTHER
ENERGY SOURCES, AM INDUSTRY l.IKE THE NUCLEAR DSUSTRY.
WKH OBVmUSLY HAS DOQTE DANGERS TO THE PUBLK,
TRBlENDOUS DANGERS, I SHOULD SAY. SO WETHER
DEREGULATmx OF THIs SZTUATmx rom SENSE, I THDW Ish VERY —Is h OUESTXOX BY ITSELF.
AND IH ADDITZOH» THERE IS ALSO NY
UMDERSTAMDIXG THAT 48 OP NR. ATXBI'9 CO-VORKERS HAVE
PROTESTED PGbE'S TREATNBlT OF NR. AIKEN TO YOUR
H'« I ~ I ~ s I'I '~ l ~ I' I ~ « ~ 1' I I
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