Sydney Identity Summit: Know (and Serve) Your Customers

16
2016 Identity Summit Know (and Serve) Your Customers Graham Williamson KuppingerCole [email protected] Sydney, Australia | 9 August 2016

Transcript of Sydney Identity Summit: Know (and Serve) Your Customers

Page 1: Sydney Identity Summit: Know (and Serve) Your Customers

2016 Identity Summit Know (and Serve) Your Customers

[email protected]

Sydney,Australia|9August2016

Page 2: Sydney Identity Summit: Know (and Serve) Your Customers

FromIAMtoKYC

8/10/16©KuppingerCole 2

IAM

AccessControl&FederaIon

ApplicaIonAssurance

IdenItyGovernance

IdenItyProvisioning

CIAM

AdapIveAuthenIcaIon

IdenItyRelaIonship

CustomerDataManagement

CustomerJourney

KYC

MarkeIngAutomaIon

UserManagedAccess

DataProtecIon(includingAML)

AnalyIcs

CIAM:IAMatscale+CustomerExperience. KYC:CIAM+Governance+CustomerInterac>on

Page 3: Sydney Identity Summit: Know (and Serve) Your Customers

AchievingCompeIIveAdvantage

ImpactoncompeIIveadvantage

1960 1970 1980 1990 2000 2010 2020

IT(Technology)

Data

CogniIve&AI

ProductInnovaIon

ProductQuality

CustomerRelaIons

SmartManufacturing

8/10/16©KuppingerCole 3

Page 4: Sydney Identity Summit: Know (and Serve) Your Customers

AchievingCompeIIveAdvantage

8/10/16©KuppingerCole 4

Page 5: Sydney Identity Summit: Know (and Serve) Your Customers

AchievingCompeIIveAdvantage

CompeIIveAdvantage

Services&User

Experience

Data,AnalyIcs&CogniIve

LeveragingIdenIty

ProductInnovaIon&Manufacture

CustomerKnowledge

8/10/16©KuppingerCole 5

Page 6: Sydney Identity Summit: Know (and Serve) Your Customers

15TopInnovaIonsforBusinessAgilityMature

Emerging

BusinessProtec>on

BusinessEnablement

DeviceMeshCloudIAM

ConsumerIAMIden>tyRela>onship

Management

BigData&Cogni>ve

UserBehaviourAnaly>cs

RealTimeSecurityIntelligence Microservices

Privacy&AgilitybyDesign

Industry4.0SmartManufacturing IoT

DistributedLedgers&BlockchainsMachinelearning&

Deeplearning

Robo>cs

AmbientUserExperience

8/10/16©KuppingerCole 6

Page 7: Sydney Identity Summit: Know (and Serve) Your Customers

ChangingDemographics

BabyBoomers MillennialsWorkdefinesworth WorkEthic AmbiIous,mulI-taskingTradiIonal,nuclear FamilyExperience Mergedfamilies,Workhardforjobsecurity WorkLifeBalance Flex-Ime,jobsharing,

sabbaIcalsLogicalarguments,goodgrammar&manners,emailorface-to-face

Communica>ons PosiIve&moIvaIonalacIonverbs,picturessmartphone,textpreferred

Want‘value’,gooddeals ValueFramework Wantexperience

8/10/16©KuppingerCole 7

Page 8: Sydney Identity Summit: Know (and Serve) Your Customers

•  IdenItyProviderService•  Public•  Commercial•  Persistent

•  Agencies•  RelaIonshipManagement

•  DataSharing•  InteragencycollaboraIon

•  AuthenIcaIon•  Levelsofassurance

MarketSectorResponses-Government

8/10/16©KuppingerCole 8

Page 9: Sydney Identity Summit: Know (and Serve) Your Customers

MarketSectorResponses-FinancialGovernment•  IdenItyProviderService

•  Public•  Commercial•  Persistent

•  Agencies•  RelaIonshipManagement

•  DataSharing•  InteragencycollaboraIon

•  AuthenIcaIon•  Levelsofassurance

LeverageIdP•  LifeManagementPlaform

•  InnovaIon•  DistributedLedgers•  KYC-  AnalyIcs- UserExperience

•  Payments•  Stock/Bondtrading•  WealthcreaIonAI

8/10/16©KuppingerCole 9

Page 10: Sydney Identity Summit: Know (and Serve) Your Customers

MarketSectorResponses–HealthcareGovernment•  IdenItyProviderService

•  Public•  Commercial•  Persistent

•  Agencies•  RelaIonshipManagement

•  DataSharing•  InteragencycollaboraIon

•  AuthenIcaIon•  Levelsofassurance

Financial•  LeverageIdP

•  LifeManagementPlaform•  InnovaIon

•  DistributedLedgers•  KYC-  AnalyIcs-  UserExperience

•  Payments•  Stock/Bondtrading•  WealthcreaIonAI

•  IdenItyProviderService

•  Professionals•  Partners•  PaIents

•  AdoptStandards•  APImanagement•  FederaIon•  AuthorisaIon

•  RegulaIon•  Privacy•  PaIentConsent

8/10/16©KuppingerCole 10

Page 11: Sydney Identity Summit: Know (and Serve) Your Customers

MarketSectorResponses-Academia

•  IdenItyProviderService•  Staff-  Academic-  AdministraIve

•  Students-  ProspecIve-  Enrolled

•  Researchers•  Alumni

•  UserExperience•  SubjectselecIon•  LMSoperaIon

8/10/16©KuppingerCole

Government•  IdenItyProviderService

•  Public•  Commercial•  Persistent

•  Agencies•  RelaIonshipManagement

•  DataSharing•  InteragencycollaboraIon

•  AuthenIcaIon•  Levelsofassurance

Financial•  LeverageIdP

•  LifeManagementPlaform•  InnovaIon

•  DistributedLedgers•  KYC-  AnalyIcs-  UserExperience

•  Payments•  Stock/Bondtrading•  WealthcreaIonAI

11

Page 12: Sydney Identity Summit: Know (and Serve) Your Customers

MarketSectorResponsesHealthcare•  IdenItyProviderService

•  Professionals•  Partners•  PaIents

•  AdoptStandards•  APImanagement•  FederaIon•  AuthorisaIon

•  RegulaIon•  Privacy•  PaIentConsent

Academia•  IdenItyProviderService

•  Staff-  Academic-  AdministraIve

•  Students-  ProspecIve-  Enrolled

•  Researchers•  Alumni

•  UserExperience•  SubjectselecIon•  LMSoperaIon

8/10/16©KuppingerCole

Government•  IdenItyProviderService

•  Public•  Commercial•  Persistent

•  Agencies•  RelaIonshipManagement

•  DataSharing•  InteragencycollaboraIon

•  AuthenIcaIon•  Levelsofassurance

Financial•  LeverageIdP

•  LifeManagementPlaform•  InnovaIon

•  DistributedLedgers•  KYC-  AnalyIcs-  UserExperience

•  Payments•  Stock/Bondtrading•  WealthcreaIonAI

12

Page 13: Sydney Identity Summit: Know (and Serve) Your Customers

MarketSectorResponses

8/10/16©KuppingerCole

Healthcare•  IdenItyProviderService

•  Professionals•  Partners•  PaIents

•  AdoptStandards•  APImanagement•  FederaIon•  AuthorisaIon

•  RegulaIon•  Privacy•  PaIentConsent

Academia•  IdenItyProviderService

•  Staff-  Academic-  AdministraIve

•  Students-  ProspecIve-  Enrolled

•  Researchers•  Alumni

•  UserExperience•  SubjectselecIon•  LMSoperaIon

Government•  IdenItyProviderService

•  Public•  Commercial•  Persistent

•  Agencies•  RelaIonshipManagement

•  DataSharing•  InteragencycollaboraIon

•  AuthenIcaIon•  Levelsofassurance

Financial•  LeverageIdP

•  LifeManagementPlaform•  InnovaIon

•  DistributedLedgers•  KYC-  AnalyIcs-  UserExperience

•  Payments•  Stock/Bondtrading•  WealthcreaIonAI

UserExperience

13

Page 14: Sydney Identity Summit: Know (and Serve) Your Customers

DigitalTransformaIon• Newbusinessmodels• Connectedthingsanddevices•  InteracIonwithCustomers

SecuritybyDesign• Flexibilityfornewchallenges• Governanceofdataaccess

IdenItyRelaIonshipManagement• RelaIonshipsbetweenhumans,thingsanddevices

• Managingownership

IdenItyRelaIonships,SecuritybyDesign,DigitalTransformaIon

8/10/16©KuppingerCole 14

Page 15: Sydney Identity Summit: Know (and Serve) Your Customers

UMA’sdonetheheavyliling

8/10/16©KuppingerCole

•  Enableprivacy•  Userdetermineswhocanaccesstheirresources•  “Nomoredataaboutyou,withoutyou”

•  ToolsfortrusIngdigitalservices•  DefinedAPIs•  CompliantcodebasefromKantaraparIcipants-  e.g.OpenAM

•  IntegraIonof“things”•  Mappingtoowners•  Managingaccessrights•  Sharingaccess/control

15

Page 16: Sydney Identity Summit: Know (and Serve) Your Customers

KuppingerColeLtd.Headquarters

SonnenbergerStr.1665193Wiesbaden|GermanyTel+49(211)237077–0Fax+49(211)237077–11www.kuppingercole.com

TheFutureofInforma>onSecurity–Today.KuppingerColesupportsITprofessionalswithoutstandingexperIseindefiningITstrategiesandinrelevantdecisionsmakingprocesses.AsaleadinganalystcompanyKuppingerColeprovidesfirst-handvendor-neutralinformaIon.OurservicesallowyoutofeelcomfortableandsecureintakingdecisionsessenIaltoyourbusiness.

8/10/16©KuppingerCole


Seek Knowledge and Serve thy Nation · Mr Wajahat Rana Mr Shoaib Malak Mr Sami Jan Mr Saeed Chaudry . Seek Knowledge and Serve thy Nation Australian Islamic College of Sydney 2013

Seek Knowledge and Serve thy Nation · Mr Wajahat Rana Mr Shoaib Malak Mr Sami Jan Mr Saeed Chaudry . Seek Knowledge and Serve thy Nation Australian Islamic College of Sydney 2013

Visual Identity - CSUSB · university’s visual identity package. I don’t expect you to read it cover-to-cover, but it can serve as . a valuable reference tool. You’ll better

Visual Identity - CSUSB · university’s visual identity package. I don’t expect you to read it cover-to-cover, but it can serve as . a valuable reference tool. You’ll better

My RA Identity - Louisiana Baptists · PDF fileRA chapter for their calling to serve God as Royal Ambassadors. 72 73 • ocks ... Write you answer here: ... My RA Identity

My RA Identity - Louisiana Baptists · PDF fileRA chapter for their calling to serve God as Royal Ambassadors. 72 73 • ocks ... Write you answer here: ... My RA Identity

Culture, Identity and Wellbeing in Children and Young People Shanti Raman Area Community Paediatrician-CP Sydney South West Area Health Service.

Culture, Identity and Wellbeing in Children and Young People Shanti Raman Area Community Paediatrician-CP Sydney South West Area Health Service.

Protecting Your Identity - North Sydney Council - Home · —from getting a home loan to starting a new job to buying something online. If criminals steal your identity, you may find

Protecting Your Identity - North Sydney Council - Home · —from getting a home loan to starting a new job to buying something online. If criminals steal your identity, you may find

Identity Live Sydney 2017 - Tim Sheedy

Identity Live Sydney 2017 - Tim Sheedy

visual identity manual - University of Western Sydney

visual identity manual - University of Western Sydney

Financial Identity Fraud and Identity Theft Protection Act · 2017. 1. 7. · This presentation is not meant to serve as a substitute for reading the various laws discussed, ... FTC's

Financial Identity Fraud and Identity Theft Protection Act · 2017. 1. 7. · This presentation is not meant to serve as a substitute for reading the various laws discussed, ... FTC's

World Federation of Chiropractic Identity Consultation: Report and Recommendations WFC Assembly Sydney, Australia June 15, 2005.

World Federation of Chiropractic Identity Consultation: Report and Recommendations WFC Assembly Sydney, Australia June 15, 2005.

EXPLORING THE SELF-CONCEPT AND IDENTITY ABSOLUTE PITCH ...ses.library.usyd.edu.au/bitstream/2123/1417/1/O'Connor final thesis... · EXPLORING THE SELF-CONCEPT AND IDENTITY OF SYDNEY

EXPLORING THE SELF-CONCEPT AND IDENTITY ABSOLUTE PITCH ...ses.library.usyd.edu.au/bitstream/2123/1417/1/O'Connor final thesis... · EXPLORING THE SELF-CONCEPT AND IDENTITY OF SYDNEY

Maintaining Identity: WYBIWYE and consumer assurance Duncan Leadbitter Regional Director – Asia Pacific Marine Stewardship Council Sydney.

Maintaining Identity: WYBIWYE and consumer assurance Duncan Leadbitter Regional Director – Asia Pacific Marine Stewardship Council Sydney.

“We Proudly Serve” Identity and Logo Usage Guidelines4 The primary WPS logo is composed of the Siren symbol and the phrase “We Proudly Serve.” The WPS wordmark is composed

“We Proudly Serve” Identity and Logo Usage Guidelines4 The primary WPS logo is composed of the Siren symbol and the phrase “We Proudly Serve.” The WPS wordmark is composed

Identity Live Sydney 2017 - Daniel Raskin

Identity Live Sydney 2017 - Daniel Raskin

THE CATHOLIC IDENTITY OF CATHOLIC INSTITUTIONS · Catholic identity of three types of Catholic institutions—health care, social service, and higher education—that today serve

THE CATHOLIC IDENTITY OF CATHOLIC INSTITUTIONS · Catholic identity of three types of Catholic institutions—health care, social service, and higher education—that today serve

Identity Live Sydney 2017 - Ashley Stevenson

Identity Live Sydney 2017 - Ashley Stevenson

Teaching@Sydney – Teaching@Sydney

Teaching@Sydney – Teaching@Sydney

Towing sydney sydney executive towing

Towing sydney sydney executive towing

Towing sydney - sydney executive towing

Towing sydney - sydney executive towing

Brand Identity Guide 1/1/14 - St. John's University · Brand Identity Platform 2 ... The Brand Identity Guide is designed to serve as a ... University’s branding and editorial style.

Brand Identity Guide 1/1/14 - St. John's University · Brand Identity Platform 2 ... The Brand Identity Guide is designed to serve as a ... University’s branding and editorial style.

THE PINK BOOK · State Library Victoria, melbourne Sydney Film Festival , Sydney Sydney Living museums, Sydney Sydney opera House, Sydney the asialink centre, melbourne the australian

THE PINK BOOK · State Library Victoria, melbourne Sydney Film Festival , Sydney Sydney Living museums, Sydney Sydney opera House, Sydney the asialink centre, melbourne the australian