SXSW Interactive 2015: Building Trust in Community Marketplaces

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Presentation materials for panel on building trust in community marketplaces, for consideration for SXSW Interactive 2015

Transcript of SXSW Interactive 2015: Building Trust in Community Marketplaces

  • 1. Building Trust in Community Marketplaces SXSW Interactive 2015
  • 2. Community Marketplaces
  • 3. Benefits & Rewards of Community Marketplaces
  • 4. Challenges of Community Marketplaces
  • 5. Strategies & Approaches Branding Platform-Integrated Features Communication & Transparency Customer Service Payment Security Insurance
  • 6. Branding & Community
  • 7. Branding & Trust
  • 8. Platform-Integrated Features Public Profile Reviews & Feedback Verification Social Media
  • 9. Public Profile
  • 10. Reviews & Feedback
  • 11. Verification
  • 12. Social Media
  • 13. Communication & Transparency
  • 14. Customer Service
  • 15. Payment Security
  • 16. Insurance & Liability
  • 17. Handling Disputes, Complaints & Disasters
  • 18. Government Regulation
  • 19. Thank you! Any questions?