SWIFT Services Portfolio Overview - Sibos 2015

SWIFT Services African Regional Conference 2016

May 2016

Mark Buysse

Optimised SWIFT operations

• reduced costs

• standardised messaging best practices

• valuable market insight and benchmarking

• operational excellence

• expert teams you can rely on at any time

• prepare for new market initiatives and

regulations

• …

ARC Consulting Update – May 2016 – Confidentiality: External

SWIFT’s services portfolio in a nutshell

Reference Data

On-site Interfaces & Connectivity

Cloud Connectivity

Compliance Integration

Insights & Analytics

Standards

How do I ensure risk-free

operations?

How do I implement?

What are the best practices?

How do I leverage the solution

further?

Who needs to be involved and who

needs to be trained?

What kind of systems are

required?

What is happening in the market?

How do I take advantage of new features?

What will be the cost and how can I

reduce it?

How do I know if a solution is fit for future needs?


SWIFT’s services portfolio in a nutshell

Reference Data


Cloud Connectivity



Standards

How do I ensure risk-free

operations?

How do I implement?

What are the best practices?

How do I leverage the solution

further?

Who needs to be involved and who

needs to be trained?

What kind of systems are

required?

What is happening in the market?

How do I take advantage of new features?

What will be the cost and how can I

reduce it?

How do I know if a solution is fit for future needs?

Traffic Analytics

Business Advisory

Standards Consultancy

Back-office

integration

Custom solutions

Technical Advisory

Product Implemen-

tation

Managed Services

Support

Training

Reference Data


Cloud Connectivity



Standards

Reference Data


Cloud Connectivity



Standards



Community training and bootcamps


Jordan Community training

What ?

ISO20022

training

Why?

Adopt new

messaging

standards When ?

Where ?

Duration : 14 days

Date : Q4 2015

Banking

Association,

Amman, Jordan


Objectives

• Learn about ISO 20022

Standards

• Tailored to Jordan Market

• Easy adoption of the new

standards

• Increase the knowledge

on ISO 20022 standards

for RTGS and ACH usage

in Jordan

Solution

• Training developped by

working closely with

Central Bank of Jordan

• Training included:

• an introduction on

ISO 20022 and XML

• The CBJ RTGS

renewal project

• Documentations

• Message format

study

• Message entry

example

• Local delivery

• Classroom based

• Tailored to community

needs

• Community approach

Benefits

• Perfectly tailored to the

community needs

• Community knowledge

transfer about the new

standards and

messaging services

Jordan Community training

+120 Participants

“ Participants showed a

remarkable improvement in

their understanding of the

new ISO standard and the

requirements of the main

associated projects.”

Nibal Al Rashdan, Senior Officer, Central

Bank of Jordan

SWIFT Bootcamp Programs

SWIFT Security

• Concepts and terminology

• SWIFTNet PKI and the role of SWIFTNet Security Officers

• Hardware Security Module

• Alliance security management

• Administering and using swift.com

• Best practice guidelines

• Cyber security game

SWIFT Connectivity

• Overview of SWIFT and SWIFT connectivity

• Managing Alliance Gateway

• Operating your Hardware Security Module

• Managing your PKI

• Hands-on exercises

• Networking diner and cyber security game

Alliance Messaging Interface

• Operating Alliance Access

• Managing Alliance Access

• Deploying Alliance Access

• Understanding FIN and System Messages

• Hands-on exercises

• SWIFT LAB visit

Operational Excellence

• SWIFT BCP and Cold start

• Core messaging at SWIFT

• SWIFT disaster recovery guidelines for SWIFT applications

• OPC visit

• SWIFT audit guidelines



Customer quote’s on the first security bootcamp last week

- Audience of 24 participants from various countries around the world

(incl. Egypt, Pakistan, Ireland, Colombia etc.)

- ‘We were able to make the right connection with SWIFT’

- ‘This will be used as a discussion opener within our organisation’

- ‘There is a serious need to review our infrastructure as I already identified

certain gaps’

- ‘The trainer goes above and beyond his role to answer any queries that we may

encounter in our day to day jobs’

- ‘Learnt a lot of things – that’s for sure’

- ‘Great deep dive into various aspects of security of many SWIFT product

areas’

- ‘It helps me to reassure myself that I took the right measures to ensure better

security’

Watch this

space:

www.swift.co

m/SWIFTSm

art

Global Sales Convention

Coming to you

as of Summer

2016!



Operational excellence



Background: The drive for operational excellence is relentless

13

Compliance

Efficiency

Customer

Reputation Operational

Excellence

Demanding operational requirements from: • SSAE 16 and ISAE 3402 controls • PFMI-IOSCO recommendations • Dodd Frank Reg. HH

Negligible tolerance for failures, due to immediate knock-on effect on reputation

Drive for greater efficiency due to reduced margins and cost pressures

Customer expectations for high quality products and services, and operational excellence


Background:

The industry centres operational excellence around five pillars

14

Resilient and Secure Architecture and Infrastructure

Operational Excellence 1

. Pe

op

le a

nd

C

ult

ure

2. P

roce

sse

s

3. A

ssu

ran

ce

4. C

om

man

d a

nd

C

on

tro

l

5. C

on

tin

uo

us

Imp

rove

me

nt

1. People • Training and

certification • Post

mortems reviews

• Four-eyes principles

• Planning and management

3. Assurance • Ensuring readiness

(requirements, sign-off, deployment and testing)

• Ensuring resilience (testing and BCP)

5. Continuous Improvement • Ensuring alignment

with best practices • Ensuring embedded

OE culture and management oversight

2. Processes • Deployment • Change management • Monitoring and control • Incident management • Crisis management

4. Command and Control • Process monitoring • Security monitoring • Roles definition


SWIFT Services in Operational Excellence:

SWIFT Services coverage maps to the five pillars


1. People and

Culture 2. Processes 3. Assurance

4. Command

and Control

5. Continuous

Improvement

15

C. Operational

Services

B. Training

Services

A. Consulting

Services

Premium Support

Alliance Managed Operations (AMO)

System Care

11

10

12

Monitor & Alert

Tailored Training

Certification

BCP Support

DR Cold Start 6

5

9

8

14

Business Operations Assessments 1

Technical Operations Assessments 2

Health Check 13

CI Review 7 Governance

Assess 4

Operational Excellence Assessment 3

SWIFT Services in Operational Excellence

A. Consulting Services

Requirements ‘As-Is’

Framework

Solution

Design

‘To-Be’

Framework

Operational

Excellence

Roadmap

Define business or

technical

operational

requirements, e.g.

• Reduce risks

• Reduce costs

• Drive efficiency

Document ‘as-is’

operational model

• People and Culture

• Processes

• Command & Control

• Customer Service

• Continuous

improvement

Undertake

detailed design

workshops

across all

stakeholders

Define ‘to-be’

operational model


• Processes

• Command & Control


• Continuous

improvement

• Gap Analysis

• Define Operational

Excellence Roadmap

• Undertake cost /

benefit analysis

• Benchmark to peers

Assessments: Business Operations, Technical Operations, Operational Excellence, Governance 1-4





Ten years of assessment experience reveal similar issues

Consulting Assessments

• Ten years worth of

assessment data, across

1000+ firms and 5000+

projects

• Compare client against

best practice

Typical Client Issues

1. Lack of Governance

2. Lack of Process

Alignment

3. High Complexity of

Architecture Setup

4. Lack of Knowledge of

SWIFT Environment

5. Missing the full picture

Business Operations Assessment

Technical Operations Assessment

Operational Excellence Assessment

Governance Assessment

1

2

3

4

Good

Mixed

Poor




A. Consulting Services – TCO Benchmarking


4

5

6

7

8

9

10

11

12

13

14

0 50 100 150 200 250 300

Un

it C

os

t p

er

Me

ss

ag

e (

in E

UR

ce

nts

)

Messages per Year (Millions)

Unit Costs vs Message Volume

Message Costs 36%

Technical Costs 40%

FTE Costs 24%

0% 20% 40% 60% 80% 100%

Peer A

Peer B

Peer C

Peer D

Peer E

Peer F

Peer G

Peer H

Average

Percentage of Cost Basis

Breakdown of Cost Basis

TCO Benchmarking

• Ten years worth of benchmark data,

across 1000+ firms

• Compare client against basket of peers

• Data is always anonymous





BCP Support Disaster Recovery

Cold Start

Continuous

Improvement Review

Assesses the client’s

operational resiliency and

provision for Business

Continuity Planning (BCP) in

the case of disruption,

interruption or loss of SWIFT

infrastructure

BCP Testing Support:

• Reviews the client’s BCP

Testing plan

• Sets-up specific BCP testing

scenarios

• Exercises the BCP plan

through role play with SWIFT

BCP award winning team

Disaster Recovery Cold Start

verifies that SWIFT services

can be successfully restored

and recovered after a simulated

failure, across all technical and

business processes

Delivered as a one day

workshop with role play,

prepared through the

walkthrough of real case

scenarios

Continuous Improvement

Review complements the


Assessment by on a recurring

basis review the status of the

Operational Excellence program

within your institutions

5 6 7



B. Training Services


Tailored Training

Provides best practice guidelines for business

continuity planning, security and the disaster

recovery processes for SWIFT Alliance

interfaces, e.g.

• Optimising Alliance Resilience

• Alliance Disaster recovery

• SWIFT Audit guidelines

• Managing PKI with Browse

• SWIFT Cold Start – business continuity

workshop

• (Security) Bootcamps

8 Certification

Provides a certified qualifications for SWIFT-

related functions

• SWIFTNet Security Officer covering PKI,

HSM, offline security and the SWIFTNet

Online Operations Manager

• Alliance Access Administrator covering

configuration and maintenance of the

Alliance Access server

9



C. Operational Services


Premium Support

‘Premium’ is a set of customer support levels

(online, telephone and onsite) for priority

handling, incident resolution and proactive

monitoring

It comprises:

• Standard

• Standard Plus

• Premium

• Premium Plus

• Premium Custom

8 Alliance Managed Operations (AMO)

AMO allows SWIFT to remotely manage, on

behalf of the customer, the Alliance interfaces

located within their premises

It includes:

• Continuous real-time monitoring

• Troubleshooting and problem investigation,

• Release and change management

9





System Care Health Check Monitor & Alert

System Care is an on-demand

assistance and preventive care

package

It provides:

• Change management

assistance, e.g. mandatory

patch installation

• Recurring sanity checks

• Emergency on-site

assistance

Health Check is a technical

analysis of the client’s SWIFT

infrastructure that:

• Identifies risks in security,

configuration, and

performance, and

• Verifies that it is operating to

the correct specifications

Where there are gaps, Health

Check recommendations

industry best practice

Proactive monitoring of SWIFT

connectivity.

Upon disconnection, outside of

scheduled downtime, SWIFT

will alert the client via e-mail

and/or SMS message, with the

affected component

5 6 7



SWIFT services compliment the customer responsibilities


Bu

sin

es

s

Op

era

tio

ns

Te

ch

nic

al

Op

era

tio

ns

Op

era

tio

na

l

Ex

ce

lle

nc

e

Assess Design Implement Operate

Operational Excellence Framework

Performance KPI Definition

Dashboard Definition

Monitor & Control

Crisis, BCP, Change, Deploy, Incident

Review

1

Messaging Landscape Analysis

Operational Review

2

Infrastructure Resiliency & Security Review

TCO Benchmarking

Sourcing Study

Standards Services

Integration Services

Standards Rel Assess

Market Practice Assess

Field Services


Premium Support

AMO

Healthcheck

System Care

Tailored Training Certification 9 8 Governance Assess 4

CI Review

DR Cold Start

BCP Support

Monitor & Alert

Customer

Responsibility

Customer

Responsibility

3

11

10

12

6

5

14

13

7

Business Operations Assessments

Technical Operations Assessments



Case Studies

Major European Central Bank


Challenge Solution Benefits

• Implementation of a new

market infrastructure that

requires a different

operational model

• New market infrastructure

brings the central bank in

contact with new customers

who have higher/more

complex needs than

traditional customers

• Operational model needs to

cater for a far more complex

operational infrastructure,

processes and tools

A detailed review of the

operational framework in the

following areas:


• Processes

• Command and Control


• Continuous improvement

The final outcome was an

operational concept model for

the new market infrastructure

operations and organisation

• Aligned operations with

industry Best Practices

• Improved people skills

management and

maintenance

• Strengthened and optimised

processes and procedures

• Guidance on state-of-the-art

tools that will support the

operational model


Case Studies

Implementation of OpEx assessment results


Old Cost Basis 100,000



New Cost Basis 24,000



One-Off Investment

57,000

Annual Saving 76,000



0

20,000

40,000

60,000

80,000

100,000

120,000

140,000

160,000

Year 1 Year 2 Year 3 Year 4 Year 5 Year 6

Co

st

Bas

is

Cost Savings Case Study Before / After One-Off Investment

Original Cost Basis Set to 100,000

Annual Savings

One-Off Investment

Claims

Investigation

Reconcitliation

Settlement

Booking

Instructions

Impact of Implementing Assessment Results

• Original, ongoing, cost basis of 100,000 units

• Investment of 57,000 units, in line with

consulting assessment results

• Cost basis dropped by 76% to 24,000 units

-76%


Analytics Operations

Advice

Standards

Services

Technical

Advice Implementation

Services

Managed

Services

Training

Integration

Services

Tube map

Project

Assistance

Support

? About us

S

T

R

A

T

E

G

I

C

S

E

G

M

E

N

T

S


Strategic

ISO 20022 Operational

Excellence Compliance

7.2

Alliance 7.2


Segment

Corporates Investment

Managers Market

Infrastructures

Banks


Market

analysis

Customized

Reporting SWIFT

Scope

Compliance

Analytics

Watch

Training

Case

studies

Intra-day

Liquidity

Reporting

Ba

ckg

roun

d

Complement your access to Watch with customised peer

benchmarking reports. Get a better understanding of the

evolution of your market share by looking into competitors’

performance and use it for:

- Taking well informed decisions on future investments

- Improved tracking of the business development

inside your key markets

- Evaluating the performance of your sales teams

How are you performing compared to your peers in your most

important business lines?

When tracking your market share, at what pace are competitors

growing?

How concentrated does the market look, and which opportunities

can you get from it?

Which trends can be identified from historical competitor data?

Co

nte

nt

Starting with a detailed scoping on which business lines to

benchmark, SWIFT BI delivers peer comparison studies for

your key import and export markets, currencies & entities:

- Monthly, quarterly or bi-yearly

- For specific message types

- For export/import markets of your choice

Peer comparison studies are delivered in PPT and/or Excel,

containing graphs for historical performance tracking and raw

data for more in-depth analysis.


Peer comparison & Market share How are your performing compared to peers? Are you picking up on market opportunities?

Peer comparison how are you performing

compared to your peers in the country?

Case study


Actionable business development dashboards New insights for better profitability and potential tracking in your key payments and trade markets

Ba

ckg

roun

d

Accessing newly available data, SWIFT BI can deliver you

more granular analysis on your business flows, uncovering new

opportunities and market happenings.

Fully customisable to what is most relevant to you in both

Trade and Payments, these dashboards open up a new world

of data-driven decision making inside your correspondent

banking business.

In this example, we investigated the potential of different export

markets using confirmed and unconfirmed Letters of Credit to each

of the regions mentioned above. With the LC confirmation data

now available, we can assess which countries/regions offer great

opportunities for setting up more profitable export business for you

as a bank.

Co

nte

nt

For payments, we can now analyse and compare:

- Your market share in high-value payments specifically

- Your payments business per charging type (BEN/OUR/SHA)

- The initial ordering and end beneficiary country of your

payment flows

For Trade Finance, we can now analyse and compare:

- Your market share in confirmed LC business only

- The payment terms of your import/export transactions

- The length of LC transactions

This level of analysis gives us a

secure basis on which to define

strategies, to set targets and to build

successful business plans.

Claudio Camozzo, Head of Transactional Sales and Trade

Services



Business Intelligence Consulting Services

Your challenges

Understanding UniCredit’s

position in several markets

Measure performance

based on consistent and

accurate data

Develop strategies and

position to become one of

the leading Trade Finance

banks in Europe

Our solution

A detailed requirements

analysis resulted in:

Bi-yearly bespoke peer

benchmarking analysis for

Trade Finance and

Payments

Regular strategic

discussions on market

developments and

direction

Your Benefits

Enables UniCredit to

continuously benchmark

itself versus competitors

Prompt identification of

opportunities and threats

Gives the information the

business needs to protect

and increase the market

share

Instills performance based

culture across all business

teams


SWIFT Scope

Ba

ckg

roun

d

In some countries, central banks have cross-border payment

reporting regulation in place but lack reliable statistics (multiple

data sets, outdated information, costly manual gathering) to

effectively execute the controls and respond to good financial

system oversight practices

Co

nte

nt

An end-to-end real-time business intelligence solution

composed of selected real-time copies of SWIFT messages

(FINInform), a proprietary database and customizable reporting

and online analysis tools. Example insights/reports are

Calculate balance of cash movements based on in-/outflows

Identify trends and forecast events (outlier detection, pattern

recognition)

Manage concentration risks (clearing institutions, use of

currencies)

Get reliable data for efficient regulatory reporting


SWIFT Scope for Intra-day liquidity reporting B

ackg

roun

d

In April 2013 BCBS issued BCBS 248 Intraday Liquidity

Monitoring Tools, a set of additional to Basel III metrics,

requiring internationally active banks to start monitoring

intraday liquidity exposure and report it to local regulators.

The reporting requirements must be implemented between

January 2015 and January 2017 in all impacted jurisdictions.

In some jurisdictions the requirements and the implementation

timeline have been specified (e.g. UK, HK) requiring banks to

submit regulatory reporting as from October 2015.

Co

nte

nt

An end-to-end and implemented at customer premises

business intelligence solution consisting of:

Data sourcing and consolidation from SWIFT network,

Data integration and data normalization using SWIFT

business intelligence tools,

Building a bank’s intraday liquidity transactional repository,

Building intraday liquidity monitoring and reporting

dashboards based on SWIFT messages.

You

Correspond

ent

Counterpa

rty End of day

balance

(MT950)


Compliance Services to better manage risk Understand the correspondent risk you are exposed to and action upon it

Ba

ckg

roun

d

Regulatory compliance is an undeniable challenge for financial

institutions, and correspondent banking has been heavily

affected by a multitude of new requirements. Managing and

controlling your business relationships is of primary

importance. SWIFT BI offers tools and services to overcome

these challenges in an efficient way.

Compliance Analytics – Spot anomalies in your correspondent

behaviour and track activity with high-risk countries

Customized reporting – RMA analysis: deep dive into your

banking relationships over SWIFT and possibly close out dormant

or unused ones

Co

nte

nt

Within SWIFT BI, we can support your institution in:

creating a list of correspondents with which authenticated

messages are exchanged

identifying dormant and inactive RMA authorisations and

mark them as attention points

comparing your performance regarding dormant and inactive

RMAs with your peers

helping you to remove the RMA key(s); deleting, after your

approval, the highlighted RMA authorisations by creating the

necessary RMA messages to inform the counterparties of

the status of the change


Watch Training Leverage the Watch tool to its maximum through training and customization

Ba

ckg

roun

d

The Watch Business Intelligence tool offers you a playground

of SWIFT data, covering your own institution volumes and

values, and market aggregated totals.

In order to make sure Watch is used to its full capacity and

embedded into your daily workflow, SWIFT BI offers dedicated

training or workshops on the tool.

Co

nte

nt

Watch training sessions typically consist of:

- In-depth data structure explanation, making sure you

understand how you can use data to your benefit

- Creation of templates, making it easier for you to use the

tool on a daily basis

- Customized reporting, making sure you only need one

mouse click to refresh your highly insightful reports


Process

Reviews

Messaging

Channels

Bank On-

Boarding

Initiatives

Impact

SWIFT

Governance

Review

Corporate

Actions Review

BCM & Crisis

Management

Case

studies

Sanctions

Testing

KYC Registry

Advisory


Operations process review B

ackg

roun

d

There is still a high dependency on non-automated input and

output channels (e.g. exceptions and investigations handling),

risk of significant claims and a variety in market practices and

usage of standards significantly add to the complexity and STP

breaks.

SWIFT Consulting services has developed a proprietary

methodology to analyse and benchmark financial institutions

business operations. This methodology has been in used in a

large number of assignments, virtually with all major

transaction banks, payment factories and market

infrastructures.

Examples of process reviews:

Analysis of Payments and Cash Management Business

Flows: Levels of Automation and Efficiency and STP

Benchmarking

Review of Exceptions and Investigations

Review of cash reconciliation

Review of front-to-back treasury operations

Co

nte

nt

- The process review helps our customers to improve their

payments /treasury /securities operational processes by

increasing operational efficiency and automation,

optimising their infrastructure and reducing their costs.

- We recommend concrete ways to improve integration

levels and operational efficiency, reduce cost and risk,

improve the service you provide to your counterparties,

and share information about industry best practices and

trends.


Messaging Channels Analysis B

ackg

roun

d

Over the years, large financial institutions may have seen a

proliferation in the number and variety of messaging services,

standards and communication channels within different

business areas. Under pressure of regulation, cost control and

increased interoperability a review of these channels may be

required.

Co

nte

nt

- Benchmark of messaging framework against peers and

industry best practice

- Find opportunities to reduce manual flows or proprietary

formats and maximize the usage of standardized channels

- Heat map with an overview of all messaging services in the

different business domains and an assessment on the

effectiveness of these messaging services

- SWOT analysis of the current messaging model per product

per geographical domain

- High level analysis of the end-2-end business processes

related to messaging for the identified products, business

flows and geographical locations (focusing on

communication channels, message formats and message

types)

Institution

Fax,

Paper, Phone,

VPN, SWIFT, FIX,

Propr.,

SWIFT,

VPN, EOC, Clearstream,

propr,…

Clients

Providers


Bank On-boarding B

ackg

roun

d As a corporate, joining the world of SWIFT means getting

access to multiple banks through one secure and reliable

messaging channel. It requires to get familiar to Standards, the

messaging protocols and to understand how treasury and

payment applications can integrate with the SWIFT technology.

By Bank Onboarding Services, we understand the specific

activities that need to be performed with each of the cash

management banks that the corporate customer wants to

implement a SWIFT-based messaging solution.

Co

nte

nt

- A SWIFT expert will assist the corporate during the

practical discussions with the banks to ensure that

business wise the SWIFT connectivity will be used at its

maximum potential.

- The SWIFT expert will coordinate specific activities that

need to be performed like the definition on the messaging

service(s) to use, which MT(s) to use, Service Level

agreements, etc.

- The SWIFT expert will also coordinate testing activities

together with the corporate’s project team and the bank’s

implementation team

Corporate

Cash Management

Banks


Corporate Actions Review B

ackg

roun

d

Corporate actions are typically processed manually, which

makes them especially prone to human error. Missing,

erroneous and conflicting data further increase the risk of

processing mistakes.

The SWIFT Consulting Services team understands these

challenges and provides solutions to help you improve your

corporate actions processes by increasing automation,

reducing manual processes and errors and minimising risk.

Co

nte

nt

- Analysis of Corporate Actions Business Flows: to improve

Automation, Standardization and increase Efficiency and

STP

- Assessment of key indicators at market level, based on

SWIFT data

- Analysis of CSD(s) processing of CA on flow based on

customer data

- Benchmark your Corporate Action providers based on

compliance to market practices

- Assessing own level of conformance to SMPG market

practices


Initiatives Impact Assessment B

ackg

roun

d

New Market Initiatives in domestic and cross border markets

are being launched to facilitate more harmonisation,

compliance to regulation and alignment with other industry

platforms.

These Market Initiatives have their own different

implementation plans and go live roadmaps. Market

participants will have to cope with significant operational and

technical adaptations. This will have not only an impact on their

business model but also on their future integration

requirements.

Co

nte

nt

- Assess the high level impact of the specific Market

Initiative on your business, operational and messaging

model.

- Define business processes and underlying messaging

services.

- Define optimal reporting and communication patterns

- Identify infrastructure requirements based on volumes

estimate, peaks and critical windows identified.

- Provide an implementation/integration cost estimate.

- Define Standards Usage Guidelines to support the

business processes in the new market initiative’s

environment

End-to-end process

implementation

End to end technical readiness

Minimize migration risk and

costs

Business development

opportunities


Sanctions Testing B

ackg

roun

d SWIFT delivers the Sanctions Testing Service to assist in a

world of unprecedented complexity and change:

How can I be sure my screening solution protects my

institution?

How can I demonstrate to regulators that I understand my

solution and how it mitigates risks?

How can I make my screening solution more effective – and

more efficient?

What’s in it for you?

Co

nte

nt

Services:

Expert Services

• Training and expert consultancy

• Extensions to testing scope and STS usage

• Packaged services

For Non-STS Customers

• Proofs of Concept

• Assessments

• Vendor Selection

On-boarding

Insight Automated and repeatable

testing process provides

full assessment and record

of filter performance

Control Self-management of tests

and settings puts your

business in control,

reduces costs and

increases efficiency

Community A standard assessment

approach with test

scenarios is agreed

among members of an

industry owned, neutral

body


SWIFT Governance review B

ackg

roun

d

In some organisations there is only perfunctory senior

management awareness of SWIFT without strategic focus and

no appropriate oversight model.

At the same time we notice within these organisations that

there are different entities each involved in the different aspects

of SWIFT operational activities and each with their own

structure, approvals and governance.

This results that SWIFT remains undervalued as a utility

provider to smaller entities and not as a strategic partner

across the whole organisation. Decision makers are not aware

of the evolution of SWIFT products and services and are

running the risk of missing opportunities offered by the SWIFT

community.

Co

nte

nt

- SWOT analysis of current SWIFT governance and support

model

- Identification of potential risks and overlaps with the

current model

- Benchmark the your SWIFT governance and support

model against best practice and peer organisations

- Organisational design to address RACI weaknesses and

define the optimal SWIFT governance and support model

according to Best Practice

- Recommendations on the optimal resourcing model for the

support of the SWIFT infrastructure

Case study


Business Continuity and Crisis Management Exercise B

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Business Continuity and Crisis Management exercises are an

integral part of many institutions’ Business Continuity Strategy.

The testing of recovery plans and the simulation of crisis

situations are key elements of Business Continuity (BC), Crisis

Management and the overall Security framework. Periodic

exercises of the Business Continuity Plans (BCPs) are

essential to prevent outdated information, and to sustain the

recovery process awareness for all staff that is involved in

crisis management. SWIFT has been recognized as one of the

leading organisations with regards to implementing best

practices for BCP.

Co

nte

nt

The crisis management exercise, developed in collaboration

with the institution, is based on real-life situations. The purpose

of the exercise is to evaluate the institution’s crisis managers

ability to respond to an incident / disruption and in particular to:

Assess its ability to setup and manage a crisis team

Assess its ability to use and manage the required

communication channels

Assess staff soft skills during the exercise, such as strategic

decision making, taking effective recovery actions and

communication skills.

SWIFT consultants will act as observers during the exercise

and provide feed-back


SWIFT Governance Model - A Multiregional Retail Bank

Your challenges

No transparent

organisation around the

SWIFT functions

Limited view on presence

and usage of SWIFT

skills/ resources

Ad hoc approach for staff

and task allocation is

considered inefficient in a

project organisation.

Changing regulatory

framework forces internal

alignment of competences

Growing global ambition

requires a centralised

team

Our solution

Detailed governance model,

describing roles and

responsibilities, identifying:

One Single Business

Owner function for the

entire group

The set-up of an actual

and a virtual team to

manage all SWIFT related

activities

SWIFT interdependencies

A centralised approach to

service the global group

Recommendations to address

group wide cost savings

opportunities

Your Benefits

A governance model that

is aligned with the group

strategy based on industry

best practice

Better communication

streams and information

flows

A transparent view on

SWIFT interdependencies

allows for costs and risk

reduction

An optimised

organisational model to

seize business growth

opportunities

Higher impact on the

direction of the SWIFT

cooperative

Ba

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Regulatory compliance is a fact of life for financial institutions,

and correspondent banking has been heavily affected by a

multitude of new requirements. High on the list is Know Your

Customer (KYC) compliance, which refers to due diligence

activities that financial institutions must perform on their clients

in order to do business with them. SWIFT has developed a

global KYC Registry to help its users address this challenge.

SWIFT consulting services has a team of compliance experts

who provide advisory services on how to set up a KYC Registry

operating model that is aligned with best practice, or provide

assistance with the implementation of the KYC Registry within

the financial institution.

Co

nte

nt

- Advisory package:

- Prepare your organisation and your key stakeholders

(legal, FI, operations, risk and compliance) for the KYC

Registry

- Define a governance model and identify the roles and

responsibilities for administrators and users

- Review the operational processes to support the KYC and

ensure they are aligned with industry Best Practice

- Set-up a reporting model

- Align roles and responsibilities between Head Office and

branches

- This package can also be combined with the RMA analysis

and RMA clean-up packages that assist your

Correspondent Banking department with the rationalisation

of your RMA’s


KYC Registry advisory service

Who needs to work on

the KYC registry data

population ?

What kind of roles and

validation process will

be required ?

How can I maintain

oversight on the

activities of the different

departments and

branches ?

What kind of effort will

be required ?

How and who do I report

the progress to ?

What kind of documents will

be required ? How can I ensure

consistency in the

data ?

How can I improve my

operations by consuming the

data ?

RMA Analysis RMA Clean-up KYC Registry

Advisory KYC Registry

Implementation


Migration Standards

Consultancy

MyStandards

Implementation

Standards Release

Impact Analysis

Case

studies


Standards Consultancy B

ackg

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d Throughout the years different message standards (e.g. FIN

MTs, proprietary standards, then later on ISO 15022) have

been developed within very specific contexts, without looking at

the end-to-end transaction chain. Dated technology made all

those formats not compatible with one another.

Enters interoperability, the notion of business concepts and

semantic standards (ISO 20022), giving us a methodology to

first go back to the business model behind the standard and

allowing us to map everything out.

Co

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nt

Standards Consultancy services supports this process with:

Gap Analysis: standards gap analysis between current

formats and the most appropriate ISO standards. The

objective is to ensure that all current and new functionalities

are available in the new standard and to identify potential

gaps .

Message Mappings: linking all data and functions

contained in the current messages to messages and

message elements in the new standard.

Message Specifications: define the detailed usage of the

new messages in message specifications (or usage

guidelines), to reflect all necessary functionality and data as

required by the individual financial institution or market

practice.

ISO 15022

ISO 20022 Proprietary

- Gap Analysis

- Message Mapping

- Message Specifications

Case study


A phased approach to implementation

Start with the end in mind

Design to-be model

Make an overview of all initiatives

1

Identify & involve all stakeholders

2

Review As-Is 3

Gap analysis 4

Consider implemen-tation options

5

What are the gaps to be addressed and what are the constraints

Work out implementation plans (iterative process)

Understand impact on business applications, shared services, infrastructure and integration

Get visibility on current and future ISO 20022 initiatives in other geographies & business areas

Address current and future requirements by leveraging technology

Translation at the edge, core system revamp, silo based …

6

Roadmap for implementation

Engage with all stakeholders across business lines and departments to ensure a holistic view

7


MyStandards Implementation B

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MyStandards enables you to manage Standards better and

onboard clients more efficiently.

Before the start of the project, a lot of decisions need to be

taken: who will do the input? Who will review it? Who will

publish it and how? How will my collections be organized?

What will be my release cycle? Do I let customers comment on

my guidelines? All those questions have to be addressed first.

To put you on the right track and have you fully self-sufficient in

using the Platform, we can assist you with our Implementation

Services.

Co

nte

nt

MyStandards Implementation Services consist of:

A mandatory kick-start package

• Guidance (kick-off, governance, best practices,…)

• Training (User, Administrator, Publisher,…)

• Support (review meetings, on the job, mail,…)

Optional Message Guidelines Implementation services

• Analysis of your message specifications

• Advice on structure and data entry rules

• Input and publication of usage guidelines in

MyStandards

MyStandards

Implementation

Services

Me

ss

ag

e

sp

ecific

atio

ns

Me

ss

ag

e

sp

ecific

atio

ns

MyStandards

for your

organisation


Standards Release Impact Analysis B

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Every year, SWIFT is deploying a new Standards Release in its

FIN messaging. This means bringing changes (new, deleted

and/or updated message elements) in the way you run your

business

Financial institutions and Corporates need to know whether

they are impacted and need to provide answers to questions

like:

Do I send and/or receive messages that are changed?

Do I need to adapt business flows?

Will my back-office be able to process the new or updated

messages?

Where should I focus the analysis.

Co

nte

nt

Traffic analysis and statistics: Graphs of MTs that I send

or receive and are impacted

Standards Release questionnaire: A list of targeted

questions, filtered with my MT usage, to help refine the

impact assessment. Analysis Includes business impact,

benefits, and consequences

Changes heat map: A description of the changes

introduced in messages that I send or receive

Short term licence to MyStandards: A 3-months license

for MyStandards (GT1-3) with restricted scope to perform

your in-depth Standards Release assessment

Changes heat map

Excel file including all the change requests, the

benefits/consequences and the level of impact

Traffic analysis and Statistics

Graph showing the number of Change Requests for the MT

category where you send/receive high volumes


We saved time and allocated resources

more efficiently. We were also able to

set out in the knowledge that we had

established the right priorities. We

could better manage the internal

expectations of our business managers.

Bruno Achermann, Standards & Provider Management,

Operations at Zürcher Kantonalbank


Gap analysis between proprietary and SWIFT standards

Your challenges

PBOC has a very vast and

diverse network of

branches each talking

their own ‘standards

language’

Internal translation

between local standards

flavors very time

consuming and error-

prone

Need for an international

accepted standard that

allows for harmonized

payment flows

Benchmarking of business

flow efficiency against

industry practice

Our solution

High level gap analysis

between proprietary and

SWIFT ISO 20022

standard

Report with

recommendations on how

to improve business

process

Report on the

benchmarking against

industry practices and

roadmap towards

implementation.

Your Benefits

Quick turnaround to

compare various existing

standards into a

consolidated (set of)

Implementation guidelines

Publication of industry

best practice standard in

easy consumable format

Higher STP rates result in

less manual interventions

and lower processing cost


Business

Packages

Bespoke

Integration

Custom Code

Maintenance

Tools

Developer

Support

Components

Case

studies


Business

Packages

Bespoke

Integration

Custom Code

Maintenance

Tools

Developer

Support

Components

Case

studies

Components • MT940 aggregation

• MT940 Storage

• MT940 to PDF

• Fin and FileAct for corporates

• A2A monitoring

• Lite2 AutoClient Alerting

• LAU file calculation

• Advanced Routing for

Corporates


Business

Packages

Bespoke

Integration

Custom Code

Maintenance

Tools

Developer

Support

Components

Case

studies

Tools • Bulk RMA clean-up

• Routing Rules Analyser

• Alliance Access archive

extraction

• Automated testing

• Volume and Performance

testing


Bespoke Integration

Back-office Integration

Ba

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d

Financial institutions and corporates are exposed to an

increasing number and an increasing complexity of regulation,

customer requirements, market initiatives, messaging formats,

standards … Unsurprisingly, ensuring a smooth, robust,

complete and future-proof integration between applications and

the messaging layers presents numerous challenges like

(legacy) Back Office applications not SWIFT enabled

Discrepancy between internal message formats and SWIFT

standards requiring orchestration and transformation

New messaging services like FileAct, InterAct and MI

Channels are not natively supported

Version management of FIN Standards and XML market

practices need to be applied to applications

Non-functional requirements like archiving, monitoring, error

handling are repeated over several systems

Co

nte

nt

- A powerful and lightweight middleware layer for Lite2 and

Alliance Access

- A proven and strong methodology from functional analysis

to customer deployment

- Specific adaptors and connectivity options to major market

infrastructures

Case study


Implementation of Business Packages B

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SWIFT has created a number of Business packages that

provide a complete solution consisting of an Integration

Product and pre-defined business logic.

This means that these packages can be deployed and simply

configured to customer requirements without the need for

additional custom code.

Available Business Packages

Connector for Sanctions

T2S connector

Excel dashboard for Treasury

High Value Payments Convertor

SEPA add-on to Connector for Sanctions

Co

nte

nt

SWIFT Consulting can offer a Turnkey deployment of such

business packages by providing expertise during the entire

implementation phase:

Project kick off and requirement analysis

Installation and configuration

Testing

Go Live assistance

Case study


Business packages SEPA package as add-on to Connector for Sanctions

Ba

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The SEPA standard often requires the exchange of large files

possibly containing several messages and each of them

containing several transactions.

Screening such files is quite burdensome and a single suspect

transaction can potentially block an entire file.

The solution is to screen each different transaction separately,

which implies the debulking of the SEPA file prior to any

screening process.

Co

nte

nt

The SEPA package is an add-on for the Connector for

Sanctions containing:

- SEPA screening templates for pacs.008.001.02 and

pain.001.001.03

- a SEPA debulker able to split SEPA FileAct files into single

transact interAct

- A Direct payload, allowing the customer to inject SEPA

related messages without having to implement the XMLv2

protocol

SEPA

Debulker

Standard

Screening

engine

Standard CFS

+

SEPA screening

templates


Developer Support B

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Customers can either engage with SWIFT for the end-to-end

delivery of their Integration Projects or they can decide to

implement part of the project or even the entire project

themselves.

SWIFT wants to make sure customer’s are sufficiently

supported during self development and ensure that the

resulting custom code is in line with best practices.

Available Development Environments

Integration Platform (IPLA)

SWIFT Integration Layer (SIL)

Alliance Developer Toolkit (ADK)

Co

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nt

To ensure an optimal quality of the custom code created by the

customer, SWIFT proposes a series of supporting services:

Training on the SWIFT Development environment

Ad Hoc Developer assistance in case of technical questions

or design advice

Joint development by SWIFT and customer engineers

Project handover in case SWIFT has already developed a

number of initial flows.


Custom code maintenance B

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As SWIFT’s Integration Solutions are tailored to the exact

requirements of our customers, they often involve the creation

of custom code.

Although the support of SWIFT products is covered as part of

its maintenance fee, the Custom Code requires specific

expertise from Integration Engineers.

Key Features

24 x 7 support assistance complemented with 12 x 5

custom code assistance

Documentation and Code repository

SWIFT Release impact assessment

Forward compatibility assessment

Co

nte

nt

The custom code maintenance Service aims at providing

assistance with the investigation and resolution of issues linked

to the custom code.

In case that the investigation points out to defects in the custom

code, it covers bug fixing by altering and testing a new version

of the custom code. It also covers a pro-active maintenance

component to ensure that in case of a mandatory change is

imposed by SWIFT, the deployed solution will remain

funictional.

Lloyds embarked on this ambitious project

because it would enable us to significantly

increase the operational efficiency of our

payments infrastructure at the same time as

improving our global risk management. The

successful collaboration between Lloyds

Banking Group’s project team and SWIFT

Consulting is already showing benefits in both

of these areas.

Cameron Sinclair, LBG Senior Project Manager


Creation of a central payment hub

Your challenges

Legacy of independent

jurisdictions with own

SWIFT infrastructure and

payments application.

Push to centralize in order

to reduce costs, business

risk and leverage a

centralized platform.

Complex and multi-phase

project requiring high

end-to-end expertise.

Changing project teams at

customer

Customized integration

and customized SWIFT

interface component

required.

Our solution

Top-down and phased

approach:

Requirement analysis

workshop

Shortlisting of possible

hub solutions

Detailed design and

documentation of the

chosen Alliance Access /

Alliance Integrator

Solution

Assistance with Technical

know-how, integration

development and Project

Management

Your Benefits

Same contact persons at

SWIFT for the whole

project (> 2 years)

Fully customized and

efficient solution meeting

all jurisdiction's

requirements

Access to the right expert

at the right time



Integration Challenge

Your challenges

Thousands of banks

accounts around the world

and thousands of bank

statements received daily

Majority of bank

statements are in SWIFT

format, but even these are

difficult to process due to

multi-page nature of

MT940 bank statements

Small Treasury

Operations staff and

limited IT support

Unable to receive SWIFT

from non-SCORE banks

Our solution

IPLA/ARG were selected

as appropriate for the

volume but not too

complex to support

Integration Platform

enabled team to build the

complex logic required to

replace “stitcher” program

with a more efficient, fully

automated solution

Worked with partner bank

Zion’s Bank to design a

way to receive MT940

from non-SCORE banks

Your Benefits

Automated collation of the

MT940 statements

replaces the error-prone

“stitcher” process

Frees up IT resources to

deal with the non-SWIFT

formats

Partnership with Zions

bank means they can start

receiving statements from

non-SCORE banks which

greatly alleviates the

reliance on non-SWIFT

formats


MT940 aggregation B

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The 2,000 character message size restriction on SWIFT

requires many MT940 statements to be split among multiple

statement pages, each sent across the SWIFT network as a

separate message with a unique reference number. These

pages may not be delivered to the recipient in the order that

they are sent, and the delivery of each individual page is not

guaranteed as pages can NAK on SWIFT.

In order to correctly reconcile MT940 into a statement format,

clients require the re-assembling of all pages of an MT940 into

a single coherent unit.

Co

nte

nt

- Check if a MT940 is single-page or multiple page and if all

of the pages of a multiple page MT940 are received

- Process the MT940 and ensure that only complete MT940

statement data per senders BIC, account, currency code

and statement date is passed to Convertor (or IPLA).

- Transform the MT940’s into a single coherent unit that

represents the total daily activity in a cash account that can

be passed into a routine to further transform that daily

activity into any statement format (e.g. BAI2, Excel).

1

2

4

3

Convertor

or

IPLA

Case study


MT940 storage B

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Some customers, receiving MT940s would like to rely on Lite2

to offer a searchable archival of these statements.

This may or may not be in combination with their requirements

for aggregation of MT940s.

Co

nte

nt - Parsing of MT940s into a database as provided by the

customer

- Customer can access data directly from the database or

through a GUI they could develop themselves

1

2

4

3

Convertor


Human readable MT940 in pdf B

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Some customers, receiving MT940s would like to also receive

human readable statements through Lite2 (such functionality

was available in the original Lite1).

This may or may not be in combination with their requirements

for aggregation of MT940s and/or database storage.

Co

nte

nt

- Reading of MT940 data from the standard or customer

database (in case the customer also wants the MT940

storage package)

- Human readable presentation in pdf (based on customer

specifications)

1

2

4

3

Convertor


Routing Rule Cleaning B

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Customers may have a vast amount of routing rules in their

Alliance Access(es). Over the year, these routing rules often

became suboptimal and typically a lot are unused, which can

impact the performance of the system. Extra information and

testing is needed before manually removing rules, so that the

functionality remains unchanged. SWIFT Consulting can

provide services that help customers in optimizing their routing

configuration.

Co

nte

nt

- Injector: Replay a batch of messages as if they came from

the SWIFT network

- HiDRA (Historical Data Routing Analyzer): Parses the

replayed messages to get a routing rule test usage report.

- Dashboard:

- Shows the routing rule test usage reports in Excel.

- Allows comparison between test and a baseline

Injector

Message

SAA

HiDRA

Routing rule test

usage report

DashBoard


RMA cleaning B

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Customers may have a vast amount of unused authorizations

in their Alliance Access(es). Due to the new regulations, only

the necessary and active authorizations should be kept on the

system(s). Manually removing these (often thousands) of

unwanted authorizations consumes a large amount of time.

SWIFT Consulting can provide services for a more automated

way of removing batches of unused authorizations.

Co

nte

nt

- Parsing of CSV file containing the list of unwanted

authorizations.

- Automated removal.

- Deletion of authorizations to send

- Revocation of authorizations to receive

Unwanted

authorization

list

SAA

Log file

Output file RMA cleanup

tool


A2A monitoring for IPLA & SIL B

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Customers want to monitor their IPLA/SIL runtime environment.

Typically they use an in-house monitoring application capable

of querying for the status of the different hardware and software

components running at their organization.

This package provides the runtime state to the monitoring

application in pull (WebService, JMX) or push (SNMP, JDBC,

e-mail) modes.

Co

nte

nt

Module that exposes the monitoring information by

publishing a WebService or JMX Beans or by pushing it via

SNMP, JDBC or e-mail

This allows the customer to obtain information on the state

of bundles and Camel routes installed by applying a filter on

their name

Available for both IPLA and SIL


Alliance Access – Archive extraction tool B

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Alliance Access infrastructure (e.g. from a Service Bureau their

own infrastructure, following a merger/Acquisition).

For audit purposes these customer are required to keep a

copy of their message archives. This is not available out of the

box from Alliance Access for situations where the customer’s

messages are residing in the same Alliance Access than other

BICs.

Co

nte

nt

Using the Archive Extraction tool allows Alliance Access

customers to:

- Extract all messages in CSV format

- Extract all messages for specific BIC in CSV format

SAA Extraction

Tool CSV


Autoclient Alerting application B

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Very often, large corporates expect their systems suppliers to

also manage their applications. In this context, SWIFT will

develop a Managed Operations offering for Lite2 users,

including AutoClient.

Co

nte

nt - Parsing of AutoClient log files

- Generation of SNMP alerts in case of issues identified to

person monitoring the infrastructure in SWIFT

Lite2

AutoClient

Log

files

SNMP

alert


LAU file calculation B

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Clients who have back-office applications that used to connect

via Alliance Access (e.g. a service bureau) to SWIFT have

probably implemented local authentication between the back-

office and Alliance Access. This local authentication ensures

that no payload change can happen in the transfer of the

messages between the application and the Alliance server.

As per Alliance Access requirements this local authentication

signature (LAU digest) is embedded as a calculation within the

message. In case the corporate wants to connect to Lite2

using Autoclient, the LAU digest needs to be stored in an

accompanying file alongside the file with the FIN message(s).

In order to shield this change from the back-office, a module is

required that interprets the Local Authentication within the

message and converts it to the File Based Local Authentication

that AutoClient Expects and vice versa for ‘from Swift’

messages.

Co

nte

nt

- SWIFT Integration Layer

- Module to do the LAU transformation from/to the back-

office

- Optional support contract to maintain/add new applications

Correspondent

SWIFT

Convertor

module Lite2

Autoclient

Back-office

File containing MTs

signed with LAU key

File containing MTs

and file containing

LAU key signature


FileAct and FIN for Corporates B

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d

Corporates typically want to communicate with their

Correspondent banks via FileAct. While doing so they need a

number of functionalities such as calculation of transaction

count, a processing results report and flow type selection

based on MT, sender and Receiver BIC

Corporates that want to communicate with their Correspondent

banks via FIN require functionality such as de-bulking of batch

files with payments.

Co

nte

nt

1. FileAct communication

- Management of the typical FileAct flows (in and out)

between Corporates and Correspondent banks

- Customized configuration

- Multiple file formats towards different banks (Routing)

- Logging of all transactions (monitoring)

- Optional components like validation, transformation, MQ

connectivity, authorization information …

2. FIN Communication

- Management of the typical FIN flows (in and out) between

Corporates and their Correspondent banks

- De-bulking of payments batch file

- Customized configuration

- Logging of all transactions (monitoring)

- Optional components like payload validation, MQ

connectivity, transformation of file format or messages

Bank A

SWIFT

Convertor

Bank B

Payments

File

Acknow-

ledgement

Report

File

Monitoring

1

2

3

Bank A or B ?

Corporate

Payment

(e.g. MT 103)

Report

(e.g. MT199)

Statements

(e.g. 950)

1

3


Advanced Routing for Corporates B

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Often, large corporates have similar requirements for using

SWIFT. They want to connect multiple back-office systems to

multiple banks, using a variety of message flows.

The main challenges are therefore:

• For To-Swift messages: Generation of Technical SwiftNet

envelopes around the payment files (XMLv2)

• For From-Swift messages: Routing of Technical

Acknowledgements and incoming files to the correct back-

office system.

Co

nte

nt

The core of the Routing Package for Coporates consists of a

versatile routing engine, which is linked to dynamically

deployed and customized components:

• Back-Office connectors, connecting to the client specific

back-office system(s).

• Flow components, specifying the SwiftNet envelope meta-

data and routing criteria for each specific message flow.

• Event handling components, capable of alerting end-users

of anomalities in the system.

Bank A

SWIFT

IPLA/SIL

Bank B

Payments

File

Acknow-

ledgement

Report

File

Monitoring

1

2

3

Bank A or B ?

Corporate

Payment

(e.g. MT 103)

Report

(e.g. MT199)

Statements

(e.g. 950)

1

3


Customer Automated Testing (CAT) B

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Customers want to test their back office applications connected

to SWIFT. These tests consist most of the time of question-

answer scenarios in terms of SWIFT messages.

This requires multiple counterparties to be aware of testing

each test run.

CAT (Customer Automated Testing) allows the customer to

send this test traffic to SWIFT consulting, who act as a sparring

partner and will reply with messages based on agreed

scenarios. This project allows the customer to run automatic or

semi-automatic tests beyond syntactical validation.

Co

nte

nt

- CAT:

- Converter project to generate replies to received

messages based on agreed scenarios

- Scenarios:

- One-to-one or one-to-many (1 reply – 1 to n answers)

- Mapping between input and output messages and

criteria to select certain scenario based on customer

requirements.

- Current scenarios that are available:

- MT513 -> MT509 and 3 times MT514

- MT513 -> MT509

- MT515 -> MT517

- MT798 validation (upon request)

AS IS

BO application SWIFT

Bank A

Bank B

(Semi-)automated testing

BO application SWIFT

Recurring agreement to test

CAT

Consultant

One time agreement on

scenarios

Bank C


Preparing for Volume/Performance Tests B

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Volume and performance tests are an essential part of each

test strategy when new releases, patches or business flows are

deployed on the SWIFTNet interface. Typically such

volume/performance tests run during out-of-hours. Seen the

risk to surpass the out-of-hours window, the test cases need to

be well prepared in a dry-run. This dry-run should also be

planned carefully in order not to impact live operations.

In that context, SWIFT has developed a simulation tool that

allows customers to dry-run their volume and performance test

scenarios without any connectivity to the SWIFT Network and

get well prepared for running the volume/performance tests on

the SWIFT Network.

Co

nte

nt

- SWIFTNet Emulation tool: to be used for integration

testing purposes

- Hand-on training

SWIFTNet

Emulation Tool

SWIFTNet

Environment

for Dry-Runs

Business

Applications

Alliance

Gateway

Alliance Access


Operational

Excellence

Architecture

Reviews

Initiatives

Impact

Security Review

TCO

Analysis

Operational

Security

Assessment

Sourcing

Study

Case

studies


Architecture Review &

Technical (re-)Assessment

Ba

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d

Within the financial industry, the SWIFT infrastructure is

typically defined as business critical. As a result, IT Managers

are bound to run risk-free operations but are at the same time

challenged by technology evolution, cost pressure, strict

security requirements, technical implications from mergers &

acquisitions, etc.

Building on strong knowledge and expertise, SWIFT can

provide a neutral assessment of the SWIFT infrastructure and

its operations. The outcome will be a number of quick wins as

well as strategic recommendations.

Also internal audit teams or post-incident tiger teams could call

upon SWIFT assistance when the SWIFT infra is in scope.

Co

nte

nt

Architecture: SWIFT components, Middleware & BO integration

Capacity – keeping in mind future business outlook

Resilience: review recovery solutions for hw&sw malfunctions

Procedures: gap analysis with regards to operational

procedures

Monitoring: problem detection mechanism and highlevel

escalation

Security: security set-up and access control on SWIFT

applications

Configuration: high level configuration assessment

RACI: roles and responsibilities for main SWIFT activities SWIFTNet

SNL

Alliance Gateway

Alliance Access Alliance Access

SNL

Alliance Gateway

BO application / middleware layer

Case study


Operational Excellence B

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typically defined as business critical. As a result, IT Managers

are bound to run risk-free operations but are at the same time

challenged by technology evolution, cost pressure, strict

security requirements, technical implications from mergers &

acquisitions, etc.

The Operational Excellence program, based on SWIFT’s

FNAO culture, will focus on a number of aspects related to the

set-up of an operational model, addressing the various

dimensions of infrastructures and changing customer

expectations.The outcome will be a number of quick wins as

well as strategic recommendations.

Co

nte

nt

During the As Is phase, the current operational model will be

reviewed and assessed with relation to the 5 pillars of

operational excellence (people &culture, processes, command

& control, assurance and continuous improvement). The

deliverables will highlight findings in the current model, as well

as a gap and a SWOT analysis.

During the To Be phase of the consulting assignment, the

SWIFT consultants will produce a set of recommendations, a

design of a framework for an operational model and a roadmap

for implementation. The recommendations will be based on

the gap analysis and best practice in the area of business and

technology operations.

Case study


Total Cost of Ownership analysis B

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rou

nd

Operating in a competitive and technology-driven environment,

institutions are concerned about their cost basis. SWIFT can

help to analyse the Total Cost of Ownership of running a

SWIFT infrastructure and how this compares to peer

institutions.

Co

nte

nt

SWIFT will perform a quantitative and qualitative analysis of the

SWIFT messaging infrastructure and benchmark it against

institutions of comparable size on topics like Operational

cost/message, Resources to run/maintain current infrastructure,

Complexity of infrastructure, etc.

Based on the results, recommendations will be provided to reduce

the total cost of ownership.

The scope of the assignment is all integration, messaging and

connectivity and Non-functional (archives, montioring …) layers

related to the SWIFT messaging. Components in scope are

Software, Hardware, Resources, Third party suppliers,

connectivity

Based on the recommendations, financial institutions will have a

better understanding of the cost breakdown, understand the future

evolution of the cost. This in itself helps to prioritize investment

decisions, consider in- or outsourcing schemas or address

qualitative issues.

Bank Peer A Peer B Peer C Peer D Peer E

Case study


Sourcing Study B

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Operating in a competitive and technology-driven environment,

institutions are concerned about their cost basis. SWIFT can

help to analyse the Total Cost of Ownership of running a

SWIFT infrastructure and evaluate different sourcing and

infrastructure options at cost and at business requirements

level.

Co

nte

nt

SWIFT will perform a quantitative and qualitative analysis of the

SWIFT messaging infrastructure on topics like Operational

cost/message, Resources to run/maintain current infrastructure,

Complexity of infrastructure, etc.

These results will be compared to different sourcing options from

a costing perspective but also considering customer Business

requirements (e.g. flexibility of change) . Based on the results,

recommendations will be provided to find the most optimal

sourcing option for customer’s organisation.

The scope of the assignment is all integration, messaging and

connectivity and Non-functional (archives, monitoring …) layers

related to the SWIFT messaging. Components in scope are

Software, Hardware, Resources, Third party suppliers,

connectivity.

Based on the recommendations, financial institutions will have a

better understanding of the cost breakdown, understand the future

evolution of the cost. This in itself helps to prioritize investment

decisions, consider in- or outsourcing schemas or address

qualitative issues.


Initiatives impact B

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When Financial institutions join new Market Infrastructures or

need to comply with new messaging services, the impact on

existing infrastructure cannot be underestimated.

New messaging formats, new volumes, new counterparties can

require a review of the existing infrastructure to ensure that

there is sufficient capacity, throughput, storage and resilience

to deal with the additional volumes, increased message length,

new counterparties.

Co

nte

nt

Review of the architectural capabilities required to support

the new initiatives

Analyse impact on interface banding, throughput, line usage,

storage requirements,…

Present the different possibilities from edge solutions at the

level of the application to common solutions at the level of

the middleware

Workshops to increase understanding of

o the impact and new messaging channels, formats,

counterparties …

o The necessary subscriptions and technical configuration

changes

o The required transformations

o New non-functional requirements like archiving,

monitoring, traceability, …


Security Excellence Review

Services portfolio 88

Backgro

und

An important challenge in managing security is to have effective and

efficient control mechanisms to detect and avoid unauthorized or

suspicious activities. Such control mechanisms must exist and be of the

same level in the entire end-to-end chain of the transaction lifecycle as any

vulnerability will be the weakest link in the security set-up.

In the absence of these control mechanisms, it may well be that critical

elements of the SWIFT stack show weaknesses that present security

vulnerabilities. Consequences can be application outages, (in)voluntary

fraudulent activity, missed cut-offs …

The study will highlight a number of quick wins as well as strategic

recommendations.

Conte

nt

Technical and Operational scope

Security review and assessment covering;

• SWIFT Architecture security review (e.g. DMZ layers, System Access)

• SWIFT Security process review (e.g. identity and access control)

• Alliance security configuration (e.g. Routing Rules, Message Partners)

• SWIFT Security Monitoring guidelines (e.g. critical events)

• Access rights, user & profile administration for the following domains:

• Swift.com users and its sensitive profile elements (ordering,

billing, O2M, Secure Channel, Watch Analytics)

• Online and Offline Security Officers (including PKI certificates)

• Alliance Security Officers

• Alliance Access profiles and operators

• Alliance Gateway profiles and operators (including SWIFTNet

users)

• Hardware Security Modules

• Alignment with Audit and Business requirements

Function scope

Review As-Is and provide To-Be recommendations for the following

functional domains

• Roles and Responsibilities for user & profile administration of the

SWIFT components

• Procedures and segregation of duties (RACI)

SWIFTNet

www.swift.com

BO application / middleware layer

Alliance

Access

Alliance

Gateway

HSMs

Alliance

WebPlatform

SWIFT People

functional roles

Security

Perimeters

SWIFT Security

Knowledge

Pro

cess R

evie

w


Operational Security Assessment B

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typically defined as business critical. Next to run risk-free

operations, IT managers and Security department must ensure

available security mechanism and governance in place protect

from internal or external fraudulent activities.

The Operational Security Assessment program will focus on:

The Application to Application and Application to User

interaction (eg. User and profile definition

The data transmission (eg. Format)

The connection management and transport (eg. SSL

encryption)

The study will highlight a number of quick wins as well as

strategic recommendations.

Co

nte

nt

During the As Is phase, the current operational security

model will be reviewed and assessed with relation to the 5

pillars of security excellence (people &culture, processes,

A2A / A2U interactions, Data Transmission, Connection

management). The deliverables will highlight findings in the

current model, as well as a gap and a SWOT analysis.

During the To Be phase of the consulting assignment, the

SWIFT consultants will produce a set of recommendations,

a design of a framework for an operational security model

and a high-level roadmap for implementation. The

recommendations will be based on the gap analysis and

best practice in the area of business and technology

operations.


SWIFT infrastructure consolidation model –

Banking group in Iberia

Your challenges

Recent aquisition of new

entities, with different

SWIFT connectivity

models

Additional new entities to

be connected to SWIFT

Current outsourcing model

seen as expensive and

inefficient, and not suited

to all entities

Need for a new SWIFT

connectivity model across

all group

Our solution

Neutral assessment of

current SWIFT

infrastructures and future

needs for each entity,

including Total Cost of

Ownership

Comparison of different

consolidation and

outsourcing options with,

for each option, details of

pros and cons and future

TCO estimation

Your Benefits

Clear and detailed report

and presentation allowing

the bank’s IT

management to choose

the best consolidation and

outsourcing model.

Reduced TCO and a

SWIFT connectivity model

best latching the group’s

future requirements


Total Cost of Ownership benchmarking

Your challenges

Post – merger situation

where the systems

consolidation is not yet

completed

Specific outsourcing

model: no clear picture on

messaging costs

Prioritisation of different

projects: maximisation of

effort and investment

Our solution

A detailed snapshot of

today’s running cost per

message unit with a

projected cost per unit

taking into account the

planned investments.

Benchmarking of the main

cost drivers.

Qualitative benchmarking

with Industry to reveal

pain points and areas for

optimisation.

Recommendations to

reduce costs.

Implementation road-map

Your Benefits

Clear view on current cost

Clear prioritisation of

projects

View on opportunities for

cost reduction

Arguments for negotiation

with subcontractors


Operational excellence - A major European Central Bank

Your challenges

Implementation of a new

market infrastructure that

requires a different

operational model.

The new market

infrastructure brings the

central bank in contact

with new customers who

have higher/more complex

needs than traditional

customers

The operational model

needs to cater for a far

more complex operational

infrastructure, processes

and tools.

Our solution

A detailed review of the

operational framework in the

following areas:

People and Culture

Processes

Command and Control

Customer Service

Continuous

improvement

The final outcome was an

operational concept model for

the new market infrastructure

operations and organisation.

Your Benefits

Aligned operations with

industry Best Practices

Improved people skills

management and

maintenance

Strengthened and

optimised processes and

procedures

Guidance on state-of-the-

art tools that will support

the operational model


Interfaces Cloud

Services Sanctions

Screening

Field

Services

Offline

Sanctions

Analysis

Case

studies

Healthcheck

Ba

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Building new SWIFT infrastructures, creating a new operations

sites for SWIFT or switching to new hardware and/or OS can

be a very time-consuming and tedious task, especially if you do

not have a lot of experience with the SWIFT software and the

tasks.

Indeed, SWIFT software requires very specific knowledge and

building the expertise can mean a lot of trial and error and be

very cost and labour intensive.

instead of investing resources, it is in most cases more

beneficial to request the support of a SWIFT Certified Engineer

to assist with implementation. At the same time, institution can

benefit from transfer of knowledge through hands on training

Co

nte

nt

- Onsite installation and hands on training for all SWIFT

interfaces:

- SWIFTNet Link

- Hardware Security Modules (HSMs)

- Alliance Gateway

- Alliance Access

- Alliance Entry

- Alliance Web Platform


Interfaces – Installation & Hands-on Training

SWIFT Certified

Engineer

Customer

Ba

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SWIFT has a range of cloud interface products to offer

lightweight and affordable connectivity to SWIFT to different

market segments

Alliance Lite2 Allows for easy connections to the SWIFT

network without the need for a local database with messaging

data. For more complex manipulation of messages the

customer would use an Alliance Access together with the

SWIFT cloud based solution Alliance Remote Gateway (ARG).

Alliance Lifeline offers an emergency solution for customers

that want to ensure maximum resiliency.

Co

nte

nt

All of the Cloud Solutions provided by SWIFT come with Set-up

assistance. This assistance is carried out by SWIFT

Consultants. The typical phases that take place under the

guidance of the SWIFT consultant are:

Requirements analysis during a kick off meeting

Solution design report

Implementation assistance

End to end Project management till Go live

Training modules

Optional onsite assistance if required


Cloud Services

Project management Implementation Phase under guidance of SWIFT

Consultant

Lucie is based in SWIFT Paris office located in France and is currently

responsible for consulting projects in domains of SWIFT Cloud services


Sanctions Screening Implementation B

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Economic sanctions are an instrument of choice for

governments looking to implement foreign policy and fight

financial crime and terrorist groups. Keeping up-to-date and

compliant with ever-changing sanctions lists and requirements

represents a common challenge to the banking industry. The

burden is particularly great for small to midsize financial

institutions for which finding the right solution is a real a

challenge in terms of cost and human resources.

SWIFT’s centralised Sanctions Screening service is a unique,

cost-effective solution in this area of growing concern and

workload. Sanctions Screening will combine FircoSoft’s

market-leading filtering application and list update service with

the security and resilience of SWIFT.

Co

nte

nt

Project Management Assistance

o Review project plan and define necessary actions

o Assistance on pre-requisite completion

o Provide Single Point of Contact

Implementation, Configuration and Training

o Presentation of the fundamentals of the service

o Agree on the sanctions screening set-up and workflows

o Initial configuration of the solution and hands-on training

o Installing the token driver on one PC and testing

o Follow-up session and Q&A assistance for functional

questions raised during testing

Ba

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Whether it is to maintain a freshly installed environment of to

upgrade/rebuild or reconfigure a long-running environment,

field services from knowledgeable engineers are required to

ensure a well groomed and tested system

Examples are new message flows, new applications,

mandatory upgrades, set-up of MQ series as a connectivity

method, database recovery option.

Indeed, engineers without the right expertise may perform

actions that are incorrect and will render the infrastructure in a

corrupt or unstable situation with a risk on outages or loss of

messaging data. Instead, using SWIFT’s certified Engineers

can provide risk- and hassle-free field services

Co

nte

nt

- Whether it is to maintain a freshly installed environment of

to upgrade/rebuild or reconfigure a long-running

environment, field services from knowledgeable engineers

are required to ensure a well groomed and tested system

- Examples are new message flows, new applications,

mandatory upgrades, set-up of MQ series as a connectivity

method, database recovery option.

- Indeed, engineers without the right expertise may perform

actions that are incorrect and will render the infrastructure

in a corrupt or unstable situation with a risk on outages or

loss of messaging data. Instead, using SWIFT’s certified

Engineers can provide risk- and hassle-free field services


Field Services


Offline Sanctions Screening analysis B

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In some cases, clients need an offline run of our sanctions

screening solution on historical payment data. E.g.

- to provide the necessary reporting to the regulator or

- To provide post implementation advice (good guys list

recommendations) based on client data.

Co

nte

nt

SWIFT will prepare a Sanctions Environment designed to

mimic the client’s environments for each month where

screening reporting is required. As input to this, the client

will need to provide information such as Message Types,

Public/Private Lists and version of the lists used during the

period applicable to the data.

During an onsite visit, the client will then provide the

transaction data in a predefined format. SWIFT will first, if

necessary convert this data into a format acceptable by its

offline Sanctions Screening tool. Once the data is

confirmed to be in the right format, SWIFT will run the data

through the offline Sanctions Screening tool. The Offline

Filter’s Hit Reports will be produced for each month, and for

both incoming and outgoing payments. This report can be

used towards the regulator or as further input to

update/create a good guy’s list

Carrier with

offline

screening tool

Client provided

PC

Offline

screening

Output

Client provided

payload data


Healthcheck B

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Assessment of the operational health of your Production

SWIFT infrastructure aimed at preventing production problems

from occurring through early detection of operational risk (e.g.

security, configuration, performance) which can be mitigated by

implementing SWIFT Best Practice recommendations.

Co

nte

nt

- SWIFT Software – Verifies release and patch compliance,

set-up and integration with the back-office systems

(Alliance Access, Entry, Web Platform, Gateway, SNL,

HSM)

- Related Hardware and Operating Systems – Verifies

‘system performance’ and ‘connectivity’, and analyses

error and log files

- Maintenance / Housekeeping procedures – Verifies how

your internal housekeeping and maintenance procedures

are defined and performed

How it works


Project

Assistance

Merger &

Acquisitions

Divestment

Turnkey

Gold

Case

studies KYC Registry


Merger or Acquisitions Assistance B

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Driven by internal or external events like Mergers &

Acquisitions, selling off business entities, new services

subscription, deployment of a new SWIFT infrastructure, …

existing clients may have to make fundamental changes to

their SWIFT configuration, membership, logical set-up or

license structure.

This requires clients to complete order forms, legal docu-

ments, consent letters, technical configuration documents …

As the knowledge to do these administrative tasks is often not

available or spread over different departments.

Co

nte

nt

M&A or organisation split: assistance in admin process to

transfer legal and contractual ownership from previous

SWIFT BIC to new ones.

Drafting of e-orders, consent letters, quotations, license

transfer documents

Coordination between all involved SWIFT departments,

clarification of the necessary actions

Coordination with SWIFT onboarding team if one (or more)

from the new contractual parties is not a SWIFT user

Present legal documents to legal and board for approval.

New services or new technical configuration:

Drafting and bulking of e-ordering, security forms,

undertaking documents, membership forms ...

Case study


KYC Registry implementation assistance B

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Regulatory compliance is a fact of life for financial institutions,

and correspondent banking has been heavily affected by a

multitude of new requirements. High on the list is Know Your

Customer (KYC) compliance, which refers to due diligence

activities that financial institutions must perform on their clients

in order to do business with them. SWIFT has developed a

global KYC Registry to help its users address this challenge.

SWIFT consulting services has a team of compliance experts

who provide advisory services on how to set up a KYC Registry

operating model that is aligned with best practice, or provide

assistance with the implementation of the KYC Registry within

the financial institution.

Co

nte

nt

SWIFT experts manage your KYC Registry implementation

project

The SWIFT consulting team has a proven track record of

similar projects

The end-to-end project is performed by SWIFT compliance

specialists

Clients can provide input data in any format (e.g. pdf or

excel).

SWIFT experts cleanse/translate/normalise the raw data into

consumable input for KYC registry at very affordable cost

Further assistance (post implementation) can be provided to

maintain/add new (implementation) and how to best

consume/maintain (advisory)

RMA Analysis RMA Clean-up KYC Registry

Advisory KYC Registry

Implementation

Categories of KYC Registry data

requirements

1. Identification of the customer (name,…): data + supporting

documents

2. Ownership and management structure: data + supporting

documents

3. Business type, geography, industry focus, products and

services, client base

4. Compliance information e.g. who is your AML officer,

sanctions screening information - supporting documents

5. Tax information: FATCA


Merger and Acquisition assistance

Your challenges

Managing consent letters

Switching of Security

Officers

Adapting SWIFTNet

Service subscriptions

Updating SWIFT Traffic

Aggregation

Creation of

SWIFT Broadcast

messages

Drafting and processing of

required documents

Our solution

Workshop in which all

activities are explained

Document with detailed

description of further steps

Checklists

Dedicated project

manager providing step-

by-step assistance during

merger

Drafting E-orders

and consent leftters

Present legal

documents to

SWIFT board

Technical

implementation

Provisioning follow-

up

Your Benefits

Hassle free follow-up of all

SWIFT related activities

Low cost/risk solution

Pro-active project

management


Project Assistance Generic Project assistance Services

Ba

ckg

roun

d Driven by internal or external triggers, companies may need

specific assistance to projects that touch the organisation,

infrastructure, management and contractual relationship

around SWIFT.

SWIFT can provide such assistance under the form of a

dedicated point of contact that will help the company as a

project contributor to their own projects to provide operational

assistance and oversight for all contractual, legal, configuration

and technical activities.

Co

nte

nt

SWIFT will provide operational assistance in the form of a project

manager who will act as a single point of contact and will

coordinate the different activities at SWIFT.

Ensure coordination between client’s own organisation and

the different departments in SWIFT

Review project plan in collaboration with overall PM

Act as Single Point of Contact for SWIFT related questions/

issues and provide operational advice

Organise regular meetings/conference calls

Ensure all required actions are prepared and progressed.

Follow-up on termination of obsolete contracts

Coordinate with parties such as network providers, data

centre responsible, service partners, hardware suppliers

Maintain an Open action list and issue register

Data center migration Ringfencing

RTGS deployment Interface change


Gold Turnkey B

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As a corporate, joining the world of SWIFT means getting

access to multiple banks through one secure and reliable

messaging channel. It also requires to get familiar to

Standards, the messaging protocols and to understand how

treasury and payment applications can integrate with the

SWIFT technology. To assist its customers with these

challenges, SWIFT has developed the Gold Turnkey services

package to help its corporate clients with the technical

connectivity, business relationships, and end-to-end project

management to get the most out of their SWIFT investment.

Co

nte

nt

End to End technical implementation assistance of Lite2:

registration process , technical requirements assessment,

implementation, customizations and testing

Hands-on training: technical administration, business user

training, token management, certificates, RMA, message

creation, typical business flows, etc

Bank on-boarding in parallel to the technical implementation:

assist the corporate during the practical discussions with the

banks to ensure that business wise the SWIFT connectivity will

be used at its maximum potential.

Provide expertise on the specific activities that need to be

performed like assistance during the discussions with

messaging service(s) to use, which MT(s) to use, Service Level

agreements, etc.

Legal Treasury Ops IT

Corporate A

Lite2 A/C or SIL

Bank A Bank B

FIN based

messaging


Peace of

mind

System

Care

Alliance Managed

Operations

Autoclient

Alerting

Case

studies


System care B

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The SWIFT infrastructure is a business critical infrastructure

and ensuring that your SWIFT systems remain in good health

can be a tedious task. During day to day operations the SWIFT

systems are seemingly running fine and it is easy to forget to

put the right focus on tasks to keep the systems functioning

until it is too late and your business is impacted. A pro-active

approach towards safeguarding the system health is

sometimes difficult with numerous IT projects at hand.

SWIFT Certified Engineers who are working on a day to day

with the software can support you through a structured

approach ensuring that the systems remain up to date and

limiting the time spent by your staff

.

Co

nte

nt

- Yearly Sanity check of the system

- Quarterly proactive support calls

- On-site assistance

- Emergency assistance

- Single SWIFT Certified Engineer that knows your

infrastructure


Alliance Lite2 - Peace of mind B

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Your Alliance Lite2 implementation has been a success and

you have been live with Alliance Lite2 now. You have been

working with the GUI or the Autoclient for some time now and

need to create new users. It might be that you have forgotten

the ins and outs, or have questions in relation to the

functionality and message creation, verification or

authorisation. The Peace of mind Package ensures that you

can call upon hand holding support initiated over a remote

connection. This way you can call upon the expert guidance of

SWIFT engineers to overcome issues.

Benefits

- Predictable cost

- Hassle free SWIFT connection

- Access to experts

- Low in house knowledge required

- Recurring training and advice on best practice

Co

nte

nt

- Hand holding assistance on functional queries

- Assistance with token management

- Assistance with technical queries and Autoclient related

matters

- Free customisations of your Alliance Lite2 configuration

- Optional training on-site for staff

- Optional support on managing your Relationship

Management authorisations

Alliance Lite2

Customer

Case

Manager

SWIFT

Engineer


Alliance Lite2 Autoclient Alerting &

Autoclient Managed Operations

Ba

ckg

roun

d

Very often, large corporates expect their systems suppliers to

also manage their applications. In this context, SWIFT will

develop a Managed Operations offering for Lite2 users,

including AutoClient.

Co

nte

nt - Parsing of AutoClient log files

- Generation of SNMP alerts in case of issues identified to

person monitoring the infrastructure in SWIFT

Lite2

AutoClient

Log

files

SNMP

alert


Alliance Managed Operations B

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Banks are struggling to find the time needed to run the day to

day operations of the SWIFT environment. The criticality of

environment availability increased over the past year(s). There

is a lack of dedicated SWIFT personnel or difficulty to allocate

the right time to the SWIFT system. Your criticality of the

systems requires staff with proper knowledge of SWIFT

systems to look after day to day monitoring. You want to focus

more on your core business

Co

nte

nt

Set-up of the infrastructure according to best practices

Remote management of the SWIFT environment

Monitoring of your infrastructure

Troubleshooting

Housekeeping

Change management

Release management

Service reporting

Failover testing

Customised SLA

Online Housekeeping

Troubleshooting

Case study


Best of breed infrastructure remotely managed by SWIFT

Your challenges

No clear ownership for

day to day monitoring and

operations of SWIFT

infrastructure

Lack of dedicated SWIFT

personnel identified as

major risk

Volumes have significantly

grown with hap-hazard

interventions to scale

infrastructure

High costs charged by

service bureau provider

Our solution

RACI, requirements and

architecture review

Recommendation to go for

fully in-sourced, fully

outsourced or remotely

managed solution.

Proposal for remote care

solution in two phases

Preparation: set-up

best of breed

infrastructure ,

take ownership of

daily operations

Your Benefits

High availability solution

monitored and troubleshot

by dedicated staff

Change management

performed in line with

SLA’s and customer

requirements


Remote

Support

Support

Packages

Proactive Support

Options

Case

studies

How to

videos


Support Packages

Standard (/Plus) Premium Premium Plus Premium Custom

Community support

• Infrastructure health check • Troubleshooting training onsite • Cases routed to dedicated team • Case reviews with named

support contact • Online Operations Monitoring

tool • Premium Services Forum,

Premium monthly newsletter • Business continuity rehearsals

• Service Manager

• Regular service meetings focusing on proactive support including health check follow-up

• Joint incident escalation - Escalation Manual

• Command Centre attention

• Customer knowledge transfer to support team

• Support usage and connection availablity reports

• Incident management process for blocking situations and SMS incident notification

• Message monitoring and alerting of LTs, SNLs, queues

• Emergency onsite support

Provides bespoke

services on top of our

Premium Plus service

• Additional components to be monitored

• Additional locations to be covered

• Additional tasks to be performed

• Additional customised reporting

• Extended health checks

Includes Standard Plus

features

Includes Premium features Includes Premium Plus

features • Customer portal • Knowledge Base • Self-help guide • Download centre • Billing information online • Operational status

on swift.com • Incident/crisis report on

swift.com • Download centre access • Billing information • 24 by 7 support

• Phone support • Configuration browser • Connectivity monitoring

& alerting

Standard support:

Standard Plus support:

Provides preventive

support to help customers

maintain a fully functional

environment

Delivers high levels of

proactive support and

personalised incident

management for highly

resilient infrastructures


Remote Support B

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In today’s complex environment, you are faced with a growing

number of challenges. Remote Support brings you a secure

service to troubleshoot and diagnose critical problems

efficiently.

Co

nte

nt

- SWIFT is offering Remote Support as a payable low cost

option to the existing support packages. Under customer

control and supervision, SWIFT enters your network area

to help diagnose and troubleshoot ’SWIFT Interface’

issues.

- Remote Support enables direct access from one computer

to another. You always decide upon the level of access

you give to SWIFT to diagnose your problem.


Proactive Support Options

Monitoring and Alerting

• Remote monitoring and alerting of critical SWIFT components

• Personal alert and notification mechanism by e-mails and SMS

• Monitored components include: • BIC and associated LT’s • SWIFTNet store-and-forward queues • SWIFTNet Link connections

Operational Check-up

• Quick and easy spot check of the SWIFT interfaces • Identify and detect potential risks that your SWIFT

interfaces might be exposed to • Performed remotely by a support expert, including a

report with findings and recommended actions

Standards Upgrade

• Minimise the preparation, installation and post processing activity around the annual Message Standards patch installation

• A SWIFT expert will perform a remote installation of the Standards Release patch on your Alliance Access\Entry environment

• The process include a pre-analysis of your system environment and results follow up with a standard NAK (Negative Acknowledgement) report

Meet the Support Expert

• You want to move up the value chain and discuss problem

prevention issues with a SWIFT expert

• You decide on the topic you want to discuss at a time that

is convenient to you

• Remotely hosted sessions allow multiple participants to

join irrespective of geographic location

• The session will be delivered through a format with a fast,

flexible collaborative spirit so you receive high quality

information with guaranteed results


How to videos


Special

Interest

Classroom

E-training

Qualifications

Tailored on-

site

Case

studies


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In some occasions, our standard classroom offering does not fit

your needs:

- You want to focus on specific topics only

- You have a large group of people to train on the same topic

- You have a group of newcomers joining your organisation

- You want to make a link with your internal processes

- Your travel budget is restricted

The broad range of expertise of SWIFT trainers also means a high

degree of customisation of content is possible – and this too is

important to the bank”, says

Joyce Verschaeren. “Key for in-house training is that it can be

customised directly to customer needs,” she explains. “There is

room to discuss other topics, and to

elaborate on issues we know people have difficulties with. The

SWIFT trainers are flexible on most subjects, which gives the

training even more added value, and this is very important for us.”

Joyce Verschaeren, Rabobank International, Wholesale Market

Infrastructures

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- Courses delivered at your premises: no travel involved for

your colleagues

- Course content tailored to your specific needs, focused

only on what you need

- Programmes tailored to newcomers or experienced staff

- Based on existing courses or created from scratch

- Possibility to include your own processes & best practices

- Complement with a Qualification Programme to qualify

your staff

- Building on +30 years of expertise


SWIFT Training Qualification Programme B

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Your SWIFT operations department is a critical nerve centre

that deserves special attention. It is therefore essential to have

people with the right knowledge and expertise in charge of your

SWIFT environment. SWIFT Training can help you assess the

knowledge of several SWIFT profiles through a formal exam to

give you a formal proof of their expertise

A 3-step programme

1. Decide on the qualification programme:

• Alliance Access Administrator

• Alliance Access/Entry Operator

• SWIFTNet Security Officer

• SWIFT for Corporates Client Advisor

• SWIFT for Corporates Specialist

2. Prepare for the exam with SWIFT training

3. Take the exam

Upon successful completion, you receive your certificate

Individual

“The benefit for IBL Bank of the training and certification

include creating consistent skill levels and having a

recognised standard for skills aligned with organisational

frameworks. Specialised training is an important element of

the IBL Bank HR policy, as it helps to reduce staff turnover

and encourages knowledge to be retained.”

Elie Hlayel, Head of the IT department, IBL Bank, Lebanon – qualified

staff as Alliance Access Administrator

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- Courses delivered at your premises: no travel involved for

your colleagues

- Course content tailored to your specific needs, focused

only on what you need

- Programmes tailored to newcomers or experienced staff

- Based on existing courses or created from scratch

- Possibility to include your own processes & best practices

- Complement with a Qualification Programme to qualify

your staff

- Building on +30 years of expertise


SWIFT eTraining & web class B

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You have a limited training budget but find it essential to offer

your staff learning opportunities on SWIFT? Why don’t you try

SWIFT eTraining or the SWIFT web class! It can be a perfect

starting point before going into more specialised tailored

training

The SWIFT web class

- Short & focussed sessions

- Live, interactive sessions over the internet with our instructor

- No need to travel – limit time away from your job

- High quality training at a low cost per person

- Public or private sessions

- Standard content or tailored to your needs

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- Fundamental training on business and technical topics

- Learn whenever you want, wherever you want

- With voice-over, interactive animations and exercises

- Excellent reference material

- High quality training at a low cost per person

- Roll out in your entire organisation

9 modules:

- Basics – your passport to SWIFT

- Payments & cash management – using FIN messages

- SWIFT and international payment systems

- Collections & documentary credits

- Your SWIFT guide to the securities markets

- Securities settlement and reconciliation – ISO 15022

messages

- Corporate actions – ISO 20022 messages

- ISO 20022 and MX message standards – overview

- Understanding SWIFTNet services and security


Special Interest

Special Interest

• SWIFT Boot Camp

• SWIFT BCP Guidelines

• SWIFT audit guidelines

• Understanding FIN and system messages

• SWIFT for corporates

• Using 20022 and XML


Classroom Training

Technical .

Interfaces • Alliance DR

• Deploying AA

• Migrating to Webplatform Managing

Webplatform

• Managing AG …

SWIFT.com • Introduction

• Customer applications on swift.com

Connectivity • Introduction

• Operating your HSM

• Managing PKI

Operations • Creating SWIFT msg

Business

Payments

• Payments and Cash Management

• Liquidity Management

• ISO 20022

Securities • Corporate Actions

• Settlement and Reconciliation

• ISO20022…

Trade • Collections and Documentary Credits

• TSU and BPO

Treasury • Forex and Money Markets


SWIFT Bootcamp training B

ackg

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young professionals that will be working on SWIFT related

activities (interface operations and projects, SWIFT messaging

integration, standards release analysis, security administration

and general maintenance).

Rather than training these people on an individual basis,

SWIFT proposes a tailored bootcamp training in which young

professionals can learn the various aspects of SWIFT related

matters in cross-institution teams at SWIFT premises.

Practical

- Total duration of 5 weeks

- Start date: Oct 12th 2015

- Target audience:

- young professionals with 0 – 3 years experience

- Knowledge of main ICT concepts

- Job content related to SWIFT operations

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- Four training modules covering the following streams

- Introduction & SWIFT Connectivity

- Messaging Interfacing deep-dive

- Operational excellence

- Standards and operational business flows

- A combination of theoretical, hands-on and games to ensure

multi-channel learning

- Evening activities to ensure networking and cross-institution

collaboration

- Training delivered by professional trainers and Subject

Matter Experts

- Optional certification track

Pgm. details


Ba

ckg

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d Financial institutions in the Benelux hire on ongoing basis

young professionals that will be working on SWIFT related

activities (interface operations and projects, SWIFT messaging

integration, standards release analysis, security administration

and general maintenance).

Rather than training these people on an individual basis,

SWIFT proposes a tailored bootcamp training in which young

professionals can learn the various aspects of SWIFT related

matters in cross-institution teams at SWIFT premises.

Practical

- Total duration of 5 weeks

- Start date: Oct 12th 2015

- Target audience:

- young professionals with 0 – 3 years experience

- Knowledge of main ICT concepts

- Job content related to SWIFT operations

Co

nte

nt

- Four training modules covering the following streams

- Introduction & SWIFT Connectivity

- Messaging Interfacing deep-dive

- Operational excellence

- Standards and operational business flows

- A combination of theoretical, hands-on and games to ensure

multi-channel learning

- Evening activities to ensure networking and cross-institution

collaboration

- Training delivered by professional trainers and Subject

Matter Experts

- Optional certification track


MODULE 1: Intro and SWIFT connectivity

Week 1 Agenda Details # of days

Introduction to SWIFT connectivity (introduction to SWIFT from a more technical perspective)

- SWIFTNet at a glance - The Secure IP Network, including resilient network access options - The core messaging services and their features: InterAct, FileAct and Browse - SWIFTNet interfaces: SWIFTNet Link, Alliance Gateway, Web Platform and Alliance Access - SWIFT's MT/MX standards and rules - Cloud-based solutions - SWIFTNet security: layered security, PKI and SWIFTNet security officers

1 day

Managing Alliance Gateway (Alliance Gateway for administrators)

- Alliance Gateway overview - Full system administration including user management, process control and monitoring - PKI and security management - Connectivity with your back-office applications - Manual and automatic file transfer - Using a Browse service configuration

2 days

Operating your Hardware Security Module

- What is an HSM? - Installation of HSM devices - Daily HSM box operations - HSM box management - Troubleshooting and best practices - Case study

0.5 day

Hands-on Installation of SNL, HSM 1 day

Understanding FIN and the system msg - reduced scope

- Delivery monitoring and check reports - Retrieval, broadcast and test and training messages - Your FIN connection

0.5 day


Managing PKI

- PKI theory in the SWIFT context - Managing PKI through the SWIFTNet Online Operations Manager - Routing rules management and monitoring - Reporting and its administration - Offline security through Secure Channel

1 day

Hands-on Installation of AG, AWP 1 day

Mod 2


MODULE 1: Intro and SWIFT connectivity


Introduction to SWIFT connectivity (introduction to SWIFT from a more technical perspective)

- SWIFTNet at a glance - The Secure IP Network, including resilient network access options - The core messaging services and their features: InterAct, FileAct and Browse - SWIFTNet interfaces: SWIFTNet Link, Alliance Gateway, Web Platform and Alliance Access - SWIFT's MT/MX standards and rules - Cloud-based solutions - SWIFTNet security: layered security, PKI and SWIFTNet security officers

1 day

Managing Alliance Gateway (Alliance Gateway for administrators)

- Alliance Gateway overview - Full system administration including user management, process control and monitoring - PKI and security management - Connectivity with your back-office applications - Manual and automatic file transfer - Using a Browse service configuration

2 days

Operating your Hardware Security Module

- What is an HSM? - Installation of HSM devices - Daily HSM box operations - HSM box management - Troubleshooting and best practices - Case study

0.5 day

Hands-on Installation of SNL, HSM 1 day

Understanding FIN and the system msg - reduced scope

- Delivery monitoring and check reports - Retrieval, broadcast and test and training messages - Your FIN connection

0.5 day


Managing PKI

- PKI theory in the SWIFT context - Managing PKI through the SWIFTNet Online Operations Manager - Routing rules management and monitoring - Reporting and its administration - Offline security through Secure Channel

1 day

Hands-on Installation of AG, AWP 1 day

Mod 3


MODULE 3: Operational Excellence

Week 4

Agenda Details # of days

SWIFT BCP Session on BCP & Cold Start 0.5 day

Core messaging at SWIFT Session on Main Message Flow (as intro to the OPC visit) and Browse (SWIFTNet Browse and WebAccess)

0.5 day

OPC visit Session on operational excellence + visit to SWIFT Operating and Support centre 1 day

SWIFT BCP Guidelines

-The concepts of a business continuity plan - Planning your business continuity - Testing your business continuity

1 day

SWIFT Audit Guidelines

- Overview of SWIFT - PKI certificates and HSMs - Risk analysis in SWIFTNet and the SWIFT interfaces - Integrity, filtering and other security controls - Audit trails - Archive, backup and business continuity planning

2 days

Evening activity Diner at Scheveningen 2 hours

Mod 4


MODULE 4: Business Training

Week 5


Payments

Payments and Cash Management - using FIN msg - Single Customer Credit Transfer (MT 103) using the serial and cover method and the related cover messages (MT 202 COV) - Financial institution transfers (MT 202, 203), Notice to receive (MT 210) and financial institution transfers for own account (MT 200, 201 and 202) - Nostro reconciliation and referencing (MT 900, 910, 950)

1 day (customized)

Securities

Introduction to SWIFT in the Securities market - Introduction to the securities markets - How can you use SWIFT for securities? - Paving the way for STP - securities standards - Market initiatives and market reform

1 day

Trade Services Introduction to SWIFT in the Trade Services - Collections and Documentary Credits

0.5 day

Treasury Introduction to SWIFT in the Treasury market Forex and Money Markets

0.5 day

ISO20022

- ISO 20022 methodology - Business model - Business component - Message component

1 day

T2S

- What is T2S and why does it exist? - Who is impacted by T2S? - How does T2S work? - SWIFT's involvement in T2S

0.5 day

SWIFT ref Session on SWIFTRef (reference data) 0.5 day

Evening activity Compliance Game 1.5 hours

Certification


Optional : Practical Certification

Week 6 Recap and practical certification


Hands-on Work out specific scenario's (e.g. to setup a routing, to send a file using Direct FA, etc)

2 days

Certification Practical SWIFTNet certification 2 days


About us


SWIFT Services Along your project Timeline B

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Premium Support

System Care

Healthcheck

AMO

Correspondents Onboarding

Alliance Lite2 Gold Turnkey set-up

Peace of Mind

Technical Operations Review

End-to-end project assistance

ISO 20022 Impact Assessment

Infrastructure Resiliency Assessment

TCO Benchmarking

Sourcing Study

Infrastructure Security Assessment

Operations process review

Message channel analysis

Initiatives Impact assessment



Business Operations Review

Field Services


Tailored training

Alliance Lite2 Turnkey Set-up

Alliance Interface Set-up and hands-on training System Care / AMO

ISO 20022 Solution design Standards Bus. and tech. Impl. Operational readiness review



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Premium Support

System Care / AMO

Healthcheck

Certification

Bank Onboarding


Peace of Mind



Infrastructure Assessment

TCO Benchmarking

Sourcing Study







Field Services


Tailored training



Corporates

Sanctions Screening set-up

Cash reporting Application



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Premium Support

System Care / AMO

Healthcheck

Certification

Custodian Onboarding


Peace of Mind




TCO Benchmarking

Sourcing Study


Field Services


Tailored training



Cash reporting Application






Corporate Actions review


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Premium Support

System Care / AMO

Healthcheck

MIRS Set-up Services




TCO Benchmarking



Field Services


Tailored training


ISO20022 Impact

assessment




Community Deployment

Sanctions Screening Set-up

Tailored Training

Community Awareness

Alliance Lifeline

BCP Support

DR Cold Start ISO 20022 solution design



SWIFT Services coverage maps to the five pillars Operational Excellence

1. People and Culture

2. Processes 3. Assurance 4. Command and Control

5. Continuous Improvement


B. Training Services


Premium Support

Alliance Managed Operations (AMO)

System Care

Monitor & Alert

Tailored Training

Certification

DR Cold Start

Operations Process Review

Infrastructure Assessments

Health Check

Governance Assess


Business Continuity Assessment


SWIFT Services along your compliance challenges

1. Sanctions 2. KYC 3. AML

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Sanctions Screening

RMA Clean-up

KYC registry

Tailored Training

Audit Guidelines

Operations Process Review

Compliance Analytics

Connector for Sanctions

Sanctions Testing

RMA analysis

Inte

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Compliance


Are you ready for your ISO 20022 migration?

1. Adopt 3. Use

ISO 20022 Impact assessment for MI


ISO 20022 solution design for MI

Standards/Business implementation - Support from SWIFT (iterative process)

ISO 20022 Trainings + Development of Standards management capability (MyStandards trainings)

Technical implementation of the solution

- Define SWIFTNet solution

- Define Rulebook

- Standards specifications

Solution operational readiness (Test)

Support

Community Consultation

Community Engagement

Community readiness assessment

On-boarding services Specific support for an MI community

ISO 20022 Impact assessment for Financial Institutions

ISO 20022 solution design for Financial Institutions

Standards consultancy

Standards support (iterative process)

Technical implementation of the solution

Solution operational readiness

Support

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2. Implement


Release 7.2 Timeline and Services portfolio – Tentative!

2015 2016 2017 2018

Q3 Q4 Q1 Q2 Q3 Q4 Q1 Q2 Q3 Q4 Q1 Q2 Q3 Q4

J A S O N D J F M A M J J A S O N D J F M A M J J A S O N D J F M A M J J A S O N D

Preliminary Release

overview

End of support for

Release prior to 7.2 Release 7.2 pilot

General distribution of Release 7.2 Final Release overview

Technical Advice

Architecture reviews


TCO Analysis

Sourcing Study

Implementation Services

Interfaces

Field Services

System Care

Linux migration

Training Services

SWIFTSmart

Tailored Training

Support Services

Health Check

Support Packages

Support Options

Remote Support

R7.2 Migration Package coming soon!

www.swift.com


SWIFT Services Portfolio Overview - Sibos 2015

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Transcript of SWIFT Services Portfolio Overview - Sibos 2015