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![Page 1: Swets Information Services UKSG - Serials Resource Management - 19 Oct 04, Glasgow Lesley Thomas Corporate Sales Manager.](https://reader035.fdocuments.in/reader035/viewer/2022062720/56649f135503460f94c27fbf/html5/thumbnails/1.jpg)
Swets Information Services
UKSG - Serials Resource Management -
19 Oct 04, Glasgow
Lesley Thomas
Corporate Sales Manager
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UK
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Agenda
– The agents
– What the agent does
– Services to publishers
– Services to libraries
– Buying, managing and accessing online
– Consortia and multi-site management
– How we are financed
– New roles and changing relationships
– Summary
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UK
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The Agents
Swets Information Services
(Everetts)
EBSCO
(divine)
Harrasowitz
New players: Prenax, Infocandy
Deal with all library markets worldwide, Academic, Health,
Government & Corporate
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What does an Agent do?
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UK
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What does an agent do?
AGENT
Library
Library
Library
Library
Library
Library
Library
Publisher Publisher
Publisher
PublisherPublisher
Publisher
Publisher
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Services to publishers
– Financial risk management– Help cash flow
– Administrative management– “Many to one”– EDI
– Marketing/visibility– Agents can enable publishers enhance their
position in the market
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Services to publishers
– Management Information– Renewal Status Report, Online Conversion
Rates– Participation in online Gateway services
– E.g. SwetsWise online content– Market Information
– E.g. Swets E-Journal Survey, Price Increase Report
– Consortia / Multi Site Services
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Services to Librarians - Print
– One Client Service contact– Language and Industry specialists– One Renewal Invoice– Simplified ordering and payment– Consolidation service– Management reports (Holdings lists, quotations)– Consortia Negotiation
Buy, access and manage
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New services to libraries and companies
without libraries
– Buying online – SwetsWise subscriptions
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Buying online
– SwetsWise Subscriptions
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Managing online
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Underlying principles
– Desk top ordering– Budget control– Approval process– Duplicaton– Maverick spend– Credit card payment– E-procurement linking– Online reporting– Searchable catalogue
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Services to Librarians - Electronic
– Provide Library with a report of all e-journals
– Assist you with your planning and decision making
– Pricing and information
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Order, renew, upgrade, cancellation,
Claim– Submit orders & Upgrades to publishers
– IP numbers, licence agreements, publishers references, password requests, upgrades of subscriptions within 24 hours
– Subscription information retained after cancellation for future e-access claims
– Automated free with print set up
– Set up via aggregator service or direct with the publishers
– Claim
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Maintaining control of your Electronic
journal subscriptions
– Aggregator Services (Swetswise Online Content, EBSCO Host)
– A-Z Services (TD Net, Serials Solutions)
– Open URL systems (SFX)
– Customers own service
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SwetsWise Online Content– A-Z list– advanced search functionality– Search across more than 2.5 million full text articles
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Underlying Principles
– Depth of content
– Ease of access – IP, username and password, Athens single sign on
– Total management
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Consortia and Multi-site Management
New and complex challenges in E-world
– E-journals are more frequently offered in packages– Prices are negotiated – More organizations bundle to get better deals– Access to these different packages
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Consortia & Multi-site Management
– A dedicated, specialist team – Services for consortia and multi-sited organizations– About e-deals– Operates according to your aims and objectives
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How is the agent financed?
Agent LibraryPublisher
Commission £’s
Service Service
Service charge £’s
Large Volume (S > $1,000,000,000)Small Margin (single %’s or fixed fee)
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New roles and changing relationships
-Publishers dealing direct -Often partner and competitor-Decisions made outside the library, new contacts – IT Purchasing department-Consortia Purchasing – agent as negotiator-Increase in use of outsourced services-Budget restraints – increase use of consolidation-End users - Amazon for journals?-Pay per view-Decreased margins-New players-Increased expectation from customers and publishers
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The Role of the Subscription Agent
– Summary– The key intermediary between publishers and
subscribers– Single point of contact – Provide services that offer both administrative and
financial benefit– Industry expertise in an environment of rapid
change