Sustaining Innovative Service Providers & Voluntary Organizations

Sustaining Innovative Service Providers & Voluntary

Organizations

Sustaining Innovative Service Providers & Voluntary

OrganizationsLaura Ryser and Greg HalsethLaura Ryser and Greg HalsethRural and Small Town StudiesRural and Small Town Studies

University of Northern British ColumbiaUniversity of Northern British Columbia

CRRF - Twillingate - 2005CRRF - Twillingate - 2005

Importance of Innovative Services & Voluntary OrgsImportance of Innovative Services & Voluntary Orgs

•Provide services during Provide services during transition that may otherwise transition that may otherwise not existnot exist

•Resident and business Resident and business recruitment & retentionrecruitment & retention

•Enhance local quality of lifeEnhance local quality of life

OutlineOutline

•MethodologyMethodology

•Sustainability and ResiliencySustainability and Resiliency Human ResourcesHuman Resources Financial ResourcesFinancial Resources PartnershipsPartnerships CommunicationsCommunications Sources of InformationSources of Information

•DiscussionDiscussion

MethodologyMethodology•Selection of sites:Selection of sites:

NRE site matrix variablesNRE site matrix variables Regional representationRegional representation 4 NRE sites:4 NRE sites:

Mackenzie, BC Mackenzie, BC Wood River, SKWood River, SK

Tweed, ONTweed, ON Springhill, NSSpringhill, NS

•Selection of organizations:Selection of organizations: Purposive sampling (10 orgs / site)Purposive sampling (10 orgs / site)

Tracked from 2003 - 2005Tracked from 2003 - 2005

How do they sustain themselves?How do they sustain themselves?

•Human resourcesHuman resources

•Financial resourcesFinancial resources

•PartnershipsPartnerships

•CommunicationsCommunications

•Sources of informationSources of information

Human Resources IHuman Resources I

Is the position voluntary or paid? - %Is the position voluntary or paid? - %

ResponseResponse LeadershipLeadership Board of Board of DirectorsDirectors

VoluntaryVoluntary 80.680.6 87.587.5PaidPaid 19.419.4 12.512.5CompensationCompensation 6.5 6.5 8.38.3

n=31n=31 n=24n=24

Source: INE Innovative Services and Voluntary Organizations Survey 2005.Source: INE Innovative Services and Voluntary Organizations Survey 2005.

Human Resources IIHuman Resources IIChallenges with Human Resources - %Challenges with Human Resources - %

ResponseResponse TotalTotal

Lack of membersLack of members 50.050.0Volunteer burnoutVolunteer burnout 41.741.7Little participation by members Little participation by members 36.136.1Lack of new leadershipLack of new leadership 19.419.4Difficulty getting staffDifficulty getting staff 11.111.1

n=36n=36


Human Resources IIIHuman Resources III

Recruiting over the last year - %Recruiting over the last year - %

ResponseResponse TotalTotal n=n=

New general members/employeesNew general members/employees 65.765.7 3535New board membersNew board members 46.246.2 2626


Recruiting StrategiesRecruiting StrategiesGeneral Members / EmployeesGeneral Members / Employees• Local newspaper ads Local newspaper ads • Local radio station adsLocal radio station ads• NewslettersNewsletters• PostersPosters• BrochuresBrochures• WebsitesWebsites• Community presentationsCommunity presentations• Ads in similar institutions in large Ads in similar institutions in large

urban centresurban centres• Hired recruiters / recruiting Hired recruiters / recruiting

committeescommittees• Invitations to individualsInvitations to individuals• Internal job postingsInternal job postings• Job postings across CanadaJob postings across Canada• Regional volunteer and Regional volunteer and

information databaseinformation database• Recruited volunteers from similar Recruited volunteers from similar

service providersservice providers• Church bulletinsChurch bulletins• Word of mouthWord of mouth

Board MembersBoard Members• Local newspaper adsLocal newspaper ads• Local radio station adsLocal radio station ads• PamphletsPamphlets• Meetings at other community Meetings at other community

activitiesactivities• Meetings of the organizationMeetings of the organization• Through previous experience Through previous experience

volunteering for their organizationvolunteering for their organization• Hired personnelHired personnel• Word of mouthWord of mouth

•Organizations with paid or Organizations with paid or compensated leaders / board members compensated leaders / board members less likely to face:less likely to face: Lack of new leadershipLack of new leadership Little participation by membersLittle participation by members Volunteer burnoutVolunteer burnout

Human Resources IVHuman Resources IV





•Communications Communications


Changes in Private FundingChanges in Private Funding

0

10

20

30

40

50

60

Revenuefrom

Services

MemberFees

CommunityFundraising

PrivateDonations

CorporateDonations

20032005

Changes in Government ProgramsChanges in Government Programs

0

5

10

15

20

25

30

Federal Programs Provincial Programs Municipal Programs

20032005

Financial ResourcesFinancial ResourcesConditions required to receive funds - %Conditions required to receive funds - %


Have a board of directors Have a board of directors 45.745.7Provide services to a particular groupProvide services to a particular group 34.334.3Location in a specific geographic areaLocation in a specific geographic area 31.431.4Belong to a professional / sector associationBelong to a professional / sector association 25.725.7Have charitable status Have charitable status 22.922.9Have a partnership Have a partnership 22.922.9Have private funding Have private funding 17.117.1

n=35n=35


Board of Directors & Private FundingBoard of Directors & Private Funding

0

10

20

30

40

50

60

70

Revenuefrom

Services

MemberFees

CommunityFundraising

PrivateDonations

CorporateDonations

With a BoardWithout a Board

Board of Directors & Gov’t ProgramsBoard of Directors & Gov’t Programs

0

5

10

15

20

25

Federal Programs Provincial Programs Municipal Programs

With a Board

Without a Board

PartnershipsPartnershipsPartnerships with volunteer groups, Partnerships with volunteer groups,

businesses, institutions, gov’t orgs - %businesses, institutions, gov’t orgs - %

ResponseResponse 20032003 20052005

Outside siteOutside site 67.567.5 75.075.0

Within siteWithin site 62.562.5 61.161.1

n=40n=40 n=36n=36

Source: Innovative Services and Voluntary Survey 2003, 2005Source: Innovative Services and Voluntary Survey 2003, 2005

Effectiveness of PartnershipsEffectiveness of Partnerships

How would you rate the effectiveness of your How would you rate the effectiveness of your partnerships / linkages?partnerships / linkages?

ResponseResponse TotalTotal n=n=

OutsideOutside 1.311.31 6464InsideInside 1.611.61 8989

Source: INE Innovative Services and Voluntary Organizations Survey Source: INE Innovative Services and Voluntary Organizations Survey 2005.2005.

Rating: 1=very effective; 2=effective; 3=neutral; 4=not effective; 5= Rating: 1=very effective; 2=effective; 3=neutral; 4=not effective; 5= very not effective.very not effective.

Partnerships and Private FundingPartnerships and Private Funding

0

10

20

30

40

50

60

Private Corporate Member Fees

Partnership - Outside

No Partnership - Outside

Partnership - Inside

No Partnership - Inside

Partnerships and Gov’t ProgramsPartnerships and Gov’t Programs

0

5

10

15

20

25

30

35

Federal Programs ProvincialPrograms

MunicipalPrograms





Partnerships-Bridging Social CapitalPartnerships-Bridging Social CapitalWhat did partnerships add to organization? What did partnerships add to organization?

- %- %


Expansion of networksExpansion of networks 36.436.4Change in products / servicesChange in products / services 27.327.3New expertiseNew expertise 24.224.2Change in administration / org structure Change in administration / org structure 15.215.2New technologyNew technology 9.1 9.1Change in regulationsChange in regulations 6.1 6.1

n=33n=33


Communication Changes: ClientsCommunication Changes: Clients

0

10

20

30

40

50

60

70

80

90

PersonalContact

Brochures MediaStories

Media Ads Website

20032005

Partnerships and Communication: ClientsPartnerships and Communication: Clients

0

10

20

30

40

50

60

70

80

90

PersonalContact

Brochures MediaStories

Media Ads Website





Communication Changes: FundersCommunication Changes: Funders

0

5

10

15

20

25

30

35

40

45

50

PersonalContact

Reports MediaStories

E-mail Website

20032005

Partnerships and Communication: FundersPartnerships and Communication: Funders

0

10

20

30

40

50

60

70

PersonalContact

Reports MediaStories

E-mail Website









•CommunicationsCommunications


Sources of InformationSources of InformationResponseResponse TotalTotal

Family and friendsFamily and friends 75.075.0ManagementManagement 69.469.4General mediaGeneral media 66.766.7InternetInternet 63.963.9CustomersCustomers 63.963.9StaffStaff 58.358.3Federal / provincial government dep’tsFederal / provincial government dep’ts 52.852.8Business communityBusiness community 47.247.2Universities / colleges / research centresUniversities / colleges / research centres 41.741.7Local governmentLocal government 38.938.9Sector associationsSector associations 33.333.3Financial institutionsFinancial institutions 22.222.2

n=36n=36


Partnerships and Sources of InformationPartnerships and Sources of Information

0

10

20

30

40

50

60

70

80

90

Management Local Gov't University /College

Fed / ProvGov't

Internet





Pressure for ChangePressure for Change

•Rural and small towns Rural and small towns restructuringrestructuring

•Change produces new service Change produces new service provision pressuresprovision pressures

•Innovative services & vol. orgs Innovative services & vol. orgs using a range of strategies to using a range of strategies to sustain themselvessustain themselves

Discussion IDiscussion I•Challenges with Human ResourcesChallenges with Human Resources

Lack of members, volunteer burnout, little Lack of members, volunteer burnout, little participationparticipation

•To cope with human resource To cope with human resource challenges:challenges: Range of recruiting strategiesRange of recruiting strategies Some offering paid positions / Some offering paid positions /

compensationcompensation Fewer of these organizations concerned with Fewer of these organizations concerned with

human resource problemshuman resource problems

Discussion IIDiscussion II•Financial resources:Financial resources:

Relying more on revenue from Relying more on revenue from services and membership feesservices and membership fees

Board of directors important Board of directors important condition to obtain fundingcondition to obtain fundingBoards enhance the accountability of an Boards enhance the accountability of an

organizationorganization

Discussion IIIDiscussion III•Partnerships are increasingPartnerships are increasing

New ways to deliver servicesNew ways to deliver services Enhances legitimacyEnhances legitimacy

•Groups with partnerships received Groups with partnerships received more private and government more private and government fundingfunding

•Benefits:Benefits: Networks, new products & services, Networks, new products & services,

and new expertiseand new expertise

Discussion IVDiscussion IV•Groups with partnerships use a Groups with partnerships use a

range of communication toolsrange of communication tools•Key communication tools to build Key communication tools to build

and maintain organizationsand maintain organizations Face-to-face contactFace-to-face contact Print materialsPrint materials Internet technologyInternet technology

•Sources of information contribute Sources of information contribute new expertisenew expertise

Sustaining Innovative Service Providers & Voluntary Organizations

Documents

Transcript of Sustaining Innovative Service Providers & Voluntary Organizations