To build a healthy workplace

~ Pavan Mondreti

Sustaining online communities

Our Goal

Establish a platform to collaborate, learn, share information, save time

and reach out to experts. Let’s create a healthy and fun mixed learning

environment to our employees!

Innovating

Connecting

Sharing Knowledge

Collaborating

Building strategy

Classify Yammer groups

Practice groups (Public & Private) – local offices, product, industry,

business and team related groups

Sponsored groups – coaching & mentoring, community involvement,

health & fitness etc.

Interest groups – singing, cricket, traveling etc.

Step 1

Step 2

Define process

Work flow enabled approval process

Provide easy access to all the approved groups

Bucket the groups appropriately

Bulding strategy…continued

Assign roles

Leader

Community manager

Moderator

User

Step 3

Step 4

Training and Support

Training and certification courses to community managers and

moderators

social representation guidelines – Internally and externally

Effective support to community managers to maintain healthy groups –

ideation & planning, building, ongoing collaboration stages

Sustaining the

communities

What’s in it for me?

Creating a community is very easy but sustaining it is the real challenge. First question a member asks himself to continue in a group is – What’s in it for me? Showing a carrot every time doesn’t help to sustain members in a long run. The next few slides talks about what companies should do to overcome this challenge.

Let’s keep it simple

Connect Challenge Entertain Educate

Create a platform where employees can directly interact with senior leaders. Ensure leaders listen and respond to their employees. If anyone in a group helps their colleagues, reward them - introduce a point system. Conduct Yam Jams Link knowledge sharing score to their performance evaluation.

Connect Challenge Entertain Educate

Let’s keep it simple

Keep the member’s interest levels intact by frequently challenging them.

Think out of the box - market a waste paper If you were the decision maker, what will you do? Innovation quests Case study contests

Connect Challenge Entertain Educate

Let’s keep it simple

It’s always important to Entertain employees to keep up the energy levels. Have you ever conducted online Tambola to more than 5000 members at a time? Online Treasure hunt that not only nail biting but also educates employees about a product/technology/industry throughout the process? If not – try this.

Riddles, Puzzles Treasure hunt Tambola CrosswordLet winners get a chance to spend time to and have coffee with MD or their business leader. Overwhelming participation guaranteed!

Connect Challenge Entertain Educate

Let’s keep it simple

Members join communities to learn, interact and get their questions answered. Ensure that each thread sticks to its theme and knowledge sharing happens among the members in a healthy way. This is a basic need for a member to continue in a group.

Focused discussions relevant to themes Healthy knowledge sharing Senior members guiding juniors

Yam Jams

Topic based, time framed discussion with leaders

Pre-Yam Jam• Choose a topic• Decide the leaders who are participating • Finalize date and duration

During Yam Jam• Yammer team helps leaders address questions• Support team moderates conversations• Leaders interacts with audience

Post-Yam Jam• Analytics team analyzes and prepares report• Yammer team sends report to the leaders• Leaders take appropriate actions.