Sustainability Reporting Guidelines & Airport Operators Sector Supplement

8/8/2019 Sustainability Reporting Guidelines & Airport Operators Sector Supplement

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AOSS draft 28 July 2010

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RG&

AOSS

Sustainability Reporting Guidelines &Airport Operators Sector Supplement

Draft output from the AOSS Working Group

Sector specific additions to the G3 are shaded in yellow orplaced in comment boxes. For simplicity, unchanged G3

sections are not duplicated in this document.


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Table of Contents

PrefaceSustainable Development and the Transparency Imperative

Introduction: Overview of Sustainability ReportingIntroduction to the AOSSThe Purpose of a Sustainability Report*Orientation to the GRI Reporting Framework*Orientation to the GRI Guidelines*Applying the Guidelines*

Part 1: Defining Report Content, Quality, and Boundary

Guidance for Defining Report Content*Principles for Defining Report Content*Principles for Ensuring Report Quality*Guidance for Report Boundary Setting*

Part 2: Standard DisclosuresProfile

1: Strategy and Analysis2: Organizational Profile3. Report Parameters

4: Governance, Commitments, and Engagement

Management Approach and Performance IndicatorsEconomic Performance IndicatorsEnvironmental Performance IndicatorsSocial:Labor Practices and Decent WorkHuman RightsSocietyProduct Responsibility

General Reporting Notes*Data Gathering*Report Form and Frequency*Assurance

Glossary of Terms*Acknowledgements*

Starred items are not included in this working draft of the Sector Supplement


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OverviewAspect Disclosure Page

ORGANIZATIONAL PROFILE

2.2 PRIMARY BRANDS,PRODUCTS AND/ORSERVICES

OP commentary added 12

2.6 NATURE OFOWNERSHIP AND LEGALFORM


2.7 MARKETS SERVED OP commentary added 12 13

2.8 SCALE OFREPORTINGORGANIZATION


ECONOMIC

INDIRECT ECONOMICIMPACT

DMA commentary added 21

SERVICE QUALITY New AOSS Aspect: DMA commentary added 21

MARKET PRESENCE AOSS1. Total number of passengers annually, broken downby international and domestic flights.

39

MARKET PRESENCE AOSS2. Annual total number of aircraft movements by day

and by night, broken down by commercial, non-commercial,cargo and military.

40 41

MARKET PRESENCE EC7 Commentary Added 42 43

INDIRECT ECONOMICIMPACT

EC8 Commentary Added 44 45

ENVIRONMENTAL

WATER DMA commentary added 23

BIODIVERSITY DMA commentary added 23

EMISSIONS,EFFLUENTSANDWASTE

DMA commentary added 23 24

TRANSPORT DMA commentary added 24

INTERMODALITY New AOSS Aspect: DMA commentary added 24

NOISE New AOSS Aspect: DMA commentary added 24 25

ENERGY EN5 Commentary Added 49 50


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WATER AOSS3 Quality of storm water, by regulatory regime 51


EN16 Commentary Added 52 54

EMISSIONS,EFFLUENTSANDWASTE EN18 Commentary Added 55 56






AOSS4 Ambient air quality levels according to pollutantconcentrations in microgram per m3 or parts permillion (ppm) by regulatory regime

63 64


AOSS5 Aircraft and pavement de-icing/anti-icing fluid usedand treated by m3 and/or tones

65

TRANSPORT EN29 Commentary Added 66 67

NOISE AOSS6 Number and percentage change of people residing inareas affected by noise

68 69

LABOR AND DECENT WORK

EMPLOYMENT DMA commentary added 27

LABOR/MANAGEMENTRELATIONSDMA commentary added

27

OCCUPATIONALHEALTH AND SAFETY


EMPLOYMENT LA2 Commentary added 72

LABOR MANAGEMENTRELATIONS

LA4 Commentary added 73 74

OCCUPATIONALHEALTH AND SAFETY

LA7 Commentary added 75 78

HUMAN RIGHTS

PREVENTION OFFORCED ANDCOMPULSORY LABOR

DMA commentary added 30 31

SECURITY PRACTICES DMA commentary added 31


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SOCIETY

IMPACTS OFOPERATIONS ON LOCALCOMMUNITIESINCLUDINGVULNERABLE GROUPSWITHIN THECOMMUNITIES

New GRI Aspect subject to approval from GRIgovernance bodies

33

POLICY DMA commentary added 34

MONITORING ANDFOLLOW-UP


IMPACTS OFOPERATIONS ON LOCALCOMMUNITIES

INCLUDINGVULNERABLE GROUPSWITHIN THECOMMUNITIES

#1 Commentary added. 80 81





IMPACTS OFOPERATIONS ON LOCALCOMMUNITIESINCLUDINGVULNERABLE GROUPS

WITHIN THECOMMUNITIES

AOSS7 Actual or estimated number of persons voluntarily andinvoluntarily displaced and/or resettled by airportdevelopment, broken down by project

86 87

PRODUCT RESPONSIBILITY

BUSINESS CONTINUITYAND EMERGENCYPREPAREDNESS

New AOSS Aspect: DMA commentary added 35

CUSTOMER HEALTHAND SAFETY

AOSS8 Number of Wildlife Strikes 89 - 90


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Introduction to the AOSS

Airports are our communities gateways, and they are often the firstimpression visitors have of our towns, cities and countries. They provideaccess to networks that can transport people and goods almost anywhere in

the world and play key roles in commerce, trade, development and cross-cultural understanding. Airports vary considerably in size and complexity,from small, remote outposts with a handful of takeoffs and landings per weekto large-scale airport cities acting as hubs for major global airlines withthousands of aircraft operations per day. Ownership structures also differconsiderably by airport, with governments and private sector players taking onvarying roles and responsibilities depending on the facility. Airlines and cargooperators are significant players at airports, and they too have widely differingroles and responsibilities in terms of terminal ownership and management,ground handling and other key airport functions. In addition, airportsincreasingly are becoming key inter-modal hubs of transportation between air,

sea and ground links.

The aviation, trade, infrastructure development, facilities management, jobsand business activity that airports generate are of tremendous economicbenefit to local communities. However, airports pose significant sustainabilitychallenges too. Carbon emissions, noise and air pollution, chemical spills,worker health and safety concerns and human trafficking are among some ofthem.

Given the unique sustainability challenges and opportunities and the highdegree of organizational and operational complexity associated with airports,the Global Reporting Initiative (GRI) assembled a group of stakeholders inJanuary 2009 representing airport operators, investors, labor, environmentalorganizations, community groups and consultants to develop a companion tothe GRIs third-generation, G3 Sustainability Reporting Guidelines to aidairport operators in producing sustainability reports. The result is thisdocument, the Airport Operators Sector Supplement (AOSS). While airportoperators are the primary intended end users of the AOSS, other keystakeholders affected by airports, including civil society organizations,workers, airlines and governments, will find the supplement useful in engagingairport operators on a wide range of issues.

Key Issues

Operational Boundaries: As outlined above, airports vary in size, scope andownership structure. As such, participants in the GRI Working Group quicklyidentified defining the operational boundaries of airport operators themselves,in relation to the large number of external companies and other parties thatconverge within an airport, as one of the primary challenges facing airportoperators when they decide to produce a sustainability report. Ownership andcontractual ties play a key role in determining an airport operators


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responsibility for and, ability to influence, a wide array of sustainabilityoutcomes at the airport.

One of the first issues that came to the fore in discussions within the workinggroup was the need to draw a clear distinction between the airport and the

aviation sectors, a line that is sometimes blurred when airlines themselvesoperate terminals, ground handling and other on-airport functions. In generalterms, airport operators are responsible for providing airport services andmaintaining airport infrastructure, such as check-in, baggage-handling, flight-information and security systems. Airport operators generally do not operatethe aircraft that use their facilities for takeoffs and landings; this is the coreactivity of airlines, the airports principal customers.

In addition to the above, a significant factor that affects the way in whichairport operators report on sustainability issues is the wide range of otherbusinesses and organizations that use airports as their operations base,

including government authorities, the airports tenants and concessionholders, and companies subcontracted to provide airport services. This pointhas significant implications for reporting, as data may not be so readilyaccessible from secondary sources such as these. As a result, additionalcommentary on the organizational profile section of the GRI Guidelines hasbeen included for airport companies to reflect accurately their operationalboundaries. With this added guidance, the working group members believethat the AOSS should serve as a useful tool for airport operators of all kinds,including those that are:

Standalone or part of a group.

Publicly or privately owned. Existing or newly developed green-field airports.

Located in developed or developing countries, no matter the climatezone.

Operators of additional business lines.

Economic: The members of the working group also noted that airportsgenerally have a significant impact on local communities, in terms of bothdirect and indirect economic benefits. While airports usually provide aconsiderable source of employment in their own right, they also play anessential role as a driver for local businesses, by increasing connectivity and

boosting trade and tourism. In direct relation to airports importance for localbusinesses and populations, there is a public-service aspect to the airportsector. In fact, it is not uncommon for the operators of groups of airportseffectively to subsidize loss-making airports with the proceeds from profitableones to maintain air links to regions that would otherwise suffer from a lack oftransport options. These issues also are addressed in the AOSS.

Environmental: Environmental matters are among the most significantconcerns for airports and their stakeholders, and there are many industry-specific issues. Consequently, commentary has been added to most aspectsof the G3 Environmental Disclosure on Management Approach, to make them

more applicable to the airport sector.


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The principal environmental topic that is not addressed by the G3 Guidelines,and is a major concern for airports, is the issue of noise both in terms of how itaffects local populations and the abatement measures taken by the airportoperator. This was included as a new aspect in the Disclosure on

Management Approach. Other significant issues are water management(especially pertaining to the steps taken by airport operators to prevent thepollution of storm water runoff), and effluents (particularly in relation tosystems for the handling of de-icing fluid, in those airports where required byclimatic conditions). In addition, airports serve as transportation hubs for bothair and land transportation. With the rapid growth of transport activities,planning and design of new airports need to ensure that mobility services areenhanced while minimizing its negative impacts (e.g. rail air transportsubstitution and the provision of mass transit systems to increase theefficiency of inter-connectivity). The supplement addresses these issues withnew indicators and commentary on the G3 Guidelines.

Labor Practices and Decent Work: Participants in the working group alsoidentified sector-specific occupational health and safety issues, such as thepotential for risk implied by exposure to aircraft noise, airborne pollutions andcontagious pandemic diseases, and addressed those through guidance. Inaddition, the restricted areas within airports are accessed by a wide array ofpersonnel, from airport operator itself and other employers at the airport,which has significant implications for employee policies and procedures. Theworking group members also took up these issues and offer advice toreporters.

Human Rights: In the field of human rights, human trafficking is an issue thatis particularly relevant for airports and this was therefore included as a newaspect of the relevant Disclosure on Management Approach. Additionally,airport security and screening processes have human rights implications,including the handling of personal passenger data (such as images obtainedthrough CCTV systems), and the potential for discriminatory practices insecurity-screening processes based on racial or other types of profiling. Theworking group also dealt with these issues by providing airport operators withreporting parameters.

Society: With regard to society, working group members considered thesocial impacts of airport development or expansion projects, especially inrelation to the possible involuntary resettlement of local communities. Indoing so, participants created indicators to address these issues, borrowingsome from other sectors such as oil and gas that also contend with them.

Product Responsibility: Finally, one of the most fundamental aspects ofairport operations is safety and security, including the measures that airportsimplement to protect users and facilities from potential threats. Within thecontext of the GRI reporting guidelines, this is most closely related to the topicof product and service responsibility. A new aspect was therefore created to

assess at business continuity and emergency preparedness aimed at


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assisting airport operators to report on policies and associated systems andpractices. However, airports with construction and/or real-estate-management activities also should consult the GRI Construction and RealEstate Sector Supplement.


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Part 2: Standard Disclosures

This section specifies the base content that should appear in a sustainabilityreport, subject to the guidance on determining content in Part 1 of the Guidelines.

There are three different types of disclosures contained in this section.

Profile: Disclosures that set the overall context for understandingorganizational performance such as its strategy, profile, and governance.

Management Approach: Disclosures that cover how an organizationaddresses a given set of topics in order to provide context forunderstanding performance in a specific area.

Performance Indicators: Indicators that elicit comparable information onthe economic, environmental, and social performance of the organization.

Reporting organizations are encouraged to follow this structure in compiling theirreports, however, other formats may be chosen.

Profile

1. Strategy and Analysis

This section is intended to provide a high-level, strategic view of theorganizations relationship to sustainability in order to provide context forsubsequent and more detailed reporting against other sections of the Guidelines.

It may draw on information provided in other parts of the report, but this section isintended to produce insight on strategic topics rather than simply summarize thecontents of the report. The strategy and analysis should consist of the statementoutlined in 1.1 and a concise narrative outlined in 1.2.

1.1 Statement from the most senior decision-maker of the organization (e.g.,CEO, chair, or equivalent senior position) about the relevance ofsustainability to the organization and its strategy.

The statement should present the overall vision and strategy for the short-term, medium-term (e.g., 3-5 years), and long-term, particularly withregard to managing the key challenges associated with economic,environmental, and social performance. The statement should include:

Strategic priorities and key topics for the short/medium-term withregard to sustainability, including respect for internationally agreedstandards and how they relate to long-term organizational strategy andsuccess;

Broader trends (e.g., macroeconomic or political) affecting theorganization and influencing sustainability priorities;

Key events, achievements, and failures during the reporting period;

Views on performance with respect to targets;


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Outlook on the organizations main challenges and targets for the nextyear and goals for the coming 3-5 years; and

Other items pertaining to the organizations strategic approach.

1.2 Description of key impacts, risks, and opportunities.

The reporting organization should provide two concise narrative sectionson key impacts, risks, and opportunities.

Section One should focus on the organizations key impacts onsustainability and effects on stakeholders, including rights as defined bynational laws and relevant internationally agreed standards. This shouldtake into account the range of reasonable expectations and interests ofthe organizations stakeholders. This section should include:

A description of the significant impacts the organization has onsustainability and associated challenges and opportunities. Thisincludes the effect on stakeholders rights as defined by national lawsand the expectations in internationally-agreed standards and norms;

An explanation of the approach to prioritizing these challenges andopportunities;

Key conclusions about progress in addressing these topics and relatedperformance in the reporting period. This includes an assessment ofreasons for underperformance or over-performance; and

A description of the main processes in place to address performanceand/or relevant changes.

Section Two should focus on the impact of sustainability trends, risks, andopportunities on the long-term prospects and financial performance of theorganization. This should concentrate specifically on information relevantto financial stakeholders or that could become so in the future. SectionTwo should include the following:

A description of the most important risks and opportunities for theorganization arising from sustainability trends;

Prioritization of key sustainability topics as risks and opportunitiesaccording to their relevance for long-term organizational strategy,

competitive position, qualitative, and (if possible) quantitative financialvalue drivers;

Table(s) summarizing:o Targets, performance against targets, and lessons-learned for the

current reporting period; ando Targets for the next reporting period and mid-term objectives and

goals (i.e., 3-5 years) related to key risks and opportunities.

Concise description of governance mechanisms in place to specificallymanage these risks and opportunities, and identification of otherrelated risks and opportunities.


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2. Organizational Profile

2.1 Name of the organization

2.2 Primary brands, products, and/or services.

The reporting organization should indicate the nature of its role inproviding these products and services, and the degree to which itutilizes outsourcing.

AOSS Commentary: Provide concise information on operationalboundaries regarding services that may be provided by the reportingorganization or by third parties.

The entity should provide a description on its operational boundaries with

regard to what it can control, what it can influence, and what is has nocontrol or influence over.

2.3 Operational structure of the organization, including main divisions,operating companies, subsidiaries, and joint ventures.

2.4 Location of organizations headquarters.

2.5 Number of countries where the organization operates, and names ofcountries with either major operations or that are specifically relevant tothe sustainability issues covered in the report.

2.6 Nature of ownership and legal form.

AOSS Commentary: Provide specific information on the regulatoryframework within which the airport operates. Regulatory frameworkscould be, for example: private or government owned, a public-privatepartnership or a Build-Operate-Transfer (BOT) model.

Build Operate Transfer: the transferring of the airport operations to the

local government or authorities after a specified concession period.

2.7 Markets served (including geographic breakdown, sectors served, andtypes of customers/beneficiaries).

AOSS Commentary: With reference to reporting boundaries (seesection 3.6), provide a brief description on the destinations that areconnected to the airport both for passengers and cargo, withbreakdown by continent/region, frequencies and breakdown of airlinecustomers.


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If available and relevant, provide information on the catchment area forpassengers and cargo originating in the vicinity of the airport.

If available and relevant also provide information on other businesslines the airport is engaged in.

2.8 Scale of the reporting organization, including:

Number of employees;AOSS Commentary: For reporting organization and also include anestimated number of employees that work on the airport premises.

Net sales (for private sector organizations) or net revenues (for publicsector organizations);

Total capitalization broken down in terms of debt and equity (for privatesector organizations); and

Quantity of products or services provided.

AOSS Commentary:

Size of airport (km2)

Number and length of runways, stating whether they are primary &crosswind runways

Minimum connection time between flights at airport.

Number of airlines served during reporting period

Number of destinations served during reporting period

In addition to the above, reporting organizations are encouraged to

provide additional information, as appropriate, such as: Total assets;

Beneficial ownership (including identity and percentage ofownership of largest shareholders); and

Breakdowns by country/region/airport of the following:o Sales/revenues by countries/regions/airports that make up 5

percent or more of total revenues; AOSS Commentary Notapplicable for single airport(s); only if reporting organization hasoperations in several countries/regions/airports;.

o Costs by countries/regions/airport that make up 5 percent ormore of total revenues;AOSS Commentary Not applicable forsingle airport(s); only if reporting organization has operations inseveral countries/regions/airports; and

o Employees.

2.9 Significant changes during the reporting period regarding size, structure, orownership including:

The location of, or changes in operations, including facility openings,closings, and expansions; and

Changes in the share capital structure and other capital formation,maintenance, and alteration operations (for private sector

organizations).


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2.10 Awards received in the reporting period.

3. Report Parameters

Report Profile

3.1 Reporting period (e.g., fiscal/calendar year) for information provided.

3.2 Date of most recent previous report (if any).

3.3 Reporting cycle (annual, biennial, etc.)

3.4 Contact point for questions regarding the report or its contents.

Report Scope and Boundary

3.5 Process for defining report content, including:

Determining materiality;

Prioritizing topics within the report; and

Identifying stakeholders the organization expects to use the report.

Include an explanation of how the organization has applied theGuidance on Defining Report Content and the associated Principles.

3.6 Boundary of the report (e.g., countries, divisions, subsidiaries, leased

facilities, joint ventures, suppliers). See GRI Boundary Protocol forfurther guidance.

3.7 State any specific limitations on the scope or boundary of the report1.

If boundary and scope do not address the full range of materialeconomic, environmental, and social impacts of the organization, statethe strategy and projected timeline for providing complete coverage.

3.8 Basis for reporting on joint ventures, subsidiaries, leased facilities,outsourced operations, and other entities that can significantly affect

comparability from period to period and/or between organizations.

3.9 Data measurement techniques and the bases of calculations, includingassumptions and techniques underlying estimations applied to thecompilation of the Indicators and other information in the report.

Explain any decisions not to apply, or to substantially diverge from, theGRI Indicator Protocols.

1See completeness principle for explanation of scope.


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3.10 Explanation of the effect of any re-statements of information providedin earlier reports, and the reasons for such re-statement (e.g.,mergers/acquisitions, change of base years/periods, nature ofbusiness, measurement methods).

3.11 Significant changes from previous reporting periods in the scope,boundary, or measurement methods applied in the report.

GRI Content Index

3.12 Table identifying the location of the Standard Disclosures in the report.

Identify the page numbers or web links where the following can be found:

Strategy and Analysis 1.1 1.2;

Organizational Profile 2.1 2.10;

Report Parameters 3.1 3.13;

Governance, Commitments, and Engagement 4.1 4.17;

Disclosure of Management Approach, per category;

Core Performance Indicators;

Any GRI Additional Indicators that were included; and

Any GRI Sector Supplement Indicators included in the report.

Assurance

3.13 Policy and current practice with regard to seeking external assurance forthe report. If not included in the assurance report accompanying the

sustainability report, explain the scope and basis of any externalassurance provided. Also explain the relationship between the reportingorganization and the assurance provider(s).

4. Governance, Commitments, and Engagement

Governance

4.1 Governance structure of the organization, including committees under thehighest governance body responsible for specific tasks, such as settingstrategy or organizational oversight.

Describe the mandate and composition (including number of independentmembers and/or non-executive members) of such committees andindicate any direct responsibility for economic, social, and environmentalperformance.

4.2 Indicate whether the Chair of the highest governance body is also anexecutive officer (and, if so, their function within the organizationsmanagement and the reasons for this arrangement).


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4.3 For organizations that have a unitary board structure, state the number ofmembers of the highest governance body that are independent and/ornon-executive members.

State how the organization defines independent and non-executive. This

element applies only for organizations that have unitary board structures.See the glossary for a definition of independent.

4.4 Mechanisms for shareholders and employees to providerecommendations or direction to the highest governance body.

Include reference to processes regarding:

The use of shareholder resolutions or other mechanisms for enablingminority shareholders to express opinions to the highest governancebody; and

Informing and consulting employees about the working relationshipswith formal representation bodies such as organization level workcouncils, and representation of employees in the highest governancebody.

Identify topics related to economic, environmental, and social performanceraised through these mechanisms during the reporting period.

4.5 Linkage between compensation for members of the highest governancebody, senior managers, and executives (including departurearrangements), and the organizations performance (including social and

environmental performance).

4.6 Processes in place for the highest governance body to ensure conflicts ofinterest are avoided.

4.7 Process for determining the qualifications and expertise of the members ofthe highest governance body for guiding the organizations strategy oneconomic, environmental, and social topics.

4.8 Internally developed statements of mission or values, codes of conduct,and principles relevant to economic, environmental, and social

performance and the status of their implementation.

Explain the degree to which these:

Are applied across the organization in different regions anddepartment/units; and

Relate to internationally agreed standards.

4.9 Procedures of the highest governance body for overseeing theorganizations identification and management of economic, environmental,and social performance, including relevant risks and opportunities, andadherence or compliance with internationally agreed standards, codes of

conduct, and principles.


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Include frequency with which the highest governance body assessessustainability performance.

4.10 Processes for evaluating the highest governance bodys own

performance, particularly with respect to economic, environmental, andsocial performance.

Commitments to External Initiatives

4.11 Explanation of whether and how the precautionary approach or principle isaddressed by the organization.

Article 15 of the Rio Principles introduced the precautionary approach. Aresponse to 4.11 could address the organizations approach to riskmanagement in operational planning or the development and introduction

of new products.

4.12 Externally developed economic, environmental, and social charters,principles, or other initiatives to which the organization subscribes orendorses.

Include date of adoption, countries/operations where applied, and therange of stakeholders involved in the development and governance ofthese initiatives (e.g., multi-stakeholder, etc.). Differentiate between non-binding, voluntary initiatives and those with which the organization has anobligation to comply.

4.13 Memberships in associations (such as industry associations) and/ornational/international advocacy organizations in which the organization:

Has positions in governance bodies;

Participates in projects or committees;

Provides substantive funding beyond routine membership dues; or

Views membership as strategic.

This refers primarily to memberships maintained at the organizationallevel.

Stakeholder Engagement

The following Disclosure Items refer to general stakeholder engagementconducted by the organization over the course of the reporting period. TheseDisclosures are not limited to stakeholder engagement implemented for thepurposes of preparing a sustainability report.

4.14 List of stakeholder groups engaged by the organization.

Examples of stakeholder groups are:

Communities;


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Civil society;

Customers;

Shareholders and providers of capital;

Suppliers; and

Employees, other workers, and their trade unions.

4.15 Basis for identification and selection of stakeholders with whom to engage.

This includes the organizations process for defining its stakeholdergroups, and for determining the groups with which to engage and not toengage.

4.16 Approaches to stakeholder engagement, including frequency ofengagement by type and by stakeholder group.

This could include surveys, focus groups, community panels, corporateadvisory panels, written communication, management/union structures,and other vehicles. The organization should indicate whether any of theengagement was undertaken specifically as part of the report preparationprocess.

4.17 Key topics and concerns that have been raised through stakeholderengagement, and how the organization has responded to those key topicsand concerns, including through its reporting.


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5. Management Approach and Performance Indicators

The section on sustainability Performance Indicators is organized by economic,environmental, and social categories. Social Indicators are further categorized byLabor, Human Rights, Society, and Product Responsibility. Each category

includes a Disclosure on Management Approach(Management Approach) anda corresponding set of Core and Additional Performance Indicators.

Core Indicators have been developed through GRIs multi-stakeholderprocesses, which are intended to identify generally applicable Indicators and areassumed to be material for most organizations. An organization should report onCore Indicators unless they are deemed not material on the basis of the GRIReporting Principles. Additional Indicators represent emerging practice oraddress topics that may be material for some organizations, but are not materialfor others. Where final versions of Sector Supplements exist, the Indicatorsshould be treated as Core Indicators. See Guidance on Defining Report Content

for further details.

The Disclosure(s) on Management Approach should provide a brief overview ofthe organizations management approach to the Aspects defined under eachIndicator Category in order to set the context for performance information. Theorganization can structure its Disclosure(s) on Management Approach to coverthe full range of Aspects under a given Category or group its responses on theAspects differently. However, the Disclosure should address all of the Aspectsassociated with each category regardless of the format or grouping.

Within the overall structure of the Standard Disclosures, Strategy and Profileitems 1.1 and 1.2 in Strategy and Analysis are intended to provide a conciseoverview of the risks and opportunities facing the organization as a whole. TheDisclosure(s) on Management Approach is intended to address the next level ofdetail of the organizations approach to managing the sustainability topicsassociated with risks and opportunities.

In reporting on the Performance Indicators, the following guidance on datacompilation applies:

Reporting on Trends: Information should be presented for the current

reporting period (e.g., one year) and at least two previous periods, as well asfuture targets, where they have been established, for the short- and medium-term.

Use of Protocols: Organizations should use the Protocols that accompanythe Indicators when reporting on the Indicators. These give basic guidance oninterpreting and compiling information.

Presentation of Data: In some cases, ratios or normalized data are usefuland appropriate formats for data presentation. If ratios or normalized data areused, absolute data should also be provided.


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Data aggregation: Reporting organizations should determine the appropriatelevel of aggregation of information. See additional guidance in the GeneralReporting Notes section of the Guidelines.

Metrics: Reported data should be presented using generally accepted

international metrics (e.g., kilograms, tones, liters) and calculated usingstandard conversion factors. Where specific international conventions exist(e.g., GHG equivalents), these are typically specified in the IndicatorProtocols.


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Economic Disclosure on Management Approach

The economic dimension of sustainability concerns the organizations impacts onthe economic conditions of its stakeholders and on economic systems at local,national, and global levels. The Economic Indicators illustrate:

Flow of capital among different stakeholders; and

Main economic impacts of the organization throughout society.

Financial performance is fundamental to understanding an organization and itsown sustainability. However, this information is normally already reported infinancial accounts. What is often reported less, and is frequently desired by usersof sustainability reports, is the organizations contribution to the sustainability of alarger economic system.

Disclosure on Management Approach

Provide a concise disclosure on the Management Approach items outlined belowwith reference to the following Economic Aspects:

Economic Performance;

Market Presence; and

Indirect Economic Impacts.

AOSS CommentaryInclude a discussion on maintenance of airport services in regions where

presence is justified by public-service rather than economic considerations.

Report on the general policy and initiatives regarding purchasing andselection of service providers that operate in airports.

Service Quality

AOSS Commentary

Report whether the organization has a procedure/process for qualitycontrol of service. If so, report on the mechanism for how the airport

establishes service level expectations for the airport customers (e.g.airlines, concessions, employees, etc.).

Report on the organizations method for measuring service quality, forexample the Airports Council International (ACI) Airport Service Quality(ASQ) passenger survey.

Goals and PerformanceOrganization-wide goals regarding performance relevant to the EconomicAspects.


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Use organization-specific Indicators (as needed) in addition to the GRIPerformance Indicators to demonstrate the results of performance against goals.

PolicyBrief, organization-wide policy (or policies) that defines the organizations overall

commitment relating to the Economic Aspects, or state where this can be foundin the public domain (e.g., web link).

Additional Contextual InformationAdditional relevant information required to understand organizationalperformance, such as:

Key successes and shortcomings;

Major organizational risks and opportunities;

Major changes in the reporting period to systems or structures to improveperformance; and

Key strategies for implementing policies or achieving performance.

Economic Performance Indicators

Aspect Disclosure

MARKETPRESENCE

EC 7 Commentary added

MARKETPRESENCE

AOSS1: Total number of passengers annually, broken down by internationaland domestic flights.

MARKETPRESENCE

AOSS2. Annual total number of aircraft movements by day and night,broken down by commercial, non-commercial, cargo and military.

INDIRECTECONOMICIMPACT

EC 8 Commentary added


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Environmental

The environmental dimension of sustainability concerns an organizationsimpacts on living and non-living natural systems, including ecosystems, land, air,and water. Environmental Indicators cover performance related to inputs (e.g.,

material, energy, water) and outputs (e.g., emissions, effluents, waste). Inaddition, they cover performance related to biodiversity, environmentalcompliance, and other relevant information such as environmental expenditureand the impacts of products and services.


Provide a concise disclosure on the Management Approach items outlined belowwith reference to the following Environmental Aspects:

Materials;

Energy;

Water;

AOSS CommentaryThe disclosure on management approach on water should include adiscussion on storm water management and irrigation if applicable (sources ofirrigation water, storm water (quality), discharge, storage) Report initiatives tominimize the amount of pollutants and chemicals entering storm water. (e.g.

fuel and oil traps on apron, handling of discharges from rescue and firefighting operations). Report on initiatives to capture and reuse storm water(e.g. re-use of graywater for toilets or landscaping, use of ponds to reducesiltation or flooding).

Biodiversity;

AOSS CommentaryThe disclosure on management approach on biodiversity should include adiscussion on the policies and procedures to reconcile wildlife management

with aviation safety on the airport, based on the risk posed to aeronauticaloperations by potential wildlife strikes.

Include a discussion on the management of buffer areas, land set aside forfuture airport expansion and ecological value of land not in use, if applicable.

Emissions, Effluents, and Waste;

AOSS CommentaryThe disclosure on management approach on Emissions, Effluents and Wasteshould include a discussion on the management of solid waste, (including


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disposal of confiscated materials), de-icing effluent and, where possible, airlineand service provider waste.Clarify responsibility for sources of waste. Report on management of waste frominternational flights as opposed to waste from domestic flights (Issue: inhibitsspread of pathogens, invasion of foreign species, but it also hampers recycling

efforts.)

In addition, disclose management approach to reduce emissions from onsitetransportation and policies, if any, on encouraging/influencing the airportcommunity to reduce emissions.

Products and Services;

Compliance;

Transport;

AOSS CommentaryIndicate modes of ground transportation of passengers, staff, visitors andsuppliers within, to and from the airport including initiatives to improve energyefficiency and emission reductions,

Inter-modality

AOSS CommentaryThe disclosure on management approach on modes of transportation shouldinclude a discussion on the policies on long term plans and initiatives forreducing significant environmental impacts. This includes the interaction and

integration with transport authorities and operators serving the airport as wellas inter-connection to destination via land transport (e.g. substitution for shorthaul air transportation via trains).

Overall;

Noise

AOSS CommentaryProvide information on the management approach to noise, including but notlimited to defining any noise targets or limits applicable to the airport stating

whether they are voluntary or legally binding, and provide an indication ofprogress; Details of noise measurement and monitoring system; Mix of aircraft(by noise classification e.g. ICAO Annex 16, ACI Noise Rating Index);Operational measures to minimize noise impact (e.g. Continuous DescentApproach, noise preferential routes, precision navigation, restricted use ofreverse thrust, Auxiliary Power Unit restrictions, buffer zones, ground noisepolicies); Flight restrictions (e.g. time & number of movements); Systems andpolicies related to economic incentives / penalties / surcharges [intended toencourage airlines to reduce aircraft noise]; and Compensation and noiseprotection schemes offered by airport (e.g. number of residential housings withnoise protecting windows, money spent on noise insulation schemes)


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Experience has shown that information on the number of significant noise events(aircraft movements generating noise above a given threshold at a specifiedpoint) can greatly aid community understanding and improve communication.Such information can be collated from noise monitoring stations or generatedusing noise modeling software. If such information is available, describe the

metric used and the reporting location. As far as practical, the reporting locationsshould reflect the most noise sensitive locations. Provide a summary of theresults obtained to date, and how the information has been used. For example,to what extent has this information influenced the management approach tonoise issues?

Goals and PerformanceOrganization-wide goals regarding performance relevant to the EnvironmentalAspects.


PolicyBrief, organization-wide policy (or policies) that defines the organizations overallcommitment related to the Environmental Aspects or state where this can befound in the public domain (e.g., web link).

Organizational responsibilityThe most senior position with operational responsibility for EnvironmentalAspects or explain how operational responsibility is divided at the senior level forthese Aspects. This differs from Disclosure 4.1, which focuses on structures atthe governance level.

Training and awarenessProcedures related to training and raising awareness in relation to theEnvironmental Aspects.

Monitoring and Follow-UpProcedures related to monitoring and corrective and preventive actions, includingthose related to the supply chain.

List of certifications for environment-related performance or certification systems,or other approaches to auditing/verification for the reporting organization or itssupply chain.



Major organizational environmental risks and opportunities related toissues;


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Key strategies and procedures for implementing policies or achievinggoals.

Environmental Performance Indicators

Aspect Disclosure

ENERGY EN5 Commentary Added

WATER AOSS3 Quality of storm water, by regulatory regime

EMISSIONS,EFFLUENTS AND

WASTE

EN16 Commentary Added


WASTE

EN18 Commentary Added


WASTE

EN 22 Commentary Added


WASTE

EN 23 Commentary Added


WASTE

AOSS4 Ambient air quality levels according to pollutant concentrations inmicrogram per m3 or parts per million (ppm) by regulatory regime


WASTE

AOSS5 Aircraft and pavement de-icing/anti-icing fluid used and treated bym3 and/or tones

TRANSPORT EN29 Commentary Added

NOISE AOSS 6 Number and percentage change of people residing in areasaffected by noise


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Labor Practices and Decent Work Disclosure on Management Approach

The specific Aspects under the category of Labor Practices are based oninternationally recognized universal standards, including:

United Nations Universal Declaration of Human Rights and its Protocols; United Nations Convention: International Covenant on Civil and Political

Rights;

United Nations Convention: International Covenant on Economic, Social,and Cultural Rights;

ILO Declaration on Fundamental Principles and Rights at Work of 1998 (inparticular the eight core conventions of the ILO); and

The Vienna Declaration and Programme of Action.

The Labor Practices Indicators also draw upon the two instruments directlyaddressing the social responsibilities of business enterprises: the ILO TripartiteDeclaration Concerning Multinational Enterprises and Social Policy, and theOrganisation for Economic Co-operation and Development (OECD) Guidelinesfor Multinational Enterprises.


Provide a concise disclosure on the following Management Approach items withreference to the Labor Aspects listed below. The ILO Tripartite DeclarationConcerning Multinational Enterprises and Social Policy (in particular the eightcore conventions of the ILO) and the Organisation for Economic Co-operation

and Development Guidelines for Multinational Enterprises, should be the primaryreference points.

Employment;

AOSS CommentaryInclude a discussion on the existence of policies or programs regarding localhiring by the airport operator and the airport operator contractors, policies toreduce turnover among workers with access to secure areas of the airport andpolicies that require the retention of employees by the next contractor.

Labor/Management Relations;

AOSS CommentaryAirports are typically a collection of many employers that have an impact on theoperations of the airport. Labor unrest by airport operator contractors (see LA4for definition) can cause significant disruptions to airport operations, which in turncan have security implications. Include a discussion on the policy on wages(such as minimum wage requirements), benefits and working conditions for directemployees of the airport operator and airport operator contractors; and theexistence of policies to mitigate the risk of strikes, picketing, major disruptions ofoperations due to labor unrest.


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Occupational Health and Safety;

AOSS CommentaryInclude a discussion on the existence of programs that monitor direct employees

and airport operator contractors exposure to excessive levels of aircraft noise atwork.

In addition discuss the existence of activities/programs that monitor directemployees and contractors exposure to airborne pollutants and/or otherhazardous substances, for example related to aircraft/ apron/security operations,and measures to mitigate exposure of workers to those pollutants/substances.

The Apron is the hard surfaced area, often paved, in front of or next to theterminal or hangers of an airport where aircraft park.

Note any safety related permits or certification required of direct employees ofthe airport operator and airport operator contractors working at the airport tocontrol the accident rate in the hazardous environment.

Specify policies and practices related to preventing direct employees andcontractors exposure to contagious pandemic diseases.

Training and Education; and

Diversity and Equal Opportunity.

Goals and PerformanceOrganizationwide goals regarding performance relevant to the Labor Aspects,indicating their linkage to the internationally recognized universal standards.


PolicyBrief, organization-wide policy (or policies) that defines the organizations overall

commitment related to the Labor Aspects, or state where this can be found in thepublic domain (e.g., web link). Also reference their linkage to the internationalstandards indicated above.

Organizational responsibilityThe most senior position with operational responsibility for Labor Aspects orexplain how operational responsibility is divided at the senior level for theseAspects. This differs from Disclosure 4.1, which focuses on structures at thegovernance level.

Training and awareness


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Procedures related to training and raising awareness in relation to the LaborAspects.

Monitoring and Follow-UpProcedures related to monitoring and corrective and preventive actions, including

those related to the supply chain.

List of certifications for labor-related performance or certification systems, orother approaches to auditing/verifying the reporting organization or its supplychain.






Labor Practices and Decent Work Performance Indicators

Aspect Disclosure

EMPLOYMENT LA2 Commentary added

LABORMANAGEMENT

RELATIONS

LA4 Commentary added

OCCUPATIONAL

HEALTH AND

SAFETY

LA 7 Commentary added


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Human Rights

Human Rights Performance Indicators require organizations to report on theextent to which human rights are considered in investment andsupplier/contractor selection practices. Additionally, the Indicators cover

employee and security forces training on human rights as well as non-discrimination, freedom of association, child labor, indigenous rights, and forcedand compulsory labor.

Generally recognized human rights are defined by the following Conventions andDeclarations:

United Nations Universal Declaration of Human Rights and its Protocols;

United Nations Convention: International Covenant on Civil and PoliticalRights;

United Nations Convention: International Covenant on Economic, Social,and Cultural Rights;

ILO Declaration on Fundamental Principles and Rights at Work of 1998 (inparticular the eight core conventions of the ILO); and

The Vienna Declaration and Programme of Action.


Provide a concise disclosure on the following Management Approach items withreference to the Human Rights Aspects listed below. The ILO TripartiteDeclaration Concerning Multinational Enterprises and Social Policy (in particular

the eight core conventions of the ILO which consist of Conventions 100, 111, 87,98, 138, 182, 20 and 1052), and the Organisation for Economic Co-operation andDevelopment Guidelines for Multinational Enterprises should be the primaryreference points.

Investment and ProcurementPractices;

Non-discrimination;

Freedom of Association and Collective Bargaining;

Abolition of Child Labor;

Prevention of Forced and Compulsory Labor;

AOSS CommentaryHuman trafficking, particularly of women and children, to fulfill needs for cheaplabor, for sexual exploitation or for illegal adoptions often involves trafficking ofpeople across international borders. While statistics about trafficking areunreliable because of the nature of the activity, rough estimates from the ILO andthe United Nations Population Fund suggest that between 700,000 and 2 millionwomen are trafficked across international borders annually. For that reason,

2 Conventions 100 and 111 pertain to non-discrimination; Conventions 87 and 98 pertain to freedom of

association and collective bargaining; Conventions 138 and 182 pertain to the elimination of childlabor; and Conventions 29 and 105 pertain to the prevention of forced and compulsory labor.


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multilateral institutions, governments and civil society organizations havetargeted detection and education efforts to combat human trafficking at airports.

Describe the policies and programs to create public awareness of, to engageauthorities in efforts to combat, to train employees on detection and proper

responses to incidents of, and to raise awareness among suppliers and otherbusiness partners of human trafficking.

Human trafficking is defined as the recruitment, transportation, transfer,harboring or receipt of persons, by means of the threat or use of force or otherforms of coercion, of abduction, of fraud, of deception, of the abuse of power orof a position of vulnerability or of the giving or receiving of payments or benefitsto achieve the consent of a person having control over another person, for thepurpose of exploitation.

Reference: United Nations Convention against Transnational Organized Crime

Security Practices

AOSS Commentary:Airport security systems and practices require the collection and retention ofpersonal passenger data, e.g. via Closed Circuit Television Images. Describepolicy and systems for records management and retention of sensitive data.

Describe the regulatory context for the screening of persons for securitypurposes at the airport. Where applicable, report policies and training on theprevention of discrimination in the execution of security screening, and theviolation of basic human rights based on age, gender and gender identity,religion, social/national origin, ethnicity, sexual orientation and disability.

Report any provisions for accommodating special needs (e.g. private rooms) forsecurity screening purposes, for example on medical grounds or in response tocultural sensitivity concerns.

Indigenous Rights.

Goals and Performance

Organization-wide goals regarding performance relevant to the Human RightsAspects, indicating their linkage to the international declarations and standardslisted above.


PolicyBrief, organization-wide policy (or policies) that defines the organizations overallcommitment to the Human Rights Aspects (including policies which may bereasonably considered likely to affect the decision of employees to join a trade

union or bargain collectively), or state where this can be found in the public


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domain (e.g., web link). Also reference their linkage to the internationaldeclarations and standards indicated above.

Organizational responsibilityThe most senior position with operational responsibility for Human Rights

Aspects or explain how operational responsibility is divided at the senior level forthese Aspects. This differs from Disclosure 4.1, which focuses on structures atthe governance level.

Training and awarenessProcedures related to training and raising awareness in relation to the HumanRights Aspects.


List of certifications for human rights-related performance, or certificationsystems, or other approaches to auditing/verifying the reporting organization orits supply chain.






Performance Indicators

No commentaries added.


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Society

Society Performance Indicators focus attention on the impacts organizationshave on the communities in which they operate, and disclosing how the risks thatmay arise from interactions with other social institutions are managed and

mediated. In particular, information is sought on the risks associated with briberyand corruption, undue influence in public policy-making, and monopoly practices.


Provide a concise disclosure on the following Management Approach items withreference to the Society Aspects:

Impacts of operations on local communities including vulnerable groupswithin the communities;

AOSS CommentaryAirport development(s) are activities that can be highly scrutinized by membersof the community and other stakeholders. Therefore the disclosure onmanagement approach on impacts of operations on local communities shouldinclude a discussion on how an airport engages stakeholders to provide input fordevelopment projects.

Specifically note airport development impacts, as well as operational impactssuch as the building of new airports or the expansion of an existing airport andthe building of new runways. In addition, note impacts on the community ofreductions of service or facility closures.

Where applicable report the legal context for involuntary resettlement; policy onmonitoring and assessment of psychological and social impacts to individualsand communities affected and consideration of alternatives; policy oncompensation and other assistance for resettlement including comparison withprior living standards; and grievance mechanisms to address concerns aboutcompensation and relocation or resettlement.

Corruption;

Public Policy;

Anti-Competitive Behavior; and

Compliance.

Goals and PerformanceOrganization-wide goals regarding performance relevant to the Aspects above.

Use organization-specific Indicators as needed in addition to the GRIPerformance Indicators to demonstrate the results of performance against goals.

PolicyBrief, organization-wide policy (or policies) that define the organizations overallcommitment relating to the Society Aspects or state where this can be found inthe public domain (e.g., web link).


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Policies related to assessing the risks to and managing the impacts of operationson local communities.

Organizational responsibility

The most senior position with operational responsibility for Society Aspects orexplain how operational responsibility is divided at the senior level for theseAspects. This differs from Disclosure 4.1, which focuses on structures at thegovernance level.

Training and awarenessProcedures related to training and raising awareness in relation to the SocietyAspects.

Monitoring and Follow-UpProcedures related to monitoring and corrective and preventive actions, including

those related to the supply chain.

Procedures related to assessing the risks and managing the impacts ofoperations on local communities, including entering, operating, and exiting.These should include information on how data was collected and the process forselecting the local community members (individual or group) from whominformation was gathered.

List of certifications for performance or certification systems, or other approachesto auditing/verifying the reporting organization or its supply chain.






Society Performance Indicators

Aspect Disclosure

COMMUNITY #1 Commentary added.



COMMUNITY AOSS 7 Actual or estimated number of persons voluntarily and involuntarilydisplaced and/or resettled by airport development, broken down byproject


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Product Responsibility

Product Responsibility Performance Indicators address the aspects of a reportingorganizations products and services that directly affect customers, namely,

health and safety, information and labeling, marketing, and privacy.

These aspects are chiefly covered through disclosure on internal procedures andthe extent to which these procedures are not complied with.


Provide a concise disclosure on the following Management Approach items withreference to the Product Responsibility Aspects:

Customer Health and Safety;

Product and Service Labeling;

Marketing Communications;

Customer Privacy;

Compliance; and

Business Continuity and Emergency Preparedness.

AOSS CommentaryDiscuss whether the organization has policies/programs in place to ensurebusiness continuity in the event of an emergency (e.g. natural disasters, social orlabor unrest, health threats, major infrastructure/critical systems failure). Anyprocedures for regular review and revision should be included. In addition, report

on management approach for handling events affecting service quality (e.g.Flight Information Display system failure, public address system failure, etc.).Disclosures on these issues may mention procedures for coordination withexternal agencies, training and awareness, testing and exercises, programreviews and program audits.

Goals and PerformanceOrganization-wide goals regarding performance relevant to the ProductResponsibility Aspects.


PolicyBrief, organization-wide policy (or policies) that defines the organizations overallcommitment to the Product Responsibility Aspects, or state where this can befound in the public domain (e.g., web link).

Organizational responsibilityThe most senior position with operational responsibility for Product ResponsibilityAspects, or explain how operational responsibility is divided at the senior level for


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Product Responsibility Aspects. This differs from Disclosure 4.1, which focuseson structures at the governance level.

Training and awarenessProcedures related to training and raising awareness in relation to the Product

Responsibility Aspects.


List of certifications for product responsibility-related performance or certificationsystems, or other approaches to auditing/verifying the reporting organization orits supply chain.

Additional Contextual Information

Additional relevant information required to understand organizationalperformance, such as:





Product Responsibility Performance Indicators

Aspect Disclosure

CUSTOMERHEALTHANDSAFETY

AOSS 8 Number of Wildlife Strikes


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Additional Airport Operator References

This is a non exhaustive list of sources for Airport Operator reporting. Thesereferences do not have their origin in internationally adopted documents,conventions or protocols as those cited as formal references in the main text;

they may however be a useful source of guidance for reporting organizations asthey respond to the sector indicators.

ACI ACA Airport Carbon Accreditation Program

ACI-World

Environmental Noise Directive (2002/49/EC) / ECAC Manual

FAA Manual and INM Manual (reference incomplete)

Australian NEF manual


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INDICATOR PROTOCOLS


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Indicator Protocols Set: Economic

Category: EconomicAspect: Market Presence

AOSS1. Total number of passengers annually, broken down by international anddomestic flights.

1. Relevance

An airport operators passenger numbers provide an important indicator ofeconomic performance, as passengers represent major revenue streams. Thebreakdown of passenger numbers by domestic and international hasinfrastructure, economic and customer service implications.

2. Compilation

2.1 Identify the total annual number of arriving passengers, broken down bydomestic and international passengers.

2.2 Identify the total annual number of departing passengers, broken down bydomestic and international passengers.

2.3 Add the total number of arriving and departing passengers broken downby domestic and international passengers, to calculate the total number ofpassengers.

3. Definitions

International flight: a flight stage with one or both terminals in theterritory of a State, other than the State in which the air carrier has itsprincipal place of business.

Domestic flight: a flight stage not classifiable as international. Domesticflight stages include all flight stages flown between points within thedomestic boundaries of a State by an air carrier whose principal place ofbusiness is in that State. Flight stages between a State and territoriesbelonging to it, as well as any flight stages between two such territories,

should be classified as domestic. This applies even though a stage maycross international waters or over the territory of another State.Source: ICAO

4. Documentation

Finance, treasury, accounting or planning departments should have theinformation required by this Indicator.

5. References

ICAO


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AOSS2. Annual total number of aircraft movements by day and by night, brokendown by commercial, non-commercial, Cargo and military.

1. Relevance

An airport operators aircraft departures and arrivals provide an importantindicator of economic performance.

2. Compilation

2.1 Identify the total number of arriving aircraft movements by day and nightfor the reporting period, broken down by the following categories:

commercial, non-commercial and military. If available identify for eachcategory the number of movements by domestic and international.

2.2 Identify the total number of departing aircraft movements by day and nightfor the reporting period, broken down by the following categories:commercial, non-commercial and military. If available identify for eachcategory the number of movements by domestic and international.

2.3 Add the number identified in 2.1 and 2.2 together to report the annual totalnumber of aircraft movements by day and night, broken down bycommercial, non-commercial and military. If available identify for eachcategory the number of movements by domestic and international.

3. Definitions

Aircraft movement: An aircraft movement is defined as either a takeoff orlanding.Day and night: 16 hour day, 8 hour night. Airport defines start and end period.Commercial flight: An operator that, for remuneration, provides scheduled ornon-scheduled air transport services to the public for the carriage of passengers,freight or mail. This category also includes small-scale operators, such as air taxioperators, that provide commercial air transport services. (ICAO Annex 6,

Operation of Aircraft, Definitions).Non-commercial flight: Those flight activities not involving commercial airtransportation or aerial work. Similarly, aerial work, for remuneration or for ownuse, may only be generally defined as operations used for specialized servicessuch as agriculture, construction, photography, surveying, observation andpatrol, search and rescue, aerial development. (ICAO Annex 6, Operation ofAircraft, Definitions).Military flights: to be added

4. Documentation


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Finance, treasury, accounting or planning departments should have theinformation required by this Indicator.

5. References

ICAO


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EC7. Procedures for local hiring and proportion of senior management hiredfrom the local community at significant locations of operation.

1. Relevance

Selection of staff and senior management is based on a range of considerations.Ensuring that senior management is populated with local residents can benefitthe local community and the organizations ability to understand local needs.Diversity within a management team and the inclusion of members from the localarea can enhance human capital, the economic benefit to the local community,and the organizations ability to understand local needs.

AOSS Commentary:

This issue is considered to be of particular relevance to the airport sector, asairports (and especially those in emerging economies) are frequently operated bycompanies based overseas for example under Build Operate Transfer (BOT)agreements. Given the unique nature of many of the aspects of an airportsoperations, it may be necessary for airports to hire staff and senior membersfrom outside the region where operations take place.

This is a core GRI indicator and is deemed core for the Airport Operators sector.

2. Compilation

2.1 Report whether the organization has a global policy or common practicesfor granting preference to local residents when hiring in significant locations ofoperation.

2.2 If so, report the proportion of senior management in significant locations ofoperation from the local community. Use data on full-time employees to calculatethis percentage.

2.3 Report the definition of senior management used.

3. Definitions

LocalLocal refers to individuals either born in or who have the legal right to resideindefinitely (e.g., naturalized citizens or permanent visa holders) in the samegeographic market as the operation. Reporting organizations can choose theirown definition of local because, in some cases, cities, regions, and even smallcountries could be reasonably viewed as local. However, the definition should beclearly disclosed.

4. Documentation


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Personnel or human resources departments should have the informationrequired by this Indicator.

5. References

None.


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Category: EconomicAspect: Indirect Economic Impacts

EC8. Development and impact of infrastructure investments and servicesprovided primarily for public benefit through commercial, in-kind, or pro bono

engagement.

1. Relevance

As well as generating and distributing economic value, an organization can affectan economy through its investments in infrastructure. The impacts ofinfrastructure investment can extend beyond the scope of the organizations ownbusiness operations and over a longer timescale. This might include transportlinks, utilities, community social facilities, sports centers, health and welfarecenters, etc. Along with investment in its own operations, this is one measure ofan organizations capital contribution to the economy.

AOSS Commentary:This issue is considered to be of particular relevance to the airport sector, asairports have a particularly high impact on local economies and quality of life, byincreasing convenience of access to the locations where they are based. Thepublic-service aspect of airport operations needs to be recognized, especiallywhen airports are operated that do not provide an economic incentive for thecompany.

This is a core GRI indicator and is deemed core for the Airport Operators sector.

2. Compilation

2.1 Explain the extent of development (e.g., size, cost, duration) of significantinvestments and support, and the current or expected impacts (positive ornegative) on communities and local economies. Indicate whether theseinvestments and services are commercial, in-kind, or pro bono engagement.

2.2 Report whether the organization conducted a community needsassessment to determine infrastructure and other services needed. If so, brieflyexplain the results of the assessment.

3. Definitions

InfrastructureFacilities (e.g., water supply facility, road, school, or hospital) built primarily toprovide a public service or good rather than a commercial purpose, and fromwhich the organization does not seek to gain direct economic benefit.

Services supportedProviding a public benefit either through direct payment of operating costs orthrough staffing the facility/service with the reporting organizations own

employees. Public benefit can also include public services.


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4. Documentation

Finance, treasury, or accounting departments should have the information

required by this Indicator.

5. References

None.


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Indicator Protocols Set: Environment

Relevance

The Aspects in the Environment Indicator set are structured to reflect theinputs, outputs, and modes of impact an organization has on the environment.Energy, water, and materials represent three standard types of inputs used bymost organizations. These inputs result in outputs of environmentalsignificance, which are captured under the Aspects of Emissions, Effluents,and Waste. Biodiversity is also related to the concepts of inputs to the extentthat it can be viewed as a natural resource. However, biodiversity is alsodirectly impacted by outputs such as pollutants.

The Aspects of Transport and Products and Services represent areas inwhich an organization can further impact the environment, but often through

other parties such as customers or suppliers of logistics services. AOSSCommentary: With the growth of demand for mobility, airports have theresponsibility to ensure that transportation services are enhanced whileminimizing their negative impacts (e.g. rail air transport substitution andmass transit systems to increase the inter-connectivity).

Compliance and Overall Aspects are specific measures the organization takesto manage environmental performance.

The Aspects of Energy, Water, Emissions, and Biodiversity each containseveral Indicators whose relationships are explained in more detail below:

Energy AspectThe Energy Indicators cover the five most important areas of organizationalenergy use, which include both direct and indirect energy. Direct energy useis energy consumed by the organization and its products and services.Indirect energy use, on the other hand, is energy that is consumed by otherswho are serving the organization. The five different areas of energy use are tobe reported as follows:

In EN3, the direct energy consumption of the reporting organization isreported, including energy produced on-site (e.g., through the burning of gas).

EN4 provides information on energy consumption required to produce energypurchased externally, such as electricity.

asks for energy saved due to conservation and efficiency improvements.

EN6 addresses the development of energy-efficient products and services.

Finally, EN7 covers the indirect energy consumption of the reportingorganizations activities.

Measurement of energy consumption is relevant to greenhouse gas

emissions and climate change. The burning of fossil fuels to generate energy


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creates emissions of carbon dioxide (a greenhouse gas). To meet the aimsformulated in the Kyoto Protocol and to reduce the risk of severe climatechange, energy demand needs to be lowered. This can be achieved throughmore efficient energy use (measured under EN5 and EN6) and replacingfossil fuel energy sources with renewable ones (measured under EN3 and

EN4). In addition to lowering the direct consumption of energy, designingenergy-efficient product and services (EN6) and reducing indirect energyconsumption (EN7) (e.g., the selection of low energy-intensive raw materialsor the use of services such as travel) are important strategies.

Emissions AspectThe emissions, effluents, and waste aspect includes Indicators that measurestandard releases to the environment considered to be pollutants. TheseIndicators include different types of pollutants (e.g., air emissions, effluents,solid waste) that are typically recognized in regulatory frameworks (EN20EN23 and EN24). In addition, there are Indicators for two types of emissionsthat are the subject of international conventions greenhouse gases (EN16and EN17) and ozone depleting substances (EN19). EN16 can be calculatedusing the data reported under EN3 and EN4. EN18 addresses the emissionsreductions achieved and initiatives to reduce emissions.

Definitions

Direct energyForms of energy that enter the reporting organizations operationalboundaries. It can be consumed either by the organization within its

boundaries, or it can be exported to another user. Direct energy can appear ineither primary (e.g., natural gas for heating) or intermediate (e.g., electricityfor lighting) forms. It can be purchased, extracted (e.g., coal, natural gas, oil),harvested (e.g., biomass energy), collected (e.g., solar, wind), or brought intothe reporting organizations boundaries by other means.

Greenhouse gas emissions (GHG)The six main greenhouse gas emissions are:

Carbon dioxide (CO2); Methane (CH4); Nitrous oxide (N2O); Hydrofluorocarbons (HFCs a group of several compounds); Perfluorocarbons (PFCs a group of several compounds); and Sulphur hexafluoride (SF6).

Indirect energyEnergy produced outside the reporting organizations organizational boundarythat is consumed to supply energy for the organizations intermediate energyneeds (e.g., electricity or heating and cooling). The most common example isfuel consumed outside the reporting organizations boundary in order togenerate electricity to be used inside the organizations boundary.


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Intermediate energyForms of energy that are produced by converting primary energy into otherforms. For most organizations, electricity will be the only significant form ofintermediate energy. For a small percentage of organizations, otherintermediate energy products might also be important, such as steam or water

provided from a district heating plant or chilled water plant, or refined fuelssuch as synthetic fuels, biofuels, etc.

Primary sourceThe initial form of energy consumed to satisfy the reporting organizationsenergy demand. This energy is used either to provide final energy services(e.g., space heating, transport) or to produce intermediate forms of energy,such as electricity and heat. Examples of primary energy include non-renewable sources such as coal, natural gas, oil, and nuclear energy. It alsoincludes renewable sources such as biomass, solar, wind, geothermal, andhydro energy. Primary energy might be consumed on-site (e.g., natural gas to

heat the reporting organizations buildings) or off-site (e.g., natural gasconsumed by the power plants that provide electricity to the reportingorganizations facilities).

Renewable energyRenewable energy is derived from natural processes that are replenishedconstantly. This includes electricity and heat generated from solar, wind, ocean,hydropower, biomass, geothermal resources, biofuels, and hydrogen derivedfrom renewable resources.


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Sustainability Reporting Guidelines & Airport Operators Sector Supplement

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