Sustainability Planning - University of …...Lack of understanding about the purpose/aims of change...
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1 Sustainability Planning
Transcript of Sustainability Planning - University of …...Lack of understanding about the purpose/aims of change...
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Sustainability Planning
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Sustainability Planning: Key Questions
• Who will take responsibility for your sustainability efforts?
• How will you know if relapse occurs?
• What would relapse look like?
• How would relapse influence the project or organizational
goals/aims?
• What is happening NOW to threaten success?
• How can you influence these threats NOW?
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What is a Sustain Plan?
A sustainability plan represents steps that an organization will undertake
when the impact of a change has returned to its prior state and improvements
are no longer being achieved.
Attributes of a Sustain PlanFormalize infrastructure changes
Continually assess outcomes
Incorporate new processes into policies and procedures
Address issues related to staff retention and,
Identify resources to support sustainability
When should a sustain plan be developed?
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What items should be in a Sustain Plan?
Organizational structure for sustainability
Name of the plan ‘owner’, sustain leader and team
Develop clear communication channels to share progress.
Establish procedures and process to support sustainment
Create a method for collecting & monitoring data
Revisit goals on a regular basis (sustainment is the new norm)
Identify red flags or triggers – what might threaten success
Establish checklists to address red flags/triggers as/when they arise
For example, if key personnel leave, here’s what we will do…Sustainability Planning
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When should a Sustain Plan be developed?
A sustain plan should be developed at the beginning of a project.
A sustain plan should be developed for each implementation or
change effort.
A sustain plan should be simple, concise, thoughtful and focused
around the change to be sustained.
A sustain plan should be shared and communication with staff.
A sustain plan should be approved by leadership.Sustainability Planning
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Sustain Plan: Anticipate, Plan and React
Potential organizational triggers to anticipate include:
True benefits of the change haven’t been clearly assessed & communicated
Changes in staff workloads or staffing patterns
Inadequate resources available to sustain the change
Feedback on progress not routinely offered to stakeholders
Lack of understanding about the purpose/aims of change
Senior Leaders do not invest any time/energy into the change
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Sustain Plan: Anticipate, Plan and React
Potential staff related triggers to anticipate include:
Staff turnover, especially change leaders
Staff feelings that something is being ‘done to them’
Staff misperceptions or beliefs about their role in the change
Staff do not feel like they were included in the change
Staff do not feel they have the knowledge/skills to make it work
Senior Leaders do not invest any time/energy into the change
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Sustain Plan: Anticipate, Plan and React
Potential solutions to address triggers:Assign one person to monitor the progress of the change
Share data reports/graphs with staff at regular meetings
Increase motivation– reallocate staff in line with interests & skills
Emphasize the business case of keeping clients in the organization
Develop a written protocol/procedures related to the change
Have supportive senior leaders personally congratulate staff
Have senior leaders communicate benefits & goals of change
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Example of a Sustain Plan
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Antibiotic Stewardship Intervention
Purpose:
Delay testing and treatment of residents with low probability of infection
Implement antibiotic review to identify opportunities for de-escalation
Intervention
External clinical coaching
Feedback reports
Outcomes
Reduced antibiotic starts and days of treatment per 1,000 resident days
Intervention period
July 2015 to June 2016 in two nursing homes
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Elements of Sustain Plan in All NH• Identified clinical champion, sustain champion
• Obtained leadership sign-off on the sustain plan
• Anticipated and planned for potential challenges
• Identified trigger threshold for action
• (Days of Treatment/1,000 resident days above intervention period mean for two or
more consecutive quarters).
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Elements of Sustain Plan in All NH
• Documented implemented interventions
• Integrated protocols into organizational policies and procedures
• Developed staff training around protocols
• Incorporated training into ongoing staff training/new staff training
• Communicated new protocols to all prescribers
• Integrated outcome feedback into quarterly QAPI and monthly leadership meeting
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9.17
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8.979.44
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13.84
10.74
10.0110.70
11.3811.26 11.44
9.28
10.89
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4Q 2014 1Q 2015 2Q 2015 3Q 2015 4Q 2015 1Q 2016 2Q 2016 3Q 2016 4Q 2016 1Q 2017 2Q 2017 3Q 2017
Days of Treatment for Urinary Tract Infections/1000 Resident Days
NH One (Mean=10.54) NH Two (Mean=10.71)
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Implementing Sustain Plan in NH Two
• Convene sustain team (e.g., ICP, DON, Unit Nurse etc.)
• Analyze reasons (via root cause analysis) for not sustaining changes• Staff Turnover
• Onboarding training of new staff not completed
• New Prescriber• Initial prescribing decision protocol documentation not complete• De-escalation protocol not followed
• Data feedback on days of treatment/1,000 resident days for UTIs with antibiotics not routinely discussed or shared
• Changes in patient acuity
• Decision to talk with staff at NH ALL to learn how they are sustaining changes
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Sustainability Plan: Key Take Away Messages
Anticipate, plan and react to potential challenges
Appoint sustain champion and data champion
Develop system to continuously track outcome(s)
Identify target for action (measure and # of months)
Develop a sustainability plan
Plan process steps to implement sustain planSustainability Planning
What did this module accomplish?
• Learned about the importance of sustainability
• Defined sustainability versus sustainment of change
• Identified key lessons learned from previous research
• Learned about organizational, staff, and innovation influencers of sustainability and how they intersect to impact sustainment of organizational change
• Discussed the importance of sustainability planning
• Learned about how to develop a sustainability plan
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