SUSE Manager for Retail 4 Overview · 2020. 6. 10. · 14 SUSE Manager for Retail Best-in-class...

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SUSE Manager for Retail 4

Overview

TUT-1233

Kim Frederiksen

[email protected]

Sales Engineer

Cape Town, South Africa

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Shopper Experience In Modern Retail

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4

4


5

Physical

Digital

Discovery

Try

Purchase

Pick-up

Return

Customer Service

Personalized

recommendations

Delivery

Return

Browse/Discovery

Website

Social Media

Personalized recommendations

Compare prices

Purchase

Return


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6SUSE Internal Use Only

Physical

Digital

Discovery

Try

Purchase

Pick-up

Return

Customer Service

Personalized

recommendations

Delivery

Return

Browse/Discovery

Website

Social Media

Personalized recommendations

Compare prices

Purchase

Return

Customers expect seamless shopping experience across all channels


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Personalization

Anywhere commerce

Capture & Analyze behaviour

Large amount of data that is being collected

Integration of data across devices, channels and functions to 360 degree customer view

implement next-gen technology to supplement

in-store service.

Enabling intelligent Retail

Ability to handle and exploit the vast amounts of data gathered in store and online

Data storage

Move away from data silos and integrate

inventory, sales, and customer data into a single

database

Integrate customer touch points

synchronize inventory, logistics and distribution functions across all sales channels

Siloed legacy inventory systems

BOPIS enablement

In-store experience

Vast amount of devices in the stores (IoT, mobile, tablets, digital signage, beacons, sensors..)

Outdated POS HW/SW that cannot provide new services

Deployment of new applications to stores to

customize end-customer experiences

Logistics &

Supply Chain

Strategy &

Planning

Merchandising

Store

Operations

Marketing

Customer experiences

Retail Trends And Challenges

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Retailer’s Pain Points

Distributed environments Store IT infrastructure

Personalization Network infrastructure

Monolithic legacy apps Security & Compliance

Large data volumes Compute & storage constraints

Limited agilitySeasonal variance in

compute needs

Tight budgets & margins Always on services

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9

Open Source Can

Help!

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Open Source is Key for the Future of IT Infrastructure

SUSE delivers from Store to Core to Cloud

Software-defined Infrastructure

• Consistent platform edge to core to cloud

• Enterprise resiliency and scale

• Agile resource allocation

• Deployment and life-cycle governance

Modern Application Delivery Platform

• Traditional to cloud native applications

• Choice of tools to fit business requirements

• Running on-premise or in the cloud

• Dynamically managed and scaled

• Micro-services oriented

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…so are the Communities we support

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...as well as our Partner Ecosystem

Leverage robust partner & alliances ecosystem to provide end-to-end retail solutions

Key partnerships Retail Strategic Alliances

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SUSE Manager for

Retail

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SUSE Manager for Retail

Best-in-class open source infrastructure management

solution, optimized and tailored specifically for the retail

industry. It is designed to help your enterprise DevOps and IT

Operations team to:

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• Lower costs, optimize operations and simplify deployment while easily

scaling larger and more complex retail environments.

• Ensure compliance with internal security policies and external

regulations

• Reduce complexity while increasing flexibility and regaining control

• Increase reliability and up-time of store infrastructure.

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Optimize Operations And Reduce CostsEnabling IT administrators to automate their Linux server provisioning, patching and configuration for faster, consistent and repeatable server deployments

!

Manage all of your Enterprise Linux Distributions from a single tool

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Hypervisors

Private and public cloud

Server hardware

Storage hardware

SUSE Linux Enterprise workload

Red Hat Linux

workload

SUSE

MANAGER

Reduce Complexity and Regain Control of

Your IT Assets Using a single tool to manage Linux system configuration and compliance across a

variety of hardware architectures, hypervisors and cloud platforms.

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Check security

compliance with

OpenSCAP

Verify patches

Validate security

settings

Search Common

Vulnerability and

Exposures (CVE)

database

Identify and

remediate

vulnerabilities

Ensure Compliance

With internal security policies and external regulations with automated monitoring,

tracking, auditing and reporting.

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From The Store To The Core To The Cloud

A unified tool to manage IT infrastructure across the entire retail environment.


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Evolution Of The

SUSE Retail

Offering

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The Timeline

2002

2008

2009

2018

2004

2005

2013

2017

IBM Retail Environment

for SUSE Linux

(IRES)

SUSE Linux Retail

Solution (SLRS)

Novell Linux Point of

Service (NLPOS)

SUSE Linux Enterprise

Point of Service 10


Point of Service 11


Point of Service 11 SP3

SUSE Manager for

Retail 3.1

SUSE Manager for

Retail 3.2

SUSE Manager for

Retail 4

2019

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SUSE Customer Center

Repository Mirroring Tool (RMT)

3rd Party Repository

Custom Repository

SUSE Manager Server

Branches

… …

Store Z

…

Store A Store Y

…..…


Branch Server

PO

S

PO

S

PO

S

KIWI build host


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Central Server

SUSE Linux EnterprisePoint of ServiceAdmin Server

Store Server

SUSE Linux EnterprisePoint of ServiceBranch Server

POS hardware

SUSE Linux Enterprise Point of Service ClientsSUSE Linux Enterprise Point of Service

The Transition

Central Server

SUSE ManagerServer

Store Server

SUSE Manager forRetail Branch Server

POS hardware

SUSE Linux Enterprise Point of Service ClientsSUSE Manager for Retail

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Use-case SUSE Linux EnterprisePoint of Service


Image Management

Package Management

Patch Management

Client Management

Provisioning

Configuration Management

Monitoring

Virtualization Management

Image Management Managed End-point

The Transition

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Retail Solution

Deployment

Scenarios

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Centralized control

SUSE Manager

Server

Server

Image Build

Server

Server

Store

SUSE Manager

Retail Branch Server

SLEPOS Clients


deployed to manage distributed

store environments only.

With each store running SLEPOS

Clients only.

For illustration purposes only.

Other deployment scenarios likely.Scenario 1

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Centralized control

SUSE Manager

Server

Server

Image Build

Server

Server

Store

SUSE Manager


SLEPOS Clients

Distributed Locations

SUSE Manager Proxy

Server

Managed Instances



store and non-store

environments.


clients only.

Other locations may run diverse

Linux instances.



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Centralized control

SUSE Manager

Server

Server

Image Build

Server

Server

Store

SUSE Manager Proxy

Server

SLEPOS Clients + other Managed instances



store environments only/

With each store running both

SLEPOS clients and other Linux

instances.



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Centralized control

SUSE Manager

Server

Server

Image Build

Server

Server

Store

SLEPOS Clients



server-less store environments

only.


clients only.



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Feature Overview

SUSE Manager for

Retail

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Infrastructure Life-Cycle Management

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Efficient and well organized, allowing a single user to move easily among

the functions and services to keep a clear view of network resources.

User Interface

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SUSE Manager ServerKIWI build host

Image Management: Building

With SUSE Manager for Retail 4.0, you can:

• Install and configure an Image Build host.

• Easily build customized images for your POS devices using predefined templates.

• Store those images in SUSE Manager’s Image Store.

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Branches

Store ASUSE Manager for Retail

Branch Server

Achieved through Salt Formulas

Deployment: Store Servers

With SUSE Manager for Retail 4.0, you

can:

• Deploy a Branch Server in every store.

• Configure it to provide PXE boot services.

• Configure it to manage local networking, as

well as provide DHCP, DNS and FTP services.

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Branches Store A


Branch Server

…

POS

Deployment: POS Terminals

With SUSE Manager for Retail 4.0,

you can:

• Deploy POS devices with the requisite

images .

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SUSE Manager Server

Branches

… …

Store Z

…

Store A Store Y

…...…


Branch Server

POS

POS

POS

KIWI build host

Store Infrastructure Management

Post deployment, leverage the full feature set of SUSE

Manager:

• Manage and deploy packages and patches.

• Inventory store assets, check compliance status.

• Salt based configuration management.

• And more ...

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Data Center

SUSE Manager

Server

Server

Image Build

Server

Server

Store

SUSE Manager


SLEPOS Clients

No connection POS terminal reboot

* Additional capabilities planned for future releases

Support For Offline Operations

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Support For Low Bandwidth Environments

Data Center

SUSE Manager

Server

Server

Image Build

Server

Server

Store

SUSE Manager


SLEPOS Clients

POS terminal upgradeLimited connection

Delta ImagingLimited connection

Smart sync of images

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Support For Mixed Branches

Data Center

SUSE Manager

Server

Server

Image Build

Server

Server

Store

SUSE Manager


32-bit Clients 64-bit Clients

Mixed branch environments

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Key capabilities

Inventory hardware and software systems

Create reports for physical, virtual machines and

cloud instances

Assign subscriptions

SUSE Customer Center integration enables

subscription matching

Identify over- or under-utilization

Visualize asset landscape

Group and classify all managed systems (e.g., by

location, rack, vendor, role or CPU architecture) for

easier visualization

Asset Management

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Key capabilities

Unattended installation (bare metal and virtual

guests)

Rapid setup of network installation environments

Provision and start/stop/configure virtual guests

Define the product type and nature (virtual, bare

metal, etc.)

Define the configuration system (Salt or file-based

management)

Track server changes and return to a previous

version or configuration if required

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Provisioning

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Key capabilities

Centralized package pools

Collect and distribute custom software packages

Centrally push software by grouping POS systems

Create customized repositories for the delivery of

operating system packages or RPM-based

applications and content

Provision RPM-based applications to automatically

deploy complete, integrated software stacks

Remove unnecessary system packages and freeze

the current configuration

Package search across systems and channels, with

dependency mapping

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Software And Package Management

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Patch Management

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!

Key capabilities

Centralized patch database

Customized patch descriptions

Support for content staging, from development to

production via UI

Role based access control

Connect to SUSE Customer Center to easily access

updates, security patches and service packs

Receive notifications when the latest updates are

available

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Key capabilities

Support for file based configuration management

Support for Salt-based configuration management for

fast and secure deployment of thousands of systems

Group your configurations in channels for efficient

deployment

Develop and maintain standardized configuration

profiles for systems or groups of systems

Deploy and parameterize Salt formulas with

standardized forms via SUSE Manager UI

Support for Action Chains to use a single command

to specify a complex task

Configuration Management

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After you finish the initial configuration, the System Set Manager (SSM)

provides an efficient way to administer many systems simultaneously.

System Set Manager

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Key capabilities

Automatic, system wide configuration and

vulnerability scans

Support for CVE (Common Vulnerabilities and

Exposures) lists and OpenSCAP protocol

Search for CVE numbers in all patches released

by SUSE

Generate custom reports of all the machines

affected by a specific CVE

Track system compliance to current patch levels

Identify and remediate out of compliance systems,

deployed in cloud and container infrastructures

Security And Compliance

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*Monitoring and virtualization management will be available as part of a new bundled Retail Branch Server SKU

Monitoring*

Gain better infrastructure insights and reduce downtime with the ability to provision, configure,

and automate a reliable and easy-to-use monitoring and alerting infrastructure that is built on

the next generation Prometheus and Grafana-based monitoring stack.

Prometheus Grafana

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Key capabilities

Salt-based virtual machine management

Manage virtual machines through a UI and by

defining Salt states

Provisioning and management of KVM (or Xen)

virtualization hosts

Automate the creation of virtual guests

Create, stop, pause and delete VMs

Configure, provision, audit, upgrade and patch

your VMs

Schedule VMs to be started in future

Virtualization Management And Automation*

*Monitoring and virtualization management will be available as part of a new bundled Retail Branch Server SKU

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SUSE Linux

Enterprise Point of

Service Clients

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SUSE Linux Enterprise Point of Service Clients are

an enterprise class, secure open source operating

system for point of service client devices

It delivers a point of service solution wherever required:

for kiosks, self-checkout devices, terminals, digital

signage (currently on x86 devices)

Optimized for the point of sale

Reduced TCO: no license fees required, pay only for

the maintenance subscriptions and services

SLEPOS Clients

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The Power Of Linux At The Point Of Sale

Security and reliability by design: Strong wall of separation between the kernel and users.

Each layer of Linux has limited access to the others, which reduces the risk of

unauthorized access to your system and data.

Enhance the reliability and uptime of your point of service devices

Utilize stronger security to prevent data loss

Payment Card Industry (PCI) Data Security Standard support

Explore all vendor options: SUSE Linux Enterprise Point of Service is open

and compatible with many systems and virtually eliminates vendor lock-in

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Present And Future

Central Server


Store Server


POS hardware

SUSE Linux Enterprise Point of Service ClientsBEFORE

POS hardware

SUSE Linux Enterprise Point of Service ClientsNOW

SUSE Linux Enterprise Point of Service is now a ‘client only’ product

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2016

12 SP4

15 SP2

12 SP3

11 SP3

2017 2018 2019 2020 2021 2022 2023 20292024 2025 2026 2027 2028

Legacy Stack

Supported Service Packs And Lifecycle

• Support is restricted to a limited set of packages (typical use-case on cash registers)

• Support is restricted to the retail point of service environment

• SUSE supports the customers needs to roll-out new point of service hardware.*

*support on certified hardware; New hardware enablement supported on best effort basis

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Task SLEPOS 12 SP3 SLEPOS 12 SP4 Comments

End of Life March 31, 2025 March 31, 2025 -

End of new hardware enablement December 31, 2018 December 31, 2018 On a best effort basis

End of hardware certification March 31, 2025 March 31, 2025 Hardware certification only.

For any enablement needs, the afore-mentioned deadlines and restrictions apply.

Customer must rebuild image by March 31, 2022 March 31, 2022 Image rebuild with SUSE Manager for Retail build host required only if SUSE Linux Enterprise Point of Service Client was build with SUSE Linux Enterprise Point of Service Image Server 12.

Important Dates

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Where Does

Legacy SUSE

Linux Enterprise

Point of Service

Go From Here?

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Central Server


Store Server


POS hardware

SUSE Linux Enterprise Point of Service Clients

SUSE Linux Enterprise Point of Service = 3-tiered stack from the data center to the point of service terminals

The SUSE Linux Enterprise Point of Service Admin and Branch server

patterns (“add-on”) were supported on top of SUSE Linux Enterprise Server.

SUSE Linux Enterprise Point of Service

Legacy SUSE Linux Enterprise Point of Service

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Component Without LTSS With LTSS

Admin Server

- on SLES 11 SP3 January 31, 2016 March 31, 2019

- on SLES 11 SP4 March 31, 2019 March 31, 2022

Branch Server

- on SLES 11 SP3 January 31 2016 March 31, 2019

- on SLES 11 SP4 March 31, 2019 March 31, 2022

SLEPOS 11 SP3 Clients March 31, 2022 -

SUSE Linux Enterprise Point of Service 11 SP3

Supported as a stand-alone product until March 2022, with the following conditions:

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SLES 15 SP1 SLES 15 SP1 POS Hardware


SUSE ManagerServer

SUSE Manager forRetail Branch Server

SLES 11 SP4


SLES 11 SP4


SLEPOS 11 SP3


SUSE Linux Enterprise Point of Service


What Is The Migration Path?

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Engage SUSE Consulting services

Engage SUSE Manager for Retail Engineering Team

Where To Start?

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Roadmaps

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2019 2020 2021 2022

SUSE Manager

4.0

4.1

Configuration Management• Content (patch) staging UI & improved API (A, S)

• Templates for HA cluster and SAP workload setup**

(A, S)

Product Integration & Supported

Platforms• Integration with SUSE CaaS Platform 4.0 (M, A, S)

• Single sign-on support (M, A, S)

• openSUSE Leap support (M, S)

SDI Management• Improved virtualization management** (M, A, S)

Monitoring• Complete Prometheus-based

monitoring stack** (M, A, S)

Subscription Management• Public cloud data gatherer (M, S)

Based on SLES 15 SP1

4.0 4.1

Information is forward looking and subject to change at any time.

4.2

4.2

UI/UX improvements (SAP and Public

Cloud) (M, A, S)

Configuration Management• Support for cluster orchestration (SDI [& HA]) (M, A, S)

• CI/CD Integration with existing Terraform and Git instances

(M, A)

• More examples and templates (S)


Platforms• Cluster awareness (M, A, S)

• (CentOS support)

SDI Management Maintenance windows & patch automation** (A, S)

Improved virtualization management (M, A, S)


Scalability (Hub++) (M,A,S)

Cluster Management

• Additional Cluster types (M, A, S)

• Additional functionality (M, A, S)

Containers & CloudAll components shipping as containers (M,

A, S)

Based on SLES (TBD)

5.0

5.0

Configuration Management• Config drift management (A, S)

• Fully integrate Terraform and a Git backend (M, A, S)


Platforms• Edge IT/IoT device management (M, A, S)

• Salt-based next generation bare metal installation framework

(M, A, S)

• Basic management of Windows clients (M, A, S)

Security & Compliance• Salt-based security audit & remediation (A, S)

SDI Management• Multi-cloud capabilities (M, A, S)

• Powerful virtualization management for large distributed

environments (M, A, S)

• Optimized for Edge IT management (M, A, S)

Monitoring & Trouble Shooting• Provide actionable insights from data correlation (M, A, S)

• Automated remote support data collection (M, A, S)


** Item delivered post GA

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Roadmap – Retail Point of Service Products2019 2020 2021

4.0

4.1

4.0 4.1


2022

4.2

4.2

General1

• Usability improvements (M, A, S)

• Offline store capability (M, A, S)

• Support for low bandwidth environments (A, S)

• Multi-OS management support (openSUSE, Ubuntu, CentOS)

(S)

• Build templates for SLES 12 SP4 POS Clients (M, S)

• Improved scalability (M, A, S)

SDI Management

Basic VM management (A, S)

Monitoring

Prometheus/Grafana based monitoring (M, A, S)

General2

• Image management over WiFi (M, A, S)

• Enhanced support for server-less stores (M, A, S)

• Build templates for SLES 15 POS clients (M, A, S)

• Support for very large scale environments (M, A, S)

SDI Management

• Advanced VM management (M, A, S)

Monitoring

• Support for store infrastructure monitoring (M, A, S)

* Base OS: 1 – SLES 15 SP1, 2 – SLES 15 SP2, 3 – SLES 15 SP3

General3

• Management of store IoT devices (M, A, S)

• Basic Windows client management (TBD)

• Multi-cast support (M, A, S)

• Enhanced offline store capabilities

SDI Management

• Edge IT infrastructure management (M, A, S)

• Improved hardware asset management (A,S)

• Software Asset Intelligence (A,S)

• Lifecycle management for SAP environments

Monitoring

Advanced monitoring capabilities (M, A, S)

Log management (M, A, S)

Alerting (M, A, S)

* Information is forward looking and subject to change at any time.


12 SP4

15 SP2

15 SP3

12 SP4 15 SP2 15 SP3

2019 2020 2021 2022

Base OS

• Significant hardware enablement

• Starting with SUSE Linux Enterprise Server 15 SP2

Life Cycle

• Long-term support included

Base OS

• Significant hardware enablement

Life Cycle


Base OS

• Significant hardware enablement, including graphics

• Full backward compatibility on application level

Life Cycle


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Additional Resources

Additional resources can be found on our webpage at:

https://www.suse.com/products/suse-manager

SUSE Manager 60 day trial download can be found at:

https://www.suse.com/products/suse-manager/download/

Follow SUSE Manager on Twitter at:

https://twitter.com/susemanager

https://www.suse.com/products/suse-manager

https://www.suse.com/products/suse-manager/download/

https://twitter.com/susemanager

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Thank You

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General Disclaimer

This document is not to be construed as a promise by any participating company to

develop, deliver, or market a product. It is not a commitment to deliver any material,

code, or functionality, and should not be relied upon in making purchasing

decisions. SUSE makes no representations or warranties with respect to the contents of

this document, and specifically disclaims any express or implied warranties of

merchantability or fitness for any particular purpose. The development, release, and

timing of features or functionality described for SUSE products remains at the sole

discretion of SUSE. Further, SUSE reserves the right to revise this document and to

make changes to its content, at any time, without obligation to notify any person or entity

of such revisions or changes. All SUSE marks referenced in this presentation are

trademarks or registered trademarks of SUSE, LLC, Inc. in the United States and other

countries. All third-party trademarks are the property of their respective owners.

SUSE Manager for Retail 4 Overview · 2020. 6. 10. · 14 SUSE Manager for Retail Best-in-class...

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Transcript of SUSE Manager for Retail 4 Overview · 2020. 6. 10. · 14 SUSE Manager for Retail Best-in-class...