Support Customer Forums - IT Experts Community

© Copyright 2013 Hewlett-Packard Development Company, L.P. The information contained herein is subject to change without notice.

IT Experts CommunityCustomer Support Forums

© Copyright 2013 Hewlett-Packard Development Company, L.P. The information contained herein is subject to change without notice.2

Support ForumsPublic and private forums

3 Million Page Views, 700,000 Accepted Solution Views and ~6,000 posts each month.

Public forums

• Accessible to the public, anyone can participate. Engage with other customers/members on product related topics.

Limited access Support Customer Forums (private)

• Accessible only to our HP Partners and customers with a valid support contract .

• Engage with customers, HP Partners and HP product experts on technical issues, best practices, tips, tricks, and ‘how to’ type questions.

• 20 product forums supported and staffed by HP Software Support expert engineers

• Consider the forums as the first stop in HP Software Support

• 20 products supported via online technical forums – staffed by HP Software Support expert engineers

• Engage with other customers and HP product experts on technical issues, best practices, tips, tricks, and ‘how to’ type questions.

• First stop in HP Software Support

• Only available to customers with valid support contracts

Support Customer Forums


Engineers staffed to answer your questions and more…Proactively added contentExpect regular posts on:• Best practices, tips and tricks• Common problems• Patch information• Meet the Experts recorded video

sessions• Product-specific topics

Join the forums, increase knowledge, share your expertise!


Support forums available for the following products:

Adoption Readiness ToolApplication Lifecycle Management (BAC/BSM)Asset ManagerClient AutomationEnterprise DiscoveryFunctional Test/QTPHP AnywhereLoadRunnerNetwork AutomationNetwork Node Manager

Operations Manager—UNIX®Operations Manager—Windows®Operations OrchestrationPerformance CenterProject and Portfolio ManagementQuality CenterServer AutomationService ManagerSiteScopeUniversal Configuration Management Database



Join the community…

•Visit the HP Software Solutions Community www.hp.com/go/swcommunity •If you have an HP Passport account, click Log in•Complete your Passport credentials•If you don’t have an HP Passport account, click on Register Now and fill in the necessary fields•If this is your first visit to the community, choose your community screen name•You are now registered into the community

Participation is simple:

Note: Please make sure that you have your SAID tied to your HP Passport profile. This will make sure that you receive access to the Support Customer Forums. For more information, visit hp.com/go/SWSCF.


http://www.hp.com/go/swcommunity


Access the Support Customer Forums

Once you log on to the community, go to ProductsMost are listed by product, but some are grouped by product center. (For example, the Systems Management [OpenView—OP Management] discussion board holds separate Support Customer Forums for products such as Operations Manager—Windows, Operations Manager—UNIX.)


Additional information

• IT Experts Community: http://www.hp.com/go/swcommunity

• Support Customer Forum datasheet: http://www.hp.com/go/hpswds

• Any questions? [email protected]



http://www.hp.com/go/hpswds

mailto:[email protected]


Thank you

Support Customer Forums - IT Experts Community

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