http://www.hyken.com/customer-experience-2/15-customer-service-tips-for-2015/

https://experiencematters.wordpress.com/2015/01/02/what-is-customer-experience-video/

http://customerthink.com/customer-experience-vs-customer-engagement-a-distinction-without-a-difference/

https://www.linkedin.com/pulse/3-ways-use-mobile-your-advantage-colin-shaw

http://winthecustomer.com/win-the-customer-customer-service-tips-2/?utm_source=ReviveOldPost&utm_medium=social&utm_campaign=ReviveOldPost

http://www.quora.com/How-can-customer-service-be-improved/answer/Arie-Goldshlager

http://www.customerbliss.com/2014/10/14/how-to-make-customer-metrics-stick/

http://www.barrydalton.com/2014/05/27/define-customer-service/

https://twitter.com/tedcoine/status/610990002621825024

http://www.infinitcontact.com/contact-us/?utm_source=pdf_sites&utm_medium=presentation1&utm_campaign=infinitcontact