Superintendency of Banks · comentada de Normas de Blanqueo de Capitales y Financiamiento del...

Superintendency of Banks

HUMAN RESOURCES DIVISION

TRAINING AND INSTITUTIONAL DEVELOPMENT DEPARTMENT

TRAINING PROGRAM CONDUCTED

(From February to October 2017)

Month TRAINING NAME DESCRIPTION TARGET AUDIENCE:

February

Seminar on Prevention of Money Laundering

On February 16 and 22, Mr. Javier Caraballo Salazar provided two seminars on the Prevention of Money Laundering. Mr. Caraballo Salazar has broad experience in money laundering. He has worked for the Public Ministry for 19 years. Currently he is the Second Prosecutor for Organized Crime. He is the author of “Recopilación comentada de Normas de Blanqueo de Capitales y Financiamiento del Terrorismo”. Sixty-five employees attended the seminar.

Employees from the Prevention & Control of Illicit Operations, Legal

and Regulations Divisions

Folkloric performance On February 3, the “Conjunto Proyecciones Folklóricas de la SBP” performed in the LVII La Chorrera International Fair.

Members of the folkloric group

Seminar on Imposing limits and discipline on our children

On February 24, Ms. Paola Blaizes, Psychologist at the Judicial Branch and an expert in Family Relations provided the seminar “Imposing limits and discipline on our children. The purpose of the seminar was to provide our employees with the necessary tools to raise their children properly.

Open to all SBP employees

March International Women’s Day

celebration

In observance of International Women’s Day on March 10, Ms. Karin Sempf de Saénz, lawyer, entrepreneur and winner of the “Mujer tras un Sueño” award of the Professional Women’s Association, provided the

Female employees of the SBP


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conference “Aligning Stars,” a motivational speech on reaching our objectives and goals.

March

Workshop seminar on Quality Management

Eng. Eybis Escobar, Process Manager of our institution and holder of the ISO 9001:2015 Certification, provided the 16-hour Seminar workshop on “Quality Management based on ISO 9001:2015.” In addition, Eng. Yerithza Caballero de Díaz, Industrial Engineer and external consultant with over 12 years of experience in implementing ISO Standards on Quality, Environment, Food safety, and Occupational Health, participated in the seminar. She is the current General Manager and Consulting Coordinator of C&D Consultores, S.A. Objective: To present the background of quality management, concepts and principles for comprehension and application. To establish a quality assurance model for reviewing the information prepared by the Quality Department of the Banking Supervision Division and to assess the need for drafting a procedure to effectively guide the actions needed for quality assurance of that information.

Employees of the Coordination, Quality and Policy Department of the Banking Supervision Division

Orientation Day for Reporting Entities

A day of orientation for Reporting Entities was held on March 28, presenting information on the National Evaluation of Risk in Panama and risk-based supervision. International consultant Williams Wilches, and expert on the subject of Supervision with a focus on risk, was the presenter.

Financial Reporting Entity personnel

Workshop on Effective Presentations

On March 29, Ms. Luz Marina Pardo provided the seminar “Effective Presentations,” as part of the improvement and development of our in-house facilitators. The objective was to provide them with the necessary tools to create

In-house facilitators


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professional, clear and positive presentations that always reflect optimism, motivation and credibility for the audience or target public.

April Workshop seminar on Treasury and Liquidity

Management

From April 5 to 7, international speakers Cristina Pailhé and Miguel Delfiner, both with broad experience in financial regulation and supervision, financial risk and topics on Basel II and III, provided the workshop seminar “Treasury and Liquidity Management.” The seminar is part of the technical assistance provided by organizations affiliated with the SBP through CAPTAC-DR, in coordination the International Projects and Affairs Division.

Employees from the Supervision, Risk Management and Financial

Studies Divisions

April

Seminar on the Trust Business

The workshop seminar on Trust Business from April 11 to 12 was conducted on two levels: basic and advanced. The objective of the seminar was for attendees to be able to acquire knowledge that would permit them to develop their competencies to efficiently perform inspections and provide advisory on Trusts, emphasizing the application of best practices. Sixty employees attended the seminar. Dr. Mayra Rodriguez, Certified Public Accountant and Lawyer, provided the seminar. Dr. Rodriguez has broad experience in Trust Funds, Accounting, Auditing, Risks, Legal Services, Taxes and Adult Training. She is a professor in the Postgraduate Center of Universidad Latina de Panamá

Personnel from the areas of Supervision, Trust Supervision,

Trust Prevention, Legal, Regulations and Bank Customer

Service

Second Phase of the Leadership Development Program: Mentoring for

strengthening Leadership in the workplace

During the first phase of this program, specific topics, including Leadership, Communication and Strategic Vision for technical area coordinators were developed. During the second phase, it was necessary to have a Mentoring phase for strengthening Leadership in the workplace, directly focused on the strategic aspects of leading a team, with a methodology that involved Team Coordinators

Team Coordinators from technical areas


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indirectly so that their progress would affect the technical management of each participant and, at the same time, align his/her leadership to expected results with his/her team. Ms. Evelina Aedo, Psychologist of CICAP, developed this training over a 3-month period.

Administrative Assistant and Boss Day

The Human Resources Division held a breakfast recognition meeting for the administrative assistants and managers of the institution. Ms. Alicia Espinoza, entrepreneur, coach and international speaker on Personal Development and Motivation, provided the workshop “Success and You.”

All administrative assistants and managers of the SBP

April

Folkloric performance The Folkloric Group of the SBP performed regional folkloric dances during the breakfast recognition meeting for Administrative Assistants and Managers on April 28.

Members of the Folkloric Group

Employee Healthcare Program

For the purpose of raising our employees’ awareness on the importance of being healthy, we started the Employee Healthcare Program in April with a series of activities related to preventing diseases and promoting healthcare, such as Medical attention from a general physician and High-impact workouts, among others

SBP employees

May Talk on the Accusatory

Criminal Justice System (ACS)

The Attorney General Office’s Application Office for the Accusatory Criminal Justice System invited our employees to participate in an awareness training program on this matter. The presentation was provided by Orison Cocley, Senior Attorney for Investigation and Pursuit of cases of the Metropolitan Attorney’s Office, who talked about the General outline and principles of the Accusatory Criminal Justice System; Lorenza Gutierrez, Circuit Attorney in the Financial Crimes Unit, who spoke about the ACJS Investigation Phase;

Employees from the Legal and Prevention Divisions and the FECI

and SAC Departments.


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Delia de Castro, Senior Attorney and General Coordinator of the ACJS Application Office, who talked about ACJS Challenges.

May

Courtesy visit from Florida University students (USA)

At the request of Florida University, we received 12 students from the Business School, with their respective professors, who were interested in learning about the banking business in Panama and its functioning. Mr. Patricio Mosquera from the Financial Studies Division and Ms. Sachybeth Lara from the General Secretariat provided the training.

Florida University students

“Integración y Soluciones Tecnológicas el Modelo de

Gestión Operativa” (ISTMO) Project

The Ministry of Economy and Finance has started the “Integración y Soluciones Tecnológicas el Modelo de Gestión Operativa” (ISTMO) Project aimed at having an integrated system of government resources planning for the public sector. Regarding the above, the employees of Finance, Administrating, Training and Processes Management employees of the Superintendency of Banks were summoned to attend a meeting where they provided general information on the system’s flow and a questionnaire related to the processes conducted by the SBP. Subsequently, on May the Superintendency held a meeting with Yami Villegas, Carlos Salgado, and Daniel Peñaloza (project consultants) to know more about the institution’s internal processes and solving doubts related to ISTMO

Employees from the Budgeting, Finance, Accounting,

Administration, Procurement, Warehouse, FECI, Training,

Processes Management

Immunization day

For the purpose of raising employees’ awareness on the importance of being healthy, we held an Immunization day in liaison with the Polyclinic Carlos N. Brin. The immunization offered to employees was Influenza

SBP employees

June Intensive workshop seminar on Aligning and Reinforcing

Continuing with the training process on organizational image improvement, we provided the women employees

Women employees in the technical areas and their


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the SBP Dress Code to project a favorable Personal Image

in the technical areas and their respective managers an Intensive workshop seminar on Aligning and Reinforcing SBP’s Dress Code to project a favorable Personal Image based on the SBP Dress Code. The seminar was held from June 5 to 9 and was presented only to Directors and Managers.

respective Directors and Managers

June

Father’s Day celebration

On June 14, the Superintendency of Banks held a breakfast party to recognize all fathers of this distinguished institution. Juan Carlos Jaramillo, Certified International Coach, provided the workshop “Super dad”

All SBP fathers

Folkloric performance The Folkloric Group of the SBP performed regional folkloric dances during the breakfast recognition party for Fathers on June 14.


General orientation training – technical orientation training

On June 18, our new technical employees were trained on the knowledge and updates on the functions of the Superintendency of Banks. The training included topics such as Bank Supervisor responsibility, the Evolution of the Banking Center and the Main Banking Risks, among others. This training was provided by our internal facilitators, Managers, Coordinators and Bank Auditors II of the Banking Supervision Division

New employees of the SBP technical areas (Supervision, Risk,

Prevention, Financial Studies, Regulations, and Legal divisions)

Workshop on the MUSBER (Uniform Risk-Based

Supervision Manual) Forms

During June, three sessions of the workshop on the MUSBER forms were provided to our staff. The purpose of this training was to clarify doubts on the theoretical and practical level for the different supervisory phases in order to reinforce the supervision process for new staff. The Supervisory Quality, Coordination and Policy Department and Supervision Manager provided these workshops.

Supervision Division employees

Presentation on Monetary and Banking Administration in

In compliance with Policy 3 – International Training – (which states that due to the importance of the training received, all employees representing the Superintendency

Employees from Supervision and Financial Studies Divisions


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Latin American countries – Multiplication of knowledge

of Banks in continuous training programs such as seminars, courses or internships abroad must impart the knowledge obtained from this continuous education to other divisions), the information received on “Monetary and Banking Administration in Latin American Countries” was imparted to other divisions on June 21. The purpose of this training was to share information with our employees on the profile of Chinese national conditions, Financial Crisis and Financial Risk Management, Risk Rating and the Reform and Development of Chinese Commercial Banks, among others. This presentation was given by a Supervision Manager and a Financial Analyst III from the Financial Studies Division.

June

E-course on “Leadership, Self-confidence and Development”

During June, e-learning courses on “Leadership” and “Self-confidence and Development” were provided. These courses were addressed to our staff and were included in our Virtual Campus, in compliance with our policy on continuous education for the Human Talent of the SBP.

Open to all SBP employees

Courtesy visit from Fundación Universitaria Esumer,

Colombia School of Economy,

Universidad de Panamá Universidad Técnica Nacional

de Costa Rica

We received 94 students from the Economy, Foreign Trade and Customs Schools, with their respective professors, who were interested in learning about the banking business in Panama and its functioning. The Financial Studies and Legal Divisions provided the training.

Students from Fundación Universitaria Esumer, Colombia School of Economy, Universidad

de Panamá and Universidad Técnica Nacional de Costa Rica

Presentation on the Accusatory Penal System

In order to update our lawyers, our Training Management Division coordinated with the Public Ministry for a second round of presentations on the Accusatory Penal System in order to sensitize them to this material. The presentation was made on 22 July by Orison Cocley, Senior Investigator

Employees from the Legal, client service and regulation areas


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and Case Officer in the Metropolitan Attorney General’s Office.

Speech on Consolidated Supervision and Risk

Integration/Capital Planning and Stress-testing –

Multiplication of knowledge

In compliance with Policy 3 – International Training – (which states that due to the importance of the training received, all employees representing the Superintendency of Banks in continuous training programs such as seminars, courses or internships abroad must impart the knowledge obtained from this continuous education to other divisions), a presentation on “Consolidated Supervision and Risk Integration/Capital Planning and Stress-testing” was made on June 29. The purpose of this training was to share information with our employees on the Supervision process and bank rating at the consolidated level, the importance of corporate governance in finance entities, concepts on capital planning and a general overview of stress-testing, among others. This speech was given by a Supervision Managers.

Employees from Supervision Division

June Healthcare fair

For the purpose of promoting our employees’ wellbeing and in compliance with our Holistic Healthcare Program, we held our Healthcare Fair in June with the participation of our staff, who benefitted from ECG tests, general check-ups by dentists, ophthalmologists, iridologists and pharmaceutical vendors, among many other benefits provided in the fair by high-quality healthcare vendors.

SBP employees

July Excel course (basic,

intermediate, advanced)

For the purpose of providing knowledge to our employees to improve their handling and use of this tool. Three sessions were scheduled (basic, intermediate and advanced levels) in which 20 employees from the different areas of the institution participated. This course was also developed to close the training gap on these areas. Mr. William Santamaría provided the course.

SBP employees


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Application of Rules in the ITBANK system – Technical

Orientation Program

For the purpose of providing the knowledge and updates on the functions of the Superintendency of Banks to our employees from technical areas, Training on the Application of Rules in the ITBANK system was provided on July 5 and 6. This application is part of the responsibilities of this Superintendency for gathering information and the oversight of the financial condition of banks in the market. This system includes the Atoms, which consist of data files required according to the bank’s operations to be identified and used by the Superintendency of Banks, as well as for statistical and financial postings on our website. The training was provided by our in-house facilitators, Managers, Coordinators and Bank Auditors II from the Banking Supervision, Risk Management, Prevention, Financial Studies and Legal Divisions.

New employees of technical areas of the SBP (Supervision, Risk Management, Prevention,

Financial Studies, Regulations and Legal Divisions)

July

Workshop on the MUSBER (Uniform Risk-Based

Supervision Manual) Forms

During June, two sessions of the workshop on the MUSBER forms were provided to our staff. The purpose of this training was to clarify uncertainties on the theoretical and practical level for the different supervisory phases to reinforce the supervisory process for the new staff. The Supervisory Quality, Coordination and Policy Department provided these workshops.

SBP employees

Training on Bids and Terms of Reference

For the purpose of providing new information on the development of terms of reference for contracting companies and/or consultants and as part of their training requirements, a workshop on Bids and Terms of Reference was held on 11 July at the Administration and Finance Directorate given by the General Directorate of Public Contracting.

SBP Employees


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July

“Integración y Soluciones Tecnológicas el Modelo de

Gestión Operativa” (ISTMO) Project

Continuing with the application of the ISTMO Project, two workshops were held on July 5 and 12, respectively, aimed at preparing the Finance and Administration employees for the application of the system within the institution. These workshops were provided by Ministry of Economy and Finance staff.

SBP employees

Theoretical training I: Risk-based approach supervision –

Conceptual framework/ Technical Orientation Training

Program

This training is part of the Technical Orientation Training Program for new employees of the Supervision, Prevention, Risk Financial Studies, Legal and Regulations Divisions. The objective is to train SBP employees in topics of the role of the bank supervisors and keep them up to date on supervisory techniques.

New employees of the technical areas of the SBP (Supervision,

Risk, Prevention, Financial Studies, Regulations and Legal

Divisions)

e-course on Comprehensive Risk Management

(Intermediate level)

For the purpose of properly training human resources and in compliance with the training needs and the provisions of the Annual Technical Training Program, the e-course on Comprehensive Risk Management was provided to the employees of the Risk, Supervision, Financial Studies and Regulations division. The purpose of this training was to train the participants on the main principles for understanding and managing financial risk, as well as the conceptual delimitation and practice of credit, market, liquidity and operational risk. This course was held from March 31 to July 14.

Employees of the technical areas of the SBP

Employee Healthcare Program – Fitness Challenge

For the purpose of raising our employees’ awareness on the importance of being healthy, a Fitness Challenge was conducted on Saturday, July 15. The challenge consisted in providing workout routines and weight control programs to a group of SBP employees. This program lasted 3 months; Ariel Cajar was the trainer.

SBP employees

Employee Healthcare Program

– Nutrition talk For the purpose of raising our employees’ awareness on the importance of being healthy, we held a presentation

SBP employees


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on “Good Dietary Habits” through a healthy cuisine workshop on July 17 to raise awareness on eating healthy foods.

July

Speech on Citizen safety

On July 18, the Superintendency of Banks organized a talk on “Citizen Safety,” provided by Lieutenant Hugo Ruiz and Second Lieutenant Jose Maxwell. The purpose of this talk was to inform employees’ family and friends on how to avoid accidents and prevent risky situations at their homes and workplaces.

SBP employees

Children’s Day Celebration for employee children

On July 21, the Superintendency of Banks celebrated Children’s Day, in which the children of SBP employees played the roles of the top executives of the institution

Room for 20 children of SBP employees

Theoretical training II: Introduction to MUSBER/

Technical Orientation Training Program

This training is part of the Technical Orientation Training Program for new employees of the Supervision, Prevention, Risk, Financial Studies, Legal and Regulations Divisions. The objective is to train SBP employees in topics related to the role of the bank supervisors and keep them up to date on supervisory techniques. The SBP has a Uniform Risk-Based Supervision Manual (MUSBER) whose main objective is to establish the methodology the SBP applies during the risk-based supervision to banks, as well as to provide a matrix for the appropriate and timely assessment of a banking groups’ situation. This training was conducted on July 26 and 27 and was provided by experienced in-house trainers from the Supervision Division



Divisions)

Courtesy visit from UMECIT students (Veraguas campus)

We received 8 Banking and Finance students, who were interested in learning about the banking business in Panama and its functioning. The Legal Division and Customer Service Department provided the training.

UMECIT Students (Veraguas campus)


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e-courses on Customer Service and Finance for non-finance

professionals

During July, two e-courses were opened, “Customer Service” and “Finance for non-finance professionals,” addressed to our staff. These training modules were included in our Virtual Campus in compliance with the SBP’s human resources continuous development policy

SBP employees

Manual training “Guidelines for managing Individual

Development Plans (IDP)”

For the purpose of appropriately advising direct supervisors on their action plan inquiries, — i.e. when interpreting, choosing or developing the action plans contained in the IDP automated tool, when it is hard to effectively follow up on the employees that had improvement opportunities in their appraisals, — a “Manual on Guidelines for managing the Individual Development Plans (IDP) of the employees of the Superintendency of Banks” was prepared. It content is structured on real action plans consistent to the duties and responsibilities of the SBP, accurately and assertively describing the tasks to be conducted and the deadlines for their performance. Based on the above, on July 28, Jennypher Vásquez provided training on this manual.

SBP employees Human Resources Division

August Practical training I: MUSBER

This training is part of the Technical Orientation Training Program for new employees of the Supervision, Prevention, Risk, Financial Studies, Legal and Regulations Divisions. The objective is to train SBP employees on topics related to the role of the bank supervisors and keep them up to date on supervisory techniques, taking as a reference the Uniform Risk-Based Supervision Manual (MUSBER), whose main objective is to establish the methodology the SBP applies during the risk-based supervision of banks. This training was conducted on August 10 and was provided by experienced in-house trainers from the Supervision Division.



Divisions)


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August

Presentation on Security Measures during natural

disasters

On August 11 the Superintendency of Banks presented a talk on “Security Measures during natural disasters,” provided by Heriberto Vasquez of SINAPROC. The purpose of this talk was to encourage employees to develop a prevention culture when faced with natural phenomena and to recognize first aid as the response to these types of situations, both at home and in the workplace.

SBP employees

XXI Hemispheric congress on the prevention of money

laundering, the financing of terrorism and financing the proliferation of weapons of

mass destruction

From August 16 to 18, employees of the Prevention and Control of Illicit Operations, Supervision, Regulations, Legal and Financial Studies Divisions participated in the Hemispheric congress on the prevention of ML/FT/PWMD For the purpose of acquiring new knowledge and analysis tools for the implementation of techniques to identify potential risks presented by new products and services

Employees of the technical areas of the SBP (Supervision, Risk, Prevention, Financial Studies,

Regulations and Legal Divisions)

Prevention of Money Laundering and relevant

aspects on the ML/FT supervision of trust companies

This training is part of the Technical Orientation Training Program for new employees of the Supervision, Prevention, Risk, Financial Studies, Legal and Regulations Divisions. On August 22, training on Prevention was provided. The objective was to train SBP employees on Law 23, the Due Diligence Process and all of the activities that money laundering and terrorism financing entail both in banks and trust companies. This training was provided by in-house trainers from the Prevention and Control of Illicit Operations Division.



Divisions)

Training “Living the Financial Education” – Workshop on

“The Impact of FE in my personal and professional life”

As part of the Financial Education program led by the Customer Service Department, training was provided on August 22 for new volunteer facilitators in this program. The objective of the training was to get the participant to identify the benefits of integrating Financial Education in his/her life, by means of budgeting and an action plan that will help him/her to improve quality of life. The training

SBP employees – Volunteer facilitators of the Financial

Education Program


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was provided by Marco Beltrán of the German Foundation.

August

Courtesy visit from Fundación de Estudios Superiores de

Uraba, Colombia

We received 20 students, who were interested in learning about the banking business in Panama and its functioning. The Legal and Finance Studies Division provided the training.

Students from the Fundación de Estudios Superiores de Uraba,

Colombia

Training on Trust Supervisoin

This training is part of the Technical Orientation Training Program for new employees of the Supervision, Prevention, Risk, Financial Studies, Legal and Regulations Divisions. On August 24, training on Trust Supervision was provided. The objective was to train SBP employees on the role of the SBP in regulating and supervising trust companies and the trust business. This training was provided by experienced in-house trainers from the Supervision Division’s Trust Supervision Department.



Divisions)

Presentation on Risk-based Supervision and Risk

Assessment – Multiplication of knowledge

In compliance with Policy 3 – International Training – (which states that due to the importance of the training received, all employees representing the Superintendency of Banks in continuous training programs such as seminars, courses or internships abroad must impart the knowledge obtained from this continuous education to other divisions), a presentation on “Risk –based supervision and Risk Assessment” was made on August 28. The purpose of this training was to share information with our employees on the Federal Reserve supervisory methodology and its similarities to the Uniform Risk-based Supervision Manual, among others. This training was provided by Nuvia Pimentel, Supervision Coordinator.

Employees from Supervision Division

Seminar workshop “Running Effective Meetings”

As part of the Managerial Development Program of the Superintendency of Banks, the Directors, Deputy Directors and Executive Assistants from the

Senior management and executive assistants


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Superintendent’s Office and the Supervision and Prevention Divisions participated in a Workshop seminar on “Running Effective Meetings” held on August 30 and 31, 2017. The general objective was to develop leadership and communication skills permitting clarification of the decision-making processes, personnel motivation, delegation and task follow-up used during meetings. The workshop was given by internationally-certified professional neurocoach Ramiro Murillo, facilitator and CEO of Corp. Supera y Avanza, Int’l., S.A.

September

Workshop “Accounting of Financial Instruments and

International Financial Reporting Standards” –


In compliance with Policy 3 – International Training – (which states that due to the importance of the training received, all employees representing the Superintendency of Banks in continuous training programs such as seminars, courses or internships abroad must impart the knowledge obtained from this continuous education to other divisions), a presentation on Financial Instrument Accounting and International Financial Reporting Standards was made on 8 September. The purpose of this training was to share information with our employees on financial instruments and joint ventures, among others. This training was provided by Roberto Mitre, Supervision Manager.

Analysts from the Supervision Division

FIMA Certification AMLCA – Anti-money laundering

As part of the Technical Program of the Prevention and Control of Illicit Operations Division, training for FIBA AMLCA Certification was held on September 11 and 12. The AMLCA Certification is internationally recognized and provides a solid base of knowledge on the prevention of money laundering and the financing of terrorism. (AML/CFT)

Employees from the Prevention and Control of Illicit Operations

Division


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September

Human Resources Marketing

As part of the Competencies Development Program and in due compliance with the provisions of the Annual Training Plan, a workshop on “Human Resources Marketing” was held on September 14. The purpose was to learn about the different marketing strategies participants can use from their own workplace to improve the internal image of the Human Resources staff. Ms. Gloris Chanis provided the seminar.

Employees from the Human Resources Division

Workshop “Market Risk and Interest Rate Risk on the

Banking Books” – Multiplication of knowledge

In compliance with Policy 3 – International Training – (which states that due to the importance of the training received, all employees representing the Superintendency of Banks in continuous training programs such as seminars, courses or internships abroad must impart the knowledge obtained from this continuous education to other divisions), a presentation on Market Risk and Interest Rate Risk on the Banking Books was made on 15 September. The purpose of this training was to share information with our employees on Risk Value, Capital Requirements for Market Risk (Basel II), and interest rate risk on the banking books, among others. This training was provided by Jorge Luis Vasquez, Financial Analyst II.

Employees form the Supervision and Financial Studies divisions

Training on the Operation of Finance, Factoring and Leasing

Companies

As part of the Technical Program of the Prevention and Control of Illicit Operations Division, training on the Operation of finance, factoring and leasing companies was held on 20 September. The purpose was to reinforce knowledge and understanding, under the risk-based approach, of the risks to which these companies are exposed — especially those associated with AML. The training was provided by international facilitator Juan Pablo Rodriguez, advisor on anti-money laundering and anti-fraud procedures for different finance entities.

Employees from the Prevention and Control of Illicit Operations

Division


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September

Managerial Leadership Development Program –

Module I: Getting to know my staff and getting the best from

them

As part of the Competencies Development Program and in compliance with the provisions of the Annual Training Plan for Senior Executives, the first module of the Leadership Development Program, “Getting to know my staff and getting the best from them,” was held on September 27. The purpose was to provide the employees with tools and techniques that permit them develop and optimize their valuable job as leaders, as well as to reinforce the flexible techniques related to supervision, whose starting base would be a pilot plan for managers and employees with high potential. This program was conducted by Juan Carlos Jaramillo of Gente Smart, S.A.

Managers and Coordinators of technical and administrative

areas

Leadership Development Program Phase II “Mentoring for Strengthening Leadership

at the Jobsite”

As part of the Competencies Development Program and in compliance with the provisions of the Annual Training Plan, the Leadership Development Program was concluded on September 27. The objective at the conclusion of this follow-up process was for the participants to be able to effectively align their leadership, managing resources to continue promoting their genuine transformation as leaders, to be reflected in the results of all administrative processes for which they are responsible. This program was conducted by Evelina Aedo of CICAP & Consultores

Coordinators from technical areas

Festival de la Mejorana in Guarare

The Folkloric Group of the SBP participated in the Festival de la Mejorana in Guarare held from September 23 and 24, 2017


XV Banking and Trust Update Program (Judges and Attorneys workshop)

The Superintendency of Banks promotes training programs in agencies such as the Public Ministry and the Judicial Branch that permit them to be up-to-date, increase and reinforce their knowledge on Corporate Governance, Forensic Auditing and Trust Funds, among

Public Ministry, Judicial Branch and SBP staff


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other topics related to the banking sector. To this end, we held the XV Banking and Trust Update Program in September.

October

Course on AML/CFT Risk Management in Trust Funds,

Corruption and Corporate Governance

As part of the Technical Program of the Prevention and Control of Illicit Operations Division, a course was held from October 2 to 6 on AML/CFT Risk Management in Trust Funds, Corruption and Corporate Governance. The purpose was to reinforce prevention and mitigation in supervisory bodies. The topics analyzed included Trust funds, risks in trust funds, corporate governance, anti-bribery and anti-corruption, among others. This training was attended by employees from the Prevention and Control of Illicit Operations, Financial Studies, Legal, Regulations Divisions and the Trust Supervision Department of the Supervision Division. The training was provided by international speakers Guillermo Garcia and Dr. Miguel Tenorio of BST Global Consulting, S.A.

Staff from technical areas

Managerial Leadership Development Program –

Module II: Tools for developing personal and other people’s

competencies

As part of the Competencies Development Program and in compliance with the provisions of the Annual Training Plan for Senior Executives, the second module of the Leadership Development Program, “Tools for developing personal and other people’s competencies,” was held on September 27. The purpose was to provide the employees with tools to develop competencies in themselves and others through an analysis of competencies to be developed, a framework for the development of personal competencies, a framework for development of competencies in others, tools for identifying areas of opportunities, and plans of action, among others. This


areas


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program was conducted by Juan Carlos Jaramillo of Gente Smart, S.A

October

Training on “the Theft Alarm and Access Systems”

As part of the Security Program and in compliance with the provisions of the Annual Training Program, training was held on October 7 on the “Theft Alarm and Access Systems.” The training was provided to Security Department staff. The purpose was to provide them with general information on the Vista 48La and 128BP panels, their components, the operating the system from the keyboard, device features and configuration, general information of the Starwatch I System and its components, scheduling in the system, automated door opening and general recommendations, among others. The training was provided by MDM Securities

Employees from the Institutional Security Department

Course on Derivatives

As part of the Technical Program and in compliance with the Annual Training Plan, a course on Derivatives was held from October 16 to 20. This training was addressed to staff from the Supervision, Financial Studies and Risk Management Divisions. The purpose of this training was to understand the characteristics of the most important derivatives such as forwards, swaps, standard options and loan derivatives, to understand the use finance entities may give derivatives based on good practices and to understand the most common mistakes in handling these financial instruments. The training was provided by international speaker Dr. Angel Vilariño, partner at Vilariño Consultores and expert in derivatives and structured products.

Employees from the Supervision, Financial Studies and Risk

Management Divisions

Seminar workshop on “Effective Tools and

As part of the Competencies Development Program and in compliance with the provisions of the Annual Training Plan, a workshop on “Effective tools and techniques for

Employees from the Customer Service, Institutional Security and


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Techniques for handling difficult clients”

handling difficult clients” was held on October 23 and 30. The seminar was addressed to the Customer Service, Security and Records Management Departments and was divided into two groups. The objective was for the attendees, at the conclusion of the seminar, to be able to recognize the different types of customers that they could face and the main techniques to be used to handle them appropriately, based on emotional intelligence techniques. This workshop was provided by Yariela Miranda of Castle Business Center.

Records Management Departments

October

Workshop on balance sheet and liquidity risk management – Multiplication of knowledge

In compliance with Policy 3 – International Training – (which states that due to the importance of the training received, all employees representing the Superintendency of Banks in continuous training programs such as seminars, courses or internships abroad must impart the knowledge obtained from this continuous education to other divisions), a workshop on “Balance sheet and liquidity risk management” was held on October 24. The purpose of this training was to share knowledge on the liquidity coverage ratios, net stable funding coefficients, and liquidity risk management, among others, with our employees. This training was provided by Jesseika Solis, Financial Analyst II.

Employees form the Supervision Division

Workshop Central Bank Policy for Financial Stability –


In compliance with Policy 3 – International Training – (which states that due to the importance of the training received, all employees representing the Superintendency of Banks in continuous training programs such as seminars, courses or internships abroad must impart the knowledge obtained from this continuous education to other divisions), a workshop on “Central Bank Policy for financial stability” was held on October 25. The purpose

Employees form the Supervision Division


11/17/2017

of this training was to share with our employees the knowledge on the United Kingdom’s regulatory framework, supervisory approach, the Northern Rock Bank case study, Prudential Regulatory Authority and Basel II’s Pillar 2, among others. This training was provided by Roxana Castillo, Deputy Director of Supervision.

October

Managerial Leadership Development Program – Module III: Assertive and affective Communication

As part of the Competencies Development Program and in compliance with the provisions of the Annual Training Plan for Senior Executives, the third module of the Leadership Development Program, “Assertive and affective Communication,” was held on October 25. The purpose was to show the employees the difference between assertive communication and affective communication, communication styles adapted to current behavior, impact tools (tone, vocabulary, message), and an action plan for improving communicational style, among others. This program was conducted by Juan Carlos Jaramillo of Gente Smart, S.A.


areas

TeamMate – Technical Orientation Training Program

2017

This training is part of the Technical Orientation Training Program for new employees of the technical areas (Supervision, Prevention, Risk management divisions). Training on TeamMate was provided on October 26 and 27. The purpose was to provide new employees knowledge on the processes and procedures established in the Uniform Risk-based Supervision Manual (MUSBER), an understanding of the advantages and applications of the TeamMate tool, and the application of the necessary TeamMate processes in their duties, among others. This training was provided by Miriam Ortega, Supervisory Policy, Coordination and Quality Manager, along with her team.

New employees of the technical areas of the SBP (Supervision, Risk, and Prevention Divisions)


11/17/2017

Seminar workshop “Time Management”

As part of the Managerial Development Program of the Superintendency of Banks, the Directors and Deputy Directors participated in the Time Management seminar held on October 27. The general objective of this seminar was to significantly increase productivity, providing the participants with the tools that would enable them to effectively complete their activities, goals and objectives, using time as a resource instead of a barrier. The workshop was given by international certified professional neurocoach Ramiro Murillo, facilitator and CEO of Corp. Supera y Avanza, Int’l., S.A.

Senior executives

Superintendency of Banks · comentada de Normas de Blanqueo de Capitales y Financiamiento del...

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