Summit 2010 Applications Einat

8/9/2019 Summit 2010 Applications Einat

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STKI Summit 2010

Enterprise Applications, BI & KM

Einat ShimoniEVP & Senior AnalystEnterprise Applications,Analytics & KM Strategies

www.einatstki.blogspot.com


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Einat Shimonis work Copyright 2010 @STKIDo not remove source or attribution from any graphic or portion of graphic 2


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General trends enterprise applications

CRM

Knowledge Management and Enterprise 2.0

Business Intelligence & MDM

BPM

Web and mobile

Agenda

ERP

Enterprise Portals


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We will present data on products and integrators:

List of Packages and Integrators

PackageRep in

IsraelIntegrators

Sometimes we specify:

Delivery model

Vendor A Company 1 Integrator a, Integrator b On-premise

Vendor B Company 2Integrator a, Integrator b,

Integrator cSaaS

Vendor C Company 3 Integrator aSaaS

On-premise

Lists only include vendors that are represented in Israel

The location within the lists is random Lists might not include all players

Explanations

on Slides


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LocalSupp

ort

Market Presence

Not a technological positioning, refers only to Israeli market

Represents current Israeli market and not our recommendation

Focused on enterprise market (not SMB)

Market Presence (X)

Market share - existing and new sales (more emphasis)

Mind share (how user organizations rate vendors)

Local Support (Y) is influenced by (X)

Experience & technical knowledge, localization,support, number and kind of integrators

Worldwide leaders marked, based on global positioning

Vendors to watch: Are only just entering Israeli market

so cant be positioned but should be watched


STKI Israeli Positioning

Vendor A

Vendor B

Worldwide

Leader

Vendors to Watch:

Vendor C

Explanations

on Slides


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Package X: Company 1 (Integrator), Company 2 (Integrator)

Package Y: Company 3 (Integrator), Company 4 (Integrator)


Selected Wins 2009-1Q2010Explanations

on Slides

These slides contain examples of selected wins during

2009 and Q12010 (decision and purchase of certain

products, not necessarily ongoing projects) The lists are only partial and dont include all wins of

all vendors during this period


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2010: A year of recovery

SaaS

GeneralTrends


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Einat Shimonis work Copyright 2010 @STKI

Do not remove source or attribution from any graphic or portion of graphic 10

M&As increase complexityGeneralTrends

Source: Updata Advisors

http://www.updataadvisors.com/Advisors_Newsletters/IT_Services/

itma_outlook_jan2010.asp#security

If you think the rate of M&A is increasing inenterprise applications - you are right


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Simplicity is kingGeneralTrends

Complex implementations lead tocomplex upgrades -> a disconnect with

the vendors roadmap

Simplifying interfaces putting a portalwrap on top of apps

Exposing mobile services

Applications anytime, anywhere


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General applications trends

CIOs more receptive to alternative applicationdelivery models (purpose is to allow simpler, moreaccessible, cheaper apps) SaaS, offshore OS, OpenSource software, BPO

Role of and value IT is also changing (application &infrastructure already pre-configured. This enables me to talk morebusiness and provide more value) IT will become more data-centric, will deal with analytics, data services (Accenture)

We will see more shared application services

Application portfolio rationalization can yieldreduction of 10-50% maintenance and software costs(PWC)

GeneralTrends


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How do you deliver application services?GeneralTrends

Application service

Portal MobileDesktop App.Each application delivery channel has different features

Off-premiseOn-premise


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SaaS global trendsGeneralTrends

SaaS sweet spot: on the edges niche areas

Today 2.5% of apps delivered in SaaS, will

reach 8.5% in 3 years. SFA and web

conferencing used by 65% (Goldman Sachs) ~45% lower TCO (IDC & Yankee Group)

Increase in mobile web /smartphones created

more demand for anytime, anywhere SW


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SaaS in Israel State of the market

SaaS is conceptually more accepted in Israel but there

are still barriers:

Local support Rep, Hebrew, integrators

Not enough clarity regarding regulations comp.Some security concerns

Hottest SaaS areas in Israel: CRM, ERP for SMBs.

Next projects: HR-oriented processes (Incentives, travel

& expense management, training), commodity-typeprocesses (email)

GeneralTrends


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SaaS drivers in Israel Part 1:

Lower TCO in some areas (reduce overheadcosts, pay only for what you need)

Less head ache regarding technical issues

(load balancing etc.) and operational issues(scheduled maintenance & upgrades)

More dialogue with the user (users can see

the application very quickly no gaps inexpectations)

GeneralTrends


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G l


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SaaS drivers in Israel Part 2:

CIOs are looking for more simplicity, SaaS is agood excuse to say to users: this is the

package, no code customizations!

Fast implementation time: 3 weeks 2 months High satisfaction level (orgs. that Implemented

a SaaS application planning to continue for

other areas)

Keeping in-line with package improvements is

a big advantage

GeneralTrends

S l f S S l G l


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Some examples of new SaaS playersin Israel (and their representatives):

Successfactors (AKT- Israeli partner) Employeeperformance management

Cornerstone (Amarel- Israeli partner) - Talent Mng.

Callidus (Advantech- Israeli partner) Sales

performance mng./ Incentives management The Israel SaaS Center for SaaS services

Microsoft BPOS (productivity in the cloud)

Webox for Microsoft solutions

Integrators will represent/ support more SaaS solutions. Traditional

vendors will offer SaaS model in almost every areaBPM, ECM, ERP

GeneralTrends

G l


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SaaS internal checklist

Is the process in our company quite generic andsimilar to the process in other companies?

Is the application relatively small?

Is it covering a specific niche?

Is it relatively separated (doesnt require intenseintegration with more than 2 applications)?

Will it be accesses from various geographical

locations?

If most answers are yes and there areno regulatory conflicts, SaaS should be

Examined alongside other solutions

GeneralTrends

S S t l h kli t

G l


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SaaS external checklist:What to check with your SaaS provider? Part 1

The vendor should comply with SAS70 (Statement onAuditing standard)

Define SLA level (9x.x%) with vendor

Data center location (recommended: several

geographical datacenters with mirrored servers forredundancy)

Local support integration, training

Hebrew (problematic issue!)

Compliance with local regulations (Still not clear inIsrael)

Carefully define the process in case of divorce

GeneralTrends

S S t l h kli t

General


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SaaS external checklist:What to check with your SaaS provider? Part 2

If needed, add a clause - SaaS vendor will pass data toescrow company

Craft your own data backup plan

Check the possible level of customization is it enough?

How much heads-up time will be given for scheduledmaintenance?

QoS and performance SLA

Which BI/dashboard services are embedded?

Price (per user/ month) usually depends on # of usersand time commitment

GeneralTrends

General


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SaaS: Its not all sweet!

100 minute downtime for Gmail on Sept1 dueto server maintenance

15 hours Workday service outage Sept24

LucidEra (SaaS BI player) went out of business

Implementing many SaaS apps will create a newkind of spaghetti architecture that the IT will

need to manage (creation of a new problem)

Organizations need to determine accountabilityAnd not leave it all up to the vendor

GeneralTrends

Traditional application vendors General


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Traditional application vendorsrealized they cant stop this train

Oracle: CRM on Demand, Beehive (Collab.) SAP acquired several SaaS companies

Business by Design for mid-sized companies

(expected globally mid2010) Microsoft BPOS: Exchange, Office, Sharepoint

Single management environment for on-premise and off-premise (move email boxes around)

GeneralTrends

General


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Different cloud application models

Public cloud Private cloud will increase in 2010 due touser demand (most of them will be deliveredin Cloud Appliances / industry in a box

model) Hybrid cloud (Private & Public and ability to

move between them)

Cloud add-ons services around cloud tosolve cloud problems

GeneralTrends


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Your Text hereYour Text here



Enterprise

Cloud computing delivery models:

Public Cloud

IT activities/functions are providedas a service, over the Internet

Key features:

Scalability

Automatic/rapid provisioning

Standardized offerings

Consumption-based pricing.

Multi-tenancy

TraditionalEnterprise

IT

Private Cloud

IT activities/functions are provided as

a service, over an intranet, within the

enterprise and behind the firewall

Key features include:

Scalability

Automatic/rapid provisioning

Chargeback ability

Widespread virtualization

Hybrid Cloud

Internal and externalservice delivery

methods are integrated,with activities/functions

allocated to based onsecurity requirements,criticality, architectureand other established

policies.

Private CloudPublic Clouds

Hybrid Cloud

Source: IBM Market Insights, Cloud Computing Research, July 2009.

GeneralTrends

General


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Open Source Applications

The use of open source in enterprise applications is still rarein Israeli enterprises. Will increase also as part of SaaS

Main market setback: large Sis arent suggesting open sourceoptions in RFPs (some enterprises claim they would considerOpen source if it will be supported by a large SI)

Concern regarding legal aspects of use

But interest increased in specific mature OS application areasduring 2009:

WCM

Business Intelligence

Web 2.0 (Wikis, blogs) LMS

GeneralTrends


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CRMMain Theme 2010:

Social customerCRM 2.0

Multi ChannelInteractions

CRM

MultiChannel


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CRM recommendations

Companies are not really enjoying their CRMroadmap and new features major problem!

Many organizations have heavily customized theirCRM apps, they fear complex upgrades and have

lost touch with the package roadmapKeep customizations to a minimum

Create a real partnership with your CRM vendor orwith a knowledgeable consultant

Grow with the packages (roadmaps reflect trends)Dont be afraid to adopt innovative features and to

expand to more channels

CRM

CRM


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CRM Maturity Model 2010

Investmentto make money

Cut costs, Increase

productivity

Investmentfor regulations

Commodity IT

Services

Using Implementing Looking

OperationalCRM

Business Value

Market Maturity

Pure

Business

Project

IT+business

Project

Analytical

CRM

Size of figure =complexity/cost of project

Social CRMMulti

Channel

CRMCustomer Data

Integration

(CDI)

CRMTrends

Real timeOffer

manag,

EPSS/

unified

agent UI


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CRM new trends 2010

Loyalty

Examples of Israeli players: Gilon-Synergy(Upsite), Siebel Loyalty product, SAP Loyaltyproduct

Social analysis*

Examples of Israeli players: SAS (+Teragram forsentiment analysis), IBM-SPSS, SAP (Inxight,sentiment analysis), Focalinfo, KXEN, Tibco(Insightful), many startup companies

Customer-facing presentation layerE-glue, Composia etc.

* Post on social media analysis:

http://einatstki.blogspot.com/2009/07/sentiment-analysis.html

CRM

Todays (and tomorrows) customer:
http://einatstki.blogspot.com/2009/07/sentiment-analysis.htmlhttp://einatstki.blogspot.com/2009/07/sentiment-analysis.htmlhttp://einatstki.blogspot.com/2009/07/sentiment-analysis.htmlhttp://einatstki.blogspot.com/2009/07/sentiment-analysis.htmlhttp://einatstki.blogspot.com/2009/07/sentiment-analysis.htmlhttp://einatstki.blogspot.com/2009/07/sentiment-analysis.htmlhttp://einatstki.blogspot.com/2009/07/sentiment-analysis.htmlhttp://einatstki.blogspot.com/2009/07/sentiment-analysis.htmlhttp://einatstki.blogspot.com/2009/07/sentiment-analysis.html


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Today s(and tomorrow s) customer:Digital, mobile, social

Owns a

smartphone

Shops on-line

Reads and

creates product

reviews

Expects a better

customer experience

Uses Twitter to

complain about a brand

Maintains a social network

Trusts work of mouthmarketing

CRM

This is what your marketing manager

CRM d


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This is what your marketing managerhas to deal with

CRM and

Marketing

Source: WordFrame

Why you should stop ignoring social Social


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Why you should stop ignoring socialnetworks in your CRM projects

68% of B2C companies in North America saythey have acquired customers from Facebook(Source: E-Marketer)

73% of surveyed consumers have posted aproduct or brand review (Source: RazorFish)

26% of consumers followed a brand on Twitter(44% of them for deals) (Source: RazorFish)

It can really make a difference. Consumers whodigitally engage with brands turn from passive toactive advocates

SocialCRM

Real time customer service:

Social


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Real time customer service:

Best Buy technical adviceSocialCRM

The ne CRM is abo t managing S i l


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Your Text hereYour Text here



The new CRM is about managing

communities & influencers

SocialCRM

Social listening tied back to CRM to identify

Influencers and respond

CRM 1.0Managing individual customers

Customer

A CustomerB

Customer

C

CRM 2.0Managing influencers and tribes

Focus on transactions Focus on interactions

Example:

Social


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Example:

Pursway (Identify influencers)media &

BI

CRM Packages & Integrators in Israel:


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CRM Packages & Integrators in Israel:Package Rep in Israel Integrators Delivery model

Oracle SiebelOracle Israel,

Taldor

Taldor, IBM, BeyondIT, Exscientia,Gilonanalytical apps, TATA-TCS Israel,

IT Navigator, YaelOn Premise

Oracle SCOD: Siebelon-Demand Oracle Israel Taldor, ManofIT, Axcentia , Yael SaaS

Oracle e-Business CRM Oracle IsraelYael, Malam-Team, ONE1UP, Oracle,

HP, AdvantechOn Premise

Oracle - PeoplesoftOracle Israel,

MatrixMatrix On Premise

SAP CRM SAP Israel Ness, Taldor, Advantech On Premise

Amdocs (Clarify) Amdocs Amdocs On Premise

Microsoft DynamicsCRM

Microsoft20 Partners, including: Matrix-Effect,

Advantech, SIT, Malam-Team, Netwise,Aman ,Elad.

On Premise;

Hosted by partners;

SaaS - abroad

Pivotal ONE1 ONE1 On Premise

Salesforce.com ONE1, Blat-Lapidot SaaSMEGA Center Yael Yael On Premise

Onyx (Consona) IT Navigator IT Navigator On Premise

Netsuite IT Com, Edmiso SaaS

MyBusiness MyBusiness MyBusiness SaaS

Cemax Cemax Cemax On PremiseSugarCRM Open source, SaaS

Ent

erprise

MidTie

r

Mi f d i B d CRM S l i P 1


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Microsoft dynamics-Based CRM Solutions - Part 1

Company Solution

Effect (Matrix)

E-Drive (Car Market)

Capital Market: OptimiAdvisor Platform ( )

( )

High Tech Solution

Service Desk

Infrastructures: configuration mng, dashboard, self service, CDI, XRM

IT Help Desk

Contact center - moked

Analytical Dynamic CRM

Appointment coordination + mobile interface

Netwise (+ Michshuvas marketing partner)

AtoZ: / BtoZ:

ItoZ: IT MtoZ:

Netwise Proactive Analytical CRM solution

Mi ft d i B d CRM S l ti P t 2


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Company Solution

Malam-Team

CRM for security org./departmentsHRM Healthcare CRM, hospital risk management

DRM Donors relationship management

IT Help Desk

Academy Alumni, Student, scholarship grant mng, training courses

Contact CenterRetail CRM

VC Venture capital CRM

Partner Relationship Management

Billing

Financial services and Retail banking

HR management solution

Citizen relationship management

Almog

Vehicle Fleet management

SMS distribution

Pricelists update


Mi ft d i B d CRM S l ti P t 3


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Company Solution

SIT

Contribution System

Donors CRM

Conferences and training

Members club

CRM for High-Tech sector

Customer Service Portal

Broad Digital Billing, Rating, Account Receivables

Highview BI for Microsoft Dynamics

Advantech

Capital Market

Surveys module

MOSS and CRM integration

BI for CRM

Agile HR companies operations and clients

Eyron Election campaign management

Generica (+ONE1 as marketingpartner) Capital Market operational system


CRM-Related Applications:


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CRM-Related Applications:

Solution DescriptionDeveloping/

RepresentingCompany

Callidus Performance and Incentives mng Advantech

Incentives ProEnterprise Incentives

Management

Incentives, Matrix-

partner

Kana Collaborative CRM Malam-Team

DSKnowledge Service Center Knowledgebase Blue Phoenix, Topsolutions partner

nGenera Collaborative CRM Business Solutions

Knova (Consona)collaborative CRM, KM for

contact centersIT Navigator

Siebel - Social CRM Social tools for CRM Oracle - Siebel

Salesforce Chatter,

Knowledgebase, Ideas

Collaboration, knowledgebase,

customer-centric innovation

website

ONE1, Blat-Lapidot

Cemax Feedback Mng, Complaints Mng. Cemax

*Doesnt include Contact Center/telephony tools

Multi Channel / Self Service applications


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Multi Channel / Self Service applicationsProduct Name Description Israeli Representative

Lyris Email marketing

NetwiseNeolane Multichannel marketing

Self service apps Self Service KiosksKana Collaborative CRM, interaction mng. Malam-Team

iPoint video chat Matrix

nGenera CIM Collaborative CRM Business Solutions

Megacenter MailServer (MCMS)

Managing channels (SMS, Fax, email) Yael Software

eBilling + eService +eCommerce

Self Service Oracle (part of Siebel suite)

Mail-IT Marketing messages management Matrix

Cellesense Text and web automated self service Netwise Integration partner

AMS Billminer (EBPP), self care Lognet

Admail Email marketing One1

Impactia (e-Wave) Email marketing E-Wave

Magento Open Source eCommerce Consist impl.

OpenX Open Source advertising tools Consist impl.

FormIT Customer messaged distribution Aman

Eyeview Increasing online customer conversion w/video John Bryce

Telemessage Multi Channel Messaging Telemessage

Mobile Solutions / Platforms Partial list


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Mobile Solutions / Platforms Partial list

Product Name DescriptionIsraeli

Representative

Cellerium Client-side mobile applications Netwise

MintmarkTransforming web content into mobile

web contentNetwise

SMSwise SMS channel Netwise

MMIS (Matrix mobile info.Server)

Platform for mobile solutions Matrix

Bank2go, Ultra Credit,Calldinator

Mobile solutions developed on MMIS Matrix

Fiserv Money Mobile banking, mobile wallet Matrix

MAMA Interactive Information System One1 Mobile

MobileAwareTransforming web/app content into

mobile web contentOne1Mobile

Sybase Mobile Banking 365 Mobile banking Ness

Sybase Paybox Mobile payments Ness

Sybase Unwired platform Integrating enterprise applications withmobile devices Ness

mEnterprise Services,mHealth, mBanking

Enterprise Mobile services, MobileHealth, Mobile Banking solutions

Ideomobile

CRM I li M k t P iti i 1Q2010


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CRM - Israeli Market Positioning 1Q2010

LocalSup

port

Market Presence

SAP

Siebel Microsoft

Onyx

PivotalMEGACenter

This analysis should be used with its

supporting documents

Salesforce

Vendors to Watch:

NetSuite (on-demand)

WorldwideLeader

Peoplesoft

SugarCRM (open source)

Cemax


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CRM Consultants in Israel - Partial List


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CRM Consultants in Israel Partial List(Alphabetical order, not a ranking)

Accenture

Alternative

Aman

BI-Pro

Deloitte Touche: Strategy, business case

Gilon - Synergy: Campaign Management, Analytical CRM, SocialNetworks

IT solutions

Luria

Meteor

Sensecom: Contact Centers

TCS Israel - Tata

Several other independent advisors

Campaign Management


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Campaign ManagementPackage Vendors in Israel

Product Name Israeli Rep. IntegratorsUnica Gstat IBM, Gilon

Chordiant IBM

SAS Mia Computers Gilon

Teradata Analytic CRM Mittwoch Mittwoch, Gilon

Siebel RTD (Real time offermanagement)

Oracle IsraelGilon, other potential

Siebel partners

SAP RTOM (Real time offermanagement)

SAP IsraelPotential - SAP

partners

Neolane Netwise Netwise

MEGACenter Marketing Module Yael Yael

Other CRM Vendos include marketing modules

Dont be fooled by failure rates

CRM


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y

It all depends how you define failure

2001 Gartner Group: 50%

2002 Butler Group: 70%

2002 Selling Power, CSO Forum: 69.3%

2005 AMR Research: 18%



2007 Economist Intelligence Unit: 56%

2009 Forrester Research: 47%Source: http://blogs.zdnet.com/projectfailures/?p=4967

Failure = not going live

In most cases:

Failure in CRM = not meeting expectations

CRM


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ERP Life Cycle

ERP


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ERP Life Cycle

ERP 1 ERP 2 ERP 3

Basic modulesHR, Logistics,

Financials Portals, BI, BPM

Upgrades

Stabilizingthe system

Increase efficiency ofERP operations

Core modulesAdvanced modules

smarterprocesses

UpgradesYou are here

ERP

ERP Maturity Model 2010

ERP

T d


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ERP Maturity Model 2010

Investment

to make money

Cut costs, Increase

productivity

Investment

for regulations

Commodity IT

Services


ERP 1

Business Value

Market Maturity

Pure

Business

Project

IT+business

Project


GRCmodules

ERP 2Budget

Planning

module

Trends

BI on

ERP data

Operational

ERP PortalsMobile

ERPservices

ERP 3

ERP ROI?

ERP


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ERP ROI?

Dont expect ROI from ERP 1. It is an infrastructure

ROI comes from ERP 2&3 that are built on ERP 1 infrastructure

Organizations want to run their ERP Infrastructures (ERP 1) more

efficiently, and move on to ERP 2 and 3

93% of ERP projects take longer than expected, 65% cost more

than expected, and 79% realize less than half of the expected

business benefits. (Source: Panorama Consulting)

ERP

Improve ERP productivity

ERP


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Improve ERP productivity

Users keep complaining about ERP UI - too complex!

Making applications more intuitive increases user productivityby an average of 7.25 percent. (Source: Nucleus Research)

ERP

Simplifying access to ERP processes byERP


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Operational mobile environment

Operational portal environments(Procurement portal, HR portal, Sales

portal, Supplier portal etc.)

Enterprise Applications (ERP, CRM etc.,)HR module, Procurement module, sales

module

p y g p yuser-friendly front ends

ERP

ERP Staffing ratios in Israel


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Average size of Israeli ERP department:

15 employees

Organizations that customized the least had abetter ratio !

Percent of ERP employees from entire ITdepartment: 8-10% (ranged from 3%-45%)

Average ratio ERP staff / ERP users: 1: 52

Ratio abroad: 1:31 in multiple versions installations, 1:40 for

single version installation (Source: Computer Economics)

ERP Staffing ratios in Israel

The larger the installation the better the Ratio

ERP Packages & Integrators: Part 1


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g g

Package Israel Rep Integrators Delivery model

Oracle

AppsOracle Israel

ONE1UP, Advantech, Yael, Unitask, Motorola,Oracle consulting, Taldor (+FSIC), HP, Ernst &

Young, TATA (TCS Israel), NessOn-premise

OracleOracle

AcceleratedEdition

Unitask (Oracle Easy), Afek, Motorola, ONE1UP,Advantech, E&Y, Yael, AKT (HR module), Taldor

(+FSIC)On-premise

SAP SAP Israel

Ness, IBM, Taldor, Advantech, Malam-Team, HP,TATA (TCS Israel), Accenture, Aman, SRL,

Matrix, AKT (HR module), Xact, IGC (Financialsmodules), S.D.M

On-premise

SAP All-in-One

SAP IsraelTaldor, Advantech, Ness, Malam-Team, CBIT,

SAPLMOn-premise

SAPBusiness

One

SAP IsraelXioma, Malam-Team, RELS, Complete,

Menahel4U, Todan, BDO, Ziv systems, CorvetOn-premise

E-Tafnit Matrix Matrix, Alpha Consultants On-premise

QAD SIT SIT, ManofIT, Tirosh On-premise, SaaS

Lawson(M3, S3)

Intentia Israel Intentia Israel On-premise

Priority Ashbal Ashbal, Meidatech, FBCAfek, Tulip, RAAN, HP, IlitERP On-premise, SaaS(w/Meida-Tech)



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Package Israel Rep Integrators Delivery Model

Microsoft Dynamics AX

Microsoft Israel.Localization &

Distribution by mAXimumERP (Matrix)

Matrix, Oregano, Malam-Team,

Prodware, Tadiad, Maxoft, Taldor,Pisga, Axperts, Michshuv, Ness,

Aman & other partners inqualifications

On-premise

Aviv, MARS Aviv Aviv On-premise

ONE ERP ONE1 ONE1, Anagal On-premise

KAV systems Kav Kav, Ardom On-premise

FinPro, Logistic Pro Almog Almog On-premise

Gan Tochnot Heshev Aman AmanOn-demand,SaaS-Israel

Comax (on demand) ComaxOn-demand,SaaS-Israel

Profit Michshuv Group

Bgate Bgate On-premise, SaaS

IFS Teldan On-premise

ERP for municipalities Automazia AutomaziaOn-premise,SaaS-Israel

Netsuite IT Com, Edmiso SaaS

BPCS, Baan Matrix Matrix, Afek, IBM, Tulip (Baan) On-premise


SMB ERP in Israel ERP


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On demand model is welcomed by SMBsIncrease in upgrades (and thus maintenance

contracts renewal) due to new tax laws that requirespatch installations / upgrade versions

Continued verticalization

SMB ERP in Israel ERP

ERP - Israeli Market Positioning 1Q2010


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ERP - Israeli Market Positioning 1Q2010

Oracle SAP

Market Presence

OracleSAP

AIOONE1

ERP

Aviv

Movex

Oracle

Aviv

Kav

Tafnit

Movex

SAP

BO

ONE1ERP

Priority

QAD

This analysis should be used

with its supporting documents

QAD

Enterprise ERP>250 users Medium - Large ERP100-250 users SMB ERP20-100 users

Priority

Tafnit

Vendors to Watch:

Microsoft Dynamics AX

ERP Selected Wins during 2009/1Q2010


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SAP: Better Place (IBM), Haifa Chemicals Best practice (Advantech), Mekorot PMmodule (Ness), Bank Israel (Malam-Team), Payroll in Zim (Malam-Team), Payroll in

Migdal, LSI (Malam-Team), Hadassah HR module (IBM), Zim expansions (IBM), MODexpansions (IBM), Delek Beneloux (HP), Best practice: Batey Zikuk Ashdod (Taldor), SAPGRC Inbal, Sonol (Taldor), Maccabi compensation module (IBM), Diplomat Timemanagement module (Ness), Paz SEM BCP (Ness), SAP ECC upgrades: Bezeq (HP), Elbit(Ness), Gichon (Ness)

Oracle: Tnuva (Oracle, HP), SCD (One1Up), DSPG, Exlibris, Abic, Aeronautics, Foris,Rafa, expansion in Gadot-China (One1UP), expansion in Soda Club-rollout (One1UP), ECI

upgrade (Advantech) Tafnit: Logistics: Hilel Yaffe, Ziv, Reut; Factoring: BDI, Mizrachi, CAL; Cloud based:

Platinum for factoring, Shufersal credit reconsiliation

Microsoft Dynamics AX: 888 (Malam-Team)

Priority: SATEC (Meida-Tech)

One1ERP (MaaleNX): Osha, Beer Tuvia food center, Yaron, Dovrat, Galam packaging,Amal Siudy, Regba, Ambar, Beit Oren

Sap Business One: Tobol Group (Todan), Magic software (Complete), Yohananof (Todan),Naan Dan (Complete), Mosad Betihut VeGehut (Xioma),Kardan (Ziv and Todan), NaamanPorcelan (Complete), BeSecure (Menahel4u), Panaya (Malam-Team), BDI (Malam-Team)

Partial List of project wins +(implementers)

3rd party SAP complimentary tools (partial list) Part 1


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Solution Israel Rep. Description

EPIuse Ness Selective data copies

Zoption Ness Integrating financial functions with Office - excel

Panaya Panaya Simulation and guidance for SAP upgrades

Intellicorp Livecompare

Ness Impact analysis (for SAP upgrades)

Object Manager Ness Software configuration management

OrgPlus Ness Visual HR management

Xpandion Ness Risk mng, behavioral analysis, license audit

ARX Cosign Ness Digital signature

IXOS-OpenText forSAP Top Solutions SAP content management and archiving

Printboss - Consist Consist, Ness Design/distribution of SAP forms

MessageManager Ness Unified messaging for SAP

SteerU SteerU Online guidance/EPSS for SAP

Innowera Ness Integration of SAP transactions with Excel

3rd party SAP complimentary tools (partial list) Part 2


65/181




Item Field -Informatica

Aman Data transformation for SAP

Clicksoftware Clicksoftware SAP workforce optimization

HR Load runner HP Israel software performance testing tools

HP Quality Center HP Israel automate QA testing

Cisco Data Privacy Cisco Data security on the network

CA Wily CA Israel Monitoring customer transactions in real time

Security Weaver Ness GRC (Access control, SOD)

3 party SAP complimentary tools (partial list) Part 2

List of global 3rd party tools for SAP optimization (Source - Ray Wang):

http://bit.ly/6rSabt

3rd party Oracle e-Business Suite
http://bit.ly/6rSabthttp://bit.ly/6rSabthttp://bit.ly/6rSabthttp://bit.ly/6rSabthttp://bit.ly/6rSabt


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complimentary products (partial list)


UPK (acquired byOracle)

Oracle Israel

Partners:SmartIT, JohnBryce, Ness,Advantech,

ONE1UP, Telos

Tools to increase productivity, usability,deployment & content creation

OMM (ObjectMigration Manager)

Unitask

Migration management and changemanagement for Oracle e-business

Print Director Enhanced Oracle printing

Dynamic Entity Data management and control toolAOA

(Add-on Applications)AOA Travel management system

ERP Consultants - Partial List( l h b l d k !)


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(Alphabetical order, not a ranking!)

Accenture

Bit-Plus Byon

Deloitte Touche

Ernst & Young

HMS Meteor

OIC

Seker

TCS Israel - Tata

Tulip

Several Independent advisors

Learning tools - trends

Enterprise

Applications


68/181



Learning tools trends

LMS market changing in Israel. more options of tools

today include best-of-breed solutions, ERP modules, opensource (Moodle) and SaaS options

Internal (employees) and external (customers) initiativesare commonly separated different content, different

tools and delivery methods

Connecting learning with portals (learning portal) andother KM initiatives is becoming a best practice

Learning is also happening in social media andcollaboration, not just in formal courses. But sociallearning is a difficult new concept to adapt to

Applications


Enterprise

Applications


69/181




Organizations looking for new ways to managelearning processes:

More on the job learning in real time (the user gets

online guidance while performing tasks)Less frontal face-to-face courses (although this will

continue for special cases and specific user groups for example, upper management)

Less manuals (nobody reads them anyway)More E in learning (but as a complementary tool)

Applications

Learning tools partial list Part 1


70/181




Product Rep Integrators CategoryNew

customers(2009)

UPK Oracle Israel SmartIT, John Bryce,Ness, Advantech,One1UP, Telos

Learning content generation,EPSS

Bezeq, Delek,Nice, Alladin,Bank Leumi, 013,JEC, Supersol

Eyeview Eyeview John Bryce Video tutorials (increaseweb customer conversion) 888, Clalit HealthServices

Windimo ONE1 ONE1 Learning content generation,LMS Coca Cola,Delek, Clal

Moodle (open source) ONE1, Consist,Matrix, Kineo (+Elad)

LMSSAP SAP Israel AKT LMSOracle

Oracle Israel AKT LMS

Cornerstone Amarel Amarel LMS and Talent Mng. ECIBritanica Britanica Britanica, John

Bryce, AKTLMS

Lio - KryonSystem Kryon Systems,Or-Team, Ness Or-Team, Ness Online Help: performingtransaction for the userSLK for SPS Microsoft LMS elements



71/181




Product Rep Integrators CategoryNew

customers(2009)

Saba AKT AKT LMS AlvarionEKP Shamaym Shamaym LMSQuestion mark AKT AKT Test Authoring softwareOut Start Malam-Team Malam-Team LCMS Learning Content

Management SystemComposica Shamaym Shamaym Learning content generationHorizon Winba Shamaym Shamaym Virtual ClassroomSteerU SteerU EPSS online guidanceRansys (Nemala) Ransys Ransys Effectiveness measurementComposia

Matrix EPSS

E-Glue Or-Team EPSSE-Tracker Solan Yael, Advantech,

SmartEPSS Colmobil

Trainmate Trainmate Learning content generationEpiplex SIT SIT Documentation and

simulation

KM


72/181



Knowledge ManagementMain Theme 2010:The practical approach for ECMThe social knowledge worker

What do organizations want to achieve?

KM


73/181



What do organizations want to achieve?

To provide chewed-up information to therelevant process and the relevant user

To create a culture of sharing

The goal is not to manage knowledge, it isto manage results by using knowledge

Source: quotes from participants in STKIs round table using Web 2.0 for

internal Knowledge Management

KM still has a bad reputation(S B i & M l )

KM
http://einatstki.blogspot.com/2009/05/web-20.htmlhttp://einatstki.blogspot.com/2009/05/web-20.htmlhttp://einatstki.blogspot.com/2009/05/web-20.htmlhttp://einatstki.blogspot.com/2009/05/web-20.htmlhttp://einatstki.blogspot.com/2009/05/web-20.htmlhttp://einatstki.blogspot.com/2009/05/web-20.htmlhttp://einatstki.blogspot.com/2009/05/web-20.htmlhttp://einatstki.blogspot.com/2009/05/web-20.html


74/181



(Source: Bain & company report on Mng. tools)

Low

satisfactionlevel

Knowledge Mng. Maturity Model 2010

KM

Trends


75/181



g g y

Investment

to make money

Cut costs, Increase

productivity

Investment

for regulations

Commodity IT

Services


Records

management

Archiving

Business Value

Market Maturity

Pure

Business

Project

IT+business

Project


Ent.

SearchECM

silosGatewayportal

e ds

InternalBlogs

Internal

social

networksInternal

Wikis

Generation Y employees KM

&

Web

2

0


76/181



Generation Y employees

The Digital Native(your new employee)

Web2.0

Social media for all !N j f kid i h h i

KM

&

Web

2

0


77/181



Not just for kids with too much spare timeWeb2.0

Source: eMarketer

Users from different age groupsconsume social media (but differently)

KM

&

Web

2

0


78/181



consume social media (but differently) Web2.0

Source: Royal Pingdoms study ages of social network users

http://ow.ly/19cPt

Use of web 2.0 tools for knowledge mng.

KM &

Web

2

0
http://ow.ly/19cPthttp://ow.ly/19cPthttp://ow.ly/19cPthttp://ow.ly/19cPthttp://ow.ly/19cPthttp://ow.ly/19cPthttp://ow.ly/19cPthttp://ow.ly/19cPthttp://ow.ly/19cPthttp://ow.ly/19cPt


79/181



Source: STKI round table

using Web 2.0 for internal Knowledge Management

Web2.0

The biggest barriersnot security concerns

KM &

Web

2

.

0
http://einatstki.blogspot.com/2009/05/web-20.htmlhttp://einatstki.blogspot.com/2009/05/web-20.htmlhttp://einatstki.blogspot.com/2009/05/web-20.htmlhttp://einatstki.blogspot.com/2009/05/web-20.htmlhttp://einatstki.blogspot.com/2009/05/web-20.htmlhttp://einatstki.blogspot.com/2009/05/web-20.html


80/181



not security concerns

Poor ROI measurement

Lack of top management support

Fear of contributing to an overflow of information

Hard to create the right organizational culture Generation gaps (Generation X, Y, baby boomers)

Source: STKI round table using Web 2.0 for internal Knowledge Management

Web2.0

Upcoming STKI round table
http://einatstki.blogspot.com/2009/05/web-20.htmlhttp://einatstki.blogspot.com/2009/05/web-20.htmlhttp://einatstki.blogspot.com/2009/05/web-20.htmlhttp://einatstki.blogspot.com/2009/05/web-20.htmlhttp://einatstki.blogspot.com/2009/05/web-20.htmlhttp://einatstki.blogspot.com/2009/05/web-20.html


81/181



Upco g S ou d tab e

Participation: (Not) for everyone

KM &

Web

2

.

0


82/181



Source: http://om.ly/Ioix

Source: Forrester

Web2.0

#1 Reviewer on Amazon:

KM &

Web

2

.

0


83/181



#1 Reviewer on Amazon:

Source: http://om.ly/Ioix

Web2.0

Web 2.0 policy: Dont be so harshKM &

Web

2

.

0


84/181



The strict approach to internal Web 2.0(no discussion on restaurants/ travel/ anything other than job

related issues) is usually not successful

Most organizations told us that other than

publicity or bad mouthing they will allowand encourage free discussions

Allowing employees (who are social bynature) to discuss non-job related issuesprovides a great guide on how to use theplatform for knowledge sharing

eb 0


85/181

Enterprise 2.0 solutions mapSource: Hinchcliffe & Company

KM

&

Web

2

.

0


86/181



Source: Hinchcliffe & Company

Web 2.0 in the organization:what have we learned so far?

KM

&

Web

2

.

0


87/181



what have we learned so far?

Web 2.0 within the organization SHOULD besomewhat managed )cant be completely bottom-upand chaotic)

ROI? Almost impossible to show

Practical way is to market the benefits that weregained and measure usage

Web 2.0 initiatives must accommodate different levelsof participation

Must be process-oriented

ECM components

ECM


88/181



p

Archiving DocumentMngt.

DigitalAssetMngt.

RecordsMngt.

EmailMngt.

WebContentMngt.

Contentcapturingtools

Collab-oration

Workflow/BPM

The full-blown ECM suite approach:

New product features: Richer mobile interface

Record management and DAM increasing

Sharepoint connectors

ECM lifecycle


89/181



y

ContentCreation

Storage &manage-

mentRetrieval

Distrib-ution

Collab-oration

Archiving

Scanning

OCRE-forms

Doc. management

DAM - DIgital AssetManagement

Digital rights

Security

metadata

Search

Taxonomies

Portal

IntegrationWith Apps as

Front ends

Imaging

BPM, WF

Sharing &

CollaboratingDocuments

Document

workspaces

archiving

Recordsmanagement

ECM Front stage versusECM back stage

ECM


90/181



ECM back stage

2 Tiers in ECM are starting to appear: MOSS in the Front

High-end ECM in the back: Matrix: ECM for MCE concept

IFNs SPS connector

Top solutions' Seeunity (MOSS Open Text/ Documentum)

Documentum MOSS connection

Internal Enterprise Content Management:Providers in Israel (doesnt include WCM)


91/181



( )Product Israeli Rep. Integrators

IBM FileNetIBM Israel

Yael-IFNYael-IFN

DriveU, Contex, Qualidocs (Livelink), SPSconnector, ICC, CMOD

Yael-IFN Yael-IFN

EMC - Documentum EMC, Ness Ness, Llxa

Interwoven (Autonomy) Xioma Xioma

Open Text Livelink ECM;

IXOS-OT for SAP; Seeunity;Acadre (3rd party for OT);

Wertheim (add-ons for OT)

Top Solutions Top Solutions

MOSS Microsoft Many ISVs Top-Soft

Oracle (Stellent) Oracle Israel Malam-Team

Tower - Trim (acquired by HP) HP HP, MindUSharedocs ELAD ELAD

DocMaster OmnisysOmnisys, Matan, Business

Solutions

D2K Matrix Matrix

Otzar Aman Otzar

Ada system Artis Artis, Taldor, Malam-Team

Enterprise Content Management(ECM) Products in Israel 1Q2010


92/181



LocalSup

port

Market Presence

Documentum

MOSS/MSFT-based Solutions

FileNetHigh-End

Mid-tier

(ECM) Products in Israel 1Q2010



Interwoven

Open Text

OtzarWorldwide

Leader

Vendors to Watch:

Oracle (Stellent)

HP (Tower softw.)

Sharedocs

Artis


93/181

Special Purpose KM Apps:Productivity Management Applications


94/181



Productivity Management ApplicationsRepresenting/

Developing CompanyProduct Examples of Apps

Top Solutions,Actionbase

ActionBase Action Items/Decisions management ,,

ONE1, Matarot QM7-Quality management tools

,,

Malam-Team,

KCS

(Byon partners)

Generica Objects Management, Regulations

Elad Sharedocs, , ,

,, ,

,outlook extender

Matrix D2K-Pro , , ,

Tmura Decision-Pro Decisions management

Kotev Web Nest

Omnisys DocMaster, ,

Special Purpose KM Apps:Information Centers Management


95/181



Information Centers ManagementCompany Product Examples of Apps

Olive Olive Software E-Publishing, Content Intelligence

Malam-Team Kana KnowledgeBase

Blue Phoneix,Top solutions

partner

DSKnowledge KnowledgeBase

Mckit Linkware KnowledgeBase

SalesforceService CloudsKM (based on

acquisition)KnowledgeBase

IT Navigator Knova KnowledgeBase

Business

Solutions Talisma Knowledgebase

IDEA IDEAManagement of Archives/ Libraries/

info Centers

Exlibris ExlibrisManagement of Archives/ Libraries/

info Centers

ROM TipTop

Enterprise Search TrendsKM

Search


96/181



2 levels of search:

Basic enterprise search (80/20 rule)

Advanced search:

Structured and unstructured

Advanced visualization

Rich media search

Social media search (sentiment analysis)

Smart / automatic tagging

Federated (starting to become a basic capability)

Search & Information RetrievalPlayers in Israel


97/181



y

ProductRep/company

in IsraelOther impl.

partners

Autonomy Matrix Elbit, Taldor

Microsoft - FAST Microsoft ONE1, eWave, Matrix

Enterprise Search - MOSS Microsoft Many ISVs

Google Enterprise Search Taldor

Vivisimo Top Solutions, Netwise

Search Lite Matrix (Scepia)

Nogacom Nogacom Malam-Team, Netwise

Omnifind IBM Israel

AttivioYael Software, Ness -

Defense

Oracle SES Oracle Israel Verasity

XRS 2001

Rexigo Dvash

Morphix Melingo

Mila )morphology(

Lucene open source

Worldwide

Leader

Search & Information RetrievalSelected Wins 2009-1Q2010:


98/181



Google (Taldor): Attorneys bureau FAST: Amdocs, ECI, Army unit

Selected Wins 2009 1Q2010:

Upcoming STKI round table


99/181



IT KM Consultants - Partial List:(Alphabetical order, not a ranking!)


100/181



AKT - e-Learning

Aman Design & UI KM UI

Blink: Web 2.0 specialists

Byon -KM strategy&

processes Digidoc Scanning

processes planning

Ergo KM consulting

Gait documentmanagement

IT Solutions

(Alphabetical order, not a ranking!)

Matrix Strategy, Assimilation

Netwise KM UI

ROM

SRL (Nihulim)

Yael KM strategy

Business Solutions

Independent consultants

Knowledge Management KM


101/181



The FUTUREKM trends are theCURRENTinternet trends

Want to see what KMwill look like in a coupleof years?

Look at the use ofinternet content

Knowledge Management

KM


102/181



Twitter visualization tool(Mentionmap)

See which topics areDiscussed in your network

Semantic Web: Web 3.0 KM


103/181



meaning of information and services on theweb is defined (semantics), making it possible forthe web to "understand" and satisfy the requestsof people and machines to use the web content(Source: wikipedia)

An alternative definition:

A way to clean up the mess web2.0left behind!


104/181

Only 25% of the organizationis using BI !

BI


105/181



g

Source: Information WeekHebrew translation of the article: KMROM

http://www.kmrom.com/Site/Articles/ViewArticle.aspx?ArticleID=1157&P=59

Active BI

BI for the masses

with which tool?

KPIs, BSC, dashboards, Mobile BIOLAP, analysis

Query, reporting, Mobile BI

BI Generations

BI


106/181



Gen. 3:Active Analytics

Injecting BI into dailyprocesses

Frauddetection

DW updatedonce a day

Scaling whilecontrolling costs

Reports foroperational and

strategic needs

Gen. 1:Passive BI

PredictiveAnalytics

Risk KPIs in BSC

Events detection

Offer management(Batch processes)

Gen. 2:Active BI

Real timeoffer

management

Real time

BI Maturity Model 2010

BI

Trends


107/181



Investment

to make money

Cut costs, Increase

productivity

Investment

for regulations

Commodity IT

Services


Business Value

Market Maturity

Pure

Business

Project

IT+business

Project

Tactic

BI/DW Size of figure =complexity/cost of project

Active

BI

Data

Governance,

MDM

Balanced

Scorecard

Dashboard

Budget

Planning

Real time

Offer

manag,Predictive

analytics

What will be the hot BI topics? BI


108/181



At the back end:

DATA - Data quality, MDM, data governance, more realtime and faster processing

At the front end:

Data mining, predictive analytics, more analysis will bedone at the user level

New technologies will be embedded in the tools organizations

are already using today: modeling at the user level, optimizedperformance (parallel computing, in memory processing,column-based etc.), data visualization, Mobile interfaces

su tes prov ers try ng to catc upwith small players BI innovtion

BI


109/181



Organizations still feel that the BI suites UI is not intuitiveenough, more innovation is needed.

New BI players offer more innovative ways to analyze data

Announcements from BI vendors to accommodate thisneed:

Microsoft PowerPivot (aka-Project Gemini) - selfservice in memory BI to spreadsheet users

SAPs Explorer (Polestar acquisition) search+BIexploration

SAP Explorer (search + BI)


110/181



User writes search string

In-memory analytics BI


111/181



Query the data

on diskQuery the datain memory

Server DesktopSource: BI Scorecard

Vendors: IBM- TM1, SAP BWA, Qliktech, Microstrategy

(V9), Microsoft PowerPivot, Tibco-Spotfire, Tableau


112/181

BI Budget is stretched to the limitThis will allow SaaS and open source BI to grow

BI


113/181



Due to high licensing costs (>1000$ per user)

organizations are moving towards site-based pricing andwill be more open to new delivery models

We will see some use of open source BI options (ForEnterprises it will be in niche areas, For ISVs will be OEM)

Software is 20% of the BIproject cost (the cost opensource can save)

Open Source BI tools maturing(Jaspersoft, Pentaho, BIRT) -in their third or more releases

Source: Information Management

BI in the Cloud(Source: Cutter)

BI


114/181



19% of organizations surveyed answered theyre using

some sort of cloud based BI/DW Drivers: funding problems; SMBs who didnt yet enter

BI/DW saw it as an easy way to enter

Physical data in the enterprise, logical model in the cloud

73% of the companies using Cloud-based BI/DW showedpositive results/cost savings

59% of them are still keeping traditional BI tools

33% of them are keeping also local copies of BI output

Adoption barrier: BI isnt usually a classic generic tool,needs to be customize to fit organizations needs

Private BI cloud BI


115/181



Started to occur in the U.S

located behind the end-user organization's firewallcreate and manage large numbers of data warehouses

and data marts that can be deployed across a commonpool of physical, virtual, or cloud infrastructure (Cutter

definition)

Can be self-provisioned by analysts and other users(without requiring a lot of IT assistance)

Vendors: Analytic databasesuch as Teradata, Greenplum

Mobile BI application

BI


116/181



Mobile BI application can be a totallydifferent experienceBI for iPhone

Source: http://www.roambi.com

RoamBI (Highview)

Financial and Budget Planning packagesPackage Rep in Israel Integrators
http://www.roambi.com/http://www.roambi.com/


117/181



Hyperion - OracleOracle Israel,

HMS

HMS, Business & Decisions, Ness,Gilon, Advantch and other potential

partners

TM1 (part of IBM-Cognos) IBM Israel, Byconix Byconix, Ernst & Young, Gilon

Cognos (IBM)IBM Israel

LibiLibi, 7th Dimention, Gilon

SAP SEM BPS

+ Recently Acquired products:

Outlooksoft, Pilot

SAP Israel Ness, IBM, HP, Advantech

B.O Planning/consolidation/profitability & Costing(SAP company) + SAP BPC, SAP

SM

SAP IsraelMatrix, Gilon, Highview, Menahel4U,

other SAP/B.O partners

Power OLAP Top-IT, Xioma Top-IT, Gilon

SAS Mia computers Mia

CFODREAM The 7th Dimension The 7th Dimension

Clarity Tulip

Global - Spreadsheet server Yael software Yael Software

Gomla (mainly Costing) Gomla

GEAC Ness Opisoft

Worldwide

CPM Leaders

Scorecard & Dashboard players in IsraelPackage Rep in Israel Integrators

IBM I l


118/181



IBM-Cognos - CPM, CMM,Celequest

IBM IsraelLibi

Libi, Opisoft, Gilon, Libi, Malam-Team(Data Mine), IBM, Cognos, Consist

Hyperion - Oracle Oracle Israel, HMS HMS, Business & Decisions

SAP Business Objects Xcellius(dashboard) SAP Israel

Matrix, Advantech, Highview, ONE1 BI,Consist, Gilon, Ness, IBM, Taldor, Enix,

Point of View, Ratio, Malam-Team

SAP Business Objects SSMStrategy Manager SAP Israel

SAS EIP Mia Computers Mia, Gilon

Panorama Panorama Gilon, Consist, HighView, Data Cube,Integrity, ONE1 BI, Citrine BI, VisionBI

Business Solutions

Actuate Performancesoft Suite Ratio Ratio

Qlikview Net-IntentGilon, ONE1 BI, Malam-Team (Data

Mine), Highview

PerformancePoint Server Microsoft Israel Gilon, Consist, ONE1 BI, HighView,Opisoft, Malam-Team (Data Mine)

Intellisys Intellisys Consist, Gilon, VisionBI, Ratzio

DSP (for mobile) Eternity Eternity

iDashboard Eternity Eternity

QPR TopIT TopIT, Consist

Point of View Point of View Consist, DBNet, Ness Matach

A unified presentation/visualization layeron top of existing BI tools

BI


119/181



Solutions/Products in Israel

Highview B:Eye

Intellisys

Source: Jignyasa


120/181

BI General Platforms (Part 1):Package Rep in Israel Integrators


121/181



Package Rep in Israel Integrators

SAP BW + Business

Objects, Explorer SAP Israel

Matrix, Advantech, Taldor, SRL, Malam-Team +

Data Mine, Xact, Gilon (+Amplio), ONE1BI,Consist, Point of View, IBM, Data Cubes,

VisionBI, Active View, Highview, Ness, HP

Microsoft (SQL Server +

PerformancePoint Server)Microsoft Israel

Consist, Gilon, ONE1 BI, HighView, Opisoft,

Advantech, Gstat (datamining), SRL, Bynet SW,

Eternity, Data Mine, Matrix, Elad, Malam-Team

(Data Mine), Libi, Top-soft, MOSS partners

Cognos (An IBM company) IBM Israel, Libi

Libi, Opisoft, Seven-D, Gilon, Consist, Eternity,

Advantech, IBM, Mirkam (Energy), Malam-

Team + Data Mine, ONE1 BI, Normative, SRL

WebFOCUS SRL SRL, Gilon, Malam-Team, ALD

OBI EE

Oracle Israel

Oracle Consulting, Taldor, Gilon, Advantech,

Yael, IBM, ONE1 BI, Malam-Team + Data Mine,

HighviewBI Apps (prepackaged BI for

Oracle, Siebel etc.)

Point of View 2008 Point of View Consist, DBNet, Ness Matach, Libi

BI General Platforms (Part 2):Package Rep in Israel Integrators


122/181



SPSS Genius Genius, Gstat, Matrix

SAS (Platform + analytical) Mia Computers Mia, Gilon, Pareto, Business & Decisions

Panorama Panorama

HighView, Gilon, Consist, Data Cube,

Integrity, ONE1 BI, Ness, Business

Solutions, Citrine BI, VisionBI

Qlikview Net-IntentGilon, ONE1 BI, Malam-Team (Data

Mine), Highview

Microstrategy Mittwoch Mittwoch

EIS (Sigma) Gilon Gilon

Actuate iServer

(Enterprise Reporting)Ratio Ratio

Syndera (Operational BI) Ratio RatioDynamics BI (BI Microsoft

Dynamics - ERP and CRM)Highview Highview

Spotfire (Tibco) Yael Software Yael Software

Tableau (data visualization) Malam-Team

Pentaho (Open source BI) Eternity, Tikal

BI Specialized Products:Package

MarketingCompany

Description


123/181



DQA Gilon Data Quality

BI Portal Gilon Dashboard, BI Portal

Tachlit CDI Gilon Customer data enrichment and unification

OLAP cube manager Gilon Solution for MSFT OLAP cube

Verix (Business Events) Gilon Identifying business events (exceptions)

EQM Consist Monitoring & configuration for Business Objects

PowerView HighView Generation of BI data in Powerpoints

Babylon Enterprise Ness Can be used for Metadata/ data retrieval

Gstat Analytical Platform Gstat Next best offer, Supply Chain

Astra Eternity Framework for SSRS (Reporting Services)

SAP BIA (BI Accelerator) SAP Israel, HP Appliance for accelerated BI performance

Mellmo: RoamBI (iPhone) Highview Highview

Verigence (BI dev. Tool) Highview Highview

B:eye (Visualization layer) Highview Highview

Intellisys (Presentation layer) Intellisys Consist, Gilon, VisionBI, Ratzio

BSP - METAmanager Libi Utility tool for Cognos metadata

BSP - Version Control Libi Version control for Cognos

Insfocus Insfocus BI for Insurance sector

Open Source BI & Data Mining tools


124/181



Source: Open Source BI: A Market Overview, Steve Holub

http://www.osbr.ca/ojs/index.php/osbr/article/view/962/926

Front end BI tools:Positioning in Israel 1Q2010
http://www.osbr.ca/ojs/index.php/osbr/article/view/962/926http://www.osbr.ca/ojs/index.php/osbr/article/view/962/926http://www.osbr.ca/ojs/index.php/osbr/article/view/962/926http://www.osbr.ca/ojs/index.php/osbr/article/view/962/926http://www.osbr.ca/ojs/index.php/osbr/article/view/962/926http://www.osbr.ca/ojs/index.php/osbr/article/view/962/926


125/181



LocalS

upport

Market Presence

WebFOCUS

Cognos(IBM)

Microsoft

B.O(SAP)

SAS

Oracle



Panorama

This positioning includes only Front End BI tools (reporting, query, analysis, dashboards)and does NOT take into consideration the depth of analysis with these tools

Qlikview

Worldwide

Leader

Spotfire

Vendors to Watch(Relatively new):

BI Selected Installations 2009-1Q10Partial List of selected wins +(implementers)


126/181



Business Objects: Mamaz, Tama, Bforex, Shabas, Egged, Risko, Tnuva Romania, expansions Shlomo sixt,Mirs, Clal, Igud, Direct Insurance

SAP BW: Colmobil (Amplio-Gilon), Bazan (Advantech), Bank Hapoalim (Advantech), Bank Leumi(Advantech)

Spotfire: El Al, CI company

Qlikview: Bezeq online, Africa Israel, Mey-Eden (Gilon)

Panorama: Harel BI on SAP (Highview), Negev (One1), Shachal (One1), Mirs, Radvision, Bank Yahav,Geocartographia, Polimer logistics, SintecMedia-OEM, EasyNet, Neto

Oracle (OBI EE): Bank of Jerusalem, GSK, Applied Materials, UPS

Microsoft PPS/RS: Army units (Eternity), Ko-op Ribua Kachol, Ministry of Justice, Rambam hospital(Opisoft), ECI (Consist), IEC (Consist), Elisra (Consist), D&B (SRL), Hiro-media (SRL), Meches (Elad), M. ofJustice (Elad), Joint (Eternity), Keter Plastic (Opisoft), Sakal (Eternity)

Cognos: Menora, Elyiahu, IDF Hatal, Zoran, Comverse, Mobixell (Eternity)

Oracle BI Apps: Comverse (Gilon), Clalit (Gilon), Visa CAL HR, Tnuva

Sas: Social security enterprise BI, several other projects in Risk management

Point of view:ERP OEM

Jaspersoft (openn source BI): Idit (Eternity)


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Social media analysis

BI &

Social

media


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New type of information - Real time data (what ishappening right now?)

Social media websites contain a wealth ofinformation about peoples preferences, sentiments,trends - in real time

Social media analysis will often be offered in SaaS

Will be either under marketing /or CRM / or BI

Will require the following technologies: text mining,

NLP natural language processing, relationship andentity extraction, data mining, and the ability ofcombining structured and unstructured analytics

Levels of social media involvement BI &

Social

media


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1) Listen2) Analyze/understand

3) React

4) Measure

5) Create interactions

Start here:Simple to do,

High value!


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Why analyze social media?

BI &

Social

media


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Source: http://www.slideshare.net/tactica_inc/the-

conversation-an-introduction-to-social-media-presentation

BI & Data specialists - Partial List(Alphabetical order, not a ranking!)Part 1


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Accenture: Strategic business level consulting

Aman Stood out in data management

Activeview Advantech stood out in Business Objects on SAP BW

Byon - KPIs

BI-Pro stood out in strategic BI consulting

Business & Decisions

Consist stood out in BOXI upgrades and Performancepoint

Data Cube (BI for Retail)Data Mine (Malam-Team)

Elad - Microsoft

Eternity stood out in Microsoft

Ergo stood out in Balanced Scorecard consulting

Gilon stood out in EIM consulting, risk mng, BICC, acquired Amplio + Synergy Gstat

HighView stood out in panorama, BSC/dashboards

HMS stood out in strategic financial BI, risk management

BI & Data specialists - Partial List(Alphabetical order, not a ranking!)Part 2


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IBM BI and new strategic optimization analysis (BAO)

Inquera stood out in product catalog data cleansing

ONE1 BI

Opisoft stood out in Microsoft/ Performancepoint

Libi

Matrix

Pareto Data Mining Point of View

Normative

Ratio BSC and KPIs consulting

SRL

TCS Israel Tata - Strategic business level consulting

Vision BI


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Worldwide MDM trends MDM


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MDM increasing, many companies already havemore that 1 MDM

We will see a lot more data managementcapabilities in IT data quality, MDM, data

mining and analyticsAs organizations use more SaaS, more decisions

will be made at the business level, the data willbecome more decentralized, and IT will take a

more data-centric approach

MDM Reality in Israel

MDM


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Different terminology (MDM, ODS, Operational DW, EII),

user organizations confused (also vendors) In MF-based organizations there is usually more

centralized data but also a fear of increasing MF costs

Historically - different approaches for solving

operational data consistency problems:Homegrown self-developed MDM

CRM as MDM for customer data or other operationalsystems acting as master data store

DW acts as MDM Operational DW Artificial solution only one person is allowed to

open up a new client

MDM Maturity model MDM


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MDMMDM as an accelerator for otherprojects ROI


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Examples of MDM ROI:

CRM: 13% increase in CC productivity.

BUT CRM + MDM: 18% Reducing order time in 2% with PIM.

Increased response to campaign by 15%

Reduced credit risk cost by 2%

Reduced annual compliance cost by 75% Easiest to justify in M&As, compliance needs, and as a

foundation for CRM/other large project

MDM is viewed as an infrastructure,Hard to explain the value of MDM to the business level

MDM project characteristics

MDM


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Typical MDM project staff profile (worldwide data):8 people (25% of them from business units, 40%

internal IT, 35% external SI)

Main domains still Customer (23%) and Product (23%)

Software is 25% of the cost (Project= 4 x license)Average implementation time: 6-12 months

Source: Information Difference research study on MDM: http://bit.ly/agz57f
http://bit.ly/agz57fhttp://bit.ly/agz57fhttp://bit.ly/agz57fhttp://bit.ly/agz57fhttp://bit.ly/agz57fhttp://bit.ly/agz57f

8/9/20

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