Summer Internship Project on Vodafone South Ltd.

CHAPTER 1.1 ABSTRACTSmall and Medium Enterprises play a vital role for the growth of Indian economy by contributing 45% of the industrial output, 40% of exports, 42 million in employment, create one million jobs every year and produces more than 8000 quality products for the Indian and international markets. As a result, MSMEs are today exposed to greater opportunities for expansion and diversification across the sectors.

The Indian market is growing rapidly and Indian industry is making remarkable progress in various Industries like Manufacturing, Precision Engineering, Food Processing, Pharmaceuticals, Textile & Garments, Retail, IT, Agro and Service sectors. SMEs are finding increasing opportunities to enhance their business activities in core sectors.

SMEs play an important role in the economic and social development of the country.

While offering huge opportunities, SMEs are more vulnerable to industry cycles and technological progress than large companies. Therefore, it is observed that the SME portfolio has more non-performing assets than large companies.

SME - Cluster Attractiveness Report 2010 is a special report to help clients identify High Growth Sectors and Clusters within the SME space, and understand the investment opportunities, success factors, and key risks for these sectors and clusters.

The report covers 16 SME-dominated sectors and 25 clusters within these sectors.

The sectors covered in the report are:

Textiles Ceramic Tiles & Sanitary Ware

Auto Components Dyes & Pigments

Leather Products Pumps

Machine Tools Gems & Jewellery

Rice Mills Re-Rolling Mills

Plastic & Plastic Products Poultry

Packaging Refractories

Food Processing Sea- Food

Indian Small and Medium Enterprises (SME) sector has emerged as a highly vibrant and dynamic sector of the Indian economy over the last five decades. SMEs not only play crucial

1

role in providing large employment opportunities at comparatively lower capital cost than large industries but also help in industrialization of rural areas. SMEs are complementary to large industries as ancillary units and this sector contributes enormously to the socio-economic development of the country. The Sector consisting of 36 million units, as of today, provides employment to over 80 million persons. The Sector through more than 6,000 products contributes about 8% to GDP besides 45% to the total manufacturing output and 40% to the exports from the country. The SME sector has the potential to spread industrial growth across the country and can be a major partner in the process of inclusive growth.SMEs also play a significant role in Nation development through high contribution to Domestic Production, Significant Export Earnings, Low Investment Requirements, Operational Flexibility, Location Wise Mobility, Low Intensive Imports, Capacities to Develop Appropriate Indigenous Technology, Import Substitution, Contribution towards Defence Production, Technology – Oriented Industries, Competitiveness in Domestic and Export Markets thereby generating new entrepreneurs by providing knowledge and training.Despite their high enthusiasm and inherent capabilities to grow, SMEs in India are also facing a number of problems like sub-optimal scale of operation, technological obsolescence, supply chain inefficiencies, increasing domestic & global competition, working capital shortages, not getting trade receivables from large and multinational companies on time, insufficient skilled manpower, change in manufacturing strategies and turbulent and uncertain market scenario. To survive with such issues and compete with large and global enterprises, SMEs need to adopt innovative approaches in their operations. SMEs that are innovative, inventive, international in their business outlook, have a strong technological base, competitive spirit and a willingness to restructure themselves can withstand the present challenges and come out successfully to contribute 22% to GDP. Indian SMEs are always ready to accept and acquire new technologies, new business ideas and automation in industrial and allied sectors.The selection of these sectors is based on market feedback and our understanding of new segments that require independent coverage.

1 Consumer foods 9 Education content Development

2 Dairy and milk products 10 Quick service restaurants

3 Non-alcoholic beverages 11 Auto Dealership

4 Poultries / Hatcheries 12 Glass

5 Rice 13 Packaging

6 Sea food / Fisheries 14 Pesticides

7 Diagnostic centers 15 Micro Finance

8 E-commerce 16 City Gas Distribution

Manufacturing Enterprises – Investment in Plant & Machinery

2

Description INR USD($)

Micro Enterprises Up to Rs. 25Lakh Up to $ 62,500

Small Enterprises above Rs. 25 Lakh & up to Rs. 5 Crore

above $ 62,500 & up to $ 1.25 million

Medium Enterprises

above Rs. 5 Crore & up to Rs. 10 Crore

above $ 1.25 million & up to $ 2.5 million

4

segments of an Enterprise

VGE- Global accounts NC- National Corporate Govt.- Central & state SME- Small emerging medium enterprise

Despite its commendable contribution to the Nation's economy, SME Sector does not get the required support from the concerned Government Departments, Banks, Financial Institutions and Corporate, which is a handicap in becoming more competitive in the National and International Markets.SMEs face a number of problems - absence of adequate and timely banking finance, limited capital and knowledge, non-availability of suitable technology, low production capacity, ineffective marketing strategy, identification of new markets, constraints on modernization & expansions, non-availability of highly skilled labour at affordable cost, follow-up with various government agencies to resolve problems etc.

CHAPTER 1.2 INDUSTRY PROFILE

3

Service Enterprises – Investment in Equipment’s

Description INR USD($)

Micro Enterprises Up to Rs. 10Lakh Up to $ 25,000

Small Enterprises above Rs. 10 Lakh & up to Rs. 2 Crore

above $ 25,000 & up to $ 0.5 million

Medium Enterprises

above Rs. 2 Crore & up to Rs. 5 Crore

above $ 0.5 million & up to $ 1.5 million

India's telecommunication network is the second largest in the world based on the total number of telephone users (both fixed and mobile phone). It has one of the lowest call tariffs in the world enabled by the mega telephone networks and hyper-competition among them. It has the world's third-largest Internet user-base. According to the Internet and Mobile Association of India (IAMAI), the Internet user base in the country stood at 190 million at the end of June, 2013. Major sectors of the Indian telecommunication industry are telephony, internet and television broadcast Industry in the country which is in an ongoing process of transforming into next generation network, employs an extensive system of modern network elements such as digital telephone exchanges, mobile switching centers, media gateways and signaling gateways at the core, interconnected by a wide variety of transmission systems using fiber or Microwave radio relay networks. The access network, which connects the subscriber to the core, is highly diversified with different copper-pair, optic-fiber and wireless technologies. DTH, a relatively new broadcasting technology has attained significant popularity in the Television segment. The introduction of private FM has given a fillip to the radio broadcasting in India. Telecommunication in India has greatly been supported by the INSAT system of the country, one of the largest domestic satellite systems in the world. India possesses a diversified communications system, which links all parts of the country by telephone, Internet, radio, television and satellite.[9]

Indian telecom industry underwent a high pace of MARKET liberalization and growth since the 1990s and now has become the world's most competitive and one of the fastest growing telecom markets. The Industry has grown over twenty times in just ten years, from under 37 million subscribers in the year 2001 to over 846 million subscribers in the year 2011. India has the world's second-largest mobile phone user base with over 929.37 million users as of May 2012. It has the world's second-largest Internet user-base with over 300 million as of June 2015.

The total revenue of the Indian telecom sector grew by 7% to ₹2832 billion (US$43 billion) for 2010–11FINANCIAL year, while revenues from telecom equipment segment stood at ₹1170 billion (US$18 billion).

Telecommunication has supported the socioeconomic development of India and has played a significant role to narrow down the rural-urban digital divide to some extent. It also has helped to increase the transparency of governance with the introduction of e-governance in India. The government has pragmatically used modern telecommunication facilities to deliver mass education programmers for the rural folk of India.

MARKET SIZE

4

https://en.wikipedia.org/wiki/E-governance

https://en.wikipedia.org/wiki/Digital_divide

https://en.wikipedia.org/wiki/Indian_rupee

https://en.wikipedia.org/wiki/Telecommunications_in_India#64335147

https://en.wikipedia.org/wiki/Indian_rupee

https://en.wikipedia.org/wiki/List_of_countries_by_number_of_Internet_users

https://en.wikipedia.org/wiki/List_of_countries_by_number_of_mobile_phones_in_use

https://en.wikipedia.org/wiki/Telecommunications_in_India#cite_note-http-9

https://en.wikipedia.org/wiki/INSAT

https://en.wikipedia.org/wiki/FM_broadcasting_in_India

https://en.wikipedia.org/wiki/Direct_To_Home

https://en.wikipedia.org/wiki/Access_network

https://en.wikipedia.org/wiki/Microwave_transmission

https://en.wikipedia.org/wiki/Signalling_gateway

https://en.wikipedia.org/wiki/Media_gateway

https://en.wikipedia.org/wiki/Media_gateway

https://en.wikipedia.org/wiki/Mobile_switching_centre

https://en.wikipedia.org/wiki/Telephone_exchange

https://en.wikipedia.org/wiki/Next_generation_network

Driven by strong adoption of data consumption on handheld devices, the total mobile services market revenue in India is expected to touch US$ 37 billion in 2017, registering a Compound Annual Growth Rate (CAGR) of 5.2 per cent between 2014 and 2017, according to research firm IDC.According to a study by GSMA, smartphones are expected to account for two out of every three mobile connections globally by 2020 making India the fourth largest smartphone market.The broadband services user-base in India is expected to grow to 250 million connections by 2017, according to GSMA.India saw the fastest growth in new mobile-phone connections with 18 million net additions in the third quarter of 2014, followed by China with 12 million new additions, according to a report by Swedish mobile network equipment maker Ericsson.International Data Corporation (IDC) predicts India to overtake US as the second-largest smartphone market globally by 2017 and to maintain high growth rate over the next few years as people switch to smartphones and gradually upgrade to 4G.In spite of only 5 per cent increase in mobile connections in 2015, overall expenditure on mobile services in India is expected to increase to US$ 21.4 billion in 2015, led by 15 per cent growth in data services expenditure, as per research firm Gartner.The Indian telecom sector is expected to generate four million direct and indirect jobs over the next five years according to estimates by Randstad India. The employment opportunities are expected to be created due to combination of government’s efforts to increase penetration in rural areas and the rapid increase in smartphone sales and rising internet usage.

INVESTMENTWith daily increasing subscriber base, there have been a lot of investments and developments in the sector. The industry has attracted FDI worth US$ 17,058.03 million during the period April 2000 to March 2015, according to the data released by Department of Industrial Policy and Promotion (DIPP).Some of the major developments in the recent past are:

Swedish telecom equipment maker Ericsson has announced the introduction of a new radio system in the Indian market, which will provide the necessary infrastructure required by mobile companies in order to provide fifth-generation (5G) services in future.

Out of the total number of smartphones shipped in India during the June 2015 quarter, 24.8 per cent were made locally - a significant rise as compared to 19.9 per cent in the previous quarter - as per Cyber Media Research firm.

Global telecom equipment makers like Ericsson, Nokia Networks and Huawei are looking forward to over US$ 1 billion revenue opportunity as mobile phone operators in India roll out high-speed broadband services on the 4G LTE technology across the country.

Lenovo Group of China has commenced manufacturing its smartphones in India, through its contract manufacturer Flex’s facility near Chennai, thus becoming the largest Chinese company to follow ‘Make in India’ strategy.

Foxconn, the world’s largest contract-manufacturing firm for consumer electronics and manufacturer for Apple products, has signed a Memorandum of Understanding

5

http://dipp.nic.in/English/Publications/FDI_Statistics/2015/india_FDI_March2015.pdf

http://s.ltmmty.com/click?v=SU46NTk1MjY6MTM1MTppbnZlc3Rpbmc6MjQxNzU4Y2Y5OWRlY2VjMWJjZjEzYjMzODg1YTI0NjA6ei0xMDk0LTc2MDk4OTQ1Ond3dy5pYmVmLm9yZzoyNTc0NjQ6NzI4YWMzZDc2OTQxNTg4NjkxNjhkNjI5NzQ2MWYzYzg6NTliZmQwMGQ4NzJjNGYzN2EzNWVmODllNDU3MThlOGU6MTpkYXRhX3NzLDcyOHgxMzY2O2RhdGFfcmMsMjtkYXRhX2ZiLHllcztkYXRhX2l0bl90ZXN0LDIwMTUwOTE4X2M7OjQ0OTI4Mjg&subid=g-76098945-77b8b4b66d52466d8419274fb1a07b0e-&data_ss=728x1366&data_rc=2&data_fb=yes&data_itn_test=20150918_c&data_tagname=A&data_ct=image_only&data_clickel=link&data_sid=2b07c754b9b59f97116541ea8184c65a

(MoU) with Maharashtra state government to invest US$ 5 billion over the next three years for setting up a manufacturing unit between Mumbai and Pune.

Micromax was able to secure trademark protection for 111 countries allowing it to enter other markets such as South Africa, Nigeria and Indonesia.

Karbonn looks to open an assembly line in Noida, Hyderabad and Bengaluru over the next 12 months in its efforts to eventually assemble and produce phones in India by earmarking an investment of Rs. 800 crore (US$ 121 million) over the next 3 -4 years

Bharti Airtel has moved up to be the third largest mobile operator in the world owing to its 303 million customers across.

Government Initiatives

The government has fast-tracked reforms in the telecom sector and continues to be proactive in providing room for growth for telecom companies. Some of the other major initiatives taken by the government are as follows:

With a view to encourage consolidation in the telecom sector, the Government of India has approved the rules for spectrum trading that will allow telecom companies to buy and sell rights to unused spectrum among themselves. The Union Cabinet chaired by the Prime Minister, Mr. Narendra Modi, gave its approval to the guidelines on spectrum sharing, aimed to improve spectral efficiency and quality of service, based on the recommendations of the Telecom Regulatory Authority of India (TRAI).

The Central Government’s several initiatives to promote manufacturing in the country, such as ‘Make in India’ campaign appears to have had a positive impact on mobile handsets manufacturing in the country. Companies like Samsung, Micromax and Spice had been assembling handsets in the country already. Xiaomi and Motorola, along with Lenovo have also started assembly of smartphones in India. Firms like HTC, Asus and Gionee too have shown interest in setting up a manufacturing base in the country.

The Government of India plans to roll out free high-speed Wi-Fi in 2,500 cities and towns across the country over the next three years. The program entails an investment of up to Rs 7,000 crore (US$ 1.06 billion) and will be implemented by state-owned Bharat Sanchar Nigam Ltd (BSNL).

CHAPTER 1.3 COMPANY PROFILE6

http://www.ibef.org/industry/telecommunications.aspx#40253721

http://www.ibef.org/news/airtel-becomes-third-largest-mobile-operator-globally

http://www.ibef.org/news/airtel-becomes-third-largest-mobile-operator-globally

http://www.ibef.org/news/karbonn-to-open-assembly-lines-factory-in-india



http://www.ibef.org/news/micromax-to-enter-developed-markets-receives-trademark-protection-for-111-countries

http://www.ibef.org/news/micromax-to-enter-developed-markets-receives-trademark-protection-for-111-countries

• India has the fastest growing telecom network in the world.

• Vodafone, Airtel, Idea, Reliance, Tata, BSNL, are market leaders.

• The name Vodafone comes from Voice data fone, chosen by the company to “Reflect the Provision of Voice and Data Services over Mobile Phones.”

• Vodafone is a mobile network operator with its headquarters in Newbury , Berkshire, England & UK now in INDIA.

• Vodafone India Limited is headquartered in Mumbai, Maharashtra.

• The Subscriber base is approximately 173 million customers as of September 2014.

• It is second largest mobile network operator in India by subscriber base.

• It offers both Prepaid and Postpaid GSM cellular phone coverage throughout India with better presence in the metros.

• Vodafone is the second largest player in telecom operator in India, with a market share of 22.95%.

• Vodafone currently has operations in 25 countries and partner networks in a further 42 countries.

• Vodafone in INDIA came with acquiring Hutchison Essar Ltd.

• Vodafone was launched officially on 21st September 2007. Than on hutch was rebranded as Vodafone.

• Vodafone Essar now has operations in 16 circles covering 86% of the India’s mobile customer base, with over 34.1 million customers.

• Vodafone Essar, under the hutch brand, has been named the most respected Telecom Company.

• Management Key People: GERARD KLEISTERLEE (CHAIRMAN) & VITTORIO COLAO (CEO)

• Best mobile service in Country

• Most creative and most effective advertiser of the year.

Products & Services

7

http://en.wikipedia.org/wiki/UK

http://en.wikipedia.org/wiki/England

http://en.wikipedia.org/wiki/Berkshire

http://en.wikipedia.org/wiki/Newbury,_Berkshire

http://en.wikipedia.org/wiki/Mobile_network_operator

World Calling Grids

Postpaid services

Pre-paid Services

Vodafone Handy phone

Vodafone PCO

Vodafone Office

Vodafone Live! – Internet on mobile

Vodafone Mobile connect

Vodafone Mobile connect card

Mobile Advertising

Vodafone handsets

Vodafone handy phone

Vodafone Business handsets

Magic Box Handsets

Fixed line and Mobile telephone

Internet services

Digital television

STP Analysis8

Segmentation

Income

Age

Service Usage

Nature of the Customer

Institutional

Life of the service

Geographical Condition

Targeting

Vodafone is adopting a multi segment approach. They are offering a series of differentiated products to their respective markets.

Home calling cards for family of those professionals who use to work abroad. Rs. 10 recharge for small users. Cheap SMS facility for youths. Facilities for circle users.

Positioning – “Where you go our network follows U”

Hutch as a brand always tried to connect with the consumers in a simple, honest and real manner, while Vodafone is a younger and fun brand. So consumers will see a shift reflecting a more vibrant brand.

The “PUG” and the actor Irfan Khan will be retained for the brand promotions.

They are talking about the exclusivity of the network and the services they are offering to the consumers.

VISION:

9

To enrich our customer’s lives through unique power of mobile communication.

MISSION:

FOR CUSTOMERS : In anticipation of their customers’ trust Vodafone understands their needs & delights themes' with its services.

FOR PEOPLE : Outstanding people working together make Vodafone exceptionally successful.

FOR RESULTS : Vodafone believes in being action oriented & is driven by a desire to be the BEST.

FOR THE GLOBE : Vodafone believes helping people of the world to have fuller lives through their services & its impacts.

AWARDS & REWARDS 2011: Global Mobile Awards - Winner, Best Mobile Money for the Unbanked

Service (Vodafone Group, Safaricom, Vodacom, Vodafone Essar Limited and Roshan Ltd)

2010: Africa Com Awards - Telecom Innovation of the Year & Changing Lives Award

While India deliberated, Advertising Age in New York listed it as the world’s top viral campaign, two weeks in a row.

Marketing Strategy:

Vodafone has given birth to the Zoo zoo a special character created specifically to convey a value added service (VAS) offering in each of the newly released commercials.

10

Market Competitors in India BHARTI AIRTEL

RELIANCE

BSNL

UNIVERSAL COMPETITORS ORANGE

T-MOBILE INTERNATIONAL

TELEFONICA 02 EUROPE

11

CHAPTER 1.3 SWOT ANALYSISStrengths

Experience and knowledge phone business.

Strong ability to manage change and acquisition

Customer Oriented Tariff Plans & Schemes.

Weakness Vodafone slow in responding to trend towards bundling.

Opportunities Vodafone launched its own software application store- The joint Innovation lab in

May 2009.

Maximum Revenue can be generated through 3G Services.

With better rural network coverage/; Vodafone has best opportunity to take 1st mover advantage

Threats Increasing Competition

Difficult to raise funds because of recession,

Hence Vodafone has to prove actively attack and defense against each new entrant with a specific strategy to retain its No.1 Position in Delhi NCR.

12

CHAPTER 2: RESEARCH OBJECTIVES To know the market size of SME’s in the Karnataka state. To understand the current trend of SME’s To find out the total no. of industrial areas & all other verticals of SME’s. To study the importance and development of SME’s in today’s business scenario. To understand the various Marketing Strategies which VODAFONE has adopted in

SME industry.

13

CHAPTER 3: RESEARCH METHODOLOGYMethodology is a way to systematically solve the research problem. It may be understand as

a science of studying how research is done scientifically. Research Methodology is a step by

step study of a problem.

The methodology adopted for this project is exploratory in nature since there is no hypothesis

that has to be tested. The conclusions have been drawn by exploratory research work.

Secondary source has played a vital role to play in this report. A good amount of data has

been collected from various published articles and reports found in magazines and journals.

Another vital source has been the Internet and particularly the SME’s own website.

Type of research Descriptive

Sources of data Secondary data

Data collection Internet & Magazines

Sampling technique Convenience sampling

14

CHAPTER 4: LIMITATIONS OF THE STUDYEvery attempt will be taken to obtain the error free and meaningful result but as nothing in this world is 100% perfect I believe that there will still the chance for error on account of following limitations:~

There are many accounts of SME’s and many people involved. Hence to collect all the information was not that easy.

The study is restricted only to Karnataka state. The view of their other areas is not

taken.

Since the researcher selected only the districts of Karnataka it is not sufficient to

cover opinion of entire population.

Time Constraint.

This research report based on secondary data so I cannot get actual number of

accounts of SME’s.

The secondary records are for organizational purpose but used for the research report.

15

CHAPTER 5: FINDINGSBengaluru UrbanNo. of industrial Areas: - 14

TOTAL INDUSTRIAL UNIT NO. 74282

REGISTERED INDUSTRIAL UNIT: 7482

REGISTERED MEDIUM & LARGE UNIT: - 3125

NO. OF GOVT. OFFICES

i) Sub divisions 2ii) Tehsils 4iii) Sub-Tehsil 6iv) Patwar Circle 17v) Panchayat Simitis -vi) Nagar Nigam 1vii) Nagar Palika 19viii) Gram Panchayats 86ix) Revenue villages 699x) Assembly Area 11

PUBLIC HEALTH

Allopathic Hospital 9

Beds in Allopathic hospitals 1790

Ayurveda Hospital 6

Beds in Ayurveda hospitals 396

Unani hospitals -

Community health centers 3

Primary health centers 75

Sub Health Centers 15

Private hospitals 195

EDUCATION

Primary school 1030

16

Middle schools 3099

Secondary & senior

Secondary schools 2031

Colleges 545

Technical University 26 (Medical) + 73(Eng.)

Bengaluru RuralNo. of industrial Areas: - 7




Administrative Units Stats.

i) Sub divisions 2

ii) Tehsils 4

iii) Sub-Tehsil 8

iv) Patwar Circle 17

v) Panchayat Simitis -

vi)Nagar nigam 1

vii) Nagar Palika 6

viii) Gram Panchayats 98

POST OFFICES: - 180

17

xi) Revenue villages 1050x) Assembly Area 5

PUBLIC HEALTH

EDUCATION

CHIKKABALLAPUR

No. of Industrial Areas: - 4




Administrative Units No.i) Sub divisions 1ii) Tehsils 6iii) Sub-Tehsil 11iv) Patwar Circle 24v) Panchayat Simitis 254

18

(a) Allopathic Hospital(b) Beds in Allopathic hospitals(c) Ayurveda Hospital(d) Beds in Ayurveda hospitals(e) Unani hospitals(f) Community health centers(g) Primary health centers(h) Dispensaries(i) Sub Health Centers(j) Private hospitals

543016-14755167-

(a) Primary school 720(b) Middle schools 598(c) Secondary & senior secondary schools 201

(d) Colleges 46(e) Technical University 7

vi)Nagar Nigam -vii) Nagar Palika 6viii) Gram Panchayats 151xi) Revenue villages 1514x) Assembly Area 6

EDUCATION

POST

OFFICES: 196

PUBLIC HEALTH

CHITRADURGA





19

(a) Primary school 1091(b) Middle schools 789(c) Secondary & senior secondary schools 264(d) Colleges 63(e) Technical University 1

(a) Allopathic Hospital (b) Beds in Allopathic hospitals (c) Ayurveda Hospital (d) Beds in Ayurveda hospitals (e) Unani hospitals (f) Community health centers (g) Primary health centers (h) Dispensaries (i) Sub Health Centers (j) Private hospitals

6 760

6 25 - 2 54 33 6 19

PUBLIC HEALTH

POST OFFICES 320

EDUCATION

20

Administrative Units NO.i) Sub divisions 2ii) Tehsils 6iii) Sub-Tehsil 11iv) Patwar Circle 311v) Panchayat Simitis -vi)Nagar Nigam -vii) Nagar Palika 6viii) Gram Panchayats 185xi) Revenue villages 1059x) Assembly Area 6

(a)Allopathic Hospital (b)Beds in Allopathic hospitals (c)Ayurveda Hospital (d)Beds in Ayurveda hospitals (e)Unani hospitals (f) Community health centers (g)Primary health centers (h)Dispensaries (i) Sub Health Centers (j) Private hospitals

161250

3 22 - 10 89 22 33

283

(a) Primary school 902

(b) Middle schools 1109

(c) Secondary & senior secondary schools 398

(d) Colleges 134

(e) Technical University 11

Davanagere

REGISTERED INDUSTRIAL UNIT 9355 TOTAL INDUSTRIAL UNIT 10345

No. of Industrial Areas 4REGISTERED MEDIUM & LARGE UNIT 6


Administrative Units NO.i) Sub divisions 2ii) Tehsils 6iii) Sub-Tehsil 11iv) Patwar Circle 267v) Panchayat Simitis -vi)Nagar Nigam -vii) Nagar Palika 6viii) Gram Panchayats 230xi) Revenue villages 923x) Assembly Area 6

POST OFFICES 259

PUBLIC HEALTH

EDUCATION

21


111600

16-5-

10832301




(d) Colleges 168


KOLAR





Administrative Units No.i) Sub divisions ii) Tehsils 5iii) Sub-Tehsil 10iv) Patwar Circle 257v) Panchayat Simitis -vi)Nagar Nigam -vii) Nagar Palika 6viii) Gram Panchayats 156xi) Revenue villages 1797x) Assembly Area

POST OFFICES 274

EDUCATION

22



PUBLIC HEALTH

RAMANAGARA

EDUCATION



NO. OF GOVT. OFFICES23


91135

2202-2626

275

TOTAL INDUSTRIAL UNIT 1760 REGISTERED MEDIUM & LARGE UNIT 24

NO. OF INDUSTRIAL AREA 6

Administrative Units NO.i) Sub divisions 2ii) Tehsils 4iii) Sub-Tehsil 8iv) Patwar Circle 240v) Panchayat Simitis -vi)Nagar Nigam -vii) Nagar Palika 4viii) Gram Panchayats 130xi) Revenue villages 823x) Assembly Area -

Post offices 181

PUBLIC HEALTH

Allopathic Hospital Beds in Allopathic hospitals Ayurveda Hospital Beds in Ayurveda hospitals Unani hospitals Community health centers Primary health centers Dispensaries Sub Health Centers Private hospitals

4350

616458735897

-

SHIVMOGGA


TOTAL INDUSTRIAL UNIT NO: 14711


24

PUBLIC HEALTH

(a) Allopathic Hospital 6(b) Beds in Allopathic hospitals 650

(c) Govt. Hospitals 6(d) Beds in hospitals 650(e) Unani hospitals -(f) Community health centers 7(g) Primary health centers 89(h) Dispensaries 34(I) Sub Health Centers 5(j) Private hospitals 59

EDUCATION

(a) Primary school 1060 (b) Middle schools 1268 (c)Secondary & senior secondary schools 426

(d) Colleges 108 (e) Technical University 0


Administrative Units NO. i) Sub divisions 2 ii) Tehsils 7 iii) Sub-Tehsil 14 iv) Patwar Circle (Hobblies) 414 v) Panchayat Simitis 260 vi) Nagar Nigam 9 vii) Nagar Palika 9 viii) Gram Panchayats 267 xi) Revenue villages 1530 x) Assembly Area 7

25

POST OFFICE: - 360

TUMKURREGISTERED INDUSTRIAL UNIT 23804

TOTAL INDUSTRIAL UNIT 26152 No. of Industrial Areas 7

REGISTERED MEDIUM & LARGE UNIT 33

EDUCATION


(d) Colleges 244(e) Technical University 11 PUBLIC HEALTH Allopathic Hospital

Beds in Allopathic hospitals Ayurveda Hospital Beds in Ayurveda hospitals Unani hospitals Community health centers

Primary health centers Dispensaries

Sub Health Centers Private hospitals

141420

546

-4

143

28487


26

POSTOFFICES: - 566

BAGALKOTNo. of Industrial Areas: - 2

REGISTERED INDUSTRIAL UNIT: 7743REGISTERED MEDIUM & LARGE UNIT: - 17

PUBLIC HEALTH

(a)Allopathic Hospital (b)Beds in Allopathic hospitals (c) Ayurveda Hospital (d)Beds in Ayurveda hospitals (e)Unani hospitals (f) Community health centers (g)Primary health centers (h)Dispensaries (i) Sub Health Centers (j) Private hospitals

130 1606

16 22

Nil 7

45

267 232

121

POST OFFICES: - 330

EDUCATION

(a) Primary school 621 (b) Middle schools 621

27

i) Sub divisions 3ii) Tehsils 10iii) Sub-Tehsil 20iv) Patwar Circle 1406v) Panchayat Simitis -vi)Nagar Nigam -vii) Nagar Palika 11viii) Gram Panchayats 321xi) Revenue villages 2708x) Assembly Area 11


(d) Colleges 51 (e) Technical University -


BELGAUMNo. of Industrial Areas: - 5

REGISTERED INDUSTRIAL UNIT: 37112REGISTERED MEDIUM & LARGE UNIT: - 33

EDUCATION

(a) Primary school 1710 (b) Middle schools 2501 (c) Secondary & senior secondary schools 1061


PUBLIC HEALTH

(a)Allopathic Hospital (b)Beds in Allopathic hospitals (c) Ayurveda Hospital (d)Beds in Ayurveda hospitals

378 7739

5 34

28

i) Sub divisions 2

ii) Tehsils 6

iii) Sub-Tehsil 9



vi)Nagar Nigam 12

vii) Nagar Palika -


xi) Revenue villages 627

x) Assembly Area 6

(e)Unani hospitals (f) Community health centers (g)Primary health centers (h)Dispensaries (i) Sub Health Centers (j) Private hospitals

Nil 17

139 1562

- 210


i) Sub divisions - ii) Tehsils 10 iii) Sub-Tehsil 19 iv) Patwar Circle 564 v) Panchayat Simitis - vi)Nagar Nigam 21 vii) Nagar Palika 1 viii) Gram Panchayats 485 xi) Revenue villages 1270x) Assembly Area 10

POST OFFICE: - 804

BIJAPURREGISTERED SS INDUSTRIAL UNIT 8471 TOTAL INDUSTRIAL UNIT 56324 REGISTERED MEDIUM & LARGE UNIT 62 EMPLOYMENT IN MEDIUM AND LARGE INDUSTRIES

5139


EDUCATION


(d) Colleges 136

29


PUBLIC HEALTH

(a)Allopathic Hospital (b)Beds in Allopathic hospitals (c) Ayurveda Hospital (d)Beds in Ayurveda hospitals (e)Unani hospitals (f) Community health centers (g)Primary health centers (h)Dispensaries(i) Sub Health Centers (FW) (j) Private hospitals

74814444---958-

298 81


Administrative Units NO.

i) Sub divisions 2ii) Tehsils 5iii) Sub-Tehsil 10iv) Patwar Circle 202v) Panchayat Simitis vi)Nagar Nigam 1vii) Nagar Palika 5viii) Gram Panchayat 199xi) Revenue villages 677x) Assembly Area 8

DHARWADNo. of Industrial Areas: 5

REGISTERED INDUSTRIAL UNIT 924TOTAL INDUSTRIAL UNIT 18,877


30

EDUCATION



PUBLIC HEALTH(a)Allopathic Hospital (b)Beds in Allopathic hospitals (c) Ayurveda Hospital (d)Beds in Ayurveda hospitals (e)Unani hospitals (f) Community health centers (g)Primary health centers (h)Dispensaries (i) Sub Health Centers (j) Private hospitals

591964

1625--42857-

981


i) Sub divisions 2

ii) Tehsils 5

iii) Sub-Tehsil 8



vi)Nagar Nigam 5

vii) Nagar Palika 1



x) Assembly Area 5

POST OFFICES: 216

GADAG

31


REGISTERED INDUSTRIAL UNIT: 4255


PUBLIC HEALTH(a)Allopathic Hospital (b)Beds in Allopathic hospitals (c) Ayurveda Hospital (d)Beds in Ayurveda hospitals (e)Unani hospitals (f) Community health centers (g)Primary health centers (h)Dispensaries (i) Sub Health Centers (j) Private hospitals

85 1008

3 18 Nil 9 42 49 -

29


i) Sub divisions 2 ii) Tehsils 5 iii) Sub-Tehsil 6 iv) Patwar Circle 194 v) Panchayat Simitis - vi)Nagar Nigam 9 vii) Nagar Palika - viii) Gram Panchayats 106 xi) Revenue villages 337 x) Assembly Area 5

POST OFFICE: - 210

EDUCATION(a) Primary school 447 (b) Middle schools 514 (c) Secondary & senior secondary schools 345


32

HAVERI

No. of Industrial Areas NAREGISTERED INDUSTRIAL UNIT 441

REGISTERED MEDIUM & LARGE UNIT 8 EDUCATION




132 2142

16 32 Nil 5 67 470

- 54


POST OFFICES: - 258

NO. OF GOVT. OFFICESi) Sub divisions 2

ii) Tehsils 7 iii) Sub-Tehsil 12 iv) Patwar Circle 208


vi) Nagar Nigam -

vii) Nagar Palika 9

33



x) Assembly Area -

UTTAR KANNADA

No. of Industrial Areas 1REGISTERED INDUSTRIAL UNIT 9,543

TOTAL INDUSTRIAL UNIT 14,813 REGISTERED MEDIUM & LARGE UNIT 6

EDUCATION





34

POST OFFICES: - 496

PUBLIC HEALTH


941879

326-178114

-81

BELLARY

No. of Industrial Areas 6REGISTERED MEDIUM & LARGE UNIT 164

TOTAL INDUSTRIAL UNIT 16620

PUBLIC HEALTH


246 338

6 44

- 8 55 162 369 232

35


i) Sub divisions 2 ii) Tehsils 7 iii) Sub-Tehsil 14 iv) Patwar Circle 300 v) Panchayat Simitis - vi)Nagar Nigam - vii) Nagar Palika 10 viii) Gram Panchayats 189 xi) Revenue villages 554 x) Assembly Area 7

POST OFFICES: - 392

EDUCATION


(b) Middle schools 1,190


(d) Colleges 17

(e) Technical University -

BIDARNo. of Industrial Areas: - 6

There are 8 Large Scale industries in the district with an investment of Rs. 229.69 crore. There are 84 factories in the district.Main Players

• Maruthi Organics Limited Bidar

• The Mahatma Gandhi Sahakari Sakkare Karkhane Niyamit

• Gauri Industries Limited

• Bidar Yenepoya minerals & Granites P Limited, Bidar A large number of enterprises in the district are in Trade, Transport & Hotel sectors followed by Repair & Servicing units. There are a number of traditional Artisans & Crafts men working in Bidri Craft & Zardosi Saree

36

design. This district is still considered the most industrially backward in the entire state and being offered many incentives for the new enterprises to promote Industrial development. The ministry of MSME has approved a proposal to establish a CFC at a cost of 7.45 Crore Rupees, for the Autonagar Units’ cluster engaged in Repair & Service of Automobiles of all kinds.

PUBLIC HEALTH

(a)Allopathic Hospital (b)Beds in Allopathic hospitals (c) Ayurveda Hospital (d)Beds in Ayurveda hospitals (e)Unani hospitals (f) Community health centers (g)Primary health centers (h)Dispensaries(i) (i) Sub Health Centers (FW) (j) Private hospitals

05 800

25 10

8 44 30

- 269

39

EDUCATION



POST OFFICES: - 305


i) Sub divisions 01 ii) Tehsils 05 iii) Sub-Tehsil - iv) Patwar Circle - v) Panchayat Simitis 30 vi)Nagar Nigam 00 vii) Nagar Palika 06 viii) Gram Panchayat 175 xi) Revenue villages 621

37

x) Assembly Area 08

GulbargaREGISTERED SS INDUSTRIAL UNIT 16,810 TOTAL INDUSTRIAL UNIT 16,883 REGISTERED MEDIUM & LARGE UNIT 62 & 11 EMPLOYMENT IN MEDIUM AND LARGE INDUSTRIES

291 & 5,577



i) Sub divisions 03 ii) Tehsils 07 iii) Sub-Tehsil 32 iv) Patwar Circle - v) Panchayat Simitis - vi)Nagar Nigam 01 vii) Nagar Palika 09 viii) Gram Panchayat 220 xi) Revenue villages 918 x) Assembly Area 10

PUBLIC HEALTH

(a)Allopathic Hospital (b)Beds in Allopathic hospitals (c) Ayurveda Hospital (d)Beds in Ayurveda hospitals (e)Unani hospitals (f) Community health centers (g)Primary health centers (h)Dispensaries (i) Sub Health Centers (FW) (j) Private hospitals

07 935

7 63

15 89

99337119

&Clinics 587

EDUCATION

38



KOPPAL

No. of Industrial Areas 4REGISTERED INDUSTRIAL UNIT 5897


REGISTERED MEDIUM & LARGE UNIT30

EDUCATION



PUBLIC HEALTH


85 1008

3 18 Nil 9 42 49 -

29


39


POST OFFICES: -210

RAICHUR



Existing Status of Industrial Areas in the District: Raichur

KIADB Industrial Area: There are Five Industrial Areas in the District.

1. Raichur Industrial Area : An extent of 153 acres of land has been developed.

2. Industrial Growth Centre at Shakthinagar, Raichur : Total Land available is 2000 Acres out of which an extent of 450 Acres has been developed.

3. Industrial Area, Devasugur, and Raichur : Total land available is 214.86 Acres out of which an extent of 82.62 Acres has been developed.

4. Industrial Area, Devdurga, and Raichur (Under progress): An extent of 59 acres and 29 guntas of land was acquired for formation of Industrial Area.

5. Industrial Area, Manvi, Raichur (Under Progress) : In Manvi, an extent of 59 acres and 29 guntas of land was acquired for formation of Industrial Area.

40

There are more than Seven thousand small scale and tiny scale units registered in the District.

PUBLIC HEALTH

(a)Allopathic Hospital (b)Beds in Allopathic hospitals (c) Ayurveda Hospital (d)Beds in Ayurveda hospitals (e)Unani hospitals (f) Community health centers (g)Primary health centers (h)Dispensaries (i) Sub Health Centers (FW) (j) Private hospitals

0585033165229

-181


i) Sub divisions 01

ii) Tehsils 05

iii) Sub-Tehsil -

iv) Patwar Circle -

v) Panchayat Simitis 37

vi)Nagar Nigam 00

vii) Nagar Palika 08

viii) Gram Panchayat 164


x) Assembly Area 08

EDUCATION(a) Primary school 1806



41

(d) Colleges 12


YADGIR

No. of Industrial Areas: - 2+2 (IES)

Core Green Sugar & Fuels Private Limited has commissioned an Integrated Sugar Complex with 5000 TCD sugar plant, 24 MW Co-Generation Power plant and 50 KLPD Distillery. This Greenfield project worth Rs.300 Crore is located in Tumkur (v) in Yadgir Dist., Karnataka.

42

REGISTERED INDUSTRIAL UNIT 809


PUBLIC HEALTH

Allopathic Hospital Beds in Allopathic hospitals Ayurveda Hospital Beds in Ayurveda hospitals Unani hospitals Community health centers Primary health centers Dispensaries (i) Sub Health Centers (FW) Private hospitals Clinics

06 180 17 02 -- 42 23 165 07

EDUCATION


(d) Colleges 06(e) Technical Diploma 04


i) Sub divisions 01 ii) Tehsils 03 iii) Sub-Tehsil 16 iv) Patwar Circle - v) Panchayat Simitis 04 vi)Nagar Nigam 01 vii) Nagar Palika 03 viii) Gram Panchayat 117 xi) Revenue villages 519 x) Assembly Area 04

CHAMARAJANAGARA

43

REGISTERED INDUSTRIAL UNIT 8579 REGISTERED MEDIUM & LARGE UNIT 2

No. of Industrial Areas 3

EDUCATION




i) Sub divisions 1

ii) Tehsils 4

iii) Sub-Tehsil 7



vi) Nagar Nigam -

vii) Nagar Palika -



x) Assembly Area 6

(a) Allopathic Hospital (b) Beds in Allopathic hospitals (c) Ayurveda Hospital (d) Beds in Ayurveda hospitals (e) Unani hospitals

4600

216

-

44

(f) Community health centers (g) Primary health centers (h) Dispensaries (i) Sub Health Centers (j) Private hospitals

3 60 12

245 -

PUBLIC HEALTH

POST OFFICES: - 324

ChikamagalurRegistered industrial Unit 8859

Total Industrial Units 10256 REGISTERED MEDIUM & LARGE UNIT 2


EDUCATION



PUBLIC HEALTH

(a)Allopathic Hospital (b)Beds in Allopathic hospitals (c)Ayurveda Hospital (d)Beds in Ayurveda hospitals (e)Unani hospitals (f) Community health centers (g)Primary health centers (h)Dispensaries (i) Sub Health Centers (j) Private hospitals

141420

428nil4922242375

45

POST OFFICES: - 305

NO. OF GOVT. OFFICESi) Sub divisions 2ii) Tehsils 7iii) Sub-Tehsil 11iv) Patwar Circle 272v) Panchayat Simitis 16vi)Nagar Nigam 0vii) Nagar Palika 9viii) Gram Panchayats 226xi) Revenue villages 1117x) Assembly Area 5

DAKSHIN KANNADA

Registered Small Scale Industrial Units 18918

No. of Industrial Areas7



Administrative Units NO.i) Sub divisions 2ii) Tehsils 5iii) Sub-Tehsil -iv) Patwar Circle (Hobblies) 17v) Panchayat Simitis -vi) Nagar Nigam -vii) Nagar Palika 1viii) Gram Panchayats 203xi) Revenue villages 416x) Assembly Area 8

PUBLIC HEALTH

46

(a) Allopathic Hospital (b) Beds in Allopathic hospitals (c) Govt. Ayurveda Hospital (d) Beds in Ayurveda hospitals (e) Unani hospitals (f) Community health centers (g) Primary health centers (h) Dispensaries (i) Sub Health Centers (j) Private hospitals

761895

23127647

4301629

EDUCATION(a) Primary school 362


(c)Secondary & senior secondary schools 477

(d) Colleges 184

(e) Technical University -

Post offices 474

HASSAN





i) Sub divisions 2 ii) Tehsils 8 iii) Sub-Tehsil 16 iv) Patwar Circle 38

47

v) Panchayat Simitis 23 vi)Nagar Nigam 2 vii) Nagar Palika 9 viii) Gram Panchayats 258 xi) Revenue villages 2559 x) Assembly Area 7

Post Offices: 14

HEALTH

(a) Allopathic hospital 22 (b) No. of beds in allopathic Hospitals 2370 (c) Ayurveda hospitals 5 (d) No. of beds in Ayurveda Hospitals 57 (e) Unani hospitals 1 (f) Community Health centers 14 (g) Primary health centers 137 (h) Dispensaries 44 (i) Sub health centers 456 (j) Pvt. Hospitals 34

EDUCATION

KODAGURegistered Small Scale Industrial Units 1115 Registered Medium & Large Units -- Employment in Large and Medium Industries Nil No. of Industrial Area 1. Madikeri

2. Kushalnagar

48



PUBLIC HEALTH

(a) Allopathic Hospital (b) Beds in Allopathic hospitals (c) Govt. Ayurveda Hospital (d) Beds in Ayurveda hospitals (e) Unani hospitals (f) Community health centers (g) Primary health centers (h) Dispensaries (i) Sub Health Centers (j) Private hospitals

302881133--

0630-

20639


i) Sub divisions 1ii) Tehsils 3iii) Sub-Tehsil -iv) Patwar Circle (Hobblies) 16v) Panchayat Simitis -vi) Nagar Nigam 5vii) Nagar Palika -viii) Gram Panchayats 98xi) Revenue villages 296x) Assembly Area 2

EDUCATION

(a) Primary school 443 (b) Middle schools - (c)Secondary & senior secondary schools 155

(d) Colleges 65 (e) Technical University --

MANDYA

49

REGISTERED INDUSTRIAL UNIT 9361



PUBLIC HEALTH

(a) Allopathic Hospital

(b) Beds in Allopathic hospitals

(c) Ayurveda Hospital

(d) Beds in Ayurveda hospitals

(e) Unani hospitals

(f) Community health centers

(g) Primary health centers

(h) Dispensaries

(i) Sub Health Centers

14

1810

4

43

-

7

114

-

23

50

(j) Private hospitals 385

EDUCATION




i) Sub divisions 2

ii) Tehsils 7

iii) Sub-Tehsil 14


v) Panchayat Simitis

vi)Nagar Nigam

vii) Nagar Palika 8



x) Assembly Area 4

POST OFFICES: - 364

MYSOREREGISTERED INDUSTRIAL UNIT 916

51

TOTAL INDUSTRIAL UNIT 25447 REGISTERED MEDIUM & LARGE UNIT 64

EMPLOYMENT IN LARGE AND MEDIUM INDUSTRIES

20428



i) Sub divisions -ii) Tehsils 7iii) Sub-Tehsil 14iv) Patwar Circle 455v) Panchayat Simitis -vi)Nagar Nigam -vii) Nagar Palika 11viii) Gram Panchayats 235xi) Revenue villages 1340x) Assembly Area 7

PUBLIC HEALTH


192840

9209

-9-

14012438

EDUCATION

(a) Primary school 1137(b) Middle schools 1462(c) Secondary & senior secondary schools 618(d) Colleges 237(e) Technical University 17

52

UDUPI

REGISTERED INDUSTRIAL UNIT 9467 TOTAL INDUSTRIAL UNIT 10312

REGISTERED MEDIUM & LARGE UNIT 11No. of Industrial Areas 1

EDUCATION

(a) Primary school 689(b) Middle schools 271(c)Secondary & seniorsecondary schools

91


PUBLIC HEALTH


9580

--793141245

NO. OF GOVT. OFFICES53

Administrative Units No.i) Sub divisions ii) Tehsils 3iii) Sub-Tehsil -iv) Patwar Circle(Hobblies) 9v) Panchayat Simitis -vi) Nagar Nigam -vii) Nagar Palika 1viii) Gram Panchayats 146xi) Revenue villages 267x) Assembly Area 5

POST OFFICES: - 268

CHAPTER 6: CONCLUSIONS & SUGGESTIONSAnalyzing various factors regarding customer satisfaction:

The sample size is very low so it is very difficult concluding it by saying that it is the view of whole population.

The study has given me a lot of exposure like meeting and talking with different people. Hence, these statistics imply a bright future for the company.

SME support has often been justified by the special contributions of SMEs in developing economies to growth, jobs productivity, or investment; or by the special challenges confronting.

SMEs that do not apply to other sizes of firms and the proposition that the delivery of targeted benefits to SMEs addresses and contributes to the resolution of systemic constraints.

The firms of multiple sizes contribute to employment growth and that size may not be the most important factor.

A thriving SME sector is strongly associated with rapidly growing economies that have lifted citizens out of poverty.

The World Bank Group promotes growth through both systemic and targeted interventions.

The targeted approaches contribute to the sustained elimination of the special SME challenges – that is, that targeted growth eliminates systemic constraints.

The objective is not to benefit SMEs as an end in itself, but to create economies that can employ more people and create more opportunity.

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SMEs exist and operate in the same environment as other firms, although they may experience it differently. Which means that, except in special circumstances, such as response to a crisis or in extremely small economies.

SUGGESTIONS

Enlarging the SME sector does not cause growth but may well accompany it.

For SMEs to be a meaningful category of enterprises, it should be a group of firms that is specifically differentiated from others by the way that it experiences particular policy, institutional, or market failures or the way it benefits the economy or the poor.

The only credible argument for channeling finance to SMEs is to build the capacity and sustained activity of the financial sector to supply SME credit demand.

In spite of its many achievements, the current portfolio does not consistently reflect a clear and strategic view of which firms should be targeted, why, and for which services, or of how serving them promotes market development to sustainably meet their demand.

Targeted support for SMEs needs to be more firmly rooted in a clear, evidence-based understanding of what distinguishes an SME and how the proposed support will sustainably remove the problems that constrain the ability of SMEs to contribute to employment, growth, and economic opportunity in developing economies

The lack of institutional consensus on what constitutes an SME, when it is appropriate to support them, and how success is defined seems especially inappropriate as the Bank moves toward global practices that cross traditional institutional barriers.

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As the World Bank Group continues supporting SMEs, to help them realize their potential contribution to developing economies (based on portfolio and case study reviews, data analysis, field visits, and extensive literature review), IEG concludes that, to make TSME support more effective, the World Bank Group needs to do several things.

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CHAPTER 7: BIBLOGRAPHY

WEBSITES:http://www.msme.gov.in/

http://www.google.com

http://www.wikipedia.org/

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http://www.wikipedia.org/

http://www.google.com/

http://www.msme.gov.in/

Summer Internship Project on Vodafone South Ltd.

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