SuiteCX: Bring Your Customers Into the Relationship
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Transcript of SuiteCX: Bring Your Customers Into the Relationship
Bring your customers into the relationship.
Customers feel less and less loyal to companies these days.
If their experience is bad, they will not hesitate to go to a competitor
They have more power than ever to voice their displeasure and have it be heard
Not getting your customer experience right could cost you millions
The money you spend on solutions isn’t enough to bridge the gap
if you don’t have a customer-centric strategy
Your solutions are part
of the problem!
There are gaps between Sales and Marketing
There are gaps between the tools used by these groups
Tools get implemented in silos, processes are inflexible, and employees get frustrated.
And the customer experience gets lost along the way
suitecx: the glue that binds the customer experience together
suitecx is comprised of four components
diagnosticcx: Understand where you are succeeding or failing in
your employees’ and customers’ eyes
visualizecx: See what the customer experience looks like, and
where all the data goes
precisioncx: Develop targeted marketing campaigns that nurture
customers along the ideal journey
automatecx: Ensure the tools you have in place operate according to customer-centric principles
Save me money! Eliminate wasted
communications and avoid repeating mistakes
Save me time! Implement logical campaign
work flows that give your customers the right message
at the right time
Save my customers! Improve your customer
experience at all touch points and enhance customer
retention
Bring your customers into the relationship.
Contact us for a demo today suitecx.com / @custaholic