SugarCRM vs Salesforce Comparison

An Overview of

SugarCRM vs Salesforce

About SugarCRM and Salesforce SugarCRM Salesforce.com

• Founded in 2004

• 3rd CRM used worldwide

• Gartner 2013: SugarCRM defined as a

‘visionary’

• More than one million active users

• Founded in 1999

• Global Leader for Cloud-based Sales Force Automation

An Overview of


Key differentiators SugarCRM Salesforce.com

Complete all-in-one CRM solution, all sales,

marketing and support tools 'out of the

box'

Separate tools and pricing for core CRM

functionality: sales, marketing and support

Freedom to host your data anywhere:

• Private and public cloud

• On-premise

Salesforce Cloud only. No public cloud and no on-premise. Your data remains off-shore

Ease of integration with any edition

Restrictive integrations (requires Enterprise Edition)

Sugar customers have their own dedicated database

Shared database

Mobile CRM with any edition

$50 / user / month / mobile access costs

An Overview of


One System vs Separate Systems Core CRM Functionality

SugarCRM Salesforce.com

Sales Force Automation Included out-of-the-box, at no

extra cost

From $5 to $360 / user / month

Marketing Automation Included out-of-the-box, at no

extra cost

Separate product, no pricing

provided on website

Customer Service Included out-of-the-box, at no

extra cost


Social CRM Included out-of-the-box, at no

extra cost

Starts at $20 / user / month

Mobile CRM Included out-of-the-box, at no

extra cost

$50 / user / month

An Overview of


Pricing

Core CRM Functionality


Sales Force Automation All CRM products, out-of-

the-box, at no extra cost


Marketing Automation No pricing provided on website

Customer Service From $65 to $260 / user / month

Social CRM Starts at $20 / user / month

Mobile CRM $50 / user / month

An Overview of


Hosting SugarCRM Salesforce.com

Freedom to host your data anywhere to

meet your business compliance

requirements. Your data can remain on-

shore and/or behind your firewall:

• Public cloud

• Private Cloud

• On-premise

Salesforce Cloud only. No public cloud and no

on-premise hosting: your data remains off-

shore.

Sugar offers a dedicated database. Shared database: your data co-mingles with

other country's customer data

An Overview of


Configurations Functionality


Create Custom fields Available with any edition Requires Professional edition

Rename labels Available with any edition Requires Professional edition

Customise layouts Available with any edition Requires Professional edition

Create Custom

Relationships

Available with any edition Requires Contact edition

Customise layouts Available with any edition Requires Professional edition

An Overview of


Integration SugarCRM Salesforce.com

Easy integration (SOAP, REST) with other

applications, with any edition.

No API integration before the Enterprise Edition.

Enterprise Edition pricing starts at $180 per user

per month

An Overview of


Openness Salesforce imposes a number of important limitations which drive up the total cost of

ownership. For example:

Examples of Features

SFDC Group (up to 5 users)

SFDC Professional

SFDC Enterprise

SugarCRM Professional

Price/user/month 35 95 180 35

Max attachment size for notes

5MB 5MB 5MB No limit

Custom fields 100/object 100/object 500/object No limit

Web-to-lead submissions/day

N/A 500 500 No limit

API available N/A N/A Yes Yes

API calls (limit integration with 3rd party)

N/A N/A 1000/seat No limit

Emails/day N/A 1000/user 1000/user No limit

History/audit field tracking 20 fields 20 fields 20 fields No limit

An Overview of


Intuitiveness SugarCRM includes in all its commercial editions features that let you ‘bake in’ important

business processes and make the CRM more intuitive for users. With SFDC, these often come

at an incremental cost or high licence fee.



SFDC Professional

SFDC Enterprise

SugarCRM Professional

Roll up summary fields 10 10 10 No limit

Workflow rules N/A N/A Limited No limit

Dependent fields No No No Yes

Sandbox environment for testing

$2500 $2500 $2500 Included, Free

An Overview of


Flexibility SugarCRM is significantly more flexible in terms of enabling customisation and personalisation

of the application, to meet your needs.



SFDC Professiona

l SFDC

Enterprise SugarCRM

Professional

Custom labels N/A 5000 5000 No limit

Schedule dashboard refreshes

N/A N/A 1/hour User configured

Custom report filters 10 10 10 No limit

Creating custom reports No Special permission

required

Special permission

required

User empowered by

default

Custom report types 20 50 200 No limit

Web leads associated to Campaigns – creating a complete Customer profile

No No No Yes

Hosting Salesforce Cloud only Public & Private Cloud, On Premise An Overview of


Mobile SugarCRM Salesforce.com

Mobile CRM with all editions Full mobile access costs $50/user/month

Mobile browser, Android, iPhone, Android

Tablet, iPad, BlackBerry

iPhone, BlackBerry, Android

No volume limitation Limited set of data

An Overview of


Outbound Emails SugarCRM Salesforce.com

No limitation 1000 outbound Apex emails / 24h

For marketing campaigns the advice is using

payed 3rd parties

An Overview of


User Interface Customisations SugarCRM Salesforce.com

Users personalise their interface using drag

& drop

Only administrator can change the interface

An Overview of


Questions you should ask yourself before making your decision

An Overview of


• Are you aware that full mobile access costs $50 per user per month additional?

• Are you prepared to pay $125/user/month (before mobile charges) vs. just $35 for Sugar Professional?

• Do you plan to use workflow? - Requires Enterprise Edition at $125/user/month

• Do you plan to use APIs? - Requires Enterprise Edition at $125/user/month

• Would you like your CRM to be able to interface with other applications like ERP or service desk or e-mail

marketing? - API enablement triggers a Salesforce upgrade.

About

Loaded

At Loaded, we focus on delivering smart solutions to unlock your

customer relationship potential.

We utilise CRM, marketing automation and business intelligence software, and bring our business, marketing and technical expertise

to the task of designing, delivering & supporting the right solution for your organisation.

An Overview of

Loaded

About Loaded Smart solutions to unlock your customer potential.

• Founded in 1995 as a web development business.

• Delivering business impact through CRM, Web, Marketing Automation and Business Intelligence

solutions.

• Partnered with SugarCRM in 2005, attracted to open source model, flexibility and value. SugarCRM Gold

Partner since 2006.

• Broadened offering over last 7 years to encompass ‘total CRM journey’ with a wide range of CRM

integrations enabling business impact and ROI.

• Clients sectors include IT products and services; not for profit; financial services; accounting firms; retail;

manufacturing/wholesale; and federal and state government.

An Overview of

Loaded

Our partners Loaded partners with world leading technology providers to ensure we have the best software, infrastructure and supporting tools at our disposal, to support client needs.

SugarCRM is the world’s fastest growing CRM application. Recently named in the Gartner Magic Quadrant as a Visionary for Sales Force Automation

Pardot is a leading marketing automation tool

recently acquired by Salesforce.com

Hubspot is a comprehensive, all-in-one marketing platform

JasperSoft is a cloud based business intelligence application with an exciting entry-level solution offered in partnership with Amazon Web Services bringing enterprise level BI to any business

An Overview of

Loaded

Contact

1300 LOADED Email: [email protected]

Website: loadedtech.com.au

Address:

Ground Floor, 221 Miller Street,

North Sydney, NSW 2060, Australia

An Overview of

Loaded

http://loadedtech.com.au/

https://www.facebook.com/loadedtechnologies

https://twitter.com/loadedtech

http://www.linkedin.com/company/loaded-technologies

https://plus.google.com/+LoadedtechAu/posts

https://www.youtube.com/user/LoadedTech?feature=watch

SugarCRM vs Salesforce Comparison

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